Collector Jobs in Novi, MI

This position is primarily responsible for fielding inbound calls and generating outbound collection calls to customers in order to maintain company goals and objectives. The Account Representative wil be responsible for confirming account information, setting up payment arrangements and processing payments. The Account Representative will manage the prepayment contact phase through to pre-legal status and make recommendations for repossession or lawsuits. The Account Representative are also responsible for providing superior customer service. Desired Skills and Experience This position is primarily responsible for fielding inbound calls and generating outbound collection calls to customers in order to maintain company goals and objectives. The Account Representative wil be responsible for confirming account information, setting up payment arrangements and processing payments. The Account Representative will manage the prepayment contact phase through to pre-legal status and make recommendations for repossession or lawsuits. The Account Representative are also responsible for providing superior customer service. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond. As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. The role of Senior Customer / Collections Specialist is an important part of any Finance & Accounting team. Acting as a key interface for customer satisfaction, company cashflow, and Enterprise customer billing needs, this Specialist focuses on maintaining excellent customer rapport, tracking company DSO, and ensuring prompt attention to customer billing issues or concerns. This role reports to the Senior Manager of Revenue Operations. The Senior Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations primarily with our larger Enterprise customer accounts, month-end closing processes, and special projects as well. To succeed in this role, you should have the ability to work harmoniously with customers and co-workers, be able to handle several customer requests and billing concerns at a time and maintain swift email responses to daily incoming notices. Your ability to remain calm with customers yet firm with past due accounts and to multi-task will be integral to your success. Essential Functions & Responsibilities Maintain accurate and up-to-date customer account information, with a focus on larger Enterprise accounts. Respond to daily customer requests for account or invoice changes Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts Track and analyze company DSO to monitor payment trends and improve cash flow Prepare and send monthly account statements to customers Prepare Excel spreadsheets of monthly data for external reporting needs Email and phone communication with customers, including report notifications Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation Establish and update process documents for all accounting functions performed Ensure accuracy, completeness, and timeliness of transactions processed Identifying areas for process improvement for Collections team by applying independent judgement on policies and procedures Process payments for customer accounts, including credit card payments, batching, application, and reconciliation with the credit card processor Conduct research on discrepancies, implement corrective actions, and resolve complex billing disputes Lead and support successful collection activities, providing guidance and best practices to the team to create efficiencies and improvements Other duties as assigned by the Senior Manager of Revenue Operations or the Controller Requirements 8-10 years customer account and collection experience Experience in ERP systems (Sage Enterprise Management) beneficial, but not required Outstanding computer skills including Microsoft Excel and Outlook Self-managed, self-starter able to work in a rapidly changing environment A team player with excellent communication skills, both verbal and written Able to interface and maintain effective relationships with all departments, employees, and customers in a team-oriented environment Excellent documentation skills A track record of following through on commitments Excellent planning, organizational, and time management skills A history of leading and supporting successful collection activities 2-3 days in office for hybrid scheduling

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! As an entry-level team member, you will have the opportunity to gain exposure to a variety of retail tasks related to additional services provided by our store, product and customer service. Meijer Courtesy Team Members enjoy interacting with people and know what ‘above and beyond' customer service means. What You'll be Doing: Cart attendants will ferry shopping carts from outside the store back to the store interior. Coordinating and collecting of the parking lot, lawn, and inside store trash. Safely use snow removal equipment for properly removing snow. Perishable and salvage returns. Basic store and restroom cleaning. Working with our service desk, store entrance, check lanes and parking lot areas. Working with departments: Health and Beauty Care, Hardlines, Fashion/Softlines, Pets, Hardware, Card and Party, Outdoor, Seasonal and Floral. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications): Highly-organized with a keen sense for details. Great listening and communication skills. Can handle lifting, carrying, pushing, pulling, bending and twisting while handling product or using various equipment. Ability to shine in a fast-paced environment.

This is for the morning shift with typical hours 5am-12pm, but we're flexible! This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!

Steady retail job! Our sales are growing, come join our team! We are looking for counter help / customer service person for The UPS Store of Brighton, MI. The position involves shipping UPS packages, packaging items, printing, sorting mail, and generally taking good care of our customers. We are one of the busiest of The UPS Stores in Michigan, and we have a fully redesigned store that will take us even further! This is a full-time position, with the hours of 11am-7pm Monday through Thursday, and Saturday 9am-4pm. The person applying should have great communication and interpersonal skills, be a team player, personable, dedicated, on-time, reliable, and have a willingness to learn. Must have the ability to lift 40 pounds, and reliable transportation. Oh, and we like to have fun here! $15/hr. Compensation: $15.00 per hour

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! This position is responsible for assisting to control delinquency and loan loss by collecting past due accounts and other debts. The role of the collector is to resolve the account and never add to the loss. Essential Duties * Control delinquency and loan losses, while maintaining good member * Work within the guidelines and standards set by State & Federal regulations and Credit Union policies. * Responsible for communicating effectively through various channels, such as phone, email, mail and in person to understand the reason for delinquency, resolve complicated collection issues and negotiate and/or establish repayment. Make payment arrangements on past due loans and negative account * Maintain detailed records of all collection attempts, member interactions and payment arrangements in collection system * Ensures all collection activities adhere to state and federal laws regarding debt collection practices. * Provides responses for recommendations of repossession, foreclosure or legal action to the Collections Manager. * Proactively work negative savings and checking accounts * Serve as a mentor and knowledge resource to other Collectors; answer questions, handle escalated calls and assist in the continued training and education of team. * Trains new hires and identifies, supports and coordinates training opportunities for collection teams. * Serves as a role model, coach and mentor to continuously motivate team, as well as members to achieve desired outcomes. * Supports process improvements, projects, special programs and strategy initiatives. * Assist collection management to maintain roadmaps, policies and procedures as well as making recommendations to adjust as needed. * Monitor Collector activity through account review and scorecards; present findings on monthly basis to collectors and management. * Assist in overseeing Asset Recovery area; bankruptcies, legal and administrative processing. * Review and present mortgage and commercial related modifications. * Responsible for collecting Commercial Lending products, including monitoring and contacting commercial clients on past due loans while working with Commercial Lending to maintain relationships. * Complete annual FDCPA training * FICEP Credit Counseling Certification * Understands regulations and internal policies related to the Bank Secrecy Act (BSA) and * Responsible for communicating, interacting and partnering with law enforcement agencies, judicial departments, attorneys, peer collectors, repossession agencies, auctions, vendors and car dealers to minimum outstanding accounts. * Handle and use creativity to resolve collection issues, including Collateral Protection Insurance claims. * Submit appropriate ancillary product claims and reimbursements, including but not limited to dealership products, CUNA debt protection claims, warranty refunds, GAP and GAP Plus * Process member requests for an extension or modification of their loan agreement and submit to the Collection Manager for approval completes annual training. * Perform other duties as assigned. Education/Experience * High School Graduate or equivalent * 5+ years of Collection experience * Knowledge of collections, bankruptcies and legal process Skills/Abilities * Excellent and effective communication and people skills * Excellent sales skills * Ability to be an effective team player * Display friendly and positive attitude * Dependable, professional and self-motivated * Ability to perform a variety of tasks and the flexibility to change. Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI. Position Purpose: Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained. Job Duties (include but not limited to): Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts Maintain delinquency notices and contact members to resolve their delinquent status Maintain follow-up on delinquent accounts Performs skip tracing activities Qualifications: High school graduate or equivalent Minimum 3 years of related collection experience Skills/Abilities: Accuracy and thoroughness in work Excellent communication, telephone and public relation skills Ability to work well independently Ability to work well in stressful situations Ability to operate related computer applications and business equipment Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Bazco is looking for a detailed oriented billing coordinator. The billing coordinator ensures customer billing accuracy. This job is important for safeguarding Bazco revenues. The applicant must be able to input data correctly as well as efficiently. Applicants must work well in a fast paced environment and arrive promptly. Billing coordinators are equipped with knowledge of billing procedures and tremendous attention to detail. Company software is used for data inputs. Analytical ability is a valuable asset, while communication skills make a difference in customer and co-worker relationships. Working quickly and efficiently, as well as meeting deadlines/timeframes is a necessity. The goal of this position is to ensure customers are billed appropriately for their purchases in a timely manner, and with minimal mistakes. RESPONSIBILITIES Gathering delivery data from various websites and physical receipts Correctly and quickly verifying accuracy of delivery data Creating, reviewing and distributing invoices electronically Checking pricing profiles and invoicing appropriately Analyzing customer accounts to ensure on time payment Contacting customers weekly for past due collections Monthly/ quarterly reporting transportation of fuel to different agencies Respond to customer inquiries regarding invoicing or pricing questions Successful candidates will be great communicators. They also play an active role as part of a team. The billing coordinator is the "go to" person for customer billing and questions. They must be open to change and propose new ideas to streamline processes for speed and accuracy. Dependability and arriving promptly are essential to this position. Knowledge of Excel, Word, and Outlook are necessary. Attention to detail and ability to work efficiently are a must. Physical setting: Office Schedule: Full Time Monday 6:30AM - 3:00PM Tuesday to Friday 7:00AM - 3:30PM Education: High school or equivalent (Preferred) Experience: Billing: 1 year (Preferred) Proficient in Excel (Will Be Tested) Typing Speed of 40wpm 10-Key (a plus) Work Location: In person

