Billing Supervisor
Collector Job In Dallas, TX
Responsible for supervising Premium Accounting personnel, overseeing their processes to ensure timely and accurate deliverables while operating in an efficient and accurate manner. This includes writing and maintaining detailed operating procedures, reference materials and best practice documents. This role is responsible for the oversite of processing account receivables in the administration system, billing clients, compensating reinsurance partners, and collecting overdue balances.
Supervise direct reports:
Supervise direct reports to meet agreed upon objectives by providing consistent feedback on the productivity, timeliness, and quality of their work.
Take prompt and appropriate steps to remedy productivity and/or quality related
performance issues with existing and newly recruited direct reports.
Prepare and deliver Performance Management Assessments according to schedule for direct reports with management assistance.
Oversee attendance and work schedule policies of direct reports.
Partner with management to determine ways to develop team members according to their strengths.
Ensure training needs are met through writing, reviewing, and editing procedures, policies, and reference materials.
Oversee tasks related to the supervision of the team:
Establish work priorities, distributing work and utilizing oversite tools to ensure satisfactory completion while meeting quality standards.
Work with internal and external clients to resolve escalated service and payment issues.
Assist the team in avoiding roadblocks, acting as their advocate to meet time standards.
Manage Assigned Tasks:
·Support Team in the escalation process for the processing of wires and deposits.
Perform analysis for allocating complex payments through our Premiums Accounting application, directing team towards next steps to avoid delays.
Monitor client's balances to determine if past due. Follow an escalation process for collection according to established procedures to recover delinquent balances.
Oversee the preparations of our partners quarterly billing, ensuring the accuracy of results before seeking authorization. Ensure established KPI standards are met.
Work closely with Accounting to reconcile our General Ledger with the transfer of cash applied and provisions from our Administration system.
Required Qualifications:
Proven supervisory experience, ideally in an operations, accounting, or finance-related role.
Strong organizational, written, and verbal skills.
Strong collaboration skills.
Experience in creating reference materials and training staff.
Proficiency in office software (Word, Excel, and PowerPoint) and documentation tools.
Preferred Qualifications:
Bachelor's degree
LOMA certification ALMI and ARA
Collections Representative
Collector Job In San Antonio, TX
Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels
Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines
Required Experience:
2 or more years of combined customer contact, sales, or collections experience in the financial services industry
Strong verbal and written communication skills
Legal Billing Coordinator
Collector Job In Houston, TX
We are seeking a detail-oriented and organized Legal Billing Coordinator to support our client's Billing Manager with a variety of tasks, including client invoicing, accounts receivable, limited accounts payable, and new client account setup. This position plays a key role in ensuring accurate and efficient billing processes while assisting with additional responsibilities assigned by firm management.
Key Responsibilities:
Manage client billing processes using billing software, ensuring accuracy and timeliness.
Prepare, review, and distribute invoices in collaboration with assigned billing attorneys.
Generate and distribute monthly WIP, A/R reports, and Reminder Statements as needed.
Assist with new client account creation, including conflict checks, obtaining necessary approvals, and coordinating with internal departments.
Utilize Microsoft Excel and Word to generate reports and maintain billing records.
Maintain accurate client account details and assist with resolving billing discrepancies.
Support additional billing-related duties as assigned.
Qualifications & Skills:
Experience with SurePoint software is highly preferred.
1-2 years of experience in a billing department required.
Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Attention to detail with strong problem-solving abilities.
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
Excellent communication skills and a professional demeanor.
Patient Account Specialist Senior - TLRA Bad Debt
Collector Job In Houston, TX
Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.
Responsibilities:
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status.
Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
Performs research and analysis of account issues and strives to resolve problems timely and accurately.
Ensure daily productivity standards are met.
Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential.
General hospital A/R accounts knowledge is required.
Performs other special projects as required when assigned.
Collections - Insurance
Maintains active knowledge of all collection requirements by payors.
Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices. Ensures that collection efforts are thorough with the overall objective being to collect outstanding balances in an ethical manner.
Ensures quality standards are met and proper documentation regarding patient accounting records.
Contact other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing.
Collections - Self Pay
Ensures that self-pay accounts are handled in a customer service-oriented manner that accomplishes the goal of collecting monies due to clients, while at the same time preserving the positive image of TLRA that exists in the community.
Responsible for assisting patients in identifying eligible means of financial assistance or if non apply working with the patient to make acceptable payment arrangements.
Must be an effective team member with good communication skills. Must participate in team meetings, communicate work-related ideas and concerns proactively, and assist in finding appropriate resolutions.
Physician Billing/Collections
Ensure proper reimbursement for all services and to ensure all appeals are filed timely.
Review accounts and determine appropriate follow-up activities utilizing Six Sigma Practices.
Identify under and overpayments and take appropriate actions to resolve accounts.
Validate commercial insurance claims to ensure the claims are paid according to the contract.
Direct knowledge using Meditech and CollectLogix software.
Monitor and communicate errors generated by other groups and evaluate for trends.
Job Requirements:
Education/Skills
High School diploma or equivalent years of experience required.
Experience
3-5 years of experience preferred.
experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Licenses, Registrations, or Certifications
None required.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
EEO is the law - click below for more information:
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We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **************.
💥Labor & Employment Associate💥 | Up to $250k + Huge Bonuses 💰 Lifestyle Law Firm - No Minimum Billables | Growing firm |Houston - Hybrid
Collector Job In Houston, TX
Company:
• No billable requirement - Great work life balance where you choose what hours you work - Typically employees work 1600 hours.
• Just under 100 attorneys spanning across 5-6 states looking to expand
• Huge bonuses which include: Revenue bonus, percentage of origination and percentage on work managed
• Exposure to many different practice areas - Real Estate, Estate Planning, IP, Labor & Employment etc.
Role: Labor and Employment Associate in construction, Energy, Food & Beverage, healthcare and technology.
• Advising Clients: They provide legal advice to employers and employees on various employment-related issues, such as hiring practices, workplace policies, terminations, and employee benefits.
• Compliance: They help clients ensure compliance with federal, state, and local labor laws and regulations, including the Fair Labor Standards Act (FLSA), the Occupational Safety and Health Act (OSHA), the Family and Medical Leave Act (FMLA), and anti-discrimination laws like Title VII of the Civil Rights Act.
• Drafting and Reviewing Documents: They draft and review employment contracts, employee handbooks, non-compete agreements, severance agreements, and other employment-related documents to ensure they are legally sound and protect the client's interests.
About you:
• Candidates must have a Portable Book of Business to the value of $100k and above.
Salary and Benefits:
• $250k + Huge Bonus
• Dental, Vision, Medical
• PTO and 3% 401(k)
• Disability - short term
• Voluntary life insurance
• Critical insurance
For a confidential and non-obligation call to learn more about this opportunity, please apply below or forward your resume to *********************** and we'll be happy to discuss this position in more detail.
Billing Specialist/Analyst
Collector Job In Houston, TX
Billing Specialist / Billing Analyst
PearlX was founded in 2019 and works with numerous multifamily owner-operators across California and Texas with more markets to come. We provide clean, reliable, smart grid power systems to thousands of residents at a reduced rate while increasing the Net Operating Income (NOI) of owner-operators by installing and operating solar and battery storage systems and other electrification amenities on their properties. For our energy customers, PearlX's portfolio enables resilience and independence. For our infrastructure investors, PearlX eases capital formation and enables the energy transition. Our program helps property owners meet their Environmental, Social, and Governance (ESG) goals with no additional capital expenditures, as we install and maintain the system at no cost. We simplify the process, handling every aspect of installation and maintenance while maximizing the benefits for owners and their residents. Our mission is to generate long-life current yield for its partners and shareholders. We believe that mission is achieved by selling the most flexible electron with the highest energy margins.
Position Overview
We are seeking a Billing Specialist / Billing Analyst to join our fast-growing organization.
In this role, you will report to the Manager of Billing and will ensure all bills are generated on time, complete, and accurate. The role plays a critical role in the organization of billing data, bill generation, and reporting which leads to excellent subscriber and landlord experience.
Duties & Responsibilities
Ensure timely and accurate invoicing to subscribers
Verify and reconcile billing data and documentation
Assist in resolving exception reporting and creating KPI reporting for Billing/Collections
Address and resolve any pre and post billing discrepancies
Act as the main point of contact to research and resolve billing disputes and provide timely resolution of any issues
Provide data collection and reporting assistance during internal and external audits or ad-hoc requests
Apply business judgement in dealing with customer issues, billing problems, and data requests
Provide cross functional support to peers and departments to develop satisfactory end to end delivery processes
Maintain open lines of communication with Operations, Account Management, Finance, and Sales departments
Be able to work under guidance of a senior team member, take initiative, and get projects completed with great attention to detail and on time
Provides updates to senior management, project stakeholders on the progress of the project and/or assigned tasks
Attending regular team and other required meetings daily/weekly/monthly
Perform other duties as assigned by the Company from time to time commensurate with Employee's position
Qualifications and Competencies Required
Bachelor's Degree in Business Administration, Economics, Mathematics, Finance, Accounting, or similar degree, or 4 years directly relevant experience in lieu of degree
0-4 years of Billing and/or Operations Experience
0-2 years of analytical experience in a business environment
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Excel: Pivot Tables, VLOOKUP, and basic functions/formulas
Ability to work independently as well as collaboratively with internal/external individuals
Ability to interpret complex or vague instructions and successfully produce results
Self-starter with ability to be forward looking
Excellent organizational, analytical, problem solving, and critical thinking skills
Excellent listening, interpersonal, written and oral communication skills
Preferred Qualifications
1+ years of Billing and/or Operations Experience
1+ years of Retail Energy and/or Solar experience
Experience with SQL or Power BI
Additional Details
Competitive salary in a fast-paced start-up company
Must be available to travel domestically up to 20% of the time with the need for some overnight trips
U.S. Citizens, Green Card holders, and those authorized to work in the U.S. for any employer will be considered.
Legal Billing Specialist (Hybrid)
Collector Job In Houston, TX
Ranking: AmLaw200
Senior Billing Coordinator
Environment: Eite 3E or Aderant
Salary: $80,000 - $110,000 Depending on Experience, with Overtime and additional BONUS
3 days a week onsite
Our client has a global team of 2,500 talented professionals regularly helps clients meet high-stakes challenges, solve complex problems and achieve key goals. These colleagues work together across a global office network including Houston, Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo, Los Angeles and Washington, D.C.
With an international presence, they focus on several key industries, including private equity; asset management; life sciences and health care; investment banking; technology, media, and telecommunications; and consumer and retail. Their clients include global industry leaders, financial institutions, investment firms, private equity firms, hospitals and healthcare organizations, educational institutions, and individuals.
Overview
The Finance Department needs a Senior Billing Coordinator who manages the unbilled and billed inventory for a portfolio of top revenue-producing clients and lawyers. This includes producing invoices for clients with complex billing arrangements, complying with applicable collection policies, and adhering to outside counsel guidelines.
Essential Functions
Manage the billing process for a select portfolio of high profile lawyers/clients, including detailed knowledge of applicable client terms, discount arrangements and lawyer and client preferences.
Ensure Client guidelines are documented, updated and complied with
E-billing issues are identified and promptly resolved, including addressing rejected invoices as well as working with attorneys and their secretaries to obtain LEDES IDs
Manage the unbilled inventory as well as any billed invoices that require revision for the assigned group of lawyers/clients:
Make recommendations for write-offs of aged balances where appropriate
Ensure partners are achieving their billing incentives and the firm's billing target
Keep matter arrangement coding current, including transactional codes and estimated bill dates
Submit write-offs over $10K for approval
Update proforma statuses and finalize invoices by firm process
Clear Bill on Account (BOA)
Collections Specialist (Permanant direct hire, Banking, Mortgage, loss mitigation)
Collector Job In Dallas, TX
Job Title:
Collections Specialist
Department:
Loan Resolution
Reports To:
Supervisor - Loan Resolution
FLSA Status:
Non-Exempt
The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
· Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign.
· Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
· Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.
· Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
· Offers short term resolution options via repay and forbearance plans.
· Provides information on all available assistance programs to borrowers experiencing financial hardships.
· Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality.
· Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.
· Remains current on all Policy & Procedure and investor updates.
· Meets monthly goals as established in the agent scorecard.
· This is not a work from home opportunity.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The qualified candidate must have:
· Excellent attention to detail.
· Ability to multi-task and consistently meet multiple deadlines.
· Strong verbal and written communication skills.
· Ability to work in a team environment.
· Strong collections orientation with customer service skills.
· Ability to use good judgment.
Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two years' related experience and/or training required. Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred. Bi-lingual language is a plus.
Benefits
we are committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. reserves the right to amend and change responsibilities to meet business and organizational needs.
PRIVATE CLIENT ACCOUNT SPECIALIST (Houston/Dallas/Fort Worth/Tulsa)
Collector Job In Houston, TX
What We Do
At PetroLedger, we pride ourselves on delivering exceptional financial services to the oil and gas industry. Our mission is to serve our clients' traditional outsourcing needs with talented people, best-in-class technology, and deep industry expertise. Join a team that values accuracy, innovation, and collaboration as we empower clients to achieve their business goals.
The Opportunity
We are seeking a motivated Private Client Account Specialist to join our team. In this role, you will play an integral part in delivering a full suite of oil and gas financial services to operators, non-operators, and mineral interest owners. Your expertise will ensure our clients receive accurate and timely financial data, enabling them to make informed business decisions. This is an exciting opportunity to work in a dynamic and fast-paced environment while contributing to the success of a growing company.
What You Will Be Doing
As a Private Client Account Specialist, you will be responsible for:
Master File Maintenance
Updating related master files, including JIB and Revenue decks, property/well master, and vendor data.
Accounts Payable
Processing invoices for payment (e.g., Operating invoices, Non-Op JIBs, G&A).
Reconciling and communicating with clients regarding amounts due to vendors.
Revenue & Billing
Maintaining billing decks and working with division orders to process transfers.
Recording oil and gas sales for operated, non-operated, and mineral interest properties.
Managing the monthly revenue cycle for payments to WI, royalty, and ORRI recipients.
Processing prior period adjustments and participating in period closing activities.
Financial Management
Assisting in the preparation of monthly revenue and expense accruals.
Preparing and recording general ledger journal entries and financial statements.
Performing bank reconciliations.
Coordination and Communication
Collaborating with client production departments for revenue allocation basis.
Coordinating with the internal Regulatory group for accurate tax rate maintenance.
Responding to owner relations inquiries.
Managing multiple deadlines and ensuring timely task completion.
What You Will Bring to PetroLedger
Skill
Strong multitasking and organizational abilities to manage multiple assignments and competing priorities effectively.
Detail-oriented with a team-focused attitude.
Aptitude to learn new technologies, products, and concepts.
Self-motivation with strong communication and critical thinking skills.
Proficiency in Excel (e.g., Pivot Tables/VLOOKUP).
Familiarity with AP/Revenue software platforms such as DocVue, Open Invoice, and Energy Link.
Preferred Qualifications
3-5 years of Oil and Gas industry experience (strongly preferred).
Associate's degree in accounting, Finance, Business or related field preferred; relevant experience may be considered in lieu of a degree
What Our Organization is Providing
At PetroLedger, we value our employees and provide a supportive work environment that fosters professional growth and work-life balance. Our benefits include:
Comprehensive medical, dental, and vision insurance.
401(k) retirement plan with employer matching.
Paid time off (PTO) and company holidays.
Professional development opportunities to help you grow in your career.
Bonus Opportunities
We are proud to be an equal opportunity employer. PetroLedger celebrates diversity and is committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Collections Specialist
Collector Job In Richardson, TX
Collections Specialist/Negotiator
• Monday thru Friday: 9:00 am to 6:00 pm
• The pay rate is 20.00 an hour
• The job location is Richardson, Texas
• Temp to Perm.
The Traditional Negotiations Specialist is a self-motivated and organized specialist building rapport with representatives of creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of the client. The Negotiation Specialist will report to the Negotiations Manager.
Duties and Responsibilities:
• Negotiate with creditors, collection agencies, and attorney offices on behalf of our clients
• Effectively manage an open queue of accounts to consistently hit your monthly production expectation to meet department budgets
• Review clients account to determine funds necessary to complete settlement and payment of company fees in proper amount of time set forth by the department
• Manage the relationship between the Creditors and our business
• Calculate acceptable percentages for settlement according to guidelines set forth by department
• Maintain spreadsheet of all client settlements to track payments and letters
• Other duties as required to support department operations
Required Qualifications:
• High school diploma or GED (preferred)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
• Able to prioritize and meet deadlines with little to no supervision
• Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
• Strong math skills
• Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
• Bilingual (Spanish) is a plus
Payment Management/Posting Specialist
Collector Job In Dallas, TX
Job Title: Payment Management/Posting Specialist
Job Summary: The Payment Management/Posting Specialist is responsible for the accurate and timely resolution of insurance claims, payment posting, and communication with insurance carriers, physicians, and management. This position involves both handling insurance claims (including collections, denials, and communication with third-party payers) as well as posting payments to the practice management system and reconciling reports. The ability to handle a high volume of work while maintaining attention to detail and accuracy is essential.
Job Responsibilities:
Payment Management:
Identify, analyze, and resolve any issues hindering the proper payment of claims by third-party payers.
Monitor and review open accounts receivables, adjustments, refunds, and changes.
Promptly respond to denial letters and requests for additional information from insurance companies.
Maintain clear and cohesive documentation for all open and pending claims being worked.
Work with physicians, insurance carriers, and management to resolve issues and expedite claim payments.
Ensure patient and company confidentiality is maintained at all times.
Payment Posting:
Post payments to the practice management system, including cash payments, live checks, online credit card payments, EFT deposits, etc.
Record batch totals and ensure accuracy in the system.
Reconcile and audit reports to ensure proper documentation and resolve any discrepancies.
Requirements:
Minimum of two years of experience in payment management and/ payment posting is required.
Ability to handle a high volume of work while maintaining accuracy and attention to detail.
Strong mathematical and analytical skills to ensure accurate posting and claims resolution.
Proficient in using EMR systems and related software applications.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
High regard for confidentiality and adherence to privacy standards.
