Customer Care Representative Jobs in Lake Elsinore, CA

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio. Position Overview: Serving as the initial point of contact for Extron partners and end users needing audio visual sales/technical support via phone, email, and web requests. Performs problem solving support through diagnostic techniques and/or pertinent questions to determine an appropriate solution based on the customer's needs to include Extron product recommendations. Qualified Candidates will have: 2+ years of experience in a helpdesk support environment. Professional, high energy, excellent communication skills (written and verbal). Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics. Ability to respond to customer inquiries through troubleshooting techniques in processes and technical product applications. Desire to build customer relationships. Technical, organizational, and logical aptitudes are preferred. Strong attention to detail, highly organized, and computer literate. Ability to work well in a fast-paced professional office environment. Salary Range: $22-23 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.

PADI, the global leader in Ocean Exploration, is searching for a full-time, experienced TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE II in our Rancho Santa Margarita CA offices. PADI offers its employees a unique culture centered around an active lifestyle, fun and hardworking colleagues, interesting work, competitive salary and outstanding benefits. We are an amazing company searching for amazing people to join our team! Hybrid work schedule in Rancho Santa Margarita CA. The Technical Customer Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints and comments, and actions taken. Additionally, Technical Customer Support Representative possesses a strong understanding of the organization's products and services and escalates more complex inquiries to a higher-level support team. The Technical Customer Support Rep works under moderate supervision and is gaining or has attained full proficiency in a specific area of discipline. What You Get To Do Technical Expertise: Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and submit a service request to Product & Technology. Follow up call appointment with the customer if the problem cannot be resolved. Negotiate follow up time with the customer and educate the customer if there are other options that can be utilized while we work with our Product & Technology team to address the request. Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible. Partner with Product Teams to complete User SQA testing feedback for product and project development. Promote Quality Customer Experience Provide customer support by asking questions and listening to customers in order to understand needs, requests or problems. Build customer loyalty by placing follow-up calls to internal and external customers after receiving acknowledgment of action taken by other departments to resolve request or issue Keep customers informed about progress through checking status of service requests in customer record system (Zendesk/Salesforce) Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments Respond to members'/consumers' inquiries concerning eLearning, eCard, online accounts and application status/service Promptly review and coordinate processing of all service requests for all membership levels. Participate in reviewing assigned tasks and apply training in needed areas as it relates to resolution to issues. Implement and maintain appropriate customer service levels by managing assigned workflow, membership/student accounts and handling general consumer issues. Provide prompt follow-up on customer service issues received by phone, email, written and other communication methods. Advise senior personnel or other departments and team members as an advocate for the membership on issues that pertain to Customer Relations when applicable. Assist with work overflow within the Customer Relations Department including processing, filing, image verification, and emails/tickets, etc. Provide daily reports on processes and pledge goals to department management as directed. Must maintain complete confidentiality with regard to information received or heard about former or present employees. What You Will Need To Be Successful: High school diploma or general education degree (GED). Fluency (write, read, speak) French, Spanish or Portuguese a plus. Minimum two to five years customer service and tech support experience Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie Ability to document issues clearly- reporting bugs, defining resolutions, etc. Ability to use internal and/or external tools to assist with troubleshooting devices compatible with our digital product line PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred) Knowledge of and sensitivity to multi-cultural issues relating to customer service. Type 75 words per minute. Excellent writing and verbal skills. Excellent organization skills; ability to prioritize work. Detail orientation. Professional attitude and telephone manner. Politically astute. Dedication to customer service and satisfaction. Multitask Listening Skills Phone Skills People Oriented Adaptability Ability to Work Under Pressure Computer Skills Patience Negotiation Positive Attitude Product Knowledge Customer Service Resolving Conflict Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about. We know who we are as a company but never let that hold us back from reinventing ourselves and keeping our mission modern and relevant. One thing that stays consistent is our mission to be “The Way the World Learns to Dive”. PADI has certified over 30 million divers during our history, an achievement no other scuba diving agency can claim. We are committed to our purpose to Seek Adventure-Save The Ocean. PADI strives to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives. The executive team believes in a work-life balance that enables employees to meet their personal and family needs with flexible hours and a robust benefits plan. If this job sounds interesting to you and you meet these requirements described above, we'd like to get to know you! To learn more about our company visit us at ************ Applicants must possess the permanent right to work in the United States. PADI/Seek Adventure Save the Ocean California Applicants please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's CCPA Notice please go to https://************/ccpa-notice

