Collector resume examples for 2025
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Collector Resume
Work Experience Collector, Wells Fargo - Phoenix, AZ 2020 Used online databases to identify delinquent customers. Evaluate customers contacts financial situations, negotiate workouts and repayments plans, and make decisions about acceptance/return of partial payments. Worked higher delinquent accounts with no compliance violations. Evaluate customers' financial situations and negotiate for full payment or terms for repayment while following policies procedures and banking laws. Rent Collector, Wells Fargo - San Francisco, CA 2016 - 2020 Evaluate customer's financial situations to determine reason for account delinquency, while maintaining good customer relations. Managed customer accounts to ensure the collection of past due retail accounts. Utilized analytical and problem solving to resolve delinquent accounts. Data Entry Specialist, Robert Half International - Bronxville, NY 2015 - 2016 Maintain all incoming contracts, communication and documentation. Learned to manuever through several custom computer databases. Worked with upper management to maintain data integrity. Enter demographics to upload into Iron Mountains' computer database for archive. Skills Education Some College Courses Criminal Justice 2015 - 2015 Monroe College - Bronxville, NY |
Collector Lead Resume
Work Experience Collector Lead, Rotech Healthcare - Lakeland, FL 2019 Do internet navigation and research; email transmission and communication; fax transmission; and copy. Called insurance companies to determine reason for denial and or ask for reconsideration. Answer patients and insurance companies' inquiries. Billed and rebilled insurance companies. Collections/Accounts Receivable, GC Services Limited Partnership - Lakeland, FL 2009 - 2019 Develop collection strategies/metrics in support of collections recovery goals. Obtained knowledge of FDCPA regulations. Provided callers with information on internet packages and promotions. Secure 400-600 delinquent accounts daily Outbound/Incoming calls on delinquent accounts. Accounts Payable Clerk, Cintas - Melville, NY 2004 - 2009 Assist manager with month end procedure and special projects including training new accounts receivable staff. Processed payroll, electronic deposits, and employee pay adjustments. Worked closely with branches to process adjustments and resolve outstanding balance on customer accounts. Accountable Clerk, Adecco Staffing, USA - Melville, NY 2003 - 2004 Originated corrections of invoicing misapplied to purchase orders in the accounts payable systems. Research and validate vendor remit-to-address information via W-9. Completed and tracked purchases on purchase orders. Prepared daily bank deposits and processed daily business. Skills Education High School Diploma 2003 - 2003 |
Senior Collector Resume
Eugene Davis Senior Collector Skills InternetCompany StandardsMedical RecordsFederal LawsHard-WorkingProcess OrdersPortfolioSales FloorPhone CallsCSR Employment History Senior Collector 2019 Bank of America New York, NY • Located delinquent customers by information obtained via credit bureau reports, internet services, and various other resources and tools. • Reviewed delinquent mortgage loans for foreclosure and ensured documentation was in compliance with regulations. • Received certification in FDCPA and Fair Debt Collection Practices. • Allied Interstate is a debt collections agency for the New York Department of Finance. Collections Specialist 2017 - 2019 Sterling Jewelers Kent, OH • Reviewed customer accounts for delinquency, contacted customers via phone to explore options, and make payment arrangements. • Provided interpreting and translation services in mental health related issues. • Explain all aspects of the customers' accounts and billing procedures. Customer Service Representative 2013 - 2017 VXI Global Solutions Kent, OH • Used Windows Seven, Microsoft Word document tools, Windows outlook, multitasking during each call. • Received inbound calls from prospective customers in the Sales Department. • Provided quality communication, customer support and product representation. • Assist in developing Transfer Agency policies and procedures. • Trained staff on how to improve customer interactions. Inbound Sale Representative 2012 - 2013 Time Warner Cable Enterprises Kent, OH • Retrieve or change WiFi password, check for outages, troubleshoot Internet service. • Walk customers through self installation of new equipment & would trouble shoot internet tech issues. • Established cable/internet/phone services via web database. Education Bachelor's Degree Nursing 2009 - 2012 Kent State University Kent, OH |
Bill Collector Resume
Work Experience Bill Collector, PPL - Main, PA 2020 Located and notified customers with delinquent accounts and attempted to secure payment, using postal services & telephone. Reconciled customer accounts regarding any issues. Reviewed delinquent accounts and established payment arrangements with customers. Contacted insurance companies for claim status, denials and appeals. Customs Collector, PPL - Main, PA 2019 - 2020 Ordered reinstatement figures to customers in foreclosure. Worked with repossession, bankruptcy and foreclosure departments. Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. Accounting Representative, Bemis Company - Main, PA 2014 - 2019 Match vendor invoices to either receiving documents or proper authorization for payments. Approved Payroll & Production, Accounts Payable, Assisted in all areas where needed Customer Service Representative. Managed the customer service counter. Produced required reports and financial statements for internal and external circulation. Process receiving orders on merchandise Gers system and Inventory, payroll, schedules and filing staff employee records Skills Education Associate's Degree Business 2012 - 2014 Pennsylvania State University - Main, PA |
Commercial Collector Resume
Bradley Warren Commercial Collector 87037 N. Maple Rd., Huntington, WV | (860) 555-8796 | bwarren@example.com Work Experience Commercial Collector, GC Services Limited Partnership - Huntington, WV 2020 Located customers by skip tracing and notified them of delinquent accounts via telephone. Collect money owed on delinquent accounts. Communicate via outbound telephone calls with consumers Handle customer calls, complaints, billing questions and payment extension. Mortgage Collector, Wells Fargo - Charlotte, NC 2014 - 2020 Process and lock home mortgage loan applications for financial brokers via telecommunications. Advised homeowners of other options or solutions available to them before foreclosure. Answer questions pertaining to account while active in bankruptcy or foreclosure. Perform one and done process on loan applications. Facilitated training of junior processors regarding the correct method of processing loan applications. Student Loan Collector, Imperial - Colorado Springs, CO 2008 - 2014 Collect in accordance with all state and federal laws. Analyzed delinquent accounts to determine the need to send to third party collections. Counseled customers on debt repayment strategies and answered questions related to customers' proposed repayment plans. Skills Education Associate's Degree Cosmetology 2006 - 2008 Remington College - Colorado Springs, CO |
Customs Collector Resume
Ryan Wood Customs Collector Employment History: Outsource - Charlotte, NC 2019 Customs Collector • Adhered to FDCPA laws & HIPAA regulations. • Collected on all student loan accounts if payment couldn't be recovered worked with customer on hardship programs if applicable. • Assisted Sprint Customers with their cell phones hardware, software, and internet problems. • Collect on 30-60 day delinquent mortgage accounts Update Financials to analyze the best option for the customer Operate on auto dialer campaigns Wells Fargo - Charlotte, NC 2016 - 2019 Customs Collector • Prepared periodic reports regarding delinquent accounts and collections activities, as required for internal and external audiences. • Ordered taxes appraisals and mortgage documents Handled and resolve all customer complaints. • Collected delinquent residential mortgage payments. • Prepared forms and agreements to complete sales goals • Recommend additional actions with management assistance on delinquent accounts. Walmart - Indianapolis, IN 2014 - 2016 Customer Service Consultant • Use the ordering gun to replenish the backroom and order to stock the shelves on the sales floor. • Started as a cashier just recently got promoted to service desk associate. • Stocked merchandise to shelves Inventory management associate Inventory all merchandise in the warehouse Sales floor associate • Provide customer service by checking out customers, helping them with their groceries as well as gathering shopping carts. • work on Dealer Socket database handling lease return customers making outbound calls on prospective customers required to hit quotas for the month Skills: Ticket Counter, Customer Accounts, Customer Care, Ensure Accuracy, Credit Bureau Information, Delinquent Accounts, Customer Payments, Greeting Customers, Special Projects, Financial Status Education: High School Diploma 2014 - 2014 |
Data Collector Resume
Eugene Hernandez Data Collector Employment History: CROSSMARK - Plano, TX 2018 Data Collector • Scan UPC Codes at stores. • Travel to desinated retail store to collect upc's using a handheld device.Work with management to organize and gather upc items. • Retail Data Collection Going into stores to collect data on displays Doing surveys Transmit daily transactions Northwestern Mutual - Milwaukee, WI 2011 - 2018 Collector • Assessed individual financial situations and current industry product offerings to ensure compliance with best practices as well as optimal individual solutions. • Obtained credit reports, negotiated settlement with patients, insurance companies and other authorize parties. • Managed and performed collection activity on accounts Worked on dialer Campaign 3rd party collections Northwestern Mutual - Milwaukee, WI 2005 - 2011 Finance Associate • Networked, met with clients, analyzed their financial situation and made financial recommendations. • Leveraged enduring relationships with clients seeking to achieve their future financial goals and existing opportunities. • Meet with clients on a daily basis and review financial situations based on confidential facts taken from the clients. • Facilitated communication between network office and headquarters. • Established client relationships through superior communication and trust. • Propose products and services that align with the customer's personal, professional, and financial goals. Skills: Patient Accounts, EOB, Communication, Student Loans, Financial Activities, DMV, Data Collection, Potential Customers, Financial Statements, Appropriate Attributes Education: High School Diploma 2005 - 2005 |
Debt Collector Resume
Nicole Payne Debt Collector Employment History: EGS Financial Care - Birmingham, AL 2016 Debt Collector • Processed payments or made payment arrangements for over 300 current and delinquent accounts. EGS Financial Care - Pittsburgh, PA 2011 - 2016 Account Adjuster • Multi-tasked , created an affordable schedule according to the customer financial situation. • Conducted outbound calls, arranged payment schedules for delinquent accounts, and offered settlements. • Worked as an outbound and inbound team lead to help collectors on an automatic dialer system pitching for re-payment of debts. • Locate and notify customers of delinquent accounts by mail and telephone; Receive payments and post amounts paid to customer accounts. • Handled accounts with speed and accuracy while identifying gaps in payments, listening to customer complaints and handling complex communication challenges. Kroger - Columbus, OH 2009 - 2011 Services Clerk • greet customers, point them in the right direction or assist them in finding product. • Liaised with customers to ensure proper fuel delivery Operated a cash register Followed and administered proper fuel pump usage and delivery. • Operate cash register system, familiar with company policies and procedures. Skills: Fdcpa, Courteous Service, Notify Customers, Patient Accounts, Service Department, Carry-Out Service, EOB, CMS, Stock Shelves, Delinquent Accounts Education: High School Diploma 2009 - 2009 |
Garbage Collector Resume
Jesse Robertson Garbage Collector Contact Information Skills • Garbage Truck • Night Stock • Collection Vehicle • Collection Routes • Load Refuse • Garbage Cans • Customer Complaints • Store Shelves • Cardboard Boxes • Front End Employment History Garbage Collector 2019 AUSTIN CONVENTION CTR ENTERPPhoenix, AZ • Pick up hand stops and dumpsters in and safe and timely manner. • Picked up and placed peoples trash into the garbage truck. Garbage Person 2010 - 2019 Waste ManagementPhoenix, AZ • provided quality service in a safe productive manner good customer service worked well with little supervision • Collected and dumped refuse and recyclable materials Inspected truck prior to beginning route to ensure safe operating conditions Good time management • Performed heavy collecting and dumping of refuse or recyclable materials from residential and commercial containers into truck. • Collected, sorted and transported recyclable materials. • Pushed carts to the refuse truck emptying it and returning it to the curb. Night Stocker 2008 - 2010 WalmartSan Diego, CA • Provide fast and friendly Customer Service. • Shared best practices for sales and customer service with other team members to help improve the store's efficiency. • Stock Frozen / Dairy - Grocery Customer Service Unload Shipments - Construct Displays - Stock shelves Electric Pallet Jack Certified • Ensured smooth operational flow delivering exceptional customer service, accurately implementing cost control. Education Some College Courses Psychology 2008 - 2008 Ashford UniversitySan Diego, CA |
Insurance Collector Resume
Stephen Butler Insurance Collector Skills Insurance CompaniesOutstanding AccountsAccurate BillingMedical CollectionsHealthcarePatient CareFdcpaPhone CallsEOBAccount Balances Employment History Insurance Collector 2016 State Farm Irving, TX • Greeted visitors and routed all telephone calls to the appropriate sales person. • Gained valuable knowledge in Medicare, Medicaid, and long-term care insurance. • Facilitated communication between customers and claims adjusters. Billing Representative 2015 - 2016 AT&T San Antonio, TX • Developed, tested and scheduled training on User Aids for a billing process. • Volunteered as lobby customer service rep to meet customers in person and help with any account inquiries. • Take high volume calls, handle initial reason for the call, take payments, explain bills and up-sell products • Assist customers in setting up services for digital cable, internet, or phone services. • Developed Billing and revenue reports using Microsoft SQL Server. Medical Collections Specialist 2014 - 2015 Sallie Mae Bank Fishers, IN • Followed up on delinquent accounts. • Provide phone and computer support for problem resolution * Work in connection with colleges, underwriting, processing dept. • Send correspondence in accordance with company policies and procedures. • Verified application information for mail processing; reviewed all correspondence from the bankruptcy courts insurance companies and the hosptials. Education High School Diploma 2008 - 2008 |
Medical Collector Resume
Austin Collins Medical Collector Employment History: Central Ohio Primary Care - Columbus, OH 2016 Medical Collector • Analyze patient accounts identifies billing issues and determine solutions with insurance companies. • Billed and rebilled insurance companies. • Receive inbound and place outbound calls to/from insurance companies and patients to collect outstanding funds. • Oversee Medical records, setting up invoices, copies and mailing. Nationwide Mutual Insurance ... - Columbus, OH 2015 - 2016 Medical Claims Specialist • Review of medical records to assist in establishing causal relationship of injuries related to automobile accidents. • Make payment decisions based on policy provisions, state mandates, medical and non-medical information in accordance with Best Claims Practices. • Applied insurance knowledge to deliver member satisfaction policy changes, quotes, and billing. • Communicate regularly with policyholders, agents, and providers through telephone calls and letters. Northwestern Mutual - Milwaukee, WI 2014 - 2015 Finance Representative • Evaluated clients' current financial situation and presented need-based solutions to meet financial goals. • Evaluated clients' financial goals and provided feedback to help them achieve their goals. • Addressed and evaluated clientele s financial objectives and educated clients on appropriate gap-bridging financial strategies. Skills: Financial Guidance, Insurance Companies, ATM, AXA, Financial Goals, Finra, Market Research, EOB, Healthcare, Financial Situation Education: High School Diploma 2014 - 2014 |
Mortgage Collector Resume
Skills High-Risk Customers Phone Calls Va Internet Loan Applications PPO Foreclosure Insurance Companies Customer Relations Medical Collections Employment History Mortgage Collector 2020 Wells FargoFort Mill, SC • Utilized my skip tracing ability to find and collect on delinquent accounts. • Reviewed borrowers' information and documentation, outlined loan conditions, and communicated with borrowers regarding loan status. • Coordinated with mortgagors and provided account status. • Evaluated customer's financial situations and negotiates for full payments. • Maintained a thorough knowledge of the foreclosure laws. • Detail oriented reviewing loan applications for completeness, review incoming documentation verifying assets, income and employment. Student Loan Collector 2017 - 2020 Wells FargoCharlotte, NC • provide excellent customer service to stressed patrons-offer programs to help customer's financial situation-collect past due payments from customers • Provide the best possible workout option customized to their financial situation while following Investor servicing guidelines. • Negotiatated terms and financial situation to assure investor is receiving payment for debt. Medical Collector 2014 - 2017 CitiNew York, NY • Maintained proactive line of communication with clients, provided constant support. • Retail portfolio collections, 1099C tax preparation, Student loan processing, Debt validation, Garnishment processing. • Contacted various insurance companies regarding denied claims. • Listen to customer's story and determine if debt can be collected Utilize computer systems to handle skip tracing. Education High School Diploma 2009 - 2009 |
Recovery Collector Resume
Patrick Mcdonald Recovery Collector Employment History Recovery Collector 2017 TRC Companies · Montgomery, AL • Maintained team communication via e-mail, memos and voicemail. • Served as field representative responsible for all aspects of collection of delinquent accounts, which included repossession and sale of items. • Document customer accounts with updated information such as bankruptcies, death certificates, and power of attorney. • Collected mortgage payments from homeowners that were past due. Collections Officer 2013 - 2017 EGS Financial Care · Montgomery, AL • Provide daily debt collection communication between loan client and loan borrower. • Handle 100 or more delinquent accounts per days. • Skip tracing knowledge and FDCPA. • Respond to customers and 3rd party inquires.Strong understanding of FDCPA law. Medical Collector 2012 - 2013 Medical Services of America · Columbia, SC • Collected payments from insurance companies. • Contacted Medicare with regard to patient accounts and denial codes. • Entered all required billing information into the system. • Review EOB'S and process accordingly. Skills Medical Records Icd-9 Insurance Companies Loan Applications Portfolio EOB Mortgage Payments Humint Sigint Current Status Education High School Diploma 2007 - 2007 |
Refuse Collector Resume
Christina Robertson Refuse Collector Skills Store Shelves Federal Laws Collection Truck Garbage Cans Stock Shelves Empty Trucks Front End Apartment Community Garbage Truck Customer Questions Employment History Refuse Collector 2012 American Disposal ServicesClinton, MS • Maneuver large truck through residential areas collecting refuse either by mechanical arms on truck or physically dumping totes manually. • Performed pre trips on the truck to make sure everything was in good mechanical order. • Collect garbage, yard waste and recycle • Recycle Driver route include Bristol, Bensalem, Middletown, PICKING -UP RECYCLE'S • Collected yard waste and residential refuse utilizing a Mack 25 cu. Refuse Collector 2009 - 2012 Waste ManagementHouston, TX • Operated Rear-load refuse truck Operated Auto Side Load refuse Truck Pre and Post trip inspections Seasonal spring clean up • Pick up everything we could throw in the truck. • Acquired CDL while working to be eligible for driver position. • Pushed carts to the refuse truck emptying it and returning it to the curb. • note: Sarasota county uses the 2 bin method for recycle. • Drive a Garbage truck, Pick-up trash, and Customer Service when necessary. Bagger/Stocker 2007 - 2009 MeijerFort Wayne, IN • Stock shelves with the incoming inventory, keep isles and shelves organized and cleared for customers. Education High School Diploma 2007 - 2007 |
Student Loan Collector Resume
Nicholas Phillips Student Loan Collector Skills Customer ServiceInternetDebt RepaymentPrivate Student LoansCustomer AccountsAccount StatusPhone NumbersFinancial SituationPromotional InformationDialer System Employment History Student Loan Collector 2020 Sallie Mae Bank Fishers, IN • Managed portfolio's under FDCPA practices • Processed and updated loan applications on the company core system. • Collected past due debts on federally guaranteed student loans. • Solicit and process phone payments and post to the customer accounts. Student Loan Collector 2019 - 2020 Kaiser Permanente San Francisco, CA • Researched patient account to add coverage to patient accounts. • Research and review customer accounts. • Contacted Insurance companies when needed to verify what was needed. • Contacted insurance companies to check on status of claims payments. • Follow up with insurance companies and patients on accounts. Service Associate (Part-Time) 2018 - 2019 Kaiser Permanente San Francisco, CA • Provided Customer Service in a High Volume Call Center *Verified Eligibility & Scheduled Appointments *Triaged according to Protocol Scripts *Documented Medical Records • Managed communication with all departments to schedule medical appointments. • Assisted in preparing meals, assisted patients with menu sections, provide customer service. Education Bachelor's Degree Liberal Arts 2016 - 2019 San Francisco State University San Francisco, CA |
Toll Collector Resume
Work Experience Toll Collector, Diversified Consultants - Jacksonville, FL 2020 Advised customers of policies and procedures as it pertains to strategies for debt repayment. Audit Monitor traffic Computer operations Cash transactions Customer service Handle customer inquiries Collect Toll fees, customer service, security, and adapt to any protocol changes which occurs consistently. Toll Collector, Lowe's - Richmond, VA 2019 - 2020 Collected tolls according to vehicle classification and took various forms of payment. Maintain proper communication with customers whom have past due accounts to negotiate payment arrangements by phone. Maintained communication with clients regarding disputes, change of terms on invoices and payments from customers. Use automated computer systems including Class, Microsoft Word, Excel, and Power Point. Processed Skip Tracing profiles for delinquent accounts. Office Assistant And Customer Service, Lowe's - Richmond, VA 2015 - 2019 Research software functions and company policies to increase job performance. Trained cashiers how to work the customer service desk. Maintained open communication with leadership including zone manager, store manager and loss prevention manager. Mentor new employees on company policies/procedures and dealing with difficult situations. Skills Education Bachelor's Degree Psychology 2012 - 2015 Virginia Commonwealth University - Richmond, VA |
Trash Collector Resume
Johnny Sims Trash Collector Experience: Trash Collector Palm Beach Gardens West Palm Beach, FL 2017 • Operated garbage truck while collecting trash on assigned route Inspected truck for safe operating condition before and after trips • Pick up trash & recyclable materials from containers into trucks along established routes through residential streets . • Operate refuse truck and ensure upkeep of vehicle. • Placed filled trash bags at the designated pick up site. • Report any safety issues on standard reports. Trash Collector J.P.Mascaro & Sons West Palm Beach, FL 2016 - 2017 • Collected solid waste, Trash, and delivered waste/recycle containers. • Collect and dump refuse or recyclable materials from containers into truck. • Hold a Pennsylvania CDL class B with air brake and also a valid medical card • Performed heavy collecting and dumping of refuse or recyclable materials from residential and commercial containers into truck. Line Cook/Dishwasher IHOP San Antonio, TX 2013 - 2016 • Cleaned tables Served drinks Cleaned store Porter Set up Dishwasher Skills • Apartment Community • Dishwasher • Food Preparation • Line Cooks • Mix Ingredients • Clean Truck • Load Refuse • Garbage Truck • Kitchen Equipment • Menu Items Education: High School Diploma 2013 - 2013 |
How to write a collector resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in collector-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These tips will help you demonstrate why you are the perfect fit for the collector position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a collector resume:
- Patients
- Customer Service
- Payment Arrangements
- Excellent Interpersonal
- Delinquent Accounts
- Student Loans
- Past Due Accounts
- Debt Repayment
- FDCPA
- Collection Efforts
- Customer Accounts
- Outbound Collection Calls
- Computer System
- Patient Accounts
- Overdue Accounts
- Inbound Calls
- Outbound Calls
- Process Payments
- Medicaid
- Credit Card Accounts
- Repayment Schedules
- Due Balances
- Negotiation
- Federal Regulations
- Credit Reports
- Party Collections
- Payment Options
- State Laws
- Auto Dialer
- Customer Inquiries
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the collector.
How to write collector experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are effective examples from collector resumes:
Work History Example #1
Telemarketer
tcim
- Maintained detailed communication documentation through auto-dialer and database management functions in a timely and accurate manner.
- Helped people come up with techniques on how to sale products for Verizon Internet.
- Transformed an internet leads into prospective customers which were then converted into a sale by an Account Executive.
- Called repeat customer's to set up appointments.
Work History Example #2
Retention Specialist
Dart Container
- Assisted in all customer inquiries and concerns while maintaining ample stock on the showroom floor and working all POS systems.
- Experienced in troubleshooting of desktops, printers, displays and laptops.
- Controlled all communication from the corporate office to the Field Leadership Team and stores.
- Developed and facilitated maintained a communication system between the SRS Office of Vermont Health Access and the Managed Care Plan.
- Trained new CSR's, often at times one after another.
Work History Example #3
Collector
Cash America International
- Followed Fair Debt Collections Practices Act (FDCPA) and company polices on collection guidelines.
- Collected auto deficiencies for Mercedes Benz Performed as a team lead, monitoring team members' calls and providing coaching feedback
- Communicated process changes through team meetings and distribution of training communications.
- Assumed several different managerial roles such as supervisor calls, coaching's and scheduling.
- Developed effective relationships with all call center departments through clear communication.
Work History Example #4
Installment Loan Collector
BankUnited
- Maintained electronic communication with loan officers and loan files during the collection process.
- Recited a script and the FDCPA to all defendants and clients that I spoke with.
- Initiated verbal communication through inbound and outbound telephone calls with members to discuss delinquency with their accounts.
- Worked with attorneys on foreclosures, realtors, and accepted bids for repairs on properties.
- Explained various mortgage programs to the members such as; FHA, Conventional, Farm, VA loans Harp programs.
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Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from collector resumes:
Some College Courses In Criminal Justice
Monroe College, Bronxville, NY
2015 - 2015
Highlight your collector certifications on your resume
If you have any additional certifications, add them to the certification section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your collector resume:
- Certified Management Accountant (CMA)
- Certified Medical Office Manager (CMOM)
- International Accredited Business Accountant (IABA)
- Certified Professional Collector
- Certified Medical Insurance Specialist (CMIS)
- Certified Personal Chef (CPC)
- Nationally Certified Medical Office Assistant (NCMOA)
- Professional Credit Associate (PCA)
- Certified Information Technology Professional (CITP)
- Certified Customer Service Specialist (CSS)