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: CTIII (Mobiles) Opportunity Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team, you will be utilizing your prior phlebotomy & healthcare/customer service skills to support our mobile blood drive operation teams. As a blood collection staff member, you will perform complex Power Red collection duties while assisting team members with various other roles to support the mobile collection process. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): * Lead the team and drive for results through excellent customer service * Model professionalism and compassion while serving as an ambassador to the public for the nation's largest not-for-profit blood banking organization * Conduct complex phlebotomy duties to include Power Red extraction * Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects and meets regulatory requirements Standard Schedule (Novi, Michigan): * To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. * Schedule is provided two to three weeks in advance Pay Information: * Starting rate $20.00/hour WHAT YOU NEED TO SUCCEED (Minimum Qualifications): * High school diploma or equivalent required * Minimum 1-year prior phlebotomy experience required. * Customer service experience and effective verbal communication skills are required * A current, valid driver's license with a good driving record is required. * Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. * At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. * Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): * Prior experience with complex blood collection procedures * Prior leadership experience in a healthcare setting BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: * Medical, Dental, and Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO: Starting 15 days a year; based on type of job and tenure * Holidays: 11 paid holidays comprised of six core holidays and five floating holidays * 401K with up to 6% company match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Job Purpose: Monitor and reconcile all customer accounts, identify all collection issues and assist in appropriate resolution along with managing vendor invoicing. Responsibilities include the following (other duties may be assigned as needed) Analyze and reconcile customer accounts. Locate and notify customers of delinquent accounts. Interact with customers directly resolving outstanding billing issues. Creating invoices and submitting for payments via e-mail and customer portals. Ensuring timely payments of customer invoices while maintaining accurate records. Prepare supporting documents required while cooperating with related teams to receive payments. Retrieve bank details and remittance advices from customer portals. Verify validity of account discrepancies by obtaining and investigating information from account managers and customers. Responsible for managing unapplied AR credits by researching and resolving aged and disputed accounts receivable. Performing pricing analysis, investigate pricing issues and reconciling differences. Recommend improvements to accounts receivable and payable processes. Responsible to making the monthly AR report Responsible for internal / external AR audit process Qualifications: Bachelor's Degree in Business, Accounting or Finance. 2 to 4 years experience Technical Competencies: MS Office applications. ERP systems such as Oracle or SAP. Non-Technical Competencies: 1. Highly self-motivated, Dedicated, Ability to work independently and be results-driven 2. Excellent communication skills - Written & Oral. 3. Attention to Detail. 4. Positive and optimistic approach to problem-solving. 5. Collaborative team spirit. 6. Multi-Tasking 7. Ability to Work under minimal supervision & be conscious about his/her effort & productivity Supervisory Responsibility: N/A

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Detroit International Bridge Company is currently seeking a Collections Specialist for our Corporate office in Warren, MI. We are in search of an assertive, highly organized individual who is looking to begin a career, or is looking to take the next step. This customer facing role is a critical position to maintaining customer perception of our organization as well as to ensure timely payment for services rendered. This is a tremendous opportunity for those seeking full-time employment with a fiscally responsible, technologically superior, international transportation and logistics provider who continues to grow. If you enjoy an energetic, team-oriented environment and would like the chance to be a part of a fast- paced, top performing transportation company, we want to hear from you. Job Responsibilities: · Locate and notify customers with delinquent accounts via phone/email/mail · Maintaining and notating all necessary information regarding customer and account status · Addressing billing inquiries · Building and maintaining a positive relationship with customers · Working effectively with other team members · Communicating with sales team members as needed regarding account status · Providing overall collections support as necessary The ideal candidate will possess the following: · Superior communication skills including: listening, speaking, reading and writing · Strong attention to detail and sense of urgency · Ability to maintain professional demeanor at all times · Experience with Microsoft Office; MS Word, MS Excel, MS Outlook · Strong attention to detail and ability to follow up consistently · Affinity for detailed note taking and investigation/research · Positive outlook/team player · Call center/customer service/collections experience is preferred, but not required · Associates Degree in a Business or Accounting related field is preferred but not required · Current students that are able to work full time are encouraged to apply! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Full-time Description Collection Specialist I Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” General Summary Assists with overall Collection efforts of consumer delinquent loans, as well as duties which facilitate and safeguard the lending function. Reports To: VP Collections and Special Assets Manager Essential Duties and Responsibilities Contact past due customers in accordance with acceptable collections practices. Must be comfortable with and utilize all methods of communication; this includes telephonic conversations, texting, Banno, etc. Process Enghouse consumer collection campaigns through CARM Create system alerts within Xperience. Process CRM service sessions Work with customers to bring past due accounts current through repayments plans, promises to pay and customer meetings. Works with 3rd party vendors to complete repossession process for appropriate past due accounts. Locates customers with whom the Bank has lost contact. Is tactful and resourceful in probing for information leading to the location of the delinquent customer. Assist other Collection personnel with various clerical support. Acts as a liaison with outside Collection Agencies, third party vendors (e.g. Miedema), and attorneys as needed. Maintain the charged off deposit account reports and send letters to customers. File small claims and appear in court on behalf of the Bank. Balance the General Ledger as needed. Balance the General Ledger as needed. Resolve misapplied payments and/or create payment plans. Effectively utilize systems such as CARM, SwipeSimple, Synergy, Xperience, CRM, and third-party vendor portal systems, etc. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School or GED equivalent Bachelor's Degree in business-related major preferred Minimum of two (2) to three (3) years of Collections experience Competencies Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of collection procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time ad budget; manages project team activities. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, Texas and Ontario, Canada. As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients' health & safety at the center of everything we do. SUMMARY: The RCM Collections Specialist is responsible for the management of activities relative to third party payer collections. This includes, but is not limited to, performing accounts receivable management, following up on denials/non-payments, filing appeals for medical necessity, benefit coverage, etc. This position should have collections work experience in DME and other healthcare-related services. IN THIS ROLE, THE IDEAL CANDIDATE WILL: Monitor accounts receivable agings to ensure timely resolution of claims Ability to identify and report any trends causing future potential denials Ensure payment accuracy Must be able to interpret payer explanation of benefits (EOBs) Review payer denials, analyze accounts, and determine the next appropriate steps to achieve payment success This will include payer portal review and phone calls to payers. Successful candidates will have the ability to clearly and concisely communicate the issues that they are seeing and request payer representatives to assist with resolution. Conduct insurance reverification as needed through various eligibility tools Research, write, and submit appeals as appropriate Process third party payer correspondence, refunds, and adjustments Accurately and thoroughly document the pertinent collections activities in appropriate systems Respond to all patient inquiries timely Remain up to date on payer medical policy notices and changes Share information and ideas for process improvements with team Comply with all work instructions, policies, and behavioral expectations QUALITY AND QUANTITY OF WORK Team members will be responsible for hitting regular productivity targets with a high level of quality. Quality audits will be performed on a regular basis and feedback and education will be provided to the team member to help support growth and development. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS: Associate Degree or equivalent preferred; minimum two years related experience; or equivalent combination of education and experience Organizational skills Good troubleshooting skills Strong attention to detail Proficient with Word, Excel, Outlook Operate Express/HDMS/Waystar proficiently Understanding of insurance guidelines including Medicare, Medicaid, Workers Compensation, and all Commercial managed-care plans Ability to handle inquiries and respond via telephone or in writing Ability to explain and resolve collections-related questions/issues to patients, sales representatives, and facilities Proper use of ICD-10, CPT, and HCPCS codes Ability to independently meet tight deadlines in a project-based atmosphere PERSONAL AND PROFESSIONAL ATTRIBUTES: Required to understand and have a commitment to the philosophy, mission, values, and vision of the business and will be required to demonstrate these values with his/her daily actions. The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes: Strong work ethic Sound judgment Proven written and verbal communication skills Natural curiosity to pursue issues and increase expertise Passionate about InfuSystem and serving customers and patients Strives to make an impact on improving our business processes and results Exemplary honesty and integrity Ability to collaborate effectively and work selflessly as part of a team PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPREHENSIVE BENEFIT PACKAGE TO INCLUDE: Health, Dental, Vision Life Insurance, STD & LTD 401(k) with a specified Company Match Employee Stock Purchase Program Tuition Assistance Generous Paid Time Off plan Paid Parental Leave Employee Assistance Program Competitive Pay Direct Deposit Employee Referral Bonus

Responsible for all activities associated with the collection of receivables within established corporate guidelines by performing the following duties: • Monitors accounts receivable summary for delinquency through related reports on a regular basis. • Initiates appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts. • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. • Receives and posts payments, and notifies concerned parties of payments received. • Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment and assesses charges to account. • Receives and responds to collection related inquiries in a prompt manner. • Creates and maintains proper response letters on computer for various incoming correspondence. • Performs other related duties as assigned.

Sales Associate (Brick Specialist)- Somerset Collection Troy, Mi Are you excited to deliver inspirational retail experiences to LEGO fans of all ages? Join the LEGO Brand Retail team as a Sales Associate (Brick Specialist) and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for energetic, enthusiastic individuals to join us on a part-time basis. Exceed our guests' expectations through fun and meaningful interactions * Ensure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%) * Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO Brand Retail visual standards (10%) * Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations (10%) Deliver inspirational retail experiences built on LEGO Brand values The LEGO Group is a family-owned, international business and collaboration shapes everything we do. It's all about a shared vision to launch inspiring products that will shape the future of play. You'll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance - and have fun while you're doing it. LEGO Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell. Do you have what it takes to inspire and develop the builders of tomorrow? * Communicate effectively with team members and guests * Process information/merchandise through the register system * Work various hours, days, nights and weekends as business dictates * Freely access all areas of the store including sales floor, stock areas, register areas, and loading dock area * Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs. * Must provide availability to work up to 20 hours per week (does not mean you'll be scheduled for 20 hours, but 20 hours of availability must be given) Join the LEGO Brand Retail Team! Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play. Use the APPLY NOW button above or below. The hourly wage for the position has a range of $17.00-$18.00based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role, we encourage you to apply as soon as possible. What's in it for you? Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached, you'll be rewarded through our global bonus scheme. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. * Typically responsible for store operational tasks in duty Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. Just imagine building your dream career. Then make it real. Join the LEGO team today.

Sales Associate (Brick Specialist)- Somerset Collection Troy, Mi Are you excited to deliver inspirational retail experiences to LEGO fans of all ages? Join the LEGO Brand Retail team as a Sales Associate (Brick Specialist) and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for energetic, enthusiastic individuals to join us on a part-time basis. Exceed our guests' expectations through fun and meaningful interactions · Ensure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%) · Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO Brand Retail visual standards (10%) · Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations (10%) Deliver inspirational retail experiences built on LEGO Brand values The LEGO Group is a family-owned, international business and collaboration shapes everything we do. It's all about a shared vision to launch inspiring products that will shape the future of play. You'll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance - and have fun while you're doing it. LEGO Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell. Do you have what it takes to inspire and develop the builders of tomorrow? · Communicate effectively with team members and guests · Process information/merchandise through the register system · Work various hours, days, nights and weekends as business dictates · Freely access all areas of the store including sales floor, stock areas, register areas, and loading dock area · Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs. · Must provide availability to work up to 20 hours per week (does not mean you'll be scheduled for 20 hours, but 20 hours of availability must be given) Join the LEGO Brand Retail Team! Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play. Use the APPLY NOW button above or below. The hourly wage for the position has a range of $17.00-$18.00based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role, we encourage you to apply as soon as possible. What's in it for you? Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached, you'll be rewarded through our global bonus scheme. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. - Typically responsible for store operational tasks in duty Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. **What's in it for you?** Here are some of what to expect: **Family** **Care** **Leave -** We offer enhanced paid leave options for those important times. **Insurances -** All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellbeing** - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based **Colleague** **Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. **Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme **Your workplace -** When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended forpeople with disabilities- LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. Just imagine building your dream career. Then make it real. **Join the LEGO team today.**

Full-time Description PSCU is looking for a motivated and detail-oriented Collections Specialist to join our team. This role plays a crucial part in managing delinquency and ensuring the security of the credit union's collateral. The ideal candidate will combine financial expertise with excellent communication skills to navigate credit-related challenges effectively. You will be responsible for handling the collections process, ensuring timely payments, and maintaining strong customer relationships, all while performing duties in compliance with regulatory requirements. Essential Duties and Responsibilities Regularly communicate with members regarding their past-due accounts. Address their concerns, resolve payment issues promptly and verify their current contact information (address, phone number and email, place of employment, source of income). Process advanced collection transactions (i.e., repossessions, bankruptcies). Collect on small charged off accounts; make recommendations on loans to be charged off. Collaborate and support other departments to resolve any issues or discrepancies that may affect account statuses. Gather current data on members thru social media accounts, credit report information, criminal history, property records, etc. Analyze credit reports and loan documents to ensure accuracy of the information provided at the time of the loan. Determine the best course of action to assist the member. Recommend extension agreements or suggest loans tailored to their financial situation. Keep up-to-date notes regarding members. Document conversations, payment arrangements, and any relevant details. Recommend and prepare accounts for repossession and external collection proceedings. Includes legal action and third-party collections as well as providing follow-up support. Analyze loan documents and credit reports. Ensure compliance with collections regulations and policies, identify any potential risk factors. Follow up on legal accounts and recommend plans of action. Represent credit union in court actions. Perform other duties as assigned. Requirements Education and Experience 3+ years of experience in Collections, or related experience High School or GED Other Requirements Proficiency in computer usage, including Office 365 SharePoint, Teams, Word, Excel, Outlook, and PowerPoint. Proficient in job related software, core systems. Ability to prioritize tasks and meet deadlines in a fast-paced and evolving environment. Embraces and embodies the PSCU organizational culture and acts as brand ambassador. Excellent presentation, communication, and interpersonal skills A proactive and results-oriented approach to work. Demonstrates personal financial responsibility, integrity, and high work ethics A strong understanding of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Familiarity with these regulations ensures compliance and ethical practices. Detail-oriented with a focus on accuracy and quality. Ability to work effectively both independently and as part of a team. Satisfactory attendance/punctuality record. What we offer Competitive wages Career growth / Robust training program Work life balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid holidays (Full Time) Banking hours / Closed on Sunday's Tuition Reimbursement 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) To apply, please complete the online application and attach an up-to-date resume.

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collections Specialist to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collections Specialist is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts. Why join the UMCU Team? Work with a high energy and collaborative group of supportive professionals. We are committed to helping you own your career and grow professionally and personally. Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more! Very generous paid time off and a very flexible work environment to help you find just the right work-life balance. Tuition reimbursement and a student loan debt repayment program Our Fidelity 401k program with employer match is one of the most generous you'll find. From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find! What will you be doing in this role? Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed. Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and Maintains high level of professionalism in regard to confidentiality and service in collection efforts Monitor Fraud Software Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts. Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off Continues collection efforts on previously charged-off loans Assists in providing training to other department team members Demonstrates responsibility for security of member information Contributes to the improvement of credit union processes and procedures Provides reports of collection activities Maintains knowledge of laws and regulations affecting financial institutions policies and procedures Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc. Other duties as assigned What you will need for this role: Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required 1 year of credit union collection experience is desirable Sensitivity to confidential matters and ability to exercise discretion Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook Strong verbal and written communications skills Must be a team player and possess a high energy “can do” attitude Physical Demands/Work Environment The environment is typical of an office atmosphere. The noise level in the environment is usually moderate While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI. Position Purpose: Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained. Job Duties (include but not limited to): Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts Maintain delinquency notices and contact members to resolve their delinquent status Maintain follow-up on delinquent accounts Performs skip tracing activities Qualifications: High school graduate or equivalent Minimum 3 years of related collection experience Skills/Abilities: Accuracy and thoroughness in work Excellent communication, telephone and public relation skills Ability to work well independently Ability to work well in stressful situations Ability to operate related computer applications and business equipment Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran