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Communications Director skills for your resume and career

Updated January 8, 2025

5 min read

Quoted Experts

Hans Schmidt Ph.D.,

Hans Schmidt Ph.D.

Below we've compiled a list of the most critical communications director skills. We ranked the top skills for communications directors based on the percentage of resumes they appeared on. For example, 8.4% of communications director resumes contained web content as a skill. Continue reading to find out what skills a communications director needs to be successful in the workplace.

15 communications director skills for your resume and career

1. Web Content

Here's how communications directors use web content:

Co-chaired Agency-wide council responsible for development and implementation of Web content policy, procedures and standards.
Developed executive speeches, employee messaging, web content and assorted communications collateral.

2. Press Releases

Here's how communications directors use press releases:

Managed media relations by cultivating relationships with media outlets, writing effective press releases, and proactively pitching/writing stories for publication.
Oversee agency efforts implementing volunteers and agency communications to include website content, brochures, press releases and all communications materials.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how communications directors use customer service:

Design, develop and implement customer service and customer retention processes and continuously review procedures for streamlining and process improvement opportunities.
Demonstrated unwavering commitment to customer service, adding new residents while maintaining premium service levels within the senior living community.

4. External Communications

External communications refer to the exchange of information between the organization one is working with and another organization.

Here's how communications directors use external communications:

Developed and implemented internal/external communications initiatives designed to reinforce company's image and complement and contribute toward company's strategic objectives.
Composed newsletter articles, news releases, and internal/external communications while working with local media outlets and advertising/promoting programs and events.

5. Project Management

Here's how communications directors use project management:

Established a project management methodology to more quickly and effectively deliver products, including websites and publications, for internal clients.
Experienced in direct client communication and project management, presenting concepts and overseeing project from initial requirements gathering through successful launch.

6. Employee Engagement

Here's how communications directors use employee engagement:

Carved strategic alliances across Paramount, positioning Internal Communications as the hub of employee engagement and communication activity.
Developed and built collaborative intranet for organization s 200 employees to improve internal communication and improve employee engagement.

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7. PowerPoint

Here's how communications directors use powerpoint:

Partnered with designers to transform PowerPoint template into beautiful yet functional tool that enables scientists and executives to convey complicated information.
Developed PowerPoint presentations for the Director of Marketing to utilize during on-site/remote meetings with prospective clients.

Select Skills To Add To Your Resume

Web Content

Press Releases

Customer Service

External Communications

Project Management

Employee Engagement

8. Facebook

Here's how communications directors use facebook:

Acquired thousands of followers within 4 months by successfully spearheading digital marketing campaign including website redesign and Facebook/Twitter launches.
Developed property FaceBook to build a strong sense of community and accentuate customer communication.

9. Executive Communications

Executive communication involves onverting data into stories, creating memorable messages quickly, and identifing alternatives to data to be persuasive. To improve these, you should develop skills like getting to the core points, conveying the most important takeaways, focusing on outcomes, and speaking in an easily understandable manner.

Here's how communications directors use executive communications:

Designed solutions for organizational and executive communications, marketing communications, crisis situations, special projects, and media relations.
Drafted executive communications and position statements for regulatory filings, litigation, technology upgrades and issue advocacy.

10. Community Outreach

Here's how communications directors use community outreach:

Coordinated 30+ community outreach events, including public policy meetings, municipal government briefings, information fairs, and community meet-and-greets.
Focused on developing Marketing and Community Outreach goals while creating brand awareness in an effort of improving engagement within the Community.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how communications directors use hr:

Developed and implemented the HR strategic communication and change management plan.
Provided strategic communication support to HR Executive Vice President.

12. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how communications directors use oversight:

Provided administrative oversight and technical assistance to school founders and governing authorities, including legal, financial, and operational.
Spearheaded a campaign to tighten oversight of government contracting initiatives, leading to legislative and administrative reform in Wisconsin.

13. Twitter

Here's how communications directors use twitter:

Acquired thousands of followers within 4 months by successfully spearheading digital marketing campaign including website redesign and Facebook/Twitter launches.
Update Facebook and Twitter accounts with important announcements and otherwise engaging material for our followers.

14. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how communications directors use community relations:

Developed partnerships with local businesses and other institutions through networking to establish programs and promote ongoing efforts to enhance community relations.
Collaborated on messaging and communication strategies with public relations, community relations, donor communications, marketing and social media teams.

15. Spokesperson

A spokesperson advertises and represents a company, organization, or brand's message in public to the target consumers and audiences. The aim is to promote, maintain and build the right image for a business. Spokespeople ought to own a professional capacity and be an ethical representative on behalf of their authority. They should know their audience and capture their attention and adjust their interest according to a service or goods they want by using real-world examples.

Here's how communications directors use spokesperson:

Planned communications strategy, functioned as the media spokesperson for global operations, and produced executive presentations and news releases.
Directed all electronic and print communication publications and served as lead media spokesperson for Lockheed Martin on various technology issues.

12 Communications Director Resume Examples

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Sophia Porter Communications Director Contact Information Milwaukee, WI (250) 555-5314 sporter@example.com Skills • Committee Chair • Strategic Communications • GPA • Strategic Plan • A/P • Strategic Communications Plan • Planning Committee • Vice Chair • Financial Statements • Executive Member Employment History Communications Director 2018 - Present ManpowerGroup Milwaukee, WI • Evaluate advertising and promotion programs for compatibility with public relations efforts. • Led team to execute against plan delivering key messages to all stakeholders. • Helped develop and implement corporate communications strategy and marketing projects. Owner 2014 - 2018 Student Services Milwaukee, WI • Full P&L responsibility for HVAC, Power Solutions & Data Center Services business, combined total $300M. • Supported Business Development Manager and Director in sales and marketing to meet and exceed established revenue projects. • Solicited new customers and develop cross-line sales. Chairperson 2009 - 2014 Delta Air Lines Atlanta, GA • Research Community Service events and establish relationships with local organizations • Coordinated entire Bid Day event for 184 chapter members and 61 new members Secured vendors and entertainment for the event • Pair sponsors and new members Communicate with and accommodate unhappy members Organize a reveal activity • Identified, recruited and retained fraternity potential new members Facilitated recruitment team meetings Programmed summer recruitment events Vice Chairperson 2008 - 2009 Delta Air Lines Atlanta, GA • Identified, recruited and retained fraternity potential new members Facilitated recruitment team meetings Programmed summer recruitment events • Coordinated entire Bid Day event for 184 chapter members and 61 new members Secured vendors and entertainment for the event • Coordinated with local businesses and organizations to establish risk management events, including self-defense seminars, etc. • Organized chapter events to recruit new members. • Pair sponsors and new members Communicate with and accommodate unhappy members Organize a reveal activity Education Bachelor's Degree Communication 2005 - 2008 Towson University Towson, MD


Bobby Tucker Communications Director Contact Info Hillsboro, OR (670) 555-6244 btucker@example.com Skills Web ContentPromotional EventsHealthcareProject ManagementSpecial EventsBusiness DevelopmentRevenue GrowthBusiness PartnersProperty ManagementCustomer Acquisition Employment History Communications Director 2016 - Present Cascade Management Hillsboro, OR • Developed and managed c-level strategic client relationships to grow revenue base. • Assess target audience; develop communication strategy and tactics for an enterprise wide Oracle implementation. • Provided broad strategic communications support for all members of the decentralized executive team. • Develop communications elements of IFAW's five-year strategic plan, revising IFAW's vision, mission, and guiding ideas. Director Of Sales 2011 - 2016 Holiday Retirement Hillsboro, OR • Recruited and screened candidates for sales, administrative, installation, customer service, supervisory, and management positions. • Conduct thorough review of national account management and revamp to address contemporary changes in health care field. • Targeted sales efforts in PA and NJ with a focus on large urban clients. • Establish sales goals to achieve overall business unit financial goals. Marketing Director 2008 - 2011 Intel Hillsboro, OR • Defined creative strategies, drove execution, and communicated campaign outcomes using internal/external agencies to deliver best-in-class online experiences. • Worked with platform teams on roadmap, product strategies, for the embedded market segments. • Solved a major intellectual property issue to enable a key product development without conflict. Director Of Special Events 1998 - 2008 Intel Hillsboro, OR • Served in multiple capacities across business development, marketing, and product management. • Managed technical marketing team responsible for project management, development and delivery of training and events. • Partnered with the business units and other key groups and coordinated several aspects of the event planning process. • Hired by Corporate Events team, once brand integration project was completed, to expand Intel's outreach efforts to engineers. Education Bachelor's Degree Communication 1990 - 1993 University of Iowa Iowa City, IA


Alexis Warren Communications Director Philadelphia, PA awarren@example.com (250) 555-6418 Experience Communications Director 2020 - Present American Red CrossPhiladelphia, PA • Developed communications strategy and implemented promotional campaigns, with oversight for full project lifecycle from creative conception to production. • Managed three staff members and a budget of $250,000. • Participated in County Public Information Officers group. Deputy Communications Director 2016 - 2020 Holiday RetirementLake Oswego, OR • Project Management of large scale monthly marketing events: Promoted company growth, increased revenue, and superior guest experience. • Supervised dining room functions for cleanliness and organization according to company policies. • Planned, managed and approved content for upload into content management system. • Manage advertising and marketing collateral for all event markets from buys, design conceptual to distribution. Publication Director 2010 - 2016 BP AmericaColumbus, OH • Worked is legislature and w government agencies . • Coordinated and provided information regarding emergency incidents and sensitive matters to news media. • Acquired new accounts including city county government agencies, hospitals, healthcare providers and educational institutions. • Developed a strategic plan on both the federal and state level for our public policy and advocacy objectives. • Designed, managed and contributed to the creation of the initial suite of sales/marketing collateral. Skills Freelance Writers Internal Communications Product Development Logistics Sector Federal Agencies Web Content Law Enforcement Communications Functions Communications Strategy Education Bachelor's Degree English 2007 - 2010 Ohio State UniversityColumbus, OH


James Berry Communications Director Employment History Communications Director 2017 - Present American Red CrossCharlotte, NC • Coordinated special events and volunteer projects for graphic designers and writers. • Developed and implemented strategic communication strategies for Chapter to promote organization's visibility. ' • Develop regular analytics reports, analyzing performance data to continuously improve social engagement. • Participated in County Public Information Officers group. Creative Director 2008 - 2017 Saatchi & Saatchi Advertising WorldwideChicago, IL • Managed a team of art directors and writers, including actively assisting with the redesign of the Chrysler Fleet program website. • Managed online advertising operations including banner trafficking and ad production. • Develop art direction to out-of-house illustrators with specific art needs for various projects. • Produce and conceptionalize print and online advertisements, designing various special sections. Director 2000 - 2008 TruGreenLewisville, TX • Helped oversee the training and development of 26 food service personnel. • Directed efforts to increase company revenue and market share within the Academic, Life Sciences, Healthcare and Corporate/Commercial sectors. • Create brand identity, package design, stationary.Business affiliate whom has a majority involvement in all matters of the company. • Managed new accounts while training account management staff. Field Director 1990 - 2000 TruGreenLewisville, TX • Improved customer retention through ongoing customer service training. • Provided excellent customer service via callbacks and personal consultations. • Handled all daily operations, including customer service, sales, team leadership, productivity and performance management. • Face to face with customers and preform customer service. • Organized campaign events, including recruiting speakers. • Direct communication and correspondence with site Licensed Site Remediation Professional. Education Bachelor's Degree Business 1987 - 1990 Ashford UniversitySan Diego, CA Contact Information Charlotte, NC (580) 555-7490 jberry@example.com Skills Data Collection Customer Service Graphic Design Business Strategy Community Outreach Revenue Growth Mac Procedures Art Direction Strategic Plan