About Us: Vasco Assets is a firm specializing in luxury assets, based in Newport Beach, CA. We seek a motivated Customer Engagement & Luxury Asset Acquisition Specialist with a strong focus on evaluating and acquiring high-value items such as jewelry, watches, and other luxury assets from the public. This role involves working closely with the Senior Buyer, engaging directly with customers looking to sell their assets, and ensuring a seamless and trustworthy acquisition process. While digital outreach and brand engagement support lead generation, the primary focus is on building relationships, assessing value, and negotiating purchases. We are open to training on aspects of industry knowledge relating to luxury asset valuation to support your growth and success in this role. Key Responsibilities: Luxury Asset Acquisition: Evaluate, authenticate, and negotiate the purchase of jewelry, watches, Diamonds, Precious Metals and other high-value assets from customers. Customer Engagement: Build relationships with clients looking to sell their luxury assets and guide them through the acquisition process. Jewelry & Watch Evaluation: Assess quality, authenticity, and market value while staying updated on industry trends. Negotiation & Pricing: Educate customers on resale values, present competitive offers, and facilitate transactions. Account Management: Track client interactions, manage follow-ups, and maintain customer trust. Email & Digital Outreach: Engage with leads via email and online platforms to generate acquisition opportunities. Social Media & Content Support: Contribute to brand presence by coordinating product visuals and customer-oriented content. Qualifications: Must-Haves: Proven ability to engage customers through personalized communication and follow-up strategies. Strong interpersonal skills with a talent for building rapport and maintaining relationships with clients and partners. Experience in managing customer accounts and providing exceptional customer service. Familiarity with CRM systems to track customer interactions and manage leads. Excellent verbal and written communication skills. Proficiency in Microsoft Office and Google Suite. Bachelor's degree. Valid driver's license. Ability to commute to Newport Beach, CA. Nice-to-Haves: Familiarity with Watches, Coins, Diamonds, Precious Metals. GIA Gemologist Graduate certification. Strong organizational skills and ability to manage multiple tasks. Analytical skills to assess customer needs, preferences, and feedback to enhance acquisition strategies. Passion or Experience in the luxury industry Experience with online marketing, SEO, and content creation is a plus. Additional Skills: Leadership and initiative. Attention to detail and ability to meet deadlines. Compensation & Benefits: Hourly Pay: $22-$28 Medical, vacation, sick time, and holidays. Employee discounts and yearly bonuses. Schedule: Full-time: Monday to Friday On-site in Newport Beach, CA Join our team and play a pivotal role in driving the success of Vasco Assets!

: Protec Arisawa is the global leader in the design and manufacturing of FRP (Fiber Reinforced Plastic) Pressure Vessels for membrane filtration systems. With over 40 years of experience in filament winding, Protec Arisawa is known for high-quality pressure vessels with leading technology. We have three production sites located on three different continents, ensuring a global presence, and providing our customers with reliable solutions. Job Description: The Customer Care Coordinator will be responsible for ensuring customer satisfaction, providing customer support, and enhancing the overall customer experience. Your daily tasks will include answering customer inquiries, resolving issues or complaints, providing product information, and maintaining customer records. You will also play a crucial role in building and maintaining strong relationships with our customers. Duties & Responsibilities: Primarily responsible for the preparation, order entry, follow-up and updating backlog of Sales Orders. Responds to questions on product and component compatibility and pricing with the guidance of internal team as needed. Assists customers with identification of special component requirements based on system application and operating conditions with the guidance of internal team as needed. Reviews all customer orders for accuracy and completeness and releases orders to the Manufacturing Team. Expedites emergency orders for customers and communicates delivery schedule with customers and internal team. Assist with researching/clarifying any questions from customers/internal team pertaining to status of orders. Monitors the life cycle of each order to ensure on-time shipment and confers with cross functional departments. Assumes other duties and responsibilities as required or assigned. Qualifications: Experience in the manufacturing industry, preferably with a technical understanding of FRP Pressure Vessels and Membrane Filtration Systems Customer Satisfaction, Customer Support, and Customer Experience skills Strong phone/email etiquette skills with a strong focus on delivering positive customer experiences Strong problem-solving and conflict resolution abilities Excellent organizational and multitasking abilities Attention to detail and accuracy in performing tasks Ability to follow instructions, work independently and as part of a cross-functional environment both internally and externally Proficient in Microsoft Office 365, Email, One Drive, Teams, SharePoint, Business Central and relevant software tools Ability to provide administrative assistance as needed Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, sit, drive, talk, hear, use hands to finger, handle and feel, reach with hands and arms, and stoop. Work Environment: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors. The noise level in the work environment ranges from light to moderate.

Join Our Team as a Customer Support Specialist and Help Us Excel! Are you a tech-savvy professional who enjoys solving problems and helping others? We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction. Responsibilities Respond to customer inquiries and technical issues promptly Guide customers through troubleshooting steps and solutions Maintain and update customer support documentation Collaborate with cross-functional teams to improve products and services Participate in career development workshops and training Travel opportunities to assist clients across the US Identify patterns in customer feedback to suggest improvements Qualifications Strong understanding of technical concepts and troubleshooting Excellent verbal and written communication skills Proficiency with support software and CRM tools Ability to work independently and as part of a team High school diploma; degree in IT or related field is a plus Experience in customer support or technical assistance roles preferred Benefits Professional growth and advancement within the company Engaging team environment focused on success Participation in workshops and professional development programs Become an essential part of our customer support team. Apply now!

Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision. We create deep respect & intention by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. We are looking for an Customer Care Specialist to support our customer care team. Location: Irvine, California Employment Status: Full-time, Permanent Reporting To: Customer Engagement Manager Responsibilities of this position include, but are not limited to: Customer Concierge (Care): • You will be responsible for our EMEA skincare concierge service, supporting all aspects of customer service for our customers in this region. • Provide exceptional and high-level customer care and service that goes over and above to deliver an incredible brand experience • Dealing with all customer and product inquiries via phone, email, and live chat in a timely and professional manner • Providing an exceedingly high level of service to our VIP customers that constantly surprises and delights with a luxury high-touch approach • Providing a Virtual Skincare Consultation service, managing appointments, and general assisted selling duties • Provide weekly updates on customer issues, feedback and resolution. • Strong phone contact handling skills and active listening • Identify and assess customers' needs to achieve satisfaction Order Processing: • Reporting to the department lead, you will be responsible for supporting our global order management, ensuring accuracy that includes order processing, tracking, and facilitating delivery delays to support our customer care team • Liaising with the internal operations department and global logistics shipping partner to ensure timely delivery and facilitate shipping delays • eComm support, full cycle sales order processing, shipping and returns. • Maintain efficient order processing workflows • Anticipate, troubleshoot, and report order issues to the Customer Engagement Manager Education & Experience: • Bachelor's degree or equivalent. • Must have prior experience in a high touch customer service or operations role. • Experience in luxury, with an interest in skincare, wellness and beauty is a plus. Skills & Requirements: • Proven client support experience with strong communication skills. • Reliable and high-quality administrative support. • Computer proficiency, experience with (Excel, SAP, BigCommerce, FreshDesk, FreshChat and Meta) • Ability to multi-task, prioritize, and manage time effectively. • Organizational, critical thinking, & exceptional attention to detail skills. • Proven sales experience and ability to cross-sell with product knowledge • e-comm sales mindset to achieve productivity goals

