Computer Technician Jobs in Elfers, FL

We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have experience and knowledge with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision). Specific experience with CRM and/or planning is a plus. Key Responsibilities: Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. Document all client interactions and solutions in our case tracking system. Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. Work with other junior analysts with inquiries and case resolutions. Leverage AI tools to enhance support efficiency and effectiveness. Qualifications : 2+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. Strong problem-solving and troubleshooting skills. Excellent communication skills, both written and verbal. Ability to work effectively in a remote, collaborative team environment. Experience with AI tools and technology is a plus. A proactive and positive attitude, with a willingness to learn and grow within the organization.

Provides professional service and support for HDE customers by performing start-up, repairs and maintenance of HDE equipment; works within the guidelines set by the Product Service and Support Manager and follows the established procedures when representing HDE. 3+ years of technical field service experience in wastewater equipment systems Proven ability to troubleshoot, test, repair, commission, and service wastewater equipment systems Basic understanding of systems controls (PLC) Experience with Microsoft office, including the ability to use smart devices Ability to work in a high customer facing position Ability to identify and remedy potential safety concerns Ability to pass a background check and drug screen Valid driver's license with a clean driving record 80% travel - Monday-Friday Responsibilities Installation - technical consultation and installation assistance to on-site personnel or contractor Start-up - Customer pre-consultation, site readiness preparation, start-up monitoring, assist and train Equipment maintenance - perform routine maintenance and adjustments on equipment Basic single and three phase electrical knowledge Repairs - repair machines and systems, determine correct tools required to perform job; maintain clean and high-quality work environment Troubleshooting - determine cause of failure and take appropriate action to remedy the problem, make product improvement recommendations, assist with R&D efforts Record Activity - create and maintain accurate service records, complete service trip reports, and record using appropriate software; i.e., Word, Excel, Outlook, etc. Safety - comply with all safety policies, practices and procedures at all times Travel - up to 80% within the U.S. and internationally Dependability - is consistently at work and on time, follows instruction, responds to management direction and solicits feedback to improve performance Other responsibilities as required by Management Qualifications Experience in wastewater field preferred Associate's degree in technical field preferred 3 years of experience in a related field or a combination of education and experience “Hands on” experience with Electro-mechanical systems, pneumatics, AC/DC industrial controls including motor controls, PLCs, VFDs, HMI, servos, and machine wiring Excellent interpersonal skills required: skilled at written and oral communication, able to work constructively with customers and code enforcement officials, able to effectively explain function of equipment to customers Ability to read/update schematic drawings and BOMs Strong time management skills and organizational skills, travel preparation and planning Practical experience in troubleshooting and repair of mechanical equipment Must occasionally lift or move up to 75 pounds Must be able to work in confined spaces Able to sit for long periods on airplane or in vehicle, and climb up and down ladders and steps Valid U.S. passport or the ability to obtain one Travel and work is performed under all weather extremes, from wet to dry and hot to cold Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) matching Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Vision insurance Schedule: Monday to Friday Work Location: Hybrid remote in Clearwater, FL 33762

The Customer support engineer works with users to resolve their technical problems related to the products and solutions sold by the company. This may include installation, configuration, maintenance, and troubleshooting user issues. The Customer support engineer must be able to diagnose issues, provide effective solutions, and guide users through the resolution process. To carry out his missions, he/she may be required to travel to clients, with international coverage. General position description Provide our clients with technical support on any questions or concerns that related to our products. This role requires technical problem-solving, client service, and collaboration skills to ensure that clients can access and utilize the platform. Customer-oriented mindset with a focus on providing exceptional support and building positive relationships with customers. The individual selected for this role will also work closely with other departments when escalation is required to advocate for a timely resolution of the client issue. Provide Client Support by actively and urgently seeking to resolve ticket issues by producing tested fixes and continually communicating with clients. Collaborate with other team Product Support Specialists to achieve faster, more efficient responses to and resolution of trouble tickets. Responsibilities Ownership of the customer relationship, and their service experience. Real-time telephone support to clients. Maintaining a consultative relationship with clients. Multi-tasking in a cross-organizational, cross-functional work environment. Proven technical understanding of new and emerging technologies, and the capability to continue expanding this knowledge in short timeframes. Ability to occasionally proved pre-sales support. Technical Skills, Knowledge and Abilities 5+ years of hands-on experience supporting users and product integration in a professional service organization. Associate of Science Degree in Computer Science or related field is a must. Strong understanding of broadcast TV technologies, including video encoding, streaming protocols, broadcast equipment, and signal processing. Should include basic knowledge of industry standards such as SMPTE, ATSC, ATSC3.0, MPEG, IPTV and OTT. Operating System and associated system administration knowledge related to Windows and Linux. Computer Hardware, installation, configuration and upgrading software. Diagnosis and troubleshooting of OS and hardware related issues. Familiarity with ticketing systems (e.g. JIRA) and remote desktop support tools. Understanding of Microsoft and Linux systems and network administration Establishing or supporting VMware, vSphere and AWS environments. Ability and desire to work with customers, software developers and software testing/QA personnel to convey technical and business issues in a professional, proactive, and concise manner, on the telephone and in person Excellent interpersonal, communication, and presentation skills Experience working in broadcasting, cable, or satellite industries; knowledge of ATSC and DTV standards; experience with MPEG products, telecommunications, and/or datacasting products is also a plus Basic knowledge of vendor equipment such as Ateme, Harmonic, GatesAir are a plus Track-record of continuously broadening one's knowledge, staying curious, and improving personal effectiveness preferred Basic understanding of SalesForce CRM Working Conditions Responsibilities may require working evenings periodically, sometimes with little advanced notice. Willingness to travel internationally on occasion. This position requires to be onsite Mon-Fri 9AM to 5PM at location : Tampa, FL. Benefits 100% covered benefits via United Healthcare Matching 401k PTO

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned. Total Rewards: Medical Benefits from day 1 Up to 4 weeks paid time off accrued within the 1st year. 6 paid company holidays + 6 paid floating holidays 401k with up to 6% company match Annual Incentive Program (bonus) Responsibilities: Electromechanical Emergency and Preventative Maintenance: Perform high quality preventative and emergency maintenance services on Entrust equipment Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include: Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing Day-to-day repairs may consist of: Cleaning rollers, sensors, cavities and such as required Calibrating sensors, data read/write devices, application pressure, etc. Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.) Evaluation/ replacement of temperature/ proximity/ position sensors Software adjustments for temperature, hardware positioning, etc. Utilizing repair and service manuals to troubleshoot card printer systems Utilizing test equipment such as voltmeter and laptop Utilizing hand tools such as screwdrivers, pliers, wrenches, etc. Maintain accurate and proper trunk inventory levels Follow established processes for service activity reporting and call management Accept, organize, and respond to service calls utilizing a dispatch system Drive to customer sites daily to provide service and maintenance as applicable Customer Interaction: Interact with customer operations staff Be consistently reliable and timely in all aspects of the position, and display a positive attitude Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance Work to continually improve customer relations Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values Learning and Development: Participate in company sponsored personal development and quality initiatives Complete all company training and development courses required by Entrust Develop competency in required applications to confidently use diverse software and systems required by the operation Assist less experience personnel that require assistance with difficult repair problems Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement Qualifications: Basic Qualifications: High School Diploma/GED or equivalent Minimum of 2 year of electromechanical technician experience Proficient problem solving and troubleshooting skills Proficient with PC's, current operating systems and relevant software applications For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations Willingness to be on-call Ability to lift up to 70 lbs and spend the majority of the shift bending, stooping, walking Overtime is required as needed Preferred Qualifications: Associates degree in Electronics or related field or equivalent verifiable training Additional electromechanical technician or field service experience Entrust central issuance Advanced technical education Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products Skilled with tools and electronic test equipment About Entrust: Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they're crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it's no wonder the world's most entrusted organizations trust us. For more information, visit **************** Follow us on, LinkedIn, Facebook, Instagram, and YouTube Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Job Details Tampa Corporate - TAMPA, FLDescription The Technical Support Specialist position is responsible for technical support to our customers in relation to cases coming from production. This position is a combination of client interaction ensuring customer satisfaction/retention, system/database administration, and clarification of prescription non-conformances prior to fabrication. This selected individual will assist the department to provide our customers with prompt, attentive communications. Responsibilities/Duties/Functions/Tasks Provide phone consultation and guidance to customers including doctors and dental office staff Make outbound calls to dental office customers to resolve out of production case issues Ensure call communications are properly documented in the customer relationship management system (LabTrack/CRS) including saving and attaching photos to case records. Maintain key performance indicators for call productivity such as case turnaround time and call volume Accurately represent DDS Lab products and warranties Ensure that customers receive a follow-up or response to inquiries within designated time frames determined by management. Filter and communicate technical issues to the TC team as necessary Enter customer complaints in our feedback system Soft transfer calls to technicians Learn about DDS Labs products and services and keep up to date with any changes Manage Aging Cases workload by sorting and organizing cases as needed to meet customer fulfillment requirements. Respond to non-technical customer questions in order to maintain a one-call resolution and high customer service standards. Other duties as needed Qualifications Qualifications (Experience, Education, Licensure, Certification) Excellent typing and computer skills High School Diploma or GED required Call center experience preferred Fluent in written and spoken English Previous dental experience in a lab or dental office preferred Special Position Requirements Utilize on-the-spot stress reduction management techniques to avoid an unsatisfactory customer experience. Ability to problem solve within a limited time frame while a customer is on the phone. Ability to maneuver a mouse, digital camera and use basic keyboarding skills to alternate between several databases. Maintain the highest degree of professionalism, remembering to speak clearly, using a positive tone of voice during customer calls and while working in the call center area. Superior attention to detail Dependable and reliable. Ability to respond to customers in a professional manner. Ability to adhere to assigned schedule. Ability to adhere to dress code standards.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

