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What is a claims manager and how to become one
A claims manager oversees the insurance claims process, ensuring efficient and effective handling. They work to investigate claims, determine coverage, negotiate settlements, and lead claims adjusters. A claims manager may work for an insurance company or a third-party claims administrator. They must have strong communication and negotiation skills, as well as knowledge of insurance policies and regulations. Their ultimate goal aims to ensure policyholders receive fair compensation while minimizing costs for the insurance company.
Avg. Salary $73,369
Avg. Salary $59,228
Growth Rate -6%
Growth Rate 0.3%
American Indian and Alaska Native 0.66%
Asian 5.87%
Black or African American 10.04%
Hispanic or Latino 17.07%
Unknown 4.83%
White 61.53%
Genderfemale 52.09%
male 47.91%
Age - 48American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 48Stress level is high
7.1 - high
Complexity Level is advanced
7 - challenging
Work Life balance is fair
6.4 - fair
What are the pros and cons of being a Claims Manager?
Pros
High earning potential
Opportunities for advancement
Potential for remote work
Developing analytical and negotiation skills
Opportunity to work with a team
Cons
Long hours and tight deadlines
Often required to make difficult decisions
Potentially heavy workload and high pressure to meet quotas
Need to handle sensitive information with confidentiality
Risk of burnout
Claims Manager career paths
Key steps to become a claims manager
Explore claims manager education requirements
Start to develop specific claims manager skills
Skills 
Percentages Customer Service 15.33% Oversight 11.29% Litigation 8.48% Direct Reports 4.23% Claims Handling 4.16% Complete relevant claims manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New claims managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a claims manager based on U.S. Bureau of Labor Statistics data and data from real claims manager resumes.Research claims manager duties and responsibilities
- Manage multiple outsource PPO networks that enable company to increase top line revenue.
- Achieve improved structure and efficiency with initiation of pip specific unit.
- Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
- Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Prepare your claims manager resume
When your background is strong enough, you can start writing your claims manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a claims manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Claims Manager Resume templates
Build a professional Claims Manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Claims Manager resume.
Apply for claims manager jobs
Now it's time to start searching for a claims manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Claims Manager Job
Are you a Claims Manager?
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Average claims manager salary
The average Claims Manager salary in the United States is $73,369 per year or $35 per hour. Claims manager salaries range between $45,000 and $117,000 per year.
What Am I Worth?
How do claims managers rate their job?
Claims Manager reviews
Work life balance and being able to manage my team my way
Can be long hours and stressful
Being able to control the decision making and managing the delivery of service so I can enhance the customer experience which is very important to ensure the Company remains successful. Also being able to liaise on injury claims and read case law to determine the applicable one
When customers are not satisfied even when you know you have delivered the best service you could have and have gone beyond the call of duty in delivering same. They appear to not understand the dynamics of the process even if explained to them
Working from home
Updated January 8, 2025
