Billing Coordinator
Collector Job In Jackson, MI
We Value Your Career at Careline Picture yourself happy at work, surrounded by teams and people who are like family. At Careline, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during their most intimate intervals of life. We live a simple Mission: serve together, provide value, and deliver exceptional care.
Careline is proudly nurse-led, bringing a deep understanding and appreciation of the caregiving profession. Our commitment to excellence has earned us the Great Place to Work Certification for the last four consecutive years. We offer professional development, a supportive culture, and unique benefits designed with your needs in mind. If you're passionate about caring and aspire to grow both personally and professionally, you belong with us at Careline.
Exceptional Benefits:
Medical, Dental, and Vision Insurance
Short-Term Disability, Long-Term Disability and Life Insurance
Paid Time Off (PTO)
401(k) Retirement Plan
Mileage Reimbursement
Company Vehicle Program
Cutting Edge Technology
Key Responsibilities
Careline Billing Coordinators provide billing practices and services in accordance with billing requirements of related payor sources, agency policy, and accounting firm requirements. The Billing Coordinator follows uniform billing procedures and practices according to Medicare, Medicaid, 3rd party payers, and private payor sources.
In this role you will be responsible for:
Performing insurance verification and continued eligibility
Managing provider and non-provider credentialing with Medicare, Medicaid, and 3rd party payor sources
Ensures compliant and accurate ICD10 and CPT codes are used in EMR and used for billing
Facilitates invoice processing and submittal of bills either electronically or via paper
Oversees accurate claims for submittal to payor source
Responds to payer inquiries regarding invoices
Prepares correspondence to staff or payer sources
Acts as liaison between company and payor sources for collection
Responds to client inquiries regarding invoices
Analyzes and performs collection activities for delinquent accounts
Required Qualifications
High School Diploma, GED
Current and valid driver's license
Reliable transportation
3 year's billing experience
Knowledge of medical terminology
Demonstrate good communication, interpersonal, telephone, and documentation skills
Demonstrate excellent word-processing skills
Demonstrate ability to multi-task
Desired Qualifications
Associates Degree preferred
Billing experience in an appropriate clinical care setting or Physician Service environment preferred
Accounting practices or experience preferred.
Location
Office Location: 801 Rosehill Road, Jackson, MI 49208
Hours
Office Hours: 8:00 am - 5:00 pm, Monday through Friday
Background Screening
Careline Health Group conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Careline Health Group is an equal-opportunity employer.
Resolutions Specialist
Collector Job In Lansing, MI
td id="gnewton JobDescriptionText" div /b/div div /div div Responsible for performing resolution activities associated with delinquent and charged off member accounts and loans, including VISA credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Review delinquent and charged off accounts, determines the Credit Union's position and, as circumstances indicate, directs and assists legal counsel in resolution proceedings. Assists in fraud and bond claims when requested by management. Ensures that the Credit Union's professional image is maintained. /div
div /div
divb ESSENTIAL FUNCTIONS AND BASIC DUTIES/b/div
div /div
div1.span style="white-space:pre" /span Assumes responsibility for the effective and professional performance of resolution functions./div
div /div
diva.span style="white-space:pre" /span Utilizes effective human relations' skills and various forms of persuasion to present a positive Credit Union image in an already negative situation. Answers member questions and complaints relevant to Department functions. Determines Credit Union position in legal proceedings and works to minimize losses. /div
div /div
divb.span style="white-space:pre" /span Uses experience and knowledge of Credit Union loan policies, procedures and documentation to review member's files in order to establish effectiveness of resolution proceedings./div
div /div
divc.span style="white-space:pre" /span Works toward prompt resolution of negative and delinquent accounts through negotiations with member./div
div /div
divd.span style="white-space:pre" /span Initiates small claims proceedings when appropriate/div
div /div
dive.span style="white-space:pre" /span Represents the credit union in small claims proceedings when necessary./div
div /div
divf.span style="white-space:pre" /span Prepares reports as requested by department manager./div
div /div
divg.span style="white-space:pre" /span Performs resolutions efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant./div
div /div
div2.span style="white-space:pre" /span Assumes responsibility for efficient administration of resolutions activities./div
div /div
diva.span style="white-space:pre" /span Keeps accurate and up-to-date activity reports on assigned accounts and/or loan delinquencies./div
div /div
divb.span style="white-space:pre" /span Documents all resolution actions taken, including telephone conversations, alternative financial arrangements, and correspondence./div
div /div
divc.span style="white-space:pre" /span Researches negative share accounts that appear on negative reports to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their negative status./div
div /div
divd.span style="white-space:pre" /span Responsible for managing the maintenance, repair and security of repossessed properties, as directed and approved by management. Responsible for collateral repossessions, and the disposition of repossessed Credit Union assets./div
div /div
div3.span style="white-space:pre" /span Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and all other professionals./div
div /div
diva.span style="white-space:pre" /span Maintains the Credit Union's professional reputation throughout resolution operations and in all contacts with members, legal counsel, outside agencies and all other outside professionals./div
div /div
divb.span style="white-space:pre" /span Works with negative or delinquent borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to calm irate members and resolve negative situations. Discusses possible financial arrangements, informs members of possible legal actions, and provides or suggests financial counseling as means to arrive at suitable payment arrangements./div
div /div
divc.span style="white-space:pre" /span Maintains confidentiality./div
div /div
divd.span style="white-space:pre" /span Develops contacts with local authorities, Tri County loss prevention and MACI members to effectively minimize Credit Union Losses./div
div /div
div4.span style="white-space:pre" /span Assumes responsibility for establishing and maintaining effective communications and coordination with Credit Union personnel./div
div /div
diva.span style="white-space:pre" /span Assist area personnel as needed./div
div /div
divb.span style="white-space:pre" /span Keeps management informed of activities, progress attained toward established objectives, and of any significant problems./div
div /div
divc.span style="white-space:pre" /span Attends and participates in meetings as required./div
div /div
div5.span style="white-space:pre" /span Assumes responsibility for related duties as required or assigned./div
div /div
diva.span style="white-space:pre" /span Stays informed of changes in resolution policies, procedures, and related legal requirements./div
div /div
divb.span style="white-space:pre" /span Ensures that work area is clean, secure and well maintained./div
div /div
div
divb QUALIFICATIONS/b/div
div /div
div EDUCATION/CERTIFICATION:span style="white-space:pre" /span High school graduate or equivalent./div
div Additional business training strongly preferred./div
div /div
div REQUIRED KNOWLEDGE:span style="white-space:pre" /span/div
ul
li General knowledge of resolution procedures, skip tracing and related laws and regulations./li
li Understanding of Credit Union loan products and policies./li
li Familiar with deposit programs and account ownership./li
/ul
div /div
div EXPERIENCE REQUIRED:span style="white-space:pre" /span None/div
div /div
div SKILLS/ABILITIES:span style="white-space:pre" /span/div
ul
li Accuracy and thoroughness in work./li
li Ability to manage multiple tasks and assignments./li
li Excellent communication, telephone, and public relations skills./li
li Ability to work well independently./li
li Ability to work well in stressful situations./li
li Ability to operate related computer applications and other business/li
/ul
/div
/divbr/
/td
Senior Med Bill Rev Specialist
Collector Job In Lansing, MI
Primarily responsible for analyzing complex billings including hospital, surgery center and surgeries by utilizing our Medical bill review software to determine appropriateness of codes, excessive charges, and unbundling of codes. Responsible for making coding determinations according to rules and regulations for each state jurisdiction. Review, analyze and resolves medical bill disputes in a prompt and accurate manner. Through an individual, interactive and strategic approach negotiates medical bills with medical providers.
PRIMARY RESPONSIBILITIES:
· Reviews and negotiates bills
· Researches, verifies and analyzes Medicare guidelines and PPO contracts to apply appropriate discounts to medical claims.
· Responds to medical fee disputes on bill review. Analyzes mediation using problem solving methodology skills to determine appropriate action (payment or continued denial). Communicates and implements solutions.
· Handles confidential client, financial and employee information with discretion and good judgment in accordance with our department and Company guidelines.
This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS:
A. EDUCATION REQUIRED:
· Reviews, prioritizes work. Monitors workflow to ensure daily production is completed in a timely manner.
· Evaluates complex medical bills and reports to ensure that coding, billing forms, and diagnosis are all related to the covered injury.
· Pays bills in accordance with mandated fee schedule(s) and our business rules, or disallows payment and generates an explanation of benefits telling the provider why payment was denied.
· Responds to written or verbal provider and business partner inquiries relating to our bill review analysis. Analyzes problems using problem solving
· Reviews, analyzes, adjusts and releases queued bills, including validation errors, manual reviews, and technical reviews and or P&T bills.
· Process reconsiderations and refund requests, as needed.
· Reviews and audits (do they audit?) high level technical bills.
· Act as a resource for other team members.
· Reviews (EOR) for accuracy and compliance with State mandated fee schedules(s) and our business rules and guidelines.
· Methodology skills to determine root cause; communicates and implements solutions.
· Refers to reference library of fee schedules, CPT, ICD-9/10, HCPCS and other industry publications to research and support findings.
· Identifies problems, provides solutions and resolves promptly. Escalates more complex issues appropriately.
Associates degree insurance, business or related field. College courses in medical billing and coding required. Combination of relevant education and work experience may be considered in lieu of a degree.
B. EXPERIENCE REQUIRED:
Two years as a Medical Bill Review Specialist II, or one year as a Provider Relations Specialist and working knowledge of three or more state payment methods.
OR,
Four or more years in medical bill review and/or evaluating complex services (i.e. med-legal, Consults, multiple surgical or hospital), including two years previous medical bill review experience in a Workers Compensation industry which provides working knowledge of payments in three or more payment methodologies.
C. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
· Ability to proofread documents for accuracy of spelling, grammar, punctuation and format.
· Excellent organizational skills and ability to prioritize work.
· Ability to consistently meet or exceed daily production and quality standards for this position.
· Strong analytical and problem solving skills.
· Basic knowledge of computers with ability to enter accurately 40 WPM.
· Basic knowledge of word processing.
· Intermediate knowledge of spreadsheet software.
· Effective oral, written, communication and customer service skills.
· Math skills with the ability to use a ten-key calculator.
· Ability to manage work with minimal direction.
· Extensive Knowledge of Workers Compensation Fee Schedule(s), compliance regulations, Medicare guidelines, RVS/CPT/ICD-9/10, and other healthcare programs.
· Ability to use reference manuals and apply information to medical claims.
· Demonstrated attention to detail.
· Ability to read, analyze and interpret contracts and governmental regulations.
· Assist all teams as assigned, with current work volumes or backlogs.
· Enters information into our bill review system for coding determination and/or evaluate bills for appropriateness coded by another analysis (un-hold process).
· Working knowledge of anatomy, surgery codes and medical terminology.
· Ability to review operative reports.
· Thorough knowledge of Workers Compensation Health Care Services Rules and methodologies for multiple states.
D. ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
· Bachelors Degree in insurance, business or related field.
· Medical Billing/Coding certification (American Academy of Professional Coders, American Health Information Management Association (AHIMA)
· Certified Authority on Workers Compensation (CAWC)
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
REQUIRED TESTING:
Reading Comprehension, 10 Key, Math, Typing 40wpm, Proofreading, Basic Word, Intermediate Excel, Basic Windows
Senior Med Bill Rev Specialist
Collector Job In Lansing, MI
Primarily responsible for analyzing complex billings including hospital, surgery center and surgeries by utilizing our Medical bill review software to determine appropriateness of codes, excessive charges, and unbundling of codes. Responsible for making coding determinations according to rules and regulations for each state jurisdiction. Review, analyze and resolves medical bill disputes in a prompt and accurate manner. Through an individual, interactive and strategic approach negotiates medical bills with medical providers.
PRIMARY RESPONSIBILITIES:
* Reviews and negotiates bills
* Researches, verifies and analyzes Medicare guidelines and PPO contracts to apply appropriate discounts to medical claims.
* Responds to medical fee disputes on bill review. Analyzes mediation using problem solving methodology skills to determine appropriate action (payment or continued denial). Communicates and implements solutions.
* Handles confidential client, financial and employee information with discretion and good judgment in accordance with our department and Company guidelines.
This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS:
A. EDUCATION REQUIRED:
* Reviews, prioritizes work. Monitors workflow to ensure daily production is completed in a timely manner.
* Evaluates complex medical bills and reports to ensure that coding, billing forms, and diagnosis are all related to the covered injury.
* Pays bills in accordance with mandated fee schedule(s) and our business rules, or disallows payment and generates an explanation of benefits telling the provider why payment was denied.
* Responds to written or verbal provider and business partner inquiries relating to our bill review analysis. Analyzes problems using problem solving
* Reviews, analyzes, adjusts and releases queued bills, including validation errors, manual reviews, and technical reviews and or P&T bills.
* Process reconsiderations and refund requests, as needed.
* Reviews and audits (do they audit?) high level technical bills.
* Act as a resource for other team members.
* Reviews (EOR) for accuracy and compliance with State mandated fee schedules(s) and our business rules and guidelines.
* Methodology skills to determine root cause; communicates and implements solutions.
* Refers to reference library of fee schedules, CPT, ICD-9/10, HCPCS and other industry publications to research and support findings.
* Identifies problems, provides solutions and resolves promptly. Escalates more complex issues appropriately.
Associates degree insurance, business or related field. College courses in medical billing and coding required. Combination of relevant education and work experience may be considered in lieu of a degree.
B. EXPERIENCE REQUIRED:
Two years as a Medical Bill Review Specialist II, or one year as a Provider Relations Specialist and working knowledge of three or more state payment methods.
OR,
Four or more years in medical bill review and/or evaluating complex services (i.e. med-legal, Consults, multiple surgical or hospital), including two years previous medical bill review experience in a Workers Compensation industry which provides working knowledge of payments in three or more payment methodologies.
C. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
* Ability to proofread documents for accuracy of spelling, grammar, punctuation and format.
* Excellent organizational skills and ability to prioritize work.
* Ability to consistently meet or exceed daily production and quality standards for this position.
* Strong analytical and problem solving skills.
* Basic knowledge of computers with ability to enter accurately 40 WPM.
* Basic knowledge of word processing.
* Intermediate knowledge of spreadsheet software.
* Effective oral, written, communication and customer service skills.
* Math skills with the ability to use a ten-key calculator.
* Ability to manage work with minimal direction.
* Extensive Knowledge of Workers Compensation Fee Schedule(s), compliance regulations, Medicare guidelines, RVS/CPT/ICD-9/10, and other healthcare programs.
* Ability to use reference manuals and apply information to medical claims.
* Demonstrated attention to detail.
* Ability to read, analyze and interpret contracts and governmental regulations.
* Assist all teams as assigned, with current work volumes or backlogs.
* Enters information into our bill review system for coding determination and/or evaluate bills for appropriateness coded by another analysis (un-hold process).
* Working knowledge of anatomy, surgery codes and medical terminology.
* Ability to review operative reports.
* Thorough knowledge of Workers Compensation Health Care Services Rules and methodologies for multiple states.
D. ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
* Bachelors Degree in insurance, business or related field.
* Medical Billing/Coding certification (American Academy of Professional Coders, American Health Information Management Association (AHIMA)
* Certified Authority on Workers Compensation (CAWC)
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
REQUIRED TESTING:
Reading Comprehension, 10 Key, Math, Typing 40wpm, Proofreading, Basic Word, Intermediate Excel, Basic Windows
Account Representative Entry Level
Collector Job In East Lansing, MI
Country USA State Michigan City East Lansing Descriptions & requirements About the role: As an Account Representative for TQL, you will be responsible for supporting and working with an established Sales Team to drive revenue. You will start your career in an accelerated training program to learn the industry and TQL's culture. Once training is complete, you will become the dedicated Account Representative focused on identifying and growing new and existing business by presenting TQL customers with our newest transportation services 24/7/365.
What's in it for you:
* $40,000 minimum salary with uncapped commission
* Average Year 2-3 earnings: $67,600 - $78,322
* Want to know what the top 20% earn? Ask your recruiter
* Health, dental and vision coverage with plan options
* 401(k) with company match
* Outstanding career growth potential with a structured leadership track
* Fortune 100 Best Companies to Work For (2023) and Certified Great Place to Work
What you'll be doing:
* Communicate with the sales team and customers to build and maintain ongoing relationships
* Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
* Work with the sales team to provide and negotiate competitive pricing and rates
* Input, update, and manage shipment information in our state-of-the-art systems
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
* Become a subject matter expert for TQL's new transportation service
What you need:
* College degree preferred
* The determination to work harder than anyone you know
* Excellent communication skills
* Strong problem-solving skills, while being forthright about conflict
* Ability to work with the latest technologies
* An obsession for great customer service
* Military Veterans encouraged to apply
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
Cookie Baker and Customer Service Morning Shift
Collector Job In Brighton, MI
This is for the morning shift with typical hours 5am-12pm, but we're flexible!
This is for the NEW Crumbl Cookies store in Fenton! We expect the store to open in September!
Come make cookies every day- our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important.
Bakers will be cross-trained so they also interact with customers and fill orders. We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with
customers and make their day!
Many of our bakers have no previous baking experience but enjoying baking is a plus! We have many shifts available from 5am to midnight Monday through Saturday so we can accommodate many schedules as well as full or part time. We are busiest on weekends! Hiring immediately!
Member Resolution Specialist
Collector Job In Brighton, MI
More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include
* Financial wellbeing services
* 401(K) matching with up to 5% match
* Reduced health insurance
* Employee wellbeing services
* DE&I initiatives
* Work-life balance
Job summary
The Member Resolution team is responsible for creating positive member interaction by delivering exceptional service via the phone, chats and emails. This role involves handling lost/stolen credit and debit cards, helping customers who are victims of fraud, troubleshooting issues with card denials, and taking applications for new credit card applications. In this position you will provide a high-quality member service using member wellbeing to understand the members' emotional connection to the situation. This team will use member wellbeing to support a wide variety of functions around card services. This role will work closely with all lines of business within the Contact Center and the Card Operations Department.
What you'll do
* Help members who are victims of fraud navigate the next steps, giving support and empathy in what can be an extremely difficult experience.
* Debit cards increase. Credit applications for credit card increases.
* Document all findings into a ticketing system to support the findings of fraud and provide provisional credit as needed. Work and update any internal tickets that are submitted.
* Support expedited cards to members.
* Provide support for cards via inbound and outbound member interactions.
What you'll bring
* 3-5 years of call center experience required
* 3-5 years of financial institution experience required
* Understanding debit/credit card fraud
* Proficient in computer skills including word, excel, and other credit union software.
What you'll get
We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:
* Working with an energetic team focused on making our members wildly successful
* An opportunity to work with others that have your back every step of the way
* Opportunities to make a difference both inside and outside of our walls
* Being treated like you are more than the work you do
* Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.
Data collector / Driver
Collector Job In Lansing, MI
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last at least 3 months and will cover different city/state zones.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. You can work more than 8 hours if you will.
RequirementsMust have a valid Driver License (driving experience, 1-2 yrs minimum) Must have parking for a vehicle Must be authorized to work in the USMust pass the background check Enjoys driving, with flexible schedule Available for a minimum of 3 months Responsible & ReliableGood driving skills Great communication skills High level of responsibility General car knowledge Tech savvy (smartphone and basic apps) Basic computer skills Self-motivated and detailed oriented
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
Medical Bill Rev Specialist I/II
Collector Job In Lansing, MI
Medical Bill Review Specialist I
Primarily responsible for analyzing bills for multi-state Workers Compensation medical claims to determine appropriateness of services billed. Responsible for analyzing simple billings by utilizing our Medical Bill Review (MBR) software to determine appropriateness of codes. Responsible for making bill review processing determinations according to rules, regulations, and/or third-party partners.
Medical Bill Review Specialist II
Primarily responsible for performing technical review of more complex medical bills, including modifiers, anesthesia, & psychiatric. Responsible for analyzing billings including outpatient hospital and multiple surgeries by utilizing our Medical Bill Review (MBR) software to determine appropriateness of codes and excessive charges. Also responsible for analyzing assigned medical bills to determine compliance with business rules, client specific requirements and multiple state rules, regulations and guidelines.
PRIMARY RESPONSIBILITIES:
This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.
PRIMARY RESPONSIBILITIES:
Medical Bill Review Specialist I:
· Provides QA for basic bills for adjudication within Bill Review system.
· Reviews, analyzes, adjusts and releases basic bills, including duplicates.
· Refers to reference library of fee schedules, CPT, ICD-CM, HCPCS and other industry
publications to support findings.
· Assist all bill review teams as assigned with current work volumes or backlogs to ensure
timely payments.
· Identifies system and/or reports bill review issues and findings to MBR Leadership.
· Provides a high level of customer service for all business partners and customers.
· Reviews state reporting criteria as related to bill processing and outlined in state guidelines.
· Manages confidential client information with discretion and good judgment in accordance
with department and company guidelines.
· Demonstrates a dependable work ethic.
Additional responsibilities of Medical Bill Review Specialist II:
· Responsible for analyzing complex billings for multi-state Workers Compensation medical
claims to determine appropriateness of services billed.
· Responsible for making bill review processing determination according to rules and
regulations and or third-party partner.
· Reviews hospital and surgery billings.
· Reviews, analyzes, adjusts and releases queued bills to ensure timely payments.
· Ensures provider compliance with the Workers Compensation Health Care Services Rules
and Fee Schedule.
· Process reconsiderations where no previous payment has been issued.
EMPLOYMENT QUALIFICATIONS:
A. EDUCATION REQUIRED:
Level I
High School Diploma or G.E.DAnd
Enrolled in a medical billing and coding certificate or degree program.
Level II
Degree/Certificate in Medical Coding or Billing
OR
Certification from AAPC, AHIM or other nationally recognized organization as a medical Coder or Biller.
B. EXPERIENCE REQUIRED:
Medical Bill Review Specialist I
One year of other relevant experience that provides the necessary skills, knowledge and abilities.
Medical Bill Review Specialist II
Two years as a Medical Bill Review Specialist I.
OR
Degree/Certificate or Certification in Medical Coding or Billing with a minimum of 2 years demonstrated experience in workers' compensation medical bill review analysis/pricing.
C. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Medical Bill Review Specialist I:
· Basic knowledge of medical terminology, anatomy, and CPT/ICD-CM codes, & medical fee schedule.
· Basic knowledge of computers and ability to enter alpha/numeric data accurately.
· Math skills with the ability to use a ten-key calculator.
· Effective oral, written and communication skills.
· Ability to consistently meet or exceed daily production and quality standards for this position. Ability to use reference manuals and apply information to medical claims
· Excellent organizational skills and ability to prioritize work.
· Ability to work with minimal direction.
Additional Skills/Knowledge/Abilities of Medical Bill Review Specialist II:
· Knowledge of various state workers' compensation medical payment methodologies.
· Demonstrated attention to detail.
D. ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:
· Additional training or coursework in a medical field preferred.
· Medical Billing/Coding diploma preferred.
· Background in Workers Compensation preferred.
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
REQUIRED TESTING:
Medical Bill Review Specialist I:
Basic Windows, Reading Comprehension, Alpha Numeric, 10 Key, and Math
Medical Bill Review Specialist II:
Reading Comprehension, 10 Key, Math, Alpha Numeric, Basic Excel
Collections Senior Coordinator
Collector Job In Lansing, MI
**Open to remote candidates anywhere in the US!** **_What Collections contributes to Cardinal Health_** Collections is responsible for the collection of customer accounts receivable, credit hold decisions, and the development and negotiation of payment plans.
**_Responsibilities_**
+ Managing Cardinal Health's large acute customer accounts to ensure delinquency is minimized by collecting payments timely, collaborating with the sales and pricing teams, identifying and coordinating dispute resolution, and administering credit policies and standards
+ Responsible for researching overdue account balances and recommending appropriate action in order to collect payment
+ Maintaining open communication with customers and working to resolve any issues preventing payment while still maintaining a positive relationship
+ Organizing workload effectively, proactively working with customers to ensure commitments are met, and raising issues and recommendations to management
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience preferred
+ Bilingual: Spanish preferred
+ Strong experience within Microsoft applications
+ Ability to troubleshoot and research payment issues
+ Strong interpersonal, verbal and written communication skills
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**Anticipated hourly range:** $17.90 per hour - $26.87 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 05/12/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Collections Specialist I | Fenton Main
Collector Job In Fenton, MI
Full-time Description
Collection Specialist I
Non-Exempt - Grade Level 4
Equal Employment Opportunity
Corporate Values & Mission
“Provide superior service, quality advice and show our utmost respect to everyone we meet.”
General Summary
Assists with overall Collection efforts of consumer delinquent loans, as well as duties which facilitate and safeguard the lending function.
Reports To: VP Collections and Special Assets Manager
Essential Duties and Responsibilities
Contact past due customers in accordance with acceptable collections practices. Must be comfortable with and utilize all methods of communication; this includes telephonic conversations, texting, Banno, etc.
Process Enghouse consumer collection campaigns through CARM
Create system alerts within Xperience.
Process CRM service sessions
Work with customers to bring past due accounts current through repayments plans, promises to pay and customer meetings.
Works with 3rd party vendors to complete repossession process for appropriate past due accounts.
Locates customers with whom the Bank has lost contact. Is tactful and resourceful in probing for information leading to the location of the delinquent customer.
Assist other Collection personnel with various clerical support.
Acts as a liaison with outside Collection Agencies, third party vendors (e.g. Miedema), and attorneys as needed.
Maintain the charged off deposit account reports and send letters to customers.
File small claims and appear in court on behalf of the Bank.
Balance the General Ledger as needed.
Balance the General Ledger as needed.
Resolve misapplied payments and/or create payment plans.
Effectively utilize systems such as CARM, SwipeSimple, Synergy, Xperience, CRM, and third-party vendor portal systems, etc.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School or GED equivalent
Bachelor's Degree in business-related major preferred
Minimum of two (2) to three (3) years of Collections experience
Competencies
Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of collection procedures.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time ad budget; manages project team activities.
Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
Premium Collections Specialist
Collector Job In Lansing, MI
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Premium Collections Specialist professional to join our team. The position requires the person to:
Provide customer service by answering customer telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
Apply payments to proper accounts.
Research and resolve inquiries, and communicate results by telephone or written correspondence to insured, agent, or other departments.
Make computer inquires and entries.
Research and correct processing problems.
Update and maintain records according to established guidelines.
Desired Skills & Experience
High school diploma or general education degree (GED) or equivalent related work experience
Experience working at an insurance agency preferred
Excellent oral and written communication skills
Ability to handle multiple assignments
Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
Detail Physician Medical Account Rep - Biotech
Collector Job In Lansing, MI
If you are looking to work as a BioPharma Medical Sales Representative and promote innovative as well as clinically proven pharmaceutical and medical products then we want to talk to you. We are dedicated to improving the lives of patients and families who benefit from our products. All of our BioMedical Sales Reps have played a pivotal role in our success and continues to help fuel our growth. As a result, we are again expanding our pharmaceutical sales rep force throughout the United States.
We are recruiting quality sales professionals with the ability to contribute at a high level and improve on an already outstanding BioPharma Medical sales rep team. Each of one of our BioPharma Sales Representatives is responsible for meeting physicians and patient needs while developing strong and lasting relationships with other healthcare providers and their staff. This is an outstanding opportunity for those with no pharma experience to launch a pharmaceutical sales career with a leading company. Additionally, our company provides professional development and industry leading compensation plans for high achievers.
Job Description for our BioPharma Sales Rep opportunity:
Accountability, positive attitude, resilience, curiosity, fearlessness, creativity, drive and confidence
Demonstrate self-motivation by functioning independently with a high degree of initiative, entrepreneurship and autonomy while achieving both short- and long-term goals
Demonstrate the ability to quickly gain understanding of behavioral health/psychiatric disease states, products, market dynamics and practice settings
Ability to comprehend knowledge of products, clinical studies, protocols and guidelines and utilizing that knowledge to deliver information in a sales environment
Develop and execute territory business plans for assigned brands while achieving consistent sales growth within the territory
Promote products ethically and within compliance based on company's sales process and approved marketing strategy
Build and maintain strong relationships with key customers across multiple settings
Required Experience and/or skills set to work as one of our BioPharma Sales Reps:
Sales ability and some sales experience is preferred
Possess a valid driver's license
Ability to understand and communicate highly scientific and technical medical information.
Completion of industry product knowledge education
Excellent communication / interpersonal skills
Passion for excellence / embrace competition
Demonstrated success in persuasion, influence and negotiation skills
Documented leadership ability
Effective administrative / organizational skills, including proficiency with Microsoft Office
We are looking to fill BioPharma Sales Rep opportunities immediately. Please apply for consideration. If you are selected, you will hear back from one of Human Resource professionals on how to proceed through the interview process.
Prism Biotech is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Collections Specialist
Collector Job In Lansing, MI
Description We are offering a contract to permanent employment opportunity for a Collections Specialist in the manufacturing industry located in Lansing, Michigan. As a Collections Specialist, you will be tasked with managing a high volume of B2B collections, utilizing various software systems, and performing critical customer service and administrative tasks.
Responsibilities:
- Use SAP and other accounting software systems to manage collection processes efficiently
- Handle high volume B2B collections, ensuring all transactions are carried out professionally and in accordance with company policies
- Employ Excel for various tasks including but not limited to creating pivot tables and using V-look up functions for data analysis
- Utilize Accurint and ADP - Financial Services for accurate account tracking and management
- Provide excellent customer service by answering inbound calls and resolving customer inquiries promptly
- Ensure all accounts receivable (AR) are well managed and up-to-date
- Handle billing functions and claim administration proficiently
- Use CRM and Epic Software for effective customer relationship management and operational tasks. Requirements - Minimum of 5 years experience in a Collections Specialist role or similar within the manufacturing industry.
- Proficiency in Accounting Software Systems is a must.
- Familiarity with Accurint is highly desirable.
- Experience with ADP - Financial Services is required.
- Working knowledge of CRM systems is necessary.
- Experience with Epic Software is beneficial.
- Must have a strong understanding of Accounts Receivable (AR).
- Comfortable with answering inbound calls in a detail oriented manner.
- Experience with billing functions is necessary.
- Knowledge of claim administration is a plus.
- Familiarity with collection processes is required.
- Proficiency in SAP is highly desirable.
- Must be proficient in Excel and familiar with Excel formulas.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Account Representative
Collector Job In Lansing, MI
Adams Outdoor Advertising (AOA), the 4
th
largest and largest private Outdoor Advertising firm in the U.S., is seeking an experienced Account Representative responsible for selling outdoor advertising concepts to current and prospective clients within the market utilizing existing inventory while obtaining customer satisfaction, both internally and externally.
The primary focus and responsibilities of the position is to manage activities associated with smaller accounts which generate $10,000 or less in revenue annually. The core objective is to grow these accounts, maintain good relationships and perform the functions of a typical Account Executive pertaining to activity on the accounts (i.e. contracts, PA's, renewals, etc.).
The Account Representative will also be responsible for managing the majority of the call-ins and determining their potential revenue opportunity in conjunction with sales management.
ESSENTIAL FUNCTIONS OF POSITION INCLUDE:
Work with existing clients as well as new business on outdoor advertising campaigns through upselling, cold calling, and on-going discussions primarily through phone calls.
Handle call-in inquiries and work with sales management to determine the potential revenue opportunity.
Identifies advertising needs of clients based on features and benefits of the product.
Creates and proposes advertising recommendations that best suit customer needs.
Prepares accurate advertising contracts on behalf of Adams Outdoor Advertising.
Submits all advertising contracts and schedules to the Sales Management for approval.
Meets and/or exceeds stated annual revenue growth objectives.
Manage all facets of client accounts ensuring long-term business relationships with AOA are secured.
Facilitates face-to-face meetings with clients when required.
Prepares various reports as required.
Completes all sales-related paperwork as required.
Adheres to collection procedures as prescribed by Adams Outdoor Advertising.
Assists with special projects that may be assigned.
Displays conduct and behavior which is positive and professional both in the internal and external environment.
Must have and maintain a valid driver's license with a satisfactory driving record in order to operate a personal vehicle on company business.
PREFERRED QUALIFICATIONS:
Bachelor's degree in Sales and Marketing or equivalent experience
One to three years direct media or relevant sales experience
Excellent written and oral communication skills
Proficient with computer software and technology
ADAMS OUTDOOR ADVERTISING:
AOA, founded in 1983 by Steve Adams, is the 4
th
largest, and largest privately-held, Outdoor Advertising operator in the U.S.. AOA operates in the following 12 markets: Ann Arbor/Kalamazoo/Lansing (MI), Beaufort/Charleston/Florence (SC), Charlotte (NC), Eastern Pennsylvania (PA), Madison (WI), Norfolk (VA), Peoria and Champaign (IL).
Searchlight Capital Partners, a leading global private investment firm, in partnership with British Columbia Investment Management Corporation, one of the largest asset managers in Canada, invested in AOA in 2021.
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
#LI-Onsite
Temp Billing Specialist
Collector Job In Boston, MI
Temp Biling Specialist Start: ASAP Duration: 4 months Shift: M-F 7:30am-4pm with some flexibility Pay: $20-$25/ hour DOE Primary Responsibilities Include:
Assist operations assistance with billing procedure and processes
Trouble shoot billing inquiries for local operation assistants
Provide support to team members, customers, vendors, stakeholders, and employees through friendly, professional, timely and accurate response to their inquiries.
Assist with additional billing necessary to be completed prior to team deadline
Answer incoming calls in the office
Communicate with our customer via phone and email
Investigate any escalations and respond in a timely manner (3-5 days, required by contract)
Help crews with any questions, routing work
Sort / Send any important documents to various internal departments such as Fleet, HR, and IT
Data Entry - entering new work orders, completing them to be invoiced without errors
Must be proficient in Excel to create, format, and update on-going spreadsheets for our utility companies
A successful candidate will meet the following qualifications:
High school diploma or equivalent
Three years' clerical / administrative experience
•Demonstrate proficiency in billing software
Excellent analytical skills with a high level of accuracy and attention to detail
Ability to prioritize and plan work activities to be effective and efficient to meet strict deadlines
Must be comfortable and effective working in an environment with changing demands, delays and responding to unexpected situations
Ability to maintain and protect confidential information
Track record of reliability and dependability:
Excellent verbal and written communication skills required; ability to maintain a high level of professionalism when interacting with all customers (internal / external)
Must pass background and drug screen.
Join Our Team as a Patient Accounts Representative!
Collector Job In Jackson, MI
Are you passionate about healthcare administration and have a keen eye for detail? Do you thrive in a fast-paced environment where accuracy and efficiency make a real impact? If so, we want to hear from you! About the Role As a Patient Accounts Representative, you will be a key part of our billing and accounts team, ensuring claims are processed accurately, payments are posted correctly, and patients receive the support they need in navigating their healthcare expenses. Your work will help keep our financial operations running smoothly while directly supporting patient care.
What You'll Do
* Process and submit insurance claims with accuracy and efficiency
* Verify patient insurance coverage and update account information
* Research and resolve billing discrepancies to ensure timely payments
* Assist patients with billing inquiries and set up payment plans when needed
* Work with insurance companies to track payments and resolve outstanding claims
* Maintain provider credentialing to support seamless reimbursement processes
What We're Looking For
* Education: High School Diploma (or equivalent) required
* Experience: Two or more years in medical billing or accounts receivable preferred
* Skills: Strong attention to detail, problem-solving mindset, and excellent communication skills
* Bonus: Specialty certification in medical billing and coding is a plus
Why Join Us?
* Work in a collaborative, mission-driven environment where your contributions matter
* Opportunities for professional growth and development in healthcare administration
* Competitive benefits and a team that supports and values each other
If you're ready to bring your skills to a role where you can make a difference every day, we'd love to have you on board. Apply today!
Accounts Payable/Receivable
Collector Job In Chelsea, MI
Join the team at Golling CDJR of Chelsea as our new Accounts Payable/Receivable Specialist! We're looking for a detail-oriented and highly organized individual to handle our financial transactions and contribute to our continued success. Job Details: 1. Payables: Manage accounts payable processes efficiently and accurately.
2. Receivables: Handle accounts receivable duties, including invoicing and collections.
3. Collection Calls: Conduct professional and tactful collection calls to ensure timely payments.
4. Schedules: Maintain schedules for payments and receivables to meet deadlines.
5. Daily Bank: Reconcile and monitor daily banking activities.
6. State Title and Plates CVR: Assist with state title and license plate transactions.
Working Hours: Part-Time [ 20-30 hrs/week ]
Qualifications:
* Strong attention to detail with excellent multitasking abilities.
* Ability to work independently and take ownership of assigned tasks.
* Exceptional organizational skills to manage multiple responsibilities effectively.
* Proven ability to meet deadlines and work in a fast-paced environment.
* Dependable and reliable with a strong drive to succeed.
Benefits:
* Health Insurance: Golling Chelsea covers half of your health insurance costs.
* Free College: Take advantage of free college courses offered by Strayer University.
* 401(k): Access to our retirement savings plan.
* 401(k) Matching: We match a portion of your 401(k) contributions.
* Dental Insurance: Comprehensive dental coverage.
* Vision Insurance: Coverage for vision-related expenses.
* Paid Time Off: Enjoy paid time off for vacation, personal, and sick days.
Work Location: On-site at our office in Chelsea, MI 48118.
Experience and Requirements:
* Minimum 2 years of experience in accounts payable is required.
* Must be able to work in person at our Chelsea location.
If you're ready to join a dynamic team and contribute to the financial success of Golling CDJR of Chelsea, apply now! We offer a competitive salary ranging from $16.00 to $18.00 per hour.
To apply, please click "Apply For Position" and provide your contact information. Please have your resume and a brief cover letter highlighting your relevant experience ready. We're excited to hear from you!
Collections Specialist I | Fenton Main
Collector Job In Fenton, MI
Collection Specialist I Non-Exempt - Grade Level 4 Equal Employment Opportunity Corporate Values & Mission "Provide superior service, quality advice and show our utmost respect to everyone we meet." Assists with overall Collection efforts of consumer delinquent loans, as well as duties which facilitate and safeguard the lending function.
Reports To: VP Collections and Special Assets Manager
Essential Duties and Responsibilities
Contact past due customers in accordance with acceptable collections practices. Must be comfortable with and utilize all methods of communication; this includes telephonic conversations, texting, Banno, etc.
Process Enghouse consumer collection campaigns through CARM
Create system alerts within Xperience.
Process CRM service sessions
Work with customers to bring past due accounts current through repayments plans, promises to pay and customer meetings.
Works with 3rd party vendors to complete repossession process for appropriate past due accounts.
Locates customers with whom the Bank has lost contact. Is tactful and resourceful in probing for information leading to the location of the delinquent customer.
Assist other Collection personnel with various clerical support.
Acts as a liaison with outside Collection Agencies, third party vendors (e.g. Miedema), and attorneys as needed.
Maintain the charged off deposit account reports and send letters to customers.
File small claims and appear in court on behalf of the Bank.
Balance the General Ledger as needed.
Balance the General Ledger as needed.
Resolve misapplied payments and/or create payment plans.
Effectively utilize systems such as CARM, SwipeSimple, Synergy, Xperience, CRM, and third-party vendor portal systems, etc.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.
Qualifications
To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.
Experience and/or Education
High School or GED equivalent
Bachelor's Degree in business-related major preferred
Minimum of two (2) to three (3) years of Collections experience
Competencies
Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of collection procedures.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time ad budget; manages project team activities.
Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Physical Demands and Work Environment
Ability to work in an office environment which may include many hours of computer and telephone usage. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.
Collections Specialist
Collector Job In Lansing, MI
Description We are seeking a Collections Specialist to join our team in the manufacturing industry, based in Lansing, Michigan. As a Collections Specialist, you will be tasked with managing customer accounts, processing credit applications, and handling collections via phone and email. This role also involves problem-solving and working closely with the accounts receivable and credit teams.
Responsibilities
- Manage and maintain up to 500 customer accounts
- Comfortably handle collections over the phone and via email
- Process and handle customer credit applications with accuracy
- Maintain customer credit records with high precision
- Work closely with the accounts receivable and credit teams
- Solve problems related to collections
- Utilize accounting software systems, SAP, and Salesforce for various tasks
- Promote team collaboration and contribute to a tight-knit team environment
- Handle collections both locally and internationally
- Strive to enhance team performance and improve collections status. Requirements - Possession of an Associate's degree in a relevant field
- Proficiency in using Accounting Software Systems for managing financial records
- Familiarity with Accurint for locating and researching assets
- Experience in using ADP - Financial Services for payroll and HR services
- Ability to operate CRM systems for managing customer relationships
- Knowledge of Epic Software for managing business operations
- Experience in managing Accounts Receivable (AR)
- Proven ability to handle and manage answering inbound calls effectively
- Proficiency in executing billing functions accurately
- Experience in claim administration and management
- In-depth knowledge of collection processes and techniques
- Proficiency in using SAP software for business operations
- Experience working in Salesforce environments for managing customer relations and sales processes.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .