Customer Service Representative
Customer Care Representative Job In University City, MO
Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.
Responsibilities
Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
Provide Support: Assist customers with enrollment processes and
guide them through our energy solutions.
Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.
Qualifications
Educational Background: High school diploma/GED required; a degree in a related field is preferred.
Experience: Previous experience in customer service or a related field is beneficial.
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
Compensation
$60,000 - $120,000 (Annually)
About Clae Goldman Team
Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
Fertility Care Coordinator
Customer Care Representative Job In Saint Louis, MO
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in
careers
that match the unique gifts of unique individuals –
careers
that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
The Fertility Care Coordinator teaches couples the Creighton Model Fertility Care System of recognizing the cycles of fertility and infertility to achieve or avoid pregnancy or to monitor gynecologic health.
Qualifications:
Experience: Supervised teaching experience of Creighton Model Fertility Care required.
Required Education: Must have completed the educational phases and supervised practicum necessary for FCP certificate.
Preferred Experience: OB/GYN experience preferred. Previous FCP experience preferred.
Certifications: Must be certified as a Fertility Care Practitioner by the American Academy of Fertility Care Professionals or be eligible for certification.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Customer Service Representative - Part-time PRN
Customer Care Representative Job In OFallon, IL
Have strong customer service and business office skills? Want to work for an agency that's all about helping others? Chestnut Health Systems needs you for this part-time PRN position! This position will float between our Hillsboro, MO and Granite City, Belleville, and Maryville, IL offices.
Responsibilities
Greet clients and visitors in a way that is courteous and respectful and that creates a safe and welcoming environment. Gather demographic, financial, and insurance information in person or by telephone. Discuss payment plans, waivers, and fee agreements with patients. Ensure that patients' electronic medical records include complete documentation and information. Verify current payer eligibility. Schedule appointments. Operate standard office equipment.
Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.
Qualifications
High school diploma or equivalent. Strong customer service background. Excellent telephone skills. Knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver's license, private auto insurance. Must be insurable.
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
Customer Support Specialist
Customer Care Representative Job In Saint Louis, MO
Join Swipesum, one of the top 100 disruptive fintech startups globally. A 2023 & 2024 Inc. 5000 list maker for fastest growing private companies in the US, the number one financial services company in the Midwest. Our commitment to customer experience has been the key to our success, and we're looking for our next Team Member.
This job is on-site and located in the CIC building at the Cortex in Midtown.
As a Customer Success Team Member at Swipesum, you'll have the opportunity to work alongside a team of industry experts and play a pivotal role in delivering unparalleled service to our valued clients. From guiding new clients through the onboarding process to resolving any issues that arise with existing customers, you'll be instrumental in driving customer satisfaction and retention.
Here's a glimpse of what your role entails:
Data collection and entry of applications and underwriting documentation into financial institution's software portals
Ownership of post-sale onboarding, continued support, and retention
Primary contact for client issues and responsible for issue resolution
Answer telephone calls, emails, and support desk communications from current customers
Occasional travel and on-site meetings with clients and potential hardware setup
Escalate customer account issues to appropriate partner or escalation contact
Organize all customer interactions in our CRM and internal software
Creating brand advocates that generate testimonials and referrals
Learn both high-level and technical payments knowledge to use when solving customer inquiries
Handle multiple customer inquiries at one time
Manage inquiries with ticketing system
Meet goals and objectives using quantitative and qualitative metrics set in place
Our Ideal Candidate
2-5 years of experience in a similar role
A natural problem solver who prefers to own responsibilities
Has customer service experience and enjoys picking up the phone with a smile
Thrives in a fast-paced work environment with constant change
Business software acumen: CRM, Service ticketing, phone, webchat, email
Strong client-facing problem-solving and communication skills
Persuasive and trustworthy
Respectfully handles criticism
Process-oriented and organized
Payments industry knowledge is a plus
Strong work ethic in a team-based environment
Works well with the entire Swipesum team, not just individually
Ability to multi-task and juggle multiple projects and issues simultaneously
Customer Experience Specialist - Mortgage
Customer Care Representative Job In Saint Louis, MO
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
$23/hr
Onsite in St. Louis, MO
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Mortgage and/or financial services call center experience is a plus
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Customer Care Representative Job In Kirkwood, MO
About Us:
Smart Rehab LLC is a leader in fitness and dance facilities, based in Kirkwood, Missouri. Our company is dedicated to promoting health and wellness while providing exceptional recreational and hospitality services. We are committed to creating an environment that inspires healthy, active lifestyles for our customers and community.
