Medical Insurance Collector
Collector Job 14 miles from Tempe
Location: Phoenix, AZ (Onsite M-F 8-4:30pm pacific) 40 hour work week, serve lunch onsite every week day)
Pay rate: $20-23/hr (depending on experience) + Quarterly bonus that equal up to 20% annual + Additional Bonus
This person will prioritize and process a high volume of health insurance related matters. You will review and evaluate patient accounts for correct handling, speak with insurance payors daily, and perform data entry of all incoming correspondence. Ability to review, and evaluate patient accounts for appropriate handling in response to correspondence or phone calls. This individual will also mail outgoing claims, invoices and letters. You will perform insurance verification and request patient demographics from facilities in support of pre-billing. This team also performs collection activities including patient calls to inform patients of balances, setting up payment plans
Requirements:
1+ years of healthcare insurance experience
Experience in something similar to: medical billing, claims, collections, AR, AP (within medical)
Strong willed and confident- ability to hold the payor accountable, and for claims to be processed on the spot, won't get intimidated by the Payor, Wont take no for an answer
Proven negotiation skills (they will negotiate with insurance companies)
Experience getting on the phone with insurance payors
High school diploma
Ability to type 40 wpm and use the 10 key by touch
Plus:
Associate' Degree or Bachelor's Degree or any certifications
Billing Specialist
Collector Job 14 miles from Tempe
Billing Clerk Specialist
Phoenix, AZ - Onsite M-Th, Remote Friday
Working Hours: 6 AM - 2:30 PM MST
4-6 month contract with likely extension and/or conversion
This position is an entry-level job where some classroom training will be provided, but mostly extensive on-the-job training. This will prepare them to take on responsibilities for compiling data and creating customer invoices and ensuring the accuracy of customer receivables.
Responsibilities:
Works as an integral part of a team that is responsible for creating approximately 1.7M invoices each month representing revenues of $1.1B.
Learns billing systems to a level that enables the creation of invoices with supervision.
Reviews and analyzes customer accounts to ensure transactions are accurately billed.
Executes customer data integrity checks and investigates questionable items prior to billing to ensure billing accuracy.
Compiles, analyzes, and validates customer revenue with assistance from more experienced team members.
Creates and/or revises manual invoices.
Researches and resolves customer issues.
Creates and processes customer billing adjustments.
Processes customer refund request.
Works with team members to learn how to research and take actions to resolve customer credit balances.
Follows all SOX required controls.
Additional duties as needed
Qualifications:
Education: High School Diploma required, Bachelor's degree a plus
Experience: 1+ year of relevant work experience in billing, accounts receivable, other positions in Accounting/Finance field
Must possess basic computer skills in a MS Office/Windows environment, including a proficiency in date entry, ten-key and MS Excel.
Strong ability to work well with people, under pressure and with stringent time restraints.
Must have quick problem-solving ability.
Good organizational and multitasking skills and the ability to prioritize work and time.
Requires good communication skills, both verbal and written.
Ability to maintain good working relationships with coworkers and customers.
Medical Billing/AR Representative
Collector Job 14 miles from Tempe
Our client is a large-scale healthcare provider. They have over 4 decades of experience providing pharmacy, clinical, and nonclinical care to patients both at home and throughout their community. They focus on quality, innovation, and improving their community as a whole. They are hiring a Medical Billing/AR Representative to support the full accounts receivable cycle.
The Medical Billing/AR Representative will be responsible for the overall day to day functions of the AR process including cash management, collections, insurance claims, and disputes. Their focus will support overall company initiatives including cost savings and collaboration.
This Role Offers:
3-month contract to hire role with competitive hourly wage.
Company with strong financial standing - parent company over many services and brands.
Over 40+ years of experience and proven industry success.
Company on the cutting edge of healthcare technology innovation.
Massive customer base and a nationwide reputation and presence.
High employee tenure with low red tape culture. They hire professionals and trust their expertise, giving them room to make tangible impacts.
Focus:
Manage the full AR cycle, managing a high volume of collections and invoicing.
Negotiate payment arrangements, send past-due statements, and generate process activities.
Work with insurance companies to file appeals to guarantee max reimbursement.
Be point of contact and subject matter expert for financial reporting and compliance.
Document all AR processes.
Research and resolve explanation of benefits.
Assist team in performing month-end close, general ledger reconciliation, and general bookkeeping duties.
Resolve invoice disputes and other billing inquiries from customers.
Assist with administrative and clerical tasks that support internal accounting, reporting, and reconciliations.
Ensure adherence to HIPAA best practices, government regulations, and proper tax procedure nationally.
Skill Sets:
2+ years of experience in full cycle accounts receivable and insurance collections.
High school diploma required. Higher education strongly preferred.
Experience resolving remits and collaborating with insurance companies to file appeals for claims.
Strong documenting and reporting experience with incredible attention to detail.
Strong understanding of HIPAA policies and regulations.
Quick learner and ability to work in a fast-paced environment.
Strong communication skills and ability to develop creative solutions to business challenges.
About Blue Signal:
Blue Signal is a leading executive search firm specializing in healthcare recruiting. Our healthcare recruiters have expertise in placing high-performing talent in healthcare IT, medical devices, biotechnology, pharmaceuticals, etc. Learn more at bit.ly/3G5DbWr
Collections Specialist
Collector Job In Tempe, AZ
Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!
Adecco is currently assisting one of its clients in their search for a Collections Specialist in Tempe, AZ!
Pay rate: $19/hr
Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
For instant consideration for this role, click on Apply Now and upload resume!
Our ideal candidate for this Collections Specialist must have/must be able to:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines
Education/Certification Requirements:
High School Diploma or GED
Experience requirements for this Collections Specialist:
Customer Service, Collections, or Sales experience required
Strong communication skills
Good decision-making and problem solving skills
Proficient with MS Office Suite
Ability to work as part of a team
Must have flexible schedule
Bilingual is a plus
Note:
This role is On-Site; thus, open to candidates near/in/around Tempe, AZ!
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Tempe, AZ APPLY NOW for instant consideration!
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Collector III
Collector Job In Tempe, AZ
Live your best (work) life at TruWest Credit Union! Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.
Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)!
Benefits? We've got you covered (get it?)! We offer first day medical, dental, vision and 401(k). We'll even help you save for retirement by matching your 401(k) contributions. Don't even know what a 401(k) is? That's okay, we'll show you the ropes and you'll learn a ton about finances, loans, accounts and planning for your future. We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here:
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Pay range from $27.04/hr. - $30.05, depending upon experience.
If you're into Collections and love working with members and looking for a place to call home, you've found it. What are you waiting for? Apply now!
Summary of Responsibilities:
Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest's Vision, Mission, Values card. The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address. In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union's products and services in order to identify cross-selling opportunities that will benefit the member. Must have a high school diploma or equivalent.
Qualifications:
Education:
High School diploma or GED
Experience:
Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer.
Knowledge and Skills:
Individual must have good oral and written communication skills, as well as strong interpersonal skills. Must have strong organizational skills, ability to prioritize workload and work independently. Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member. The position requires intermediate computer skills that include Microsoft Word and Excel.
Primary Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day.
* Provide detailed documentation on the collection system to explain the action taken or the promise made.
* Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.
Secondary Duties and Responsibilities:
* Analyze loans to determine when repossession of collateral is necessary and to make a proper recommendation.
* Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager.
* Utilize all legal means to locate members who have moved and left no forwarding address.
* Assist branch and department staff when they call on a member with a collection flag or memo.
* Review revolving lines of credit and recommend cancellation when appropriate.
* Assist with the training of less experienced collectors.
Collections Division Leader
Collector Job In Tempe, AZ
You are a natural leader. You do what's right for customers and colleagues, and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
As a Division Leader in Credit Card Collections, you will be responsible for the day-to-day operations and strategic planning for the Card Service Team, including but not limited to, service levels and operations business objectives. You will support and develop a team of 3-8 Team Leaders with 125 indirect nonexempt specialists through regular coaching and feedback sessions, while assisting with the coordination of internal operation activities. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job responsibilities
Lead and manage a team of 3-8 Account Supervisors/Team Leaders performance, leading by example and coaching on key behaviors to motivate sustained results
Lead and utilize performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards as well as selecting and retaining talent
Ensure assigned area is adequately staffed and all personnel are appropriately trained and developed
Assist in oversight of day-to-day coordination of internal operation activities, including inventory management, customer service, management reporting, and data production
Perform root cause analysis and provide clear and concise documentation on steps taken to resolve open gaps and promoting continuous improvement initiatives
Develop strategic site plans focused on enhancing the customer service experience and employee experience, and driving goal achievement
Execute on root-cause analysis of risk and compliance issues and client/customer/stakeholder complaints
Handle exception items, resolves complex issues, and assists with line of business projects
Interact and develop strong, collaborative partnerships with a variety of internal periphery departments
Required qualifications, capabilities, and skills
Five years of leadership/management experience
Experience working within a large department or group within an Operations function, with a focus on relationship management
Ability to influence decisions as well as influence internal and external business partners
Leadership skills including but not limited to delegation, conflict resolution, and prioritization of diverse work loads
Ability to be flexible, adhere to tight deadlines and perform in a constantly changing environment.
Ability to interpret and analyze data
Excellent communication and interpersonal skills with the ability to effectively present data analysis to senior leaders in a clear and effective manner
High School Diploma/GED
Preferred qualifications, capabilities, and skills
Bachelor's Degree
Advanced proficiency with computer functions including Windows Operating Systems and Microsoft Office tools
Collector III
Collector Job In Tempe, AZ
Live your best (work) life at TruWest Credit Union! Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around. Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)! Benefits? We've got you covered (get it?)! We offer first day medical, dental, vision and 401(k). We'll even help you save for retirement by matching your 401(k) contributions. Don't even know what a 401(k) is? That's okay, we'll show you the ropes and you'll learn a ton about finances, loans, accounts and planning for your future. We want you to know all about our products and services so you can help our members. Don't believe us? Just check out our video that highlights all the amazing things we do here:
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Pay range from $27.04/hr. - $30.05, depending upon experience. If you're into Collections and love working with members and looking for a place to call home, you've found it. What are you waiting for? Apply now!
Summary of Responsibilities:
Providing spontaneous service excellence to members, employees and business associates; demonstrating the values shown on TruWest's Vision, Mission, Values card. The position is responsible for collection follow-up on delinquent accounts including locating members in which we do not have a current address. In addition must be thoroughly knowledgeable of the legal aspects of collection and possess a working knowledge of bankruptcy. Must be able to work with the more difficult members. Must be knowledgeable about the credit union's products and services in order to identify cross-selling opportunities that will benefit the member. Must have a high school diploma or equivalent.
Qualifications:
Education:
High School diploma or GED
Experience:
Must have 2 years or more of collection experience that includes the use of an On-line Collection system and experience working on a predicative dialer.
Knowledge and Skills:
Individual must have good oral and written communication skills, as well as strong interpersonal skills. Must have strong organizational skills, ability to prioritize workload and work independently. Must be able to work flexible hours and be capable of making decisions within the scope of responsibility, while working with the member. The position requires intermediate computer skills that include Microsoft Word and Excel.
Primary Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sound collection follow-up on delinquent accounts. All delinquent loans in the collection work queue should be worked by phone each day.
• Provide detailed documentation on the collection system to explain the action taken or the promise made.
• Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.
Secondary Duties and Responsibilities:
Analyze loans to determine when repossession of collateral is necessary and to make a proper recommendation.
Determine when legal action is necessary to protect the assets of the credit union and recommend what legal action is necessary to the Collections Manager.
Utilize all legal means to locate members who have moved and left no forwarding address.
Assist branch and department staff when they call on a member with a collection flag or memo.
Review revolving lines of credit and recommend cancellation when appropriate.
Assist with the training of less experienced collectors.
Collector I
Collector Job 14 miles from Tempe
Who you are...
You're a strong negotiator who enjoys connecting with members to find solutions for delinquent accounts in a fast-paced, goal-oriented department. You're collaborative by nature, and easily work closely with other collectors and lead collectors to complete claims and follow-up on collection activities.
A typical week might include the following...
Answer telephone calls regarding account inquiries and payment collection. Respond to inquiries in a timely and effective manner, negotiating payments and evaluating the customer's financial situation to provide solutions based on individual needs.
Review and update accounts that have been referred for repossession and/or legal action and apply appropriate regulations; FDCPA, state collection laws, and HIPPA.
Identify the root cause of financial hardship(s) in order to offer appropriate solutions and recommend repayment plans and hardship programs, such as re-age, loan extensions, and loss mitigation options when applicable. Highlight the importance of maintaining account(s) in good standing and provide guidance and resolutions alternate payment programs in order to assist customers/members.
Perform various administrative functions for our customers, such as recording address changes and other contact information. Accurately document information regarding the financial status of customers and the status of collection efforts.
Perform other job-related duties as assigned.
This role might be for you if you have... (required)
High School Diploma or GED
1+ years of collection, call center, or account servicing experience
Ability to multi-task and communicate multiple channels including phone, email, and chat.
Good computer skills/typing skills, strong probing, analytical, problem-solving, and decision-making skills.
Ability to balance effective time management and quality of work for positive outcomes; must be able to prioritize assignments to produce large volumes of work with exceptional accuracy.
Strong written and verbal communication skills including the ability to develop and maintain excellent rapport with customers and team members.
Working knowledge of Microsoft Office Suite including Outlook, Word, and Excel.
Bonus points if you have... (preferred)
1+ years of credit union knowledge experience.
Knowledge of Fair Debt Collection Practices Act (FDCPA)
About us...
We are considered leaders in the local credit union space, and we are growing like crazy. We've got a culture focused on smarts, kindness, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com.
We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Senior Debt Collector
Collector Job In Tempe, AZ
The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients' interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees. Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.
Zwicker is presently seeking a Senior Collector to join our team in Tempe, AZ. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.
The base hourly rate for this position is $19.00-$20.00, with uncapped bonus potential.
Responsibilities of a Senior Debt Collector include:
Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them
Record accurate and detailed notes; update account status and card member's information into computer system
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws
Other duties as assigned
Requirements
5+ years of debt collection's experience, preferably 3rd party collections
Knowledge of the FDCPA and state consumer protection laws
Above average administrative and phone skills
Strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic computer skills
Physical Qualifications:
Be able to lift five pounds or greater
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to travel occasionally when needed by the most efficient means of transportation
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.
Please review our Applicant Privacy Notice:
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Each posted position will be active for a minimum of five (5) business days during which time all qualified and eligible employees have the ability to apply.
Collections Specialist
Collector Job In Tempe, AZ
Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: OneMain Financial
Job Description
Collections Specialist
At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
Help customers with all financial servicing needs through inbound and outbound contact.
Work with our clients in a consultative manner, following all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts
Investigate, research, and track consumer information using online skip-tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
High School Diploma or GED
Preferred
Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred
Active listening and communication
Skilled at achieving and exceeding goals
Ability to thrive in a fast-paced team environment
Bilingual: Spanish
Work Schedule:
The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
Recovery Collections Specialist
Collector Job In Tempe, AZ
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you'll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We're looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented.Essential Functions/Specific Duties
Negotiate repayments on defaulted mortgage debt.
Re-establish and maintain communication with customers to minimize company loss.
Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
Qualifications/Job Requirements:
Education: High School education required, or equivalent.
Experience: No experience required. We will train you.
Skills: Ability to remain confident in the face of regular rejection and the ability to keep from getting upset or offended by the things customers say to you on the phone. Ability to be assertive without becoming aggressive.
Must have strong moral compass.
Persuasive and professional communication skills
Strong numeric aptitude, problem solving and analytical skills
Must have a very strong work ethic
Position is based in our Tempe, AZ office.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
Recovery Collections Specialist
Collector Job In Tempe, AZ
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you'll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We're looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented.
Essential Functions/Specific Duties
* Negotiate repayments on defaulted mortgage debt.
* Re-establish and maintain communication with customers to minimize company loss.
* Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
* Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
Qualifications/Job Requirements:
* Education: High School education required, or equivalent.
* Experience: No experience required. We will train you.
* Skills: Ability to remain confident in the face of regular rejection and the ability to keep from getting upset or offended by the things customers say to you on the phone. Ability to be assertive without becoming aggressive.
* Must have strong moral compass.
* Persuasive and professional communication skills
* Strong numeric aptitude, problem solving and analytical skills
* Must have a very strong work ethic
* Position is based in our Tempe, AZ office.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
* Medical, dental, and vision insurance
* Health Savings Account with employer contribution
* 401(k) Retirement plan with employer match
* Paid Maternity Leave/Parental Bonding Leave
* Pet insurance
* Adoption Assistance
* Tuition reimbursement
* Employee Loan Program
* The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
* Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection
Collections Specialist
Collector Job In Tempe, AZ
At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
* Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
* Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
* Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
* Maintain and note all appropriate information and documentation on customer and account status
* Collaborate both in person and virtually, using available technology to connect with other internal teams
Requirements
* High School Diploma or GED
* Proficiency in utilizing multiple tools/systems simultaneously
* Skilled at achieving and exceeding goals
Preferred
* Experience working in customer service, collections or call center environments
* Bilingual: Spanish
Work Schedule:
Hours of Operation
Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule:
The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
Location:
On-site - Hybrid scheduling available after 90 days in the role, availability is based upon individual performance.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
* Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
* Up to 4% matching 401(k)
* Employee Stock Purchase Plan (10% share discount)
* Tuition reimbursement
* Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
* Paid sick leave as determined by state or local ordinance, prorated based on start date
* Paid holidays (7 days per year, based on start date)
* Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Collections: Dialer Blend Specialist I
Collector Job In Tempe, AZ
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every day. As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
Works in a call center environment that requires 100% phone-based customer interaction
Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicates with customers in a metrics-driven environment
Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Takes ownership of each customer interaction while treating them with respect and responding with empathy
Works both independently and in a team environment
Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Preferred qualifications, capabilities, and skills
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Collections, Sales, Retail or Customer Service industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Spanish Required Collections: Dialer Blend Specialist II
Collector Job In Tempe, AZ
At Chase, you will focus on achieving business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist role is creative, exciting, and different every day. Join us to grow your career and make a difference.
As a Dialer Blend Specialist II in Collections, you will handle a mix of inbound and outbound calls to collect on overdrawn or past due accounts. By building strong rapport with customers, you will make a significant impact on the business. Your passion for customer service and inner competitiveness will help you excel in our fast-paced environment.
Job Responsibilities:
Work in a call center environment with 100% phone-based customer interaction.
Demonstrate excellent communication, negotiation, and decision-making skills while staying engaged with customers.
Communicate with customers in a metrics-driven environment.
Navigate multiple technologies, showing resiliency and adaptability in a fast-paced setting.
Take ownership of each customer interaction, treating them with respect and responding with empathy.
Work both independently and as part of a team.
Abide by all applicable regulatory and departmental practices and procedures.
Required Qualifications, Capabilities, and Skills:
Fluency in both Spanish and English is required.
Minimum of 2 years of customer interaction or support experience, either by phone or face-to-face.
Minimum of 1 year of computer experience, utilizing multiple applications in a Windows-based environment.
High school diploma or GED required.
Preferred Qualifications, Capabilities, and Skills:
Ability to multitask using a computer while providing customer support.
Comfortable in a fast-paced, consistently changing environment.
Previous experience in Collections, Sales, Retail, or Customer Service.
Passion for helping people by solving problems and explaining solutions.
Bad Debt Collector
Collector Job 14 miles from Tempe
Requirements
Education:
High school diploma or GED equivalent
Your Job Adventure Includes:
Champion the resolution of outstanding account balances
Initiate outbound calls with finesse
Professionally handle incoming calls
Provide exemplary customer service, transforming concerns into satisfaction
Time management that's on point
Nailing client-specific processes and procedures
Rocking multiple computer systems simultaneously (you've got the tech magic)
Creative talk-offs, negotiation skills that wow, and top-notch follow-up habits
Keeping it legal and cool - HIPAA, FCRA, FDCPA, you name it!
Skills Needed:
Master of Negotiation (seriously, you're the Jedi of deals)
Basic Microsoft Office wizardry
Multitasking like a pro (juggling is your secret talent)
Customer service superstar
Smooth talker with words and on the keyboard
Extra Awesome Attributes:
Dependable (the go-to person)
Excellent listening skills
Organized chaos? You thrive in it!
Quick learner with troubleshooting superpowers
Handling HIPAA, FCRA, FDCPA like a secret agent (you won't spill the beans)
Position Summary:
Got your ducks in a row? Self-motivated and all about processes? Awesome! We need someone like you who's a smooth talker and a pro at top-notch customer service. You'll be at the forefront of our mission to settle outstanding balances. Dive into the world of dialing out and taking calls, using your expertise to navigate the complexities of debt recovery through the right channels. With killer people skills and a knack for handling a ton of calls (including the super-sensitive HIPAA stuff), you're the missing piece to our team.
Salary Description $17 AND UP + commission
Senior Collections Specialist
Collector Job 18 miles from Tempe
div class="job__description body"divp Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions./p
pJoin us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance./p/divdivpstrong Senior Collections Specialist /strongata href="http://realtor.com/" strong Realtor.com/strong/astrong /strong/p
pstrong Location: Scottsdale/strong/p
pAre you a problem solving, collections expert? Are you looking to bring value to the collection department and provide exceptional service within a high contract value account portfolio?em /em If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest strong Senior Collections Specialist/strong andem /emhelp change the world of real estate, one home at a time./p
pstrong Top Reasons to Apply: /strong/p
ul
li Take ownership of key initiatives and improve processes, showcasing your ability to drive change./li
li Manage high-value accounts and contribute directly to the company's financial success./li
li Work in a dynamic environment at our Scottsdale office where you will be connected to a great culture. /li
/ul
pstrong What you'll do:/strong/p
ul
li Research, analyze and implement the required specialized procedures associated with the assigned high value account cases, prior to initiating contact to collect past due balances./li
li Perform account analysis and take a proactive approach to accounts that present a potential risk and bring that to the attention of management, with a proposed solution, to mitigate risks./li
li Ability to professionally communicate with and handle the concerns of high value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve./li
li Handle extensive research requirements for more complex account discrepancies and customer inquiries, as assigned by management./li
li Serve as a resource to assist other collectors with difficult or complex accounts and situations./li
li Support the Collections Supervisor and manage special projects as designated./li
li Oversee the collections policies and processes located in the Knowledge Library to ensure the most up to date descriptions are accurate./li
li Coordinate with the supervisor to manage training of all new employees in all aspects of collector day-to-day responsibilities./li
li Willingness to assist in training as needed with new department processes./li
li Work with supervisors to prioritize process improvements and to keep collectors abreast of development and changes related to our daily function./li
li Review and respond to customer inquiries in multiple queues./li
/ul
pstrong How we work:/strong/p
pWe balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid role in our Scottsdale office three times each week./p
pstrong What you'll bring: /strong/p
ul
li Minimum of High School Diploma or equivalent./li
li3+ years' experience in Business/Corporate Collections./li
li Proficient in Microsoft Products: Excel and Word./li
li Resourcefulness, ability to proactively identify opportunities for improvement, and ability to leverage available resources efficiently to overcome challenges and achieve goals./li
li Knowledge of Billing and Collections procedures./li
li Excellent time management skills with acute attention to detail. /li
li Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits. /li
li Strong interpersonal skills and willingness to adapt to rapid change./li
/ul
pstrong How we Reward you:/strong/p
pa href="http://realtor.com/"strong Realtor.com/strong/astrong /strongis committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:/p
ul
li Inclusive and Competitive medical, Rx, dental, and vision coverage/li
li Family forming benefits/li
li13 Paid Holidays/li
li Flexible Time Off/li
li8 hours of paid Volunteer Time off/li
li Immediate eligibility into Company 401(k) plan with 3.5% company match/li
li Tuition Reimbursement program for degreed and non-degreed programs/li
li1:1 personalized Financial Planning Sessions/li
li Student Debt Retirement Savings Match program/li
li Free snacks and refreshments in each office location/li
/ul/divdivp Do the best work of your life at Realtor.com /p
pHere, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com , you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow./p
pDiversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals./p/div/div
Revenue Collections Specialist
Collector Job 33 miles from Tempe
Revenue Collections Specialist To view all salary ranges for the City of Peoria, please click here. Tell me more….. The purpose of this position is to identify and recover outstanding balances of funds owed to the City for a variety of services such as Tax and Business License, Utilities, Code Claims, Liquor License and others as needed. This is accomplished by identifying delinquent accounts throughout the City, selecting the best methods for collections, securing payments, and achieving a positive resolution. Other duties may include performing related duties as assigned.
To view the full job description, work environment and physical demands, click here.
The ideal candidate for this position will:
* Exercise initiative and independent judgment to make decisions based on facts and/or information available and applicable codes and/or laws
* Interpret applicable laws.
* Possess sound business practices related to payment handling.
* Knowledge of bankruptcy and lien laws as they apply to the collection process.
* Work independently and persistently in the collection of accounts.
* Work with individuals in conflict situations by maintaining a calm professional manner.
* Ability to prepare accurate and concise excel reports.
* Communicate effectively verbally and in writing.
* Establish and maintain effective working relationships with business, other municipalities, City staff and the public.
* Sound customer service principles and procedures.
* Intermediate knowledge using Excel to create and maintain reports.
* Work independently and persistently in the collection of accounts.
Why Peoria?
Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.
Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.
About Peoria
The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.
If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!
Get an inside look at the Culture of Peoria
We are:
P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable
Application Process:
Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.
During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at *********************** or ************.
An Equal Employment Opportunity Agency ~ Oportunidad de Empleo con Derechos Iguales.
Collections Specialist
Collector Job 14 miles from Tempe
At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!
ABOUT THE JOB:
A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.
WHAT YOU'LL BE DOING:
* Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
* Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
* Counsel customers to assist in finding funds to bring account current
* Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
* Respond to all inquiries, redirecting when necessary
* Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
* Manage to collection objectives using a high degree of professionalism and persuasiveness
* Make recommendation for next steps when accounts becomes un-performing or unresponsive
* Complete skip tracing when contact with customer ceases
* Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
* Work unapplied cash in search of payments
* This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Companyââ â¢s Strategies and promote our Mission, Vision and Values.
EDUCATION AND QUALIFICATIONS:
* College Degree or equivalent work experience
* Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience
* Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
* Excellent verbal and written communication skills
* High degree of professionalism
* Attention to detail
* Keen listening skills and ability to persuade others
* Ambitious, goal-orientated and self-motivate
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.
WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!
Recovery Collections Specialist
Collector Job In Tempe, AZ
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you'll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We're looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented.Essential Functions/Specific Duties
Negotiate repayments on defaulted mortgage debt.
Re-establish and maintain communication with customers to minimize company loss.
Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
Qualifications/Job Requirements:
Education: High School education required, or equivalent.
Experience: No experience required. We will train you.
Skills: Ability to remain confident in the face of regular rejection and the ability to keep from getting upset or offended by the things customers say to you on the phone. Ability to be assertive without becoming aggressive.
Must have strong moral compass.
Persuasive and professional communication skills
Strong numeric aptitude, problem solving and analytical skills
Must have a very strong work ethic
Position is based in our Tempe, AZ office.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection