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Clerk skills for your resume and career

Updated January 8, 2025

5 min read

Quoted Experts

Brian Lai Ph.D.,

Amanda Carpenter

One of the most important hard skills an clerk can possess is data entry, as clerks play a large role in keeping track of important data. It's also important for clerks to have the hard skill of experience scheduling appointments, making and answering phone calls, and supervising a front office or reception area.

When it comes to soft skills, clerks should have strong customer service skills above all else.Clerks will act as the point of contact and correspondence for whom they are assisting, so great communication skills are also crucial.

Below we've compiled a list of the most critical clerk skills. We ranked the top skills for clerks based on the percentage of resumes they appeared on. For example, 17.5% of clerk resumes contained basic math as a skill. Continue reading to find out what skills a clerk needs to be successful in the workplace.

15 clerk skills for your resume and career

1. Basic Math

Here's how clerks use basic math:

Perform arithmetic to verify calculations using basic mathematical functions.
Required basic mathematical skills and some customer service experience.

2. Math

Here's how clerks use math:

Develop and deliver activities that introduce math and literacy concepts.
Tutored students in basic skills including but not limited to Math, English, Reading, and Science.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how clerks use data entry:

Created document batches, retrieved individual application information, responsible for data entry and generation of mailing labels.
Performed data entry, typing, multiple photocopying as required, filing and handle internal/external telephone inquiries

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clerks use customer service:

Check refrigeration equipment for proper performance regularly; customer service by answering question, taking customer orders for catering
Perform various clerical functions in delivering excellent customer service skills for internal and external customers.

5. Cleanliness

Here's how clerks use cleanliness:

Interviewed patients to obtain medical information and family history and prepared treatment rooms for examinations, cleanliness and equipment.
Maintained cleanliness of the company warehouse, operated warehouse machinery and organized the warehouse to ensure proper product placement.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how clerks use pos:

Establish or identify prices of goods, services or admissions and tabulate bills using POS or optical price scanners.
Operate the POS as needed by customer flow in a fast, efficient, courteous, and professional manner.

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7. Customer Satisfaction

Here's how clerks use customer satisfaction:

Maintained a positive attitude while providing great customer service to ensure customer satisfaction in a safe and healthy environment.
Handled customer service effectively by identifying needs, approaching complex situations and resolving problems to ensure customer satisfaction.

Select Skills To Add To Your Resume

Basic Math

Math

Data Entry

Customer Service

Cleanliness

POS

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how clerks use sales floor:

Maintained organization and upkeep of sales floor
Generate reports regarding product conditions, examine refunded products for damage and defects, and returning items to the sales floor.

9. Customer Orders

Here's how clerks use customer orders:

Developed task management skills by managing customer orders while accurately operating the cash register and counting change.
Process customer orders according to master database directly from primary product locations within the warehouse and/or line.

10. Office Equipment

Here's how clerks use office equipment:

Operated a variety of office equipment, including a computer, computerized cashiering System and other information processing equipment.
Performed progressively responsible clerical assignments utilizing a variety of office equipment and software tools to retrieve and disseminate information.

11. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how clerks use clerical support:

Provide clerical/administrative support in the Referral Management Center for patients, referral tracking, referral appointing, and reporting activities.
Provided administrative and clerical support for the Provider Registry department including ordering supplies, organizing and delivering daily mail.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how clerks use payroll:

Coordinated with sub-contractors and tiered sub-contractors submission of bi-weekly Certified Payroll Reports for review.
Assisted with various duties including spreadsheet development, payroll information and data population.

13. Word Processing

Here's how clerks use word processing:

Use automated information and word processing systems to research to query databases to generate mailing labels or gather pertinent information.
Perform incidental typing using a standard office typewriter, word processing equipment or other automated office systems.

14. Computer System

Here's how clerks use computer system:

Typed all necessary confidential information about inmates into computer system as well as printed and distributed to different departments.
Reviewed alphabetical, numerical, and symbolic data for precision input to computer systems and optical scanners.

15. Office Machines

An office machine is a mechanical and electronic device that is used to get work done in an organization or establishment, to finish multiple works in a short time, and to enhance productivity. Office machines are essential in running a modern office and range from calculators to printers to computers.

Here's how clerks use office machines:

Photocopied and operated a variety of standard office machines.
Performed general office duties such as typing, operating office machines, sorting & distribution of mail to the appropriate area.

12 Clerk Resume Examples

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Donna Henry Clerk Contact Information New York, NY (950) 555-5459 dhenry@example.com Skills • Payroll • Adequate Stock • Food Preparation • Customer Service • Department Staff • Signature Log • Payment Method • Company Policies • RX • Clean Image Employment History Clerk 2017 - Present U.S. Census Bureau New York, NY • Compile data and compute statistics for use in statistical studies via telephone interviews. • Reported complaints regarding unprofessional procedures. • Utilized a personal computer and a variety of software applications. Drug Clerk 2016 - 2017 Walgreen Co Miami, FL • Assure stock levels on sales floor were maintained always. • Promote customer satisfaction through clear, concise communication. • Prepared merchandise for sales floor. • Maintained established merchandising standards, including window, sales floor and promotional displays. Sandwich Artist 2015 - 2016 Pizza Hut San Antonio, TX • Provided exceptional customer service, maintained good relationships with co-workers, and have not received a write-up or customer complaint. • Make pizzas, provide good customer service, handling of food • Followed procedures for safe food preparation Communicated clearly and accurately with customers and co-workers Assisted management with inventory control and stock monitoring Education High School Diploma 2015 - 2015


Bobby Allen Clerk Contact Info Cincinnati, OH (360) 555-9277 ballen@example.com Skills Office SettingFederal AgenciesProduct KnowledgeWeather ConditionsMeat ProductsQAEmergencyPatient CareStore ShelvesProcedures Employment History Clerk 2019 - Present Kroger Cincinnati, OH • Maintain Floral displays Make Arrangements Provide excellent customer service Inflate balloons take customer orders care for both indoor and outdoor plants • Fill sales floor and pull baked goods for the next day then order what is needed. • Provided customer service - Organized and monitored the produce department - Maintained a clean working environment • Utilized company policies to ensure accuracy and fairness among peers and other associates. Clerk 2018 - 2019 QuikTrip Saint Louis, MO • Resolve and document customer complaints. • Perform job tasks while staying in company policies and procedures. • Shared best practice for sales and customer service with other team members to help improve the store's efficiency. • manage,pos,cash,customer service Courtesy Clerk 2014 - 2018 Walmart Phoenix, AZ • Provide customer service, greet customers, locate products, price-check items, and organizing store shelves and displays. • Assist cashiers Stock Product with attention to detail Customer Service Always on time • Move heavy objects from the store to customers cars. • Provide customer service to all guests of the store. • Collected Carts, customer service, Unloaded trucks, Inventoried backstock. Education Some College Courses Psychology 2014 - 2014 Arizona State University Phoenix, AZ


Nancy Brown Clerk Tulsa, OK nbrown@example.com (420) 555-8753 Experience Clerk 2020 - Present QuikTripTulsa, OK • Worked efficiently with other staff members and interacted professionally with customers, to ensure satisfaction. • Maintain a positive attitude whenever asked to do something and enjoy the fast-paces environment. • Operate the POS as needed by customer flow in a fast, efficient, courteous, and professional manner. • Prepare club check, and cash bank deposits, ensure store is balanced. Appellate Law Clerk 2019 - 2020 Raymond JamesTampa, FL • Researched applicable jurisprudence for the criminal cases managed. • Assisted attorneys with oral argument preparation, performed substantial legal research, analyzed regulations and attended Congressional briefings. • Negotiate dismissals and plea agreements with the District Attorney. Food Service/Cashier 2016 - 2019 Burger KingTampa, FL • Offered efficient customer service to patrons in order to correctly submit and carry out their desired orders. • Cashier for front counter and Drive-Thru and fill in for Cooks when needed. • Followed procedures for safe food preparations, assembly, and preparation Cross trained to work kitchen and cash register • Worked as a crew member of the Bentonville Burger King. Skills Customer Orders Criminal Procedure Proper Procedures Sales Floor Appropriate Equipment Customer Service Company Policies Deep-Fat Fryers Seaworld Restock Workstations Education High School Diploma 2016 - 2016


Bradley Graham Clerk Employment History Clerk 2020 - Present University of FloridaJacksonville, FL • Stock patient care areas with supplies. • Cashier, Customer service, Able to multitask and resolve customer issues with expediency. • Review and verify the validity of all motor vehicle purchase documents involved in transferring the vehicle titles for compliance and accuracy. • Changed Lifecycle Obsolete phase out items in Agile and ERP system. • Assist with ticket sales and customer service to events through Ticketmaster. • Created and updated client database, notified officer of changes. All Purpose Clerk 2019 - 2020 SubwayJacksonville, FL • Developed and maintained exceptional customer service standards. • Recognized for providing friendly and prompt customer service. • Worked in Meat, Produce, Deli and Floral Departments. • Perform money orders, western union, grocery sales, lottery, postal, liquor sales, refunds and customer complaints. Sandwich Artist 2016 - 2019 SubwayJacksonville, FL • Maintain a cheerful and helpful manner of customer service while greeting guests and preparing orders. • Understand and comply with proper food handling, safety, and sanitation standards. • Provided customer service in a professional manner. • Accepted and processed customer orders in an accurate manner. • Adhered to proper food handling, safety and sanitation standards. • Followed food preparation and safety guidelines. Education High School Diploma 2016 - 2016 Contact Information Jacksonville, FL (570) 555-1126 bgraham@example.com Skills General Merchandise Sanitation Standards Meijer Offering Assistance Communication Data Base Bottle Room Customer Service Graphic Design Customer Complaints


Russell Kennedy Clerk Houston, TX (670) 555-9058 rkennedy@example.com Skills Service Department Confidential Records Daily Activities Drop Boxes DMV Ice Cream Archive Documents Gift Cards Customer Returns Claims Department Employment History Clerk 2020 - Present MD Anderson Cancer CenterHouston, TX • Operated office equipment such as copiers and fax machines. • Scan Facility Asset Requests [FAR] and put them into the FAR database, Answer phones for department. • Provided customer service to internal and external customers seeking City of Phoenix records information. • Organized and prepared reports listing statistical data used to allocate resources across the United States. • Maintained and verified records and information in accordance with police department's records management and retention policies. Microfilm Clerk 2015 - 2020 KrogerHouston, TX • Pull frozen products for the sales floor. • Retrieve items from shelf based on customer orders. Services Clerk 2008 - 2015 Walgreen CoChicago, IL • Provided friendly, courteous and efficient service to customers. • Coordinated communication with merchandise operations and vendors for PO creation and maintenance. Education High School Diploma 2008 - 2008


Joyce Davis Clerk Phoenix, AZ (300) 555-4136 jdavis@example.com Experience: Clerk Safeway Phoenix, AZ 2019 - Present • Welcomed customers and ensured helpful, amazing customer service. • Provided customer service, charted and reviewed reports hourly or daily as needed. • Maintained phone database and processed all County telephone and cell phone billing. All Purpose Clerk Safeway Phoenix, AZ 2018 - 2019 • Handled customer complaints, accepts "returns", issues rain checks, and answer questions. • Return retuned products back to proper shelf locations, and maintain store shelves by cleaning and organizing products. • Greet Customers and assist as necessary. • Assist customers with check out bagging groceries clean sales floor and bathrooms • Provided a high level of customer service by communicating with management and other associates. Sandwich Artist Subway San Antonio, TX 2017 - 2018 • Greet and service guests, maintains food, safety and sanitation standards. • Maintained high standards of customer service during high volume, fast-paced operations. Skills • Patient Care • Personal Computers • Communication • General Merchandise • Night Crew • Fax Machines • Financial Transactions • Routine Correspondence • Staff Members • Accurate Information Education: High School Diploma 2017 - 2017


Sean Wells Clerk Indianapolis, IN (260) 555-5413 swells@example.com Experience: 2019 - Present Clerk / Payless ShoeSource / Indianapolis, IN • Encouraged regular communication with clients to ensure their needs were met. • Received 3 best customer services reward. • Shipped finished product to customers and maintained purchase orders. 2016 - 2019 Animal Hospital Clerk / Kroger / Indianapolis, IN • Requested and recorded customer orders. • Sweep and mop sales floors and clean bathrooms 2014 - 2016 Porter / Walmart / Indianapolis, IN • Clean restrooms and empty trash cans throughout the store. • Clean store clean bathroom mirrors dust mop wax floors trash disposal ect Skills: Communication, Windows, Chemical Cleaners, Patient Care, Telephone Calls, Eligibility Requirements, POS, Bank Deposits, Customer Cars, Hvac Education: 2014 - 2014 High School Diploma /


Debra Griffin Clerk Belton, MO \| (320) 555-2149 \| dgriffin@example.com Work Experience Clerk, QuikTrip - Belton, MO 2013 - Present Work from a POS while efficiently ringing up costumers and their merchandise. Tag merchandise quickly with bar codes so it can be sold on the sales floor. cashier, bagger, stock, pushing carts, cleaning the store, customer service Generate and analyzefinancial statistical reports, files and records to ensure accurate tracking. Clerical Staff, Miami-Dade Public Library System - Miami, FL 2012 - 2013 Answered telephone calls, referring them to appropriate actions officers and provided information to queries when necessary. Filed files, typed letters, mail runs, met and greeted clients, computer/data entry Library Assistant, Miami-Dade Public Library System - Miami, FL 2002 - 2012 Answered phone calls directed to the circulation desk. Answer reference questions assigned by supervisor. Skills Emergency, Bulletin Boards, Special Projects, Computer System, Student Assistants, Overdue Books, Database, Communication, Sales Floor, Company Policies Education High School Diploma 2002 - 2002


Nathan Bell Clerk Indianapolis, IN (810) 555-2733 nbell@example.com Experience Clerk, Walmart, Indianapolis, IN 2019 - Present • Give change orders to Customer Service Supervisors. • Make up loan bags for customer service registers. Gas Station Clerk, Walmart, Indianapolis, IN 2016 - 2019 • Moved to the deli in Walmart which consisted of cleaning, cooking, food prep, etc. • Cashier, handling money, greeting customers, checkout items, any and all other request • Operated registers Assisted customers Trained new cashiers Customer Service Desk Back- up Customer Service Manager Various department clean-up Crew Trainer, Burger King, Memphis, TN 2013 - 2016 • Take drive-thru orders and maintain high quality food and service • Worked closely with team members to provide excellent customer service. • Display Maximum Customer service at all times. • Complied with safety regulations to ensure safe food preparation and follow sanitation guidelines. • Open the store and perform daily tasks including, preparing and handling food. Skills • Important Documents • Hard-Working • HR • Target Goals • Communication • Kitchen Equipment • Company Policies • Front Counter • Bank Deposits • Store Cleanliness Education 2013 - 2013 High School Diploma


Stephen Rogers Clerk Wilkesboro, NC \| (890) 555-2783 \| srogers@example.com Employment History: Lowe's - Wilkesboro, NC 2018 - Present Clerk • Provided excellent customer service while bagging groceries in a fast, fun, & friendly manner. • Tag merchandise quickly with bar codes so it can be sold on the sales floor. • Verify with internal buyers the accuracy of purchase orders prior to placing orders with vendors. • Tracked late Purchase orders Helped delivery drivers verify the out going daily deliveries. Werner Enterprises - Omaha, NE 2015 - 2018 Sales Audit Clerk • Communicate and inform Retail Sales Auditor II of relevant store report issues. • Provided timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. American Red Cross - Omaha, NE 2014 - 2015 Student Internship • Red Cross, 1565 Exposition Blvd, Sacramento, CA 95815 - Student Intern/Volunteer Copy Files Input information into Excel • Used Microsoft Office PowerPoint to help prepare presentation for conference. • Conquered emergency situations calmly and collectively. Skills: Retail Sales, Communication, Psychological Services, Company Policies, Payroll, Student Intern, Store Management, Staff Meetings, Payment Vouchers, Habitat Education: High School Diploma 2014 - 2014


Julie Evans Clerk phone(610) 555-2029 addressJackson, MS emailjevans@example.com Experience 2011 - Present Clerk Kelly Services · Jackson, MS • Assisted in verification of new temporary employees, and maintained confidential HR files on said employees. • Provide administrative support and records management assistance to staff, as needed. • Performed data entry at 60 wpm. 2010 - 2011 Front Desk Clerk BAYMONT · Jackson, MS • Check in and out guests, take hotel reservations, provide customer service to hotel guest Complete night auditing operations • Focused on cash-handling policies and procedures and the accuracy, completeness and legibility of reservations and guest service records. • Cross trained in PBX Department, Reservations, and Concierge 2009 - 2010 Services Clerk Walgreen Co · Chicago, IL • Provide Friendly and courteous service complete customers purchases, stocking shelves, cleaning up the store. • Cash register operationsmerchandisingstore inventorymaintaining store signage and displays • Operated a POS system to itemize and complete customer purchases. • Recommended to move throughout the store from customer service and returns, checkouts, receiving, loading and loss prevention. Skills • High Volume • Bank Deposits • Data Base • Positive Attitude • Guest Service • Office Supplies • Personal Computers • Communication • Travel Directions • Computer System Education 2009 - 2009 High School Diploma


Eugene Hernandez Clerk phone:(670) 555-7804 email:ehernandez@example.com address:New York, NY Employment History Clerk 2016 - Present Fairway Market · New York, NY • Monitored building access during non-open hours and followed security procedures. • Demonstrated ability to communicate effectively with staff and the general public. • Worked as team to provide top notch customer service. Microfilm Clerk 2010 - 2016 Stop & Shop · New York, NY • organize and clean sales floor and back room to be presentable at all times.. • Scan items and memorize number codes to complete customer orders fast and efficiently • Operated company cash registers and computer system. • Used POS system efficiently by handling cash/ debit transactions and returns. Baby Sitter 2006 - 2010 Allied Services · San Bernardino, CA • Worked two-years providing child care for Parents on a "on-call basis. • Handled payment arrangements for child care. • Provided evening and school holiday child care for ages six to ten years. Skills Customer Service POS Child Care Sales Floor Customer Orders Legal Documents Medical Records Adjusters Routine Correspondence Babysit Education High School Diploma 2006 - 2006

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What skills help Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young Clerks need?

Brian Lai Ph.D.

Associate Professor, University of Iowa

They need to be able to write well, specifically be able to clearly summarize and analyze ideas, policies, and arguments in a succinct manner. They will need at least a working understanding of data analysis techniques, if not some ability to analyze data. In the field of IR, the ability to network and work in a group environment will be important.

What technical skills for a Clerk stand out to employers?

Amanda Carpenter

Director, California State University Channel Islands

-Data analytics skills are critical technical skills that stand out to employers in today's market. According to NACE (2018), the use of data analytics is projected to have the most significant impact on an organization's operational efficiency and revenue generation.
-Source (NACE): www.naceweb.org

Do you want to know more?

List of clerk skills to add to your resume

The most important skills for a clerk resume and required skills for a clerk to have include:

Basic Math
Math
Data Entry
Customer Service
Cleanliness
POS
Customer Satisfaction
Sales Floor
Customer Orders
Office Equipment
Clerical Support
Payroll
Word Processing
Computer System
Office Machines
Telephone Calls
Perishables

Front Desk
Administrative Tasks
Clerical Tasks
Windows
Schedule Appointments
Fax Machines
PowerPoint
Customer Complaints
Stock Shelves
Inventory Control
Direct Calls
Slicers
Quality Customer Service
Date Stamps
Groceries
Computer Programs
Balers

Tax Returns
Excellent Guest
Voice Mail Systems
Medicaid
Patient Charts
Provide Clerical Support
Customer Inquiries
Database Systems
Facsimile Machines
Business Transactions
Planters
Bank Deposits
AS400
WIC
Credit Card Transactions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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