Position Overview:
We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team. In this role, you will be the face of Smart Rehab LLC, assisting customers with inquiries, providing information about our services, and ensuring a positive experience at our facility.
Key Responsibilities:
Welcome customers and provide exceptional service in person, via phone, and email.
Address customer inquiries about programs, memberships, and facilities.
Assist with bookings, memberships, and account updates.
Resolve customer concerns and escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions and transactions.
Collect and document customer feedback to improve services.
Support the team with administrative tasks and facility operations as needed.
Qualifications:
High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries.
Strong interpersonal and communication skills.
Excellent problem-solving and organizational abilities.
Familiarity with Microsoft Office Suite and point-of-sale or customer management systems.
Ability to work flexible hours, including evenings and weekends, as needed.
A positive attitude and commitment to fostering a welcoming environment for customers.
What We Offer:
Competitive hourly pay and opportunities for advancement.
A supportive, dynamic work environment focused on health and wellness.
Discounts on facility memberships and programs.
Ongoing training and professional development opportunities.
Customer Excellence Specialist
Customer Care Representative Job In Saint Louis, MO
Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with client employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Mortgage and/or financial services call center experience is a plus
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Customer Care Representative Job In Saint Louis, MO
Job Title: Customer Service Representative
*The schedule for this role is in-office Monday-Friday*
Come join our team and take your career to the next level. The perfect opportunity to further develop your skills and grow your experience.
United Fulfillment Solutions, Inc. is a full-service product fulfillment company. With the position located in Des Peres MO, we are seeking a highly motivated, career-oriented individual for the position of Customer Service Representative capable of managing multiple accounts in our multi-client 3PL warehouses.
This individual will be the in-house contact for clients to help ensure accounts stay up to date, answer processing questions, and adhere to company standards.
Responsibilities:
Be a client advocate
Handle inbound inquiries and resolve customer service issues via web, email, and phone.
Respond to customer inquiries in a timely and professional manner.
Coordinate all customer needs through the appropriate departments, including special requests - expedites, shipping routing, special receiving requests, compliance guidelines, special processes, client portals etc.
Follow up with other departments to ensure the service standards are being met.
Proactively communicate any changes in commitment to customers and/or the company
Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues.
Prepare reports for customer satisfaction and inventory management
Assist in the constant improvement/ development of processes based on daily interactions and experience
The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision.
Assist the finance department in chargeback disputes and provide documentation as needed.
Provide coverage for co-workers who are out of the office to ensure full coverage.
Other duties as assigned as necessary.
Skills:
HS Diploma required
Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.)
Experience with CMS: Zendesk
Must have utilized a phone for customer interactions
Must be able to work independently
Must have excellent communication skills
Strong problem solving & decision-making skills
Strong sense of urgency and ability to work in a fast-paced environment
Ability to maintain an upbeat and positive attitude
Strong organization skills and multi-tasking capabilities
Benefits:
Weekly Paychecks
6 Paid Holidays
Promotions from within
Opportunities for numerous training programs
160 hours of Personal time. 40 hours per quarter
Company-paid life insurance
Medical insurance (Company covers 75% of Employee Health benefit)
Dental insurance (Company covers 50% of Employees Dental benefit)
Short term disability
401K
Schedule:
8-hour shift
Day shift
Monday to Friday
In Office
Work Location: St. Louis, MO (this job is not remote)
Job Type: Full-time
Send your resume to the email address below:
*************************
Client Service Representative
Customer Care Representative Job In Edwardsville, IL
Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in Edwardsville, IL is seeking to add a Client Service Representative to our team!
The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.
Job Description:
The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery.
Key Skills:
Strong organizational skills
Excellent communication; written and verbal
Attention to detail and accuracy
Proactive management style and consistent follow-through
Active Listening and Decision Making
Minimum Requirements:
Finance/associate's degree preferred
Financial Industry experience preferred
Experience with MS Office Suite and the ability to learn new software quickly
CRM experience
Responsibilities:
This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include:
Client Service
Assisting clients with overall maintenance of annuity accounts
Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc.
Filing death claims for deceased clients.
Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim.
Keeping databases updated with closed accounts, portfolio values, and general information.
Helping clients with online registrations for accessing accounts via Orien or directly through company website.
Respond to incoming and outgoing client inquiries by phone and email requests.
Running annual RMD report for eligible clients; ensuring required distributions are taken.
Act as liaison between clients and financial advisors when needed.
Meeting with clients if necessary.
Balance Sheet, completion, and Appointment Prep
Assign task provided by advisor dictations to staff
Administrative/ Misc.
Attend educational seminars and client events
Assist in training and development
Back Up for client operations specialist
Ensure all scheduled appointments are readily prepared for each financial advisor
Database maintenance
Hours
M-F 9am-5pm
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Basic Life Insurance
401(k)
PTO
Salary
To be discussed by the firm
Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)
Customer Care Representative Job In Kirkwood, MO
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, andmaintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.
At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you'll do:
Demonstrate exceptional customer service to all SiteOne customers
Cultivate and manage strong relationships with customers
Assist customers with their questions and needs, either in person, via the phone or through online ordering
Pull and prepare inventory orders for customer pick up or delivery
Proactively identify and capitalize on opportunities to grow sales with current and potential customers
Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
Minimum of 1 year experience in a retail or wholesale setting, preferred
Excellent customer service skills
Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
Ready and willing to learn and adopt new technologies and ways of working
Ability to think quickly and make sound decisions
Inventory management experience helpful
Must be able to lift a minimum of 50 pounds
High school diploma or equivalent preferred
Perks:
Weekly Paychecks with DailyPay available!
Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Customer Support Specialist
Customer Care Representative Job In Saint Charles, MO
Duties and Responsibilities: Direct customer calls to proper department. Provide telephone sales and customer support for a variety of biomedical products Creation of packing lists. Print shipping documents and instructions for ordered items Gathering ordered items and verifying all items and shipping documents are correct prior to packaging,
Maintain/update in stock inventory and notify production department of low quantities and backorders.
Schedule domestic and international shipments with FedEx, UPS, and DHL
Verifying Customer and account data by reviewing and correcting information. Ensure entered data is accurate.
Verify incoming shipment accuracy and records
Aid in unloading supplier deliveries and maintaining warehouse organization.
Member Service Representative (Full-Time) - Maplewood
Customer Care Representative Job In Saint Louis, MO
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 1811 Maplewood Commons Drive, Maplewood, Missouri 63143
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
• Best Companies for Latinos to Work for 2024
• Computerworld Best Places to Work in IT
• Forbes 2024 America's Best Large Employers
• Forbes 2024 America's Best Employers for New Grads
• Forbes 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For 2024
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Technical Customer Representative / Tier I
Customer Care Representative Job In Saint Louis, MO
Technical Customer Representative/Tier I
SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP/Network Services Practice and looking for a Technical Customer Representative/Tier I to join our team. We are very fast paced and this position requires quick thinking and a "can do" attitude. You would be working in a help desk environment providing support to our customers and joining an excellent company that prides itself on consistently delivering quality and exceptional customer service.
JOB RESPONSIBILITIES
Receiving inbound calls and making outbound calls to our client base
Ability to listen to customers with empathy regarding inquiries
Navigate through multiple computer applications with speed and accuracy to gather necessary information to submit tickets
Triage and manage level 1 requests, assign escalation resources accordingly, and determine criticality
Consistently deliver exceptional customer service and professionalism to a wide range of customers
Ability to accept coaching and feedback in order to achieve individual and team performance goals
Manage schedules and coordinate service calls with resources and clients through a variety of communication methods
Able to take ownership and accountability for day to day tasks
QUALIFICATIONS
Advanced knowledge of computers and operating systems
Install software, troubleshoot basic operating system issues
Basic understanding of domain and networking concepts
Experience with MS Office Suite: Outlook, Word, Excel, and PowerPoint
Excellent listening and communication skills, both verbal and written
Strong customer relationship skills
Ability to remain calm in stressful situation and work with customers to achieve goals
Good Conflict Resolution
Organized, detail oriented and self-motivated
Work well under pressure and the ability to prioritize daily tasks
Certifications preferred but not required: ITIL, v3, A+, Network+, Security+
Associates or Bachelor's Degree preferred
BENEFITS
· Weekly pay checks
· 8 Paid Holidays
· 17 PTO days per year
· 401k plus company match
· Medical, Dental, Vision plans
Customer Support Representative
Customer Care Representative Job In Saint Charles, MO
The Customer Support Representatives at Evercare Protection, LLC provide product/service information, answer customer questions, and resolve any emerging problems our customers might face accurately and efficiently.
Our Customer Support Representatives possess a broad knowledge of the vehicle service contracts, home warranties, and administrators that we provide to our customers. They must be able to navigate a variety of systems to provide accurate and immediate information important to our customer's accounts.
The most effective Customer Support Representatives are genuinely excited to help our customers! They're patient, empathetic, and passionately communicative. They love customer interaction and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving skills also come naturally to customer care specialists. They are confident at troubleshooting and will investigate when they do not have enough information to answer customer questions or resolve complaints.
Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
This is an in-office position.
The hourly rate for our Customer Support Roles ranges between $16.50 per hour.
Requirements and Skills:
Customer-oriented and able to adapt/respond to different types of customers.
Strong phone contact handling skills and active listening.
Ability to multitask different computer systems and websites.
Customer-oriented and able to adapt/respond to different types of customers.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Complete processes efficiently and accurately.
Benefits:
Full Medical, Dental, and Vision benefits after 60 days
401(k) after 1 year
1 week of paid vacation after one year
Paid training
We are an Equal Opportunity Employer.
Call Center Representative STL
Customer Care Representative Job In Wentzville, MO
Are you a motivated and enthusiastic individual ready to kickstart your career in a dynamic call center environment? We're looking for passionate individuals to join our team as Appointment Setters. Experience is helpful, but not required - we value your personality and drive above all!
First, A brief message from our owner: *********************************
Position Details:
Job Types: Full-time
Salary: $16.00 to $20.00 per hour (Base Salary of $16/hr plus bonuses)
Benefits:
401(k) matching
Health insurance
Paid time off
Comprehensive paid training
Company Outing
What We're Looking For:
No experience needed - we'll provide the training!
An enthusiastic personality with a go-getter attitude.
Detail oriented with proficiency in Excel
Why Join Us:
$14 her hour base + Bonuses
Comprehensive benefits package including 401(k) and health insurance.
A supportive team environment that values your growth and success.
Work Schedule:
8-hour shifts with flexible scheduling.
Work Location:
In-person
If you're ready to jump into a rewarding career, learn new skills, and work with warm leads, apply today to become a valued member of our call center team! Your enthusiasm and dedication are the keys to your success here.
Call Center Representative
Customer Care Representative Job In Saint Louis, MO
Call Center Representatives Exciting Opportunity Awaits! Ready to make a positive impact while earning a substantial income? Look no further! Bath Planet of St. Louis and More is on the hunt for dynamic individuals to join our team as Call Center Representatives.
Why Choose Us?
Rapid Growth: We're one of the fastest-growing companies in the industry.
Professional Reputation: We stand strong behind our products and workmanship.
Help Homeowners: Assist homeowners in improving their homes.
Responsibilities:
Deliver a scripted pitch tailored to homeowners' needs.
Handle questions and objections with finesse.
Obtain homeowner information (name, address, phone, email).
Schedule appointments over the phone and input details into the computer.
Keep detailed notes of conversations.
Follow up with potential homeowners who respond to advertisements.
Key Competencies:
Sales and marketing knowledge.
Relevant experience in telemarketing, sales, or promotions.
Product knowledge (don't worry, we provide training!).
Proficiency in relevant computer applications.
Excellent communication skills.
Ability to gather and manage information.
Persuasiveness and adaptability.
Initiative and tenacity.
High energy level and self-motivation.
Perks and Benefits:
Industry-best training.
Ongoing support.
Advancement opportunities.
Exciting working environment.
Incentive programs (win gift cards, lunches, and days off!).
Company Culture at Bath Planet of St. Louis and More:
Collaboration: We believe in working together to achieve common goals. Our team supports one another, shares ideas, and celebrates successes.
Professionalism: We maintain a high standard of professionalism in all interactions. Respect, integrity, and honesty are at the core of our culture.
Innovation: We encourage creativity and innovative thinking. Whether improving processes or finding new solutions, we value fresh perspectives.
Employee Development: We invest in our team's growth. Industry-best training, ongoing support, and advancement opportunities are available.
Fun Environment: We make work enjoyable! Incentive programs, contests, and team-building activities keep things exciting.
Employee Recognition and Celebrations:
Recognition Programs: Outstanding performance is acknowledged publicly through regular recognition programs. Whether it's hitting sales targets, providing exceptional customer service, or contributing innovative ideas, we celebrate these accomplishments.
Employee of the Month: Each month, we recognize an exceptional team member as the “Employee of the Month.” This recognition comes with perks like gift cards, a special parking spot, or additional time off.
Team Celebrations: When our team achieves significant milestones (such as meeting quarterly goals), we celebrate together. It could be a team lunch, a fun outing, or a themed event.
Anniversary Celebrations: We honor employees' work anniversaries. We appreciate their dedication and commitment.
Personalized Appreciation: Managers and colleagues express appreciation through personalized notes, emails, or shout-outs during team meetings
Experience:
Customer service
Telemarketing
Active listening
Sales
Call center
Our culture is all about positivity and support. If you join us, your achievements won't go unnoticed!
Ready to Join the Adventure?
Remember, we're not just a company; We're A FAMILY! Complete the online application if you're ready for a dynamic work environment.
If you need assistance with resume submission, please call Kristi at **************. Let's make home improvement fun!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Shift:
Call Center Sales Rep - $18 per Hour Plus Commission & Incentives
Customer Care Representative Job In Saint Ann, MO
Date posted: 03/24/2025 Requisition Number: 2025-49684 Business unit: Marketing Location: Saint Ann, Missouri Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SIB120 Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY
Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES
* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
* Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
* Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
* Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
* Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
* Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
* Acquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.
* Promote and communicate current marketing campaigns and promotions.
* Work with other departments, as necessary, to resolve customer issues.
* Perform other duties as required by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
* Ability to read, write, speak and understand English
* Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
* Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
* Demonstrated computer and consumer electronics skills
* Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
* Effective verbal and written communication skills
* Effective organizational skills
* Ability to prioritize and organize effectively
* Ability to show judgment and initiative and to accomplish job duties
* Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
* Ability to perform job at workstation for prolonged periods of time
* Ability to work variable hours; may include weekends, holidays, and split days off
Required Education
High school diploma or equivalent
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
Call center sales experience preferred - 2
WORKING CONDITIONS
Office environment
SIB120 2025-49684 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. Apply Now Email Job
Call Center Representative
Customer Care Representative Job In Saint Charles, MO
Senior Health Solutions is a state-licensed agency that specializes in the senior life and health insurance market. We pride ourselves on outstanding customer service and deliver quality service to our clients. As a Call Center Representative, employees will receive calls from prospective and current clients. You will be working with them by assisting in Medicare enrollment. The call center employee works with the client to verify eligibility and gathers the necessary information from the client to assist with the Medicare enrollment. This is not a remote position.
Responsibilities
Taking inbound calls, listening to client questions and fulfilling their needs. Guiding clients through the enrollment process with excellent communication skills.
Qualifications and Skills
Pleasant phone voice with good customer service skills
Good computer and keyboarding skills
Previous Call Center experience a plus (not required)
Outgoing and energetic attitude
Active Listening Skills giving full attention to what clients are saying, taking time to understand the points that are being made, and not interrupting at inappropriate times.
Ability to multitask
Excellent problem-solving skills
Benefits and Perks
Expected 1st Year Income 75k-100k, with Bonus and Commission
Renewals begin after 13 months, adding more potential income.
Health Insurance available after 60 days
401k with a partial company match
Monday through Friday, occasional Saturdays, NO SUNDAYS
All training paid
Surprise Incentives throughout the year
Service Center Representative - 72195
Customer Care Representative Job In Cottleville, MO
St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.
SCC is looking for a full-time Service Center Representative to join our Student Services Department.
POSITION SUMMARY:
The Service Center Representative is the first point of contact for incoming calls to St. Charles Community College. This position is responsible for answering the college's main phone number, providing accurate information, and directing calls to the appropriate departments. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle a high volume of calls efficiently and courteously.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Answer the college's main phone number promptly and professionally.
* Provide general information about the college, including admissions, programs, events, and services.
* Direct calls to the appropriate departments or individuals based on the caller's needs.
* Maintain an up-to-date directory of college departments, services, and staff.
* Handle inquiries and resolve issues when possible, escalating complex issues to the appropriate department.
* Keep accurate records of calls, including the nature of the inquiry and any actions taken.
* Assist with other administrative tasks, such as managing the reception area and supporting other departments.
* Maintain a high level of confidentiality regarding student and staff information.
* Continuously improve knowledge of college programs, policies, and procedures to provide accurate and helpful information.
MINIMUM EDUCATION and/or EXPERIENCE:
* High school diploma or equivalent required.
* Some college coursework preferred.
* Excellent verbal and written communication skills.
* Strong organizational skills and attention to detail.
* Ability to multitask and manage time effectively.
PREFERRED EXPERIENCE:
* Previous experience in a call center, customer service, or administrative role is desirable.
* Experience in an educational setting is a plus.
St. Charles Community College is an Equal Opportunity Employer.
Customer Service Representative
Customer Care Representative Job In Saint Louis, MO
Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community.
Responsibilities
Handle Inquiries: Respond to customer questions and provide detailed information about our products and services.
Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner.
Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions.
Provide Support: Assist customers with enrollment processes and
guide them through our energy solutions.
Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions.
Qualifications
Educational Background: High school diploma/GED required; a degree in a related field is preferred.
Experience: Previous experience in customer service or a related field is beneficial.
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues.
Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
Compensation
$60,000 - $120,000 (Annually)
About Clae Goldman Team
Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.