Customer Care Representative
Customer Care Representative Job 19 miles from Westfield
Wouldn't you love to have an opportunity to change someone's day from bad to good? Here at Mister Quik Home Services our Call Center Team is the first point of contact for our customers. Our Core Values at Mister Quik are “to Tell the Truth, You Before Me and Respect Others” and our Customer Success Specialists do their best to make each customer call feel these values come alive as they schedule the customers home visit. We are looking for individuals who match these values, love to problem solve, possess great people skills, and love to go above and beyond for our customers. Mister Quik Home Services has been in business for 23 years and was just named one of Indy's best workplaces in 2022. Join our team today to gain a career and not just another job!
Why Mister Quik?
Competitive pay
Growth and promotion opportunities
Hands on training
Health, Dental and Vision plans
Benefits including 401k, life insurance, short- & long-term disability insurance
Employee & family and friend's discount
Holiday and time off pay
Company Events
Contests & Prizes
Paid training
Referral Program
Requirements
Ability to sit for long periods of time
Strong listening skills
Great communication skills
Comfort with a fast-paced environment and multitasking
High School diploma or equivalent
Work onsite in our call center
Work one Saturday a month
Open to 10 AM- 7 PM shift
Responsibilities
Efficiently and effectively manage high volume of inbound/outbound calls
Ensure customer satisfaction by determining customer needs
Provide customer contact via phone and email.
Must be available to work nights and weekends, variable schedule(s) and overtime as necessary
Regular, consistent, and punctual attendance
Other duties as assigned
Job Type: Full-time
Pay: Up to $25.00 per hour
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Work Location: In person
Customer Service Representative
Customer Care Representative Job 5 miles from Westfield
At State Farm , our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. State Farm agents have built lasting customer relationships for over 90 years, with over 19,000 agents serving customers across the United States.
Role Description
This is a full-time on-site role as a Customer Service Representative at State Farm Agent in Carmel, IN. The Customer Service Representative will be responsible for providing exceptional customer service, support, satisfaction, and experience to State Farm customers on a day-to-day basis.
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Service skills
Customer Experience skills
Strong communication and interpersonal skills
Ability to handle high-pressure situations calmly
Problem-solving skills
Experience in the insurance or financial services industry is a plus
High school diploma or equivalent required, college degree preferred
Night Shift CSR
Customer Care Representative Job 19 miles from Westfield
Night Shift Customer Service Representative
Shift: Night Shift (Exact Hours 10PM-7AM)
About Circle Logistics:
Circle Logistics is a fast-growing, customer-focused third-party logistics (3PL) company that provides reliable freight solutions across North America. Our team is driven by innovation, efficiency, and a commitment to delivering top-tier service to our customers and carrier partners.
Job Summary:
We are seeking a Night Shift Customer Service Representative to join our Indianapolis office. This role is crucial in ensuring seamless overnight operations by tracking shipments, dispatching loads, and proactively resolving any issues that arise. The ideal candidate will have strong attention to detail, a high sense of urgency, and the ability to think critically under pressure.
Responsibilities:
Monitor and track shipments to ensure on-time delivery.
Dispatch loads and communicate with drivers and carriers to confirm pickup and delivery details.
Respond quickly to any service disruptions, delays, or issues, working to resolve problems efficiently.
Maintain clear and proactive communication with customers, carriers, and internal teams regarding shipment statuses.
Update TMS (Transportation Management System) with accurate and real-time tracking information.
Handle after-hours customer inquiries and provide high-quality support.
Problem-solve and escalate critical issues when necessary.
Ensure compliance with company policies and industry regulations.
Qualifications:
Experience in freight brokerage, dispatching, or transportation/logistics (preferred).
Strong problem-solving skills with a high sense of urgency.
Excellent attention to detail and ability to multitask in a fast-paced environment.
Effective communication skills-both written and verbal.
Ability to work independently with minimal supervision.
Proficiency in TMS software, Macropoint, and/or other tracking tools (preferred).
Availability to work overnight hours and occasional weekends as needed.
What We Offer:
Competitive salary based on experience.
Opportunities for career growth within a rapidly expanding company.
A dynamic and team-oriented work environment.
Join Circle Logistics and be a key part of our commitment to exceptional customer service in the fast-paced world of logistics. Apply today!
Customer Service Representative
Customer Care Representative Job 16 miles from Westfield
McKinley Packaging, a national Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Lebanon, IN.
This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.
Responsibilities, include but are not limited to the following:
Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations
Process orders and new items received from Customers and Sales Reps using various applications.
Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately.
Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
Address Customer complaints and questions seeking aid from sales and management as necessary.
Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing
Requirements:
Minimum of 2+ years of Customer Service experience in a corrugated paper manufacturing environment is required.
Superb customer service, including excellent verbal and written communication skills.
Computer and administrative skills; preferably experience using SAP.
Knowledge of corrugated manufacturing process is preferred.
Some college and/or Sales or Customer Service coursework and/or equivalent experience,
Four-year degree is preferred.
"McKinley Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."
Customer Service Representative
Customer Care Representative Job 41 miles from Westfield
A new role has opened with a chance for growth and development! Are you ready to take the next step on your career path?
Confident you can hit your sales goals and grow market share? Are you an ace at implementing a sales strategy? Known for being collaborative, self-directed, empathetic, and with an outstanding work ethic?
If this sounds like your idea of a great job, you could be the next Customer Service
Representative in Shelbyville, IN, for Kirby Risk.
What will I be doing as a Customer Service Representative?
Supporting the sales budget process and hitting your sales goals
Taking part in joint sales calls with targeted customers
Assisting with customer quotes and entering and managing opportunities in the CRM
Processing customer orders and requests for product services
Monitoring backorders and ensuring on-time delivery
Analyzing customer needs for opportunities to train on product application
Travel Required. 10%- 20% in the Central, IN Territory
50%+ of time will be spent in the office/on the computer
Want to know if you are a good fit? If so, you will meet the following criteria:
Demonstrated communication abilities, written, verbal, and interpersonal, with individuals at all levels of an organization
Ability to handle multiple tasks/priorities and successfully meet several deadlines at once while maintaining attention to detail and organization
Computer skills and aptitude: Microsoft Excel and PowerPoint are a priority
High School degree or GED, some college preferred
Sales Experience is A Must!
What's the company culture like at Kirby Risk?
A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles: hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency.
What are the benefits?
Kirby Risk provides a complete benefits package, including
Medical
RX
Dental
Vision
Life
Employee Assistance Programs
Tuition Reimbursement
On-the-job training
401K Plan
Profit Sharing
PTO
Technical Service Representative
Customer Care Representative Job 19 miles from Westfield
Field Technical Services Representative
About the Job
Spears Manufacturing Co. needs a self motivated and strong communicator for a Field Technical Services Representative position. Strong mechanical aptitude and ability to travel required. Position will be for the Indiana, Kentucky and E. Tennessee territory.
Qualified candidates must live within the territory and have a minimum of 2 years experience with pipe and fittings.
PRIMARY RESPONSIBILITIES:
· This position entails calling on engineers, contractors and end users for the purpose of technical assistance, training and specification of Spears products.
· Conduct product education and training seminars for end users, designers, distributors, contractors etc… as requested while continuing to educate himself/herself on Spears products.
· Assist end users, specifying entities, design firms, code authorities etc… with product specifications and code approvals.
· Assist end users and contractors with jobsite failure analysis and hands-on work assignments when required.
· Handle difficult situations with professionalism and tact.
REQUIREMENTS:
· A self-starter with the ability to learn quickly.
· The ability to work with a strong sense of urgency.
· Basic negotiation skills.
· Self-motivated, detail-oriented and organized.
· Strong mechanical aptitude.
· Computer literate.
· Able to multi-task and prioritize.
· Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
· Ability to travel within territory and outside territory when required.
Please send resumes to: ********************
ABOUT SPEARS MANUFACTURING CO.:
• Established in 1969 Spears is a leading manufacturer of plastic pressure pipe fittings & valves. For more information, please visit: **************
Customer Service Representative
Customer Care Representative Job 19 miles from Westfield
Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way?
Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person.
If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative!
Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states.
You'll know you are a successful Customer Service Representative when you:
Provide outstanding customer service and problem resolution
Perform collection activities on delinquent accounts
Assist with insurance verifications
Perform Welcome Calls
Act as back up to our Administrative Assistant to receive loan payments and fund loans
Perform Skip Tracking and other locate activities
You could be a great addition as Customer Service Representative if you have:
Previous customer service and/or collections experience
A valid state driver's license, with an acceptable driver's record
Access to a reliable automobile for work use
Keep in mind that we provide:
An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your Company set goals!
Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more.
Growth Potential- We believe in fostering our employees' talents and providing a pathway for their individual career story.
TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.
Come Begin Your Story! Apply Today!
Associate Representative - Customer Service
Customer Care Representative Job 19 miles from Westfield
As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Interacts with customers by phone or in person to provide information and to ensure best service possible.
+ Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
+ Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
+ Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
+ Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
+ Refers unresolved customer grievances to designated departments for further investigation.
+ Completes customer invoicing.
+ Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
+ Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
+ Prepares for, attends, and participates in weekly sales meetings.
+ Remains current on industry trends, market activity and competitor products.
**Qualifications:**
+ High School Degree or Equivalent required; Associate degree (U.S.)/College Diploma (Canada) preferred
+ 0-2 years of relevant experience
+ 1 year of sales experience preferred
+ Direct Sales (B2B) experience preferred
+ Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
+ Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
+ Ability to build working relationships with other functional areas to best support mutual objectives
+ Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
+ Ability to research and resolve customer issues
+ Strong written and verbal communication skills
+ Basic computer skills
+ Ability to effectively prioritize and execute tasks
+ Ability to build and maintain long-term relationships with customers
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._
**_Los Angeles Unincorporated County Candidates Only_** _: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
Care Communications Executive - North Florida / Georgia
Customer Care Representative Job 13 miles from Westfield
divp style="text-align:left"bThis is where you save and sustain lives /b/pp style="text-align:inherit"/pp style="text-align:left"At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.
You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
/pp style="text-align:inherit"/pp style="text-align:left"Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home.
For over 85 years, we have pioneered significant medical innovations that transform healthcare.
/pp style="text-align:inherit"/pp style="text-align:left"Together, we create a place where we are happy, successful and inspire each other.
This is where you can do your best work.
/pp style="text-align:inherit"/pp style="text-align:left"Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.
/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbspan THIS IS WHERE you build trust to achieve results!/span/b/pp/pp As a Care Communications Executive, you will have the opportunity to partner with the country's top healthcare providers and leverage our clinical IT and clinical communications portfolio to enhance outcomes for patients and their caregivers.
/pp Baxter's portfolio includes high-value clinical applications that can help our customers drive improvements in patient and caregiver communication, clinical outcomes, and clinical workflow.
You will partner with cross-portfolio sales executives to target key accounts and close system-wide, software solution sales that aim to protect patients and improve caregiver and patient satisfaction.
/pp/ppbspan What you'll be doing:/span/b/pp/pulli Use health economics data to develop territory business plans to meet/exceed assigned sales goals/lili Gain trust and enhance credibility with customers and partners/lili Proactively source and drive new business by capturing previously untapped customers as well as growing existing installed base for Baxter Care Communications solutions, including clinical communication applications, nurse call/communication, real time locating, patient safety applications, connectivity, and other new products and solutions as they are introduced/lili Deliver effective presentations that promote the value of Baxter solutions as drivers for clinical outcomes.
Communicate valuable technical insight that provides customers with confidence and assurance that Baxter solutions complement their IT environment/lili Interact effectively with all roles within the customer C-Suite via strong executive presence, tenacity and health economics' savvy to gain access to this audience for meetings that drive the business forward/lili Effectively review and run a territory with the ability to independently identify the hospital- or system-wide opportunities/lili Coordinate quoting and deliver proposals to customers that align with their needs, budget, and processes while managing discounts to protect margins for the business/lili Understand customer's buying processes well and effectively navigate the customers' contracting process in partnership with Baxter legal and business resources/lili Effectively forecast and manage sales opportunities in Salesforce, inclusive of capturing next steps in the process, sales stages, probabilities, close dates and deal sizes.
