Community Health Navigator job description

CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.

If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!

Provides underserved patients and their families with culturally appropriate non-clinical support and information in the emergency department and primary care clinics. Navigates patients and families to health and social services in the community and coordinates community-based care referrals. Emphasizes the importance of a medical home and proper utilization of the emergency department and outpatient clinics.
Requirements:
· High School Diploma or GED required
· Associate Degree or completion of a certified Community Health Worker training program preferred
· Previous experience with healthcare provider or community-based organizations
· Computer literacy
· Crisis Prevention Intervention (CPI) training preferred
· Significant experience and knowledge of medical service delivery and community-based health and social services
· Knowledge of the uninsured and underserved populations in area
· Cultural Competence/Humility
· The skill and knowledge competencies identified in the National Community Health Advisor Study, in June 1998, for Community Health Workers. These include communication skills, capacity-building skills, interpersonal skills, service coordination skills, advocacy skills, teaching skills, organizational skills, and broad knowledge about community health issues and social services.
· BLS certification preferred
Work Type:
Full Time

US-OR-Silverton

Type: Part Time - Benefitted
Silverton Medical Ctr campus

Overview

You are the compassionate and detail-oriented individual who makes sure our emergency room patients smoothly transition to the next level of care in their recovery.

Whether you're educating patients or working with community resources, you focus on making life better for our patients. In short, you embody the spirit of the Legacy community.

Legacy Silverton Medical Center serves the heart of the Willamette Valley with a wide mix of services, many not typically available in a community hospital: CT scan (computerized tomography), nuclear medicine, echocardiography, family birth center and much more.

Responsibilities

The Health Navigator is an integral part of the outpatient Care Management team, targeting patients with unnecessary and/or high emergency department utilization.

The Health Navigator works closely with medical and social health professionals such as nurse care managers, mental health professionals, and physicians.

The Health Navigator builds and maintains relationships with both the inpatient and outpatient care management teams, providers and their staff, and other community resources contacts.

Qualifications

Education:

High School Diploma or GED required. College degree, preferred.

Experience:

Experience with caring for someone with chronic conditions, and ability to communicate that experience to someone of the same circumstance.

Skills:

Ability to communicate clearly and concisely both verbally and in writing.

Ability to work with difficult and resistant patients.

Ability to manage time and meet deadlines.

Ability to work courteously with the general public, patients, health care personnel, and co-workers.

Knowledge of chemical dependency; treatment and mental health diagnosis/treatment, preferred.

Ability to demonstrate leadership

Ability to effectively interact with co-workers, maintain professional boundaries, and work with clients who have a diverse ethnic or cultural backgrounds, religious views, political affiliations, lifestyles, and sexual orientation and treat each with respect and dignity.

Basic knowledge of computer systems and experience with Microsoft Office Suite (Word, Excel, Outlook, etc).

Any formal training in chronic care conditions, health promotion, health coaching a plus

Bi-lingual in English and Spanish, preferred.

LEGACY'S VALUES IN ACTION:

Follows guidelines set forth in Legacy's Values in Action.

Equal Opportunity Employer/Vet/Disabled

PI193379762

JSSA's Mental Health Services (MHS) department has an immediate opening for a full-time Community Care Navigator to join our growing team addressing economic insecurity. This position will report directly to the Community Care Navigation Team Leader and will be part of the Behavioral Health Support Services Team within MHS. We are a dedicated team of behavioral health professionals committed to providing cutting-edge services, programs, and support for children, adults and families.
Responsibilities:
• Engage with referred individuals and families to triage and assess needs stemming from economic insecurity. Complete necessary engagement and assessment tools.
• Develop an individualized, comprehensive plan of care clearly outlining the goals to be met utilizing community resources and creative interventions.
• Provide in-depth care navigation within a Systems of Care framework to support individuals and families in assigned region(s) (DC, MD or VA) who require substantive assistance and navigation of resources to meet the needs related to economic insecurity.
• Serve as a facilitator, advocate, liaison, and partner working with individuals/families to connect to needed supports and services ensuring interventions meet needs.
• Identify services and resources to support the successful implementation of interventions.
• Identify and address gaps in services and supports which prevent the successful implementation of interventions and support individual/family with navigating barriers until resolution.
• Develop understanding of services and supports in the region and establish working partnerships where appropriate to be utilized in the continuum of support as needed.
Position Qualifications:
• Bachelor's degree in social work, psychology, or a related field required.
• Minimum of 2-3 years of experience performing the duties outlined above in DC, MD or VA.
• Experience navigating social welfare systems.
• Must be proficient working in virtual environment and comfortable engaging supervisory and team support.
• Proficient computer/database skills (Microsoft Office), minimum of 2 years of experience working with an electronic health record or similar technology related to service delivery.
We offer:
• Competitive salary and benefits package:
• medical/dental/vision
• annual professional development stipend
• FSA account
• HSA account with company contribution
• Short-term, long- term disability insurance and life insurance covered by JSSA
• 403(b) retirement savings plan
• Generous Holiday Schedule
• Clinical supervision
• Free in-service continuing education training throughout the year and clinical supervision by master clinicians
• Work-life balance and collaborative team environment
• Many opportunities for personal growth and professional development

This position requires in-home and community work with individuals on a regular basis. During the COVID 19 pandemic, the work is being done in hybrid fashion with some being done at home virtually and some in the community with families. We expect community-based work to increase over the coming months.

JSSA requires all employees to be fully vaccinated against Covid-19.

#MHSW

The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D