Courier
Courier Job In Little Rock, AR
PROFILE
Ensures customers' satisfaction by making pick-ups and deliveries in a proficient and timely manner.
This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
Job Duties and Responsibilities
· Delivers messages, telegrams, documents, packages, and other items to business establishments and by performing the following duties:
· Travels to delivery site on foot or by bicycle, automobile or public conveyance, Customer Vehicles.
· Keeps log of items received and delivered.
· Obtains receipts or for articles delivered.
· Follows appropriate chain of custody protocols (I.E.: TRAC)
· Services vehicle driven, such as checking fluid levels and replenishing fuel.
· Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
· Follows RICOH Service Excellence performance requirements.
· Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
· Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner. paperwork in a timely, accurate and legible manner.
· Presents professional appearance to clients by dressing in professional attire according to company standards.
· Responsible for communicating vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
· Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
· Performs other duties as assigned.
· Able to work independently, making sound decisions with the needs of the customer and the business in mind.
Qualifications (Education, Experience and Certifications)
Typically Required:
· High school diploma or equivalent is required.
· Requires valid state driver's license and driving record that meets company standards.
· Requires experience in electronic communication devices and experience in a team environment.
· Technical ability · Computers, email, basics, TRAC
KNOWLEDGE, Skills And Abilities
· Good customer service and communications skills
· Ability to read map, follow written instructions and complete paperwork accurately, good reading comprehension.
· Professional appearance and demeanor
· Excellent communication skills both verbal and written.
· Ability to effectively work individually or in a team environment.
· Competency in performing multiple functional tasks.
· May be required to lift up to 50 lbs.
· Critical thinking and decision-making skills
Working Conditions, MENTAL AND PHYSICAL DEMANDS
· Couriers spend most of their time alone, making deliveries, and usually are not closely supervised. Those who deliver by bicycle are exposed to all weather conditions, as well as to the many hazards associated with heavy traffic. Car, van, and truck Couriers must sometimes carry heavy loads, either manually or with the aid of a hand truck.
· They also deal with difficult parking situations, as well as traffic jams and road construction.
· When in the office, typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level based on the geographic location of the site.
· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction · prepare, provide and convey diversified information.
· Work requires walking, standing, bending, reaching, lifting or carrying objects that can weigh as much as 50 lbs. (e.g., papers, books, files and small parts, etc.).
· Moderate dexterity · regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Facilities/Courier
Courier Job In Mountain Home, AR
Responsible for performing scheduled supply services for the Bank that include, but are not limited to tracking receipt, storage and issuance of materials, equipment and supplies used in the various markets. Oversee and coordinate activities related to First Security Bank facility management throughout the banking facilities and provide maintenance services as needed and/or assigned. This position requires employees to work on-site.
QUALIFICATIONS |EDUCATION | EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Candidate must be at a minimum, 18 years of age.
High School Diploma or GED required.
3-5 years of equivalent or relevant work experience in plumbing, electrical, basic HVAC, and general maintenance are required.
Knowledgeable in local building codes and OSHA regulations is preferred.
Exceptional communication and customer service skills.
High attention to detail and problem-solving capabilities.
Self-motivated with the ability to complete job duties in designated timeframe.
Clean driving record.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40(+) hours | Monday - Friday 8:00am - 5:00pm | *Extended working hours and/or weekends may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Adhere to strict privacy while maintaining customer confidence and protecting bank operations by keeping information confidential.
Provide customers with exceptional customer service and execute operational excellence by; greeting every customer with a smile, maintaining eye contact, calling them by name, staying connected in conversation and letting them know they are appreciated.
Pick-up/Drop-off mail from the post office. Inspect, sort, and make internal mail collection and deliveries throughout the day, as needed. Assist with processing outgoing mail and ensure priority mail items are handled per procedure.
Foster a professional partnership with internal and external couriers.
Maintain an Auto Mileage Log / Auto Maintenance checklist (i.e. check fluids, oil, lights, etc.). Document any applicable accident report. Ensure management is aware of any issues or concerns related to Bank vehicles.
Maintain courier delivery log and internal transit log.
Follow daily route schedule and keeps management aware of any delays at location(s). Become familiar with all routes for Central Arkansas and serve as a backup to other markets as needed.
Update Microsoft Excel Spreadsheet(s) to allocate supply and equipment items to applicable cost center information. Ensure charges are assigned to the appropriate cost center. Keep management informed of supplies on hand.
Frequently inspect, inventory, and organize company supplies and equipment. Maintain inventory of items and determine what items may need replacement.
Inform Market President, Retail Operations Manager and Security Manager of activities and/or of any problems or concerns.
Assist with delivery and pick-up of Teal grills, event set-up, and cleanup of grills. May be required to pick up items needed for the grill and/or stock items in designated location.
Responsible for maintaining Teal grills, ensuring equipment is clean and ready to use (including ice chests for food and beverages).
Will ensure appropriate waivers and releases are signed by individuals requesting Teal grills.
Manage facility operations and maintenance for banking centers located in the Market or as assigned by management.
Identify projects that need higher skilled individual's services. Coordinate and manage subcontractors and third-party vendors by delegating day-to-day repair, maintenance and construction functions listed (but not limited) to:
Landscaping and maintenance of grounds, including parking lot, garden, trimming, edging, pulling weeds, removing leaves, collecting trash, and spraying weed control.
Janitorial Services and schedule carpet cleaning.
Sprinkler system: activate, repair, and winterize.
Snow and Ice removal.
Window washing.
HVAC maintenance; including changing heating & air filters.
Plumbing.
Electrical.
Fire extinguishers and fire suppression systems.
Paper shredding.
Roofing repair.
Office furniture and equipment.
Collaborate with a team of workers and other professionals during renovations and facility expansions. Ability to communicate and coordinate with vendors and maintain excellent working relationships with internal and external personnel.
Frequently identify and perform minor fixes, such as repairing locks, damage to facilities, small plumbing leaks or breaks, open clogged lines, and drains, replace seals and maintain drinking fountains. Perform electrical repairs for switches, outlets, plugs, cables, appliances, and lighting systems. Repair wall coverings, remove paint or graffiti.
Oversee ORE and properties to ensure that they are maintained.
Oversee company vehicles and ensure they are properly maintained and receive scheduled maintenance. May deliver mobile ATM upon request.
Install necessary appliances and equipment as needed.
Report to management regarding issues resolved, those needing attention, and those currently in progress.
Respond to emergency situations during regular working hours and after hours for the purpose of resolving immediate safety concerns. Ability to work in a constant state of alertness and in a safe manner.
Maintain storage units and storage house organization.
Business travel is an integral part of this position. Therefore, a valid driver's license and ability to operate a motor vehicle in all weather conditions is required.
Operate computer, telephone, keyboard, scanner, and copier. Basic computer skills including knowledge in MS Office, Outlook, typing, 10-key and the internet. Strong knowledge of MS Word and Excel is preferred.
Must be able to arrive at work on time, work on-site and work cooperatively with other coworkers. Willingness to extend working hours when necessary to accommodate the completion of various tasks as assigned by management.
Complete all online compliance Teal Training courses in a timely manner.
Work location and/or additional duties may be assigned or required by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish positive and productive work relationships; able to generate trust, ability, and willingness to give and receive honest, balanced feedback. Willingness to adhere to a strict ethical code of conduct.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in both a standard office setting or outdoors in all types of weather conditions. Have sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Able to be subjected to strenuous activity with frequent use of hands to handle, control, or feel objects, tools or controls; standing/walking for long periods; bending and twisting of the body; repetitive movements, including kneeling, stooping, crouching, and/or crawling. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 100 pounds. This position will routinely operate a motor vehicle and will require the employee to hold a valid driver's license.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must have the ability to maintain confidentiality and professionalism in all situations. The position also requires the ability to read and interpret documents and draft written communications.
EEO/AA/M/F/Vet/Disability