RSG Security is a manufacturing company specializing in security and life safety products. The company designs, engineers, and produces high-quality security components, ensuring compliance with industry standards. Role Description This is a full-time on-site role for a Senior Customer Service Representative located in Signal Hill, CA. The Senior Customer Service Representative will be responsible for maintaining customer satisfaction, providing customer support, and ensuring a positive customer experience on a day-to-day basis. Qualifications Start-up experience is a plus Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent communication and interpersonal skills Ability to problem solve and handle challenging situations Experience in a customer service role Attention to detail and organizational skills Patience and empathy when dealing with customers Knowledge of CRM systems is a plus

Irvine, CA - US $120,000 - $150,000 USD + 401k + Bonus of 10% of Base WOW Recruitment is seeking a Head of Customer Experience to join Bromic Heating's dynamic North American team! This addition is seen as critical for their continued growth and success. You will play a crucial role in collaborating closely with Regional General Managers, Supply Chain, Marketing, Sales, and IT teams to define and execute processes, drive efficiency, and achieve key metrics. As well as engaging with third-party logistics providers, partners and customers to ensure seamless service delivery. Role and Responsibilities: Maintaining exceptional customer experience by optimising efficiency, promoting teamwork, and building strong professional relationships across the business. Ensuring high standards of safety and compliance. Define and optimize processes for call handling, technical support and design service teams. Ensure customer queries and product installations are handled promptly. Deliver call centre key metrics. Lead operational execution of lead management processes to support regional GM and sales teams. Ensure design services are aligned with customer requirements and sales specifications. Define and implement processes and systems to ensure consistency across regions. Work with IT to deploy tools and platforms that enhance operational efficiency and reporting. Drive organizational change to implement growth strategy in line with global process framework. Analyze performance metrics to identify improvement opportunities and implement solutions. Provide regular updates to senior management on operational performance, customer satisfaction, and supply chain alignment. Partner with global and regional teams to align operational goals with business objectives. Act as the point of contact for resolving escalations related to operations, customer support, or delivery issues. Demonstrating similar values to Bromic: People / Accountability / Integrity / Performance / Innovation / Customer Focus. About You: Minimum 5-8 years of experience in customer support, technical services, or operations in a global environment. Proven success in managing call centres, technical support, or design services teams. Experience in global supply chain coordination and demand/supply planning processes. Bachelor's degree in Engineering, Operations, Supply Chain, Business Administration, or a related field (Master's degree preferred). Builds a successful and capable team: identifies development needs of team members Proficiency in using ERP and supply chain planning tools. Takes Action: makes things happen, generates activity. Responds effectively to audience: adapts communication to suit audience, engaging. Resolves conflict with others: not afraid of challenges discussions, manages disagreements with tact and diplomacy. Interested? If you would like to be considered for the Head of Customer Experience position, please apply directly or email ***********************.au at WOW Recruitment for more information.

Irvine, CA - US $120,000 - $150,000 USD + 401k + Bonus of 10% of Base WOW Recruitment is seeking a Head of Customer Experience to join Bromic Heating's dynamic North American team! This addition is seen as critical for their continued growth and success and as such requires the applicant to have a strong understanding of the mechanical goods. You will play a crucial role in collaborating closely with Regional General Managers, Supply Chain, Marketing, Sales, and IT teams to define and execute processes, drive efficiency, and achieve key metrics. As well as engaging with third-party logistics providers, partners and customers to ensure seamless service delivery. Role and Responsibilities: Maintaining exceptional customer experience by optimizing efficiency, promoting teamwork, and building strong professional relationships across the business. Ensuring high standards of safety and compliance. Define and optimize processes for call handling, technical support and design service teams. Ensure customer queries and product installations are handled promptly. Deliver call centre key metrics. Lead operational execution of lead management processes to support regional GM and sales teams. Ensure design services are aligned with customer requirements and sales specifications. Define and implement processes and systems to ensure consistency across regions. Work with IT to deploy tools and platforms that enhance operational efficiency and reporting. Drive organizational change to implement growth strategy in line with global process framework. Analyze performance metrics to identify improvement opportunities and implement solutions. Provide regular updates to senior management on operational performance, customer satisfaction, and supply chain alignment. Partner with global and regional teams to align operational goals with business objectives. Act as the point of contact for resolving escalations related to operations, customer support, or delivery issues. Demonstrating similar values to Bromic: People / Accountability / Integrity / Performance / Innovation / Customer Focus. About You: Minimum 5-8 years of experience in customer support, technical services, or operations in a global environment. Proven success in managing call centres, technical support, or design services teams. Experience in global supply chain coordination and demand/supply planning processes. Bachelor's degree in Engineering, Operations, Supply Chain, Business Administration, or a related field (Master's degree preferred). Builds a successful and capable team: identifies development needs of team members Proficiency in using ERP and supply chain planning tools. Takes Action: makes things happen, generates activity. Responds effectively to audience: adapts communication to suit audience, engaging. Resolves conflict with others: not afraid of challenges discussions, manages disagreements with tact and diplomacy. Interested? If you would like to be considered for the Head of Customer Experience position, please apply directly or email ***********************.au at WOW Recruitment for more information.

Specialized Recruiting Group, Irvine is recruiting for a Customer Service Representative for a high-end distributor of architectural fixtures for commercial buildings. This is a permanent, evaluation hire opportunity with a starting base of $23.00 to $25.00/hour. Responsibilities: Handle inbound customer telephone and email inquires Process customer orders and returns Manage warranty and freight claims Resolve fulfillment issues General support for sales department Requirements: At least one year of related experience Intermediate user of Microsoft Office (e.g. Outlook and Excel) Effective communicator over the phone and via email Upbeat personality with ability to quickly build rapport Excellent problem-solving ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.

The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect. Position Summary: The Customer Service Representative plays a key role in delivering exceptional support to our customers. This includes answering inquiries about products and services, resolving discrepancies, processing orders, and ensuring a smooth and positive experience for both internal and external customers. The main focus of this position is to guarantee customer satisfaction, resolve issues effectively, and support seamless transactions. Essential Functions and Responsibilities: Provide timely and professional responses to customer inquiries via phone, email, and other communication channels. Assist customers with product information, pricing, availability, and order processing. Address customer complaints and concerns efficiently, ensuring quick resolutions while maintaining high satisfaction levels. Collaborate with sales, logistics, and production teams to ensure timely order fulfillment and delivery. Keep accurate records of customer interactions, transactions, and inquiries within the CRM system. Manage customer accounts, including processing returns, exchanges, and credits as needed. Offer product support and troubleshooting assistance as required. Identify and recommend process improvements to enhance customer service. Stay up to date on product updates, promotions, and company policies to provide accurate information to customers. Experience, Education, Certifications and Licensures: High school diploma or equivalent required. Previous experience in customer service or related fields, preferably within manufacturing or distribution. Strong communication skills (verbal and written), with a professional and courteous demeanor. Excellent problem-solving abilities, with a calm approach under pressure. Proficiency in CRM software and Microsoft Office Suite. Attention to detail with strong organizational skills. Ability to work both independently and in a team environment. Flexibility to adapt to a fast-paced and evolving work environment. Based on individual states' employment laws, the hourly rate for this position is $23.00 per hour. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.

$21/hr + benefits on W2 12+ month contract with likely extension/conversion Onsite in Brea, CA. The Brea, CA team is seeking a Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. Key Responsibilities: Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction. Answer phones in a timely and efficient manner in a high call volume support setting. Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI). Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed. Maintain a level of accuracy and efficiency both as a department and individually. Knowledgeable on our products and special projects as deemed vital by the manager. Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT. Position Requirements: Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge. Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving. Enjoys working with people. One to three years customer service experience required. High school graduate required. Associates degree preferred. Primary language English. Little to no travel required. Personal Trait Profile: Must be self-motivated with a positive outlook and focus on quality work. Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development. Exhibits a need to succeed by setting personal goals to outperform company metrics. Able to maintain a positive attitude and work constructively in a team environment. Able to handle multiple tasks and key deliverables while performing under time constraints. Excellent time management and organizational skill Interested? Apply today!

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in California. This role is essential in ensuring that customer inquiries are handled promptly and efficiently, maintaining a high level of customer satisfaction. Responsibilities Responding to customer inquiries through various communication channels, including phone and email. Assisting customers with their questions and concerns to provide satisfactory solutions. Maintaining and updating customer records accurately in the company's database. Collaborating with team members to ensure smooth operations and customer satisfaction. Adapting to different customer situations and providing appropriate solutions. Ensuring all interactions comply with company standards and policies. Providing feedback to help improve overall customer service processes. Qualifications High School diploma or equivalent required. Experience in a customer service role is preferred. Strong communication and interpersonal skills. Proficiency in basic computer applications, including Microsoft Office Suite. Ability to handle a high volume of customer interactions with patience and professionalism. Required Work Hours The position requires working full-time hours, Monday through Friday. Benefits The company offers competitive pay and a supportive work environment. Additional benefits may include healthcare options, paid time off, and opportunities for professional development. Additional Details Salary Range: $20 - $23 per hour ``` All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Our partner is a well-known tire manufacturer that produces a wide range of tires for various types of vehicles, including passenger cars, trucks, SUVs, and high-performance vehicles. They are known for its commitment to quality and innovation, offering products that are designed for performance, durability, and safety. They have a global presence and are widely recognized in the automotive industry. The Customer Service Representative plays a pivotal role in maintaining positive dealer relationships and ensuring efficient order fulfillment. As a key contact point for our clients, this position is responsible for addressing inquiries, resolving issues, and contributing to overall customer satisfaction. Exceptional communication skills, attention to detail, and an understanding of our B2B clients' unique needs are crucial for delivering top-tier service and supporting the growth of our business. Pay: $22/hr Status: Temp to Hire Schedule: Hours must be flexible (start at 6:00am or 7:00am) Location: Costa Mesa, CA (onsite) Essential Duties and Responsibilities: Order Entry Receive and process telephone, email, and fax orders. Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders. Handle container and consignment orders. Handle freight claims Monitor and process back orders. Process inventory returns. Provide order status information to dealers and Toyo Sales personnel. Track and trace shipments. Keep dealers informed about container order status, special promotions, discontinued inventory, and sales program deadlines. Process billing corrections. Sales Support Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority. Manage pricing code entry and maintenance for all assigned dealers. Maintain regular communication with Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving. General Administrative Make inventory production recommendations and handle warehouse transfer requests. Process Federal Excise Tax, city, county, and state commission credits, and other credit memos. Maintain dealer order files and current pricing files. Respond to dealer and Toyo management inquiries, providing additional information and sales history reports as required. Other duties as assigned Qualifications: To perform this job successfully, an individual must meet the following qualifications: -Ability to work independently and as a team player. Exceptional organizational skills. -Effective time-management skills with the ability to prioritize work. -Strong written, oral, and presentation skills. -Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word). -Willingness to work overtime as required for business needs. -Adherence to Company policies and safety guidelines. Education and Experience: High school diploma or equivalent. Minimum of three (3) years of experience in customer service order processing. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Effective presentation skills for one-on-one and small group situations. Mathematical Skills: Proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Capable of addressing problems involving several concrete variables in standardized situations. Physical Demands: While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, and talk or hear. Occasionally required to stand, walk, or reach with hands and arms. Must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: Moderate noise level in the work environment. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Required Skills and Experience - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability to type at least 36 WPM - Adaptable and eager to learn, willing to work in a fast paced center - Excellent communication and reliable - Bilingual in Spanish Job Description Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. PRINCIPAL RESPONSIBILITIES: The CSR will act as a liaison, provide product/services information, answer questions, and resolve any issues that our customer accounts might face with accuracy and efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Maintaining a positive, empathetic, and professional attitude toward customers Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. QUALIFICATIONS: High school diploma or general education degree (GED) High school math or better is required for addition, subtraction, multiplication and division One to three years related experience and/or training. Typing and basic computer skills necessary. Must be able to prioritize daily tasks and perform in consistent and reliable manner. Must be able to read and comprehend written materials. Must have good verbal and written communication skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Responsibilities: Develop new business opportunities, focusing on major U.S. retailers such as Costco and other large local chain stores. Engage in sales activities in the U.S. including client visits and business trips. Plan, participate in, and manage trade shows, exhibitions, and other promotional events. Build and maintain strong relationships with clients to understand their needs and provide effective solutions. Conduct market research to identify new opportunities and trends in the food industry. Prepare and deliver sales reports, forecasts, and presentations to management. Performing other related duties as necessary or assigned. Requirements: Minimum of 1 year of sales experience (industry experience not required) Bilingual in English and Japanese (Both languages must be business level or higher.) Strong communication and interpersonal skills. Ability to travel domestically and internationally as needed. Self-motivated, goal-oriented, and capable of working independently or as part of a team. Experience with planning and organizing events is a plus. Familiarity with the food industry is advantageous but not mandatory. Entry level welcome as long as willing to learn. Work Style: On site (will be Hybrid after training period.)

Job Title: Customs Brokerage Representative Are you an experienced Customs Entry Rep looking for a new opportunity to advance your career? A leading customs brokerage firm is seeking a FTZ Specialist to join our team in Boise, ID or Lakewood, CA. Key Responsibilities: Prepare and submit accurate and timely customs entries for air, ocean, and truck shipments. Ensure compliance with CBP regulations and other government agencies. Classify goods using the Harmonized Tariff Schedule (HTS) and assess applicable duties and taxes. Communicate with importers, carriers, and government agencies to resolve entry-related issues. Review and process ISF filings, post-entry adjustments, and customs documentation. Work closely with clients to provide guidance on import regulations and compliance matters. Maintain up-to-date knowledge of Foreign Trade Zones (FTZ) and assist with FTZ-related entries. Identify process improvements to enhance efficiency and accuracy in customs clearance. Qualifications: 5+ years of customs brokerage experience in a high-volume environment. Customs Entry Writing expertise, including HTS classification and entry processing. Foreign Trade Zone (FTZ) knowledge is strongly preferred. Strong understanding of CBP regulations, PGA requirements, and compliance best practices. Experience working with ABI software and electronic filing systems. Detail-oriented with excellent problem-solving and communication skills. Ability to work onsite in Boise, ID or Lakewood, CA (remote work is not available).

Specialized Recruiting Group, Irvine is seeking Customer Service Representatives for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. These are long-term, full-time, contract opportunities based in the Irvine, CA area. Starting compensation is $20.00 to $22.00/hour. Responsibilities General customer service support for end users and the company sales team Processing inbound calls from internal and external customers Researching information requests Scheduling delivery and service appointments Data entry Requirements Previous customer service experience preferable (e.g. food service, retail, call center) Excellent English communication skills (spoken and written) College degree a benefit but not mandatory Self-motivated, able to maintain focus without close supervision Professional, positive and friendly personality Intermediate Word, Excel and Outlook ability At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.