/lili Maintain and grow industry and product knowledge by staying up-to-date on healthcare trends, technology and economics/lili Apply expertise to articulate specific economic and clinical benefits to customers including linking products to outcomes and providing solutions to customer needs.
/lili Fully understand Baxter's operational and service processes and be able to articulate processes to customers through sales process/lili Effectively negotiate and close deals, working with key buying influencers, such as clinical users, medical users, and IT, as well as department heads and the C-suite (CMIO, CNIO, CNO, CIO, Chief Digital Officer)/li/ulp/ppbspan What you'll bring:/span/b/pp/pulli4+ years' experience as top performer in healthcare software direct sales at a hospital or system level, with C-level relationships/lili Bachelor's degree or equivalent experience from an accredited university/lili Strong successful solutions selling experience with a history of new account development with early-to-market digital and software solutions/lili Experience in learning and growing revenue for sophisticated portfolio including new additions to portfolio/lili Technical understanding of IT environments and working knowledge of clinical and medical processes and workflows/lili Strong background of high-dollar, innovative sales and lifecycle selling/lili Experience with Salesforce or similar CRM tool and track record of effective funnel management and forecasting/lili Strong work ethic, demonstrating a commitment to details, organization, and time management skills/lili Strong oral and written communication skills with ability to interact effectively with all levels of customers and staff externally as well as internal team members/lili Effective negotiation and closing skills/lili Up to 50-75% travel, including overnight/li/ulp/pp/pp We understand compensation is an important factor as you consider the next step in your career.
/pp At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.
To that end, this position has a base salary range of $60,000 to $102,000 plus a commission target.
The above range represents the expected base salary range for this position.
The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.
/pp/ppspan Applicants must be authorized to work for any employer in the U.
S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
/span/pp/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bUS Benefits at Baxter (except for Puerto Rico)/b/pp style="text-align:inherit"/pp style="text-align:left"This is where your well-being matters.
Baxter offers comprehensive compensation and benefits packages for eligible roles.
Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
Join us and enjoy the competitive compensation and benefits we offer to our employees.
For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: a href="************
baxter.
com/careers/benefits" target="_blank"Benefits | Baxter/a/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bEqual Employment Opportunity/b/pp style="text-align:inherit"/pp style="text-align:left"Baxter is an equal opportunity employer.
Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
br/ br/a href="***********
dol.
gov/ofccp/regs/compliance/posters/pdf/eeopost.
pdf" target="_blank"EEO is the Law /abr/a href="***********
dol.
gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.
pdf" target="_blank"EEO is the law - Poster Supplement/a br/a href="************
dol.
gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.
pdf" target="_blank"Pay Transparency Policy/a/pp style="text-align:inherit"/pp style="text-align:left"bReasonable Accommodations/bbr/br/span Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the a href="**************
office.
com/Pages/ResponsePage.
aspx?id=Nd3GyB-HME-FrGU185glFEz6tL6PVBRBmGWW8EAuijxUQk5XRjBPM0Q5R09INVM2NklFSzhMWU9MVi4u" target="_blank"link/a here and let us know the nature of your request along with your contact information.
/span/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bRecruitment Fraud Notice/bbr/br/span Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.
To learn how you can protect yourself, review our a href="*************
baxter.
com/how-to-apply#fraud-notice" target="_blank"Recruitment Fraud Notice/a.
/span/p/div
Part Time Customer Outreach Representative
Customer Care Representative Job 19 miles from Westfield
North America's Largest Franchised Lawn Care Company continues their successful growth and now is the perfect time for you to join our Amazing Team. Together with the greatest products, service, and employees in the world, we will continue to be America's choice when it comes to selecting a Lawn Care Professional. Come to work with your passionate enthusiastic attitude, and you'll experience the thrill of being a part of a winning team and you'll be rewarded with many opportunities for personal growth!
As we continue to grow, we are looking for our next great Marketing Representative to join our successful team. As a sales and marketing professional, you will be working on a team to generate leads for our sales staff by offering home owners the opportunity to obtain a free no- obligation service quote and lawn care advice. No selling is required, but this is a great opportunity for those looking in the field of sales or business. Great Opportunity for Students!
As an associate Weed Man will enjoy:
Ability to work independently as part of a team
Competitive Salary and Bonus Program
Varying Benefit Packages
Industry and Company Training
Advancement Opportunities
Customer Engagement Rep
Customer Care Representative Job 11 miles from Westfield
Customer Engagement Rep - Paid Internship for Students & Recent Graduates
Are you a college student or recent graduate eager to gain hands-on experience in customer engagement? We are looking for enthusiastic and driven individuals to join our team as Customer Engagement Rep in a paid internship role. This opportunity allows you to develop professional skills, enhance your resume, and gain real-world experience in a dynamic, customer-focused environment.
About the Role:
As a Customer Engagement Rep, you will represent our nonprofit clients, interact with the local community, and support initiatives that drive awareness and fundraising efforts. Your primary focus will be providing exceptional customer service, building meaningful relationships, and identifying new opportunities to support our clients' missions.
Responsibilities:
Engage with customers to deliver excellent service and support
Communicate our clients' brand messages effectively
Assist with inquiries, resolve issues, and foster connections
Participate in hands-on training to develop communication and sales skills
Collaborate with team members to achieve customer service goals
Gain real-world experience in customer relations and business operations
Qualifications:
Authorized to work in the U.S.
Strong communication and interpersonal skills
A customer-first mindset with a positive attitude
Adaptability and problem-solving skills in a fast-paced environment
Willingness to learn and grow professionally
Flexible availability, including local travel if needed
This paid internship is a great opportunity for students and recent graduates to kickstart their careers with valuable customer engagement experience. Apply today and take the next step in your professional journey!
Coordinator, Individualized Care
Customer Care Representative Job 19 miles from Westfield
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
+ Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
+ Responsible for reporting adverse events within the required timeframe
+ Create and complete accurate referrals and applications and keep updated on policy or procedural changes
+ Investigate and resolve patient/physician inquiries and concerns in a timely manner
+ Enter detailed information into company proprietary software while conversing via telephone
+ Place outbound phone calls for patient follow ups or confirmations
+ Demonstrate superior customer support talents
+ Interact with the patient referral sources to process new applicants
+ Steward patient accounts from initial contact through final approval/denial
+ Prioritize multiple, concurrent assignments and work with a sense of urgency
+ Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
**_Qualifications_**
+ High School diploma or equivalent, preferred
+ Previous customer service experience, preferred
+ Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred
+ Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
+ Ability to use well-known and company proprietary software for maximum efficiencies, preferred
+ Maintain a high level of productivity, preferred
+ Ability to multitask while conversing, preferred
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have ability to work the scheduled shift of Monday-Friday, 10:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $18.10 per hour - $25.80 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 05/24/2024 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Success Representative
Customer Care Representative Job 19 miles from Westfield
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.
To learn more about Topcon career opportunities go to ********************* .
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.
**Job Purpose:**
The Customer Success Representative supports Autodesk and Bluebeam Account Managers in driving business growth and renewals by fostering strong client relationships and ensuring the successful delivery of technical service engagements. This role acts as a trusted advisor to clients, aligning their needs with tailored solutions, providing proactive support, and ensuring satisfaction through effective coordination of resources and services to achieve desired outcomes.
**Core Job Duties**
+ Collaboration with Account Managers: Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly.
+ Technical Service Oversight: Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations.
+ Client Relationship Management: Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs.
+ Customer Advocacy: Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams.
+ Issue Resolution: Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations.
+ Process Improvement **:** Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences.
**Minimum Requirements for job:**
**Education and Experience:**
+ Bachelor's degree in Business Admin or Technology related field
+ 5+ years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role
+ Familiarity with CRM and PM tools
**Knowledge, Skills & Attributes:**
+ Autodesk and Bluebeam or related software
+ Strong understanding of customer success principles and practices.
+ Familiarity with technical service delivery processes and project coordination.
+ Strong organizational and time-management abilities to handle multiple priorities effectively.
+ Analytical and problem-solving skills for addressing client issues and identifying opportunities.
