Collector Jobs in Shelby, MI

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: The Accounts Specialist provides best in class customer service, solutions, and product information to our customers regarding any cancellation, return, or refund from inbound and outbound customer support platforms (phone, chat, social media, and email). Available Schedules: Monday, Tuesday, Saturday, Sunday - 11 AM - 9:30 PM (4x10) Monday, Tuesday, Friday - Sunday, 1 PM - 9:30 PM Monday - Friday, 1 - 9:30 PM Sunday - Thursday, 9 AM - 5:30 PM Wednesday - Saturday, 9 AM - 7:30 PM (4x10) Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Acts as the main point of contact for customers and agents requesting assistance with a refund, cancelation or return Completes all assigned Dixa cases from assignment to completion, with the exception of troubleshooting: TL will reassign troubleshooting cases May be asked to assist with Troubleshooting cases Compiles and sends the necessary documentation to accounting to process a refund Reviews all “No fraud” orders, and processes cancellations and refunds while notifying customers to resubmit their order with another form of payment Researches the “NO RMA” document and corrects the RMA's for accounting and the warehouse Cancels and refunds all customer orders with an identified ship to address of a PO BOX and reaches out to the customer advising them to resubmit their order with a verified ship to address Processes all product return labels and schedules customer pick ups Issues refunds from the Recon Receivers log Researches Refund Failed emails and refunds if needed Researches items received at the warehouse by mistake and contacts customer Identifies data entry errors in the RMA and notifies Leadership Assists customers when tracking requests Responds to all Chargeback and Dispute cases promptly Sends Paypal payment requests for Warranty Restorations (customer requests) Works with the repairs department on repair issues/recons Assists with cancel/returns/refunds phone queue Maintains and updates relevant spreadsheets/ process documents Other duties as assigned Requirements: What You'll Bring: HS Diploma 3+ years of customer service experience Excellent verbal, written, and interpersonal communication skills Experience with data entry and order entry Ability to multitask and prioritize Must be a team player Strong computer skills Maintains confidentiality of proprietary information Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to provide a working atmosphere that is positive and productive Ability to establish and maintain cooperative working relationships with team members and colleagues Not Required, but nice to have! Google Suite experience Salesforce experience Dixa experience French, German, Italian, and/or Spanish language skills are a huge plus! Not required to have pets, but highly recommended! Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance Discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1

This position is primarily responsible for fielding inbound calls and generating outbound collection calls to customers in order to maintain company goals and objectives. The Account Representative wil be responsible for confirming account information, setting up payment arrangements and processing payments. The Account Representative will manage the prepayment contact phase through to pre-legal status and make recommendations for repossession or lawsuits. The Account Representative are also responsible for providing superior customer service. Desired Skills and Experience This position is primarily responsible for fielding inbound calls and generating outbound collection calls to customers in order to maintain company goals and objectives. The Account Representative wil be responsible for confirming account information, setting up payment arrangements and processing payments. The Account Representative will manage the prepayment contact phase through to pre-legal status and make recommendations for repossession or lawsuits. The Account Representative are also responsible for providing superior customer service. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada. As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients' health & safety at the center of everything we do. SUMMARY: The Revenue Cycle Billing Specialist is responsible for the management of activities relative to third party payer billing. This includes, benefit verification, obtaining authorizations and timely and accurate filing of claim submission. Ensuring that all claims billed are following all federal and state requirements and meeting the requirements of payers. This position should have billing work experience in DME and other healthcare related services. The scheduled working shift for this position is Monday through Friday in a hybrid setting, working in the office a minimum of 3 days and 2 days from home. In office days will be Tuesday, Wednesday, Thursday. IN THIS ROLE, THE IDEAL CANDIDATE WILL: Have capability to interpret payer explanation of benefits (EOBs) to ensure proper reimbursement of claims and report any problems, issues, or payer trends to management Work with payers and/or payer web portals to determine reasons for front end denials and correct and resubmit claims for reimbursement in a timely manner Conduct insurance reverification as needed through various tools and initiate billings to a new payer or reprocess the claim accordingly or bill patient Process third party payer correspondence, refunds, and adjustments timely Remain up to date on payer informational notices and changes Share information and ideas for process improvements with team Respond to all patient inquiries timely Comply with all work instructions, policies and behavioral expectations QUALITY AND QUANTITY OF WORK Team members will be responsible for hitting regular productivity targets with a high level of quality. Quality audits will be performed on a regular basis and feedback and education will be provided to the team member to help support growth and development. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS: Minimum High School Diploma or GED Minimum 2 years of medical billing experience Associate Degree or equivalent preferred or equivalent combination of education and experience Strong Organizational and troubleshooting skills, and strong attention to detail Proficient with MS Office (Word, Excel, PowerPoint) Ability to operate Express/HDMS/WaySta Understanding of insurance guidelines including Medicare, Medicaid, Workers Compensation, and all commercial managed-care plans Ability to handle inquiries via telephone or in writing Ability to explain and resolve collections related questions/issues to patients, sales representatives, and facilities Understand proper use of billing codes: ICD-10, CPT and HCPCS Ability to independently meet tight deadlines in a project-based atmosphere PERSONAL AND PROFESSIONAL ATTRIBUTES: The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes: Strong work ethic Sound judgment Proven written and verbal communication skills Natural curiosity to pursue issues and increase expertise Pursue and design innovative analytical performance metrics The courage to promote and defend ideas and analyses Passionate about InfuSystem and serving customers and patients Strives to make an impact on improving our business processes and results Exemplary honesty and integrity Ability to collaborate effectively and work selflessly as part of a team PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPREHENSIVE BENEFIT PACKAGE: At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work! Health Savings Account Healthcare and Dependent Care Flexible Spending Accounts (FSA) Dental and Vision premiums covered by InfuSystem 401(k) with a specified Company Match Life Insurance, STD & LTD Employee Stock Purchase Program Tuition Assistance Generous Paid Time Off plan Paid Parental Leave Employee Assistance Program Competitive Pay Direct Deposit Employee Referral Bonus

Salary: $ 50,000.00 We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Billing Coordinator: #1. Must have Microsoft Office experience. #2. Preferred accounting experience. Responsibilities of the Billing Coordinator: Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner. Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted. Have direct contact with clients to expedite processing as needed. Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems. Update billing information in billing system as needed. Distribute month-end reports. Assist with cost recovery and trust accounting functions. Track Pre-bills and inform attorneys of missed deadlines. Assist with billing questions and projects. Email and/or mail invoices. Share responsibilities to answer and respond to calls received on the collection line. Share responsibilities to answer inquiries from clients to general email account. Assist with collection efforts as needed. Assist with other accounting projects. Requirements of the Billing Coordinator: Law firm experience preferred, but not required. Proficiency with Microsoft Office. Ability to learn new accounting software. Excellent computer skills a must. Accounting experience preferred. Bachelors degree in accounting preferred, but not required. Other Key Requirements: 100% in office No sponsorships or visa holders. No Corp-to-Corp. Benefits of the Billing Coordinator: Medical Insurance Dental Insurance 401(k) About the Company: Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.

Bazco is looking for a detailed oriented billing coordinator. The billing coordinator ensures customer billing accuracy. This job is important for safeguarding Bazco revenues. The applicant must be able to input data correctly as well as efficiently. Applicants must work well in a fast paced environment and arrive promptly. Billing coordinators are equipped with knowledge of billing procedures and tremendous attention to detail. Company software is used for data inputs. Analytical ability is a valuable asset, while communication skills make a difference in customer and co-worker relationships. Working quickly and efficiently, as well as meeting deadlines/timeframes is a necessity. The goal of this position is to ensure customers are billed appropriately for their purchases in a timely manner, and with minimal mistakes. RESPONSIBILITIES Gathering delivery data from various websites and physical receipts Correctly and quickly verifying accuracy of delivery data Creating, reviewing and distributing invoices electronically Checking pricing profiles and invoicing appropriately Analyzing customer accounts to ensure on time payment Contacting customers weekly for past due collections Monthly/ quarterly reporting transportation of fuel to different agencies Respond to customer inquiries regarding invoicing or pricing questions Successful candidates will be great communicators. They also play an active role as part of a team. The billing coordinator is the "go to" person for customer billing and questions. They must be open to change and propose new ideas to streamline processes for speed and accuracy. Dependability and arriving promptly are essential to this position. Knowledge of Excel, Word, and Outlook are necessary. Attention to detail and ability to work efficiently are a must. Physical setting: Office Schedule: Full Time Monday 6:30AM - 3:00PM Tuesday to Friday 7:00AM - 3:30PM Education: High school or equivalent (Preferred) Experience: Billing: 1 year (Preferred) Proficient in Excel (Will Be Tested) Typing Speed of 40wpm 10-Key (a plus) Work Location: In person

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! This position is responsible for assisting to control delinquency and loan loss by collecting past due accounts and other debts. The role of the collector is to resolve the account and never add to the loss. Essential Duties * Control delinquency and loan losses, while maintaining good member * Work within the guidelines and standards set by State & Federal regulations and Credit Union policies. * Responsible for communicating effectively through various channels, such as phone, email, mail and in person to understand the reason for delinquency, resolve complicated collection issues and negotiate and/or establish repayment. Make payment arrangements on past due loans and negative account * Maintain detailed records of all collection attempts, member interactions and payment arrangements in collection system * Ensures all collection activities adhere to state and federal laws regarding debt collection practices. * Provides responses for recommendations of repossession, foreclosure or legal action to the Collections Manager. * Proactively work negative savings and checking accounts * Serve as a mentor and knowledge resource to other Collectors; answer questions, handle escalated calls and assist in the continued training and education of team. * Trains new hires and identifies, supports and coordinates training opportunities for collection teams. * Serves as a role model, coach and mentor to continuously motivate team, as well as members to achieve desired outcomes. * Supports process improvements, projects, special programs and strategy initiatives. * Assist collection management to maintain roadmaps, policies and procedures as well as making recommendations to adjust as needed. * Monitor Collector activity through account review and scorecards; present findings on monthly basis to collectors and management. * Assist in overseeing Asset Recovery area; bankruptcies, legal and administrative processing. * Review and present mortgage and commercial related modifications. * Responsible for collecting Commercial Lending products, including monitoring and contacting commercial clients on past due loans while working with Commercial Lending to maintain relationships. * Complete annual FDCPA training * FICEP Credit Counseling Certification * Understands regulations and internal policies related to the Bank Secrecy Act (BSA) and * Responsible for communicating, interacting and partnering with law enforcement agencies, judicial departments, attorneys, peer collectors, repossession agencies, auctions, vendors and car dealers to minimum outstanding accounts. * Handle and use creativity to resolve collection issues, including Collateral Protection Insurance claims. * Submit appropriate ancillary product claims and reimbursements, including but not limited to dealership products, CUNA debt protection claims, warranty refunds, GAP and GAP Plus * Process member requests for an extension or modification of their loan agreement and submit to the Collection Manager for approval completes annual training. * Perform other duties as assigned. Education/Experience * High School Graduate or equivalent * 5+ years of Collection experience * Knowledge of collections, bankruptcies and legal process Skills/Abilities * Excellent and effective communication and people skills * Excellent sales skills * Ability to be an effective team player * Display friendly and positive attitude * Dependable, professional and self-motivated * Ability to perform a variety of tasks and the flexibility to change. Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

This is for the morning shift with typical hours 5am-12pm, but we're flexible! This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI. Position Purpose: Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained. Job Duties (include but not limited to): Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts Maintain delinquency notices and contact members to resolve their delinquent status Maintain follow-up on delinquent accounts Performs skip tracing activities Qualifications: High school graduate or equivalent Minimum 3 years of related collection experience Skills/Abilities: Accuracy and thoroughness in work Excellent communication, telephone and public relation skills Ability to work well independently Ability to work well in stressful situations Ability to operate related computer applications and business equipment Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Detroit International Bridge Company is currently seeking a Collections Specialist for our Corporate office in Warren, MI. We are in search of an assertive, highly organized individual who is looking to begin a career, or is looking to take the next step. This customer facing role is a critical position to maintaining customer perception of our organization as well as to ensure timely payment for services rendered. This is a tremendous opportunity for those seeking full-time employment with a fiscally responsible, technologically superior, international transportation and logistics provider who continues to grow. If you enjoy an energetic, team-oriented environment and would like the chance to be a part of a fast- paced, top performing transportation company, we want to hear from you. Job Responsibilities: · Locate and notify customers with delinquent accounts via phone/email/mail · Maintaining and notating all necessary information regarding customer and account status · Addressing billing inquiries · Building and maintaining a positive relationship with customers · Working effectively with other team members · Communicating with sales team members as needed regarding account status · Providing overall collections support as necessary The ideal candidate will possess the following: · Superior communication skills including: listening, speaking, reading and writing · Strong attention to detail and sense of urgency · Ability to maintain professional demeanor at all times · Experience with Microsoft Office; MS Word, MS Excel, MS Outlook · Strong attention to detail and ability to follow up consistently · Affinity for detailed note taking and investigation/research · Positive outlook/team player · Call center/customer service/collections experience is preferred, but not required · Associates Degree in a Business or Accounting related field is preferred but not required · Current students that are able to work full time are encouraged to apply! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Details Entry Company Headquarters - Clinton Township, MI Full Time High School $15.00 - $20.00 Hourly None DayJob Description SPECIAL PROJECTS BILLING SPECIALIST Meet billing expectations of 15-20+ invoices daily in addition to any other tasks assigned to you. Responsible for accurately entering labor, materials, purchase orders, and inventory items into service tickets/work orders within Ventus using basic math skills. Proofreading/Editing verifying the scope of work completed in Ventus. Update Ventus with all updates or any changes within a ticket to provide complete transparency. Update the various customer portals (in real time) with completion notes and/or follow-up notes with the corresponding ETA. Respond to customer notes in customer portals when they ask for updates or details on special projects. Respond to customer emails within 30-60 minutes during business hours. Reach out to department members or manager if you do not know what to say in response to the customer request. Batch all invoices in Ventus then perform a final proof before submitting it to your supervisor for review. Issue purchase orders in Ventus for Subcontractors' invoices to prepare for payment to Vendor. Apply Vendor POs to correct work orders to ensure correct job cost. Customer web-based billing Format all technician's invoices sent in through Doc U and ensure all paperwork/photos have been downloaded to Doc U. Ensure all relevant project photos of job progress and completion are uploaded on a daily basis to prevent customers from reaching out. We want to be on the offense with this responsibility and limit the customer asking for information. Work WIP/BIP daily to maintain all open and closed jobs. Adhere to all project completion requirements/deadlines. Work with others in your department and jump in to help with their accounts if needed. Ensure all refrigerant is tracked on the spreadsheet as well as in required customer portals. Schedule inspections. Handle lien waivers. Fill out qualification paperwork as requested by customers. Fill out licensing paperwork when necessary. Update Special Project costs Document. Permitting. Job cost reporting. Subcontractor POs. Enter labor, purchase orders, materials, and inventory items onto Service Work Orders. Work power BI daily to maintain all open and closed jobs. Assists with miscellaneous duties. Utilize customer portals, maximizing efficiency. Monitor special project billing. Perform other duties as assigned by management. Qualifications SKILLS: General computing skills, organizational skills, and analytical skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook), Manufacturing Software, Adobe, Google Documents, Work Order Management Software and Accounting Software (Ventus). Strong communication skills including but not limited to listening, verbal, nonverbal (body language, gestures, eye contact) and written skills. Time management skills to ensure employees meet all scheduled deadlines. The ability to successfully interact with others and resolve problems. Exercises high standards of quality customer service. Organizes workload, sets goals, aligns priorities and work is performed accurately and on time. Maintains a high level of confidentiality of all company personal information. SCHEDULE: Monday - Friday: Must be in the office and ready to work from 8:00 AM to 5:00 PM. Once the flex schedule is implemented, the employee will be included in the rotation. The schedule will be adjusted based on billing deadlines, particularly considering our California-based customers. BENEFITS: Medical, Dental, Optical Short Term Disability Long Term Disability 401k match up to 5% Paid Time Off and Holiday Pay Weekly pay every Friday

CCH is expanding our staff, and this may be a great opportunity for you to join our team. CCH participates in the Public Service Loan Forgiveness Program (PSLF) The Dental Billing Specialist will perform advanced work to bridge the gap between dental providers, patients, and the insurance companies by making sure the correct information is updated and added to the electronic medical record before transmitting claims. This individual will ensure timely and accurate reimbursements by batching, reviewing, and correcting any internal claim errors before submission to the electronic billing clearinghouse. Upon claim submission to the proper clearinghouse, the biller will review the uploaded claims to correct any front-end edits that could prevent the claim reimbursements. EDUCATION & EXPERIENCE * High school diploma or equivalent required * Minimum of four (4) years of advanced dental claims processing experience required. * Knowledge of dental health, professional and facility claims processing, payment, and denial resolution as well as diverse insurance background preferred. * Dental billing or coding certification preferred. * Demonstrated knowledge of the patient scheduling and registration process. * Demonstrated knowledge of ICD, HCPC and CPT coding methodologies. * Demonstrated knowledge of CMS, Third Party Payers, and Managed Care Guidelines * Knowledge of dental x-rays, dental terminology, and the dental authorization process as well as a diverse insurance background required. * Experience with reviewing authorization requests for pediatric and adult dental x-rays required. * Problem solving and research skills; analytical, communications and critical thinking skills. * Working knowledge of FQHC and Community Dental Health claims. Please email your resume to **************************

Collection Specialist I Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." Assists with overall Collection efforts of consumer delinquent loans, as well as duties which facilitate and safeguard the lending function. Reports To: VP Collections and Special Assets Manager Essential Duties and Responsibilities Contact past due customers in accordance with acceptable collections practices. Must be comfortable with and utilize all methods of communication; this includes telephonic conversations, texting, Banno, etc. Process Enghouse consumer collection campaigns through CARM Create system alerts within Xperience. Process CRM service sessions Work with customers to bring past due accounts current through repayments plans, promises to pay and customer meetings. Works with 3rd party vendors to complete repossession process for appropriate past due accounts. Locates customers with whom the Bank has lost contact. Is tactful and resourceful in probing for information leading to the location of the delinquent customer. Assist other Collection personnel with various clerical support. Acts as a liaison with outside Collection Agencies, third party vendors (e.g. Miedema), and attorneys as needed. Maintain the charged off deposit account reports and send letters to customers. File small claims and appear in court on behalf of the Bank. Balance the General Ledger as needed. Balance the General Ledger as needed. Resolve misapplied payments and/or create payment plans. Effectively utilize systems such as CARM, SwipeSimple, Synergy, Xperience, CRM, and third-party vendor portal systems, etc. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School or GED equivalent Bachelor's Degree in business-related major preferred Minimum of two (2) to three (3) years of Collections experience Competencies Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of collection procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time ad budget; manages project team activities. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Improves Revenue Cycle efficiency and automation, including but not limited to monitoring of Revenue Cycle systems, identifying root cause, documenting processes and related issues, and recommending improvements, and participating in and/or leading initiatives. Defines, captures, and facilitates prioritization of pre- and post-implementation enhancement requests and issues. Partners with all applicable health system departments and facilitates collaboration between colleagues, business partners, vendor partners and end users. Essential Functions and Responsibilities: * Documents business processes/procedures and makes recommendations for workflow improvements and optimization. * Serves as administrator for related operational applications. Responsible for the on-going maintenance, testing, development of workflows, workflow analysis, technical build/configuration, change documentation, application deployment/support, monitoring and optimization of Process Excellence maintained systems. * Participates in and/or leads the implementation or enhancements of systems, software, and solutions to system related problems, specific to Revenue Cycle. * Evaluates Revenue Cycle needs and facilitates the development of configurations that support business processes. * Promotes and actively seeks to develop positive internal (team members) and external (Process Excellence customers) relations. Collaborates across multiple organizational areas. * Performs application testing and validation as part of McLaren's full life cycle testing policies for Process Excellence maintained systems. * Performs other related duties as required. Qualifications: Required: * Associate degree in a health care field, information technology or related field and 2 years of relevant revenue cycle experience. OR * High school diploma and five or more years of relevant experience may be acceptable. * Two years experience installing, configuring, documenting, testing, training, and implementing new applications and systems. * Ability to travel to all McLaren Regions as necessary. Travel will be kept to a minimum but may be required based on current business needs. Preferred: * Bachelor's degree in a healthcare or information technology field * At least one year working knowledge of programming language * Two years of experience in Experian Revenue Cycle products - ClaimSource, eCareNext, etc. * Certifications in primary Cerner solution area, or Project Management Professional (PMP) Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information * Schedule: Full-time * Requisition ID: 25001836 * Daily Work Times: Standard Business Hours * Hours Per Pay Period: 80 * On Call: No * Weekends: No Equal Opportunity Employer McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

Join our global collections team at Clarivate as a Senior Collections Specialist! Are you passionate about building strong customer relationships and ensuring financial stability? As a Senior Collections Specialist, you'll play a crucial role in our dynamic team, working closely with management, accounts receivable, customer service, and sales. Your expertise will help us meet customer needs, reconcile accounts, and resolve past-due balances, all while maintaining the highest standards of quality and professionalism. About You - experience, education, skills, and accomplishments… * Bachelor's degree in Accounting or related field preferred, or equivalent combination of education and experience will be considered * Strong technology skills, with strong working knowledge of Microsoft Excel and Microsoft Word. * Experience using Oracle or similar ERP system It would be great if you also had… * Working knowledge of systems used at ProQuest (i.e.: Oracle) * 2+ years of B2B collections experience What will you be doing in this role?... * Handles daily collection activity through customer contact; records entries within collector file. * Reviews monthly statements for all customers in territory. * Maintains collection notes in Oracle to track customer contacts and payment status. * Initiates credit stops for customers when appropriate to the circumstance. * Analyze open AR for collections risk for quarterly bad debt reserve calculation; handles categorization and recommendation of reserve amount. * Maintains close contact with sales to better understand customer landscape. * Investigates and facilitates resolution for incoming customer inquiries through direct service or referral to correct department. * Assists with back-office integrations for acquisitions. Hours of Work This is a full-time, hybrid position working out of one of our Ann Arbor office location Ability to be flexible with working hours across regions and time zones worldwide #LI-hybrid #CB Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

Accounts Receivable Specialist Company: Neighborhood Service Organization Neighborhood Service Organization (NSO) is a non-profit organization dedicated to providing comprehensive and compassionate services to individuals and families in need. We are seeking an experienced Accounts Receivable Specialist to join our growing team. The ideal candidate will have a strong understanding of accounting principles, excellent communication skills, and a passion for making a positive impact in our community. Key Responsibilities: - Maintain and manage the Accounts Receivable system, ensuring accurate and timely processing of payments - Monitor and follow up on any outstanding balances, working with clients to resolve payment discrepancies and outstanding invoices - Prepare and submit invoices and statements to customers in a timely manner - Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted - Collaborate with other departments to resolve any billing or collection issues - Prepare monthly reports on collection activity, aging reports, and cash flow projections - Assist with the development and implementation of new policies and procedures to streamline the accounts receivable process - Respond to customer inquiries and provide exceptional customer service - Maintain accurate and complete records of all transactions and interactions with customers - Keep track of any delinquent accounts and initiate collections procedures as needed - Other duties as assigned. Qualifications: - Minimum of 2 years of experience in accounts receivable or related field - Strong understanding of accounting principles and procedures - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and experience with accounting software - Ability to multitask and meet tight deadlines - Strong attention to detail and accuracy - Experience working with non-profit organizations a plus - Bachelor's degree in Accounting or related field preferred. Benefits: - Competitive salary based on experience - Health, dental, and vision insurance - Generous paid time off and holidays - 401(k) retirement plan - Professional development opportunities - Positive and supportive work environment. NSO is an equal opportunity employer. We value diversity and inclusivity in our workforce and encourage people of all backgrounds to apply. Join our team and make a difference in the lives of those in our community. Apply now!

Responsible for all activities associated with the collection of receivables within established corporate guidelines by performing the following duties: • Monitors accounts receivable summary for delinquency through related reports on a regular basis. • Initiates appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts. • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. • Receives and posts payments, and notifies concerned parties of payments received. • Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment and assesses charges to account. • Receives and responds to collection related inquiries in a prompt manner. • Creates and maintains proper response letters on computer for various incoming correspondence. • Performs other related duties as assigned.

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collections Specialist to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collections Specialist is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts. Why join the UMCU Team? Work with a high energy and collaborative group of supportive professionals. We are committed to helping you own your career and grow professionally and personally. Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more! Very generous paid time off and a very flexible work environment to help you find just the right work-life balance. Tuition reimbursement and a student loan debt repayment program Our Fidelity 401k program with employer match is one of the most generous you'll find. From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find! What will you be doing in this role? Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed. Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and Maintains high level of professionalism in regard to confidentiality and service in collection efforts Monitor Fraud Software Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts. Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off Continues collection efforts on previously charged-off loans Assists in providing training to other department team members Demonstrates responsibility for security of member information Contributes to the improvement of credit union processes and procedures Provides reports of collection activities Maintains knowledge of laws and regulations affecting financial institutions policies and procedures Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc. Other duties as assigned What you will need for this role: Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required 1 year of credit union collection experience is desirable Sensitivity to confidential matters and ability to exercise discretion Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook Strong verbal and written communications skills Must be a team player and possess a high energy “can do” attitude Physical Demands/Work Environment The environment is typical of an office atmosphere. The noise level in the environment is usually moderate While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

Full-time Description PSCU is looking for a motivated and detail-oriented Collections Specialist to join our team. This role plays a crucial part in managing delinquency and ensuring the security of the credit union's collateral. The ideal candidate will combine financial expertise with excellent communication skills to navigate credit-related challenges effectively. You will be responsible for handling the collections process, ensuring timely payments, and maintaining strong customer relationships, all while performing duties in compliance with regulatory requirements. Essential Duties and Responsibilities Regularly communicate with members regarding their past-due accounts. Address their concerns, resolve payment issues promptly and verify their current contact information (address, phone number and email, place of employment, source of income). Process advanced collection transactions (i.e., repossessions, bankruptcies). Collect on small charged off accounts; make recommendations on loans to be charged off. Collaborate and support other departments to resolve any issues or discrepancies that may affect account statuses. Gather current data on members thru social media accounts, credit report information, criminal history, property records, etc. Analyze credit reports and loan documents to ensure accuracy of the information provided at the time of the loan. Determine the best course of action to assist the member. Recommend extension agreements or suggest loans tailored to their financial situation. Keep up-to-date notes regarding members. Document conversations, payment arrangements, and any relevant details. Recommend and prepare accounts for repossession and external collection proceedings. Includes legal action and third-party collections as well as providing follow-up support. Analyze loan documents and credit reports. Ensure compliance with collections regulations and policies, identify any potential risk factors. Follow up on legal accounts and recommend plans of action. Represent credit union in court actions. Perform other duties as assigned. Requirements Education and Experience 3+ years of experience in Collections, or related experience High School or GED Other Requirements Proficiency in computer usage, including Office 365 SharePoint, Teams, Word, Excel, Outlook, and PowerPoint. Proficient in job related software, core systems. Ability to prioritize tasks and meet deadlines in a fast-paced and evolving environment. Embraces and embodies the PSCU organizational culture and acts as brand ambassador. Excellent presentation, communication, and interpersonal skills A proactive and results-oriented approach to work. Demonstrates personal financial responsibility, integrity, and high work ethics A strong understanding of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Familiarity with these regulations ensures compliance and ethical practices. Detail-oriented with a focus on accuracy and quality. Ability to work effectively both independently and as part of a team. Satisfactory attendance/punctuality record. What we offer Competitive wages Career growth / Robust training program Work life balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid holidays (Full Time) Banking hours / Closed on Sunday's Tuition Reimbursement 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) To apply, please complete the online application and attach an up-to-date resume.

Job Title: RCM/ Collections Specialist Must Be located in one of our 18 states: Missouri, Florida, Kansas, Kentucky, Pennsylvania, Virgina, New Jersey, Texas, Minnesota, Michigan, Oklahoma, Alabama, North Carolina, Georgia, Illinois, Ohio, Indiana, Arizona Job Summary The Collections Specialist is responsible for resolving overdue bills and collecting payments from individuals responsible for the debt. This position evaluates past due accounts to determine appropriate next steps that may result in transferring the balance to an external collection agency. Duties and Responsibilities * Monitor accounts to identify outstanding debts * Investigate each account to verify the data is accurate * Update account status records and collection efforts * Report on collection activity and accounts receivable status * Keeping accurate records and reporting on collection activity * Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans * Work with staff to resolve account inquiries related to patient balances in Bad Debt or Collections * Responsible for processing patient payments, account adjustments where appropriate * Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately * Communicating with the collection agency to maintain accurate and updated information on patient accounts and payments * Maintain current tip guides and self-help instructions for Bad Debt and Collections process * Resolve escalated patient disputes and issues related to their bad debt, as applicable * Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. * Performs other duties that may be necessary or in the best interest of the organization. Experience Requirements * Minimum of 1 year of experience in a medical office in a receptionist, call center or front desk capacity; computer experience; telephone experience; customer service experience. * Proven experience as a Collections Specialist or similar role Knowledge, Skills and Abilities Requirements * Understanding debt collection laws and regulations * Knowledge of billing procedures and collection techniques * Effective Negotiation skills * Performs quality work and consistently exhibits initiative * Ability to follow policies and procedures for compliance * Professional in appearance and actions * Logical and Critical thinking skills to problem solve * Customer-focused with excellent written, listening and verbal communication skills * Enjoys learning new technologies and systems * Detail oriented, professional attitude, reliable * Exhibits a positive attitude and is flexible in accepting work assignments and priorities * Meets attendance and tardiness expectations * Management and organizational skills to support the leadership of this function * Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations * Interpersonal skills to support customer service, functional, and teammate support need o Able to communicate effectively in English, both verbally and in writing * Ability for basic to intermediate problem solving, including mathematics * Intermediate to Advanced computer operation o Proficiency with Microsoft Excel, Word, PowerPoint and Outlook * Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards * Specialty knowledge of systems relating to job function * Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines Supervisory Responsibilities: * This position does not have any supervisory responsibilities Location/Work Environment: For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards. For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. If you need assistance with this application, please contact ************** EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly - only resumes submitted through this website will be considered. NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.