As one of the fastest-growing e-commerce retailers in the world, Chewy is revolutionizing the pet industry one dog at a time.
The company gives off the feel of a mom-and-pop shop while providing an online shopping experience that is easy and convenient for pet parents. Chewy was founded in 2011 in the Fort Point neighborhood in Boston, Massachusetts. Now, the company is headquartered in both Boston and Florida. And while the company hopes to make their client's lives better, team members are also reaping the benefits. An integral part of the pet retailer is ensuring the offices have plenty of tail wags throughout the day with office dogs.
"Who wouldn't enjoy spending their day with their dog by their side?" said Samantha Schwab, the company's Resident Pet Expert. "Dogs are excellent at promoting a collaborative environment at work, and they help bring coworkers together."
Diving Into the Values at Chewy
Chewy's mission is:
To be the most trusted and convenient online destination for pet parents (and partners), everywhere
They aspire to deliver the best products that are accompanied by the best service. The company's No. 1 priority is making sure customers are happy. Luckily for Chewy, the team members are super passionate about finding ways to improve the pet industry.
The Environment at Chewy
Bring Your Best Dog to Work
The culture at Chewy is very collaborative with a big emphasis placed on teamwork. The open-space office allows for easy, constant and ongoing collaboration. The team works in an environment that values integrity, being creative and holding each other accountable.
"Chewy gives a significant amount of freedom and autonomy to do your best work," said Rich, Human Resources Business Partner. "I am able to pursue the most important objectives and work that I really enjoy. It's an amazing feeling to see your hard work pay off immediately and have a positive impact on the team--and something that makes life at Chewy really unique."
In addition to being a team, the company believes that staying in constant communication is important. That's why employees attend 1-on-1 and team meetings regularly. But they also communicate via text, email, chat and on your way to the kitchen during work hours. Chewy team members are also engaged in conversation to discuss ongoing challenges and solutions.
The Dog Pack at Chewy
A Pack That Will Stick By Your Side
Employees come in every day ready to work hard with a get-it-done attitude and a dash of entrepreneurial spirit. "It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours," said Marcus, Senior Product Manager. "While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great."
Every team member has a huge impact on the company no matter what their role is with the company's customer-first approach. You'll go home from work every day knowing you've made a difference. Being able to help a customer is what makes this job so rewarding. More specifically is when a customer requests a new feature on the app and you are able to help with them out. "Our team loves working on new app features that are requested by our customers," Eliza, Mobile Product Manager. "We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer's feedback very seriously."
Doggone Facts
Digging For More Info
Chewy provides customers with everything they need to spoil their pets. From pineapple poppers for your cockatoo to fancy cat towers, the company delivers its products straight to your doorstep. It's not only beneficial for pets, but it's also a great people place. The pet-friendly office in Fort Point has a ton of job openings that range from cloud engineers to product designers.
In Dania, Florida (the other headquarters) there are positions open in recruiting, design and software development. And are you kidding with those benefits? While your dog dreams of running toward an ice cream cone, you'll be dreaming of working here with the pawternity policies (hello new puppy) and unlimited vacation policy.
