Billing Supervisor
Collector Job 17 miles from Euless
Responsible for supervising Premium Accounting personnel, overseeing their processes to ensure timely and accurate deliverables while operating in an efficient and accurate manner. This includes writing and maintaining detailed operating procedures, reference materials and best practice documents. This role is responsible for the oversite of processing account receivables in the administration system, billing clients, compensating reinsurance partners, and collecting overdue balances.
Supervise direct reports:
Supervise direct reports to meet agreed upon objectives by providing consistent feedback on the productivity, timeliness, and quality of their work.
Take prompt and appropriate steps to remedy productivity and/or quality related
performance issues with existing and newly recruited direct reports.
Prepare and deliver Performance Management Assessments according to schedule for direct reports with management assistance.
Oversee attendance and work schedule policies of direct reports.
Partner with management to determine ways to develop team members according to their strengths.
Ensure training needs are met through writing, reviewing, and editing procedures, policies, and reference materials.
Oversee tasks related to the supervision of the team:
Establish work priorities, distributing work and utilizing oversite tools to ensure satisfactory completion while meeting quality standards.
Work with internal and external clients to resolve escalated service and payment issues.
Assist the team in avoiding roadblocks, acting as their advocate to meet time standards.
Manage Assigned Tasks:
·Support Team in the escalation process for the processing of wires and deposits.
Perform analysis for allocating complex payments through our Premiums Accounting application, directing team towards next steps to avoid delays.
Monitor client's balances to determine if past due. Follow an escalation process for collection according to established procedures to recover delinquent balances.
Oversee the preparations of our partners quarterly billing, ensuring the accuracy of results before seeking authorization. Ensure established KPI standards are met.
Work closely with Accounting to reconcile our General Ledger with the transfer of cash applied and provisions from our Administration system.
Required Qualifications:
Proven supervisory experience, ideally in an operations, accounting, or finance-related role.
Strong organizational, written, and verbal skills.
Strong collaboration skills.
Experience in creating reference materials and training staff.
Proficiency in office software (Word, Excel, and PowerPoint) and documentation tools.
Preferred Qualifications:
Bachelor's degree
LOMA certification ALMI and ARA
Collections Specialist (Permanant direct hire, Banking, Mortgage, loss mitigation)
Collector Job 17 miles from Euless
Job Title:
Collections Specialist
Department:
Loan Resolution
Reports To:
Supervisor - Loan Resolution
FLSA Status:
Non-Exempt
The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
· Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign.
· Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
· Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.
· Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
· Offers short term resolution options via repay and forbearance plans.
· Provides information on all available assistance programs to borrowers experiencing financial hardships.
· Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality.
· Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.
· Remains current on all Policy & Procedure and investor updates.
· Meets monthly goals as established in the agent scorecard.
· This is not a work from home opportunity.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The qualified candidate must have:
· Excellent attention to detail.
· Ability to multi-task and consistently meet multiple deadlines.
· Strong verbal and written communication skills.
· Ability to work in a team environment.
· Strong collections orientation with customer service skills.
· Ability to use good judgment.
Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two years' related experience and/or training required. Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred. Bi-lingual language is a plus.
Benefits
we are committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. reserves the right to amend and change responsibilities to meet business and organizational needs.
Collections Representative Opening #480948
Collector Job 9 miles from Euless
*Hiring Organization:* Rose International *480948 *Job Title: *Collections Representative *Work Model:* Onsite *Shift:* Monday-Thursday: 8AM-9PM (8-hour shift assigned) Friday: 8AM-5PM (8-hour shift assigned)
Two Saturday Month: 8AM-2PM
Possible Sunday assigned: 12PM-6PM
*Employment Type: *Temp to Hire
*Estimated Duration (In months*): 13
*Min Hourly Rate($): *19.00
*Max Hourly Rate($):* 19.00
Must Have Skills/Attributes: Call Center, Collections
*Job Description*
*Required Education:*
• High school diploma or equivalent
*Required Skills and Competencies:*
• Call Center experience
• Auto Collections, Banking/Financial Collections or Credit Card Collections (2+ years of collections experience)
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed
• Stable work history
The primary purpose of the Collections Agent is to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
*Collections Representative Essential Duties and Responsibilities:*
• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards
• Initiate extensions on accounts based upon written policy guidelines
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
• Ensure that appropriate letters are sent to debtors
• Process customers' payments through electronic draft, if applicable
• Process account maintenance transactions according to established guidelines
*\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\**
*\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\**
*Benefits:*
*For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.*
*California Pay Equity:*
*For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.*
*Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.*
*If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.*
*Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).*
#UNI
Job Types: Full-time, Temporary
Pay: $19.00 per hour
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Vision insurance
Application Question(s):
* Do you have 2-3 years of call center collections experience?
* Do you have banking (i.e. credit card or auto loan) collections experience?
* Do you have limited number of short-term positions on your resume?
* Are you authorized to work on Rose International's W2 without sponsorship?
Education:
* High school or equivalent (Required)
Experience:
* Call Center: 2 years (Required)
Ability to Commute:
* Arlington, TX 76018 (Required)
Work Location: In person
Collections Specialist
Collector Job 23 miles from Euless
Collections Specialist/Negotiator
• Monday thru Friday: 9:00 am to 6:00 pm
• The pay rate is 20.00 an hour
• The job location is Richardson, Texas
• Temp to Perm.
The Traditional Negotiations Specialist is a self-motivated and organized specialist building rapport with representatives of creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of the client. The Negotiation Specialist will report to the Negotiations Manager.
Duties and Responsibilities:
• Negotiate with creditors, collection agencies, and attorney offices on behalf of our clients
• Effectively manage an open queue of accounts to consistently hit your monthly production expectation to meet department budgets
• Review clients account to determine funds necessary to complete settlement and payment of company fees in proper amount of time set forth by the department
• Manage the relationship between the Creditors and our business
• Calculate acceptable percentages for settlement according to guidelines set forth by department
• Maintain spreadsheet of all client settlements to track payments and letters
• Other duties as required to support department operations
Required Qualifications:
• High school diploma or GED (preferred)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
• Able to prioritize and meet deadlines with little to no supervision
• Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
• Strong math skills
• Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
• Bilingual (Spanish) is a plus
Collections Specialist
Collector Job 9 miles from Euless
Are you someone who loves to be an integral part of everyday business? If so, look no further and apply below for an opportunity to join a top financial institution!
Adecco is currently assisting one of its clients in their search for a Collections Specialist in Arlington, TX!
Pay rate: $19/hr
Shift availability: Operating hours: Mon - Sun, 8a-9p, Will be scheduled for an 8 hour shift during those hours, must have open availability
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
For instant consideration for this role, click on Apply Now and upload resume!
Our ideal candidate for this Collections Specialist must have/must be able to:
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines
Education/Certification Requirements:
High School Diploma or GED
Experience requirements for this Collections Specialist:
Collections experience required
Strong communication skills
Good decision-making and problem solving skills
Proficient with MS Office Suite
Ability to work as part of a team
Must have flexible schedule
Bilingual is a plus
Note:
This role is On-Site; thus, open to candidates near/in/around Arlington, TX!
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Collections Specialist in Arlington, TX APPLY NOW for instant consideration!
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Collections Specialist
Collector Job 8 miles from Euless
About the Role:
Looking for new members to join the team to be the first line of support for borrowers who are behind on their mortgage payments. In this role, you'll work in a dynamic, fast-paced call center environment focused on both collections and initiating loss mitigation efforts. Your ability to balance empathy with results will be key to success.
This is an on-site position and not eligible for remote work.
What You'll Do:
Serve as the primary contact for borrowers more than one payment past due, who are not currently in a loss mitigation plan
Handle a mix of inbound and outbound calls to collect payments or offer hardship solutions
Analyze borrower financials to assess hardship situations and recommend short-term repayment or forbearance plans
Educate customers on available mortgage assistance programs and encourage long-term payment solutions
Set up One-Time Drafts, ACH enrollments, and follow up on payment commitments
Maintain detailed records and comply with all investor, company, and regulatory requirements
Meet performance metrics including call handle time, average speed of answer, and call abandonment rate
What You'll Bring:
High school diploma or GED required; Associate's degree preferred
Years of collections, customer service, or mortgage-related experience
Strong communication and listening skills with a customer-first mindset
Ability to handle difficult conversations with professionalism and empathy
Strong attention to detail and the ability to multitask in a deadline-driven environment
Experience with Black Knight systems and knowledge of mortgage default processes (Foreclosure, Bankruptcy, REO) is a plus
Bilingual skills are highly desirable
Core Competencies:
Adaptability & resilience in a changing work environment
Ethical and professional behavior in all interactions
Strong team collaboration balanced with individual accountability
Excellent written and verbal communication skills
Dependability and punctuality in meeting performance expectations
Payment Management/Posting Specialist
Collector Job 17 miles from Euless
Job Title: Payment Management/Posting Specialist
Job Summary: The Payment Management/Posting Specialist is responsible for the accurate and timely resolution of insurance claims, payment posting, and communication with insurance carriers, physicians, and management. This position involves both handling insurance claims (including collections, denials, and communication with third-party payers) as well as posting payments to the practice management system and reconciling reports. The ability to handle a high volume of work while maintaining attention to detail and accuracy is essential.
Job Responsibilities:
Payment Management:
Identify, analyze, and resolve any issues hindering the proper payment of claims by third-party payers.
Monitor and review open accounts receivables, adjustments, refunds, and changes.
Promptly respond to denial letters and requests for additional information from insurance companies.
Maintain clear and cohesive documentation for all open and pending claims being worked.
Work with physicians, insurance carriers, and management to resolve issues and expedite claim payments.
Ensure patient and company confidentiality is maintained at all times.
Payment Posting:
Post payments to the practice management system, including cash payments, live checks, online credit card payments, EFT deposits, etc.
Record batch totals and ensure accuracy in the system.
Reconcile and audit reports to ensure proper documentation and resolve any discrepancies.
Requirements:
Minimum of two years of experience in payment management and/ payment posting is required.
Ability to handle a high volume of work while maintaining accuracy and attention to detail.
Strong mathematical and analytical skills to ensure accurate posting and claims resolution.
Proficient in using EMR systems and related software applications.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
High regard for confidentiality and adherence to privacy standards.
Accounts Receivable Analyst
Collector Job 14 miles from Euless
Insight Global is seeking a Remarketing Analyst to join one of their clients in their Lewisville, TX office. Reporting to the Remarketing Manager, the Remarketing Analyst will be a key point of contact at primary auction facilities. This role involves processing and selling auction vehicles in compliance with internal Auction Sale Agreements and Comprehensive Auction Agreements, reviewing 3rd Party Inspection Vendors' monthly invoices for accuracy and providing recommendations for payments outside of the established agreement, and generating and analyzing performance metrics for 3rd Party Inspection Companies. This position is customer-facing and requires independent judgment, excellent customer service skills, decision-making initiative, and discretionary authority.
Major Duties and Responsibilities:
Monitor inspection guidelines followed by various 3rd Party Inspection Vendors.
Review monthly invoices from 3rd Party Inspection Vendors for accuracy and provide payment recommendations outside the established agreement.
Generate and analyze performance metrics for 3rd Party Inspection Companies.
Manage vendor relationships with 3rd Party Inspection Companies to ensure accurate and timely inspections.
Handle 10-12 calls a day in a customer-facing role.
Experience with analyzing claims
Provide excellent customer service, including escalating and deescalating conversations.
Perform agile tasks, ensuring variety in daily activities.
Communicate with customers via chat, email, and phone.
Collector
Collector Job 17 miles from Euless
WESTLAKE WARRIOR | Mid to Late-Stage Collections Dallas, TX | On-site
JOB HIGHLIGHTS:
This is an in-office position. All candidates should live within commutable distance of our Dallas, TX office.
COMPENSATION:
Base Pay:
$17.00 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from the start date.
An additional $500 upon completion of 6 months from the start date.
*Incentive:
If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
* All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
BRIEF DESCRIPTION:
This representative is responsible for assisting customers in different stages of collections (based on experience), using technology and resources to resolve accounts starting at 31 or more days past due to prevent loan losses through progressive collection efforts.
DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to):
Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Negotiate account payment solutions while maintaining company performance and productivity standard.
Maintain accurate notes and records of all communication and actions on customer accounts.
Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Review and submit accounts for repossession activity based on mitigating factors.
Accountable for reducing delinquency in department.
Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology.
Meet quality assurance and productivity standards.
Agent will need to be able to handle high volume calls in a fast-paced environment.
KNOWLEDGE, SKILLS, LICENSES
Excellent communication and negotiation skills
Willing and able to work a flexible schedule including overtime and weekends
Ability to multi-task in a fast-paced environment
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
Good computer and typing skills
Team player
Good negotiation skills; excellent telephone etiquette
General knowledge of Microsoft Excel, and Outlook
Web navigation and/or web-based applications
EDUCATION
High School diploma or equivalent required.
EXPERIENCE
Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
General knowledge of collection, and repossession.
Auto collection experience preferred
FULL-TIME BENEFITS
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
ABOUT US
People. Purpose. Passion. These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
Westlake Financial is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people that make Westlake World (our culture) what it is. Through hiring the best fitting applicant and supporting our people in further developing their skills, we transition our Applicants into Westlake Warriors (our people).
With 30% YOY growth and assets of 2.26 billion, we are always looking to acquire talented individuals as we expand our presence in the Auto Finance Industry. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
CONTACT US
******************************************
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
#CreditCounselor; #DebtCollection; #DebtCollector; #Credit Analysis; #Debt
Job Type: Full-time
Depending on department: Entry level starting at $35,000.00 - $71,000.00 per year; Late stage $40,000 - $99,0000 per year.
Schedule:
Day shift
Overtime
Weekend availability
Supplemental pay types:
Bonus pay
Work Location: One location
Location: Dallas, Texas,75247, United States, Dallas, TX 75247
Outbound Collections Opening (Immediately Hiring)
Collector Job 17 miles from Euless
div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif;"strongemspan style="font-size: 14.0pt; color: #333333;"OUTBOUND COLLECTIONS OPENINGSbr//span/em/strong/span/pp style="margin-bottom: 0in;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"Join our team and grow with us! We need collections agents to respectfully recover past due consumer accounts. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals. /span/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude./span/pp style="margin-bottom: 0in;"span style="font-size: 12pt; font-family: calibri, sans-serif; color: #333333;" /span/pp style="margin: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. /span/pp style="margin: 0in;" /pp style="margin: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"em To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test./em/span/p
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POSITION RESPONSIBILITIES
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p style="margin-bottom: 0in;"span style="font-family: calibri, sans-serif;"strongemspan style="font-size: 14.0pt; color: black;"WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?/span/em/strong/span/pp style="margin-bottom: 0in;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"Do you strive for excellence and enjoy helping others? This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. /span/pp style="margin-bottom: 0in;" /pp style="margin-bottom: 0in;"emstrongspan style="font-size: 14pt; font-family: calibri, sans-serif;"Essential Duties/span/strong/em/pulli style="margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Utilize various contact technology and recovery strategies to locate right parties/span/lili style="margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Understand the customers situation and identify best means of payment plan/span/lili style="margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Negotiate payment terms with empathy, tact, and professionalism/span/lili style="margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Make outbound and receive inbound calls/span/lili style="color: #333333; margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Follow all required scripts, policies, and procedures/span/lili style="margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Respond effectively to common challenges to collection calls while discussing means of resolving open accounts/span/lili style="margin-bottom: 0in;"span style="font-size: 14pt; font-family: calibri, sans-serif; color: #333333;"Meet monthly goals and perform other assigned duties/span/lili style="margin-bottom: 0in;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/span/lili style="margin-bottom: 0in;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"Adhere to all attendance and work schedule requirements /span/li/ul
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CANDIDATE QUALIFICATIONS
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p style="margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongemspan style="color: black;"WONDER IF YOU ARE A GOOD FIT? /span/em/strong/span/pp style="margin-bottom: .0001pt;"span style="color: #333333; font-family: calibri, sans-serif; font-size: 14pt;"We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. /span/pp style="margin-bottom: .0001pt;"span style="color: black; font-family: calibri, sans-serif; font-size: 14pt;" /span/pp style="margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongspan style="color: black;"Qualifications/span/strong/span/pul style="margin-top: 0in;"li style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be 18 years of age or older/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"High school diploma or equivalent/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Excellent organizational, written, and oral communication skills/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"The ability to type swiftly and accurately (20+ words a minute)/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Basic understanding of Windows operating system/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Highly reliable with the ability to maintain regular attendance and punctuality/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"The ability to evaluate, troubleshoot, and follow-up on customer issues/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"An aptitude for conflict resolution, problem solving and negotiation/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be customer service oriented (empathetic, responsive, patient, and conscientious)/span/lili style="color: black; margin-bottom: .0001pt;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Ability to multi-task, stay focused and self manage/span/lili style="color: black; margin-bottom: .0001pt;"span style="color: #333333; font-family: calibri, sans-serif; font-size: 14pt;"Strong team orientation and customer focus/span/lili style="color: black; margin-bottom: .0001pt;"span style="color: #333333; font-family: calibri, sans-serif; font-size: 14pt;"The ability to thrive in a fast-paced environment where change and ambiguity prevalent/span/lili style="color: #2d2d2d;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Excellent interpersonal skills and the ability to build relationships with your team and customers/span/li/ul
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COMPENSATION DETAILS
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p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongspan style="color: black;"WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?/span/strong/span/pp style="margin: 0px;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./span/pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongspan style="color: black;"What You Can Expect from MCI:/span/strongspan style="color: black;"br/span style="color: #333333;"We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/span/span/span/pulli style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Paid Time Off/strong: span style="color: #333333;"Earn PTO and paid holidays to take the time you need./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Incentives amp; Rewards/strong: span style="color: #333333;"Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!/span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Health Benefits/strong: span style="color: #333333;"Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Retirement Savings/strong: span style="color: #333333;"Secure your future with retirement savings programs, where available./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Disability Insurance/strong: span style="color: #333333;"Short- and long-term disability coverage is available to help protect you during unexpected challenges./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Life Insurance/strong: span style="color: #333333;"Access life insurance options to safeguard your loved ones./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Career Growth/strong: span style="color: #333333;"With a focus on internal promotions, employees enjoy significant advancement opportunities./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Paid Training/strong: span style="color: #333333;"Learn new skills while earning a paycheck./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Fun, Engaging Work Environment/strong: span style="color: #333333;"Enjoy a team-oriented culture that fosters collaboration and engagement./span/span/lili style="color: black;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strong Casual Dress Code/strong: span style="color: #333333;"Be comfortable while you work./span/span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt;"strongspan style="color: black;"Compensation amp; Benefits that Fit Your Life/span/strongspan style="color: black;"br/span style="color: #333333;"MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./span/span/span/pp style="margin: 0px;"span style="font-size: 14pt; color: #333333; font-family: calibri, sans-serif;"If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/span/p
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PHYSICAL REQUIREMENTS
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p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./span/p
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CONDITIONS OF EMPLOYMENT
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p style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 14pt;"All MCI Locations/span/strong/pullispan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be authorized to work in the country where the job is based./span/li/ulp style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 14pt;"Subject to the program and location of the position/span/strong/pullispan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./span/lilispan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"Must be willing to submit to drug screening. Job offers are contingent on drug screening results./span/li/ul
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REASONABLE ACCOMMODATION
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p style="margin: 0px;"span style="font-family: calibri, sans-serif;"span style="font-size: 14pt; color: #333333;"Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./span/span/p
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EQUAL OPPORTUNITY EMPLOYER
/h2
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p style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan data-preserver-spaces="true" style="color: #333333; background: transparent; margin-top: 0pt; margin-bottom: 0pt; font-family: calibri, sans-serif; font-size: 14pt;"At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment./span/em/pp style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan data-preserver-spaces="true" style="color: #333333; background: transparent; margin-top: 0pt; margin-bottom: 0pt; font-family: calibri, sans-serif; font-size: 14pt;" /span/em/pp style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"span data-preserver-spaces="true" style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;"MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./span/span/em/pp style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan data-preserver-spaces="true" style="color: #333333; background: transparent; margin-top: 0pt; margin-bottom: 0pt; font-family: calibri, sans-serif; font-size: 14pt;" /span/em/pp style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"emspan style="font-family: calibri, sans-serif; font-size: 14pt; color: #333333;"span data-preserver-spaces="true" style="background: transparent; margin-top: 0pt; margin-bottom: 0pt;"MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./span/span/em/p
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ABOUT MCI (PARENT COMPANY)
/h2
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p style="margin: 0px;"span style="color: #333333;"emspan style="font-family: calibri, sans-serif; font-size: 14pt;"MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that
Collector
Collector Job 23 miles from Euless
Diversified Health Care Affiliates, Inc. is currently seeking third party collectors with CUBs and/or FACs software experience to collect on medical accounts. This position requires that the successful candidate be able to work Monday, Wednesday, Thursday, Friday 8:30 a.m. to 5:30 p.m. and Tuesday 11:00 a.m. to 8:00 p.m. *Core Values*
Honor
Loyalty
Character
Trust
Integrity - Always doing what is right
*Mission Statement*
Our mission to inspire our employees through Biblical principles of Christian management to meet their full God given potential with a servant leadership mentality while maintaining a system of accountability and excellence to support our vision.
*Vision Statement*
Our vision is to distinguish ourselves as a Christian leader redefining receivables management services for the healthcare industry through the passion, commitment and leadership of our employees by providing innovative and cost effective revenue cycle management services to each and every client we serve.
Please visit our website at ************ We are an Equal Opportunity Employer. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expressions, age, disability, religion, military or veteran status, or any other characteristic protected by law.
Charge Off Collector
Collector Job 14 miles from Euless
Full-time Description
IQVentures is looking for experienced Charge Off Collectors to join our team and become part of a dynamic corporate culture dedicated to supporting our team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it's accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we'll provide you with a competitive salary, training, tools, and resources you'll need to succeed. This is a full-time, in-office opportunity.
The Charge Off Collector works onsite at the Carrollton office. The shift is Monday through Friday 8:00am - 5:00pm, 1 weekday of 11:00am - 8:00pm.
Pay: $19 per hour and up to $3,000 in potential BONUS!
Essential Functions and Responsibilities
Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.
Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.
Record transactions and customer interactions with accuracy and detail.
Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
Requirements
Minimum Qualifications
Minimum one year of previous telesales or collections experience
Excellent interpersonal, verbal, and written communication skills
Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to type 40+ wpm
Proficiency in Microsoft Office Suite
Must be able to work one Saturday per month from 10am-2pm
Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard
Preferred Qualifications
Merchant Cash Advance (MCA) experience a plus
Our Benefits Include*:
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Professional Development and Mentor Programs plus Ongoing Training Resources
Medical, dental, and vision insurance coverage available on your date of hire
401(k) with Company match
Health Care Savings Accounts
Basic and AD&D Life Insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, and critical illness.
Paid Time Off and Holidays
Performance-based career advancement
Diverse Culture and Inclusive Environment
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Salary Description $19.00 per hour
Inpatient Collector - Hospital-Based -Part-time
Collector Job 16 miles from Euless
Part-time Description
WELCOME TO ECI!
Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.
Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.
We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!
Job Description:
The Inpatient Collector is responsible for meeting patients at bedside to collect payments, copays, deductibles, and deposits from hospital inpatients.
Primary Job Duties & Responsibilities:
Contacts patients to verify insurance providers
Calculates copays and deductibles based on provider contract information
Ability to explain insurance benefits to patients
Collects and processes credit card payments
Documents all outcomes on accounts worked in the patient accounting systems
Demonstrates respect for all individuals
Adheres to ECI's Mission, Vision and Core Values
Other duties as assigned
Requirements
Soft Skills Needed for the Ideal Candidate:
A compassionate heart and a sincere desire to assist patients during any phase of their application process.
Strong work ethic demonstrated with excellent outcomes
Strong written and verbal communication skills
Desire to provide the best possible experience for our patients
Experience navigating a computer while on the phone
Willing to work and contribute to a team environment
Ability to trouble-shoot problems
Listens effectively
Required Qualifications:
High School diploma / GED (or higher)
Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
Ability and flexibility to work full-time (40 hours/week)
Experience in collections and/or insurance verification
Physical and Work Requirements:
Long periods of walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer.
Able to pull/push computer cart
This is a part-time position with flexible schedule: M-F 3pm-8pm or Sat-Sun 8am-4:30-pm
Must be willing and able to take required vaccinations (no Covid vaccine).
Employment Practices:
ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.
We offer benefits to part-time employees such as PTO and 401k plan with employer match.
ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test and background check beginning before employment.
Collections Clerk
Collector Job 6 miles from Euless
Join the Green Automotive Revolution at Fenix Parts
About Fenix Parts: Fenix Parts isn't just a company; it's an essential part of the automotive recycling revolution. As a leading force in the recycling and resale of OEM automotive parts, we have made our mark in the industry for over 25 years. With a robust network expanding across more than 30 locations in the U.S., we are at the forefront of reducing the environmental impact of auto waste. We thrive on innovation, sustainability, and a commitment to excellence.
Why Join Fenix? Our team is expanding rapidly to keep pace with our growth and the increasing demand for price-friendly automotive solutions. We are in search of passionate, skilled individuals who are ready to drive their career forward in a dynamic and rewarding environment.
Position Overview: Collections Clerk As a key player on our team, you'll engage in helping customers with past due accounts and maintaining records. Your role is crucial in ensuring customer satisfaction and improving customer relations.
Key Responsibilities:
Account Management: Monitor customer accounts daily and resolve potential invoicing, credit and payment issues.
Oversee Transactions: Process credit card and ACH payments.
Customer Communication: Respond to client account queries and inbound calls. Follow-up with clients on overdue accounts and make outbound collection calls.
Projects and Data Research: Complete assigned special projects and research historical data that includes invoices, credit memos, and payments.
What We Offer:
Competitive Compensation: Attractive earnings with growth potential.
Benefits: Comprehensive benefits package including health, dental, and vision coverage, plus 401(k) options.
Work-Life Balance: Enjoy a stable day shift schedule from Monday to Friday.
Professional Development: Opportunities for advancement in a growing company.
Inclusive Culture: Proud to be an Equal Opportunity/Affirmative Action employer.
Requirements:
Experience: At least one year of verifiable experience as a Collection Clerk or similar role that includes corporate collections experience with a large customer base.
Skills: Quality communication, administrative, and analytical skills with knowledge of various billing procedures and collection techniques. Proficiency in Microsoft Excel and Outlook.
Special Invitation: Transitioning military professionals are encouraged to apply. Your skills are highly valued here!
Equal Opportunity Employer: We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
Ready to Make a Difference? Become part of something bigger and help shape the future of automotive sustainability. Apply today to join our amazing team at Fenix Parts and drive forward your career. Together, let's revitalize the way the world views automotive recycling!
Patient Collection Specialist
Collector Job 17 miles from Euless
Vital Care (****************** is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. What we offer:
Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.
Job Summary:
Perform functions to work on behalf of our franchise partners to collect outstanding patient accounts receivable. The goal is to ensure optimum productivity and recovery of dollars due while demonstrating effective cooperation and communication with patients, franchisees, peers, and leadership.
Duties/Responsibilities:
Research accounts as needed to determine the correct self-pay balance(s).
Review benefits verification forms and applicable admission agreements to determine patient financial responsibilities.
Work with locations to obtain additional information, such as phone numbers, address corrections, and patient identifiers.
Review monthly patient statement reports to identify follow-up priorities.
Process patient payments and set up payment arrangements within established parameters.
Identify accounts for recommendations of write-offs and/or further options to collect.
Must maintain an up-to-date understanding of payment options, including payment plans, recurring credit card payments, or checking account auto-draft processes.
Assist patients with enrollment in patient assistance programs and applicable foundation support.
Reviews and works on patient unpaid balances daily, using financial reports and all available company-approved resources to collect accounts receivables efficiently and accurately.
Responsible for clear financial communication with patients, caregivers, franchisees, and all team members.
Answer questions and correspondence about patient account balances, self-pay collections, follow-up, payment plans, financial hardship, and related activities.
Identify and escalate problem accounts to leadership for review and resolution.
Work with Collect Plus and designated teams who administer patient statements to monitor communication, statement accuracy, and quality of this function.
Educate patients about their out-of-pocket expenses and provide transparency for patient participation in the financial component of their therapy.
Audit financial hardship agreements adhering to applicable policies and procedures.
Research and add patient assistance programs, as needed, to maintain PAP reference material. Identify program changes, processor updates, and new-to-market drugs for team use.
Perform other related duties as assigned.
Required Skills/Abilities:
Ability to resolve financial issues that require research and attention to detail.
Excellent communication skills: listening, speaking, understanding, and writing English while influencing patients, caregivers, and payer representatives, answering questions, and advancing reimbursement and collection efforts.
Proven understanding of processes, systems, and techniques to ensure successful collection working with patients and/or franchise partners.
Proven ability to identify gaps and problems from documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action.
Proven knowledge and skill in utilizing the MS Office suite of software and pharmacy applications.
Maintain strict confidentiality and HIPAA compliance.
Education and Experience:
A high school diploma or equivalent is required.
Previous self-pay collections experience, preferably in an infusion or other medical setting.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time.
Trash Collection Specialist - Celina (TRUCK REQUIRED)
Collector Job 36 miles from Euless
Part- Time TRASH COLLECTION
Join our dynamic team at WasteFree and seize the opportunity to make a difference while earning extra income in the evenings. We offer competitive pay, room for career advancement, enticing bonuses, and incentives, along with comprehensive mentoring and growth-oriented career development programs.
**Why WasteFree?**
- Enjoy a favorable work schedule: Sunday to Thursday evenings ONLY
- Shifts from 8:00 PM to 11:00 PM
- Hands on training provided
- Bonus opportunities
- Advancement opportunities
- Paid exercise
- Mostly autonomous work
**Requirements: **
-
Own a pick-up truck
and be willing to utilize it for trash collection.
- Possess a valid state-issued driver's license and vehicle insurance
- Have a smartphone with a data plan
- Currently employed full-time
- Willingness to learn, receptive to coaching, and ability to follow instructions
- Punctuality, dependability, and a strong work ethic
- Capacity to work independently with minimal supervision
- Excellent verbal communication skills
- Ability to work in all weather conditions
- Physical capability to lift up to 50lbs, navigate stairs, and walk distances
- Positive attitude is a must
**Responsibilities: **
- Upon arrival, document the condition of dumpsters/compactors using our Service App
- Collect household trash and recycling from residential units within assigned multi-family communities
- Document violations and unit numbers by taking photos and submitting them with your Work Log at the end of each shift
- Track and report any issues or concern to your district manager.
WasteFree is an Equal Opportunity Employer committed to fostering diversity and inclusion in the workplace. We recruit, train, compensate, and promote employees without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other protected status under applicable federal, state, or local law.
Collections Specialist
Collector Job 25 miles from Euless
This is a remote role. Candidates must already live in the United States. #LI-Remote Applicants must be authorized to work for ANY employer in the United States. No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B or Student visa) at this time.
At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today's challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference - day in and day out.
The Work
The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application. We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs and reports as well as communications to internal stakeholders.
The Collections Specialist is responsible for managing and analyzing accounts to ensure timely payment of outstanding invoices. This role focuses on account analysis, identifying trends in delinquency, resolving disputes, and collaborating with internal teams to improve collections strategies. The ideal candidate is detail-oriented, possesses strong analytical skills, and has experience in accounts receivable management.
This is done through working in these areas:Account Analysis & Reconciliation
Analyze customer accounts to identify overdue balances and discrepancies.
Conduct root cause analysis on outstanding receivables and recommend corrective actions.
Monitor trends in late payments and provide reports to management with insights and recommendations.
Collections & Customer Relations
Proactively follow up on past-due invoices via phone, email, and written communication.
Investigate and resolve customer billing disputes to facilitate timely payment.
Develop relationships with customers to enhance communication and payment resolution.
Work closely with sales and customer service teams to address account issues.
Reporting & Documentation
Maintain accurate and up-to-date records of collection efforts and account statuses.
Generate and analyze aging reports to track outstanding balances and drive collection strategies.
Provide periodic reports on collection performance and customer payment behaviors.
Process Improvement
Identify inefficiencies in the collections process and propose improvements.
Assist in developing policies and procedures to enhance collections effectiveness.
Support automation initiatives related to accounts receivable and collections.
Requirements: To be considered for this role, you will have this experience:
Undergraduate degree in Business, Accounting, Finance, or related field
Proficiency in English: Candidates must demonstrate the ability to speak, read, and write in English at an intermediate or advanced level to effectively communicate with international clients and team members.
Minimum of 2 years of experience in collections responsible for managing at least 600 accounts
Experience with ERP/accounting software (e.g., SAP, Oracle, or NetSuite) and proficiency with Microsoft Excel
Ability to work independently as well as motivated to assist the accounting team
Extreme attention to detail. You must be able to multi-task and efficiently get through routine task daily
Excellent organizational and time management abilities, with the ability to prioritize tasks effectively
Clear and professional communication and negotiation skills to liaise with both internal and external stakeholders
Preferred Experience:
Salesforce
Experience collecting from government entities
Target Outcomes/ Target Results
Improve Accounts Receivable (A/R) Aging & Reduce Past-Due Balances
Ensure timely collection of outstanding invoices to maintain healthy cash flow and minimize aged receivable
Enhance Account Analysis & Reconciliation Efficiency
Improve accuracy and efficiency in analyzing accounts to identify discrepancies and reduce disputes
Support Process Improvement & Compliance
Implement best practices and automation to optimize collections processes.
Increase Collections Efficiency & Customer Responsiveness
Accelerate payment resolution and improve customer engagement for prompt payments.
Employee Value Proposition
Invest yourself in excellent performance and be developed and mentored accordingly.
The Order to Cash team is a high-performance team focused on supporting internal and external stakeholders with timely and accurate billing and collections information.
The workload and commitment of our team is best suited to individuals looking for fast-paced, deadline oriented, challenging, and varied assignments.
With a focus on continuous improvement, there are a lot of opportunities to be creative and make a difference in how we optimize our processes.
The Environment
The Order to Cash team is highly productive and works with urgency every day to serve the needs of our internal and external customers.
We collaborate closely together to find solutions to problems.
We are dedicated to each member of the team maximizing their potential.
We regularly work on systems implementations and process improvements as the business continues to grow and evolve.
We praise our team members for their great work and celebrate successes together.
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Bi-Lingual Collection Specialist
Collector Job 16 miles from Euless
CALL CENTER BI-LINGUAL COLLECTION SPECIALIST - IN OFFICE - ONSITE
NO WEEKENDS! NO SECOND SHIFT! MONDAY - FRIDAY!
GROWING, PROFESSIONAL and FRIENDLY, team!
GENEROUS BENEFITS PACKAGE!
COMPENSATION PACKAGE consisting of BASE PAY+ PRODUCTION BONUS + ATTENDANCE BONUS!
WE WILL TRAIN YOU!
CSII is currently seeking Bi-lingual Collections Specialist to join our team!
Credit Systems International, Inc. is seeking full-time, goal-oriented, and energetic Bi-lingual Collections Specialist to join our growing team in Fort Worth, TX. Bi-lingual Collections Specialist are responsible for communications via industry software with delinquent customer accounts in an attempt to collect payments and settle accounts, follow-up communications on promise to pay accounts, update and maintain consumer records and receive/process payments, while under the supervision of a Collections Supervisor.
As a Bi-lingual Collections Specialist with Credit Systems International, Inc. you must possess excellent negotiation, telephone communication skills and an inner drive to succeed. The Bi-lingual Collections Specialist will be provided the training and tools necessary to maintain compliance with policies, procedures and laws related to consumer collections.
Our Bi-lingual Collections Specialist work a full-time, 40 hours a week, on-site location in Fort Worth, TX
Bi-lingual Collections Specialist work a Monday - Friday Schedule
(Rarely evening /Saturday hours may be extended periodically throughout the year)
Bi-lingual Collections Specialist duties and responsibilities include:
Working 200-300 calls/accounts per day
Identify, evaluate, and resolve reasons for delinquency
Negotiate account resolution
Accurately record collection notes
Operating a collections database in a Windows-based operating system
Maintain company performance and productivity standards
Maintains knowledge of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and other applicable
Completing other tasks as assigned
Qualifications for Collections Specialists:
Ability to thrive in a fast-paced, quota-driven, call center environment
1 year Customer Service - Preferred, but not required
40 wpm typing speed
Bi-lingual - Required
Goal oriented
Commitment to excellent customer service
Exceptional benefits package includes:
â Annual Paid Vacation + monthly Flex-Time accruals
â Paid Holidays
â Medical (90% Employer Paid) / Dental / Vision
â Employer paid Life Insurance
â Flex Spending Account
â 401k with generous employer match
â Casual dress code - Every day is “Casual Friday” unless periodically otherwise specified
â Wellness program
â Discount programs, monthly performance contest, prizes, drawings, and many additional rewards for a job well done!
â Positive and healthy work/life balance
Required Education: High school or equivalent
Credit Systems International, Inc.
Established in 1980, Credit Systems International, Inc. (CSII) is a nationally recognized Accounts Receivable Management firm headquartered in Fort Worth, Texas. CSII specializes in consumer centric collection solutions and continues to provide dependable recovery strategies for a multitude of industries with extensive experience in the healthcare, utility and governmental industries. As a member of ACA International, Inc., The Association of Credit and Collection Professionals, CSII places top priority on compliance and treating all people with respect and integrity while reaching top liquidations for all clients' portfolios.
Credit Systems International, Inc provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Collections Specialist
Collector Job 8 miles from Euless
Onsite: Coppell, TX (5 days/week)
Schedule: 8 hour schedule between 8am-8pm (1 rotating Saturday half shift every month)
Pay: $22-23/hr
Calculated Hire is in search of a Collections Specialist for our Fortune 100 Financial Services client.
Position Summary: The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign.
Inbound calls to perform collections and some customer service activities, while working in a blended call center environment.
Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible.
Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented.
Offers short term resolution options via repay and forbearance plans.
Provides information on all available assistance programs to borrowers experiencing financial hardships.
Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality.
Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type.
Meets monthly goals as established in the agent scorecard.
Ability to perform basic arithmetic operations and interpret data using whole numbers, fractions, and decimals.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
1 year of collections experience (preferably in mortgage operations)
Experience with Black Knight (MSP) and/or Sagent
Experience in default areas (bankruptcy, foreclosure, REO, etc.)
Excellent attention to detail.
Ability to multi-task and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Strong collections orientation with customer service skills.
Ability to use good judgment.
High school diploma or GED equivalent
Collections Specialist
Collector Job 8 miles from Euless
Serve as the main point of contact for borrowers who are over one payment past due and not currently in a loss mitigation plan. This role operates in a blended call center focused on collections and initiating assistance options for borrowers in financial hardship. Performance is measured through key service metrics, including call handling and resolution effectiveness.
Key Responsibilities:
Manage a portfolio of delinquent accounts, perform light skip tracing, and make manual outbound calls as needed.
Handle inbound and outbound calls to collect payments or initiate loss mitigation solutions.
Conduct preliminary financial assessments to evaluate borrower hardships.
Offer repayment and forbearance plans, and explain available assistance programs.
Process one-time payments and promote ongoing ACH setups.
Maintain accurate documentation and adhere to call schedules and investor guidelines.
Stay updated on all policies, procedures, and investor requirements.
Meet monthly performance goals outlined in the agent scorecard.
Note: This is an on-site role and not eligible for remote work.
Qualifications:
High attention to detail and strong organizational skills.
Ability to multi-task and meet deadlines in a fast-paced environment.
Excellent verbal and written communication.
Team-oriented with strong customer service and collections experience.
Sound judgment and decision-making skills.