Shirley Watkins Communications Director East Lansing, MI (210) 555-7765 swatkins@example.com Skills Human Resources Revenue Growth Delinquent Accounts Web Content Community Outreach Fact Sheets Powerpoint Staff Members Company Policies Internal Communications Employment History Communications Director 2018 - Present Michigan Association of Retired School PersonnelEast Lansing, MI • Directed the Legislative, Governmental Affairs, Regulatory and Public Policy activities of the Michigan Nurses Association. • Work with educational technology firm to design content management system including all navigation. • Managed relationships with printers, graphic designers and Web site developers;. • Launched internal communications from Managing Partner to improve staff morale during a period of very heavy workload and industry upheaval. Communications Manager 2016 - 2018 Michigan State University Federal Credit UnionEast Lansing, MI • Integrated a new content management system to create a more robust and effective intranet. • Managed the growth and development of a $7 Million online based store. Public Information Officer 2006 - 2016 Michigan State University Federal Credit UnionEast Lansing, MI • Charged with keeping both CH2M-Hill and City Council updated with weekly reports on program progress and community outreach. • Developed internal employee communications plans and materials to ensure employees were informed and engaged in all major business initiatives. Education Bachelor's Degree Communication 1997 - 2000 Michigan State UniversityEast Lansing, MI


Brenda Hall Communications Director East Lansing, MI (940) 555-9774 bhall@example.com Experience: Communications Director Michigan Association of Retired School Personnel East Lansing, MI 2020 - Present • Write press releases & web content to promote company activities. • Launched internal communications from Managing Partner to improve staff morale during a period of very heavy workload and industry upheaval. • Coordinated firm's statewide media relations program, crisis communications, internal communications. • Co-chaired Agency-wide council responsible for development and implementation of Web content policy, procedures and standards. • Manage a supervisory staff and oversee a large group of 100+ online tutors with different native languages. Media Relations Director Michigan State University Federal Credit Union East Lansing, MI 2018 - 2020 • Coordinated with internal communications to publicize awards through company intranet and at employee events. • Developed business plans for senior management identifying inefficiencies, implementing solutions, and improving profitability. Public Relations Director Michigan State University Federal Credit Union East Lansing, MI 2008 - 2018 • Created newsletter to promote the weekly productions and releases of 7 student-operated YouTube channels. • Provide up-to-date fact sheets and background information on the organization, its senior management team and Board of Directors. • Established spokesperson training and companywide media relations policies. • Reported to Vice Presidents of Human Resources and Strategy, worked closely with Executive Team. Skills • Web Content • Spokesperson • Content Development • Video Production • New Members • Promotional Campaigns • Powerpoint • Project Management • Strategic Plan • NPR Education: Bachelor's Degree Michigan State University East Lansing, MI 2005 - 2008 • Major: Journalism


Stephanie Walker Communications Director San Diego, CA (480) 555-4228 swalker@example.com Experience: 2019 - Present Communications Director / United States Marine / San Diego, CA • Project Management Experience Served as managing editor of the Texas Bar Journal, association magazine of the State Bar of Texas. • contract change-over 10/1/2007) Manage an average of 18 IT projects through the project management lifecycle. • Produced a "Year in Review" Movie and PowerPoint presentations honoring volunteers. • Developed intranet site, led team to successful launch. 2016 - 2019 Communications Director / Yahoo! / Mountain View, CA • Launched new service lines, vertical solutions, and internal communications vehicles. • Produced training materials, trained, and led a team of intranet coordinators and content owners. • Managed all third-party vendors involved with audits and certification to improve online presence through domain reputation management. • Work with Marketing to develop content to post on Enterprise Google+ and Twitter accounts. 2013 - 2016 Media Relations Director / Microsoft / Mountain View, CA • Provided executive direction for engineering and business development, including IP licensing, product development, product planning and manufacturing. • Track participation, ROI and overall efficiency of community outreach initiatives. • Directed worldwide business development and deployment team for consumer electronic devices including wireless handsets and carriers. Skills: Oversight, Communications Efforts, Strategic Plan, Press Releases, Special Projects, Local Businesses, Video Production, Strategic Communications, Corporate Communications, Community Services Education: 2005 - 2008 Bachelor's Degree Business / DeVry University / Oakbrook Terrace, IL


Nathan Gardner Communications Director Los Angeles, CA \| (720) 555-5735 \| ngardner@example.com Work Experience Communications Director, FPI Management - Los Angeles, CA 2017 - Present Submit work orders using Yardi Affordable. Reviewed resumes and conducted interviews Commissioned environment Yardi program Interaction with Property Manager & Regional Property Manager to obtain goals for property Developed an internal communications strategy for senior executives to increase employee awareness and understanding of corporate policies as well as cross-selling. Created and implemented appropriate feedback and measurement surveys to allow informed, continuous improvement of internal communications efforts and leadership events. Principal, Bank of America - Los Angeles, CA 2014 - 2017 Provided compliance advice and guidance to business partners in accordance with the '40 Act. Monitored industry groups and regulatory agencies for program and product updates to ensure timely communication and implementation. Developed and implemented integrated technology business plans, management routines and quarterly performance checkpoint meetings with supported business executives. Designed and implemented risk management practices and escalated issues as necessary. Directed cross-functional team of 24 employees including 3 direct reports, in meeting and exceeding business development objectives. Chairperson, Delta Air Lines - Los Angeles, CA 2010 - 2014 Attended 2016 Tri Delta St. Jude Leadership Weekend. Planned and executed events to fundraise for St. Jude Children's Research Hospital Research Community Service events and establish relationships with local organizations Vice Chairperson, Delta Air Lines - Boulder, CO 2006 - 2007 Received, responded, and documented letters of recommendation sent by Delta Delta Delta alumni. Coordinated entire Bid Day event for 184 chapter members and 61 new members Secured vendors and entertainment for the event Created external website, facebook page, and renovated point system in by-laws. Skills Professional Services, Web Content, Human Resources, Financial Statements, Professional Development, Conflict Resolution, Business Development, Student Body, C-Suite, Powerpoint Education Doctoral Degree Political Science 2007 - 2010 Arizona State University - Phoenix, AZ Master's Degree International Relations 2005 - 2006 University of Colorado at Boulder - Boulder, CO Bachelor's Degree International Relations 2002 - 2005 University of Colorado at Boulder - Boulder, CO


Jesse Peterson Communications Director Austin, TX (430) 555-5651 jpeterson@example.com Experience Communications Director, AT&T, Austin, TX 2011 - Present • Serve as the primary Lobbyist/Government Affairs Director for AT&T California. • Created project documentation deliverables, including requirements documents, project management plans, and user manuals. • Designed, wrote and published marketing collateral to support business development staff, customer project deliverables, trade shows and events. Director Of Sales, Wells Fargo, Fort Mill, SC 2001 - 2011 • Partner with assigned relationship managers and/or business bankers to meet annual sales goals and activity targets. • Led strategic business development and marketing between the mortgage and bank partners, coordinating with WF seniorexecutives. • Spearheaded cross-selling effort and introduced key accounts to derivatives and fixed income products. • Worked in all Product Development stages with developers to introduce cosmetics line on Home Shopping Network. Marketing Director, AT&T, Bronxville, NY 2000 - 2001 • Designed targeted and prioritized segments and create business development plan to penetrate marketing, positioning and distribution plans. • Leveraged strong sales and sales leadership abilities to align innovative tactical resources and programs to achieve all sales goals and objectives. • Relaunched premier B2B ecommerce website att.com/smallbusiness with new 3 zone design, SEO, & SEM. • Lead Product Development team whom trialed/tested Sigfox/LoRA/LPWAN Q2-Q4 2015 and planning NB-IOT Strategy. Director Of Special Events, Marriott International, Bronxville, NY 1998 - 2000 • Achieved score of 100% on Marriott Quality Assurance Audit in Event Management area. • Facilitate pre and post-event meetings, gather feedback and pertinent information to ensure successful events. • Act as liaison between client and 3rd party vendors to create a successful event. • Established a new leadership role for Event Technology and mentorship of Food and Beverage (Restaurant) Service. Skills • Private Label • Account Management • Video Production • Event Management • Human Resources • Promotional Campaigns • Special Events • Event Sponsors • Law Enforcement • Blog Posts Education 1990 - 1993 Bachelor's Degree Business, Monroe College Bronxville, NY


Vincent Bailey Communications Director College Park, MD \| (250) 555-3479 \| vbailey@example.com Employment History: Federal Home Loan Mortgage - College Park, MD 2020 - Present Communications Director • Plan, direct, manage and evaluate the IT Project Management Office training program. • Ensured internal communications developed by staff aligned with business priorities. • Define, implement, and measure comprehensive Program and Project Management (PPM) training strategies. • Responded to media inquiries, wrote pro-active news releases, newsletters and annual reports, and maintained content of company website. Edgewood Management Group - College Park, MD 2018 - 2020 Communications Manager • Completed all doc management processes dealing with HUD. • Post all rents and commercial space payments, make bank deposits. • Plan event logistics, marketing collateral for booth, and giveaways. ICF - College Park, MD 2015 - 2018 Project Manager • Mentored 3 junior PMs and helped 2 direct reports develop professional goals for their project management career growth. • Documented cash management procedures for all ATM consortium banks. • Refresh and create digital content for Intranet and public website. Google - Chapel Hill, NC 2006 - 2008 Communications Project Manager • Provided project management services for Cellular division in Chicago and Europe GSM Division. • Worked closely with MS IT Executive Marcom group ensuring transparency and alignment with ROB. Skills: Data Analysis, Risk Management, Project Budget, Communications Programs, Executive Communications, Local Businesses, Infrastructure, CMS, Project Management, Staff Members Education: University of Maryland - College Park - College Park, MD 2008 - 2009 Master's Degree Political Science University of North Carolina at Chapel Hill - Chapel Hill, NC 1997 - 2000 Bachelor's Degree Political Science


Debra Edwards Communications Director phone(350) 555-0066 addressChicago, IL emaildedwards@example.com Experience 2020 - Present Communications Director Chapin Hall Center For Children · Chicago, IL • Outlined communications strategies for council chair and together acted on behalf of governor's office. • Project management, copywriting, editing and photography. • Planned and implemented internal communications campaign resulting in patient satisfaction scores improving by 15 points in percentile ranking. 2014 - 2020 Account Director Ogilvy · Chicago, IL • Engaged user community across 17 countries and delivered a 17% increase in project management office productivity. • Perform research and compile deliverables to inform strategic planning initiatives associated with new business development. • Project management on all media campaigns and programs. • Developed and implemented Client Services for Pearson Workforce Education. 2010 - 2014 Director Battle Creek · Kalamazoo, MI • Manage three HR generalist service teams in the Human Resources Department serving the County government organization of 4,700+ employees. • Design and spec of over $300k in security upgrades for lockdown emergencies and procedures. • Performed oversight of contract development and negotiations of approximately 500 contracts per year. • Reduced the software and hardware product development schedules from 18 to 9 months. • Created business plan that defined new direction for the business and its recently acquired subsidiaries. • Initiated secondary real estate loan sales effort and met targets set by portfolio management. 2009 - 2010 Field Director GRASS ROOTS PARTNERSHIP · Kalamazoo, MI • Contacted school administrators and potential donors by phone and email to recruit as fundraisers for LLS. • Compiled quarterly political research reports, developed pre-primary field and operations plans, managed volunteer operations and community outreach. • Managed relationships with elected officials, candidates, campaign staff, community leaders, and national progressive organizations. • Resolve complex customer service issues, follow up on service provided to ensure customer satisfaction. Skills • Community Outreach • Procedures • Internal Communications • Osha • Financial Performance • Special Projects • Value Proposition • Online • Human Resources • Project Management Education 2006 - 2009 Bachelor's Degree Marketing Western Michigan University · Kalamazoo, MI


Jennifer Austin Communications Director phone:(980) 555-7954 email:jaustin@example.com address:Indianapolis, IN Employment History Communications Director 2017 - Present Time to Change Community Corrections · Indianapolis, IN • Developed a 3-year comprehensive strategic communication plan. • Served as liaison to United Way employees, sponsors, and general public to increase awareness and goodwill of program. • Directed the Company's Employee Engagement and Internal Communications teams. • Manage dissemination of communications through internal communications vehicles enterprise-wide. • Establish and maintain partnerships with various community organizations to continuously meet identified needs. Principal 2009 - 2017 Roche Diagnostics · Indianapolis, IN • Utilized Six Sigma Lean Healthcare process improvement methods to optimize EMR (Epic) use and increase patient access. • Manage all Human Resources related functions such as employee relations, benefits, performance management, etc. • Administered new business development in all aspects of company enterprise. • Create sales and business development strategies for emerging national medical device startup companies. Chairperson 2007 - 2009 Phi Sigma Kappa · Indianapolis, IN • Worked to eliminate hazing from Greek and Athletic new member processes. • Coordinated and directed Department Chairs' academic meetings. • Organized and attended campus wide philanthropy events, greatly improving student body morale. • Organize and plan internal social calendar and manage risk by adhering to the chapter and national insurance policy • Appointed by the Montgomery County Executive to serve a three-year term on the Advisory Committee and was elected its Vice Chair. Vice Chairperson 2005 - 2007 Phi Sigma Kappa · Indianapolis, IN • Nominated by GE Capital and elected as an independent director and Vice Chairman of the Board. • Coordinated meetings to improve brotherhood GPA Multimedia Chair - Oversaw and improved social media presence • Spearheaded the organization of weekend anti-drugs/alcohol social events on campus. • Prepared financial statements, calculations, research, and analysis as needed for Accounting Manager and Director of Finance and Administration. • Appointed by the Montgomery County Executive to serve a three-year term on the Advisory Committee and was elected its Vice Chair. Skills Social Media Sites GPA Project Management PHD Web Content Data Analysis Vital Signs Business Owners Department Chair Financial Statements Education Master's Degree Public Relations 2004 - 2005 California State University - San Bernardino · San Bernardino, CA Bachelor's Degree Communication 2001 - 2004 California State University - San Bernardino · San Bernardino, CA

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What skills stand out on Communications Director resumes?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

It is important to have a wide range of communication skills -from effectively participating in and leading meetings to write in style appropriate for the setting to media productions skills. When people move into the "manager" role, of course, this entails having developed a broad awareness of the culture at that particular organization and the skills needed to lead a group of people. So, really, skills related to communication touch on a wide range of job functions and responsibilities.

What soft skills should all Communications Directors possess?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

I know that "soft skills" is commonly used, but I'm not a fan of the term. I think it implies that some of these skills are "soft" or "easy" or "unimportant." They aren't. In many ways, so-called "soft skills" - things like interpersonal communication skills - can be among the most important skills for any worker. This is especially the case in communication-related fields, where there is an expectation that human interaction - both in-person and mediated - is important. This is true with leadership skills and presentation/speaking skills.

What hard/technical skills are most important for Communications Directors?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

Having the ability to write well is important in most knowledge-based fields today. It is especially critical in any communication-related field of job specialization. Otherwise, the specific technical skills are important variations between the particular company and/or job expectations. Some fields use proprietary software that one typically learns about once one starts the job. Some fields require media production competencies - related to basic video production, audio production, imaging or photography, or even web design/management. The important thing is to develop a general competency with technology - and to learn how to learn. That allows you to pivot to develop new skills in different situations and roles.

What Communications Director skills would you recommend for someone trying to advance their career?

Clarke Caywood

Professor (founder group of IMC and PR in Medill) Joint Doctorate in Business and Journalism - Univ. Wis. Madison, Northwestern University

Rapid and changing from competitors who offer advanced textual intelligence systems to track brands, employees, competitors, public figures, customers, and more.

Do you want to know more?

List of communications director skills to add to your resume

The most important skills for a communications director resume and required skills for a communications director to have include:

Web Content
Press Releases
Customer Service
External Communications
Project Management
Employee Engagement
PowerPoint
Facebook
Executive Communications
Community Outreach
HR
Oversight
Twitter
Community Relations
Spokesperson
Communications Programs
Corporate Communications

Graphic Design
Strategic Communications Plan
Crisis Communications
Communications Efforts
External Audiences
Instagram
Event Planning
Collateral Materials
Direct Reports
Linkedin
Photoshop
Press Conferences
Fact Sheets
Google Apps
YouTube
Community Events
SEO

Blog Posts
Video Production
Business Development
Media Management
Promotional Materials
Local Community
Communications Media
Social Justice
Web Site
Writing Press Releases
HTML
Webcasts
Community Organizations
Content Marketing
Lead Management
Brand Marketing

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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