Product Support Specialist - WFH & Make your Own Schedule
Computer Technician Job In Lawrenceville, GA
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
IT Risk Senior Associate
Computer Technician Job In Atlanta, GA
As an IT Risk Senior Associate, you will get the opportunity to grow and contribute to our clients' business needs by helping them understand their business risks and assist in addressing risk in both proactive and responsive contexts for the Risk, Compliance & Controls Practice - all with the resources, environment, and support to help you excel. You'll collaborate with teams to execute and report on risk management, internal control and internal audit engagements that develop, assess, or improve the design and operating effectiveness of IT risk management and internal control activities.
From day one, you'll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently.
Your day-to-day may include:
Actively participate in client engagements from start to completion, with a focus on executing and reporting on assigned project tasks that include co-sourced and outsourced IT internal audit, IT internal control assessments, IT risk management program assessments, tests of IT control design and operating effectiveness for Sarbanes-Oxley (SOX) and other compliance requirements, and helping clients design and implement IT controls
Obtain an understanding of clients' industry, objectives, strategy, operations, processes, IT systems, and controls
Execute IT control design and operating effectiveness test procedures based on engagement scope, and client environment risk factors
Bring an innovative and analytical mindset to help our clients solve business issues and enable more efficient project execution
Work with the project team and client to deliver services in accordance with project leadership and client expectations
Work collaboratively with colleagues across Advisory Business Lines (ABLs) and with other Grant Thornton Service Lines (e.g., Audit Services and Tax Services)
Meet or exceed defined performance metrics
Other duties as assigned
You have the following technical skills and qualifications:
Bachelor's degree in Accounting, Finance, Information Technology, MIS, or a related field is required
Minimum 2 years of related work experience with a professional services firm, or part of an internal audit function
CISA, CISSP, CISM, CPA license/certification preferred
Understanding of IT risk management and cybersecurity risk management standards (COBIT, NIST CSF, etc.)
Experience in assessing the design and operating effectiveness of IT risk management and IT controls (IT general controls, application controls, etc.) for Internal Audit, SOX compliance, or other risk management activities
Experience assessing configuration and controls of ERP systems (SAP, Oracle, PeopleSoft, JD Edwards) a plus
Experience assessing configuration and controls of SAP ECC, S/4 HANA, etc. (BASIS and security administration, process controls, etc.) a plus
Strong understanding of IT general controls, and current focus areas of external financial statement auditors
Experience assessing GRC and Identity and Access Management (IAM) solutions a plus
Experience assessing at least one (preferably multiple) operating system (OS/400, Windows, UNIX, etc.), database system (Oracle, SQL, etc.), and IT infrastructure / network component (domain controllers, firewalls, routers, intrusion prevention / detection solutions, etc.)
Experience with ACL, IDEA, QlikView, QlikSense, Tableau, Spotfire, or other analytics and visualization solutions
Ability to execute multiple engagements and completing priorities in a rapidly growing team environment
Exceptional client service, communication, analytical, organizational and project management skills
Strong computer skills, including proficiency in Microsoft Visio and Office Suite applications
Can travel as needed
Process Technology Specialist
Computer Technician Job In Atlanta, GA
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit .Perks of working with us!
Competitive health + wellness benefit plan
Continuous professional development with many opportunities for growth!
Recharge with 15 days of paid time off
Competitive Salary and Bonuses
401k Plan
Flexible working hours Job SummaryThe Process Technology Specialist is responsible for providing engineering solutions that support business objectives, utilizing both internal and external resources as needed. The role includes early-stage engineering tasks such as feasibility studies and option evaluation, collaborating with the Process Design team to develop these efforts into capital projects. You will lead the process design efforts across multiple sites, ensuring business, environmental, and safety goals are met with minimal oversight. Additionally, you will mentor junior engineers and contribute to the development of standards and best practices.Responsibilities
Perform early-stage engineering, including feasibility studies and option evaluations.
Collaborate with the Process Design team to develop solutions into capital projects.
Lead process design efforts across multiple sites to achieve business, environmental, and safety objectives.
Work effectively in multidisciplinary teams with little to no direct oversight.
Mentor junior engineers and contribute to the development of engineering standards and best practices.
Ensure safety standards and principles are incorporated into all process designs ("Safety in Design").
Provide organized presentations of calculations and results, maintaining clear and orderly records.Requirements
15+ years of experience in Process Design Engineering or a related field.
Knowledge of ANSI, OSHA, NFPA, ASME, API, and other relevant code and regulatory requirements.
Extensive knowledge of the chemical industry and process engineering work processes.
Commitment to safety practices in the workplace and ability to implement safety standards in designs.
Ability to identify root causes of problems and work toward practical solutions.
Strong technical and practical competence with a focus on improving chemical processing systems.
Proficiency in MS Suite, particularly MS Excel.
Bachelor's degree in Chemical Engineering or a related field.We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at
Unibasic / Unidata Support Lead
Computer Technician Job In Alpharetta, GA
Job Type: Fulltime
Experience: 6+years
Technical/Functional Skills
MUST HAVE SKILLS
Required Skills & Experience:
Strong expertise in Unibasic programming and Unidata (Rocket U2) MultiValue databases.
Experience with Pick MultiValue environments, including file structures, subroutines, and dictionaries.
Proven ability to lead a technical support team and manage support escalations.
Strong troubleshooting and debugging skills, with experience in performance tuning and system monitoring.
Knowledge of Unix/Linux environments, including scripting for automation and job scheduling.
Familiarity with web service integrations (REST/SOAP) within Unidata.
Understanding of ITIL processes for incident, problem, and change management.
Excellent communication and stakeholder management skills.
Preferred Qualifications:
Experience working in ERP systems that use Unidata/Unibasic.
Exposure to modern scripting languages (Python, JavaScript, shell scripting).
Knowledge of cloud-based MultiValue database environments.
Experience in database migrations, upgrades, and performance tuning.
Roles & Responsibilities
Job Summary:
We are looking for an experienced Unibasic/Unidata Support Lead to oversee the maintenance, troubleshooting, and support of applications built on Unibasic and Unidata (Rocket U2). The ideal candidate will lead a support team, ensure system stability, and work closely with development teams and business stakeholders to resolve issues efficiently. This role requires strong problem-solving skills, leadership capabilities, and deep technical expertise in Unidata and MultiValue database environments.
Key Responsibilities:
Lead and manage the Unibasic/Unidata application support team, ensuring timely resolution of issues.
Provide Level 2 and Level 3 support for Unidata-based applications, troubleshooting performance and system issues.
Monitor system health, identify recurring issues, and implement proactive solutions to enhance stability.
Work closely with developers, business analysts, and end-users to analyze and resolve technical problems.
Oversee incident management, root cause analysis, and preventive maintenance for Unibasic/Unidata applications.
Develop and maintain support documentation, knowledge base articles, and technical guides.
Lead system upgrades, patches, and enhancements to improve application performance and security.
Ensure compliance with IT policies, security standards, and best practices.
Train and mentor junior support team members to enhance their technical skills and troubleshooting capabilities.
Collaborate with vendors and third-party service providers for application support and issue resolution.
#LI-KR1
Salary Range-$120,000-$130,000 a year
Technical Support Analyst
Computer Technician Job In Alpharetta, GA
The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team.
ROLES & RESPONSIBILITIES:
Technical Services Functions
Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support
Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone
Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms
Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions
Represents company as first point of contact for technical issues for post live customers
Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity
Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources
Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues
Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required
Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information.
Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers
Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed
Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures
Providing assistance with customer data analysis and analytics requests
Conducts job duties in accordance with the Corporate Values and Culture
Respects all individuals without regard to their position. Understands that there is no class system.
Seeks first to understand before responding, doesn't rush to judgment.
Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me”
Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best.
Communicates problems directly, not engaging in rumors or gossip.
Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition.
Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct.
QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
Bachelor's degree or certifications in related technical field required
Experience with Windows and Microsoft Office required
1 - 2 years of customer service experience preferred
AWS Cloud experience desired
Knowledge of Linux/Unix systems desired
Knowledge of SQL desired
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to develop strong and productive working relationships with others
Ability to form strong team bonds and enhance team performance
Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities
Ability to cope with innovation and methodology changes in a fast-paced environment
Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.)
Good oral and written communication skills
Good customer management skills
Good time management skills
Good observational skills to collect data and validate information
Good critical thinking skills to resolve incidents quickly and consistently
Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources
Ability to contribute to and maintain technical documentation
Ctrls Integration Technician
Computer Technician Job In Roswell, GA
What you will do
Perform HVAC Control systems programming, troubleshooting, installation, commissioning, and preventative maintenance as it is related to mechanical, electrical, and low voltage controls components.
Respond to service and warranty calls using Johnson Controls configuration and commissioning tools as well as a variety of hand tools including electrical testing meters and other electronic testing equipment.
Provide front line technical and repair support through effective communications with Johnson Controls customers. Provide system repair and or update recommendations and assist in proposing of recommendations to Johnson Controls customers.
Be part of an expanding team of the best technicians in the industry while you build career with a first-class global organization.
How you will do it
Loading Johnson Controls field and network level controller software.
Performing commissioning and system diagnostics for all levels of system controllers as well as end devices (i.e. Sensors, actuators, etc.) and complete all required commissioning documentation.
Keeps management and JCI contractor or customer informed of job progress and issues.
Calibrates systems requiring basic electronic test equipment.
Completes administrative tasks including but not limited to time sheets, expense reports, and on-site documentation.
Documents changes and provides information for as-built documentation.
Execute company sponsored as well as personally initiated training to insure the highest level of knowledge and capability are maintained
Engage with customers to fully understand their systems and needs.
Communicates with the JCI contractor or customer upon arrival and before leaving the work site.
Follows all safety standards and attends required safety training. High degree of regard to employee and subcontractor safety.
What we look for
Required:
2-4 years experience with BAS, Honeywell, Siemens , Tridium , Trane, Automated etc...
Strong understanding of HVAC systems, sequence and applications
Demonstrated technical aptitude in mechanical and electro-mechanical fields
Able to use hand, power tools and electrical testing equipment such as a multi meter.
Solid knowledge base in use of personal computers.
Attention to detail.
Good communication and listening skills.
#TechHiring
Field Service Engineer, MALDI Biotyper
Computer Technician Job In Atlanta, GA
Job Function
Service & Support
Bruker is one of the world's leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.
We have a Field Service Engineer to perform Planned Maintenance on MALDI Biotyper instruments position is based in Atlanta, Georgia.
Responsibilities
Performs Preventive Maintenance (PM) and basic services on our MALDI Biotyper Systems. Preventive Maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the MALDI Biotyper application performs to Bruker specification. Preventive Maintenance also includes running complex organic and biochemical compounds that verify system performance.
Basic troubleshooting on-site using Digital Volt Meter (DVM) or via remote diagnostic software to independently determine whether an onsite visit is required.
Re-qualify the instrument after service repair by executing Operational and Performance protocols including running complex compounds for verification.
Makes travel arrangements and generates individual expense reports.
Secures customer's acceptance of the Preventive Maintenance or repair.
Coordinates customer WebEx Sessions, phone support, and lab facility inspection.
Required to attend certified MALDI Biotyper product training in German factory.
Communicates/works closely with service/support centers.
Qualifications
Education and/or Experience:
B.S. Degree in electrical engineering, electronics, biotech or chemistry related fields or equivalent experience.
Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
Working knowledge of MS Office products.
Basic understanding of network interfacing.
Valid Driver's license.
Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
Strong organizational and prioritizing skills.
Ability to work independently yet has a team focus.
Must be responsive and reliable.
Ability to travel on a routine basis and maintain a current Passport as required for international travel.
Occasional lifting of up to 50 pounds.
Able to manipulate small hand tools.
At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $72,000.00 and $113,000.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time, holidays, and more.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
IT Communications Specialist & Administrative Coordinator
Computer Technician Job In Atlanta, GA
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
We are seeking an IT Communications Specialist & Administrative Coordinator who will bridge the gap between technical communications and essential administrative tasks. This unique role combines IT department support with creative communications, event planning, and day-to-day administrative duties.
Job Responsibilities
IT Communications:
Develop and implement IT communication strategies to keep internal stakeholders informed and engaged.
Draft, edit, and disseminate IT-related announcements, newsletters, and updates.
Maintain and update the IT department's internal website and communication channels.
Administrative Support:
Provide administrative support to the IT department, including scheduling meetings, maintaining calendars, and organizing travel arrangements.
Coordinate and order lunches for team meetings and events.
Plan and execute IT department events, including team-building activities, training sessions, and celebrations.
Manage office supplies and inventory for the IT department.
Project Coordination:
Assist in the planning and execution of IT projects and initiatives.
Ensure effective communication and coordination between IT team members and other departments.
Prepare reports, presentations, and documentation as needed.
Job Requirements
Bachelor's degree in Communications, Business Administration, or a related field.
3+ years of work experience in communications, preferably within a corporate or IT environment.
Exceptional written and verbal communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and other relevant software.
Creative problem-solving skills and the ability to work independently.
Experience with event planning and administrative tasks is a plus.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
Field Service Technician (Commercial Refrigeration)
Computer Technician Job In Atlanta, GA
Korn Ferry Military Division has partnered with our client on their search for a Field Service Technician (for Commercial Refrigeration) to cover their Atlanta GA service area.
Candidate must have experience working on supermarket rack and heavy-duty refrigeration systems. Both Electrical and Mechanical work will be required for this role. They have a high preference for familiarity with CO2 refrigeration systems - this will give you a huge advantage over other candidates!
Travel: Up to 75% locally within the service branch area (company vehicle provided.) Includes travel from home to job sites and to/from the Service branch.
* This company is specifically seeking candidates with U.S. military experience *
Compensation: $35.00-45.00/hr (DOE)
What You Will Do:
Perform maintenance, troubleshooting and repair on commercial refrigeration systems, preferably including CO2 refrigeration systems. Role will involve servicing refrigeration equipment in environments such as cold storage facilities, grocery stores and distribution centers.
Perform routine maintenance, repairs, and troubleshooting on commercial refrigeration systems, including parallel rack systems, split systems, chillers, and control systems.
Support equipment installations and start-up/commissioning at client sites.
Diagnose and repair refrigeration issues specific to supermarket environments, including systems with CO2 refrigerants.
Ensure accurate and timely completion of service reports, work orders, and follow-up documentation.
Provide recommendations for equipment replacement or upgrades to clients based on maintenance findings.
Work closely with service coordinators and supervisors to resolve issues and deliver exceptional customer service.
Adhere to safety standards and maintain current certifications.
Education and Work Experience:
Must be authorized to work in U.S.
At least 4 years U.S. Military experience
Experience with supermarket refrigeration systems (Parallel rack systems: e.g., Walmart, Publix or similar) required
Familiarity with CO2 refrigeration systems highly preferred
Strong customer service skills and a desire to grow in the field.
Valid driver's license required; must be willing to travel locally (up to 75%)
Title: Field Service Technician (Commercial Refrigeration)
Locations: Atlanta GA service area
Client Job ID: 510704644
Field Service/Support Technician
Computer Technician Job In Lawrenceville, GA
Coatings Performance Specialist
Work Shift: 1st Shift (8:00 AM to 05:00 PM)
Number of Openings: 1
.
Responsibilities:
The Outsourced Service Provider supports Company coatings products at a specific account site or region by providing services in the areas of measuring, monitoring, charting, reporting and analyzing key product and process characteristics (coatings field analysis).
Purpose:
The Outsourced Service Provider supports the Company sales/technical teams to assure value to the customer for product technical support and problem investigation, analysis providing coatings field analysis. This position will be to develop students in the technical service organization and create candidates to the fulfill open positions in the future inside of our organization. Experience = 0-3 years.
Strategic Importance:
The Outsourced Service Provider team demonstrates technical and professional expertise to enhance Company's reputation with the customer; integrates within the business and technical community to bring additional value to ECO coatings customers through coatings field analysis; monitors key performance indicators within product service environments to support problem resolution and product improvement initiatives that are critical to customer performance expectations.
Minimum qualifications:
Team members of the Outsourced Service Provider should have the following qualifications - Students of Chemistry or Engineering. Team members must have good interpersonal skills, mechanical aptitude, familiarity with quality systems concepts and knowledge of basic IT tools (e.g. MS Office). Team members must be available to work rotating shifts, weekends (when necessary), able to travel on a limited basis and must be physically capable of working on feet for extensive periods of time.
Special skills required:
Computer Skills MS Word, PowerPoint, Excel, Basic Problem Solving / Root Cause Analysis ability, Good verbal and written communication skills, Good interpersonal skills.
Field Service Technician
Computer Technician Job In Atlanta, GA
and Coesia
Atlantic Zeiser, headquartered in Emmingen-Liptingen, Germany, develops, manufactures, and distributes innovative systems; this includes hardware and software components for the consumer goods packaging industry and the card market. Atlantic Zeiser's portfolio includes technologoies for digital coding and marking, customization and artwork printing of packaging (CGP), and protection of high-quality cosmetics and other luxury products. Also, the company specializes in complete systems for printing and personalization of ID, flat financial and commercial cards.
Atlantic Zeiser is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.
About the Role
This position is remote but will require regular travel across North America including Mexico and Canada, opportunity for travel and training overseas in Europe too. The role is primarily engaged in the installation and service in the field for personalization systems and inline digital print systems. This includes installation, troubleshooting, training, machine validation and in-house service for Atlantic Zeiser customers in the US, Canada and Puerto Rico and other support and service-related activities, as required.
Main Responsibilities include but are not limited to:
Troubleshooting and commissioning mechanical machinery and electrical and software control systems.
Performing preventive and corrective maintenance on equipment.
Performing field installations and providing training at client facilities.
Troubleshooting equipment through phone support to clients.
Creating and organizing documentation and reports for clients and office personnel.
Travel to customer sites, often with little notice.
Interact with customers to explain issues and offer solutions.
What You Need to Be Successful
High level experience in trouble shooting complex machinery.
Strong electrical and software skills (Software download, PLC configuration) and moderate mechanical skills.
Knowledge of IT networks (Ethernet, Router, Gateway, TCP/IP)
Analytical problem-solving skills.
Working knowledge of Microsoft Windows platform, Office Suite (Excel, Word, Outlook), and file management.
Ability to perform preventative or corrective maintenance on robotics systems complex machinery and components.
Background in Form/Fill/Seal Thermoforming, Strip Packaging or Printing card personalization or printing systems preferred.
Necessities
travelling extensively including unscheduled last-minute travel, as well as going abroad outside of the U.S. to customer sites and for trainings.
Reading and understand schematics, assembly drawings, and service manuals.
Making rational decisions under pressure to ensure customer satisfaction.
Interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
Supporting technical questions and concerns via customer phone contact.
Ability to deal with frequent changes, delays, or unexpected events.
Strong drive toward quality and customer satisfaction.
Willingness to work 8+ hour days, including over-time as needed.
Valid driver's license, passport, and willingness to fly to sites as needed.
Our Offer
Coesia North America offers a competitive benefit package which includes, among other things:
Multiple health insurance plan options.
Company paid life insurance.
401k with up to 6% company match.
Paid parental leave.
Company credit card and concur account for expenses during customer visits.
Per diems included in miles reimbursement for driving, working over-time, and when physically on-site at a customer location.
Coesia is an equal opportunity employer and embraces diversity and inclusion.
Field Service Engineer
Computer Technician Job In Atlanta, GA
Our client Rollepaal is looking for a Field Service Engineer in the Atlanta area. Rollepaal is a subsidiary of Hydratec Industries NV, a global leader in pipe extrusion equipment for PVC, PO, multilayer, and PVC-O production, serving key pipe producers in 70 countries.
Rollepaal specializes in the design, manufacturing, and installation of extrusion lines for plastic pipes. They supply machines and complete production lines worldwide, with a focus on sustainability and the use of recycled materials. Their pipe extrusion technology minimizes raw material consumption, contributing globally to access to clean water and sanitation.
About the position
As Field Service Engineer, you are responsible for the day-to-day field service. It is your challenge to ensure a successful completion of service events, installations, corrective maintenance, preventive maintenance, and inspections to the local market.
Key Responsibilities
Perform on-site service activities, including installation, preventive maintenance, and troubleshooting for extrusion equipment.
Execute service operations across North America, ensuring timely and effective support for all equipment.
Conduct inspections and performance testing to assess equipment condition and functionality.
Provide technical support, including remote diagnostics and troubleshooting to minimize downtime.
Oversee installations and commissioning of new extrusion equipment, ensuring seamless integration into production lines.
Maintain documentation, including service reports, customer communications, and internal records, ensuring clear and accurate reporting to both the customer and Rollepaal.
Profile
A completed degree in Mechatronics or Electronics.
Minimum of 4 years' work experience, preferably as an installation or service engineer.
Strong technical insight with an affinity for mechanical techniques; experience with (PVC) extrusion is preferred.
Capable of reading and interpreting prints and 3D models.
Effective communicator capable of managing and maintaining good internal and customer relationships.
Excellent analytical skills to quickly diagnose and systematically resolve malfunctions.
Willingness to travel up to 80% of the time, often spending multiple weeks away from home.
Ability to work independently, with a customer- and results-oriented mindset, while identifying commercial opportunities.
Compensation
The company offers a competitive compensation package with an attractive benefits package and excellent working conditions.
Field Services Engineer
Computer Technician Job In Atlanta, GA
The Company:
LabLogic Systems is a leading supplier and manufacturer of instrumentation and software used in the pharmaceutical, nuclear medicine, life science, and radiation safety fields. We have over 40 years' experience and expertise in providing solutions within highly regulated environments. Many of LabLogic's solutions are considered the industry standard and can be found in over 50 countries around the world. Our company strives to have the highest reputation for providing excellent support, compliance, and reliability.
As well as manufacturing our own instrumentation and software, LabLogic is also the exclusive distributor in the US for the Hidex range of scintillation and gamma counters and is a value-added distributor for Agilent HPLCs and GCs. LabLogic Systems, Inc. is part of the LabLogic Group of companies.
The Role:
We are looking for an additional Field Service Engineer based in Atlanta to join our service team, providing field service, technical support, software support, and user training to our customers. You would primarily work on LabLogic radiodetectors paired with HPLC systems and Hidex scintillation and gamma counters, which are used daily in cutting-edge research across the country and beyond. This is a great opportunity to work with a customer-focused company supporting several of our key, niche product lines. This position will be based out of the hired candidate's home-based office and will require heavy travel. The ideal candidate will have a strong scientific and technical background and will be eager to learn new skills.
Responsibilities:
Conduct installation and basic user training of instruments and software
Provide preventive maintenance, upgrades, and repairs
Perform validation services (IQ/OQ) of hardware and software
Provide technical, and when appropriate, application support
Work closely with service management to coordinate schedule and prioritize service needs
Record work performed in the service database and prepare service reports in a timely manner
Requirements:
Engineering/Biology/Chemistry related degree with knowledge of laboratory instrumentation and software
At least 3 years professional field engineer experience or laboratory background, preferably in the pharmaceutical or nuclear medicine industry
Experience and knowledge of liquid chromatography (HPLC) or liquid scintillation counting
Willingness to travel extensively
Occasional international travel required
Must be highly motivated and have strong problem-solving ability
Excellent verbal and written communications skills
Must be able to work independently
Computer and software experience and proficiency is a must
Benefits:
We offer a competitive salary based on experience. Benefits include a car allowance, 401K plan, comprehensive medical coverage, and 19 days paid vacation. With an expanding organization, there are growth opportunities for high performers.
Field Service Representative
Computer Technician Job In Atlanta, GA
Qualifications:
Previous warehousing experience a plus
Ability to handle continuous interruptions and multiple tasks throughout the day, while managing workload and deadlines
Ability to work well in a team setting
Working knowledge of the Internet, Microsoft Office, Outlook
Must be able to pass a background check
Must be able to lift boxes of at least 70 pounds
Forklift driving experience
Operating a Hand Jack and other Warehouse equipment
Must meet all SIDA guidelines for badging to access secured areas (some positions)
Responsibilities:
Responsible for the warehousing, staging, and distribution functions to maintain a warehouse and/or local inventory that provides quick access to mission critical equipment needed to support the business operation worldwide. Use established procedures and tools to analyze impact and fulfill service requests. Responsible for implementing and maintaining defined warehouse standards across local and satellite locations. Work in a team setting, sharing information and assisting others. May require testing, cleaning, packaging and restocking of various types of equipment. Communicate with other teams within the Field Ops Organization. These day-to-day tasks encompass the Full Life Cycle Management of the many components of technology used to support the day-to-day operations for Delta Air Lines, Inc.
Perform various duties as required by work function: Truck and Van Driver; Projects; Equipment Receiving; IMAC Workorders; Network Projects; Shipping, and Inventory Control
Research disposition of equipment for appropriate handling, i.e., Deinstall, Defective, Retire, Recovery, etc.
Updating and maintaining correct inventory counts within the specific assigned Stock IDs
Complete cycle counts as needed for area of responsibility
Utilize automated tools to perform various assigned daily assignments as determined by job function
Provide research, analysis and problem resolution to team members
Meet established Service Level Agreements for delivery or shipment of orders
Handle multiple assignments/tasks simultaneously
Ability to work in a fast-paced warehouse environment
Comments/Special Instructions
Driving& Escort , DOT medical card
Information Technology Professional
Computer Technician Job In Atlanta, GA
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
Product Support Specialist
Computer Technician Job In Alpharetta, GA
Product Support Specialist
Department: Support
Reports To: Support Manager
Supervisory Responsibilities (if any):
N/A
Job Scope and Accountabilities:
At Kahua, Product Support Specialists provide technical support to Kahua's customers and partners with their use of our Application Platform as a Service solution and our suite of applications for construction project management. Product Support Specialists are assigned a shift each workday where they use their expertise to analyze reported issues, determine root causes, and recommend solutions.
Key Responsibilities:
Consistently demonstrate Kahua's core values
Utilize product knowledge, issue investigation skills, and prior experiences to troubleshoot and resolve reported issues
Prioritize support issues and manage backlog of open tickets
Consistently demonstrate patience and professionalism in all customer and team interactions
Attention to detail
Effectively communicate with customers and other Kahua employees
Offer best practice solutions to user questions about the Kahua platform
Replicate issues and determine proper escalation path to achieve resolution in a timely manner
Assist new users with the onboarding experience
Document problems, diagnostics, interactions, next steps, and solutions (knowledgebase) in a CRM tool
Collaborate with peers, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
Follow up with customers to ensure accurate and timely resolution for their issues
Provide an extraordinary customer service experience
Identify opportunities for continuously improving our customers experiences with Kahua
Strong written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization
Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change
Must have a passion for learning and demonstrable intellectual curiosity
Able to manage competing demands, multiple priorities, while remaining adaptable and flexible
Willingness to work a defined shift based on customer volume
Experience Required:
4+ years of performing construction software support experience, OR other relevant experience in support or similar industries may be considered in lieu of experience listed
Education/Professional Qualifications:
Bachelor's degree in business, engineering, IT, or construction preferred. Other relevant experience will be considered in lieu of one of the bachelor's degrees listed
Interpersonal Skills:
Ability to quickly learn software applications
Strong attention to detail and organizational skills, confidence, curiosity, a desire to solve the puzzle
Takes immediate action on assignments and uses own initiative to perform other tasks that help team achieve its goals
Analytical thinking skills to help define test scenarios
Ability to interact and communicate with team members, management, business sponsors, and non-technical clients
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the peers
Ability to direct, assign, review, and provide critical feedback on the work of others in a constructive, solution-oriented manner
Exhibits alignment with Kahua's Core Values of Teamwork, Customer Focus, Continuous Improvement, Performance and Work-Life Balance
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
At Kahua, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at *****************.
Information Technology Professional (IT Support)
Computer Technician Job In Atlanta, GA
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
Apply Now
Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education .
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors .
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
IT Business Analsyt
Computer Technician Job In Atlanta, GA
JOB PURPOSE:
This position is responsible for helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. This person will serve as the liaison between the business and IT departments. Also responsible for the translation of business needs to IT solutions, and vice versa, with current programs, projects, and initiatives in mind.
CRITICAL JOB FUNCTIONS:
Determine operational objectives by studying business functions; gathering information and evaluating output requirements and formats
Gather intelligence from corporate executives and middle managers about needs and future growth
Construct workflow charts and diagrams, studying system capabilities and writing specifications
Improve systems by studying current practices and designing modifications
Recommend controls by identifying problems and writing improved procedures
Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
Participate in IT priorization meetings, ranking IT requests according to impact and difficulty
Partner with application directors and creators to ensure each project meets a specific need and resolves successfully
Compile and distribute reports on application development and deployment
Consult with the executive team and the IT department on the newest technology and its implications in the industry
Providing leadership, training, coaching, and guidance to junior staff.
JOB REQUIREMENTS:
Bachelor's degree in logistics, supply chain, business, economics, computer information systems or equivalent experience in the industry at the discretion of the hiring manager.
5+ years experience working in transportation/logistics
3+ years experience as an IT Business Analyst
3+ years experience leading and supporting software development projects
Excellent problem solving skills
Must possess a proven ability to complete detailed assignments accurately in a timely fashion
Strong organizational and planning skills
Strong written and oral communication skills
KNOWLEDGE, SKILLS AND ABILITIES
Ability to impact operations and effect change without being confrontational
Ability to work independently and with others
Extremely organized with strong time-management skills
Understanding of modeling techniques and methodologies
Knowledge of software development lifecycles
Competency in Microsoft applications including Word, Excel, and Visio
Exceptional analytical and conceptual thinking skills
EEOC/ADA STATEMENT:
Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
EEOC/ADA STATEMENT:
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
IT Tier Tech 1
Computer Technician Job In Sandy Springs, GA
Classic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be responsible for answering, commenting, and replying to open tickets during downtime. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package
Responds to user inquiries and diagnoses issues through effective communication.
Manages a streamlined problem-solving process encompassing problem identification, research, isolation, resolution, and follow-up actions.
Addresses intricate technical problems by conducting thorough research and providing effective solutions.
Offers technical support via phone calls, emails, and user requests, ensuring prompt assistance.
Records, monitors, and tracks issues meticulously to ensure timely and effective resolution.
Provides advanced support to end users for PC, server, or mainframe applications and hardware.
Collaborates with network services, software systems engineering, and applications development teams to restore services and identify core issues.
Reproduces user problems to troubleshoot operational challenges successfully.
Proposes system modifications to minimize user-related problems.
Handles equipment returns onsite by conducting cleanup, testing, reimaging, and returning to inventory (Windows PCs).
Performs onsite asset tagging and conducts inventory counts for existing stock (must be able to lift up to 50lbs without assistance).
Contributes to knowledge management by creating articles. After resolving an incident, documents the process as a knowledge management article for future reference, stored in Remedy.
May receive training for Critical Incident Response, Account Management, or Problem Management responsibilities.
Qualifications for IT Tier 2 Support Technician (Hybrid):
Education:
High School Diploma or equivalent.
Some college coursework is a plus.
Experience:
Minimum of 1 year of experience in a helpdesk or IT support role.
Skills and Abilities:
Strong technical expertise in IT support and troubleshooting.
Excellent communication skills, both verbal and written.
Proficient problem-solving abilities.
Detail-oriented with a focus on issue tracking and documentation.
Adept at collaborating with cross-functional teams.
Competence in equipment management.
Ability and willingness to travel as required for on-site support.
These qualifications are essential for success in the IT Tier 1 Support Technician role
Classic Collision welcomes diversity and is an EEO Employer.
Information Technologist (Full-time)
Computer Technician Job In Decatur, GA
The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support.
The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision.
*****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks
Duties & Responsibilities
Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems
Ensure all documentation is properly maintained and updated in a timely manner.
Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters.
Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points.
Expectations
Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems.
Strong verbal and written communication skills.
Must be customer service and detail oriented.
Qualifications
Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment.
Experience
Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks.
Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus)
Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus.
Microsoft Office 365 (Teams is a Plus)
Server Hardware
Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management
Certification:
Apple or Microsoft Technology and/or CompTIA certification(s) preferred
Google Admin Certification or equivalent experience preferred
Education:
BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience
Experience:
A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments
Working in academic environment: 2 years (Preferred)
Administering Chromebook: 2 years (Preferred)
Apple/Mac device: 2 years (Preferred)
Google Education: 2 years (Preferred)
Mobile Device Management: 2 years (Preferred)
WordPress: 2 years (Preferred)