Customer Services Trainee
Collector Job 155 miles from Fargo
The Customer Services Representative will provide cross-functional support within the Customer Services department, handling a variety of responsibilities. This role involves interacting with customers via phone, email, or in person, researching customer inquiries to determine resolutions, and communicating solutions to both internal and external customers. Additionally, the representative will provide general administrative support as required.
This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.
Highlights of your role:
Provide support for departmental functions within Customer Services.
Offer administrative support to department supervisors.
Demonstrate effective written and oral communication with a diverse range of customers.
Manage multiple projects simultaneously with excellent attention to detail.
Accept new assignments, learn new skills, assist team members, strive for continuous improvement, and stay current with industry trends.
Understand company goals and metrics for customer service.
Articulate well in written and verbal communication, composing professional documents (letters and emails) with accurate spelling and punctuation.
Show empathy towards customers experiencing difficult service situations.
Compensation: $20.15 per hour You're a good fit if you have (or if you can):
Clearly articulate, be concise, and use active listening skills with customers and internal teams in a positive manner.
Effectively manage multiple projects and tasks.
Possess a good working knowledge of Marvin systems and utilize them to their full potential (ICIM, Seibel, Microsoft Office, Online docs, OMS, MOS, Salesforce).
Ability to solve varied problems using independent judgment, requiring analysis or interpretation of the situation.
Also want to make sure you have:
Associate degree or 2+ years of college, or equivalent vocational/technical training.
Maintain confidentiality and professional boundaries.
Exemplify Marvin's values and culture.
We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!
Some of our unique and most popular benefits include:
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing - recognizing everyone's contribution to Marvin's success
Giving at Marvin - participate in organized volunteer opportunities
Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships
Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
Marvin is an Equal Opportunity Employer:
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
Account Representative
Collector Job 220 miles from Fargo
We are having a large amount of growth and due to that have many Account Representative positions open! Come join a team of fun, dedicated, hardworking individuals and make your next move your best move!
Who are we?
DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.
What you'll be doing:
Generate outbound calls and field incoming calls
Obtain necessary estate information as available and follow up with the representative regarding claim filing
Notate files with estate information
Negotiate payment arrangements and follow-up on payment arrangements
Send confirmation and settlement letters as required
Respond to all voicemail messages daily
Accurately document accounts and notate files with correct transaction codes
Requirements:
What's in it for you:
Competitive base wage
Monthly commission and bonus opportunities available on most teams
Monday through Friday schedule that you set the week before, NO WEEKENDS!
Benefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire date
Paid time off accrued from start date
Free food
Free workout facility at corporate office
Causal dress code where jeans are ok every day!
Minimum requirements:
A high school diploma, GED, or equivalent
Minimum of 2 years of customer service experience or 1 year collection experience
What makes a great Account Representative: A competitive nature and a team spirit with empathetic customer service over the phone. Comfortable working on multiple computer systems at one time and have one (1) year experience in collections or 2 years in Customer Service.
All offers of employment are contingent upon successful completion of a criminal background check and drug screening.
We're accessible by three metro transit stations on 494.
DCMS is
An Equal Opportunity Employer & Veteran Friendly
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Collector
Collector Job 232 miles from Fargo
At Goal Solutions we believe our employees are our greatest asset. We are an employee-focused company, committed to fostering a supportive and inclusive workplace where personal growth, work-life balance, and well-being are prioritized. We believe happy employees lead to happy customers, and we are looking for individuals who share our passion for delivering exceptional service while thriving in a positive environment.
If these values resonate with you, we encourage you to apply for one of our Collector in Sioux Falls, SD.
Now hiring for Collectors I & II in Sioux Falls, SD.
Full Time Shift: 12pm-9pm Monday-Friday* (NO weekends)
*Mon - Fri 12pm-9pm qualifies for 15% shift differential on ALL hours!
Collector I Pay Range: $15-$18 + up to $400/month bonus
Collector II Pay Range: $18-$20 + up to $450/month bonus
Enjoy our perks like:
Free snacks in the office
14 paid holidays every year
The best work culture you've ever known!
Full timers also enjoy:
3-week vacation accrual
Hybrid work schedule based on length of service and performance standards
401(k) + company match up to 4%
Medical, dental, and vision coverage
Annual HSA contribution of $1,500
Life insurance, disability, and critical illness
Tuition reimbursement program
Paid Parental Leave
$2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
Community funds, wellness funds, and more
:
The Front End Collector has the privilege of helping develop life-long relationships with borrowers, clients, and team members. Our team supports and champions a culture of innovation, creativity, and resolution to continually enhance our processes, our systems, borrowers' experience, and the environment for our team members. Each day, our team has the chance to apply their strengths, tap into the strengths of fellow team members, and embody Goal's core values.
This role is mainly responsible for contacting borrowers to collect payment on overdue accounts and guiding them toward repayment options that align with their unique circumstances.
Responsibilities:
Provide exceptional service to Launch borrowers who have questions or require assistance with their account
Build relationships working directly with our client's customers (borrowers) via inbound and outbound phone contact and written correspondence
Complete outbound calls to support the goal of rectifying delinquency by securing payment to bring account to current
Confirm and update account information
Secure a Promise to Pay and track to a ‘closed' promise (payment received)
Secure new online enrollment and/or mobile app download
Secure new ACH (recurring payment) enrollment
Update accounts into an eligible forbearance when all other options for payment have been exhausted
Support inbound borrower service interactions
Document all activities transacted with/on Launch borrower's/accounts using the systems platforms provided by management
Process servicing transactions including payments, postponements, and other account status changes
Effectively resolve customer complaints with a sense of urgency by completing the appropriate documentation and reporting
Engage, interact, and collaborate with Launch's operations team members throughout the mid to late-stage collections and claim charge-off stages
Ensure full compliance with consumer lending regulations, established procedures, and policies of Launch
Represent and communicate the mission and values of Launch Servicing
Act as a total team player
Perform ad-hoc assignments, duties and contributing to special projects as assigned
Education & Other Minimum Requirements:
Speak fluent English and Spanish (a fluency test will be administered)
BS/BA or equivalent work experience
1-5 years of experience in a collection and/or outbound borrower outreach role
Regular and reliable attendance
Demonstrated ability to communicate effectively in written, verbal and interpersonal interactions
Self-motivated with a high level of initiative and accountability able to work in less structured environment
Demonstrated ability to be flexible and adjust to changing responsibilities on any given day
Demonstrated ability to manage assigned tasks, prioritize work and meet deadlines
Strong desire to succeed and possess a positive work attitude
Comfortable with a dynamic, ever changing work environment
Willing and able to work a varied schedule with flexible hours
Proven organization ability and solid attention to detail
Proficiency in Microsoft Office Software and web-based applications
Ability to perform the essential functions of the position with or without accommodations
Essential Functions:
Regular and punctual attendance
Answering Customer inquiries
Adherence to Policies and Procedures
Complaint Resolution that aligns with Goal's Core Value
Documentation and Data Entry
Work Environment and Physical Demands:
Ability to stand / sit for extended hours of time
Ability to remain at workstation for long periods of time
Ability to work in an environment with a moderate to loud noise level
Heavy keyboard/mouse usage required with repetitive movements
Qualities we look for in our candidates:
An eagerness to learn and grow your skills
A drive to succeed, a sense of urgency, and a passion for the work
All-around good team leaders who are approachable and dedicated to helping others succeed
Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.
Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.
Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.
Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Dock and Door Account Rep
Collector Job 215 miles from Fargo
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
DOCK and DOOR ACCOUNT REPRESENTATIVE
External Job Title: Account Representative - Dock and Door Outside Sales for Lift Truck Leader
Territory:
This position is based out of Crown's Minnesota branch location and will provide coverage to Minneapolis and surrounding areas.
Job Responsibilities:
Responsible for maximizing the sale of dock and door equipment and parts & service for dock & door within a specified territory to meet sales objectives.
Develop existing accounts & seek new business. Analyze opportunities, identify key personnel, & develop strong business relationships. Consult & problem solve to enhance the Company's position in existing & target accounts.
Develop a territory management plan to maximize time with customers.
Develop sales strategies, proposals, & forecasts. Develop & conduct product demonstrations & sales presentations. Prepare quotations & customer correspondence.
Utilize online resources to maintain accurate records of sales calls, customer files, & sales activity information. Discuss sales activities with Sales Manager.
Participate in ongoing training programs and meetings to enhance product knowledge and sales skills. This may include traveling to Northern Kentucky branch.
Qualifications:
High School diploma or equivalent. Bachelor's degree in business management, marketing, entrepreneurship, professional selling, or related business program is a plus.
Strong communication, organizational, and time management skills.
Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment.
Intermediate computer skills including a working knowledge of Microsoft Office Suite.
Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos.
Collector
Collector Job 223 miles from Fargo
Full-time Description
Blaze is currently hiring for a Collector in our Collections department. The Collector will carry out all collection activities for the credit union to minimize delinquency. At Blaze we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs. Along with helping members reach their goals, Blaze has created a work environment where associates can advance their personal career through promotion, transfers, and branch growth
Work Type: Full Time, Non-exempt, Hybrid after training period (2 days in office and 3 days remote)
Work Location: 111 Empire Drive, St Paul MN 55103.
Major Duties and Responsibilities
Responsible for all collection activities for the credit union.
Responds to all member and employee questions regarding collection accounts/items.
Works to collect on all delinquent loans and accounts.
Works with members to offer suggestions and/or future steps to remedy collection items.
Obtains payment agreements for all past due loans and accounts and follows up when necessary.
Handles all bankruptcy filings.
Arranges for repossessions and other legal action as required.
Prepares delinquent accounts and loans for either repossession, further legal action, or placement with collection agencies.
Assists in preparing delinquency reports and ensuring accuracy of information.
Handles the resolution of all credit reporting disputes.
Keeps abreast of all related federal and state collection laws, bankruptcy laws, etc. and advises management on the impact of any related changes.
Evaluates present collection methods and offers suggestions to improve efficiencies to further minimize loss to the credit union.
Maintains timely and regular attendance to meet member needs.
Easily adapts to change and embraces new ideas.
Prioritizes and manages multiple demands.
Models Blaze GPS core values and service expectations.
Meets scorecard performance goals.
Adheres to all current and/or future policies, procedures, and guidelines.
Assumes all duties as assigned by management.
Other Duties
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze's Core Values: Better Lives, Thoughtfully Compassionate, Minnesota's Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation
Requirements
Experience/Education/Certifications/Licenses
High School degree or equivalent
Minimum of one (1) to two (2) years experience in collections
Demonstrated Knowledge
Intermediate knowledge of collections best practices, procedures, and regulations
Verbal and written communication skills and well organized
Intermediate knowledge of Microsoft Office a must
Able to perform basic mathematical calculations
Working knowledge of Microsoft Office products
Basic math skills
Multi-tasking ability
Communication Skills
Ability to interact/respond to members/staff politely based on a general 'script'; written communications are templated.
Physical Requirements
Ability to sit for long periods; answer calls; operate computer; limited travel.
Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $23.81 -$29.00. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.
Salary Description $23.81 - 29.00
Collections & Customer Service Agent
Collector Job 166 miles from Fargo
No Experience Necessary - $1000.00 Sign on Bonus (paid at 90 and 180 days)
Work with consumers to find the best solution for the past due amounts over the phone. Uphold company policies and procedures including rules and regulations that govern third party collectors
Must be dependable and timely. Great attendance is required
Must be able to learn and retain information with accuracy in a short time frame
Document accounts accurately and quickly
Receive inbound and make outbound calls
Treat consumers with dignity and respect
Be a team player
Must be able to navigate computers and spreadsheets
Word and Excel knowledge a plus
No experience necessary- paid training
Must be able to pass a background check and drug test
COLLECTOR - Bilingual (Spanish)
Collector Job 207 miles from Fargo
***$1,000 Sign-on Bonus After Successfully Completing 90 Days***
***NO WEEKENDS***
***$600 Monthly Bonus Guarantee while on Training Ramp Up Plan (approximately first 6-12 months)***
After Training Ramp Up
***Our Average Collectors earn between $1,200-$2,400 in monthly bonuses***
***Our High Performing Collectors earn between $3,000-$6,000 in monthly bonuses***
Summary:
Messerli Kramer is currently seeking a motivated and goal oriented Bilingual (Spanish) Collector to join our team in our Plymouth office. This position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly.
Essential Functions and Duties:
Communicating with Consumers via phone, taking inbound and making outbound calls
Basic skiptracing
Negotiating repayment of debts according to firm/client standards
Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
Accurately enter data into database & tracking system
Review consumer files, keeping confidentially at the highest level
Benefits & Perks Include:
Medical, Dental, & Vision Insurance
HSA & FSA Accounts
401K, with 4% company contribution (after 1 year of service)
Paid time off (17 days per year)
Paid holidays off (7 days per year + a floating holiday)
Company Paid Life Insurance
Employee Assistance Program
Eligibility in Annual Discretionary Bonus
Building amenities include: Free parking, onsite restaurant, & onsite free gym
Hybrid Remote Schedule Potential (up to 2 days per week) after successfully completing 90 Days of Employment & Meeting Eligibility Criteria
Collections Bonus:
Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month.
Requirements
Required Education & Experience:
High school diploma
1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required
Fluent in Spanish & English
Competencies:
Excellent communication and people skills
Organized, self-motivated, and goal-oriented
Ability to manage stressful situations while maintaining composure
Ability to be confident and engaging as well as polite and compassionate
Attention to detail and ability to reason and think quickly when negotiating
Working knowledge of MS Office
Work Environment and Physical Demands:
This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.
All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.
Wage Disclaimer: The starting wage for this position is $19.73/hour. The wage range for this position is $19.73/hour to $25.00/hour + monthly bonuses.
Salary Description $19.73/hour
Billing Coordinator
Collector Job 209 miles from Fargo
be Bright is seeking a dedicated and detail-oriented Billing Coordinator to help our RCM (Revenue Cycle Management) team.
WHO WE ARE:
BeBright is a shared service partner (SSP) company that provides centralized business support to Pediatric Dental and Orthodontic practices in multiple business areas. We are headquartered in Minnetonka, MN and service practices all over the United States.
KEY RESPONSIBILITIES:
Payment Posting:
Accurately post payments received from dental insurance claims into the billing system.
Ensure that payments are applied to the correct patient accounts and claims.
Reconciliation:
Reconcile payments received with bank deposits to verify accuracy and completeness.
Compare payment entries in the Practice Management System (PMS) with corresponding deposits in the bank account.
Investigate and resolve any discrepancies between payment postings and bank deposits promptly.
AR Management:
Monitor and manage outstanding accounts receivable from payors.
Follow up on unpaid or underpaid claims to ensure timely resolution.
Work closely with insurance companies to address any issues or disputes regarding payment.
Documentation and Reporting:
Maintain detailed and accurate records of payment transactions, bank deposits, and reconciliation activities.
Generate reports on payment posting, reconciliation status, and AR aging for management review.
Process Improvement:
Identify opportunities for process improvement in payment posting and reconciliation workflows.
Collaborate with cross-functional teams to implement enhancements and optimize efficiency.
QUALIFICATIONS:
High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus).
Minimum of 2 years of experience in healthcare revenue cycle management, preferably in a dental office setting.
Proficiency in dental billing software (e.g., Open Dental) and Microsoft Office Suite.
Strong knowledge of dental terminology, coding (CDT), and insurance claims processes for pediatric dentistry.
Excellent analytical, problem-solving, and communication skills.
Ability to prioritize tasks, meet deadlines, and work independently or collaboratively in a team environment.
Certified Professional Coder (CPC) credentials are a plus.
BENEFITS:
Competitive salary commensurate with experience
Comprehensive benefits package including health insurance, dental coverage, and vision benefits.
Retirement savings plan with employer safe harbor program
Paid time off and holidays.
Continuing education opportunities to enhance skills and knowledge in revenue cycle management.
Patient Care Supervisor - Maternal Fetal Medicine Clinic
Collector Job 215 miles from Fargo
Are you looking to make an impact on the physical, emotional and cultural needs of patients and their families? Join our team as a Patient Care Supervisor in the Maternal Fetal Medicine Clinics! Our Maternal-Fetal Medicine Centers provide innovative, comprehensive and interdisciplinary care for women. As the only Maternal-Fetal specialists in the region associated with an academic medical center, our specialists bring their own expertise as well as collaboration with neonatologists, geneticists and other University of Minnesota Health specialists to deliver the highest level of care for women and their babies - from preconception to post-partum.
We care for women who are of advanced maternal age, pregnant with a child who has indications of an abnormality such as spina bifida or Down Syndrome or pregnant with multiples. We also care for women who have a history of preterm delivery or labor, an incompetent cervix, gestational diabetes, history of preeclampsia, pre-existing medical conditions, such as cardiac disease or cystic fibrosis, prior fetal or neonatal death and recurrent pregnancy losses.
This position is responsible for assisting the Manager/Director with department operations. This includes supervision of personnel and projects as delegated, including but not limited to human resources management, nursing practice, quality and safety, regulatory compliance, finance and other operational accountabilities.
You will be working at the following locations: Minneapolis, Edina, Burnsville, Maplewood and Brooklyn Park, MN
**Job Expectations:**
+ Partners with Manager/Director to supervise/manage day-to-day or shift-to-shift operations to ensure support of the mission, vision, values and goals of the organization.
+ Assists Manager/Director to plan, manage, coordinate and evaluate patient care activities including staffing, resource management, quality and safety, regulatory compliance, and financial management.
+ Prioritizes assignments to assure timely, productive, and efficient use of resources.
+ Assists NM to manage equipment inventory and supply management within operational budget.
+ Collaborates with Nursing, Provider leadership and other stakeholders to implement and evaluate standards of practice.
+ Collects and analyzes quality data and utilizes process improvement methodology to insure deliver of safe and quality patient care.
+ Assists with department change and acts a change agent in of system change, procedure change and process changes.
+ Demonstrates skills/abilities in provision of patient care
+ Ensures unit protocols, benchmarks, and hospital procedures are initiated appropriately.
+ Assists Manager/Director to develop, implement, monitor and evaluate the quality improvement initiatives.
+ Assists Manager/Director with human resources management to achieve quality service and positive employee relations.
+ Ensures compliance with organizational policies and procedures.
+ Advocates for patient, family and staff needs.
+ Drives improvement activities that promote patient centered care and positive customer experience.
+ Assists Manager/Director to ensure staff compliance in areas of job requirements, education and clinical competency.
+ Promotes a culture of high employee engagement, professional development, nursing education and research.
**Required**
**Education**
Bachelor's degree in Nursing. If Master's degree is in nursing or healthcare, Bachelor's degree in other area of study will be accepted.
**Experience**
Two years nursing experience, at least one of which in a formal or informal (charge, lead, preceptor) leadership role. Knowledge of patient population served in area of responsibility.
**License/Certification/Registration**
Licensed Registered Nurse. Ability to obtain Minnesota nursing license at time of hire.
BLS certification
**Preferred**
**Education**
Master's degree in nursing, health care administration, business administration or related field.
**Experience**
Three years or more nursing experience preferred.
**License/Certification/Registration**
ANCC or AONL Certification
**Benefit Overview**
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
**Compensation Disclaimer**
The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.
**EEO Statement**
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Billing Coordinator I/II/III
Collector Job 367 miles from Fargo
The Billing Coordinator handles insurance billing for third-party claims, including Medicare, Medicaid, VA, and Private Insurance. They analyze medical information from EHR and RPMS to ensure accurate claim submission and follow up on claims to secure proper reimbursement. LEVEL II reviews and investigates denied insurance claims, appeals errors, and identifies denial patterns to resolve recurring issues, maintains active status for providers by completing credentialing packages and performs business office duties to ensure maximum reimbursement from third-party payers. LEVEL III oversees Billing Coordinators, ensuring accurate claim submission and follow-up for third-party claims. They hold meetings to address issues with claims and ensure proper reimbursement is received.
Essential Functions:
LEVEL I
• Prepare, process and submit clean claims to various insurance claims according to payer guidelines and deadlines either electronically or by paper.
• Maintain current knowledge and understanding of each insurance payer's rules, regulations and deadlines and apply this knowledge in daily duties and assignments
• Recognize and identify errors and communicate these to insurance payers Billing Coordinator II or III.
• Monitor and reconcile delinquent accounts.
• Documented ability to prioritize workload and meet quality and production standards.
• Effectively communicate with clearinghouse and insurance companies regarding claim status, including rejections, denials, corrections and other various issues.
• Communicate with coding department regarding coding-related denials needing correction.
• Provide appropriate third-party account status and any issues to Lead Biller or Business Office Manager.
• Responsible for daily clearinghouse reconciliation of reports and claims.
• Answer questions from patients, clerical staff, tribes, subcontractors and insurance companies.
• Perform various collection actions including contacting by phone, correcting and resubmitting claims to third party payers.
• Participate in CMS, IHS and private insurers' educational activities as necessary.
• Conduct self in accordance with GPTLHB's employee manual.
• Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations.
• Perform other related duties as assigned.
LEVEL II
• Research payer denials related to referral, pre-authorization, notifications, medical necessity, non-covered services, and billing resulting in denials and delays in payment.
• Independently write professional appeal letters.
• Submit detailed, customized appeals to payers based on review of medical records and in accordance with Medicare,
• Medicaid, and third-party guidelines as well as UW Health policies and procedures.
• Submit retro-authorizations in accordance with payor requirements in response to authorization denials.
• Identify denial patterns and escalate to management as appropriate with sufficient information for additional follow-up, and/or root cause resolution.
• Work different claims management denial lists and aging reports for all insurances.
• Identify and resolve incorrect denials.
• Maintain individual provider files to include up-to-date information needed to complete the required governmental and commercial payer credentialing applications
• Maintain internal provider grid to ensure all information is accurate and logins are available
• Update each provider's CAQH database file timely according to the schedule published by CMS
• Apply for and renew annually all provider licenses; Professional, DEA, Controlled Substance
• Complete revalidation requests issued by government payers
• Complete enrollment applications to add providers to commercial payers, Medicare, and Medicaid
• Complete re-enrollment applications for commercial payers, Medicare, and Medicaid
• Work closely with the Revenue Cycle Director and billing staff to identify and resolve any denials or authorization issues related to provider credentialing
• Maintain accurate provider profiles on CAQH, PECOS, NPPES, and CMS databases
LEVEL III
• Provides Business Office Manager oversight of all daily activities related to the billing coordinators related to performance management.
• Check-ins with each billing coordinator to go over any claims or billing issues or concerns.
• Make sure all claims' lists given to the billing coordinators are completed in a timely manner
• Participate in meetings pertaining to billing with the business office manager and pertinent staff .
• Train all new employees (Accounts Receivable Technicians and Billing Coordinators) in the business office.
REQUIREMENTS:
• Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural, and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver's license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations as applies to position.
• Work in a cooperative and professional manner with OHC and GPTLHB staff.
• Treat Great Plains tribes and collaborators with dignity and respect.
• Utilize effective verbal and written communication skills.
• Advance personal educational development by attending training sessions and seminars as appropriate.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Promote an alcohol, tobacco and drug-free lifestyle.
Minimum Qualifications:
LEVEL I:
High school diploma or GED and one (1) year of medical billing experience.
LEVEL II:
High school diploma or GED and one (1) year of medical billing experience; Three (3) years of service at Great Plains Tribal Leaders Health Board/Oyate Health Center; or demonstrated proficiency as Billing Coordinator at Level I
LEVEL III:
High school diploma or GED and one (1) year of medical billing experience; Five (5) years of service at Great Plains Tribal Leaders Health Board/Oyate Health Center; or demonstrated proficiency as Billing Coordinator at Level II.
Complete Billing Certification within one (1) year of employement.
The GPTLHB is a tribal organization that follows tribal preference laws. Our policy is to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions if all other qualifications are equal.
Employment is contingent upon the outcome of all required criminal background checks.
Employee Health Requirements:
Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.
Supervisor, Patient Registration
Collector Job 210 miles from Fargo
Why North Memorial Health?
At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list.
Benefits the North Way!
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.
Adoption Reimbursement up to $3000 per child!
Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit eligible team members!
Commitment to Diversity, Equity & Inclusion
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:
Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
Use of pronoun badges and preferred names
Encouraging cultural awareness through education and training
About this position
Supervises the day to day operations of hospital-wide patient registration areas to ensure accurate and quality Patient Registration work flows. Support the organization's Revenue Cycle and Service Excellence goals. Assists manager in the development, implementation, updating and maintenance of divisional policies and procedures as well as any reference guides. Develops and prepares reports on divisional performance indicators and process analysis. Ensure staff are kept aware of regulatory or payor changes.
Requirements
Education
• High School graduate or equivalent required.
• Associates or Bachelor's degree in Business or Healthcare preferred.
Experience
• Three years supervisory experience in healthcare organization preferred.
• Supervisory experience in a patient-focused setting preferred.
• Previous Front-End Point of Service experience preferred. • Strong organizational and communication skills
• Ability to handle multiple tasks
• Strong analytical skills
• Strong problem solving skills
• Exceptional customer service skills.
Licensure/Certification
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.
Work Group: Non Contract
Hours per two week pay period: 80
Shift: Day/Evening/Night Variable
Weekend Requirement: Occasional Weekends
Call Requirement: Off Premise Call
Remote or On-site: On-site
FLSA Status: Exempt
Benefits: Yes
Contract Administration Invoice Specialist
Collector Job 228 miles from Fargo
Contract Administration Invoicing Specialist
The primary function of the Contract Administration Invoicing Specialist is facilitating the invoicing process between our clients and their construction vendors through validating and approving contractor invoices and facilitating the project closeout process. Accuracy and attention to detail are critical in this position.
Responsibilities:
Request monthly work order tabs from outside plant technicians and validate tabs against client contract. Work through discrepancies found with internal sources.
Communicate validated invoicing tabs to the appropriate contractors for generation of a monthly invoice.
Validate contractor monthly invoice and approve to the client for payment.
Field contractor and client inquiries related to invoices, payments, and contractual obligations.
Responsible for accurately charging customers for services rendered.
Investigate slow approvals.
Define invoicing data types and maintain databases.
Create and process Unit Price Requests as required.
Create contract closeout documents and acquire of all necessary signatures and approvals.
Ensure prompt and accurate billing and provisioning of customer accounts.
Review customer contracts for completeness and accuracy in accordance with our revenue recognition policies.
Build, maintain, and produce reports as necessary to support business objectives. Assist the revenue management team with preparation of reports and analysis.
Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, and Customer Success teams.
Provide support as needed in the creation, and approval of contract documents.
Perform Quality Assurance reviews utilizing the established Contract Review Checklist through multiple levels of review.
Other duties as assigned.
Qualifications:
Bachelor's Degree in finance, accounting or business-related discipline preferred
Telecom experience
Experience with legal contracts and contractual language
Preferred Qualifications:
Minimum of 1-2 years work experience in related field is required
This role requires attention to detail, prompt follow-ups, and commitment to organization.
Excellent communication skills, documentation skills, and problem-solving abilities are essential.
Excellent customer service orientation and interpersonal skills.
Good analytical and problem-solving skills.
Experience using Microsoft Office
Detail and Results Oriented
Strong Oral and Written Communication Skills
Compensation and Benefits:
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people - both employees and clients - first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).
EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”
Manager Medical Customer Service & Collections
Collector Job 156 miles from Fargo
As the Manager of Medical Customer Service & Collections in Patient Financial Services, your purpose is multifaceted and integral to the smooth operation of CentraCare's Patient Financial Services. Your role goes beyond simply managing day-to-day operations; you are the bridge that ensures both patient satisfaction and organizational financial health. Your primary responsibility is to ensure that the customer service and collections teams are working efficiently and in alignment with CentraCare's mission, values, and goals while optimizing the billing, customer service, and collections processes. This involves managing and motivating your teams to provide excellent patient care while ensuring that the necessary payments are collected for services rendered. You will set clear performance expectations, provide regular feedback, and conduct performance evaluations that motivate and guide your team to achieve departmental goals and identify areas for improvement and conduct ongoing training. Remain up to date with healthcare laws and regulations and ensure that your team adheres to all necessary compliance standards. Generate and analyze reports related to collections, payment trends, and customer service performance. Use this data to implement improvements in both collections' strategies and customer service approaches. Skills you will bring to the role, the ability explain complex billing issues in simple, easy-to-understand terms for patients while also collaborating effectively with internal teams. You are skilled at resolving disputes professionally and efficiently, finding mutually beneficial solutions for patients and the organization. You are well-versed in the latest healthcare laws, including billing standards and patient privacy laws, ensuring that all practices are compliant. By leading a well-trained, empathetic customer service and collections team, you ensure that the organization remains financially sound while continuing to provide excellent patient care and service.
Schedule:
* Full-time 80 hours every 2 weeks
* Mon-Fri 8:00a-5:00p
* Hybrid opportunity
Pay and Benefits:
* Starting pay begins at $62,192.52 per year and increases with experience
* Salary range: $62,192.52-$93,310.15 per year
* Salary range is based on a 1.0 FTE, reduced FTE will result in a prorated offer rate.
* Full time benefits: medical, dental, PTO, retirement, employee discounts and more!
Qualifications:
* Bachelor's Degree in Business or Healthcare-related field or in lieu of a Bachelor's degree a minimum of 5 years of business office experience may be accepted.
* 5 years Healthcare experience, particularly in revenue cycle required.
* 3 years Project management or leadership experience required.
* Ability to work independently.
* Strong communication skills and customer relations principles.
* Proficient with use of Microsoft Office applications and related healthcare systems and software.
* Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.
Experienced Debt Collector
Collector Job 232 miles from Fargo
NCB Job Description
Job Title: Experienced Debt CollectorPosition Overview: The Experienced Debt Collector's job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses. Principle Responsibilities and Expectations
Collect payments on past due accounts.
Process check-by-phone and/or ACH requests accurately.
Knowledge of FDCPA and state laws.
Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
Read, interpret and apply laws, rules, regulations, policies and/or procedures.
Ability to multi-task by speaking with customers and typing notes simultaneously.
Principle Objectives and Qualifications
Effective written and verbal communication skills
Great attention to detail and accuracy
Ability to maintain confidentiality
Proficient knowledge of relevant computer programs such as MS office
Possess a high level of professionalism
Must be punctual and dependable
Experience
Previous debt collections experience required
Minimum HS diploma or equivalent
Field Data Collector
Collector Job 44 miles from Fargo
Ellingson is hiring a Field Data Collector to travel between our construction job sites, utilizing various technologies to capture and analyze data. Ellingson is a stable, family values-based company that specializes in underground solutions throughout the entire United States.
*This is a short-term role from the 2025 spring season to the 2025 fall season. The estimated length of the role is between 6-9 months. This will be for our Gas Distribution Unit.*
Our benefits include:
· Paid Time Off (PTO)
· Sick Time
· 401(k) match
The Field Data Collector will be responsible for the following:
·
Travel with the field crew to collect and process data
.
·
Record data entry daily into the tablets
.
·
Shoot GPS points with GNNS receivers
.
Requirements:
A College Degree is preferred but not required.
GIS experience is preferred but not required.
Regional travel is required between Wahpeton, ND & Kindred, ND job sites.
Ability to work on construction sites.
Must have a valid driver's license.
Willing to learn.
Ellingson is a Drug-Free and Equal Opportunity Employer.
Collections Specialist (Spanish Bilingual)
Collector Job 156 miles from Fargo
The Collections Specialist collaborates closely with customers to address payment concerns, negotiate repayment arrangements, and meticulously document collection interactions. Leveraging our unique first-party advantage, we prioritize empathy and solution-oriented approaches over aggressive sales tactics, ensuring positive outcomes for all parties involved.
WHO WE ARE:
PCI is one of the nation's leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.
COLLECTIONS SPECIALIST (SPANISH BILINGUAL) RESPONSIBILITIES:
Contacts customers with overdue accounts to discuss payment options and establish repayment plans.
Maintains accurate and up-to-date records of all collection activities, communications, and payment agreements.
Utilizes phone calls, emails, and written correspondence to communicate with customers regarding their outstanding balances.
Builds and maintain positive relationship with customers while resolving payment discrepancies.
Monitors the progress of overdue accounts, ensuring timely follow-up and escalations as needed.
COLLECTIONS SPECIALIST (SPANISH BILINGUAL) QUALIFICATIONS:
Required
High School diploma or GED.
Must be fluent in Spanish and English.
Minimum of 2 years' experience in customer support, sales, account receivable, or similar role.
Excellent phone etiquette with the ability to manage high volumes of calls professionally.
Good problem-solving skills to handle difficult or sensitive situations professionally.
Strong verbal communication skills with the ability to empathize and negotiate effectively.
Ability to work independently and as part of a team.
Preferred
Minimum of 1-year experience in a collections role.
Previous experience in a call center environment.
OFFICE LOCATION:
628 Roosevelt Road, St. Cloud, MN
COLLECTIONS SPECIALIST (SPANISH BILINGUAL) SCHEDULE/HOURS:
Full-Time, 40 Hours/week
In-Office: Monday-Friday, 8:00am-5:00pm CST
Every other Saturday, 8:00am-5:00pm CST
COLLECTIONS SPECIALIST (SPANISH BILINGUAL) COMPENSATION:
Starting Pay: $22 - $26 per hour
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits.
Additional Perks that Go the Extra Mile:
8 Paid Holidays
Paid Time Off (PTO)
Tuition Reimbursement
Annual Discretionary Bonus
Student Loan Match Program
Earned Safe & Sick Time (ESST)
Paid Maternity and Paternity Leave
Donation Matching & Paid Volunteer Time
PCI will match 100% of your 401k deferrals up to 5%
To learn more about our benefits visit preferredcredit.com/careers.
WHY WORK FOR PCI?
Work In A Positive and Diverse Environment:
We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.
Make A Difference:
At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.
Start Your Path To Success:
We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.
EQUAL EMPLOYMENT OPPORTUNITY:
PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at **********************************.
Collections Specialist
Collector Job 223 miles from Fargo
Collection Specialist for our St Paul, MN location. This position will be responsible for Collection calls in a fast paced goal oriented collections department. This individual will accomplish the following: Provide customer service regarding collection issues
Process customer payments via credit card or ACH
Review account adjustments
Resolve client discrepancies and short payments
Monitor and maintain assigned accounts
Additional Information
Pushkaraj Hachibatti | Mindlance, Inc. | Office-
************
Patient Collections Specialist
Collector Job 229 miles from Fargo
Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.
This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. This role will be responsible for managing patient accounts, ensuring their accuracy, and facilitating timely payments while providing excellent customer service. This role requires effective communication skills, collaboration with various teams, and the ability to manage accounts through the collections process.
RESPONSIBILITIES
Contact patients to discuss outstanding balances and payment arrangements
Review and ensure accuracy of patient accounts, collaborating with internal teams to resolve discrepancies.
Process refunds in accordance with company policies.
Manage and prepare accounts for transfer to outside collection agency.
Maintain accurate documentation and adhere to all relevant policies and regulations.
Other duties as assigned
Requirements
BASIC QUALIFICATIONS
Strong communication and interpersonal skills
Ability to manage multiple tasks efficiently with attention to detail
Experience in patient collection or a related field preferred.
Midwest Culture
Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient focused, and relationship based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.
Mentorship & Career Growth
Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge sharing and mentorship.
Work/Life Balance
Our team puts a high value on work-life balance. We believe finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-5pm. We also provide paid holidays and PTO on an accrual basis. All employees are also provided a paid personal health day. Midwest offers flexibility with full-time or part-time employment.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
Salary Description $20.00 - $23.00/hour
Collections Specialist
Collector Job 215 miles from Fargo
By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
osition Summary
The Collections Specialist is responsible for the management of an assigned portfolio of customer accounts. The role is primarily focused on promoting timely and professional B2B collection of accounts receivable to reduce customer past due balances, promote increased Company cash flow, and reduce overall credit risk exposure to the Company. B2B collections will involve a combination of email and phone contact with customers. The Collection Specialist is also responsible for new customer credit approval up to a maximum of $10,000, approval of pending orders being held due to credit hold or credit limit issues, account reconciliation of outstanding items/payments, and other duties as assigned.
Position Details
Effectively manages assigned portfolio of customer accounts to ensure timely collection while maintaining good customer relationships with a positive attitude.
Accountable for reducing delinquency, DSO and bad debt expense for assigned accounts.
Performs collection activities in accordance with corporate policies and procedures.
Processes new customer credit applications and approves new accounts up to a maximum credit limit of $10,000.
Reviews current order holds for release or additional action(s) required by Customer and/or Company to promote order release.
Reviews, follows up and resolves invoice discrepancies and payment disputes in a timely manner, including short payments and unearned early payment discounts.
Reconciles customer accounts as necessary to aid in collection efforts, including logging into customer portals to review invoice statuses etc.
Submits invoicing through customer portals as required.
Completes monthly reporting of past due accounts as identified by Credit Manager.
Participates in monthly review of account portfolio with Credit Manager.
Performs other duties as assigned.
Essential Functions
Strong time management skills with ability to consistently meet deadlines
Strong knowledge of B2B collection techniques, practices, and regulations
General knowledge of general B2B credit principles and regulations
Good communication and organizational skills
Displays professionalism, quality service and a “can do” attitude to both internal and external contacts
Ability to build and maintain effective work relationships across functional areas
Ability to perform key mathematical and accounting functions (addition, subtraction, multiplication, division, percentages, debits, credits, balancing of accounts)
Qualifications
Minimum of 2 years previous and recent B2B collections experience is required.
High School Diploma or GED is required; 2-year college degree or higher is preferred.
Basic Excel experience is required; Intermediate Excel experience is preferred.
Education and Experience
The position requires a minimum of two years of professional B2B collections experience or equivalent. Excellent verbal and written communications skills and strong interpersonal and customer service skills are required. Must have strong computer skills, proficiency with Excel is required, and experience with Microsoft Dynamics AX is preferred. Independent initiative; ability to identify, analyze and make improvements in processes is desired. Must be able to work in a fast pace environment, multi-task, and have good communication skills, both verbally and in writing.
Knowledge, Skills, and Abilities:
Ability to act independently. Ability to plan, organize and multi-task to complete assignments in an efficient manner. Ability to communicate professionally, both oral and written. Ability to pay attention to details and perform at a high level accuracy. Ability to work independently and with a team. Ability to work hours that conform to standard business operations (8:00 A.M. to 5:00 P.M.)
Why Join Bio-Techne:
We offer competitive wages along with extensive benefits for employees and their families.
We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
Collections Specialist
Collector Job 201 miles from Fargo
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Interact directly with customer and internal partners to ensure the collection of balances due.
Review order on credit hold.
Work with customers to resolve disputed invoices.
Fulfill customer documentation requests related to invoices and payment.
Collaborate with Business Teams regarding customer delinquency issues.
YOU HAVE:
Academic background in Business Management, Finance, or Economics preferred.
Minimum 1+ years credit & collection experience in business-to-business trade credit environment.
Experience with credit reporting agencies such as D&B, Experian, BVD, Coface preferred.
Experience with Get Paid, JDE, Infor, M3, ERP systems.
Skilled in assessing risk of extending credit in moderately sophisticated situations preferred.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at **************
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Pay Transparency
nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
Compensation Range:
$54,300.00 - $100,800.00
Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.
Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:
Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
#LI-SK1
#LI-Hybrid
#INDOTH