Collector Jobs in Conway, FL

Job Posting: Collections Specialist Pay Rate: $19 per hour We are seeking a motivated and detail-oriented Collections Specialist to join our client's team in Orlando, FL. You will be responsible for managing collections on outstanding consumer accounts. You will work with customers to resolve payment issues, negotiate payment plans, and ensure timely resolution of delinquent accounts. Key Responsibilities: Contact Clients via phone, email, or mail regarding overdue accounts. Negotiate payment terms and set up payment arrangements. Maintain accurate records of collection activities. Resolve customer inquiries and disputes related to collections. Meet performance goals and targets for collections. Qualifications: Previous experience in collections or customer service is preferred. Strong communication and negotiation skills. Ability to manage and prioritize tasks effectively. Detail-oriented with excellent problem-solving abilities. If you are driven to make an impact and thrive in a fast-paced environment, please apply today!

Pathway Technology Inc is looking to hire a Security Sales Account Specialist. The Security Sales Account Specialist is responsible for the achievement of branch sales goals through the preparation of estimates and quotes related to moves, adds, and for existing and new customers in partnership with the Commercial Sales Team. The Sales Specialist will work in accordance with the organization's policies and procedures, keeping in mind the overall values of Pathway Technologies. Knowledge and Skills College degree in related field preferred but not required 3+ years relevant experience in the Electronic Security Integration Industry Desire to perform, grow and advance to a Sales Account Manager Position Ability to work in a dynamic team environment with an expanding customer base Ability to work in a fast-paced environment, capable of managing multiple tasks, setting priorities and meeting deadlines. Highly motivated, organized, and analytical decision-making capabilities Commitment to professional, ethical, and compliant business practices Must possess excellent written and verbal communication skills; the ability to communicate with people via email, over the phone, and in person is required. Ability to establish and maintain effective working relationships with both internal and external customers Ability to conduct site visits and job walks Essential Functions and Responsibilities Managing the preparation of estimates and quotes related to MAC process Responsible for timely and accurate presentation of MAC quotations to the customer Coordinate and conduct job walks and site visits with new and existing customers Daily verbal and written communication with Sales Team, Operations and customers as needed Exceed sales objectives relative to the sales process and efficiencies set by the organization Assist with preparation and presentation of company offerings to the customer Support Sales Team in preparation of timely and accurate solutions proposals Maintain quality assurance by complying with all organizational standards Assist with other Sales projects as assigned by Leadership Team ABOUT PATHWAY TECHNOLOGIES, INC. Founded in 2008, Pathway Technologies, Inc. is a full-service electronic systems integrator that specializes in the design, installation, service, and support of the latest network, electronic security, audio-visual and healthcare technologies. We are an IP centric organization with significant experience in the design and implementation of complex IP network architecture and the supporting structured cabling. We use this expertise to implement effective, cost-efficient, cutting-edge network, electronic security, and healthcare technology solutions for many vertical markets. Beyond technology, we provide clients with training, work-flow design, and post-install maintenance. We are a relationship-driven organization with a proven track record of client satisfaction. We believe that through close partnerships with our customers that we provide unparalleled service and support. PTI is headquartered in Raleigh, NC, with offices in Charlotte NC, Winston-Salem NC, Atlanta GA, Jacksonville FL, Savannah GA and Colonial Heights VA. We support our customers across the United States and abroad. BENEFITS Highly competitive benefits plan including: life, vision, medical, dental, short-term& long-term disability, 401k

IntePros is seeking a highly skilled Accounts Receivable Analyst to proactively manage customer accounts receivable portfolios, ensuring timely collection of outstanding balances using advanced Excel functions. The role requires strong analytical, organizational, and communication skills to resolve billing issues, reduce delinquency, and minimize bad debt. Open to remote but must reside in EST or CST time zones. Key Responsibilities: - Manage collections for assigned customer accounts, addressing outstanding receivables in a timely manner - Resolve billing discrepancies and collaborate with clients to reduce delinquency and improve payment timelines - Utilize advanced Excel functions for data management and analysis Experience and Education Requirements: -Associate's degree (required) in Business, Finance, Accounting, Computer Science, IT, Information Systems, or Marketing -Minimum of one year in a progressively responsible accounts receivable role Technical Skills: Candidates must demonstrate advanced proficiency in Excel, including: - Writing Macros - Creating and using Pivot Tables for data analysis and display - Writing VLOOKUP and other advanced formulas Excel Testing Requirement: A detailed Excel assessment is required to verify competencies in macros, pivot tables, data visualization, VLOOKUP, and other advanced formulas.

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? * We offer excellent benefits and perks including one free meal per shift and free theme park access. * We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. * We embrace diversity at our core and offer the opportunity for all team members to reach their potential. * We invest in training and development opportunities for all team members. * We promote social responsibility by being a good neighbor in the community. * We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. The Hotel Group Billing Coordinator, reporting to the Hotel Director of Finance, is responsible for providing onsite support for group billing to ensure an accurate posting master is ready for invoicing within designated service level standards that are designed to meet client expectations and optimize cash flow cycles. This position acts as the liaison between Hotel Operations (Meetings & Events, Reservations, Food & Beverage, Audio Visual), FSC Credit & Billing, and the client for all related group billing needs to ensure pre-arrival advance deposits are accurately estimated, posting masters accurately reflect charges for products and services rendered to groups in accordance with contractual terms, and any billing disputes that arise during the collection efforts are resolved. All resolutions to billing disputes require the approval of the Meetings and Events Manager. This position is responsible for ensuring that the Property Group Billing Checklist is initiated for each group prior to group's arrival and that each task on the checklist is completed by the Hotel to ensure an accurate posting master is ready for invoicing within designated service level standards. For any hotel that invoice posting masters locally, this position is responsible for executing the FSC Invoicing Checklist. These responsibilities require partnering with the Event Manager, FSC Group Billing, FSC Credit and Collections, and Hotel Operations to ensure invoicing timeliness and a positive and efficient client experience. This position is responsible for attending pre-cons, providing daily master account folio reviews with the client while onsite, ensuring all contracted goods and services are posted to the master folio within the established service level standard, and ensuring invoice accuracy prior to release of the invoice to the client. These responsibilities are expected to be executed with a customer service focus consistent with Loews Brand Standards. Essential Functions and Responsibilities: * Attends resume meetings as the onsite representative for group billing * Attends pre-cons as the onsite representative for group billing to review and confirm billing instructions and routing set up in Opera for all attendee reservations is accurate * Monitors daily reporting - in-house guest lists and no-show reports, cancellations * Verifies attrition and cancellation calculations by Revenue Management * Verifies Rooms, F&B and A/V concessions, discounts, and rebates are appropriately applied * Researches and corrects billing issues within 5 days of group departure * Corrects reservation routing of individual attendees' charges while group is in house or within 3 days of departure * Sends credit card links to collect additional deposits required while group is onsite or within 24 hours of arrival * Reconciles daily banquet checks against Point of Sale / Property Management System postings * Audits billing ensuring accuracy prior to sending invoice to client * Performs on-site billing review with clients * Partners with Meetings and Events to ensure estimated spend is accurately calculated and required advance deposits are invoiced in accordance with contractual terms * Monitors collection of past due deposits and receivables in partnership with FSC Group Credit Coordinator * Provides property support as needed to FSC for group commission payments * Scans backup to FSC for charges posted locally; answers questions or disputes, provides missing information * Processes invoices from third party vendors for payment & ensures charges to the client are posted to the master folio * Verifies that PM accounts and Billing Checklists are established 45 days prior to group arrival * Arranges for cash paid outs as required by clients * Ensures invoice is formatted in accordance with client's expectations by ensuring the accurate routing of charges to multiple folios as requested by the client * Acts as liaison between client and FSC ensuring that billing information is complete and accurate * Acts as the direct point of contact with the client to resolve all billing disputes * Complies with all Standard Operating Procedures ("SOPs", Met Forms, SOX Controls, Compliance Self-Assessment Controls) and Internal Controls. * Monitors "open folio" report to resolution and trains Front Office staff on handling of open folios * Attends monthly hotel credit meetings * Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below * Advises FSC of any late charges posted after Posting Master is closed via the Sales and Catering system Chatter function (if applicable). * Ensures all tasks on Property Group Billing Checklist are completed by correlating departments prior to turning over to FSC / sending invoice to client. * Other duties as assigned. Specific Functions and Responsibilities: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation: Preferred: * Hotel Accounting or Front Office experience preferred. Education: * High School Diploma or equivalent Experience: * At least three-years' experience in the hospitality industry with good knowledge of group reservations and group billing

The Billing Coordinator computes, classifies, records, and verifies numerical data used in maintaining proper accounting records at the communities. Medicare billing experience required, Skilled Nursing Billing required (2 years minimum). Seeking to fill a full-time, on site position. Accounts Receivable: Accepts payments, make daily deposits and enter deposit distribution in A/R system Makes adjustments to resident billing and inputs all ancillary charges Print residents billing and prepare for mailing and distribution Answers A/R questions and follows up Billing Medicare, Medicaid, and insurance for services rendered Collections: Contacts delinquent account customers by phone or mail Keeps records and status of collection efforts Other: May need to cover the Business Office Manager position in communities on interim basis EOE, DFWP - “We honor those who have served.”

A well-established and growing Medical Billing company based in Downtown Orlando and is currently looking for an experienced account manager to join its growing team. Job Description The Senior Biller Manager would directly report to the Director of Operations. The Senior Biller Manager would be responsible for managing client accounts to coordinate their overall functions of billing, maximizing cash flow while improving patient, physician, and other customer relations. Requires STRONG leadership and business office skills, including project management, critical thinking and analytical skills. This is a full-time and In-person position only Qualifications · Preferred 4+ years' experience in a medical office reimbursement department · Preferred a minimum of 3 years' supervisory or management experience over staff. · Experience with EMR Management software · Strong background in Accounts Receivable · Experience in CPT and ICD10 codes, HCFA 1500 and UB04 claim forms · Experience in billing and insurance regulations, medical terminology, insurance benefits and appeal processes · Strong communication skills as you will be speaking with physician's, patients, insurance representatives, and/or medical billing staff on a weekly basis · Proficient in Microsoft Office - Outlook, Word, Excel · Must maintain HIPAA standards · Ability to work in a fast-paced environment while remaining calm and professional · Strong customer service orientation · Excellent organizational skills and must be detailed oriented · Strong computer and typing skills · Outstanding listening skills · Positive, friendly, approachable disposition · Ability to work with multiple priorities Additional Information MAJOR DUTIES/RESPONSIBLITIES: · Manages the day to day tasks of client's medical billing services with associates of the billing team, including; claims submissions, payments postings, accounts receivable follow-up and reimbursement management. · Manages billing and claims for accuracy, completeness, timely submission and compliance with Federal, State, and payer regulations, guidelines and requirements. · Generate, analyze and/or managing daily, weekly and monthly reporting, identifying trends impacting charges, denials and collections for process improvements, identifying training needs and recommending process changes · Ensures that the activities of the professional billing operations are conducted in a manner that is consistent with overall department and organization protocols, policies and procedures. · Participates in the development and implementation of operating policies and procedures. · Meet with management team to discuss collection reports, and develop opportunities to reduce denials, share carrier rule changes and distribute the information within the office. · Supervises professional and patient billing personnel, which includes work allocation, training and problem resolution; evaluates performance, associate satisfaction to achieve peak productivity and performances. · Provide customer service on the telephone and in the office for all clients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 1 business days to ensure maximum patient satisfaction. · Research information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians, managers and subordinates. · Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement consistent with contract rates. · Proficiency with all facets of the EMR software system including patient registration, charge entry, insurance processing, advanced collections, reports and ledger inquiry. · Provide cross coverage for Account Managers in their absence as required to ensure efficient and professional practice operation. · Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format. · Maintain an organized, efficient and professional work environment. · Adhere to all practice policies related to HIPAA and Medicare Compliance. PHYSICAL REQUIREMENTS Continuous sitting throughout the work shift Must be able to read small print Stooping and bending to files, supplies, mobility to complete tasks Repetitive movements of hands, fingers and arms for typing, writing, sorting during work shift Frequently lifts, carries or otherwise moves and positions objects weighing 10-20lbs Continuous use of the telephone (speaking & listening) to verbally speak to candidates and/or companies without accommodations Ability to reach with hands and arms Must be able to handle stress Will view computer screens for long periods of time. Must be able to work standard office equipment: computers, fax machines, copiers, printers, telephones, etc. Work requires hand dexterity for office machine operation This is a great opportunity to get in with a tenured conglomerant of companies with great benefits and an environment that exudes a positive, respectful, and supportive culture. Competitive Compensation Package Salary commensurate with experience

Here's a great opportunity to work for a fun and fast growing company. You'll work in a team environment providing customer service and operations support to businesses. A successful candidate will be able to interact with business customers both verbally and in writing. Responsibilities: • Processes employment and education verifications • Working with businesses to ensure the delivery of employment verification status • Answer client questions regarding reports and status Submit your resume for consideration to: ***********************

DIAMOND RESORTS™ OFFERS: Medical, dental, vision, 401K and life insurance Resort discounts for team members, family, and friends Career growth opportunities A healthy work-life balance with paid time off Fun work environment Job Description JOB SUMMARY Under general direction, the Collections Specialist works with all collections accounts including mortgage, vacation, sampler and/or maintenance fees via a systematic assignment, a manual list as assigned by management, or an inbound and outbound dialer campaign. ESSENTIAL JOB FUNCTIONS Provides customer service regarding collection issues, questions and processing payments and/or refunds. Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally. Responsible for reducing delinquency for assigned accounts. Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos. Reviews open accounts for collection efforts. Makes outbound calls, maintaining professional communication at all times via phone and in person. Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process. Utilizes computer systems to handle skip tracing. Reviews terms of sales and/or loan documents and attempts to collect customer payments. Provides timely follow-up on payment arrangements and documentation required per account. Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases. Ensures customer information is correct and updates information as necessary. Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution. Responsible for exceeding departmental performance standards and quality assurance expectations. Completes all required company trainings and compliance courses as assigned. Adheres to company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. Qualifications EDUCATION High School Diploma or equivalent. EXPERIENCE No prior experience or training required. No supervisory experience required. SUPERVISORY RESPONSIBILITIES This position does not include any supervisory responsibilities. LICENSE & CERTIFICATIONS This position does not require licenses or certifications. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: Computer proficiency in Microsoft Word, Excel and Outlook. Excellent customer service skills. Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes. Able to establish and maintain a cooperative working relation. Able to use sound judgment; work independently, with minimal supervision. Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. Competent in public speaking. Performs well with frequent interruptions and/or distractions. Additional Information Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding, but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations. Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation. Diamond Resorts is an Equal Opportunity Employer Apply Today! Link Below! ****************************************************************************************************************

Camali Services provides cutting edge Customer Relations services across multiple industries for products and services from clients of all sizes, but we specialize in the debt settlement industry. Our goal is to connect with our target audience on a one to one basis. Using our customized solutions, we have been able to successfully achieve this in an efficient and effective manner. Every day we deliver life-altering debt consolidation plans to our customers, and our staff get the benefit of seeing their customers' success stories first hand. Job Description Who we're looking for: We are looking for talented, enthusiastic, recent graduates motivated to make a positive change in people's lives. Join our rapidly growing finance & debt management team as a Debt Settlement Specialist and help advocate for our clients to help them achieve financial freedom. Who we are: Camali Services is a financial counseling firm that helps consumers simplify their finances, reduce their monthly payments, and become debt-free. What we do: Through our partnerships, we are able to offer many financial and debt management services. Our ultimate goal is to help clients get out of debt in the quickest and most effective way possible so they can refocus on the important things in life. Principal Duties and Responsibilities of the Debt Settlement Specialist: Communicate with clients to learn about their banking/financial/debt needs and help them achieve their goals. Work with clients to resolve accounts where debt collection efforts have been escalated by lenders or banking institutions. Proactively take ownership of, resolve, and prevent further client debt problems. Meet with clients to understand their priorities, advise them on financial and debt management solutions, and provide a forward-looking financial & banking plan. Use your knowledge of banking, finance, debt management, debt settlement, cash management, credit, investment, and wealth protection to help clients meet their goals. Gather and submit documentation for approval and payment of accounts. Qualifications Qualifications of the Debt Settlement Specialist: Undergraduate degree (in banking, finance or related field an asset) Excellent communication and interpersonal skills Attention to detail Ability to easily build rapport with clients Proficiency with Microsoft Office Suite No previous experience necessary Access to reliable transportation is strongly encouraged in this role. In addition to communicating via phone and email, traveling to meet with clients face to face to discuss their banking/financial/debt needs and solutions will be a frequent occurrence. We believe in a team-first culture, full of rewards and recognition for our employees. We are dedicated to our employees' success and growth within the company, through our employee mentorship and leadership programs. We are a refined organization with ethics and drive. We work hard to maintain a friendly working environment for both employees and clients and we are always on the lookout for new talent. If you are good with people and possess a strong drive, we would like to meet you. Apply today! Reply with a copy of your resume for consideration. Additional Information Benefits: Bonus/incentive structure Uncapped commission optional

Vital Care (****************** is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. What we offer: Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts. Paid time off, personal days, and company-paid holidays. Paid Paternal Leave. Volunteerism Days off. Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance. 401(k) matching and tuition reimbursement. Employee assistance programs include mental health, financial and legal. Rewards programs offered by our medical carrier. Professional development and growth opportunities. Employee Referral Program. Job Summary: Perform duties to collect Home Infusion claims, focusing on accuracy, timeliness, and adherence to processes to reduce denial rate, DSO, and bad debt. Recognize additional revenue opportunities and improve collection rates; perform revenue cycle collection duties within standard or accepted practice limits. The position is 100% remote. Duties/Responsibilities: Review claims with outstanding balances and identify actions to collect revenues successfully. Follow up with insurers and patients to collect outstanding balances in an environment that builds enduring customer and business relationships. Utilize Payer Portals via the Internet for claim disposition. Review documents received, including Explanations of Benefits (EOBs), Remittance advice (RAs), and other documents indicating denials or claims acceptance. Identify reasons for denials, take required corrective action, and take ownership of claims through to timely, successful collection. Analyze denials, identify trends, and recommend process improvement opportunities that will result in DSO reduction, superior collection rate, intervals reduced bad debt, and simplified processes responsive to specific payers' requirements. Identify payor requirements for submittal of appeals for denied claims. Verify insurance information with patients, order medical records, review original claim coding, compile other validating documentation required, and submit appeals in keeping with payor requirements and VCI processes. Communicate effectively with franchise partners and other VCI departments regarding the status of collections. Resolve payer issues/concerns timely. Document case activity, communications, and correspondence in the computer system to ensure completeness and accuracy of account activity and actions taken to resolve outstanding claims issues. Schedule follow-ups in required intervals. Investigate and verify benefits for pharmacy and medical third-party claims. Communicate billing problems found during the collection process to avoid the same issues in the future. Communicate financial obligation information with patients so that they clearly understand all costs of therapy before starting service. Contribute medical billing expertise to the design of training and knowledge transfer programs, materials, policies, and procedures to improve the efficiency and effectiveness of the RCM team. Assist with processing online adjudication of collection issues and nurse billing as assigned. Perform other related duties as assigned. Required Skills/Abilities: Excellent communication skills: listening, speaking, understanding, and writing English while influencing patients, caregivers, and payer representatives, answering questions, and advancing reimbursement and collection efforts. Proven understanding of processes, systems, and techniques to ensure successful billing and collection working with all payer types. Proven ability to identify gaps and problems from the documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action. Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation. Proven knowledge and skill in utilizing the MS Office suite of software and pharmacy applications. Ability to complete job duties in a designated workspace outside the dedicated RCM location. Disciplined work ethic with the ability to work remotely with minimum direct supervision to effectively meet production and collection targets. Education and Experience: 2-5 years of home infusion billing and/or collections experience required. High School Diploma and additional specialized intake, pharmacy/medical billing, and/or collections training. 2 years minimum experience in home infusion therapy is required. Previous remote work environment is a plus but not required. Detailed oriented with post-billing and post-payment investigative experience preferred. Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews. Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law. Vital Care Infusion Services participates in E-Verify. This position is full-time.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description 1. Maintains knowledge of Medicare and Medicaid guidelines and applies that knowledge to billing as required by individual contracts. 2. Understands Medicaid, Medicare and Insurance billing, including coordination of benefits and appeals process for redeterminations. 3. Multi-tasks in various computer applications to gather billing and collection information to perform collections. 4. Performs systematic collections as directed by management. 5. Verifies outstanding account balances. 6. Performs follow up as necessary and re-bills according to collection policy. 7. Enters call back notes into appropriate databases for future collection efforts and inter-departmental communications. 8. Prepare price adjustments and refunds as appropriate. 9. Adheres to KPIs as defined for this role in Accounts Receivable. 10. Manages work queue in a timely and efficient manner resulting in resolved AR avoiding timely filing write offs. 11. Raises awareness on denial trends to management, with supporting data. 12. Raises awareness on pricing trends to management (short pays), with supporting data. 13. Reconciles open accounts to clearly establish patient responsibility. 14. Performs related duties as required or as assigned by supervisor. 15. Works minimum 40-hour work week with required overtime as business needs dictate. Qualifications Experienced accounts receivable (collections) representative (at least 2 years solid experience) from a physician practice Experience with insurance denials/appeals, Auto, Worker's comp Familiar with FL law and regulations Experienced in Self Pay, Medicare, Medicaid, Workers Compensation, Auto, HMO and Commercial payors Ability to interpret insurance explanation of benefits (EOB's) and compose and submit appeals to insurance carriers as necessary Familiarity with modifiers Additional Information My name is Aaron Hanshew and I am a Recruiting Consultant from Healthcare Support. I specialize in the placement of medical professionals nationwide (both clinical and non-clinical). Are you an experienced Medical Collector in Orlando, FL looking for a new opportunity with a prestigious insurance company? Do you want the chance to advance your career by joining a growing company that provides on-going training and development? Are you interested in working for a company that offers benefits for full-time permanent employees, flex schedules and the opportunity to grow with the company? If you answered “yes” to any of these questions - this is the position for you! If you would like to be considered for this opportunity please respond to this Email as soon (today) as possible! Looking forward to hearing from you!

Do you thrive in an environment that is geared towards outstanding hospitality? Do you have a passion for being innovative and creative? Is hard work on your top list of ideals? Are you a steward of your working environment? Then read on… The Villages Community Development Districts (The District) tops the list of community development districts that continue to grow in one of the most scenic locations in Florida, The Villages. Our collective commitment to hospitality, innovation & creativity, hard work, and stewardship helps employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence, and a “drive” for accuracy to join our Customer Service team. This position requires a solid background of advanced customer service skills used daily. The incumbent will enjoy a challenging atmosphere and be part of a productive team that supports the District and the surrounding community. The District is looking for an individual who desires to utilize their cutting-edge skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization. Competitive Benefits as a full-time employee of the District include: Medical Insurance (fully paid for employee single coverage) Voluntary health benefits, including Dental and Vision Insurance 401(a) Retirement Plan, with contributions funded by the District 457(b) Retirement Plan, permitting employee pre-tax deferrals Flexible Spending programs for both Medical and Dependent Care Employee Assistance Program Paid Time Off Tuition Reimbursement Public Service Loan Forgiveness Eligible Tier 2 qualifying organization for The Villages Charter School JOB SUMMARY This position performs billing and collection duties related to the many services provided by the District. Work is usually independent within a team environment. Critical thinking and problem-solving skills are required while striving to satisfy customers' concerns while applying the rules, tariffs and policies of the District. This position is responsible for accurately responding to statement questions for all residents, businesses, and services within The Villages Community Development Districts. Responsibilities in this position may include any combination of the following. ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to) Billing Processing of billing reports and statistics. Communicates with property owners, tenants, title companies, realtors, attorneys and other non-District entities regarding account status, connection status, and information. Collections Assists residents with ACH automatic withdrawal setup through District Software or customer accounts. Performs collection duties for amenity, utility, sanitation, and RV billings to include review and analysis of customer accounts through verbal, in person and written correspondence. Maintains integrity of stored documents via scanning and electronic storage protocols. Customer Service Maintains excellent public relations through communications with the public, other departments, and agencies. Ability to work effectively and productively with others. Communicates with customers in person, on the phone, via e-mail & the internet and through informational documents. Respond to public inquiries in a professional and courteous manner and within the scope of knowledge to provide information regarding all aspects of utility billing and District policies. Contacts customers to resolve issues such as check amounts not in agreement, missing signatures, missing amounts, and postdated checks. Performs analysis of customer inquiries as it relates to water consumption, field reports and relay work order results to residents. Represents Department at various community events and hand out general District information. Additional Performs other duties as assigned. May be expected to perform additional duties in an emergency. ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to) Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization. Models behavior to the District Core Values at all times. Fosters a teamwork environment. MINIMUM EDUCATION AND EXPERIENCE Associate degree is preferred in Business Management, Customer Service or related field from a two-year College is preferred; or 2 years of relevant experience. MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS Valid Florida Driver's License required. All candidates and employees must successfully pass background screening. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES Knowledge Proficient personal computer skills and basic proficiency level in knowledge of Microsoft packages involving Word, Excel, Outlook, and Power Point. Knowledge of utility billing programs/software helpful. Skills Committed to provide excellent customer service experience to residents and the public. Excellent verbal communication skills & professional appearance. Abilities Ability to be well-organized & successfully multi-task in a fast-paced environment to meet multiple demanding deadlines. Ability to learn utility billing and meter reading computer software. Ability to provide excellent customer service to our residents. Function successfully in a work environment where the workflow volume can change dramatically throughout the day. EQUIPMENT Position requires the use of telephones, personal computers and productivity software, document imaging scanners, copiers, and other office equipment. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to: An interior office environment, with moderate change in temperature. The work environment is inside an air-conditioned building. The noise level in the work environment is usually moderate. There are frequent interruptions from the staff and the public for information or assistance. Physical Requirements The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is: Regularly required to stand; walk, push/pull; handling/fingering; reach forward; reach overhead; kneeling; stooping; twisting; squatting; sitting; balancing. The employee must frequently lift and or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics! SUMMARY: The Senior Bad Debt Recovery Specialists are subject matter experts and notify or locate borrowers with delinquent accounts and attempts to secure payment by performing the following duties. Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include (but are not limited to): phone calls, text messages, collection letters, and in person interviews. Recommends further action on accounts as deemed necessary including, but not limited to repossession, legal action, foreclosure, and referral to a collection agency. This role has authorization to handle minimal supervisory duties, like overrides. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Daily, work delinquency queue. Makes early contact with delinquent members to determine the reason and to negotiate a successful payment arrangement, sends letters, and offset payments when available. Assigned to multiple queues and has additional specialized duties. Follow-ups on all delinquent accounts to ensure payment arrangements are made. Develops payment plans and collects overdue accounts whenever possible. Recommends further action as deemed necessary (i.e. repossession, legal action, foreclosure, recommend charging off). Performs thorough skip tracing on delinquent accounts as needed. Ensure compliance with all applicable Credit Union policies, procedures, and state and federal regulations. Maintains accurate data on all delinquent accounts, including initial documentation of repossessions, and charged off accounts. Documents all collection activity, including 3rd party collection activity and telephone/text message conversations and alternative financial arrangements. Posts collected payment to member's accounts. Troubleshoots and resolves member inquiries in a timely and accurate manner. Research automatic payment methods, stops, starts, and changes as they may affect the status of a loan. Work and recommend loans for charge offs that are in the queue, monitor shares for charge off, and as assigned in compliance with the credit union's charge off policy. Work as a team within the department to meet the overall credit union's goals for charge off/delinquency ratios. Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Persistent in following standard collection practices, accurately recording collection activity and file information, and maintaining a professional and positive attitude towards delinquent borrowers, and the job of collections. May be assigned to special projects as needed. Any other task/duties assigned by supervisor. Requirements Education: High school diploma or general education degree (GED) equivalent. Experience: 5+ years of experience in repossession, and/or mortgage collections at a financial institution. Credit Union experience preferred. Read and comprehend simple instructions, short correspondence, and memos. Effectively present information in one-on-one situations to borrowers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Knowledge of how to compute rate, ratio, and percent. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certifications: N/A Systems Knowledge: Ability to utilize credit union workstations hardware and software such as Microsoft Office (Word, Excel, etc.) along with company proprietary and/or financial software tools. OTHER CHARACTERISTICS OF THE POSITION: Physical Demands: Sitting for long periods at a time. Regularly required to talk or listen. Occasional lifting of office supplies up to 20 lbs. Vision abilities including close vision and ability to adjust focus. Mental Demands: Must understand and follow a set of clear oral and/or written procedures without deviation. Performs repetitive routine tasks. Withstand moderate amounts of stress. Must adhere to a provided work schedule to meet a set of qualitative production standards. Perform tasks that vary little from day to day. Implements others' decisions/procedures with little judgment required. Must relay information orally. WORKING WITH US: We're continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people's lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including: 401k with profit sharing contribution Comprehensive medical, dental and vision coverage from leading insurance providers Continuing education and up to $5,000 in tuition assistance annually Generous vacation and sick pay Paid parental leave and volunteer time off Major holidays off including Federal holidays that many other industries don't observe Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member's diverse viewpoints and work together so that everyone's voices are heard. So, if you're ready to take your career to the next level, Count Us In .

Are you interested in working with a fun team who cares about their work and go above and beyond daily to do the right thing? Join a dynamic and dedicated team at AutoPayPlus, where we are committed to making a real difference in people's financial lives. If you're passionate about working in a collaborative environment that fosters growth, excellence, and innovation, this is the place for you. If that aligns with your values and work ethic you have found the right place to work with AutoPayPlus. AutoPayPlus, a leader in personalized financial management services, empowers individuals to take control of their financial futures through innovative payment solutions and debt-reduction strategies. With a growing team of over 100 employees, we are positioned at the heart of Orlando's business district, leading the transition to becoming a cutting-edge FinTech company. Our mission is simple: to help people pay off loans faster, reduce financial stress, and build wealth. Join us as we continue to grow and make a meaningful impact in the lives of over 90,000 active members nationwide. AutoPayPlus by US Equity Advantage has been in business for more than 20 years and we continually grow year after year. 2024, however, represents a unique opportunity for us to grow by 50% or more due to factors in the industry favorable to us. At AutoPayPlus, we believe in creating a supportive and engaging work environment. Our casual yet high-performing culture is enhanced by a Class A office in downtown Orlando, offering convenient covered parking. From team-building events to a fully stocked snack table, we provide a workplace where employees can thrive while helping others achieve financial wellness We are proud to be recognized by the Orlando Business Journal as one of the "Best Places to Work" in 2023. Join us at AutoPayPlus and become part of a team dedicated to transforming financial futures. Apply today and take the next step in your career with a company that values innovation, excellence, and employee growth. Job purpose At AutoPayPlus we refer to our customers as members and as such we are seeking member-oriented service representatives. This opportunity focuses on two main growth drivers: 1.Member Retention 2.Reintroducing members back into the “Member Life Cycle.” At AutoPayPlus, every employee is respected, valued and an integral part of our success or failure. Employees are empowered and expected to initiate and implement new ideas and are rewarded for out-of-the-box thinking. As a performance-based company, every employee has a direct impact on their own personal compensation, employee compensation, and overall, Company profitability. Participate in a robust incentive program, to earn more as you assist our members in reaching financial freedom! Duties and responsibilities •Meet personal/team sales targets and call handling quotas. •Commit to a 100% member satisfaction service goal. Ensure excellent service standards and maintain high member satisfaction. •Develop Brand Loyalty by creating personal connections with members on service calls •Effectively manage large amounts of incoming calls and make outbound follow up calls •Educate members on service benefits and solutions tailored to their needs. •Identify and assess members' needs and provide member-oriented solutions •Build sustainable relationships of trust through open and interactive communication. •Provide accurate, valid, and complete information by using the right methods/tools •Meet personal/team targets and call handling quotas •Handle issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. •Keep records of member interactions, process member accounts and file documents •Go the extra mile to engage members. •Collaborate with other departments to provide seamless support. •May be required to handle other tasks as assigned, all of which must be completed with a high standard of professionalism and accuracy. Qualifications •Multiple language skills are required to include fluency to communicate professionally in English and Spanish verbally and in writing, Portuguese is a plus. •High school diploma or equivalent. •3+ years of call center experience. •A basic understanding of loan types and servicing or willingness to learn. •Proven customer support is required, collection experience is a plus. •Strong communication skills, active listening, and problem-solving skills. •Track record of meeting and exceeding quotas. •Ability to use CRM and phone systems. •Solid work attendance record •Be a conscientious and reliable team player •Ability to adapt/respond to different types of customers. •Demonstrate ability to diffuse adversarial interactions through the encouragement of collaborative efforts. •Ability to multi-task, prioritize, and manage time effectively. What AutoPayPlus offers Retirement Savings Plan: 401(k) with Employer Matching Fully Funded Health Benefits: 100% Company-Paid Health, Dental, and Vision Insurance for Employees Life Assurance: Comprehensive Life Insurance Coverage Income Protection: Short- and Long-Term Disability Insurance Generous Time Off: Paid Vacation, Federal Holidays, and Sick Leave Relaxed Office Environment: Casual Dress Code and Atmosphere Strategic Location: Conveniently Situated Near the I-4 Ivanhoe Exit Complimentary Parking: Employer-Funded Parking Facilities Employee Nourishment: Daily Snack Table and Weekly Breakfast Offerings Team Engagement: Off-Site Company Events for Team Building Financial Wellness Program: Complimentary Access to Our Debt-Reduction Service Performance-Driven, Yet Relaxed Culture: High Expectations Coupled with a Casual Company Atmosphere Shifts available In order to create a “world class” operational environment AutoPayPlus promotes “work/life” balance through the establishment of dynamic work schedules. We offer a 40 hour per week work schedule, with a rotating 5-hour Saturday shift (Saturday shift is scheduled once a month). Additionally, our Team Members have a choice between working: 4-Ten-hour shifts or 5-Eight-hour shifts. Working conditions The work is performed in an office setting. Physical requirements The role involves continuous periods of sedentary work including repeated motions of wrists, hands, and fingers for working on a computer keyboard. AutoPayPlus upholds the principles of equal employment opportunity and actively fosters a culture that celebrates diversity. We are steadfast in our commitment to cultivating an inclusive workspace for all team members.

About This is a remote role within the United States. However, if you live within a 50-mile radius of the office, you'll be expected to come in two days per month. NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission toserve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded. NEOGOV is one of the top 50 fastest growing private software companies in the U.S. - Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers. We're looking for a Collections Specialist! This position is for someone who is interested in being a strong individual contributor on a highly entrepreneurial team. The candidate should have a strong focus on accuracy, timeliness, customer service, and the ability to work in a fast-paced, ever-changing environment. We are looking for a thoughtful and inquisitive individual who can add value to the team. What You Will do * Research past due invoices, ensure accurate and timely collection correspondence. * Maintain an individual collection portfolio. Perform research and reconciliation for open balances. * Respond to customer support cases/tickets and inquiries related to accounts receivable issues. * Knowledge of a standard "order to cash process". * Understanding how to apply "root cause" analysis to problem solving. * Use deductive reasoning and critical thinking to decide on collection strategies. * Regularly communicate with Billing, Sales, Renewals, and other internal departments; ability to explain and escalate issues and problems clearly and concisely. * Participate in payment arrangements, bad debt and credit hold recommendations. * Due diligence in sorting out any double-billed accounts or missed accounts that should have been canceled previously. Who You Are * Seasoned Collector with a minimum of 3-5 years' experience in B2B collections. Experienced in state and government collections, with a strong understanding of purchase orders and contracts. * Experienced in analyzing aging report data to identify the root cause of late or short payments. * Proficiency in excel, will have Salesforce and NetSuite experience. (Preferred.) * Will be able to apply customer payments and credits to accounts (when applicable). * Strong organizational, planning, multitasking, prioritization, and time management abilities. Self-directed worker. * Ability to sort large data sets. * Ability to work independently as part of a larger team. * Detailed oriented with a commitment to accuracy and quality. * Problem resolution experience and skills. * Learns quickly and has strong problem-solving and critical thinking skills. * Communicates effectively and has strong written and verbal communication skills. * Collaborates with coworkers and has strong interpersonal skills. * Proficiency in Excel- Pivot Table & VLOOKUP (Must have) * Salesforce and NetSuite experience (Nice to have) What NEOGOV Offers * Competitive Wages * Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1 * Generous PTO to support work-life balance * 401K Matching * 12-week Paid Parental Leave * Autonomy to grow and find your career path with supportive leadership * Inclusive and diverse work environment NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription. Job Description The Reimbursement Collection Specialist I is responsible for collecting outstanding receivables from insurance companies, patients and physicians. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. Ensures timely follow-up on all assigned claims to secure timely payment Works with payers to determine reasons for denials, corrects and reprocesses claims for payment in a timely manner Reduces claims in the over 90-day categories Collects “Patient Responsibility” from the patient Accurately documents all transactions with carriers and patients regarding the financial status of claims and documents progressive collection efforts into the appropriate collection notes in all required computer systems Completes timely follow-up as required by department guidelines Demonstrates successful collection meetings by adhering to all collection guidelines and rules Mails, faxes or emails all appropriate collections correspondence Receives incoming calls related to the Billing/Collections Department Identifies uncollectible accounts and acquires approval for Bad-Debt Write/off Maintains relationships with insurance companies Generates and prepares patients statements and review them for accuracy prior to mailing Utilizes the Internet for Insurance claims status Assists with external audits Be willing to cross-train and fill-in in other areas within the department Works in an efficient and cohesive group environment Supports group and management efforts Completes daily, weekly and monthly tasks as required by department standards Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent Associates Degree from college preferred or Certificate from a technical school for billing. Two years related experience in a healthcare environment and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to our patients, intermediary, carriers and internal customers. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to assess and resolve problems involving a few concrete variables in standardized situations. COMPUTER and INTERNET SKILLS: Working knowledge of Outlook and Microsoft Word. The ability to create and populate simple Excel spreadsheets. Ability to navigate the web for the purpose of collections. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is occasionally required to stand; walk; use hands to finger; handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, ability to adjust focus. The ability to perform heavy data entry or other computer function which requires extensive keyboard use. The ability to lift and move for short distances boxes or files with a weight not to exceed 25 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Must be able to work in an environment of open-space cubicles where the noise level is usually quiet. OTHER SKILLS THAT APPLY: Diplomacy Professionalism Filing Organizing Planning Multi-tasking Additional Information All your information will be kept confidential according to EEO guidelines.

Leading collections company in the Central Florida region (Lake Mary, FL) is in immediate need of Collection Specialists. Please read through the job descriptions below and if you feel it matches up well with your experience, please do not hesitate to apply with your most up-to-date resume. Duties & Responsibilities Responsible for negotiating payment on past due auto loans Conduct outbound calls and verifies information on every account Process payments from customers by phone Work with department managers to keep abreast of new products and services. Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication Elevate calls that cannot be resolved or are outside of the payment arrangement limit to the Supervisor vector (payment arrangement level for Collector 1 is set at 20 days as long as the payment is not past the end of the month) Set follow-ups on accounts to ensure that customers are called again should their arrangements be broken Possess the basic understanding of all collection policies, procedures and FDCPA laws Must follow all monitoring guidelines including mentioning that the call may be monitored of recorded for quality assurance on every call Will get basic understanding of the computer programs utilized by the center Bilingual (Spanish and English) is a major plus! Qualifications & Requirements 1-2 years experience with Collections or Customer Service primarily over the phone (Including Stable work history) Extensive communication skills both verbal and written required Proven negotiation ability Competent technical experience with computers; including Word, Excel, PowerPoint, and Outlook Bi-Lingual strongly preferred. Must be able to pass credit check and background check

Pay is $18.00/hr to start. For Portuguese speaking associates, pay will increase to $19.00/hr after 90 days of successful employment. About Us: Vacatia is a leading innovator in the hospitality and vacation ownership industry, dedicated to creating exceptional experiences for travelers, owners, and partners alike. With a portfolio of high-quality resorts and a commitment to service excellence, we provide tailored solutions that redefine vacation ownership. Our collaborative culture empowers our team to drive results, embrace innovation, and shape the industry's future. Join us and be part of a company that values integrity, creativity, and the pursuit of memorable vacation experiences. Position Overview: We are seeking a proactive and customer-focused Mortgage Collections Specialist to manage and resolve outstanding mortgage accounts. The Mortgage Collections Specialist will play a vital role in maintaining positive cash flow by ensuring timely mortgage payments from customers while maintaining strong customer relationships. This position will report to the Director of Mortgage Services and work closely with internal teams to ensure efficient collections processes. Key Responsibilities: Manage the mortgage collections process by contacting borrowers regarding past-due mortgage payments via phone, email, and mail. Monitor mortgage accounts and take appropriate actions to resolve delinquencies. Maintain accurate records of all communications and collection activities. Collaborate with the mortgage team to reconcile customer accounts and resolve discrepancies. Develop payment plans and negotiate payment terms with borrowers as needed. Provide exceptional customer service by addressing inquiries and concerns related to mortgage account balances. Prepare reports on collection activities, outstanding mortgage accounts, and cash flow forecasts. Escalate unresolved mortgage accounts to appropriate internal or external resources. Support the development and improvement of mortgage collection strategies and processes. Qualifications: High school diploma or equivalent. Minimum of 2 years of experience in customer service, mortgage collections, mortgage servicing, or a related role. Bilingual proficiency in English and Spanish required; Portuguese language skills are highly desirable. Strong communication and negotiation skills with a customer-centric approach. Proficiency in mortgage servicing software systems and Microsoft Excel. Excellent organizational skills with attention to detail. Ability to manage multiple tasks and meet deadlines. Experience in the hospitality, real estate, or vacation ownership industry is a plus. Experience in the hospitality, real estate, or vacation ownership industry is a plus. Why Join Vacatia? Vacatia is a leading player in the hospitality and vacation ownership industry, known for innovation and exceptional customer experiences. As a Collections Specialist, you will play a key role in supporting the company's financial stability and ensuring positive customer relationships. How to Apply: Interested candidates should submit a resume and cover letter detailing their relevant experience and accomplishments.

Insight Global is looking for Collections Specialist for one of our large construction/rental companies in the Orlando. Please see more duties below. - Responsible for reducing delinquency for assigned accounts - Contact customers regarding payment status - Answering incoming customer calls -- high volume - Assist with customers and profit centers to get disputed invoices resolved - Assist general contractors for specific jobs and make arrangements for joint checks - Update and amend customer maintenance information - Perform other duties as assigned by Credit Supervisor We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements - HS Diploma - Collections and Credit experience - Microsoft Office knowledge MUST - E-processing, E-filing - Comfortable with high volume - Great phone presence - Adobe Writer Conversion - Detail Oriented - Customer Service experience - Construction office experience - Rental Industry Experience - Construction Experience - Bachelor's or Associates Degree - Lien Release knowledge - Notice to Owner (NTO) knowledge null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.