Customer Care Representative Jobs in Wahiawa, HI

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $22.75. YOUR ROLE AT SIXT Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About the department: As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business. About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. **ESSENTIAL RESPONSIBILITIES** + Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. + Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. + Meet all production, quality, and adherence standards. Attends all required training classes. + Elevate issues to next level of supervision, as appropriate. + Maintain accurate records, including timekeeping records. + Other duties as assigned or requested. **EDUCATION** **Required** + High School Diploma or GED **Substitutions** + None **Preferred** + None **EXPERIENCE** **Required** + 6 months of Customer Service in a customer facing role **Preferred** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None **SKILLS** + Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. + Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. + Ability to take direction and to navigate through multiple systems simultaneously. + Ability to maintain composure under stressful and fast-paced conditions. + Strong written and verbal communication skills + Ability to communicate complex information in a simple, customer facing way **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Constantly Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $19.01 **Pay Range Maximum:** $23.72 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J259555

American Airlines is seeking Part Time Customer Service Agent at the Daniel K. Inouye International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request. This job will continue to be posted until at least 03-14-25. If interested please apply prior to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.07 per hour. What you'll do * These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. * Issue, reissue and refund passenger tickets * Book, ticket and confirm flight reservations * Rebook passengers on oversold flights and during irregular operations * Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades * Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh * Perform passenger boarding, including ticket lift and/or boarding pass lift/verification * Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria * Operate jetways/bridges for purposes of boarding and deplaning passengers * Make boarding and departure gate announcements * Deliver domestic/international flight documents * Perform passenger service flight close-out procedures * Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters * Maintain timeline of flight boarding process * Perform customer service on the job training * Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations * Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters * Queue lines at ticket counter kiosks and ticket counters * Clear/verify international documents at kiosk in the ticket counter area and activation stations * Accept and activate passengers' self-tagged bags at activation stations * Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors * Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts * Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements. * Respond and assist during security and/or emergency situations * Provide connecting passengers with gate information * Provide quality customer service in a professional manner and in accordance with American's guidelines. * Adhere to company policies, procedures, and performance standards. * Complete job-relevant trainings * Adhere to government regulations (e.g. DOT, FAA, TSA) * Use multiple internal resources/systems including during customer interactions * Wear uniforms as required by company policy * Reasonable accommodations may be made for qualifying individuals with disabilities. Depending on your airport size, you may also do the following: Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High school diploma or GED or international equivalent * Bilingual language skills required in some locations * Applicable valid driver's license as required by local authorities * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience * Working knowledge of Sabre or any other Passenger Service System * Previous face to face Customer Service experience * Working in a fast pace environment What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. * Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Date posted: 02/17/2025 Requisition Number: 2025-48220 Business unit: Marketing Location: Mililani Town, Hawaii Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time CCS126 Our agents earn an hourly base pay of $20.00 along with lucrative commission and incentives for target hourly earnings of $29.99/hour or $62,375 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply). The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls to acquire new residential customers and solicit existing residential customers by selling them additional products and services. MAJOR DUTIES AND RESPONSIBILITIES * Actively and consistently support all efforts to simplify and enhance the customer experience * Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions. * Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques. * Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc. * Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities. * Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function. * Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers. * Acquires and demonstrates thorough knowledge of competitors' pricing, packaging, products and services in an effort to discuss side by side comparisons of Charter's and competitors' products and services. Promotes and communicates current marketing campaigns and promotions. * Works with other departments to resolve customer issues, as necessary * Performs other duties as assigned. REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge * Ability to read, write, speak and understand English at a very high level * Must have strong sales experience * Able to work at any Spectrum location * Proficient on the computer including a working knowledge of Windows and Word. * Type 40 words per minute, use of telephone system, and ten-key adding machine. * Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skills * Able to sell and handle all customer service inquiries through effective communication * Knowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computers * Stable employment history Required Education High School diploma or equivalent Required Related Work Experience and Number of Years Minimum 3-6 months of either office, clerical, or customer service experience. WORKING CONDITIONS * Has extensive outside contact with customers and the public. * Has no supervisory responsibilities. * Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewrite, and cable equipment such as converter box and modem; may use postage machine. * Sitting for long periods of time. * Typing and reading on computer and data entry on ten-key * May lift and carry converters (8 lbs.) * Communicating by either e-mail, over the telephone, and/or in-person with customers. * Extended use of telephone headset and earpiece. Apply now, connect a friend to this opportunity or sign up for job alerts! #ZRSM CCS126 2025-48220 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $00 and $00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $12,625. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Apply Now Email Job

Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine! As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian Islands. Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety. Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role. Put your talents to work and join the Southern Airways team today! Be part of the biggest little airline where every passenger, every day, and every flight matters - and so do you! JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt ARE YOU LOOKING FOR A FUN PLACE TO WORK?. FAST PACED ENVIRONMENT? MEETING NEW PEOPLE EVERY DAY...PUT THOSE EXCELLENT CUSTOMER SERVICE SKILLS TO WORK. COME JOIN THE BIGGEST LITTLE AIRLINE IN THE INDUSTRY. The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others REQUIREMENTS Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated Qualifications Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weigh

Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Customer Success Representative Z MANA Smart Security - Honolulu, HI We: Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent customer service to the islands. Benefits Competitive Pay DOE Product specific training Medical, Dental, Vision 401K You: Are passionate about customer satisfaction and will do whatever it takes to keep the customer happy. Are a person of integrity and strong character that can help us build our vision Are a world class Salesperson with an extensive background in Security and alarm systems Have Leads in the pipeline and can bring a strategy for generating new leads Understand account generation and the Security as A Service modeling structure. Z MANA Sales representatives will have working knowledge in the C15 (A) (B) /Low Voltage world (Alarm systems, Access Controls, Security Surveillance, Telecommunications, etc...) and be able to sell products, goods, and services to customers. The potential applicant should have some key contacts that they can also bring to the organization. Responsibilities and Duties The Customer Success representatives will work with customers to find what they want, create solutions and ensure a smooth sales process. The Customer Success representative will work to find new sales leads, through our known leads, client referrals, etc. Sometimes, sales representatives will focus on inside sales, which typically involves "cold calling" for new clients while in an office setting, or outside sales, which involves visiting clients in the field with new or existing clients. Often, these sales representatives will have a combination inside/outside sales job. Qualifications and Skills Need to be able to sell and close deals. Customer Service Skills: The customer is always right. You will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them. Having a working knowledge of the C15/Low Voltage world. Excellent computer skills and Phone application familiarity Working knowledge of Smart home and security alarm systems, 2GIG, Alarm.com a plus Taking the necessary training courses to familiarize yourself with the product line of the company. Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have. Flexibility: You might have to work long hours, nights or weekends. Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job. Required experience: Sales: 2 years (preferably in the Security Alarm Industry) Prior work experience interfacing with customers

Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center. As Hawai'i's premier maternity specialty hospital, Kapi'olani opened the Fetal Diagnostic Center in 1990. It is the state's first obstetrical center to provide comprehensive diagnostic services for pregnant women. Our staff is comprised of Maternal Fetal Medicine Specialists (physicians with specialized training and experience in the care of pregnant women and their fetuses, including high-risk pregnancies), technologists, genetic counselors and clinical nurses, all of whom are committed to helping our patients have the healthiest baby possible in a caring and nurturing environment. If you have strong organizational and communication skills, you might be the ideal candidate to be our next Managed Care Representative. In this role, you will provide managed care and business process support to the outpatient clinics. We are looking for someone responsible and qualified, with strong attention to protocol and planning and a commitment to delivering the highest quality health care to Hawai'i's people. **Location:** Kapiolani Medical Center for Women and Children, Honolulu, HI **Work Schedule:** Day - 8 Hours **Work Type:** Part Time Regular FTE: 0.800000 Bargaining Unit: UPW **Exempt:** No **Minimum Qualifications:** High School or equivalent. One (1) year clerical experience in a health care setting. Experience with managed care and government health plans. **Preferred Qualifications:** Associate's degree. Physician Billing or Coding course. Experience in an outpatient clinic or physician's office. EOE/AA/Disabled/Vets Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity. **Position** Managed Care Representative - Maternal Fetal Med Perinat FDC **Location** Kapiolani Medical Center for Women and Children, Honolulu, H | Administrative | Part Time Regular **Req ID** 25887 **Pay Range:** 24.01 - 25.27 USD per hour **Category:** Administrative **Job Type:** Part Time Regular

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program! What You'll Be Doing: • Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more • Help users reset passwords and related application activity • Answer questions about the program equipment and supplies • Review invoices and payment history with industry partners • Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable • Proactively call out to customers when needed for service-related matters • Participate in special projects and perform other duties as needed Requirements What Required Skills You'll Bring: • Good verbal communication • Cheerful and helpful attitude • Dependable and punctual engagement • Data entry skills What Desired Skills You'll Bring: • Pleasant telephone manner; excellent written and verbal communication skills • Strong PC skills, knowledge of MS Office Suite • Experience working with iPad tablet software and/or printer hardware • Strong problem solving skills • Ability to adapt to new information and procedures • Ability to handle challenging situations by exhibiting composure and empathy • Strong analytical and technical aptitude would be a definite asset

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation. What you'll do: Greet customers upon arrival Expedite the car rental process so customers can get to their destination quickly and easily Verify driver's license and reservations Assign keys and rental agreements and be able to explain charges on the invoice Process car exchanges in the Rental Car computer system Resolve customer issues and concerns professionally Benefits: Health insurance Dental insurance Flexible schedule What we require: Valid driver's license 18 years of age or older Must be flexible with schedule to work night, weekends and holidays as needed Previous customer service experience and sales skills Ability to work in a fast paced environment with a variety of tasks Willingness to work outdoor in weather conditions with moderate noise level Detail oriented Computer literate Proficiency in English Extra points for this 6 months of customer service experience Previous experience in baggage handling or customer-facing role JOB CODE: HNL

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The VBC Care Coordinator will act as the first point of patient contact for incoming or outbound Kidneylink calls. Schedule calls with our interdisciplinary clinical team and gather and verify demographic information, utilize tools and critical thinking, and route calls as appropriate following standard operating procedures. Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned. Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs. Conduct health related patient questionnaries as needed. Document all activities for quality and metrics reporting through the member management application. May coordinate patient transportation. Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded. Maintain performance and quality standards based on established contact center. Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization. Regular and reliable attendance is required for the job. Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.

is based out of Kailua-Kona. **MUST BE CURRENTLY LIVING IN HAWAII Honsador has grown over the years to become the largest building materials supplier in Hawaii. The Company has operations on all four major Hawaiian Islands with branch outlets on Oahu, Maui, Kauai, Kona & Hilo. Responsibilities: Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business. Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups. Develop profitable business with new customers through excellent selling, customer service and problem-solving. Continuously improve and maintain in-depth product knowledge and expertise. Code and input customer orders, pricing information into the computer system, and schedule delivery of products. Follow a product/supply checklist for each customer's job and up-selling additional products and supplies. Accept payment and apply it to the appropriate customer account. Follow up on deliveries to ensure materials arrived complete and on time as promised. Qualifications: Previous experience in sales, new construction and/or commercial projects preferred Knowledge of building materials, building process, and local building codes preferred Excellent communication and interpersonal skills Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals) Effective time management and prioritization skills Ability to work in a fast-paced environment Experience working in a team atmosphere Must take and pass drug test and consent to a background check Competencies: Customer Focus Building Trust Communication Sense of Ownership From

About Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers. About the Role: The Call Center Operator provides security alarm service to ensure all security features are in order and properly functioning and to diagnose malfunctions. Status: Full-Time, Non-exempt Duties and Responsibilities: Notify customers of alarm and or issues with their systems Dispatch police, fire or guard service as necessary Video monitoring Process inbound phone calls from customers and employees Accurately document events for historical records Answer inquiries by clarifying information; research, locate and provide information Resolve problems by researching issues; exploring answers and alternative solutions Protect the integrity of Alert Alarm and their customers. Qualifications High school diploma or equivalent. Excellent communication skills, both verbal and written. Strong problem-solving abilities. Attention to detail and strong documentation skills. Familiarity with call center software and CRM systems preferred. Ability to handle high call volumes. Strong problem-solving and decision-making abilities. A commitment to maintaining the highest standards of security and customer service. Work Requirements: Onsite position Ability to work flexible days and hours, including weekends, holidays and nightshift Shift: 6:00 am to 2:30 pm, 8:00 am to 4:30 pm, 10:30 am to 7:00 pm and 10:00 pm to 06:30 am Initial Training: 8:00 am to 4:30 pm (4-6 weeks) This job requires sitting for extended periods of time in an air-conditioned facility. This job involves using a computer for extended periods of time. Daily use of headsets to communicate with customers. Answering calls, typing, and navigating computer systems will involve repetitive movements. The Alert Alarm Benefit: Compensation starts at $17/hour We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance! EEOC Statement Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Back to results Customer Service Agent Branches & Operations Full-time Honolulu, HI, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $22.75. YOUR ROLE AT SIXT * Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience * Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels * Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process * Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location * Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now! Postet on 10.03.2025 * LinkedIn * Instagram * Whatsapp * Copy link Share this job offer

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.07 per hour. **What you'll do** + **These are the essential functions of the job** _This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._ + Issue, reissue and refund passenger tickets + Book, ticket and confirm flight reservations + Rebook passengers on oversold flights and during irregular operations + Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades + Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh + Perform passenger boarding, including ticket lift and/or boarding pass lift/verification + Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria + Operate jetways/bridges for purposes of boarding and deplaning passengers + Make boarding and departure gate announcements + Deliver domestic/international flight documents + Perform passenger service flight close-out procedures + Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters + Maintain timeline of flight boarding process + Perform customer service on the job training + Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations + Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters + Queue lines at ticket counter kiosks and ticket counters + Clear/verify international documents at kiosk in the ticket counter area and activation stations + Accept and activate passengers' self-tagged bags at activation stations + Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors + Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts + Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements. + Respond and assist during security and/or emergency situations + Provide connecting passengers with gate information + Provide quality customer service in a professional manner and in accordance with American's guidelines. + Adhere to company policies, procedures, and performance standards. + Complete job-relevant trainings + Adhere to government regulations (e.g. DOT, FAA, TSA) + Use multiple internal resources/systems including during customer interactions + Wear uniforms as required by company policy * Reasonable accommodations may be made for qualifying individuals with disabilities. **Depending on your airport size, you may also do the following:** Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High school diploma or GED or international equivalent + Bilingual language skills required in some locations + Applicable valid driver's license as required by local authorities + Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable + Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements + Must be authorized to work in the U.S. **Preferred Qualifications- Education & Prior Job Experience** + Working knowledge of Sabre or any other Passenger Service System + Previous face to face Customer Service experience + Working in a fast pace environment **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program! What You'll Be Doing: * Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more * Help users reset passwords and related application activity * Answer questions about the program equipment and supplies * Review invoices and payment history with industry partners * Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable * Proactively call out to customers when needed for service-related matters * Participate in special projects and perform other duties as needed What Required Skills You'll Bring: * Good verbal communication * Cheerful and helpful attitude * Dependable and punctual engagement * Data entry skills What Desired Skills You'll Bring: * Pleasant telephone manner; excellent written and verbal communication skills * Strong PC skills, knowledge of MS Office Suite * Experience working with iPad tablet software and/or printer hardware * Strong problem solving skills * Ability to adapt to new information and procedures * Ability to handle challenging situations by exhibiting composure and empathy * Strong analytical and technical aptitude would be a definite asset

is based out of Kailua-Kona. MUST BE CURRENTLY LIVING IN HAWAII Honsador has grown over the years to become the largest building materials supplier in Hawaii. The Company has operations on all four major Hawaiian Islands with branch outlets on Oahu, Maui, Kauai, Kona & Hilo. Responsibilities: * Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business. * Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups. * Develop profitable business with new customers through excellent selling, customer service and problem-solving. * Continuously improve and maintain in-depth product knowledge and expertise. * Code and input customer orders, pricing information into the computer system, and schedule delivery of products. * Follow a product/supply checklist for each customer's job and up-selling additional products and supplies. * Accept payment and apply it to the appropriate customer account. * Follow up on deliveries to ensure materials arrived complete and on time as promised. Qualifications: * Previous experience in sales, new construction and/or commercial projects preferred * Knowledge of building materials, building process, and local building codes preferred * Excellent communication and interpersonal skills * Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals) * Effective time management and prioritization skills * Ability to work in a fast-paced environment * Experience working in a team atmosphere * Must take and pass drug test and consent to a background check Competencies: * Customer Focus * Building Trust * Communication * Sense of Ownership From

Hawaii Island Community Health Center Job Title- Call Center Operator Under the general direction of the Director of Clinical Operations and direct supervision of the Call Center Manager, the Call Center Operator (CCO) must be able to answer a multi-line switch board rapidly and direct calls to the correct destination without any delay. The operators greet the caller, answer questions, route calls appropriately, accurately document information as needed, and provide professional and courteous customer service. Duties and Responsibilities Answer a high volume of inbound calls while maintaining a swift response rate, in accordance with organizational standards. In general, their role is to resolve customer issues and process requests which vary depending on the needs of each caller. II. ESSENTIAL DUTIES AND RESPONSIBILITIES This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on program needs, and may include but not be limited to the following: Call Center Activities • Answers the telephone promptly and courteously, screens calls, and connects callers to the appropriate departments, offices, or individuals. • Verifies callers and their contact information. • Provides general information to callers about programs, functions, and services available through HICHC. • Identifies and directs inquiries for urgent appointments to designated triage nurse(s). • Assists with scheduling, rescheduling, canceling, and confirming clinic appointments for new and returning patients. • Forwards calls requesting referrals, medication refills, lab test orders and results to the appropriate departments or personnel. • Maintains daily records on the numbers and types of patient calls/encounters. • Ensures customer satisfaction by striving to maintain a positive, empathetic, and professional attitude towards patients/callers at all times. • Communicates with callers/patients effectively by actively listening, acknowledging their requests or complaints, and facilitating access to services or resolution of complaints. • Remains aware of services offered throughout the clinic and in the community that will serve the patient's needs. • Registers new patients and updates registration information for existing patients to facilitate scheduling appointments, directing to triage nurse, or routing to other departments for assistance. • Collects and updates personal, demographic, health, and insurance information and enters data accurately in the patient's chart. • Follows department protocol in handing difficult, angry, or disruptive callers. • Participates in ongoing customer service, telephone and software skills, and other training as directed by department Manager. III. POSITION SPECIFICATION Requirements of Position To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience • High School graduate or GED certificate and six months to one year related experience and/or training is required; OR any equivalent combination of experience, training and/or education. Knowledge, Skills and Abilities • Position requires basic knowledge of general office procedures including filing, copying, faxing. • Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts, • Ability to work on multiple tasks within established deadlines. • Ability to work under the direction of a Manager and follow instructions. • Ability to take the initiative to resolve patient concerns and problems. Language Skills • Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc. • Ability to write at a minimal level of competence, including internal reports and memoranda. • Ability to communicate with diverse groups of people to include staff and providers and patients • Ability to communicate effectively with patients and their families to make their visit a pleasant experience. • Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language. Personal Characteristics Personal characteristics include: a team player, high integrity, multitasker, communication and customer relations skills, regular work attendance, courteous and friendly, able to work well with diverse groups of people, gain and maintain the respect of others, accept HICHC mission and values.