Community Relations Manager job description

Headquartered in Farmington Hills, Michigan, RHP Properties (www.rhp.com) is the nation's largest private owner and operator of manufactured home communities. With more than 360 communities throughout 30 states, we continue to expand our footprint to provide accessible and affordable housing across the country. All of this would not be possible without the energy and drive of our talented employees! We invest in our employees, with regular training, opportunities for advancement, and fun events to bring everyone together.

We are presently seeking a Community Manager for our Holiday Estates located in Grand Rapids, MI to manage the daily administration, operation, and personnel of the manufactured home community in an efficient, professional, and profitable manner.

As a Community Manager, you will:

• Manage and deposit daily collection of all monthly rentals, late fees, etc.
• Pursue delinquent rents and perform evictions within State and landlord laws and attend court proceedings as required.
• Hire, train, motivate and manage onsite staff to ensure deadlines are met. Administer discipline with proper documentation.
• Demonstrate leadership in corporate attitude, communication skills, and professional appearance. Exemplify adherence to company policies and procedures.
• Inspect the community grounds and community-owned homes to maintain a presentable appearance.
• Manage and assign tasks to the maintenance staff through the use of the Maintenance Work Order system.
• Enter lead information in the Lead Tracker System and complete guest cards.
• Process, approve, and forward invoices in a timely manner to the Corporate Office; maintain petty cash; keep track of all expenses and receipts.
• Maintain employees’ files, timesheets, and records to coordinate accurate compensation and benefits.
• Analyze and audit daily, weekly, and monthly reports and address any issues or incorrect information

Company DescriptionRHP Properties is an accomplished real estate investment firm specializing in the acquisition and professional management of manufactured home communities. We own and manage a total of 303 manufactured home communities with 71,783 sites spanning 29 states, with a combined value of approximately $6+ billion. We are the largest private owners in the industry.

Our organization's success stems from the ability to effectively target and acquire well-located Manufactured Home Communities, whose value can be enhanced through RHP’s comprehensive and competent management. RHP is committed to creating a wonderful environment where our residents always enjoy a well-maintained and attractive community.

RHP Properties is America's Home.
Live Life. Live it Here.

· Good benefits package including medical, dental, & vision, and 401(k)

· Paid holidays, and Vacation.

· Employee health and safety are our top priority.

Your day might look like this:

· Manage daily operations of the property to achieve established budgeted financial and operational goals

· Control expenditures by staying within constraints of the approved budget including maintenance repairs

· Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewals

· Supervises property staff to ensure goals are met; this includes hiring, training, and performance management

· Assist in managing the client/owner relationship by providing updates and reporting on the property’s performance and responding to owner requests as needed

We are looking for:

· Previous property management experience is required, with over 100+ units.

· Proven supervisory skills to hire, lead, direct, and evaluate team members

· Proficient in MS Office Suite and Yardi/OneSite software

· Being financially savvy; previous experience in creating/adhering to budgets, fiscal reporting

· Excellent communication skills; ability to read, write and communicate effectively

· Diverse and inclusive culture

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: Depending on experience

Benefits:

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision insurance
• Employee discount
• Paid time off
• Parental leave

Schedule:

• Day shift

Supplemental Pay:

• Bonus pay

Experience:

• Property Manager: 3 years (Required)

Work Location:

• One location

Work Remotely:

• No

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Things You Need
• High School diploma or equivalent; bachelor’s degree preferred
• Three or more years of experience in property management with at least one year as a Community Manager
• Willing to work flexible schedule including weekends and holidays
• A sharp, professional appearance
• Must be able to walk the property which includes climbing stairs
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies
• Stand for extended periods of time
• May be required to lift to 25 pounds without assistance
• Skills:
o Dynamic team leadership and communication abilities
o Working Knowledge of Fair Housing Laws
o Working knowledge of Affordable Housing programs
o Proficiency in Microsoft Office (Word, Excel, and Outlook)
o Able to multitask and meet deadlines in a timely manner
o Knowledge of Yardi or other industry software preferred

What We Will Provide You
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
• Medical/Rx
• Dental
• Vision
• Employer Paid Life/AD&D
• Voluntary Life/AD&D
• Short Term Disability
• Long Term Disability
• Employee Assistance Program
• Accident Plan
• Hospital Indemnity Plan
• Critical Illness Plan
• Legal/ID Theft Protection
• Pet Insurance
• 401(k) Retirement w/ Match + Immediate Vesting
• Paid Holidays and Time Off (3+ weeks)
• Rent Discount (30%)
• Tuition Reimbursement($2,000/year)
• Paid Parental Leave (4 weeks)
• Employee Referral Bonus
• Employee Rewards and Recognition

You’re exceptional. Let us make you feel it. Join our team.
South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO.
South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.