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Crew Trainer skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical crew trainer skills. We ranked the top skills for crew trainers based on the percentage of resumes they appeared on. For example, 15.0% of crew trainer resumes contained drive-thru as a skill. Continue reading to find out what skills a crew trainer needs to be successful in the workplace.

15 crew trainer skills for your resume and career

1. Drive-Thru

Here's how crew trainers use drive-thru:

Drink Maker, Cashier, Crew Trainer, and Drive-Thru Worker.
Job Duties: Cashier, Hostess, Drive-Thru & Customer Service

2. Role Model

A role model is a person with desirable qualities who inspires other people to emulate their example.

Here's how crew trainers use role model:

Demonstrated superb leadership skills by role modeling ways to implement fantastic customer service.
Skilled role models to Crew, Delivering exceptional QSC, and warm and friendly service to every customer, every time.

3. Safety Standards

Here's how crew trainers use safety standards:

Maintained optimal sanitation and safety standards for the work environment.
Prepared food for distribution following critical food safety standards.

4. Customer Orders

Here's how crew trainers use customer orders:

Processed customer orders timely, and effectively to ensure quality and friendly service.
Recorded and prepared customer orders quickly and accurately.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how crew trainers use customer service:

Demonstrated time-management skills in the organization by working in a fast-paced and high pressure environment while maintaining quality customer service.
Supported management by training new crew members, restocking merchandise and maintaining excellent customer service standards.

6. Customer Complaints

Here's how crew trainers use customer complaints:

Trained crew in safety regulations, cautioned food cross-contamination policies, handled customer complaints
Monitor customer complaints and feedback to implement improvements within the organization.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how crew trainers use pos:

Provide genuine customer service to all guests, daily use of computerized POS terminal, adhered to training guidelines of company.
Operated POS system, tracked and filled orders, collected payments through cash register, checked orders for accuracy.

Select Skills To Add To Your Resume

Drive-Thru

Role Model

Safety Standards

Customer Orders

Customer Service

Customer Complaints

8. Customer Satisfaction

Here's how crew trainers use customer satisfaction:

Handled customer concerns with sensitivity and patience; followed up on situations to ensure repeat business and customer satisfaction.
Provided personalized customer service in a high-pressure environment that required significant multitasking while ensuring all products met customer satisfaction.

9. Leadership

Here's how crew trainers use leadership:

Provided total operational oversight, customer service, and business management through proven leadership and management experience.
Initiated leadership in training franchise employees on McDonald's Corporate Guest Service/Operational Standards.

10. Food Preparation

Here's how crew trainers use food preparation:

Trained new employees in kitchen as well as food preparation/sanitation/food quality management.
Ensured quality in food preparation and arrangement and accuracy.

11. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how crew trainers use drink orders:

Packaged items into bags or trays and placed drink orders while quickly and efficiently processed payments and made accurate change.
Take food and drink orders and receive payment from customers*Clean, stock and restock workstations and display cases.

12. Computer System

Here's how crew trainers use computer system:

Operated computer system used to obtain customers purchase.
Mastered point-of-service computer system and multiple updates.

13. Front Line

Here's how crew trainers use front line:

Train crew of all daily duties, Take food orders front line, Balance cashier drawer daily, Check and stock inventory
Worked front line taking orders and cashier, worked back line as cook, prep cook, and filling orders.

14. Service Issues

Here's how crew trainers use service issues:

Assisted customers as needed with any sort of service issue/compliment
Trained new team members and took necessary steps to meet customer needs and effectively resolve food or service issues.

15. Cash Drawers

Here's how crew trainers use cash drawers:

Maintain accountability of cash drawers and restaurant safe
Trained all new employees on working the cash register.-Cleaned and stocked the dining area.-Counted cash drawers at the end of shift.

12 Crew Trainer Resume Examples

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Wayne Ramos Crew Trainer Contact Information Jacksonville, FL (950) 555-7400 wramos@example.com Skills • Dishes • Clean Vehicle • Fluid Levels • Accurate Food Orders • Transport Vehicles • Windshield Fluid • Local Automobile Deliveries • Food Preparation • Vehicle Exterior • Vehicle Damage Employment History Crew Trainer 2020 - Present McDonald's Jacksonville, FL • Trained new workers to run the cash register. • Motivated crew members to do their very best. • Conducted Station Observation Checklists to make sure that crew were performing McDonalds procedures correctly. • Train new crew members on counter or drive thru. • Read food order requests or receive verbal instruction regarding preparation of food products. • Clean general dining area Crew Trainer Food Prep Food Safety Food Waste Training new crew members Run Shift Crew Trainer 2018 - 2020 McDonald's Jacksonville, FL • Greeted customers inside or in the drive-thru, take orders, handled payment and thanked customers. • Cashier, stocking, customer service, and drive-thru preparation • Maintain a clean work area , Make sure our customers leave with a unforgettable experience, train crew members at different stations • Worked as the universal employee in the kitchen, as a cashier and in drive-thru. Car Washer 2017 - 2018 Enterprise Rent-A-Car Las Vegas, NV • Deal with customer service problems . • Clean vehicle exterior by hand, brush or by using pressure washer. Education High School Diploma 2017 - 2017


Emma Ortiz Crew Trainer Contact Info Philadelphia, PA (870) 555-5702 eortiz@example.com Skills Seat BeltsSeasonal PositionCustomer OrdersFood ProductsPOSDishesGreeting CustomersSafety ProtocolsCrew MembersTarget Goals Employment History Crew Trainer 2020 - Present McDonald's Philadelphia, PA • Greeted customers entering the establishment and maintained communication throughout the ordering process. • Receive payment by cash, check, credit card Greet Customers Resolve customer complaints/ Answer customer complaints Provide customer service • Cashier, Customer Service, drive-thru, cleaning, grill, fryer, and provide food and food services. • Greet customers and make them feel welcomed. Crew Member 2018 - 2020 McDonald's Philadelphia, PA • Cooked and assembled food products. • Cooked and Dressed food also meet and greet customers. • Cooked , cleaned , customer service , stocking • Crew Training, Customer service interactions, Maintenance, Organizing products and handling packages Ride Operator 2017 - 2018 Six Flags Santa Clarita, CA • Operated and managed mechanical riding devises and Recognized by supervisors: excellence in customer service • Assure that all aspects of the ride cycle comply with normal safety procedures. • Help and any guest such as children, adults, on the loading docks to the ride area. • Answer any questions guests had with a positive attitude Education High School Diploma 2017 - 2017


Brian Flores Crew Trainer New York, NY bflores@example.com (720) 555-3112 Experience Crew Trainer 2020 - Present Dunkin' Donuts Northeast Distribution CenterNew York, NY • Prepare and package food products. • Prepare food to complete orders Cash register Money handling Food preparation • Trained new team members on guest satisfaction, menu knowledge, safety procedures and food handling procedures. Cook, Cashier, And Waitress 2018 - 2020 Chick-fil-APhiladelphia, PA • Pioneer Resort and Gambling Hall meeting and greeting guests. • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. • Greet customers , Always friendly fast and efficient . Car Hop 2017 - 2018 Darden RestaurantsPhiladelphia, PA • Recognized for ability to maintain composure and positive attitude during fast-paced and regularly stressful work environment. • Handled large amounts of cash, working with food, great customer service. Skills Restock Workstations Target Goals Customer Service Accurate Food Orders Company Policies Specific Food Items Crew Worker Food Service Clean Kitchen Large Parties Education High School Diploma 2017 - 2017


Aaron Lopez Crew Trainer Employment History Crew Trainer 2014 - Present McDonald'sMilwaukee, WI • Worked drive-thru and in a fast paced environment. • Trained new crew members on all store aspects. • Trained all employees on new company policies, and entered policies into the company's database. • Cashier, trained all new employees in drive-thru, POS system and prep, customer service, cleaning and stocking Cinder Crew Worker 2013 - 2014 Little Caesar EnterprisesChicago, IL • Ensured quality food preparation and customer satisfaction. • Serve customers, prepare highly quality products, clean organize work station. • Provided guests with hot and fresh food -Provided excellent customer service -Ensured guests with a clean eating environment • Cleaned work area and food preparation equipment. • Trained new crew members in the proper policies and procedures that were specified in the handbook. • Served food and berverages and provided excellent customer service for an enjoyable dinning experience. Car Washer 2012 - 2013 SELECT CAR RENTALChicago, IL • Offered exceptional customer service to differentiate and promote the company brand. • Verify that appropriate stickers such as number plates are attached to the vehicle and are not damaged or chipped. • Wash and properly fuel package vehicles * Check and maintain proper fluid levels • Worked in all weather conditions: extreme heat, cold, dry or wet environment. Education High School Diploma 2012 - 2012 Contact Information Milwaukee, WI (330) 555-3960 alopez@example.com Skills Greeting Customers Dishes Drive-Thru Fluid Levels Company Safety Policies Food Preparation Safe Environment Accurate Food Orders Wash Windows Competent Demeanor


Patricia Reed Crew Trainer Chicago, IL (810) 555-2664 preed@example.com Skills Crew Members Menu Items Company Policies Mcdonalds Daily Activities Sports Activities Deep-Fat Fryers Food Service Heavy Equipment Hand Tools Employment History Crew Trainer 2020 - Present McDonald'sChicago, IL • Cashier * Runner * Dishwasher * Interacted and served customers * Provided great customer service • Served as a food service cashier for a major fast-food restaurant chain. • Employed as a cashier and food service worker. • Analyzed customer complaints and feedback. Fast Food Server 2019 - 2020 Dunkin' Donuts Northeast Distribution CenterOakbrook Terrace, IL • Worked at cash register and taking customer orders. • Greet customers, prepare food, take orders Camp Counselor 2017 - 2018 Arlington Heights FordOakbrook Terrace, IL • Worked in conjunction with fellow staff members to provide outdoor camping experience for children with various disabilities. • Assisted the Senior Counselors with the personal care and safety of the children kindergarten grade. • Planned and oversaw all camper activities and outings Attended training and maintained CPR and First Aid certification • Organized and coordinated recreational activities on the Chesapeake Bay for inner city youth of Alexandria, Maryland and Washington, D.C. • Assist camp counselors in the children's daily activities Monitor and provide a safe clean work environment for the children • Organize Youth Activities such as Arts and Crafts, Fishing, Tennis, Golf, Sports and other recreational activities. Education Master's Degree Liberal Arts 2018 - 2019 DeVry UniversityOakbrook Terrace, IL Bachelor's Degree Business 2014 - 2017 DeVry UniversityOakbrook Terrace, IL


Alice Kelley Crew Trainer Memphis, TN (640) 555-9339 akelley@example.com Experience: Crew Trainer McDonald's Memphis, TN 2015 - Present • trained all new employees) Promoted to Swing Manager, (supervised crew members) • Painted Post, N YTook necessary steps to meet customer needs and effectively resolve food or service issues. Fast Food Server Burger King Memphis, TN 2014 - 2015 • Provide customer service by assisting with any questions or concerns guest may have. • Cleaned food preparation and customer dining area several times during a regular work shift. • Filtered Friers, Cooked, Assembled Sandwiches, Food Preparation, Put AwayTruck Deliveries • Measured ingredients required for specific food items that were being prepared. Crew Member Burger King Memphis, TN 2006 - 2014 • Collected cash Maintained a clean and organized environment Increased customer service satisfaction Managed quality communication Prepared lunch and breakfast • Cleaned food preparation and customer dining area several times during a regular work shift. • Cook, cashier, dining room cleaning, and providing great customer service in the process. • Greeted customers, handled money, practiced good customer service. Skills • Burger • Special Requests • Food Trays • New People • Positive Attitude • Dishes • Food Service • Greeting Customers • Hard-Working • Customer Service Education: High School Diploma 2006 - 2006


Christopher Ross Crew Trainer Jacksonville, FL (700) 555-4826 cross@example.com Experience: 2018 - Present Crew Trainer / Burger King / Jacksonville, FL • Worked front line and drive-thru as well as trained any new team member. • Handled credits and currency quickly and accurately Followed procedures for safe food preparations, assembly, and presentation. • Maintain sanitary procedures per Burger King and health department policies. • Swing Manager- Oversee basic restaurant operations when the store manager is not present. 2017 - 2018 Cinder Crew Worker / McDonald's / Memphis, TN • Cashier Drive-Thru Fry cooker Food bagger • Have a positive attitude, always greet the customers with a smile. 2016 - 2017 Bagger/Stocker / Walmart / Houston, TX • Replenished merchandise on store shelves Built and maintained stand-alone and end-cap displays • Worked: 40 CUSTOMER SERVICE/CASHIER/BAGGER: Answer customers' questions about merchandise and advice customers on merchandise selection. • cashier, ship to store clerk, customer service, processing and preparing orders. • Assist customers with heavy items and stock shelves. • Replenished store shelves with supplies. Skills: Dishwasher, Drive-Thru, Front Counter, Restock Workstations, Restaurant Operations, Crew Members, Kitchen Equipment, Store Shelves, Crew Worker, Walmart Education: 2016 - 2016 High School Diploma /


Diane Willis Crew Trainer Norfolk, VA \| (340) 555-2296 \| dwillis@example.com Work Experience Crew Trainer, Hardee's Restaurants - Norfolk, VA 2018 - Present Trained new recruited backline, frontline, and drive thru crew members 2. Cook, Cashier, And Waitress, Hardee's Restaurants - Norfolk, VA 2015 - 2018 Served as shift manager on my shift Scheduled employees to insure proper coverage for the shift Counted registers and made bank deposits Prepared and used specialized kitchen equipment for use. Assisted customers needs; operated cash registers. Car Hop, Darden Restaurants - Jacksonville, FL 2009 - 2015 Presented menu items while continuously up-selling to increase restaurant revenues and profits. Greet customers warmly and ascertain problem or reason for calling. Delivered orders, multitasking, handled money, and customer service. Deliver customer orders with friendly service. maintain a neat and sanitary table for the guest to eat comfortably -keep positive attitude Skills Accurate Food Orders, Crew Members, Restaurant Operations, Kitchen Equipment, Positive Attitude, Cooking Surfaces, Customer Service, Drive-Thru, Stock Shelves, Guest Checks Education High School Diploma 2009 - 2009


Heather Richardson Crew Trainer New York, NY (230) 555-2723 hrichardson@example.com Experience Crew Trainer, Panera Bread, New York, NY 2017 - Present • Cashier, drive-thru and grill l. Greeting customers and taking orders • Monitored dining and drive-thru reservations. • Work front counter, back drive through window and front present window. • Trained new employees on both front end operations and food preparations area(s) • Key team member in food preparation before, during, and after catering event. Crew Trainer, McDonald's, New York, NY 2016 - 2017 • Trained front line, grill area, drive-thru, and maintenance crews on appropriate procedures in order to complete daily task. • Maintain superb customer service and keep the drive-thru running smoothly and efficiently. • Maintain adequate time targets for drive-thru and lobby. Bus Boy, IHOP, New York, NY 2015 - 2016 • Wipe down tables Wash dishes, mop/sweep floors Empty trash bins • Provided cooking, maintenance, assistance and handling of the food grill station.Facilitate inventory and operate dishwasher • clean tables off an sweep an mop floors • Clean restaurant dining area Customer Service Skills • Food Preparation • Dishwasher • Table Settings • Drive-Thru • Customer Service • Extra Help • Kitchen Equipment • POS • Different Orders • Dishes Education 2015 - 2015 High School Diploma


Joyce Porter Crew Trainer Baltimore, MD \| (360) 555-5286 \| jporter@example.com Employment History: McDonald's - Baltimore, MD 2017 - Present Crew Trainer • Grill Member Chipotle Severna Park, Md. • Train new crew members in their designated areas upon being hired. • Prepped food- Cooked Burger's and Chicken product as well as breakfast product- Maintained General cleanliness of kitchen area, and grill • Worked front counter and kitchen. McDonald's - New York, NY 2016 - 2017 Crew Member • Clean food preparation areas, cooking surfaces, and utensils. Lowe's - Houston, TX 2015 - 2016 Bagger/Stocker • Received and organized merchandise, store shelves, inventory control, checked prices, and labels. • Attended to customers on the sales floor to ensure their satisfaction. • Rotated Stock on store shelves. Skills: Line Cooks, Crew Worker, Store Shelves, Target Goals, Front End, Stock Shelves, Communication, Crew Members, Dishes, Accurate Food Orders Education: High School Diploma 2015 - 2015


Terry Perkins Crew Trainer phone(820) 555-3662 addressMontgomery, AL emailtperkins@example.com Experience 2020 - Present Crew Trainer McDonald's · Montgomery, AL • Trained new crew members Took orders, assembled orders and handled minor customer complaints 2018 - 2020 Fast Food Server Hardee's Restaurants · Montgomery, AL • Functioned as a cashier, food preparation clerk, janitor, and stock clerk. • Assisted management with staff training on company standards and protocols. • Follow recipes and procedures using information about daily menus to help coordinate cooking times. 2017 - 2018 Car Washer ADESA · Fairburn, GA • Washed and detail cars Parked and staged car before auction Customer service • Provided positive customer service, including greeting customers, assisted with luggage and personal belongings as applicable. • Clean vehicle exterior by hand, brush or by using pressure washer. Skills • Menu Items • Chipotle • Drive-Thru • Customer Service • Hard-Working • New Workers • Food Service • Fluid Levels • Beverage Orders • Role Model Education 2017 - 2017 High School Diploma


Michael Harrison Crew Trainer phone:(840) 555-3428 email:mharrison@example.com address:New York, NY Employment History Crew Trainer 2020 - Present Little Caesar Enterprises · New York, NY • Measured ingredients required for specific food items being prepared. • Greet customers and prepare pizzas, sauce, wing and bread sticks. • Worked in all aspects of Burger King food service including fry cook, cashier, stocking, cleaning and customer service • Educated customers about Chipotle's organizational mission and the impacts of the sources and quality of food. Mcdonalds Crew Member 2019 - 2020 McDonald's · Baltimore, MD • Assist Managers Trained Crew members Help customers • Commanded the respect of my coworkers and had great communication with all levels off management. • Input customers' orders into POS System for front counter and drive thru. Mcdonalds Crew Member 2018 - 2019 Burger King · New York, NY • Prepared menu items, handles cash transactions, maintain kitchen and dining area and provided customer service. • Provided full-time food service to customers. • Cook Food/Make Food * Clean Dishes * Clean up store • Clean food preparation areas, cooking surfaces, and utensils Clean, stock, and restock workstations and display cases. Skills Crew Worker Greeting Customers New Things Drive-Thru Positive Attitude Stock Items Front Counter Target Goals Customer Orders Ice Cream Education High School Diploma 2018 - 2018

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List of crew trainer skills to add to your resume

The most important skills for a crew trainer resume and required skills for a crew trainer to have include:

Drive-Thru
Role Model
Safety Standards
Customer Orders
Customer Service
Customer Complaints
POS
Customer Satisfaction
Leadership
Food Preparation
Drink Orders
Computer System

Front Line
Service Issues
Cash Drawers
Fryers
Deep-Fat Fryers
Deep Fat Fryers
Cooking Surfaces
Display Cases
Inventory Control
Quality Customer Service
Food Products
Food Safety Procedures

Locomotives
Front Counter
Restock Workstations
Large-Volume Cooking Equipment
Cash Registers
Credit Card Transactions
Food Order Slips
Package Batches
Mcdonalds
Drive-Through Window

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Updated January 8, 2025

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