How To Become A Concierge: What It Is and Career Path

What is a concierge and how to become one

Updated January 8, 2025

4 min read

A concierge provides personalized services to guests or clients, typically in hotels, resorts, or luxury apartments. They make reservations, arrange transportation, recommend local attractions, and handle requests. A concierge also acts as a liaison between guests and hotel staff to ensure a comfortable and enjoyable stay. They possess excellent communication and problem-solving skills, as well as in-depth knowledge of the area. A concierge anticipates the needs of clients and provides exceptional service.

ScoreConciergeUS Average

Salary

2.6

Avg. Salary $33,667

Avg. Salary $59,228

Diversity

6.4

Race

American Indian and Alaska Native 0.93%

Asian 7.61%

Black or African American 12.52%

Hispanic or Latino 18.15%

Unknown 5.98%

White 54.81%

Gender

female 61.47%

male 38.53%

Age - 51

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 51

Stress Level

6.7

Stress level is high

7.1 - high

Complexity Level

8.4

Complexity Level is challenging

7 - challenging

Work Life Balance

5.3

Work Life balance is fair

6.4 - fair

What are the pros and cons of being a Concierge?

Pros

Possibility for tips and bonuses based on excellent service
Opportunity for professional growth and advancement within the hospitality industry
Flexibility in scheduling and work hours
Ability to work in upscale and luxurious environments
Chance to make a memorable impact on guests' experiences

Cons

Working long hours, including weekends and holidays
Often required to stand or walk for extended periods of time
Need to maintain a friendly demeanor even when feeling tired or stressed
The potential for low pay and lack of benefits in some positions
May need to perform tasks outside of job description, such as cleaning or laundry services

Key steps to become a concierge

Explore concierge education requirements

Most common concierge degrees

Bachelor's

49.1 %

Associate

19.2 %

High School Diploma

18.6 %

Start to develop specific concierge skills

Skills	Percentages
Reservations	17.37%
Front Desk	9.82%
Customer Service	5.97%
Cleanliness	5.77%
Good Judgment	5.03%

Complete relevant concierge training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New concierges learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a concierge based on U.S. Bureau of Labor Statistics data and data from real concierge resumes.

Gain additional concierge certifications

Concierge certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific concierge certification, having one may help you stand out relative to other applicants.

The most common certifications for concierges include Certified Management Accountant (CMA) and Travel and Tourism Professional (TTP).

More About Certifications

Research concierge duties and responsibilities

Manage and maintain conference room availability and A/V support.
Manage email communications to/from members and administration to ensure superb customer service and seamless reservations for in house and outside services.
Greet and guide new patients through the initial registration process and logistics, eliminating first appointment frustrations and managing patient expectations.
Ensure accuracy of banquets and meetings by following BEO's and group resumes.

Prepare your concierge resume

When your background is strong enough, you can start writing your concierge resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a concierge resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Concierge Resume templates

Build a professional Concierge resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Concierge resume.

Apply for concierge jobs

Now it's time to start searching for a concierge job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do concierges rate their job?