Collector Jobs in Michigan

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: The Accounts Specialist provides best in class customer service, solutions, and product information to our customers regarding any cancellation, return, or refund from inbound and outbound customer support platforms (phone, chat, social media, and email). Available Schedules: Monday, Tuesday, Saturday, Sunday - 11 AM - 9:30 PM (4x10) Monday, Tuesday, Friday - Sunday, 1 PM - 9:30 PM Monday - Friday, 1 - 9:30 PM Sunday - Thursday, 9 AM - 5:30 PM Wednesday - Saturday, 9 AM - 7:30 PM (4x10) Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Acts as the main point of contact for customers and agents requesting assistance with a refund, cancelation or return Completes all assigned Dixa cases from assignment to completion, with the exception of troubleshooting: TL will reassign troubleshooting cases May be asked to assist with Troubleshooting cases Compiles and sends the necessary documentation to accounting to process a refund Reviews all “No fraud” orders, and processes cancellations and refunds while notifying customers to resubmit their order with another form of payment Researches the “NO RMA” document and corrects the RMA's for accounting and the warehouse Cancels and refunds all customer orders with an identified ship to address of a PO BOX and reaches out to the customer advising them to resubmit their order with a verified ship to address Processes all product return labels and schedules customer pick ups Issues refunds from the Recon Receivers log Researches Refund Failed emails and refunds if needed Researches items received at the warehouse by mistake and contacts customer Identifies data entry errors in the RMA and notifies Leadership Assists customers when tracking requests Responds to all Chargeback and Dispute cases promptly Sends Paypal payment requests for Warranty Restorations (customer requests) Works with the repairs department on repair issues/recons Assists with cancel/returns/refunds phone queue Maintains and updates relevant spreadsheets/ process documents Other duties as assigned Requirements: What You'll Bring: HS Diploma 3+ years of customer service experience Excellent verbal, written, and interpersonal communication skills Experience with data entry and order entry Ability to multitask and prioritize Must be a team player Strong computer skills Maintains confidentiality of proprietary information Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to provide a working atmosphere that is positive and productive Ability to establish and maintain cooperative working relationships with team members and colleagues Not Required, but nice to have! Google Suite experience Salesforce experience Dixa experience French, German, Italian, and/or Spanish language skills are a huge plus! Not required to have pets, but highly recommended! Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance Discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1

We Value Your Career at Careline Picture yourself happy at work, surrounded by teams and people who are like family. At Careline, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during their most intimate intervals of life. We live a simple Mission: serve together, provide value, and deliver exceptional care. Careline is proudly nurse-led, bringing a deep understanding and appreciation of the caregiving profession. Our commitment to excellence has earned us the Great Place to Work Certification for the last four consecutive years. We offer professional development, a supportive culture, and unique benefits designed with your needs in mind. If you're passionate about caring and aspire to grow both personally and professionally, you belong with us at Careline. Exceptional Benefits: Medical, Dental, and Vision Insurance Short-Term Disability, Long-Term Disability and Life Insurance Paid Time Off (PTO) 401(k) Retirement Plan Mileage Reimbursement Company Vehicle Program Cutting Edge Technology Key Responsibilities Careline Billing Coordinators provide billing practices and services in accordance with billing requirements of related payor sources, agency policy, and accounting firm requirements. The Billing Coordinator follows uniform billing procedures and practices according to Medicare, Medicaid, 3rd party payers, and private payor sources. In this role you will be responsible for: Performing insurance verification and continued eligibility Managing provider and non-provider credentialing with Medicare, Medicaid, and 3rd party payor sources Ensures compliant and accurate ICD10 and CPT codes are used in EMR and used for billing Facilitates invoice processing and submittal of bills either electronically or via paper Oversees accurate claims for submittal to payor source Responds to payer inquiries regarding invoices Prepares correspondence to staff or payer sources Acts as liaison between company and payor sources for collection Responds to client inquiries regarding invoices Analyzes and performs collection activities for delinquent accounts Required Qualifications High School Diploma, GED Current and valid driver's license Reliable transportation 3 year's billing experience Knowledge of medical terminology Demonstrate good communication, interpersonal, telephone, and documentation skills Demonstrate excellent word-processing skills Demonstrate ability to multi-task Desired Qualifications Associates Degree preferred Billing experience in an appropriate clinical care setting or Physician Service environment preferred Accounting practices or experience preferred. Location Office Location: 801 Rosehill Road, Jackson, MI 49208 Hours Office Hours: 8:00 am - 5:00 pm, Monday through Friday Background Screening Careline Health Group conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Careline Health Group is an equal-opportunity employer.

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond. As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. The role of Senior Customer / Collections Specialist is an important part of any Finance & Accounting team. Acting as a key interface for customer satisfaction, company cashflow, and Enterprise customer billing needs, this Specialist focuses on maintaining excellent customer rapport, tracking company DSO, and ensuring prompt attention to customer billing issues or concerns. This role reports to the Senior Manager of Revenue Operations. The Senior Customer Account / Collection Specialist will be involved in many aspects of the accounting and finance functions with a primary focus on day-to-day operations primarily with our larger Enterprise customer accounts, month-end closing processes, and special projects as well. To succeed in this role, you should have the ability to work harmoniously with customers and co-workers, be able to handle several customer requests and billing concerns at a time and maintain swift email responses to daily incoming notices. Your ability to remain calm with customers yet firm with past due accounts and to multi-task will be integral to your success. Essential Functions & Responsibilities Maintain accurate and up-to-date customer account information, with a focus on larger Enterprise accounts. Respond to daily customer requests for account or invoice changes Develop friendly and lasting relationships with customers regarding their payment activity to ensure timely receipts Track and analyze company DSO to monitor payment trends and improve cash flow Prepare and send monthly account statements to customers Prepare Excel spreadsheets of monthly data for external reporting needs Email and phone communication with customers, including report notifications Assist with month-end close including, but not limited to, reconciliation of accounts, detail analysis, and report generation Establish and update process documents for all accounting functions performed Ensure accuracy, completeness, and timeliness of transactions processed Identifying areas for process improvement for Collections team by applying independent judgement on policies and procedures Process payments for customer accounts, including credit card payments, batching, application, and reconciliation with the credit card processor Conduct research on discrepancies, implement corrective actions, and resolve complex billing disputes Lead and support successful collection activities, providing guidance and best practices to the team to create efficiencies and improvements Other duties as assigned by the Senior Manager of Revenue Operations or the Controller Requirements 8-10 years customer account and collection experience Experience in ERP systems (Sage Enterprise Management) beneficial, but not required Outstanding computer skills including Microsoft Excel and Outlook Self-managed, self-starter able to work in a rapidly changing environment A team player with excellent communication skills, both verbal and written Able to interface and maintain effective relationships with all departments, employees, and customers in a team-oriented environment Excellent documentation skills A track record of following through on commitments Excellent planning, organizational, and time management skills A history of leading and supporting successful collection activities 2-3 days in office for hybrid scheduling

North Central Area Credit Union is seeking a full time Senior Recovery Specialist who is a self-motived team player with effective communication skills. Position can be located in Houghton Lake, Roscommon, Grayling, Standish or Grandville, MI. The Senior Recovery Specialist is responsible for performing overall collections activities for the credit union. This includes, but is not limited to, working various delinquent member accounts, Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviewing delinquent accounts, determining probable reasons for account status, and contacting members to resolve the delinquencies. Utilizing various techniques, as circumstances indicate, to promptly collect on delinquent accounts following the Credit Union policies and procedures. This position acts as the main contact regarding delinquent accounts and other collection related issues. Analyzes and makes recommendations for changes, if necessary, in collection programs, including repossessions. Makes decisions on repossessions and reports results to management. Monitors delinquent account information. Forecasts projected charge-offs for future months. Reviews monthly reports and makes recommendations for charge-offs. Communicates with members on negative accounts. Supervises processing of incoming and outgoing garnishments. Oversees and manages the foreclosure process. Oversees and manages the bankruptcy process. Alerts management team and staff of necessary collections or fraud information. Uses independent judgment to make decisions to minimize the credit union's losses and assists Credit Union employees, as necessary. Requirements The ideal candidate will have a minimum of two years of prior collection experience, knowledge of legal requirements relating to loans and collections, and all lending and collection regulations. Skills: Strong communication and negotiation skills. Ability to handle difficult conversations with empathy and professionalism. Bilingual (Spanish/English) is a plus but not required.

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada. As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients' health & safety at the center of everything we do. SUMMARY: The Revenue Cycle Billing Specialist is responsible for the management of activities relative to third party payer billing. This includes, benefit verification, obtaining authorizations and timely and accurate filing of claim submission. Ensuring that all claims billed are following all federal and state requirements and meeting the requirements of payers. This position should have billing work experience in DME and other healthcare related services. The scheduled working shift for this position is Monday through Friday in a hybrid setting, working in the office a minimum of 3 days and 2 days from home. In office days will be Tuesday, Wednesday, Thursday. IN THIS ROLE, THE IDEAL CANDIDATE WILL: Have capability to interpret payer explanation of benefits (EOBs) to ensure proper reimbursement of claims and report any problems, issues, or payer trends to management Work with payers and/or payer web portals to determine reasons for front end denials and correct and resubmit claims for reimbursement in a timely manner Conduct insurance reverification as needed through various tools and initiate billings to a new payer or reprocess the claim accordingly or bill patient Process third party payer correspondence, refunds, and adjustments timely Remain up to date on payer informational notices and changes Share information and ideas for process improvements with team Respond to all patient inquiries timely Comply with all work instructions, policies and behavioral expectations QUALITY AND QUANTITY OF WORK Team members will be responsible for hitting regular productivity targets with a high level of quality. Quality audits will be performed on a regular basis and feedback and education will be provided to the team member to help support growth and development. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS: Minimum High School Diploma or GED Minimum 2 years of medical billing experience Associate Degree or equivalent preferred or equivalent combination of education and experience Strong Organizational and troubleshooting skills, and strong attention to detail Proficient with MS Office (Word, Excel, PowerPoint) Ability to operate Express/HDMS/WaySta Understanding of insurance guidelines including Medicare, Medicaid, Workers Compensation, and all commercial managed-care plans Ability to handle inquiries via telephone or in writing Ability to explain and resolve collections related questions/issues to patients, sales representatives, and facilities Understand proper use of billing codes: ICD-10, CPT and HCPCS Ability to independently meet tight deadlines in a project-based atmosphere PERSONAL AND PROFESSIONAL ATTRIBUTES: The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes: Strong work ethic Sound judgment Proven written and verbal communication skills Natural curiosity to pursue issues and increase expertise Pursue and design innovative analytical performance metrics The courage to promote and defend ideas and analyses Passionate about InfuSystem and serving customers and patients Strives to make an impact on improving our business processes and results Exemplary honesty and integrity Ability to collaborate effectively and work selflessly as part of a team PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPREHENSIVE BENEFIT PACKAGE: At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work! Health Savings Account Healthcare and Dependent Care Flexible Spending Accounts (FSA) Dental and Vision premiums covered by InfuSystem 401(k) with a specified Company Match Life Insurance, STD & LTD Employee Stock Purchase Program Tuition Assistance Generous Paid Time Off plan Paid Parental Leave Employee Assistance Program Competitive Pay Direct Deposit Employee Referral Bonus

divpstrong Minimum Qualifications:/strong/p div class="section-item requirement"Minimum Educationbr/span class="description description-width"High school diploma or equivalentbr/*Years of relevant experience may be substituted for required education./span div class="section-item-actions hidden-view"/div /div div class="section-item requirement"Required Skillsbr/span class="description description-width"Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action./span/div div class="section-item requirement"span class="description description-width"Must have thorough understanding of ICD-10 Official Coding Guidelines for Coding and Reporting; HCPCS/CPT coding systems and CPT Assistant and Coding Clinic for HCPCS guidelines./span div class="section-item-actions hidden-view"/div /div div class="section-item requirement"span class="description description-width"Certifications:br/Medical Coding or Billing Certification from AAPC/span div class="section-item-actions hidden-view"/div /div div class="section-item requirement"Minimum Work Experiencebr/span class="description description-width"1 year related experience/span/div pbr/strong EEOC Statement:/strongbr/UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law./p pUP Health System - Marquette/p pem Billing Specialist, Central Billing Office 1.0DV/em/p p style="font-family\: Arial;"br/strong Who We Are:/strongbr/People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!/p pbr/strong Where We Are:/strongbr/In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem. /p pbr/strong Why Choose Us:/strongbr/Health (Medical, Dental, Vision) and 401K Benefits for full-time employeesbr/Competitive Paid Time Off / Extended Illness Bank package for full-time employeesbr/Employee Assistance Program - mental, physical, and financial wellness assistancebr/Tuition Reimbursement/Assistance for qualified applicantsbr/Opportunities for education and training through partnership with Duke LifePoint Healthcarebr/And much more…/p pbr/strong Position Summary:/strong/p pCodes and posts all patient charges received, identifies discrepancies and analyzes issues to ensure all charges are posted timely. /p pReports to\: Manager/p pFLSA\: Non-exempt br/ br/EEO\: □ 01 Officials and Managers □ 02 Professionals □ 03 Technicians □ 04 Sales Workers X 05 Administrative Support Workers □ 06 Craft Workers □ 07 Operatives □ 08 Laborers and Helpers □ 09 Service Workers/p p style="font-family\: Arial;"/p p style="font-family\: Arial;"ESSENTIAL FUNCTIONS:/p div class="section-item"span class="description description-width"Provides education regarding documentation requirements to improve coding quality and ensure accurate and complete capture of maximum revenue./span/div div class="section-item"span class="description description-width"Reviews and interprets various regulatory billing and coding updates, to remain compliant and accurate and to minimize misbillings./span/div div class="section-item"span class="description description-width"Resolves issues that arise from information submitted and revenue cycle issues./span/div div class="section-item"span class="description description-width"Provides validation reviews, audits, documentation and training for the area of knowledge, sharing information with Finance, Medical Records and other revenue producing areas or departments./span/div/div

This is for the morning shift with typical hours 5am-12pm, but we're flexible! This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September! Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! This position is responsible for assisting to control delinquency and loan loss by collecting past due accounts and other debts. The role of the collector is to resolve the account and never add to the loss. Essential Duties * Control delinquency and loan losses, while maintaining good member * Work within the guidelines and standards set by State & Federal regulations and Credit Union policies. * Responsible for communicating effectively through various channels, such as phone, email, mail and in person to understand the reason for delinquency, resolve complicated collection issues and negotiate and/or establish repayment. Make payment arrangements on past due loans and negative account * Maintain detailed records of all collection attempts, member interactions and payment arrangements in collection system * Ensures all collection activities adhere to state and federal laws regarding debt collection practices. * Provides responses for recommendations of repossession, foreclosure or legal action to the Collections Manager. * Proactively work negative savings and checking accounts * Serve as a mentor and knowledge resource to other Collectors; answer questions, handle escalated calls and assist in the continued training and education of team. * Trains new hires and identifies, supports and coordinates training opportunities for collection teams. * Serves as a role model, coach and mentor to continuously motivate team, as well as members to achieve desired outcomes. * Supports process improvements, projects, special programs and strategy initiatives. * Assist collection management to maintain roadmaps, policies and procedures as well as making recommendations to adjust as needed. * Monitor Collector activity through account review and scorecards; present findings on monthly basis to collectors and management. * Assist in overseeing Asset Recovery area; bankruptcies, legal and administrative processing. * Review and present mortgage and commercial related modifications. * Responsible for collecting Commercial Lending products, including monitoring and contacting commercial clients on past due loans while working with Commercial Lending to maintain relationships. * Complete annual FDCPA training * FICEP Credit Counseling Certification * Understands regulations and internal policies related to the Bank Secrecy Act (BSA) and * Responsible for communicating, interacting and partnering with law enforcement agencies, judicial departments, attorneys, peer collectors, repossession agencies, auctions, vendors and car dealers to minimum outstanding accounts. * Handle and use creativity to resolve collection issues, including Collateral Protection Insurance claims. * Submit appropriate ancillary product claims and reimbursements, including but not limited to dealership products, CUNA debt protection claims, warranty refunds, GAP and GAP Plus * Process member requests for an extension or modification of their loan agreement and submit to the Collection Manager for approval completes annual training. * Perform other duties as assigned. Education/Experience * High School Graduate or equivalent * 5+ years of Collection experience * Knowledge of collections, bankruptcies and legal process Skills/Abilities * Excellent and effective communication and people skills * Excellent sales skills * Ability to be an effective team player * Display friendly and positive attitude * Dependable, professional and self-motivated * Ability to perform a variety of tasks and the flexibility to change. Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI. Position Purpose: Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained. Job Duties (include but not limited to): Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts Maintain delinquency notices and contact members to resolve their delinquent status Maintain follow-up on delinquent accounts Performs skip tracing activities Qualifications: High school graduate or equivalent Minimum 3 years of related collection experience Skills/Abilities: Accuracy and thoroughness in work Excellent communication, telephone and public relation skills Ability to work well independently Ability to work well in stressful situations Ability to operate related computer applications and business equipment Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Job Details Schoolcraft Memorial Hospital - Manistique, MI Full Time High School None DayJob Posting Date(s) 03/24/2025Description Submits claims to insurance companies for hospital or RHC services. Performs follow-up process with insurance company to obtain payment or proper processing of the claim to completion. DUTIES & RESPONSIBILITIES: Preparing, reviewing, and transmitting claims using EMR and billing software, including electronic and paper claim processing. Following up on unpaid claims within standard billing cycle timeframe. Checking each insurance payment for accuracy and compliance with contract discount. Calling insurance companies regarding any discrepancy in payments if necessary. Coordinate insurance information with hospital/RHC billing staff. Maintain automated and manual claims log assigned (this applies to Medicaid and BCBS only). Identifying and billing secondary or tertiary insurances. Reviewing accounts for insurance of patient follow-up. Researching and appealing denied claims. Answering all patient or insurance telephone inquiries pertaining to assigned accounts. Demonstrates appropriateness in meeting objectives in age specific. Performs other duties as assigned. Qualifications Must be a high school graduate or equivalent. 3-5 years medical billing experience preferred (Critical Access Hospital and Rural Health Clinic). Knowledge of business and accounting processes. Competent use of computer systems, software, and 10 key calculators. Familiarity with CPT and ICD-10 coding. Effective communication abilities for phone contacts with insurance payers to resolve issues. Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds. Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and reasonably handle conflict. Problem-solving skills to research and resolve discrepancies, denials, appeals, and collections. A calm manner and patience working with either patients or insurers during this process. Knowledge of medical terminology likely to be encountered in medical claims. Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA) A minimum of one to three years of experience in a medical office setting. Ability to multitask. Heartsaver CPR Certified (obtained upon employment)

Bazco is looking for a detailed oriented billing coordinator. The billing coordinator ensures customer billing accuracy. This job is important for safeguarding Bazco revenues. The applicant must be able to input data correctly as well as efficiently. Applicants must work well in a fast paced environment and arrive promptly. Billing coordinators are equipped with knowledge of billing procedures and tremendous attention to detail. Company software is used for data inputs. Analytical ability is a valuable asset, while communication skills make a difference in customer and co-worker relationships. Working quickly and efficiently, as well as meeting deadlines/timeframes is a necessity. The goal of this position is to ensure customers are billed appropriately for their purchases in a timely manner, and with minimal mistakes. RESPONSIBILITIES Gathering delivery data from various websites and physical receipts Correctly and quickly verifying accuracy of delivery data Creating, reviewing and distributing invoices electronically Checking pricing profiles and invoicing appropriately Analyzing customer accounts to ensure on time payment Contacting customers weekly for past due collections Monthly/ quarterly reporting transportation of fuel to different agencies Respond to customer inquiries regarding invoicing or pricing questions Successful candidates will be great communicators. They also play an active role as part of a team. The billing coordinator is the "go to" person for customer billing and questions. They must be open to change and propose new ideas to streamline processes for speed and accuracy. Dependability and arriving promptly are essential to this position. Knowledge of Excel, Word, and Outlook are necessary. Attention to detail and ability to work efficiently are a must. Physical setting: Office Schedule: Full Time Monday 6:30AM - 3:00PM Tuesday to Friday 7:00AM - 3:30PM Education: High school or equivalent (Preferred) Experience: Billing: 1 year (Preferred) Proficient in Excel (Will Be Tested) Typing Speed of 40wpm 10-Key (a plus) Work Location: In person

Full-time Description Collection Specialist I Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” General Summary Assists with overall Collection efforts of consumer delinquent loans, as well as duties which facilitate and safeguard the lending function. Reports To: VP Collections and Special Assets Manager Essential Duties and Responsibilities Contact past due customers in accordance with acceptable collections practices. Must be comfortable with and utilize all methods of communication; this includes telephonic conversations, texting, Banno, etc. Process Enghouse consumer collection campaigns through CARM Create system alerts within Xperience. Process CRM service sessions Work with customers to bring past due accounts current through repayments plans, promises to pay and customer meetings. Works with 3rd party vendors to complete repossession process for appropriate past due accounts. Locates customers with whom the Bank has lost contact. Is tactful and resourceful in probing for information leading to the location of the delinquent customer. Assist other Collection personnel with various clerical support. Acts as a liaison with outside Collection Agencies, third party vendors (e.g. Miedema), and attorneys as needed. Maintain the charged off deposit account reports and send letters to customers. File small claims and appear in court on behalf of the Bank. Balance the General Ledger as needed. Balance the General Ledger as needed. Resolve misapplied payments and/or create payment plans. Effectively utilize systems such as CARM, SwipeSimple, Synergy, Xperience, CRM, and third-party vendor portal systems, etc. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School or GED equivalent Bachelor's Degree in business-related major preferred Minimum of two (2) to three (3) years of Collections experience Competencies Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of collection procedures. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time ad budget; manages project team activities. Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Minimum Qualifications Bachelor's degree in related field from an accredited institution. One year's relevant experience. Experience working in an academic or special library or book conservation. Supervisory or lead experience. Experience with bibliographic search techniques. Proficiency with office software, including word processing, spreadsheets and presentation software. Willingness to learn and adapt to complex bibliographic software and research skills to interpret individual rare items for researchers. Strong organizational skills. Strong interpersonal, written and verbal communication skills. Valid Michigan Driver's license. License to operate order picker lift truck required by the Occupational Safety and Health Administration ( OSHA ), or ability to obtain license within probationary period.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Detroit International Bridge Company is currently seeking a Collections Specialist for our Corporate office in Warren, MI. We are in search of an assertive, highly organized individual who is looking to begin a career, or is looking to take the next step. This customer facing role is a critical position to maintaining customer perception of our organization as well as to ensure timely payment for services rendered. This is a tremendous opportunity for those seeking full-time employment with a fiscally responsible, technologically superior, international transportation and logistics provider who continues to grow. If you enjoy an energetic, team-oriented environment and would like the chance to be a part of a fast- paced, top performing transportation company, we want to hear from you. Job Responsibilities: · Locate and notify customers with delinquent accounts via phone/email/mail · Maintaining and notating all necessary information regarding customer and account status · Addressing billing inquiries · Building and maintaining a positive relationship with customers · Working effectively with other team members · Communicating with sales team members as needed regarding account status · Providing overall collections support as necessary The ideal candidate will possess the following: · Superior communication skills including: listening, speaking, reading and writing · Strong attention to detail and sense of urgency · Ability to maintain professional demeanor at all times · Experience with Microsoft Office; MS Word, MS Excel, MS Outlook · Strong attention to detail and ability to follow up consistently · Affinity for detailed note taking and investigation/research · Positive outlook/team player · Call center/customer service/collections experience is preferred, but not required · Associates Degree in a Business or Accounting related field is preferred but not required · Current students that are able to work full time are encouraged to apply! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsible for all activities associated with the collection of receivables within established corporate guidelines by performing the following duties for $DivisionAbbr$: • Monitors accounts receivable summary for delinquency through related reports on a regular basis. • Initiates appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts. • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. • Receives and posts payments, and notifies concerned parties of payments received. • Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment and assesses charges to account. • Receives and responds to collection related inquiries in a prompt manner. • Creates and maintains proper response letters on computer for various incoming correspondence. • Performs other related duties as assigned.

Sales Associate (Brick Specialist)- Somerset Collection Troy, Mi Are you excited to deliver inspirational retail experiences to LEGO fans of all ages? Join the LEGO Brand Retail team as a Sales Associate (Brick Specialist) and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for energetic, enthusiastic individuals to join us on a part-time basis. Exceed our guests' expectations through fun and meaningful interactions · Ensure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%) · Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO Brand Retail visual standards (10%) · Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations (10%) Deliver inspirational retail experiences built on LEGO Brand values The LEGO Group is a family-owned, international business and collaboration shapes everything we do. It's all about a shared vision to launch inspiring products that will shape the future of play. You'll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance - and have fun while you're doing it. LEGO Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell. Do you have what it takes to inspire and develop the builders of tomorrow? · Communicate effectively with team members and guests · Process information/merchandise through the register system · Work various hours, days, nights and weekends as business dictates · Freely access all areas of the store including sales floor, stock areas, register areas, and loading dock area · Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs. · Must provide availability to work up to 20 hours per week (does not mean you'll be scheduled for 20 hours, but 20 hours of availability must be given) Join the LEGO Brand Retail Team! Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play. Use the APPLY NOW button above or below. The hourly wage for the position has a range of $17.00-$18.00based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role, we encourage you to apply as soon as possible. What's in it for you? Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached, you'll be rewarded through our global bonus scheme. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. - Typically responsible for store operational tasks in duty Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. **What's in it for you?** Here are some of what to expect: **Family** **Care** **Leave -** We offer enhanced paid leave options for those important times. **Insurances -** All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellbeing** - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based **Colleague** **Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. **Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme **Your workplace -** When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended forpeople with disabilities- LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. Just imagine building your dream career. Then make it real. **Join the LEGO team today.**

Sales Associate (Brick Specialist)- Somerset Collection Troy, Mi Are you excited to deliver inspirational retail experiences to LEGO fans of all ages? Join the LEGO Brand Retail team as a Sales Associate (Brick Specialist) and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for energetic, enthusiastic individuals to join us on a part-time basis. Exceed our guests' expectations through fun and meaningful interactions * Ensure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%) * Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO Brand Retail visual standards (10%) * Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations (10%) Deliver inspirational retail experiences built on LEGO Brand values The LEGO Group is a family-owned, international business and collaboration shapes everything we do. It's all about a shared vision to launch inspiring products that will shape the future of play. You'll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance - and have fun while you're doing it. LEGO Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell. Do you have what it takes to inspire and develop the builders of tomorrow? * Communicate effectively with team members and guests * Process information/merchandise through the register system * Work various hours, days, nights and weekends as business dictates * Freely access all areas of the store including sales floor, stock areas, register areas, and loading dock area * Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and the ability to adjust focus. Involves lifting at least 30 lbs. * Must provide availability to work up to 20 hours per week (does not mean you'll be scheduled for 20 hours, but 20 hours of availability must be given) Join the LEGO Brand Retail Team! Share our commitment to providing an active hands-on experience that encourages imagination and creativity through in-store play. Use the APPLY NOW button above or below. The hourly wage for the position has a range of $17.00-$18.00based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role, we encourage you to apply as soon as possible. What's in it for you? Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached, you'll be rewarded through our global bonus scheme. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. * Typically responsible for store operational tasks in duty Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply. We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow." The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees. Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make ***************** accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at **************, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities. Just imagine building your dream career. Then make it real. Join the LEGO team today.

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collections Specialist to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collections Specialist is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts. Why join the UMCU Team? Work with a high energy and collaborative group of supportive professionals. We are committed to helping you own your career and grow professionally and personally. Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more! Very generous paid time off and a very flexible work environment to help you find just the right work-life balance. Tuition reimbursement and a student loan debt repayment program Our Fidelity 401k program with employer match is one of the most generous you'll find. From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find! What will you be doing in this role? Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed. Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and Maintains high level of professionalism in regard to confidentiality and service in collection efforts Monitor Fraud Software Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts. Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off Continues collection efforts on previously charged-off loans Assists in providing training to other department team members Demonstrates responsibility for security of member information Contributes to the improvement of credit union processes and procedures Provides reports of collection activities Maintains knowledge of laws and regulations affecting financial institutions policies and procedures Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc. Other duties as assigned What you will need for this role: Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required 1 year of credit union collection experience is desirable Sensitivity to confidential matters and ability to exercise discretion Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook Strong verbal and written communications skills Must be a team player and possess a high energy “can do” attitude Physical Demands/Work Environment The environment is typical of an office atmosphere. The noise level in the environment is usually moderate While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

Full-time Description PSCU is looking for a motivated and detail-oriented Collections Specialist to join our team. This role plays a crucial part in managing delinquency and ensuring the security of the credit union's collateral. The ideal candidate will combine financial expertise with excellent communication skills to navigate credit-related challenges effectively. You will be responsible for handling the collections process, ensuring timely payments, and maintaining strong customer relationships, all while performing duties in compliance with regulatory requirements. Essential Duties and Responsibilities Regularly communicate with members regarding their past-due accounts. Address their concerns, resolve payment issues promptly and verify their current contact information (address, phone number and email, place of employment, source of income). Process advanced collection transactions (i.e., repossessions, bankruptcies). Collect on small charged off accounts; make recommendations on loans to be charged off. Collaborate and support other departments to resolve any issues or discrepancies that may affect account statuses. Gather current data on members thru social media accounts, credit report information, criminal history, property records, etc. Analyze credit reports and loan documents to ensure accuracy of the information provided at the time of the loan. Determine the best course of action to assist the member. Recommend extension agreements or suggest loans tailored to their financial situation. Keep up-to-date notes regarding members. Document conversations, payment arrangements, and any relevant details. Recommend and prepare accounts for repossession and external collection proceedings. Includes legal action and third-party collections as well as providing follow-up support. Analyze loan documents and credit reports. Ensure compliance with collections regulations and policies, identify any potential risk factors. Follow up on legal accounts and recommend plans of action. Represent credit union in court actions. Perform other duties as assigned. Requirements Education and Experience 3+ years of experience in Collections, or related experience High School or GED Other Requirements Proficiency in computer usage, including Office 365 SharePoint, Teams, Word, Excel, Outlook, and PowerPoint. Proficient in job related software, core systems. Ability to prioritize tasks and meet deadlines in a fast-paced and evolving environment. Embraces and embodies the PSCU organizational culture and acts as brand ambassador. Excellent presentation, communication, and interpersonal skills A proactive and results-oriented approach to work. Demonstrates personal financial responsibility, integrity, and high work ethics A strong understanding of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Familiarity with these regulations ensures compliance and ethical practices. Detail-oriented with a focus on accuracy and quality. Ability to work effectively both independently and as part of a team. Satisfactory attendance/punctuality record. What we offer Competitive wages Career growth / Robust training program Work life balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid holidays (Full Time) Banking hours / Closed on Sunday's Tuition Reimbursement 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) To apply, please complete the online application and attach an up-to-date resume.