BGIS ITS is currently seeking a Commercial HVAC Field Technical Support Specialist to join the team in Hudson, FL and surrounding areas. Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that Company. BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development. Summary of the role The Commercial HVAC Field Technical Support Specialist is responsible for providing expert technical support to Technicians and other key positions in the organization resolving complex HVAC issues and utilization of specific system tools ensuring timely, safe, and effective solutions. The priorities of the position are identified by business leaders and emergency responses required for excellence in customer delivery. Key job activities include leveraging expertise in a wide range of HVAC systems, including VRF/VRV, diagnosing problems, and collaborating with internal and external resources. Additional responsibilities include data integrity, verification, reporting and analysis. The Commercial HVAC Field Technical Support Specialist demonstrates BGIS values. KEY DUTIES AND RESPONSIBILTIES HVAC Equipment and Systems Subject Matter Expert Act as subject matter expert and technical support for wide variety of HVAC systems and brands serviced by BGIS being able to answer questions, troubleshoot, repair, guide maintenance activities, and provide training. Promote safety, health, and environment in all work activities and ensure compliance with internal standards and external regulations. Facilitate specific system, equipment, and application training for client account teams, departments, and new accounts to BGIS. Provides regular updates on escalations trends and compiles/analyzes key performance indicator data to support client account teams and monthly reporting to internal executive team. Completes data changes to the assigned systems including asset management and maintenance tracking as required. Uploads documents, forms, and submissions to the internal portal to be shared, monitored, and reviewed by the client account teams. Reviews and verifies accuracy of all compliance related data submitted from client business groups and product lines. Seeks opportunities to improve efficiencies through best practices and collaborating with internal teams. Participates in corporate programs/projects conversations including releases of new system applications. Contributes to the development, documentation and review of policies, processes, training materials and work instructions for internal and external users. Research and provide wiring schematic support for BGIS technicians. Assist with controller configurations for all HVAC brands serviced by BGIS. Monitor, understand, and support computer and diagnostic tool requirements for VRF/VRV systems. Collaborate with Quality Control to provide installation support as needed. Submits updates for process documents including work instructions, forms, and policies Develop and maintain a comprehensive knowledge base of HVAC technical documentation, including manuals, schematics, and troubleshooting guides. Participate in training and development programs to stay current with new technologies and HVAC systems Contributes to the completion of other key initiatives as assigned. Problem Solving and Resolution Resolve problems and/or conflicts and maintains open communication with BGIS internal team and with client account team. Walk technicians and other team members through identifying potential issues with phone and provides instructions on how to resolve. Recommend solutions and implements appropriate actions for issues. Ensure customer requirements are captured and met in a timely basis. Offer real-time video support for technicians on-site, using platforms like Zoom, Skype, or Facetime. KNOWLEDGE AND SKILLS Associate Degree or equivalent work experience in related field such as HVAC or mechanical engineering. Minimum of 5 years performing job duties as an HVAC technician or in a related technical support role. Strong knowledge of HVAC systems, including VRF/VRV, chillers, boilers, and air handling units. Excellent trouble shooting and problem-solving skills to properly diagnose and recommend appropriate solutions. Understanding of compliance requirements of relevant external organizations. Knowledge of quality management practices. Effective communication skills including verbal and written. Ability to effectively manage time and balance competing priorities. Both individual performer and contributor to a larger team. Effective data management skills, Attention to detail for data reporting, verification and analysis. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Industry recognized certifications such as NATE, R-410A preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a customer focused environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. Position is expected to be available to provide support beyond normal Monday-Friday typical business hours including evenings, weekends, and holidays. Ability and willingness to travel. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits of Working with Millian Aire and BGIS. Competitive Salary Health, life, and disability benefits package 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas Corporate perks through ADP 401K plan with employer match Technical training and development opportunities Growth and relocation opportunities Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-RL1

As an IT Support Specialist, you'll be the go-to tech support for both local and remote users in our corporate, sales, and construction teams. Your expertise in deploying, troubleshooting, and repairing Windows desktops, laptops, mobile devices, and various office technologies will be essential in ensuring smooth and efficient operations. Essential Duties and Responsibilities Provide hands-on and remote technical assistance to corporate, sales, and construction users across multiple locations. Support includes on-site help at Headquarters, remote locations, and on field sites. Support channels include on-site visits, phone, email, and remote assistance tools. Address and resolve internet and network-related issues, including reporting outages to service providers and maintaining communication with the Service Desk team to ensure prompt service recovery. Set up and configure desktops, laptops, and mobile devices using company-approved configurations, ensuring seamless deployment with minimal user downtime. Perform repairs and troubleshoot issues related to printers, scanners, copiers, and other office technology, ensuring critical deadlines are met with minimal disruption. Provide technical support for both in-house applications and industry-standard tools like Microsoft Office, Microsoft Teams, Microsoft Intune, Microsoft Azure, Fresh Service, GoToAssist, Cisco Meraki, and SharePoint. Participate in hardware and software rollout projects, coordinating with the department to ensure smooth transitions with minimal downtime for users. Assist in the auditing and management of computer equipment and network infrastructure, including routers, switches, internet lines, and wireless cards, ensuring all systems are up-to-date and functioning correctly. Provide new hires with a basic introduction to their tech setup, including hardware, software, and network resources, helping them quickly acclimate to company systems. Take ownership of assigned tasks and projects, ensuring they are completed within specified timelines while coordinating with the Service Desk team as needed. Capable of working independently on tasks when necessary, while also being able to collaborate effectively with the Service Desk team to resolve issues and improve overall system performance. Monitor and enforce IT security policies, including the management of antivirus software, data encryption, and user access controls, to protect company data and ensure compliance with industry standards. Job Competencies Customer/Client Focus Communication/Building Relationships Time Management Flexibility Business Acumen Qualifications High School Diploma or equivalent required; Associates Degree in IT or a related field preferred. 3 years of relevant IT experience required. Understanding of IT Helpdesk practices with strong emphasis on customer service. Extensive knowledge of computer hardware, software, and basic networking. Understanding of network wiring and small office network configurations. Experience working with active directory managing user accounts and access. Strong knowledge of Windows OS, computer hardware, and basic networking. Experience with Active Directory and network setups. Support experience setting up and troubleshooting HP, Xerox, and Sharp copiers. Must have immediate availability to communicate when required by the company via employee-provided technology that is compatible with company systems and using data access supplied by the employee. (No reimbursement is provided for employee's choice of technology or for employee's data usage). Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint. Current, valid Driver's License with acceptable driving record. Work Availability Regular, predictable attendance is an essential function of this position. Must be regularly available and willing to work at least full workdays from Monday through Friday and such other hours as the Company determines are necessary or desirable to meet business needs. This position also requires periodically being available to support local and field users after hours, weekends (“on call”) and Holidays. The employee may be “on call” an average of one week per month. While “on call”, the employee will need to answer telephone calls from the Company's computer users to the Company's Service Desk line, which the employee will forward to his or her personal phone line. Generally speaking, the employee should return any missed calls within one hour if possible. The employee will be free to engage in personal activities while “on call.” The employee will not need to answer calls between the hours of 10 p.m. and 7 a.m. The employee will exercise discretion to determine the appropriate response and urgency of the user's request. If the employee is unable to resolve the user's request over the phone, the employee will establish with the user an appropriate response time frame. If the employee is unable to meet the user's schedule, the employee should call other employees in the IT department for assistance in responding to the request for help. Time spent on tasks such as talking to computer users, troubleshooting, and providing user support will be compensable, as will any associated travel time that may be necessary. ***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match*** Perry Homes is an Equal Opportunity Employer Disclaimer: Recruitment Fraud - Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact careers@perryhomes.com.

FrankCrum is a Top Workplace! FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity! Click here to learn more about FrankCrum! The Role You'll Play to Create Success We are happy to announce a full-time Technical Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients. Receives telephone calls and e-mails from users and assists with their technical problems or questions. Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service. Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Provides first level of support for Exchange 2010, including Outlook setup, troubleshooting and Mailbox creation, as well as for digital and IP phone systems. Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts. Works with co-workers to research problems and find solutions. Consults with client and staff to implement and support remote check printing setup. Documents system processes for hardware group when needed. Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary. Researches and evaluates new products and attend training sessions and seminars to further knowledge. Performs basic system administration work on various systems. The Attributes We Seek Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent. An associate degree or equivalent technical certifications is preferred. A high school diploma is required. Minimum of three (3) years of experience in areas such as Microsoft technology knowledge including Active Directory, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. Our Competitive Benefits Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including: Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family! Dental and Vision Insurance Short Term Disability and Term Life Insurance at no cost to the employee Long Term Disability and Voluntary Term Life Insurance Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match Employee Assistance Program at no cost to the employee Flexible Spending Accounts for Medical and Dependent Care Reimbursement Health Savings Account funded by FrankCrum Paid time off and holiday pay Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year PTO cash out Tickets at Work Access to the Corporate America Family Credit Union Employee and client referral bonus programs Paid volunteer time What's Special About FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic! If you want to play this role to positively impact our clients' day-to-day business, then apply now! FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2LCCZ Location: Tampa, FL Duration: : 1 year (with possible extension) • Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors. • provide remote O365 on workstations and mobile • Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues. • Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications Additional Information For more information, Please contact Shubham ************

Requirements Must be within driving distance of Largo, Florida, and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $30.00/hr

Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support. Essential Duties & Functions • Provides client networking connectivity and telecommunications support. • Tracking and documentation of hardware inventory. • Track, Maintenance, and documentation of user support issues. • Desktop/Laptop, phone, and printer set-up and maintenance. • Engage with Vendors/Providers to support hardware, software, and other IT Services. • Provides status updates and reports to IT Leadership. • Assist and consult with other specialists on various support issues or projects. • Identify needs for function-specific new policies and procedures; and to implement upon approval. • Demonstrated ability and skill in written communication and interpersonal skills. • Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance. • Managing multiple projects simultaneously while maintaining high customer service standards. • Other duties as assigned. Required Education, Certifications, Licenses, & Training • Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application Required Years of Experience • A minimum of (2) years of increasingly responsible experience in IT Support Required Knowledge, Skills, and/or Abilities • Knowledge of PC Hardware/Software components • CompTIA A+ and/or Network+ certifications preferred. • Strong Analytical Thinking and Troubleshooting Skills. • Knowledge of principles and operations of computer systems and related peripheral equipment. • Having a working knowledge of common information technologies and systems.

Help Desk Technician I Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients' communications, managed IT and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success. Why a Career at Access One An opportunity to grow your career and expand your knowledge Professional development and growth through continual learning Recognition of all your accomplishments, large and small A chance to relax and enjoy your co-workers at company events Access to health programs such as gym membership incentives Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning Volunteer and donation opportunities to help improve our community What you will do The Help Desk Technician II is responsible for supporting inbound tickets and phone calls for multiple clients in a fast-paced environment across diverse network environments. The primary role of this position is to provide outstanding customer service for Tier 2 service requests, incidents, and problems reported by end users as well as assisting or taking over issues from our Tier 1 team members. These type of issues/request can range from working with end user workstations, servers, virtualization, printers, networks, and any vendor specific hardware and software that a client may use. Access One is looking for a confident and knowledgeable technician that is willing to go the extra mile to provide outstanding customer support with a “can do” attitude. Job Responsibilities Provide support of incoming requests to the help desk via phone and/or ticketing system to ensure courteous, timely, and effective resolution of end-user issues. Ability to prioritize incidents, alerts, and service requests according to defined processes to meet defined SLAs. Technical support at the network level: WAN/LAN/WLAN, Firewalls, Routers, and Switches. Experience with Cisco, Meraki, and SonicWALL is a plus Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor and manage Microsoft Windows 10/11 Operating Systems. Monitor and manage Microsoft Windows Server 2012/2016/2019 Managing and Administrating clients Microsoft O365 environments Previous experience of using an RMM is a plus Maintain internal and/or client-facing documentation as changes or knowledge is found Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions. Support of backup and disaster recovery solutions. Datto is a plus Work closely with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance. Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships Fast and timely turnaround on all customer requests and escalations Both being able to receive escalated service requests as well as knowing when to escalate requests to appropriate higher-level team members or departments when needed Responsible for entering time and expenses as it occurs in our ticketing system Ability to work independently with locating information to assist a customer/vendor Ability to assist and or train other team members when assistance is needed Who you are Having worked in an MSP environment is a plus Minimum High School Diploma or equivalent College-level courses in IT and/or certification preferred Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, Azure AZ-900 or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in similar role Advanced understanding of operating systems, business applications, printing systems, and network systems Advanced diagnostic skills of technical issues NinjaOne RMM /ConnectWise PSA experience strongly desired Knowledge of IT applications, processes, software, and equipment Strong organizational and customer service skills Interpersonal skills: such as communication skills, active listening, and customer-care Ability to multi-task and adapt to changes quickly Ability to work in a team and communicate effectively Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment Salary Range: $22-23/hour DOE Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REMOTE 7 AM to 4 PM CST

Full-time Description The IT Technician will be responsible for maintaining and assisting in the management the church's technology systems, including hardware, software, and network infrastructure. This position will provide hands-on support for the church's technological needs, IT systems for office staff, and digital platforms for online services. The ideal candidate will be skilled in troubleshooting, maintenance, and support, ensuring smooth operations for all technological aspects of the church. Must give testimony and evidence of a personal relationship with Jesus Christ and sense the call of God to a serving ministry. Maintain and monitor church network infrastructure (Wi-Fi, routers, switches, etc.) to ensure reliable connectivity. Support and troubleshoot server and computer systems for office staff and ministries. Regularly update and patch software to ensure security and functionality. Set up and operate equipment for services, events, and ministry meetings. Provide technical support to church staff, volunteers, and ministry leaders regarding IT issues (e.g., software, hardware, printer malfunctions). Maintain an inventory of all IT-related equipment, including computers, tablets, audio/visual gear, and accessories. Responds to repair and maintenance requests in a professional and timely fashion Work in cooperation with all levels of management, support staff, personnel, church leaders, volunteers, members and guests to fulfil the mission of Indian Rocks Requirements Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Experience: At least 2 years of experience in IT support, preferably in a church, nonprofit, or similar environment. Physical Requirements: Prolonged periods standing and walking. Must be physically able to climb ladders, bend, or crawl into awkward spaces. Must be able to lift up to 50 pounds at a time. Skills: Proficiency with network management, troubleshooting, and security protocols. Strong knowledge of hardware and software installation, configuration, and maintenance. Demonstrate a consistent Christian lifestyle as referenced by the: Mission Statement of Indian Rocks Statement of Faith of Indian Rocks Leadership Guidelines of Indian Rocks Must be an active member of Indian Rocks as defined below: Regular attendance in worship services Regular attendance/involvement in an Indian Rocks Connection Group or Small Group Committed to systematic stewardship and faithful in tithing. Responsible to perform the other duties as assigned and approved by supervising personnel to include, but not limited to: Lead Pastor, Church Administrator, Associate Pastors, Generations Pastor or Personnel Committee This Ministry Job description is not limited in scope or definition and may be adjusted based on developments or growth of the church organization or structure, administrative directives and/or policies, or policy changes.

Working Title: FDC-CRIMINAL JUSTICE INFORMATION TECHNICIAN -70045277-CIRCUIT 06-A PINELLAS PARK, FL Pay Plan: Career Service 70045277 Salary: $33,760.22 Annually Total Compensation Estimator Tool * OPEN COMPETITIVE ADVERTISEMENT* Criminal Justice Information Technician - 70045277 This advertisement is for a Career Service position located at Circuit 06-A Pinellas Park, FL. Salary: $33,760.22 Annually SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY. SPECIFIC DUTIES & RESPONSIBILITIES: * Receives, records and secures payments made by probationers, parolees, and community controlees. Ensures maintenance of accurate data in identifying, crediting and recording such payments. Systematically reviews and audits payment logs generated by computer. * Receives payment and provides receipts to offenders and probation officers. References and research records for error corrections and returned checks. Performs daily reconciliation ensuring accuracy of documents provided to correctional probation supervisor for review and approval. * Compiles transmittal correspondence, summaries, breakouts and fiscal reports for management control. Coordinates with correctional probation supervisor and other staff to maintain information flow and provide necessary data. * Reviews, verifies, makes grammatical changes as needed, and reproduces documents for final submission to the court, criminal justice agencies, and other internal and external recipients. * Maintains and ensures confidentiality of office materials (reports, files, printed paperwork, correspondence, etc.). Collects data from the automation system for statistical reports and maintains daily records of pending and completed investigations. * Reviews reports from various locations and composes notices for review or investigation. * Assists with the preparation of vehicle/travel vouchers for staff and serves as an office receptionist as needed. * Takes required photos of probationers, parolees, and community controlees and/or providing guidance to them on the appropriate location for photographing. * Provides responses to general information inquiries from criminal justice agencies and local officials. * Assists in record/file creation, retention, and preparation for destruction. * Maintains equipment, supplies, and assists with the oversight of the supply inventory, expenses, and documentation for supply purchases. * Performs other related duties as assigned. BENEFITS: * Paid vacation, sick leave, and holidays. * Comprehensive health insurance and life insurance with accidental death and dismemberment benefits. * Supplemental Dental, Vision, Life, Disability and Hospitalization insurance. * Tuition-Free college courses. * Retirement Plans with the Florida Retirement System: * Pension Plan (Traditional Retirement Pension Plan) * Investment Plan (401(K)-Type Retirement Plan) * Deferred Retirement Option Program (Drop) * Deferred Compensation * Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption. REQUIRED QUALIFICATIONS: Please note, when submitting a college/university degree, if selected for this position official transcripts will be required. * Must possess a High School Diploma or its equivalent Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at **************. Applications will be accepted until 11:59 PM EST on the closing date. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: PINELLAS PARK, FL, US, 33781

Job Code **4671** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=4671) **Ghostrock,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **AEGIS IT Engineering Technician IV.** **Position Responsibilities:** + **_US Citizen_** + **_Only candidates currently possessing an Active Secret Clearance (or higher) will be considered for this position._** + High School Diploma or Equivalent. + Within the last ten years, have a minimum of four (4) years full-time technician experience leading maintenance, installation, test, or repair of AEGIS computers, peripherals, networking and display systems. + Experience with interpreting Equipment technical manuals, mechanical and electrical drawings. + A working knowledge of Microsoft Outlook, Word and Excel. + A working knowledge of Maintenance and Material Management (3M). + Experience at Regional Maintenance Centers (RMC) is advantageous. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. **Job responsibilities** + Ability to work on a rotating 1st shift that can include weekend days + Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm + Improve operational stability and availability through participation in problem management + Monitor production environments for anomalies and address issues utilizing standard observability tools + Assist in the escalation and communication of issues and solutions to the business and technology stakeholders + Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure **Required qualifications, capabilities, and skills** + 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services + Experience working with SQL + Experience working with Unix + Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud + Exposure to observability and monitoring tools and techniques + Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework **Preferred qualifications, capabilities, and skills** + Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal + Experience with Java/Python programming languages + Experience with Shell Scripting JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. **Job responsibilities** + Ability to work on a rotating 1st shift that can include weekend days + Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm + Improve operational stability and availability through participation in problem management + Monitor production environments for anomalies and address issues utilizing standard observability tools + Assist in the escalation and communication of issues and solutions to the business and technology stakeholders + Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure **Required qualifications, capabilities, and skills** + 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services + Experience working with SQL + Experience working with Unix + Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud + Exposure to observability and monitoring tools and techniques + Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework **Preferred qualifications, capabilities, and skills** + Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal + Experience with Java/Python programming languages + Experience with Shell Scripting JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans