Collection Agent resume examples for 2025
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Collection Agent Resume
Work Experience Collection Agent, CROSSMARK - Bellingham, WA 2011 Count Inventory and Scan UPC codes via hand-held device. Collect on 30-60-90+ day delinquent accounts. Collection Agent, CROSSMARK - Bellingham, WA 2007 - 2011 Count Inventory and Scan UPC codes via hand-held device. Inventory Taker Scan products Walk through entire store scanning upc's Complete store audits Complete stores in timely manner Leasing Agent, Windermere Real Estate - Bellingham, WA 1998 - 2007 Managed all leasing paperwork for tenants. Conducted weekly market surveys and checked weekly maintenance work orders and reports to complete. Reviewed lease agreements with all new tenants. File and secure legal lease agreements and organize any documents as needed. Skills Education Bachelor's Degree Criminal Justice 1995 - 1998 Western Washington University - Bellingham, WA |
How to write a collection agent resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the collection agent role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in collection agent-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the collection agent position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a collection agent resume:
- Customer Service
- Payment Arrangements
- Delinquent Accounts
- Debt Repayment
- Past Due Accounts
- Debt Collection
- Overdue Accounts
- FDCPA
- Customer Accounts
- Computer System
- Collection Efforts
- Inbound Calls
- Outbound Calls
- Outbound Collection Calls
- Process Payments
- Background Checks
- Payment Options
- Past Due Balances
- Repayment Schedules
- Customer Calls
- Credit Card Payments
- Customer Inquiries
- Credit Card Accounts
- Due Payments
- State Laws
- Federal Laws
- Negotiation
- Student Loans
- Party Collections
- Customer Complaints
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write collection agent experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are great bullet points from collection agent resumes:
Work History Example #1
Adviser Sales
Walmart
- Handled all telephone communication and directed customers to the department requested.
- Transformed toy department for seasonal purposes or for the arrival of new merchandise.
- Performed upkeep procedures in apparel department while ensuring cleanliness, organization, and safety is practiced.
- Assisted customers with post paid and prepaid cell phone purchases, as well as accessories.
- Answered specific jewelry questions and provided a warm and friendly environment for the customers.
Work History Example #2
Collection Agent
Afni
- Utilized databases and contacts to locate individuals with debts owed to major telecommunication corporations.
- Negotiated settlement of outstanding balances on aged consumer telecommunication accounts in an inbound and outbound telephone environment.
- Received heavy inbound and outbound telecommunications Entered data of customer's personal and financial information Helped cardholders liquidate accounts
- Managed a portfolio of 4K accounts for North America regional Geographic and Civil accounts with $2M value.
- Counseled Medicare beneficiaries on various plans PPO, PFFS, HMO and Formulary.
Work History Example #3
Beauty Consultant
Macy's
- Developed a profitable reputation with clients based on excellent beauty service and communication.
- Ended my stay with working with the company as a make-up artist, accompanied by 23 cosmetic venders.
- Performed beauty and skin consultations with very high customer satisfaction rankings.
- Provided make-up applications, provided retail support while exceeding sales goals and ensured customer satisfaction.
- Provided follow-up communication to ensure customer satisfaction.
Work History Example #4
Registration Clerk
Baptist Medical Center
- Completed customer medical requests for images by copying exams to CDs for delivery to other medical doctors/facilities.
- Gathered information on different health care providers for continuing or new enrollment Updated healthcare provider information.
- Collected patient information in compliance with HIPAA regulations.
- Adhered to all relevant local and federal patient privacy and confidentiality standards
- Prepared highly confidential reports for Trauma Medical Director and assisted in presentation of findings to Physician Peer Review Committee.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from collection agent resumes:
Bachelor's Degree In Criminal Justice
Western Washington University, Bellingham, WA
1995 - 1998
Highlight your collection agent certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on collection agent resumes:
- Certified Management Accountant (CMA)
- Certified Medical Office Manager (CMOM)
- International Accredited Business Accountant (IABA)
- Certified Customer Service Representative (CCSR)