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Courier skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical courier skills. We ranked the top skills for couriers based on the percentage of resumes they appeared on. For example, 16.0% of courier resumes contained delivery service as a skill. Continue reading to find out what skills a courier needs to be successful in the workplace.

15 courier skills for your resume and career

1. Delivery Service

Delivery service is a paid service in which a person or organization engages in the transportation of products, commercial delivery of letters, products in a sales or return order, packages, or other containers from an origin location to a predefined destination.

Here's how couriers use delivery service:

Assisted pharmacists in providing professional prescription delivery services to the patients and staff of various medical facilities and rehabilitation centers.
Ensured exceptional customer service was provided during each customer interaction by providing efficient and professional delivery service.

2. Safety Policies

Safety policies are the rules and codes of conduct developed by an organization to ensure workplace safety.

Here's how couriers use safety policies:

Complied with all operational, security, and safety policies/procedures, while meeting critical service objectives to support organizational brand.
Comply with all operational, security, safety policies and procedures, Provide service commitments and maximum customer satisfaction.

3. Rehabilitation

Here's how couriers use rehabilitation:

Deliver promptly and accurately to senior assisted living & rehabilitation centers in accordance with Pharmacy requirements and guidelines.
Pick up of medications from warehouse pharmacy and delivered to nursing homes, rehabilitation facilities and hospitals.

4. Traffic Laws

Traffic laws are laws that contain a wide range of legal regulations that govern traffic and regulate vehicles. Laws are passed to keep the roads safe and regulate the flow of traffic in good time. Traffic laws include, but are not limited to, speed limit laws, impaired driving laws, insurance laws, and parking laws.

Here's how couriers use traffic laws:

Followed established safety procedures and traffic laws.
Obey traffic laws, and follow established traffic and transportation procedures, while having and maintaining a clean driving record.

5. Demonstrates Proficiency

Demonstrates Proficiency is a phrase often used in performance reviews to show an individual understands and can perform various responsibilities of a particular job. This often indicates that the individual can also perform these responsibilities without assistance or guidelines, which may mean the person can be taken off a probationary period, assigned for additional duties, or train other employees.

Here's how couriers use demonstrates proficiency:

Scan packages according to prescribed procedures; demonstrates proficiency in features of service and equipment.
Scanned packages according to prescribed procedures; demonstrates proficiency in features of service and equipment.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how couriers use customer service:

Provided exemplary customer service when dealing with customers by ensuring that each delivery satisfied the expectation of both customer and employer.
Provide exceptional customer service for emergent pickups/deliveries, expediting exception packages with the same efficiency as regular orders.

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7. FedEx

Here's how couriers use fedex:

Promoted sales, service and reliability of company to customers of competition to generate additional business for FedEx.
Utilize effective communication skills to ensure packages are received in accordance with customer requirements and FedEx guidelines.

Select Skills To Add To Your Resume

Delivery Service

Safety Policies

Rehabilitation

Traffic Laws

Demonstrates Proficiency

Customer Service

8. Alertness

Here's how couriers use alertness:

Maintained alertness to be available at any moment's notice.

9. CDL

Here's how couriers use cdl:

Maintained company CDL vehicle safely and efficiently.
Position requires CPR and First Aid (EMT not included), CDL license and safe driving record.

10. Routine Maintenance

Here's how couriers use routine maintenance:

Perform routine maintenance on delivery vehicles, reporting any mechanical problems encountered with vehicles.
Loaded/unloaded trailers, performed routine maintenance, and completed mandatory paperwork.

11. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how couriers use gps:

Used traffic alerts and different routing mechanisms (GPS, Radio) to ensure packages were delivered with punctuality and care.
Utilized GPS and communicated with base station using cell phone, pager, and radio during transport.

12. Hazardous Materials

Any substance or good that is harmful to human health as well as the environment are called hazardous materials. Such materials must be handled carefully to avoid any mishaps. Harmful gases. chemicals, strong medicines or drugs, radioactive elements required for radiation purposes, a human blood sample that carries germs, all of these are considered hazardous materials.

Here's how couriers use hazardous materials:

Expedited domestic and international large volume freight shipments; performed quality controls inspection on all hazardous materials freight shipment.
Collected bio-hazardous materials and specimens from each facility, and ensured they were properly packaged before loading.

13. Lab Specimens

Here's how couriers use lab specimens:

Deliver medical supplies, interoffice mail, sterilized surgery items, bio-hazard materials and lab specimens
Transport x-rays, lab specimens and charts References available immediately upon request

14. DHL

Here's how couriers use dhl:

Transported all packages, letters and documents to the Denver International Airport Air Cargo Facility from the main DHL hub.
Drive small box truck in order to transport small packages to and from specified destinations for DHL.

15. Delivery Vehicle

A delivery vehicle is a means of transport used to deliver all kinds of products. Semi-trailers on land are equipped with a variety of trailers, including box trailers, flatbeds, and other modified trailers, whereas railroad trains have similar specialized cars. Merchant ships on the sea come in a variety of shapes and sizes. Cargo is delivered by freight planes.

Here's how couriers use delivery vehicle:

Coordinated with mechanic and drivers to schedule timely notifications of vehicle maintenance of Federal Express delivery vehicles.
Loaded products/materials for delivery into delivery vehicle in a safe and orderly fashion.

12 Courier Resume Examples

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Cynthia Bryant Courier Contact Information Indianapolis, IN (440) 555-6398 cbryant@example.com Skills • Delivery Area • Communication • Specimen Collection • Company Vehicle • Package Delivery • Job Sites • Customer Complaints • Customer Orders • Basic Customer Service • Financial Institutions Employment History Courier 2016 - Present FedEx Indianapolis, IN • Provided an efficient pick up and delivery service that maximized customer satisfaction. • Provide efficient pick-up and delivery service Maximized customer satisfaction Compiled with all security operational procedures Meet service commitments • Clean and maintain company vehicle. Bank Courier 2013 - 2016 FedEx Indianapolis, IN • Pick up and delivering packages on time in adve rse weather conditions daily for 20 years. • Provide efficient delivery service to commercial and residential locations while adhering to a specific time schedule. • Provided an efficient pick-up and delivery service while complying with all operational, security and safety policies, procedures and processes. • Operate company vehicle safely and efficiently while complying with all corporate and governmental procedures. • Operate company vehicles to conduct regularly scheduled trips along assigned route. Customer Service And Driver 2009 - 2013 Pizza Hut San Antonio, TX • Provided exceptional customer service and received many compliments when doing so. • Cooked pizzas and other items, Server, took phone orders. • Provide professional customer service and create welcoming environment for all guest who we serviced. • Delivered pizzas in timely manner Ensured excellent customer service; operated cash register Took delivery orders; confirmed with customers • Detailed understanding of food preparation processes. Education High School Diploma 2009 - 2009


Jesse Mcdonald Courier Contact Info Saint Louis, MO (740) 555-3938 jmcdonald@example.com Skills Additional BusinessMedical RecordsCustomer S LocationBasic Customer ServiceHospital LabCustomer DepositsCommunicationDemonstrates ProficiencyLab EquipmentConfidential Information Employment History Courier 2020 - Present GardaWorld Saint Louis, MO • Mail delivery driver, Mail Delivery Service. • Present customers with ticket information and answer basic customer service questions. • Provided quick same day coordinated delivery service to customers. • Provide delivery services of goods and services to business and personal clients in greater Los Angeles area. Courier 2018 - 2020 GardaWorld Saint Louis, MO • Provided quick same day coordinated delivery service to customers. • Delivered parcels requested on Google Shopping Express website Ensured timely and efficient delivery service Managed parcels for optimal customer satisfaction • Mail delivery driver, Mail Delivery Service. • Provided 1 hour delivery service to people in the New York area. Messenger 2015 - 2018 GardaWorld Saint Louis, MO • Load, unload and balance in of ATM machines for various vendors. • Operate large vehicles in all weather and traffic conditions. • Assist people by lifting heavy packages and placing them at their door. Education High School Diploma 2015 - 2015


Grace Hudson Courier Aurora, CO ghudson@example.com (830) 555-7077 Experience Courier 2014 - Present FedExAurora, CO • Operated company vehicles and provided courteous and efficient delivery and pick-up of packages. • Provided efficient pickup and delivery service. • Provide an efficient pickup and delivery service using company vehicle Support for customers on issues regarding features of services. Mailroom Courier 2007 - 2014 PostmatesAurora, CO • Bicycle courier for the delivery service Postmates. • Deliver ordered goods to customer using GPS device to ensure on-time deliveries. • Provide delivery services of goods and services to business and personal clients in greater Los Angeles area. • Present customers with ticket information and answer basic customer service questions. • Provided 1 hour delivery service to people in the New York area. Messenger 2003 - 2007 LoomisAurora, CO • Serviced ATM's and banks.Transported money to and from banks and armored truck.Serviced Savannah, Georgia area. • Serviced ATM machines; removed customer deposits, transported deposits to banks' vaults, balanced cash within ATM machines.3. • Performed maintenance on ATM machines. • replenish ATM's and collects deposits from cash/ checks from ATM's. Skills GPS Blood Products Customer Deposits Basic Customer Service Patience Delivery Service Rate Charts Specimen Collection Mailroom Company Vehicle Education High School Diploma 2003 - 2003


Judith Ward Courier Employment History Courier 2017 - Present DHL Supply ChainHouston, TX • Provided courier delivery services which included coding, sorting, inspecting, and processing of packages all over the world. • Completed report on condition of company vehicle before and after daily use. • Provided first-rate customer service in a diverse environment for specialized delivery services in a timely and professional manner. • Warehouse Company Info: Worldwide express delivery service. Mail Courier 2016 - 2017 BeavexHouston, TX • Trained to enforce standard security procedures associated with the handling and transport of financial records. • Deliver sensitive material to banks, pharmaceuticals, and other businesses. • Deliver mail/boxes for Wells Fargo, RBC Centura, and Bank of America branches Maintain strict schedule for time sensitive material • Selected accomplishment: Successfully drove in all Wisconsin weather conditions and maintained a zero accident and/or incident status. Messenger 2015 - 2016 Brink'sCoppell, TX • Collected and delivered customer deposits (cash/coin), while ensuring that each transaction is completed in a secure manner. • Reconciled customer deposits and receipts of all valuables. • Refilled ATMsCarried a 9mm PistolSigned for truck with large amounts of moneyPicked up and delivered customer deposits • Reconcile customer deposits and receipts of all valuables handled throughout the daily scheduled run. • Retrieve customer deposits and scan them onto the truck. Education High School Diploma 2015 - 2015 Contact Information Houston, TX (460) 555-9170 jward@example.com Skills Bank Branches DHL Blood Products Customer Deposits Rural Areas Fedex Mailroom Hospital Lab Specimen Collection Basic Customer Service


Pamela Shaw Courier Orlando, FL (990) 555-8209 pshaw@example.com Skills Customer Service Demonstrates Proficiency Front End Small Packages Additional Business Special Requirements Fedex Heavy Packages Accurate Delivery Customers Items Employment History Courier 2014 - Present FedExOrlando, FL • Loaded and unloaded containers and company vehicles; operated mechanized ramp equipment to load and unload packages. • Service customers with on time parcel delivery service and support Coordinate teamwork efforts to achieve a common goal • Clean and maintain company vehicle. Mail Courier 2011 - 2014 FedExOrlando, FL • Identified new business leads to send to sales manager counterparts when FedEx was not the primary delivery service. • Deliver & pick-up time-sensitive documents & parcels. • Maintained minor maintenance to company vehicles as necessary, maintains neat and clean personal appearance to uphold company's public image. • Drive company vehicle and maintain good rapport with new and existing customers. Bagger 2010 - 2011 Piggly Wiggly HoldingsSummerville, SC • Provided customer serviced, helped customers find what they needed with a 100% success rate. • get carts out of parking lot * restock shelves * block shelves * unload grocery truck * break down groceries pallets • Maintained front end activities including bagging groceries and retrieving carts. Education Some College Courses Business 2010 - 2010 University of Central FloridaOrlando, FL


Wayne Moore Courier Newark, NJ (810) 555-8836 wmoore@example.com Experience: Courier FedEx Newark, NJ 2018 - Present • Inspected company vehicles prior to daily runs. • Operated company vehicle to provide efficient and safe delivery/pick-up of packages and documents. Mail Courier FedEx College Park, MD 2016 - 2018 • Operated company vehicles and hand held scanning devices. • Operated vehicle company vehicle and provided courteous and efficient delivery/pick-up of freight according to domestic and international regulations. Bellman (Part-Time) Marriott International College Park, MD 2016 - 2016 • Manage the guest services department Payroll, scheduling, hiring, evaluation • Handled guest luggage with proper care and established connections with each guest interaction. • Station Casinos Inc Las Vegas, NV As a bellman I handled guest luggage as well as personal requests. • Open doors, greet and assist visitors entering and leaving property. Skills • Telephone Numbers • Demonstrates Proficiency • Guest Luggage • Lobby Area • Hotel Services • Hazardous Goods • Shuttle Bus • Bank Branches • Delivery Service • Heavy Packages Education: Some College Courses University of Maryland - College Park College Park, MD 2016 - 2016 • Major: Political Science


