What does a Club Manager do?
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A club manager is responsible for overseeing club operations, delegating tasks to the club staff, and ensuring that the team provides the highest customer service and satisfaction for the guests. Club managers inspect the stability of technical tools and equipment, including the adequacy of inventory and food and beverage stocks. They also identify opportunities and services that would increase revenue resources and attract patrons from visiting the club regularly. A club manager responds to the guests' inquiries and concerns, resolves complaints, and monitors sales performance.
Club manager responsibilities
Here are examples of responsibilities from real club manager resumes:
- Manage all aspects of FOH operations for a successful 300 seat, fully interactive, entertainment dining facility.
- Work closely with the community HOA.
- Mentor personal trainers and Pilates instructors and grow their careers.
- Meet and exceed monthly new member, new EFT and revenue goals.
- Serve in several capacities from kitchen preparation, waiting, hosting and bartending.
- Memorize restaurants menu and wine menu to better help the costumer for any questions.
- Sell and train employees to sell paid in full and EFT group training memberships.
- Organize promotions and programs like info sessions, CPR training and group runs and walks.
- Take HOA payments, write receipts, clean, answer phone, write violations and organize office.
- Direct supervisor of all bartenders, responsible for setting the par count, developing recipes, liquor ordering.
- Promote and sell tens of thousands worth of high end wine to members with wine specialist through wine buying program.
- Oversee all bartenders, wait staff, and cooks, as well as interviewing and hiring of all personnel and entertainment.
- Conduct daily facility reviews to ensure cleanliness and safety.
- Allocate payroll for personal trainers/management/membership consultants and remainder of the staff.
- Supervise payroll, create weekly schedules and ensure staff review safety regulations.
Club manager skills and personality traits
We calculated that 17% of Club Managers are proficient in Customer Service, Front Desk, and Cleanliness. They’re also known for soft skills such as Business skills, Communication skills, and Customer-service skills.
We break down the percentage of Club Managers that have these skills listed on their resume here:
- Customer Service, 17%
Doubled membership enrollment and tripled profitability from previous administrator by improving customer service and providing more value to benefits package.
- Front Desk, 13%
Ensured that we did not go over our budgets for front desk/housekeepers/management/membership consultant departments.
- Cleanliness, 12%
Improved JD Power & Associates Overall Satisfaction Score from 788 to 824 through focus on cleanliness, friendliness and facility maintenance.
- CPR, 11%
Obtained a NC Certified Pool Technician and Pool Operator license and became a certified lifeguard and CPR
- Payroll, 7%
Supervised, trained and evaluated staff; Monitored timekeeping and prepared payroll.
- Direct Reports, 5%
Managed 165 direct reports to ensure their effectiveness and promoted an environment that exceeded member expectations.
Common skills that a club manager uses to do their job include "customer service," "front desk," and "cleanliness." You can find details on the most important club manager responsibilities below.
Business skills. To carry out their duties, the most important skill for a club manager to have is business skills. Their role and responsibilities require that "food service managers must understand all aspects of the restaurant business, including how to budget for supplies, comply with regulations, and manage workers." Club managers often use business skills in their day-to-day job, as shown by this real resume: "direct marketing efforts within the fitness club and a corporate liaison to the business community. "
Communication skills. Another essential skill to perform club manager duties is communication skills. Club managers responsibilities require that "food service managers must give clear orders to staff and be able to convey information effectively to employees and customers." Club managers also use communication skills in their role according to a real resume snippet: "scheduled and planned weekly meetings and practice sessions maintained club communications via facebook fax and e-mail any paperwork for tournaments"
Customer-service skills. club managers are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to club manager responsibilities, because "food service managers must be courteous and attentive when dealing with patrons." A club manager resume example shows how customer-service skills is used in the workplace: "provided the highest quality spa & sports club experience while maintaining cleanliness, proficiency and excellent guest service. "
Leadership skills. Another common skill required for club manager responsibilities is "leadership skills." This skill comes up in the duties of club managers all the time, as "managers must establish good relationships with staff to maintain a productive work environment." An excerpt from a real club manager resume shows how this skill is central to what a club manager does: "advised in daily pool duties trained for cpr in case of emergency demonstrated leadership quality by helping delegate staff assignments. "
Organizational skills. While "organizational skills" is last on this skills list, don't underestimate its importance to club manager responsibilities. Much of what a club manager does relies on this skill, seeing as "managers have many different responsibilities, including scheduling and overseeing staff, budgeting, and maintaining financial records." Here is a resume example of how this skill is used in the everyday duties of club managers: "manage payroll processing provide outstanding interpersonal, customer service, leadership, and organizational skills; resolve member conflicts and issues. "
The three companies that hire the most club managers are:
- PPlanet Fitness282 club managers jobs
- BBlink Fitness75 club managers jobs
- WWalmart48 club managers jobs
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Club manager vs. Manager, project management
The role of a project management manager involves the planning, execution, monitoring, control, and closure of projects. Project managers oversee the scope of the entire project, the team, success or failure, and its resources. They facilitate productivity and commitment, remove obstacles, and motivate their team members. Their skills should include leadership, critical thinking, communication, negotiating, and risk management. They should also know about cost management, scheduling, and task management.
There are some key differences in the responsibilities of each position. For example, club manager responsibilities require skills like "front desk," "cleanliness," "cpr," and "payroll." Meanwhile a typical manager, project management has skills in areas such as "project management," "risk management," "portfolio," and "process improvement." This difference in skills reveals the differences in what each career does.
The education levels that managers, project management earn slightly differ from club managers. In particular, managers, project management are 12.4% more likely to graduate with a Master's Degree than a club manager. Additionally, they're 0.8% more likely to earn a Doctoral Degree.Club manager vs. Associate project manager
An Associate Project Manager helps the project manager in the successful implementation of the project. They ensure that projects are effectively planned and well-organized.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that club manager responsibilities requires skills like "front desk," "cleanliness," "cpr," and "payroll." But an associate project manager might use other skills in their typical duties, such as, "project management," "project documentation," "risk management," and "meeting minutes."
Average education levels between the two professions vary. Associate project managers tend to reach higher levels of education than club managers. In fact, they're 10.1% more likely to graduate with a Master's Degree and 0.8% more likely to earn a Doctoral Degree.Club manager vs. Assistant project manager
An assistant project manager is an individual who works directly under a project manager to support the planning and execution of projects. Associate project managers keep track of a project's progress and communicate with stakeholders about project needs and goals. They help procure materials and other essential items to meet project goals and avoid delays in completing a project. They are also responsible for resolving complex issues that arise in a project.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a club manager is likely to be skilled in "customer service," "front desk," "cleanliness," and "cpr," while a typical assistant project manager is skilled in "project management," "construction management," "general contractors," and "construction projects."
Most assistant project managers achieve a similar degree level compared to club managers. For example, they're 4.5% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Club manager vs. Program/project manager
The program manager and project manager are two important positions within a company that are thought to be similar. However, program managers direct diverse projects and programs while project managers head the team who is responsible for ensuring a project is completed on time and within budget. Program managers are responsible for the conveyance of the company goals and generally act as a customer interface that helps clients get their desired update and change of a project. Project managers, on the other hand, focus on the project's schedule, scope, and resources needed to complete it on time.
Types of club manager
Updated January 8, 2025