Collections Representative Opening #480948
Collector Job In Arlington, TX
*Hiring Organization:* Rose International *480948 *Job Title: *Collections Representative *Work Model:* Onsite *Shift:* Monday-Thursday: 8AM-9PM (8-hour shift assigned) Friday: 8AM-5PM (8-hour shift assigned)
Two Saturday Month: 8AM-2PM
Possible Sunday assigned: 12PM-6PM
*Employment Type: *Temp to Hire
*Estimated Duration (In months*): 13
*Min Hourly Rate($): *19.00
*Max Hourly Rate($):* 19.00
Must Have Skills/Attributes: Call Center, Collections
*Job Description*
*Required Education:*
• High school diploma or equivalent
*Required Skills and Competencies:*
• Call Center experience
• Auto Collections, Banking/Financial Collections or Credit Card Collections (2+ years of collections experience)
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed
• Stable work history
The primary purpose of the Collections Agent is to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
*Collections Representative Essential Duties and Responsibilities:*
• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards
• Initiate extensions on accounts based upon written policy guidelines
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
• Ensure that appropriate letters are sent to debtors
• Process customers' payments through electronic draft, if applicable
• Process account maintenance transactions according to established guidelines
*\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\**
*\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\**
*Benefits:*
*For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.*
*California Pay Equity:*
*For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.*
*Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.*
*If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.*
*Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).*
#UNI
Job Types: Full-time, Temporary
Pay: $19.00 per hour
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Vision insurance
Application Question(s):
* Do you have 2-3 years of call center collections experience?
* Do you have banking (i.e. credit card or auto loan) collections experience?
* Do you have limited number of short-term positions on your resume?
* Are you authorized to work on Rose International's W2 without sponsorship?
Education:
* High school or equivalent (Required)
Experience:
* Call Center: 2 years (Required)
Ability to Commute:
* Arlington, TX 76018 (Required)
Work Location: In person
Collections Specialist
Collector Job In Arlington, TX
Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!
Adecco is currently assisting one of its clients in their search for a Collections Specialist in Arlington, TX!
Pay rate: $19/hr
Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
For instant consideration for this role, click on Apply Now and upload resume!
Our ideal candidate for this Collections Specialist must have/must be able to:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines
Education/Certification Requirements:
High School Diploma or GED
Experience requirements for this Collections Specialist:
Collections experience required
Strong communication skills
Good decision-making and problem solving skills
Proficient with MS Office Suite
Ability to work as part of a team
Must have flexible schedule
Bilingual is a plus
Note:
This role is On-Site; thus, open to candidates near/in/around Arlington, TX!
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Arlington, TX APPLY NOW for instant consideration!
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Accounts Receivable Analyst
Collector Job In Lewisville, TX
Insight Global is seeking a Remarketing Analyst to join one of their clients in their Lewisville, TX office. Reporting to the Remarketing Manager, the Remarketing Analyst will be a key point of contact at primary auction facilities. This role involves processing and selling auction vehicles in compliance with internal Auction Sale Agreements and Comprehensive Auction Agreements, reviewing 3rd Party Inspection Vendors' monthly invoices for accuracy and providing recommendations for payments outside of the established agreement, and generating and analyzing performance metrics for 3rd Party Inspection Companies. This position is customer-facing and requires independent judgment, excellent customer service skills, decision-making initiative, and discretionary authority.
Major Duties and Responsibilities:
Monitor inspection guidelines followed by various 3rd Party Inspection Vendors.
Review monthly invoices from 3rd Party Inspection Vendors for accuracy and provide payment recommendations outside the established agreement.
Generate and analyze performance metrics for 3rd Party Inspection Companies.
Manage vendor relationships with 3rd Party Inspection Companies to ensure accurate and timely inspections.
Handle 10-12 calls a day in a customer-facing role.
Experience with analyzing claims
Provide excellent customer service, including escalating and deescalating conversations.
Perform agile tasks, ensuring variety in daily activities.
Communicate with customers via chat, email, and phone.
Billing Coordinator
Collector Job In Frisco, TX
Billing Specialist Crete United Energy Services - Frisco, TX Compensation: $65,000 - $70,000 per year Full-Time | On-Site | Reports to: Accounting Manager
About Us Crete United Energy Services (CUES), a Crete United Company is a leading provider of
commercial mechanical, electrical, and plumbing (MEP) energy efficiency and sustainability
solutions across the U.S. We take pride in delivering top-tier service, innovation, and
reliability to our clients in the commercial and industrial sectors. At Crete United, we turn
aspiration into action. To us, sustainability is much more than just going carbon neutral. It's
a way of life and work. It's a commitment. And it's what we work toward every single day
here at Crete United. As we continue to grow, we are looking for a Billing Specialist to join
our CUES team in Frisco, TX, to ensure accurate and efficient billing processes.
Position Overview
The Billing Specialist will be responsible for processing invoices, managing accounts
receivable, and ensuring the timely and accurate billing of our customers. This role requires
strong attention to detail, excellent organizational skills, and the ability to work
collaboratively across departments to resolve billing discrepancies.
Key Responsibilities
- Generate and issue invoices for commercial MEP services in compliance with contract
terms.
- Review work orders, purchase orders, and contracts to ensure accurate billing.
- Track project milestones and progress billing based on contract schedules.
- Work closely with project managers and accounting teams to resolve discrepancies.
- Manage accounts receivable, follow up on outstanding invoices, and assist with collections
as needed.
- Reconcile billing records and maintain accurate financial documentation.
- Ensure compliance with company policies, customer agreements, and industry
regulations.
- Assist in month-end closing and reporting related to billing and revenue recognition.
- Respond to customer inquiries regarding invoices, payments, and account balances.
- Identify and implement process improvements for billing efficiency.
Qualifications & Requirements
- 3+ years of billing experience in a construction, MEP, or service-related industry preferred.
- Proficiency in accounting software and ERP systems (experience with Viewpoint Spectrum
is a plus).
- Strong knowledge of progress billing, AIA billing, and contract invoicing.
- Familiarity with lien waivers, retainage billing, and Texas construction lien laws is a plus.
- Excellent attention to detail and ability to work in a fast-paced environment.
- Strong communication skills to interact with internal teams and external customers.
- Proficiency in Microsoft Excel and financial reporting tools.
Why Join Us?
- Competitive compensation ($65,000 - $70,000/year).
- Full benefits package, including medical, dental, vision, and 401(k) with 4% company
match.
- Career growth opportunities in a rapidly expanding company.
- Collaborative and team-oriented work environment.
Crete United Energy Services, A Crete United Company, is an equal opportunity
employer, considering all applicants for employment regardless of race, color,
religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship,
age, marital status, physical disability, sexual orientation, genetic information,
or any other characteristic protected by state of federal law. Women and
minorities are encouraged to apply.
Billing Coordinator
Collector Job In Austin, TX
North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website **************************
Job Description
This position is located at a Semiconductor Manufacturing Facility in Austin, Texas.
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
This position is responsible for performing professional accounting duties of the customer billing process. This
includes reviewing contracts and setting up contracts in billing system, performing annual calculation for escalation
and updating amendments to contract module, producing invoices, communicating with field personnel to obtain
data and approvals for the billing data, analysis of financial data of a complex nature and reconciliation of various
accounts associated with the billing process.
Primary Duties/responsibilities:
Is assigned a workload and responsibility for a specific list of contracts and associated Profit
Centers and is a key point of contact and liaison for contract field personnel for billing matters
Reviews and analyzes contracts for billing specifics such as fixed fees, expense reimbursement limits, pass-through, account management and other billing and revenue streams
Identifies contract amendments and annual reconciliation and rate escalation contract provisions
Enters contracts and amendments and escalation provisions into billing system
Produces monthly customer invoices for fixed fee and variable components timely and accurately
Processes credit memos and billing adjustments where applicable
Reconciles related general ledger accounts associated with the billing process, including accrued unbilled revenue and deferred revenues, while considering billing timing required by contract (in advance, in arrears, same month) and timing of actual billing to clients
Maintains internal control compliance for specific, key controls within the billing processes
Coordinates with Project Managers and Admins to clarify missing data or reconciling items, to obtain required approvals for billing, respond to customer inquiries, etc.
Utilizes various software applications to perform job duties, including PeopleSoft, Coupa, SAP,
Business Explorer, Excel, Word, Insight Portal (WebFOCUS), ImageNOW, Google Suite (Gmail,
Calendar, Contacts, Groups, Drive, Hangouts, Docs, Sheets)
Understands flow of billing data and reconciles interfaced systems (Coupa to PeopleSoft, Coupa to
SAP, SAP to PeopleSoft and PeopleSoft to SAP)
Has knowledge of accounts payable transaction processing and related Veolia systems as related to Limit and Pass-Through expense billing processes
Assists PMs and Admins with annual limit reconciliation needs, including reports of data, reconciliation and compilation of fiscal year amounts and rollovers between fiscal years
Coordinate with Finance team, both Shared Services Center personnel who handle accounts receivable processing, and Business Line (M&C Water) Finance who have contract specific knowledge and experience to help interpret and confirm billing matters
Provides excellent customer service to internal and external customers in phone and email communications and ensures that interaction provides a high quality of service and professionalism
Cross-trains with others as assigned
Assist others in department as necessary in the spirit of teamwork and cooperation, common goal orientation, and continuous process improvement by sharing best practices
Completing special projects as required and other duties as assigned
Work Environment:
Spends most of time in an office environment.
Splits time between 2 locations
Possible Work Hazards:
Must take care in moving or lifting office supplies.
Infrequent exposure to plant hazards including noise, heavy equipment, fumes and chemicals.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand; walk; and stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
Qualifications
Education / Experience / Background:
Bachelor's Degree preferred or High school diploma or GED with equivalent experience
demonstrating capability to perform job requirements
Three to five years related experience with thorough knowledge of departmental function,
terminology and interrelationships. Functional experience may be required by site.
Knowledge / Skills / Abilities:
Must demonstrate ability to pay close attention to details, and use good planning,
organization, and time management skills.
Must have the ability to handle diverse tasks simultaneously and be able to work effectively
with periodic interruptions. Ability to handle confidential or sensitive information or issues.
Able to work independently and autonomously on base workload, while seeking supervision
assistance at appropriate times
Must demonstrate ability to work in a team environment and willingness to assume
additional or new responsibilities readily.
Must demonstrate effective oral and written communication skills with good vocabulary,
good grammar and the ability to independently compose routine written communications.
Good telephone etiquette.
Must know fundamental accounting concepts, accounting office practices and procedures
and have a sound knowledge of billing and billing “feeder” systems, preferably PeopleSoft,
SAP, Coupa and ImageNOW
PC skills with expert working knowledge of MS Word, MS Excel and other software
programs utilized within Veolia. Ability to develop spreadsheets and modify formats in order
to complete assignments.
Commitment to quality and the motivation and ability to work well in a team environment
required
Ability to multi-task in a fast-paced environment
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Billing Coordinator (Houston, TX)
Collector Job In Houston, TX
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Start your career with FCC and become part of our global team of passionate waste industry professionals.
Position Summary:
FCC Environmental Services is seeking a Billing Coordinator to support the centralized billing department, serving multiple markets including Florida, North Carolina, Texas, and other regions. The Billing Coordinator will be responsible for ensuring accurate and timely billing for a variety of customers, including residential, commercial, and municipal accounts. This role requires strong attention to detail, collaboration with different departments, and the ability to handle customer inquiries related to billing.
Primary Duties and Responsibilities:
Prepare and issue accurate invoices for customers across multiple markets, including residential, commercial, and municipal accounts.
Review contracts, service agreements, and customer data to ensure billing accuracy for diverse customer types.
Collaborate with departments such as customer service and operations to resolve billing discrepancies or errors.
Maintain and update billing records, ensuring data integrity and accuracy for all accounts.
Address and resolve customer inquiries regarding billing issues, charges, adjustments, and payment status across various markets.
Ensure invoices are sent in a timely manner, adhering to the billing schedule for different regions.
Track and manage billing schedules to ensure timely preparation and submission of invoices for all customer segments.
Assist in generating and preparing billing reports for management, tracking outstanding payments and trends.
Ensure compliance with FCC Environmental Services' billing policies and regional regulations.
Job Qualifications
Education:
High School diploma or GED
Experience and Competencies:
Proven experience in billing, accounting, or finance, preferably within a utility or environmental services industry.
Strong attention to detail and organizational skills, especially in managing multiple customer accounts across various markets.
Proficiency in billing software, SAP, and Microsoft Excel (pivot tables, VLOOKUP).
Excellent communication skills for interacting with customers and internal teams.
Ability to manage multiple tasks and meet deadlines while ensuring billing accuracy.
Knowledge of basic accounting principles and billing procedures, with a focus on compliance with regional regulations.
Ability to adapt to a variety of customer needs and billing systems across different regions.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short-Term & Long-Term Disability
Training & Development
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Billing Coordinator
Collector Job In Houston, TX
A global law firm consistently ranked among the top firms in the world, is currently seeking a Billing Coordinator to join our winning team, located in Houston. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.
Responsibilities:
Acting as liaison between billing attorneys and billing secretaries, legal attorneys, and/or organization (customers) and the billing staff; responding to internal and external inquiries in a timely manner
Preparing and analyzing complex client billing
Communicating with customers to ensure their request from the billing staff is being met updating customers on the status of tasks and/or projects
Providing accurate and timely completion of assignments and inquiry responses; ensuring that all tasks and duties completed are done within the firm's set guidelines and policies
Generating and reviewing Proformas from 3E (pre-existing or generating new charges)
Following up on unsent invoices and running reports
Providing project analyses as directed; utilizing 3E system for various analytical reports
Utilizing computerized billing and payable software modules to complete the billing process
Assisting with obtaining information required for e-billing and liaises with e-billing coordinators on outstanding items
Assisting with year-end closing and reporting as required
Assisting with special projects on various issues as needed
Promoting effective work practices and working as a team member
Qualifications:
The successful Billing Coordinator must have thorough knowledge of bookkeeping procedures such as posting, balancing, debits and credits, and journal entries.
Knowledge and proficiency in PC Applications, including spreadsheet software and operations, is required.
Knowledge of 3E is a plus.
The Coordinator must display knowledge of basic accounting principles, as well as the ability to comprehend and accurately perform mathematical functions.
The analytical skills needed to correctly comprehend and communicate data are desired.
A Bachelor's degree in Accounting or a related field is preferred.
Bilingual Collector
Collector Job In Houston, TX
We are seeking a Bilingual Collector to join our team and take charge of ensuring the timely collection of delinquent property taxes for real and business accounts. In this role, you will locate and monitor overdue accounts, directly communicate with customers regarding their delinquent taxes, and negotiate repayment plans. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage customer accounts professionally and efficiently. Bilingual candidates (English/Spanish) are required for this position.
Responsibilities:
Locate and monitor overdue accounts for property taxes (real & business accounts).
Notify customers of delinquent accounts via phone, mail, and email.
Communicate with customers regarding their accounts, repayment options, and necessary actions.
Ensure customers to pay overdue amounts or establish repayment schedules.
Facilitate various payment methods, including checks by phone and e-payments (credit card or e-check).
Respond to emails, voicemails, and other customer inquiries in a timely and professional manner.
Ensure customer service is provided in both English and Spanish, as needed.
Maintain accurate and up-to-date records of all communications and transactions.
Manage time efficiently, following up on delinquent accounts and ensuring deadlines are met.
Perform other duties as assigned to support team and organizational goals.
Knowledge, Skills & Abilities:
Excellent written and verbal communication skills (English/Spanish required).
Strong critical thinking and problem-solving skills.
Strong time management skills and ability to multitask.
Ability to work well in a team environment and independently.
Proficiency in Microsoft Office and Internet Explorer.
Strong negotiation skills (via phone, email, and in-person).
Competence in working with financial data and numbers.
Strong organizational skills and attention to detail.
Requirements:
High school diploma required.
Bilingual (English/Spanish) is mandatory.
Previous experience in collections, customer service, or office roles preferred.
Must be able to maintain confidentiality and handle sensitive information.
Availability to work full-time, 40 hours per week.
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Collection Specialist
Collector Job In Texas
Job Title: Collections Specialist About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit ************
Role Summary:
The Collections Specialist is responsible for a portfolio of clients, ensuring that each client is contacted via phone and email and makes payment according to the contractual terms. In doing so, the Collections Specialist plays a key role in helping GTT to meet its cashflow targets as well as minimising levels of overdue debt and bad debt write offs. The Collections Specialist will also help to resolve disputes, working with contacts at the client and liaising with internal stakeholders in Sales, Billing and Service Delivery to understand, identify and get to the root cause. The ability to show an inquisitive mind, solve problems and push proactively to get results are qualities which will fit well with this role.
The Collections Specialist should be able to manage and drive stakeholder relationships across the business ensuring high levels of customer service and leveraging relationships to drive results for the team. Adopt a 'continuous improvement mindset' both to benefit the customer experience and strive to increase efficiency by process optimisation, automation and lean approach.
Duties and Responsibilities:
* Working with an assigned number of Account Managers to assist in the daily collections efforts
* Contacting all related to the accounts in the work queue daily, and provide sound collection follow-up on delinquent accounts.
* Provide support related to customer balance information, including detailed balance statements as necessary.
* Research and adjust customer accounts as necessary, including
* Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances
* Process credit requests
* Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.
* Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.
* Maintain bad debt of .5% or less.
* Ensure aging is current and that customer issues are resolved timely.
* Ensure credits are entered timely and reviewed within 3 business days of submission.
* Approve all equipment releases to customers.
* Work with departments to develop processes as it relates to the customer and collections. Required Skills and Competencies:
* Strong analytical skills
Required Experience/Qualifications:
* 2+ years of experience in a Collections/Accounts Receivable environment preferred
* Demonstrable ability to hit core KPIs and targets
* Demonstrated reporting and process improvement experience
* Effective written and verbal communication skills
* Strong organizational skills, with attention to detail, accuracy and accountability
* Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environment
* Proficiency in Excel and Word
Desirable Experience/Qualifications:
* Experience in Telecommunications an advantage but not essential
Core Competencies
* Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
* Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
* Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
* Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
* Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
* Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
* Accountability: Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions and results, and focus on activities that have the greatest impact on meeting work commitments.
* Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
* Accounts Payable (A-P): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts payable practices and procedures.
* Accounts Receivable (A-R): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts receivable practices and procedures.
Universal Competencies
* Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
* Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
* Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
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