+ Customer-focused mindset with a proactive approach to addressing needs and challenges.
+ Collaborative and team-oriented with the ability to work across departments.
**Physical Requirements:**
+ Occasional ability to lift and carry items up to 20 pounds, such as laptops, presentation materials, or equipment.
+ Capacity to travel as required, which may include driving or air travel.
**Working Conditions:**
+ Primarily operates in a remote work environment with consistent access to necessary technology and resources.
+ Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings.
+ Periodic travel may be required for on-site client visits, conferences, or team meetings
+ Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines.
**We are Topcon (*********************************** .** We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services.
We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow.
Learn more here (**************************** .
Customer service
Customer Care Representative Job 19 miles from Westfield
The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do .
Hours of operation are mon-sat 10-9 and Sunday 12-8
No late nights
Open availability preferred
Compensation based on experience
Paid breaks and employee meals
Must fill out paper application
1155 e stop 11 rd
13173008748
Www.thetamaleplace.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
Integrated Care Coordinator - Marion
Customer Care Representative Job 44 miles from Westfield
Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.
The Integrated Care Coordinator contributes to IHC's mission and goals of client satisfaction, quality of care, and productivity. The Integrated Care Coordinator works collaboratively with Behavioral Health providers to secure patient access to evidence-based clinical intervention programs within and outside of IHC. They are responsible for tracking treatment outcomes and facilitating treatment plan changes in consultation with the Patient Care Team, when appropriate.
Travel is required with this role. Approximately 60 percent of the time is spent in the community, and 40 percent in the office/clinic. This can vary based on clinic/patient needs as determined by management.
Meet our Marion Team: *************************************************
Hours of Operation:
Monday - 9:00 AM - 7:00 PM
Tuesday - 9:00 AM - 5:00 PM
Wednesday - 9:00 AM - 7:00 PM
Thursday - 9:00 AM - 7:00 PM
Friday - 9:00 AM - 4:00 PM
Saturday (every other) - 9:00 AM - 2:00 PM
Sunday - Closed
IHC's excellent benefits and compensation package includes:
* $2000.00 retention bonus paid after one year
* Day 1 Insurance benefits eligibility: Two (2) Medical plan options (PPO/HSA), Dental, Vision, FSA, HSA
* Employer contribution to Health Savings Account when elected
* 403(b) Retirement Plan matching at one year of employment
* Generous Paid Time Off and Floating Holidays
* Employer-paid Group Life, Short-term disability, and Long-term disability coverages
* Flexible Leave of Absence programs
* Two (2) Employee Assistance Programs with 24/7 access to consultive services
* Annual reimbursement for position-specific Continuing Education
Integrated Care Coordinator Job Summary
* Work with patients at the health center and at the community level to enhance understanding and adherence to their evidence-based intervention programs.
* Identify barriers to accessing appropriate healthcare or other concerns with the patient's home and community environment.
* Provide direct assistance to patients in gaining access to needed services and assistance programs. Assist patients with completing Medicaid and/or marketplace (if certified) applications.
* Develop individualized plans to meet patient needs. These plans can be linked to PCMH care plans.
* Collaborate with the Patient Care Team to secure needed medical services for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
* Monitor PCMH care plans and reflect this in documentation follow up visits in the EMR system.
* Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
* Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
* Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
* Develop supportive relationships with patients, their families, local agencies, and community partners to assist patients in meeting their goals.
* Identify resources available and offered with community partners. Regularly visit community partners to collaborate and develop plans for assisting patients and to ensure resources are up to date.
* Regularly follow up with patients to reassess needs and monitor progress. Facilitate treatment plan changes for patients who are not improving as expected in consultation with the Patient Care Team.
* Conduct home visits to patients and/or families if deemed necessary and appropriate by the provider and/or management.
* Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.
* Plan, host and attend events to promote IHC and the services IHC offers. The following must be met when participating at local events, community fairs, and IHC sponsored events:
* Must learn about new resources in the community.
* Complete the CM Summary of Events form.
* Attend monthly Case Manager meetings and discuss the summary of the events attended.
* Manage and order promotional items to hand out at community outreach events.
Requirements
* Bachelor's degree in healthcare or related field.
* Experience at an FQHC and/or other healthcare setting preferred.
* Experience with assessment and treatment planning for common mental health and/or substance use disorders.
* Basic knowledge of psychopharmacology for common mental health disorders is within appropriate scope of this role.
* Knowledge of available community resources.
* Valid Indiana driver's license.
* Must successfully complete Indiana Navigator certification requirements within 90 days of hire.
Equal Opportunity Employment Statement
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary Description
$47,896.85 - 53,644.47
Customer Service Agent
Customer Care Representative Job 19 miles from Westfield
Our clients, leaders in freight and distribution, are looking for looking for a motivated and dedicated Customer Service Agent, and have asked for our help to recruit in the area of Indianapolis, Indiana!
EXPERIENCE:
- 2-years basic Customer Service experience and or 2-years of industry experience.
ESSENTIAL FUNCTIONS:
- Answering of phones professionally and timely.
- Answering and responding to e-mail requests timely.
- Turn quotes around within 30 minutes.
- Distribute customer/agent/station requests for follow up when needed.
- Accurately complete entry of pickup/quote information.
- Ensure routing/dispatch is aware of any special instructions/cut-offs.
- Tracking and tracing of shipments.
- Communicating to customers and sales regarding issues.
- Research of shipments for Corporate requests/reports.
- Research of shipments for Accounting requests/reports.
- Understanding TSA regulations.
- Support other departments when needed (routing, dispatch, inbound).
- Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
- Completion of specific assigned duties/accounts.
- Able to work overtime and weekend on call rotations. - Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
- Other duties assigned deemed necessary by the Customer Service Supervisor.
Requirements
- Must be able to type accurately at least 35 WPM.
- Intermediate level Excel and Word.
- Excellent written and verbal skills.
- Ability to manage deadlines.
EDUCATION:
- High School Diploma or equivalent.
- Certifications, if applicable.
Call Center Representative (Bilingual Spanish/English)
Customer Care Representative Job 30 miles from Westfield
Part-time Description
Answers call center calls and Banno Chats providing account balances, account history, resets passwords for ebanking, bill pay inquiries, statements, debit card issues and ordering, fills out fraud and merchant disputes, adds travel notes, raises card limits, answer questions regarding deceased customer processes, and handles basic loan questions. Complete other job functions including providing excellent customer service while making sure policies and procedures are followed.
Requirements
High school diploma or equivalent
2 years of banking experience preferred not required.
Good understanding of financial products and services
Exceptional customer service and professional skills
Good organizational and interpersonal communication skills
Good conflict management, time-management, and stress management skills
Ability to multi-task, work independently, delegate and make decisions.
Good knowledge of SilverLake, Fedline, Verafin, CPI/Card@Once, Vertex Teller Systems, Aurora, Synergy and Cognos report functions.
Basic computer and keyboard skills including but limited to using Microsoft Word, Excel, and PowerPoint
Team player
Specific Job Functions:
Strategic Objectives
Reviews, executes, and practices objectives within SFSB's Strategic Plan
Realize and support strategies goals.
Compliance
Responsible for knowing and complying with all Bank policies and procedures that apply to the Deposit Operations Department
Responsible for knowing and complying with all Federal Regulations that apply to the Deposit Operations Department, including, but not limited to: Bank Secrecy Act (BSA), Customer Identification Program (CIP), Funds Availability (Reg CC) and Currency Transaction Reporting (CTR)
Customer Relationships
Answers telephone calls/Banno Chats regarding customer account information, inquiries, problems, concerns, general questions such as.
Address, email, phone number and other CIF maintenance
Stop payments, written statement of unauthorized debit, transfers, and AFT issues.
Account balances, transaction history reviews, statement inquiries
Adding alerts or special messages
Interactive Voice Response pin resets
General new account and loan questions
Product and Services questions
Wires
Also responsible for transfers via phone, processes check orders, etc.
Aids individual or corporate customers in selecting deposit accounts and cross-selling bank products.
Completes input and verification of incoming and outgoing wires in compliance with the bank's policies and procedures, and mails incoming wire notices to customers. Ensures all required documentation is included with each processed wire and indexed into Aurora in the appropriate File Cabinet.
Aids individual or corporate customers for the mobile app, ebanking, bill pay inquiries, statements, pin resets, etc.
Aids with debit card issues and ordering new cards, add travel notes, changing card statues, compromised card questions, and raises card limits.
2
Answer questions regarding deceased customer processes.
Communication
Completes monthly check-ins with manager.
Participates in weekly Branch huddles and weekly Cultivate Performance Growth Meetings.
Communicates with team regularly.
Additional Responsibilities
Participates on SFSB's assigned committees.
Coordinates PTO days with Branch staff to ensure Branch is accurately staffed.
Performs other duties as directed by supervisor.
Call Center Representative (Bilingual)
Customer Care Representative Job 19 miles from Westfield
Job Details Indianapolis, IN PRIORITY AMBULANCE LLC Description
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Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine's list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.
Definition:
Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.
Specific Duties:
Handle a portfolio of self-pay AR accounts.
Initiate outbound calls to customers to request payment and or insurance information.
Investigate claim discrepancies and resolve billing issues.
Receive inbound calls from customers.
Assist customers in understanding their medical bills and insurance coverage.
Address patient inquiries, provide payment options, and set up payment plans if necessary.
Verify insurance eligibility and coverage.
Track and document all communications and actions taken for each account.
Ensure compliance with HIPAA regulations and healthcare industry standards.
Maintain detailed and accurate records of all interactions and transactions.
Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
Perform any other related duties as assigned.
Qualifications
Capabilities:
Bi-lingual skills & abilities are a plus *
Detail-oriented and organized.
Empathetic and patient focused.
Ability to multitask and manage time effectively.
Adaptable and a quick learner.
Strong work ethic and commitment to meeting targets.
Minimum Requirements:
High school diploma or equivalent.
Prior experience in a healthcare AR follow-up role or call center environment.
Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
Strong communication and negotiation skills.
Knowledge of medical terminology and insurance billing.
Exceptional problem-solving and customer service skills.
Ability to work in a fast-paced and goal-oriented environment.
Customer Service/ Call Center Representatives
Customer Care Representative Job 19 miles from Westfield
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Kelly Services is currently seeking several Customer Service/ Call Center Representatives for our client's Indianapolis, IN location.
In addition to working with the world's most recognized and trusted name in staffing, Kelly employees can expect:
Competitive pay
Paid holidays
Year-end bonus program
Recognition and incentive programs
Access to continuing education via the Kelly Learning Center
Pay $13.00 per hour
Schedule: Availability: 8 am - 8 pm - Monday-Friday, Sat OT
Training: 8 am - 4:40pm (3 wks)
OJT: 9 am - 5:30pm (2wks);
Duration: TBD
Anticipated start date: 1/23/2017
SUMMARY
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
MAJOR JOB DUTIES AND RESPONSIBILITIES
Receive and place telephone calls.
Perform data entry and use software programs.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Must document all calls and evaluate each account to determine if further research is necessary.
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
Requires close attention to accuracy, performs independently, subject to practices and procedures.
EDUCATION/EXPERIENCE
Requires High school diploma;
1 year of customer service or call-center experience;
Proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background.
Medical terminology training and experience in medical or insurance field preferred.
Willingness to work a flexible schedule for peak call times
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below.
Additional Information
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
Call Center (Patient Support Specialist)
Customer Care Representative Job 31 miles from Westfield
Full-time Description
The ideal candidate will be able to multi-task in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
• Register and schedule patients referred by outside physicians (via phone or fax.) Ensure complete and accurate registration, including patient demographics and current insurance information.
• Verify patient insurance including referrals and authorization requirements.
• Triage phone calls to appropriate staff members
• Additional duties as assigned.
Requirements
• Strong patient advocate, promoting a positive patient experience.
• Experience with an EMR scheduling system.
• Previous medical practice experience a plus
• Basic insurance knowledge
• Dedicated team-player
• Dependable and reliable
• Ability to effectively communication with patients
• Focused on accuracy and attention-to-detail.
• Positive, energetic personality