Eugene Peterson Courier Indianapolis, IN (310) 555-7641 epeterson@example.com Experience: 2015 - Present Courier / COURIERS / Indianapolis, IN • Route organization, delivery, pick-up freight according to DHL priority deadlines Care/maintenance of company vehicle Operate scanner/maintain paperwork/customer service • Delivered inner-office correspondence, medical records, billing documents, payroll checks and office supplies between establishments Maintained company vehicle • Maintained close communication with dispatch for maximum delivery efficiency. • Manage all activities related to client service, process improvement and ensuring on-time delivery service. 2011 - 2015 Diplomatic Courier / FedEx / Indianapolis, IN • Provide efficient pick-up and delivery service Maximizing customer satisfaction. • Provided an efficient pickup and delivery service to residential and business customers. • Provided and efficient pickup and delivery service and support to customers on any issue regarding featured services. 2008 - 2011 Delivery Expert / Rent-A-Center / Indianapolis, IN • rearranged warehouse for inventory using forklift, pallet jack and hand truck. • Assisted in stocking, janitorial work, dish washing, and customer service. • Prepare and organize customer orders. • Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms. • Used RF scanner to track all incoming and outgoing customer orders. Skills: Company Database, Communication, Delivery Information, Delivery Area, Hospital Lab, Fedex, Door Hangers, Clean Driving Record, Demonstrates Proficiency, GPS Education: 2008 - 2008 High School Diploma /


Jordan Wood Courier Hebron, KY \| (670) 555-0956 \| jwood@example.com Work Experience Courier, United Parcel Service - Hebron, KY 2019 - Present Obtained CDL Class B with Hazardous Materials Endorsement. Delivered mail to final destination in a timely fashion. Follow all safety rules and regulations, Pre-trip and Post-trip of company vehicles, Operate company vehicles and provide courteous and efficient delivery and pick up of packages. Answered incoming calls from clients requesting delivery service and status Maintained accurate account of miles driven, tolls paid and gas usage Courier, Amazon - Hebron, KY 2017 - 2019 Deliver packages Scan packages Independent contractor Provide customer service and delivery services for amazon customers throughout the Philadelphiaregion. Mapped quick and short ways of reaching delivery destination on the GPS or on regular maps. Maintained clean driving record & care of company vehicle. Warehouse Assistant, Amazon - Hebron, KY 2016 - 2017 Picked customer orders using scanners. Pick, Package, and Ship customer orders in a timely manner. Demonstrated ability to organize merchandise efficiently Able to operate Electric Pallet Jack, PC Walkie, and Stand Up Forklift. Skills Stock Items, Customer Orders, Computer System, Hand Trucks, Production Standards, OWN Vehicle, Telephone Numbers, Heavy Machinery, Lab Samples, Delivery Service Education High School Diploma 2016 - 2016


Billy Hayes Courier Indianapolis, IN (300) 555-3537 bhayes@example.com Experience Courier, FedEx, Indianapolis, IN 2020 - Present • Coordinated with management for periodic and major vehicle maintenance to avoid interruption of delivery services. • Interact with customers while providing efficient and professional delivery services. • Provided pickup and delivery services to a defined territory Responsible for customer relationship management to protect market share • Served as PM team leader, Dangerous Goods Specialist, International Auditor, and Finders Keepers Coordinator. Mail Courier, FedEx, Memphis, TN 2015 - 2020 • Operated company vehicles safely and professionally for which monthly and yearly recognition was given in the form of awards. • Determined safe and efficient routes and became known for reliability and consistency. • Provide an efficient pick-up and delivery service. • Drive and deliver packages in a timely fashion. • Committed to daily operation of company vehicle assuring all aspects of safety standards are understood and practiced at all times. • Drive company vehicle to deliver and pickup customer packages/freight for shipment. Stock Person, Kroger, Richmond, VA 2014 - 2015 • Stock shelves and maintain the stores appearance. • Organized back stock room for next shift employees. • Rotated Stock on store shelves. • Provided customer service to customers. Skills • Walmart • Heavy Packages • Delivery Service • Stock Inventory • New Merchandise • Communication • Bank Bags • Customer Relations • Dangerous Goods • Legal Documents Education 2014 - 2014 High School Diploma


Dennis Mitchell Courier Chicago, IL \| (400) 555-7921 \| dmitchell@example.com Employment History: United Parcel Service - Chicago, IL 2020 - Present Courier • Drive company vehicles obeying the local and state laws. • Work in variety of weather conditions with exposure to the elements. DHL Supply Chain - San Diego, CA 2017 - 2020 Bank Courier • Worked in extreme weather conditions including high heat and below freezingtemperatures. • Inspect company vehicle on a daily basis. • Operated company vehicle and fueled daily. • Warehouse Company Info: Worldwide express delivery service. Vallarta Supermarkets - San Diego, CA 2016 - 2017 Courtesy Clerk (Part-Time) • Packed the costumers items into plastic bags and was ready if they had questions or needed any help with Positive Attitude. • Stock produce,maintain displays clean and suitable for customers...customer service • Provided customer service Bring items from the store to customer vehicles • Clean parking lot, get carts from parking lot, Customer carry-outs. Skills: Patience, Company Vehicle, Confidential Information, Meat Products, Customer Accounts, Legal Documents, High Quality Offerings, Bank Deposits, Delivery Service, Bank Branches Education: Ashford University - San Diego, CA 2014 - 2017 Bachelor's Degree Business


Kelly Grant Courier phone(850) 555-2387 addressChicago, IL emailkgrant@example.com Experience 2019 - Present Courier FedEx · Chicago, IL • Provide efficient pickups and delivery services to designated address and locations. • Provided efficient and professional pick up and delivery service. • Operate and company vehicles and equipment in a safe manner Adhere to all company conduct policies and procedures • Operate company vehicle through Virginia Department of Transportation effectively and safely with the knowledge of state, federal and company guidelines. 2015 - 2019 Mail Courier FedEx · Chicago, IL • Performed the prompt, professional and efficient pick up and delivery service needs of a diverse, time sensitive customer base. • Delivered and picked up packages in the Metro Orlando area for this global courier delivery services company. • Loaded and unloaded aircraft, containers and company vehicles; operates mechanized ramp equipment to load and unload packages • Drive company vehicle and assigned specific route for deliveries and pickups of small packages. • Sorted packages as needed to maintain prompt delivery services ensuring client satisfaction. • Provided an efficient pick-up and delivery service, while helping customers with any issue regarding the features of the service. 2009 - 2015 Delivery Driver Domino's Pizza · Chicago, IL • Prepared, handled and packaged food products for fresh and hot delivery to customers within designated delivery area. • Locate addresses within designated delivery areas. • Write customer orders and sales contracts according to company guidelines. Skills • Delivery Area • Company Vehicle • Delivery Service • Bank Branches • Fluid Levels • Customer Orders • GPS • Bank Bags • CDL • Timely Delivery Education 2009 - 2009 High School Diploma


Henry Murphy Courier phone:(680) 555-9776 email:hmurphy@example.com address:Newark, NJ Employment History Courier 2019 - Present FedEx · Newark, NJ • Provide excellent customer service and safe operation of a company vehicle. • Served as Dangerous Goods Specialist, inspecting DG packages for regulatory compliance during the evening sort. • Provided an efficient pick-up and delivery service, while helping customers with any issue regarding the features of the service. Mailroom Courier 2018 - 2019 FedEx · Newark, NJ • Loaded and scheduled my company vehicle to ensure fast delivery. • Executed timely pickup and delivery services to hundreds of businesses and residents across the San Fernando Valley. • Drive company vehicle and maintain good rapport with new and existing customers. • Provided an efficient pick up and delivery service that maximized customer satisfaction. • Operated company vehicles and hand held scanning devices. Auto Mechanic 2017 - 2018 Brakes Plus · Colorado Springs, CO • Conducted vehicle inspections for mechanical services. • Maintained and repaired customer vehicles from tire replacement to troubleshooting drive ability issues. • Perform Warranty repairs Gas and diesel engine repairs Suspension and Steering repairs Exhaust system repairs Brake system repairs Heating and A/C repairs Skills Repair Vehicles Diagnosis Defective Equipment Trouble Shooting Suspension Systems Mailroom Customer Vehicles Stat Auto Tech Company Vehicle Education Certificate Business 2016 - 2017 Colorado Technical University · Colorado Springs, CO

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List of courier skills to add to your resume

The most important skills for a courier resume and required skills for a courier to have include:

Delivery Service
Safety Policies
Rehabilitation
Traffic Laws
Demonstrates Proficiency
Customer Service
FedEx
Alertness
CDL
Routine Maintenance
GPS
Hazardous Materials
Lab Specimens
DHL
Delivery Vehicle
Medical Specimens

Safety Standards
Delivery Schedules
Bank Deposits
Medical Equipment
Two-Way Radio
Hazardous Goods
Dangerous Goods
Specimen Handling
Radiopharmaceuticals
Telephone Numbers
TSA
International Shipments
On-Time Deliveries
Delivery Route
Delivery Tasks
Service Commitments

Customer Materials
Medical Facilities
Customer Complaints
Service Type
Delivery Truck
Groceries
Law Firm
ATM
Corporate Procedures
Sensitive Packages
Private Homes
Customer Packages
Efficient Pickup
Unload Packages

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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