What does a Community Liaison do?

A community liaison is responsible for managing the communication between local institutions and community citizens. Community liaisons often coordinate with the community to talk about their needs and concerns, directing them to the organizations with plans on improving the people's lifestyles. They also assist in scheduling outreach meetings and fundraising activities to benefit the citizens, handling promotional events, representing an organization for human welfare to increase public awareness. A community liaison must have excellent communication and organizational skills, especially in solving community concerns and complaints.
Community liaison responsibilities
Here are examples of responsibilities from real community liaison resumes:
- Grow and manage existing relationships in assign territories with physicians, hospitals, skil nursing and rehabilitation facilities and assist livings.
- Create a brochure with InDesign.
- Create social media strategy: Facebook administrator, NYPL blog contributor
- Provide nutrition, fitness and diabetes education to the community at large.
- Construct online training courses in HTML using materials provide by instructional designers.
- Design the web application screens for new systems using modeling tool like HTML.
- Build relationships with the customers in the CRM and update information that is necessary.
- Identify, develop, and maintain relationships with community groups that impact the Medicaid population.
- Implement the precision cueing capability for TPS-X, including validity checking and state vector propagation (Java).
- Develop and maintain value add marketing tools, including marketing literature, newsletters, Facebook page, and other external communications.
- Contribute to Jenkins continuous integration strategy.
- Demonstrate competency in PowerPoint formulation and presentation.
- Assemble PowerPoint presentations for community and area businesses at community meetings.
- Obtain and verify patient demographic and insurance information according to HIPAA guidelines.
- Collaborate with sales team to produce a comprehensive disease management presentation for patients and referral sources.
Community liaison skills and personality traits
We calculated that 19% of Community Liaisons are proficient in Patients, Customer Service, and Home Health. They’re also known for soft skills such as Speaking skills, Organizational skills, and Compassion.
We break down the percentage of Community Liaisons that have these skills listed on their resume here:
- Patients, 19%
Manage the monthly enrollment of 500 patients facing Ambulatory Care Sensitive Conditions and conducted individual telephonic follow-up of care.
- Customer Service, 7%
Developed lasting relationships with referral sources by providing excellent customer service and communicating well with all levels and types of professionals.
- Home Health, 6%
Coordinated staff in-services to provide current and new information regarding home health care, insurance benefits and Medicare/Medicaid regulations.
- Community Outreach, 5%
Tracked and monitored effectiveness of community outreach events to develop outreach strategies, tracked and monitored social media usage and feedback.
- Patient Referrals, 4%
Work as a member of an interdisciplinary hospital team assisting in proving supportive therapy and making patient referrals.
- Community Resources, 4%
Relieved professional staff in gathering community data to assess program effectiveness, increased or additional service needs and community resources.
Common skills that a community liaison uses to do their job include "patients," "customer service," and "home health." You can find details on the most important community liaison responsibilities below.
Organizational skills. Many community liaison duties rely on organizational skills. "social and human service assistants must often complete lots of paperwork and work with many different clients," so a community liaison will need this skill often in their role. This resume example is just one of many ways community liaison responsibilities rely on organizational skills: "oversee all media coordination, community relations, organizational marketing, and business community outreach. "
Compassion. This is an important skill for community liaisons to perform their duties. For an example of how community liaison responsibilities depend on this skill, consider that "social and human service assistants often work with people who are in stressful and difficult situations." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a community liaison: "organize special events to raise community awareness and to help fund the compassionate care hospice foundation. ".
Time-management skills. For certain community liaison responsibilities to be completed, the job requires competence in "time-management skills." The day-to-day duties of a community liaison rely on this skill, as "social and human service assistants often work with many clients." For example, this snippet was taken directly from a resume about how this skill applies to what community liaisons do: "provided technical assistance to ensure the local health departments met cdc defined deliverables by the specified deadlines. "
Communication skills. Another crucial skill for a community liaison to carry out their responsibilities is "communication skills." A big part of what community liaisons relies on this skill, since "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." How this skill relates to community liaison duties can be seen in an example from a community liaison resume snippet: "acted as liaison between the churches and the larger community for community outreach, communications and public affairs. "
The three companies that hire the most community liaisons are:
- ADA-ES23 community liaisons jobs
- Public Consulting Group22 community liaisons jobs
- Tucson Unified School District14 community liaisons jobs
Choose from 10+ customizable community liaison resume templates
Build a professional community liaison resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your community liaison resume.Compare different community liaisons
Community liaison vs. Social work internship
Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities. They are usually assigned to do administrative or clerical activities such as sorting through files, updating records, organizing documents, and filing reports. Aside from clerical tasks, they also get exposed to program or project management by working on program-specific initiatives. They get exposed to planning, resource managing, implementing, and evaluating. They may also join their supervisors during field activities.
There are some key differences in the responsibilities of each position. For example, community liaison responsibilities require skills like "customer service," "home health," "patient referrals," and "rehabilitation." Meanwhile a typical social work internship has skills in areas such as "social work," "intake assessments," "substance abuse," and "discharge planning." This difference in skills reveals the differences in what each career does.
Social work interns really shine in the government industry with an average salary of $40,948. Comparatively, community liaisons tend to make the most money in the utilities industry with an average salary of $50,675.The education levels that social work interns earn slightly differ from community liaisons. In particular, social work interns are 1.3% less likely to graduate with a Master's Degree than a community liaison. Additionally, they're 0.7% less likely to earn a Doctoral Degree.Community liaison vs. Resource coordinator
Resource Coordinators oversee the needs of the programs or projects of the organization. They may manage resources such as funds, in-kind donations, volunteers, or employees. They ensure that budget is properly allocated and administered. They prepare reports and analyze the utilization of funds. Resource coordinators also handle in-kind donations, especially for charitable activities. They coordinate the receipt of goods and the release of such. Resource coordinators also handle volunteers and employees for the projects. They manage the deployment of individuals and ensure that manpower is properly allocated to different tasks.
In addition to the difference in salary, there are some other key differences worth noting. For example, community liaison responsibilities are more likely to require skills like "home health," "patient referrals," "business development," and "community health." Meanwhile, a resource coordinator has duties that require skills in areas such as "social work," "excellent interpersonal," "substance abuse," and "data entry." These differences highlight just how different the day-to-day in each role looks.
Resource coordinators may earn a higher salary than community liaisons, but resource coordinators earn the most pay in the technology industry with an average salary of $42,479. On the other hand, community liaisons receive higher pay in the utilities industry, where they earn an average salary of $50,675.Average education levels between the two professions vary. Resource coordinators tend to reach similar levels of education than community liaisons. In fact, they're 0.0% more likely to graduate with a Master's Degree and 0.7% less likely to earn a Doctoral Degree.Community liaison vs. Program coordinator
Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a community liaison is likely to be skilled in "home health," "patient referrals," "rehabilitation," and "business development," while a typical program coordinator is skilled in "social work," "excellent organizational," "professional development," and "data collection."
Program coordinators make a very good living in the government industry with an average annual salary of $51,387. On the other hand, community liaisons are paid the highest salary in the utilities industry, with average annual pay of $50,675.Most program coordinators achieve a similar degree level compared to community liaisons. For example, they're 3.6% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Community liaison vs. Volunteer
Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service. They may be employed in another organization, but they lend their time and talent to another organization or company to give back to the community. They raise funds, create awareness, and work on the ground. Volunteers usually choose a cause or advocacy close to their heart, such as teaching children, taking care of the elderly, coaching sports teams, cleaning up communities, and caring for animals.
Types of community liaison
Updated January 8, 2025