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Closer skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical closer skills. We ranked the top skills for closers based on the percentage of resumes they appeared on. For example, 42.3% of closer resumes contained customer service as a skill. Continue reading to find out what skills a closer needs to be successful in the workplace.

15 closer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how closers use customer service:

Provided world class customer service in high volume call center environment consistently exceeding customer satisfaction objectives.
Provided excellent internal and external customer service as well any other duties assigned by manager

2. Cleanliness

Here's how closers use cleanliness:

Operate grill and fry machine Prepare salads and sandwiches Maintain cleanliness of kitchen and set up breakfast
Maintained cleanliness in store & stocked all coolers.

3. Punctuality

Here's how closers use punctuality:

Demonstrate professionalism in appearance, punctuality, attitude, and grammar.

4. Dependability

Here's how closers use dependability:

Direct employees to work stations and answer any questions with my staff Skills Used Leadership dependability determined hard working

5. Food Orders

Here's how closers use food orders:

Fast Food worker highly efficient at preparing food orders quickly while cleaning my station accurately.
Cashier, assisted customers, prepared food orders, closed store

6. Work Ethic

Here's how closers use work ethic:

Recognized by management team for work ethic and outstanding job performance, promoted to Closer after a month of employment.
Demonstrated ongoing commitment at tireless work ethics.

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7. HUD-1

Here's how closers use hud-1:

Authorized funding upon verification of all documentation and review of HUD-1.
Reviewed and approved HUD-1 settlement statements for accuracy and efficiency.

Select Skills To Add To Your Resume

Customer Service

Cleanliness

Punctuality

Dependability

Food Orders

Work Ethic

8. Settlement Statements

A settlement statement is a document that holds summaries of all the terms and conditions regarding a settlement. In the cases of a loan settlement statement, it fully discloses the terms of a loan and all details of the charges that a borrower needs to pay from a loan's interest.

Here's how closers use settlement statements:

Reviewed settlement statements from closing attorney and ensured loan funds were properly disbursed.
Calculated mortgage costs, prepared Settlement statements and pertinent documents for closing.

9. Loan Docs

Here's how closers use loan docs:

Inspect final executed loan docs for missing initials, signatures and dates, notary information, vesting, and missing pages.
Cleared file and entered data to release loan docs to escrow in accordance to wet or dry state specifics.

10. Lenders

A lender is a financial institution, an individual, a private or public group, that offers funds to a business or person with the condition and expectation that these funds must be repaid. Repayment will also include the payment of interest or fees. Lenders have detailed guidelines to verify the ability to repay a loan and creditworthiness. They established the interest rate, repayment schedule, terms, and other key aspects of the money being borrowed.

Here's how closers use lenders:

Requested documentation as needed from lenders and borrowers.
Examined lenders documents for accuracy.

11. RESPA

Here's how closers use respa:

Reviewed HUD 1 information sent by titles companies against new RESPA rules and communicated with title companies to correct any errors.
Ensured each closing file is in compliance with closing requirements and state and federal reporting guidelines (RESPA, Section32).

12. Food Preparation

Here's how closers use food preparation:

Perform food preparation tasks such as making sandwiches, salads, brewing coffee and tea.
Provided food preparation for customer orders as well as assembling their orders.

13. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how closers use fha:

Prepared and submitted figures to title companies and balance HUD 1's for Conventional, FHA, VA and second mortgages.
Complete knowledge of loan types and documents including but not limited to Conventional, FHA, VA, and USDA.

14. Va

Virtual assistants are the professionals who provide assistance for businesses virtually from remote areas. These individuals are hired by online businesses to perform management and administrative tasks of the company such as marketing, bookkeeping, and many other services. with virtual assistants, businesses can exist and work virtually without any need for a physical office.

Here's how closers use va:

Assigned by Management to be part of the VA audit closing team, Employee loan Closer and new employee Trainer.
Reviewed HUD from Title Company, spoke with title company representatives about making changes and approval from VA.

15. TRID

Here's how closers use trid:

Ensured Closing Disclosures were sent to borrowers in compliance with TRID to meet their close date.
Provide TRID system application tech support to new settlement agencies regarding Title Fees and Escrow.

12 Closer Resume Examples

Build a professional closer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your closer resume.


Douglas Morris Closer Contact Information Philadelphia, PA (900) 555-2830 dmorris@example.com Skills • Grand Jury • Loan Applications • Pre-Trial Motions • Legal Documents • Child Support • Calculate Income • Buyers • Final Approval • GFE • Drive-Thru Employment History Closer 2018 - Present Freedom Mortgage Philadelphia, PA • Ensured all files and HUD-1 settlement statements met current RESPA guidelines Reviewed and purchased mini-correspondent loans. • Maintained communicate with Processors, title companies and attorneys during the closing process. • Inputted data according to RESPA in order to send initial disclosures to borrowers. • Compiled and generated loan status reports to track loan agent progress. Lining Closer 2017 - 2018 Burger King Philadelphia, PA • Make customers orders in a timely fashion. • Greeted customers in a timely fashion while quickly determining their needs. • Cleaned the Kitchen Cashier/Customer Service Line Cook • Closed at the end of night shift which included:Sweeping/Mopping/Washing dishes and taking out the trash. Legal Extern 2016 - 2017 Private Practice Philadelphia, PA • Represented consumer debtors in all phases of bankruptcy and assisted in establishing the firm's bankruptcy division. • Drafted settlement agreements and other legal documentation. • Represented clients in court proceedings and prepared needed documents including contracts, affidavits and debt collections. • Represented clients in various practice areas. • Draft and send Discovery work to opposing counsel and parties. Education Doctoral Degree Law 2013 - 2016 The John Marshall Law School Chicago, IL Master's Degree History 2012 - 2013 University of North Carolina at Greensboro Greensboro, NC Bachelor's Degree History 2009 - 2012 University of North Carolina at Chapel Hill Chapel Hill, NC


Martha Mcdonald Closer Contact Info New York, NY (950) 555-1822 mmcdonald@example.com Skills DeliMagnetic ParticleDishwasherSafe EnvironmentMenu ItemsStock ShelvesWater QualityTest ResultsFood PreparationHplc Employment History Closer 2017 - Present JPMorgan Chase New York, NY • Interacted daily with attorneys and title companies to correct title reports and obtain documents to close loans in a stated timeframe. • Pre-qualified customers for home mortgage loans and processed loan applications. • Perform pre-closing review and ensure accuracy of all documentation needed to prepare closing package. • Verify, compile and input all information for mortgage loan applications utilizing a loan origination system. • Submit loan applications for underwriting approval and work with customers to meet all underwriting conditions. • Balance HUDS, review wire instructions and wire funds to title companies. Cashier/Closer 2015 - 2017 Exxon Mobil Memphis, TN • Provided direction to employees and ensure customer complaints were addressed. • Worked the POS, Greeted customers also advertising our specials. • Work the cash register performing customer service activities. Quality Control 2011 - 2015 Adecco Staffing, USA Memphis, TN • Inspect part stackers and ensure they inspect parts correctly. • Validate income; Authority to approve or decline loans. • Verify processes and procedures were followed in compliance with the Department of Education contract with CBE and completing all clerical tasks. Education Bachelor's Degree Communication 2008 - 2011 Temple University Philadelphia, PA


Philip Wood Closer Charlotte, NC pwood@example.com (790) 555-3398 Experience Closer 2016 - Present Wells FargoCharlotte, NC • Approved HUD's, cleared closing conditions, sent wires to the Title Companies and finalized the loan. • Work with underwriters, appraisal companies and title companies to the completion and the closing of a new mortgage loan. • Review paperwork to ensure accuracy of loan applications, prior to submitting for approval. • Interpreted policies while analyzing loan applications. • Managed a pipeline of 80-120 FHA, VA, conventional, private, Freddie Mac, and Fannie Mae loans. Closer 2015 - 2016 ChampionNew York, NY • Assisted in the creation and modification of general underwriting guidelines. • Work closely with my Loan Officer, Processors and borrowers to obtain documentation necessary for the loan process. • Processed new business loan applications. Medical Assistant Externship 2008 - 2015 D-R SERVICESNew York, NY • Draw blood and take EKG readings Prepares specimens for laboratory pickup. Skills EKG Real Estate Lab Results Office Procedures Specimen Collection Final Documents Title Companies Fhlmc CPR DR Education Some College Courses Medical Assisting Services 2008 - 2008 Brown UniversityProvidence, RI


Jeffrey Kelley Closer Employment History Closer 2020 - Present JPMorgan ChaseCleveland, OH • Review required documents for final loan package to ensure accuracy of executed documents. • Reviewed all loan documents for the final loan package to ensure accuracy of signed documents. Closer 2019 - 2020 The PNC Financial Services GroupCleveland, OH • Order credit reports, title reports, and home owners insurance binder. • Communicate with title companies across the U.S.to confirm wires are processed. • Determine Conventional, VA or FHA eligibility by contacting VA or FHA offices whenever necessary to verify eligibility. • Underwrite loans based on FNMA/FHLMC guidelines Underwrite appraisals to ensure sales prices are supported by comparable property values. Medical Assistant Externship 2018 - 2019 D-R SERVICESWashington, MI • Experience in meditech, Medical Manager, HPP (EMR) and Mcckessen. • Administered injections, assisted with pap smears, colposcopys, and other surgical procedures. • Scheduled patient diagnostic test appointments as well as referral appointment to other physicians to further patient care. • Draw multiple tubes on patients Know what sites to draw a venipuncture, finger/heel prick from. • Provided patient care as a physicians assistant on a temporary assignment. Education Some College Courses Medical Assisting Services 2018 - 2018 Baker CollegeWashington, MI Contact Information Cleveland, OH (850) 555-6643 jkelley@example.com Skills Body Fluids Lab Equipment Medical Supplies Secondary Market Risk Ratings Insurance Forms Patient Care PAP Smears Food Preparation Hud-1


Russell Ramirez Closer Philadelphia, PA (770) 555-1290 rramirez@example.com Skills Powerpoint Drive-Thru Front End Communication Food Preparation Procedures Customer Complaints Human Resources Refinance Transactions Customer Service Employment History Closer 2017 - Present FiservPhiladelphia, PA • Managed the creation of loan applications for mortgage customers, including running credit checks and getting loan approval. • Communicated with title companies daily for any changes or updates on upcoming closings. • Coordinated loan closing dates with Title Companies, borrower, seller, and other interested parties by established deadlines. • Verified all information for fraud on all loan applications thru different services offered. • Calculate income/debt, review assets. Cashier/Closer 2009 - 2017 BurlingtonPhiladelphia, PA • Provide excellent customer service while also meeting each customers needs. Management Assistant 2003 - 2009 Enterprise Rent-A-CarPhiladelphia, PA • Established and managed over 20 new and existing corporate accounts, including the State of Missouri and University of Missouri. • Increased the income and operating profit of my branch by securing more business from dealerships and corporate accounts. • Generated 16 new corporate accounts while independently managing 75 corporate accounts. • Designated as Branch Corporate Accounts Manager Education Certificate Marketing 2002 - 2003 Temple UniversityPhiladelphia, PA


Vincent Wright Closer Pittsburgh, PA (490) 555-6622 vwright@example.com Experience: Closer The PNC Financial Services Group Pittsburgh, PA 2011 - Present • Experience includes conventional, FHA, NY CEMA, VA and HARP loans. • Completed loan applications, communicated with realtors, title & borrowers on status of loan approval. • Answer customer inquiries regarding loan status, conditions, policies and documents. • Advised borrowers of any Breach/Demand letters, Credit Counseling, NACA, FNMA assistance. • Balance Wires to HUD-1 Settlement statements to make sure Current wire amount is being sent. • Maintained and balanced escrow accounts, accounts payable and receivable. Closer The PNC Financial Services Group Pittsburgh, PA 2004 - 2011 • Assisted customers with loan status, interest rates, and calculated fees. • Experience includes conventional, FHA, NY CEMA, VA and HARP loans. • Contacted borrowers to review loan approval Obtained underwriter conditions Prepared files for closing, including determining accurate funds to close • Answer customer inquiries regarding loan status, conditions, policies and documents. • Analyzed loan applications, property specs, income documents, asset statements, and other prudent loan documentation. Personal Lines Underwriter Wells Fargo Colorado Springs, CO 2001 - 2004 • Issued initial and final approval * Demonstrate excellent customer service and professionalism. • Maintained an average of 45 active loan applications ranging from $20,000 - $500,000. • Review customer's financial income and adjust problem portfolios to provide the best opportunity for the customer within investor guidelines. • Review and underwrite loans financial statements. Skills • Risk Management • Borrowers • Lenders • Financial Planners • Title Companies • High Volume • Potential Customers • Profitable Book • Real Estate • Loan Portfolio Education: Bachelor's Degree Colorado Technical University Colorado Springs, CO 1998 - 2001 • Major: Business


Kathleen Franklin Closer Simi Valley, CA (520) 555-1110 kfranklin@example.com Experience: 2020 - Present Closer / Countrywide Home Loans / Simi Valley, CA • Monitor all loan applications assigned to me. • Conditioned file to obtain missing information and ensure compliance with bond, mortgage banking and city housing programs guidelines and regulations. • Closed, funded and performed final audit/reconciliation of conventional and FHA loans for shipment to corporate office and investors • Updated ELO on pipeline status and provided borrowers, builders and real estate agents on loan status. • Prepared and handled legal documents for closings. 2019 - 2020 Closer / EverBank / Irvine, CA • Analyzed borrower credit for pre-approval or denial of loan applications. • Prepared and reviewed for accuracy all closing documents, title commitments and settlement statements. • Process new mortgage loan applications; input new loan data into loan software programs. • Resolved issues and facilitated loan closing in working with title companies. • Mortgage Closer/Post Closer * Audit loan information/documents for completeness, accuracy and data integrity for conventional, FHA and VA loans. 2018 - 2019 Customer Service Assistant / Best Buy / Las Vegas, NV • Assisted store departments in customer care, sales goals and objectives. • Head Customer Service Representative in the computer and camera department. • Worked with the managers and other coworkers to come up with best solution for problem resolution. • Scheduled sales and customer service staff. Skills: Settlement Statements, Fannie MAE, Investor Guidelines, Va, Communication, Special Projects, CRM, Data Entry, Company Policies, Escrow Education: 2018 - 2018 High School Diploma /


Anna Mason Closer New York, NY \| (480) 555-6693 \| amason@example.com Work Experience Closer, Champion - New York, NY 2020 - Present Assisted in the creation and modification of general underwriting guidelines. Collaborated with underwriters and Loan Officers daily to assure accurate processing of loans. Recognized by title companies and lenders for having less than a 1% post-closing ratio. Reviewed and approved shareholder refinancing/equity loan applications including recognition agreements, stock certificates, and proprietary leases. Prepare and mail letters to current buyers for closing preparation. Closer, Bank of America - New York, NY 2018 - 2020 Apply internal underwriting guidelines, investor requirements, and federal regulations. Ensured regulatory requirements were met in processing approved, cancelled, and rejected loan applications. Provide customers with foreclosure prevention opportunities. Ordered and tracked all required documentation and updated system accordingly with loan status. Telemarketer, DialAmerica Marketing - Athens, GA 2015 - 2018 Solicited magazines for non-profit organizations. Deliver outstanding customer service.CNA CERTIFIED NURSES ASSISTANT ST. JOSEPH VILLA NURSING Handled marketing pitches over the phone to provide prospective customers with products and service information. Skills Communication, Cold Calls, Telemarketers, Appointment Setting, Notary, Computer System, Telephone Calls, Title Companies, Front Counter, Prospective Customers Education High School Diploma 2015 - 2015


Arthur Evans Closer Washington, DC (350) 555-8012 aevans@example.com Experience Closer, OPTION ONE MORTGAGE, Washington, DC 2016 - Present • Approved title companies and closing agents as needed. • Reviewed and approved settlement statements for closing agents, funded loans. Closer, American Bar Assn, Washington, DC 2015 - 2016 • Submitted all loan closing documents to title companies and attorneys for loan closings. • Communicate regularly with internal staffing and title companies. • Work closely with loan processors to ensure accuracy of document submissions. • Contacted realtors, attorneys, authorized 3rd party, title companies and customers. • Processed loan applications Served as Office Manager Began as contract employee through Dennhardt Temps; hired as permanent employee after two months Legal Extern, American Bar Assn, Washington, DC 2014 - 2015 • Represent clients in cases involving family lawsincluding divorce, time-sharing, child support, and alimony. • Reviewed and edited corporate business documents including intellectual property assignment, asset purchase, client settlement and operating agreements. • Researched substantive and procedural issues pertaining to motions, civil litigation, and criminal litigation. • Entered and analyzed bankruptcy cases for completion, documenting employment information, plan requirements and creditors. Skills • Borrowers • Du/LP • Legal Documents • Loan Applications • Front Counter • Food Preparation • Confidential Material • Order Entry • Internal Clients • Civil Litigation Education 2011 - 2014 Doctoral Degree Law, George Washington University, The Washington, DC 2010 - 2011 Master's Degree Law, University of North Carolina at Chapel Hill Chapel Hill, NC 2007 - 2010 Bachelor's Degree Political Science, University of North Carolina at Chapel Hill Chapel Hill, NC


Johnny Carpenter Closer New York, NY \| (290) 555-8706 \| jcarpenter@example.com Employment History: JPMorgan Chase - New York, NY 2019 - Present Closer • Facilitated funding of closed loan applications through verification of accurate funding checks and wires, confirming documents were signed and closed. • Reconciled HUD-1 Settlement Statements to ensure accuracy before funding. • Coordinated with various title companies to ensure closings occurred as scheduled while adhering to JP Morgan Chase policies and procedures. SunTrust Banks - Orlando, FL 2013 - 2019 Closer • Prepare and type loan applications, closing documents, legal documents, letters, and forms, using computers. • Track mortgage loans through closing and answers customer questions regarding status of files, interest rates, and underwriting requirements. • Pulled credit reports for prospective clients. • Close quality loans on-time through strong working relationships with title companies, Attorneys escrow agents, loan officers and processors. CERNY HOUSING DEV FLORIDA MORTGAGE REVENUE - Orlando, FL 2012 - 2013 Research Analyst • Performed preliminary screens of investment opportunities by reviewing business plans, financial statements, competitor/industry profiles, and other relevant data. • Conducted research on Manhattan real estate properties, property owners, property managers and tenants. • Engaged in high-level real estate analytics specific to commercial office tenant and landlord representation services. • Calculate broker commissions for corporate office. Skills: Buying Habits, Fannie MAE, Special Projects, Analytics, Data Collection, Research Projects, Project Management, Ensure Compliance, Economic Development, Product Development Education: University of Central Florida - Orlando, FL 2009 - 2012 Bachelor's Degree Business


Deborah Gardner Closer phone(590) 555-3542 addressMemphis, TN emaildgardner@example.com Experience 2020 - Present Closer Burger King · Memphis, TN • Greeted customers in a timely fashion while quickly determining their needs. • Make customers orders in a timely fashion. 2013 - 2020 Cashier/Closer Walmart · Chicago, IL • Assist customers on sales floor with my knowledge of TV's, computers,gamesystems. • Unload trucks Stocked shelves backroom inventory Cashier • Received achievements (pay raise) for outstanding customer services. • Operated a POS system to itemize and complete an average of 50 customer purchases. • Scan and bag items - Assist with customer questions and concerns - Face and stock items on aisles 2010 - 2013 Customer Sales Representative Xerox · Bolingbrook, IL • Interviewed, tested, and selected potential customer service candidates. • Applied advanced troubleshooting methods to determine root causes -- network, hardware, software. • Served as focal point for Northeast Ohio for customer complaints, problems and inquires. • Maintain the customer relations operations of Quidsi Inc., operator of 10 successful websites i.e. • Answer incoming calls and answer questions on customers accounts, fix any errors on accounts, process orders. Skills • Dishwasher • Kitchen Equipment • Escrow • Customer Sales • Menu Items • Customer Orders • Consumer Inquiries • Loan Applications • Food Preparation • Counter Service Education 2007 - 2010 Bachelor's Degree Accounting DeVry University · Oakbrook Terrace, IL


Benjamin Knight Closer phone:(660) 555-7182 email:bknight@example.com address:Columbus, OH Employment History Closer 2019 - Present Chase · Columbus, OH • Answer incoming calls from Mortgage brokers and title companies. • Interacted with clients, loan officers, title companies, realtors, and insurance companies, predominantly by phone. • Schedule different mortgage closings such as Conventional, FHA and VA loans. Cashier/Closer 2017 - 2019 Taco Bell · Chesapeake, VA • Operate POS system Maintain lobby Provide customer service Manage drive-thru and front of house Manage safe Assisted in making work schedule • Handle customer complaints and solve issues. • Preferred Must have reliable transportation Able to use touch-sensitive POS System Able to lift minimum of 10 lbs. Administrative Office Assistant 2016 - 2017 Food Lion · Chesapeake, VA • Maintained established merchandising standards, including window, sales floor and promotional displays. • Maintained current knowledge of office procedures and policies relating to Cash reports, Register checkups, Deposits and Check Cashing. • Provided exceptional customer service and sales training Managed 15 sales representatives in 3 departments, and oversaw their productivity and quotas. • Evaluate and screen applicants Maintenance of personnel files and applicant tracking Pre-employment procedures and on-boarding process Skills High Volume Loan Applications Outgoing Correspondence Buyers POS Settlement Statements Clean Store Hard Copy Fresh Food Ice Cream Education Associate's Degree Medical Assisting Services 2014 - 2016 ECPI University · Virginia Beach, VA

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List of closer skills to add to your resume

The most important skills for a closer resume and required skills for a closer to have include:

Customer Service
Cleanliness
Punctuality
Dependability
Food Orders
Work Ethic
HUD-1
Settlement Statements
Loan Docs
Lenders
RESPA
Food Preparation
FHA
Va
TRID
Loan Packages

Escrow Accounts
Title Commitments
Investor Guidelines
Mortgage Loans
USDA
Federal Regulations
Outbound Calls
Fund Loans
HOA
Notary
Loan Closings
Inbound Calls
Fannie MAE
FNMA
Title Issues
Funder

Front Counter
GFE
Estoppel
Freddie Mac
Bank Secrecy Act
Customer Orders
TIL
REO
Wire Transfers
Homeowners Insurance
Real Estate Closings
Groceries
Credit Reports
Fryers
Conv

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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