What does a Certified Technician do?
Certified technicians are technical professionals who perform technical tasks in the fields of applied science or engineering technology. These technicians are required to demonstrate their customer service skills and problem-solving abilities by resolving issues of customers immediately and efficiently. They must follow the dealership standards when performing work specified to maintenance and repair orders. They are required to work directly with customers to maximize equitable profitability for both the organization and their customers. Certified technicians must also possess detailed knowledge and experience in automobile mechanical works.
Certified technician responsibilities
Here are examples of responsibilities from real certified technician resumes:
- Lead and architect MDM migration from Sybase Afaria to Airwatch.
- Manage a crew of 5 service technicians, providing repair and maintenance services for all HVAC.
- Attain and maintain advanced level ASE certification.
- Manage daily repair activities for high-volume Honda repair facility.
- Oil changes top and bottom side transmission services ac services engine flush and license inspector.
- Utilize several trade skills such as carpentry, plumbing, electrical, painting, roofing and heating and cooling systems.
- Provide medical record documentation; administer patient vital signs; accompany patients to physical therapy and assist in program objectives.
- Ensure electrical EKG machine upkeep and daily care.
- Set up and take down trapezes and traction throughout the hospital.
- DOT certify collector: UDS, hair follicle, and oral collections.
- Work on a couple carpentry projects from framing, roofing and decking.
- Train junior technicians in the dealership culture and the Toyota way of service.
- Change oil, service transmission gearboxs, differentials, radiators, and ac service.
- Assist and guide customers to handle their smart phones, tablets, and others.
- Assist doctor with different patient procedures such as gynecology, EKG's and sterile trays.
Certified technician skills and personality traits
We calculated that 45% of Certified Technicians are proficient in A+, Patients, and Patient Care. They’re also known for soft skills such as Detail oriented, Customer-service skills, and Dexterity.
We break down the percentage of Certified Technicians that have these skills listed on their resume here:
- A+, 45%
Passed a certification test (similar to CompTIA's A+) to verify technical skills
- Patients, 13%
Demonstrated good quality, and accuracy on X-Ray images to minimize exposure of unnecessary radiation on patients.
- Patient Care, 8%
Provided direct patient care during Nuclear Medicine stress testing including preparation and administration of stress agents and completing appropriate medical documentation.
- Diagnosis, 5%
Position included productive diagnosis, repair and replacement of general automotive parts and accessories.
- Customer Service, 2%
Diagnose problems* Provide auto repair for members* Provide excellent customer service to ensure positive member experiences* Educate members of possible vehicle issues
- Customer Satisfaction, 2%
Communicate easily and effectively with customers, service writers, management and co-workers to maintain a very high customer satisfaction rate.
"a+," "patients," and "patient care" are among the most common skills that certified technicians use at work. You can find even more certified technician responsibilities below, including:
Detail oriented. To carry out their duties, the most important skill for a certified technician to have is detail oriented. Their role and responsibilities require that "service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes." Certified technicians often use detail oriented in their day-to-day job, as shown by this real resume: "detailed cars, and preformed oil changed and tire changes, completed routine maintenance on customers vehicles. "
Customer-service skills. Many certified technician duties rely on customer-service skills. "service technicians discuss automotive problems—along with options to fix them—with their customers," so a certified technician will need this skill often in their role. This resume example is just one of many ways certified technician responsibilities rely on customer-service skills: "demonstrated and trained new technicians to ensure excellence in knowledgeable patient care and customer service. "
Dexterity. Another skill that relates to the job responsibilities of certified technicians is dexterity. This skill is critical to many everyday certified technician duties, as "service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies." This example from a resume shows how this skill is used: "implement hands-on total patient care within a high volume facility while always keeping patient safety and comfort as the top priority. "
Organizational skills. A big part of what certified technicians do relies on "organizational skills." You can see how essential it is to certified technician responsibilities because "service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts." Here's an example of how this skill is used from a resume that represents typical certified technician tasks: "worked extensively in active directory creating and removing user accounts, setting users up in the correct organizational unit. "
Physical strength. A commonly-found skill in certified technician job descriptions, "physical strength" is essential to what certified technicians do. Certified technician responsibilities rely on this skill because "service technicians must sometimes lift and maneuver heavy parts such as engines and body panels." You can also see how certified technician duties rely on physical strength in this resume example: "perform physical repairs on all mac and iphone products. "
Troubleshooting skills. Lastly, "troubleshooting skills" is an important element of what a certified technician does. Certified technician responsibilities require this skill because "service technicians use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems." This resume example highlights how certified technician duties rely on this skill: "diagnose and apply fix with a 48hr time constraint skills used a+ troubleshooting skills"
The three companies that hire the most certified technicians are:
- SSouthern Illinois Healthcare72 certified technicians jobs
- HealthTrust32 certified technicians jobs
- Cleveland Clinic26 certified technicians jobs
Choose from 10+ customizable certified technician resume templates
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Compare different certified technicians
Certified technician vs. Mechanical detailer
An instrument technician apprentice is responsible for performing installation and repairs on various electrical equipment and instruments such as control panels and motors, all while under the supervision and directives of a senior or master technician. Typically, their tasks revolve around conducting regular maintenance checks, coordinating with other technicians, organizing supplies, operating electrical tools, and understanding various electronic principles. Furthermore, there are also instances where one may liaise with clients to discuss the extent of damage or repairs, building positive relationships in the process to secure a client base.
There are some key differences in the responsibilities of each position. For example, certified technician responsibilities require skills like "a+," "patients," "patient care," and "diagnosis." Meanwhile a typical mechanical detailer has skills in areas such as "cad," "solidworks," "shop drawings," and "plumbing." This difference in skills reveals the differences in what each career does.
Mechanical detailers tend to reach similar levels of education than certified technicians. In fact, mechanical detailers are 2.9% less likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.Certified technician vs. Instrument technician apprentice
Unlike front-end specialists that have to specialize in the repair of just one system in a vehicle, front-end mechanics perform essential care and maintenance in a vehicle. Their job ranges from changing oil, checking out fluid levels, and rotating tires to fixing or replacing worn-out parts in a vehicle such as brake pads, wheel bearings, and sensors. As a front-end mechanic, you have the responsibility to perform repairs in agreement with the manufacturer and customer specifications. Also, you have to explain automotive problems and repairs to your clients.
In addition to the difference in salary, there are some other key differences worth noting. For example, certified technician responsibilities are more likely to require skills like "a+," "patients," "patient care," and "customer service." Meanwhile, an instrument technician apprentice has duties that require skills in areas such as "hand tools," "osha," "cleanliness," and "good communication." These differences highlight just how different the day-to-day in each role looks.
Instrument technician apprentices earn similar levels of education than certified technicians in general. They're 0.9% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Certified technician vs. Front end mechanic
An automotive repair technician specializes in repairing and maintaining automotive equipment and systems. Part of their job requires them to communicate with clients to identify their needs, inspect the vehicles, conduct diagnostic and emission tests, troubleshoot problems, and replace or fix components as necessary. They also provide clients with cost estimates, discuss the extent of damages and needed repairs, and recommend other options or services. Moreover, as an automotive repair technician, it is essential to maintain an active communication line with staff for a smooth workflow.
The required skills of the two careers differ considerably. For example, certified technicians are more likely to have skills like "a+," "patients," "patient care," and "diagnosis." But a front end mechanic is more likely to have skills like "front end," "service desk," "javascript," and "html."
When it comes to education, front end mechanics tend to earn similar degree levels compared to certified technicians. In fact, they're 1.2% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Certified technician vs. Automotive repair technician
Even though a few skill sets overlap between certified technicians and automotive repair technicians, there are some differences that are important to note. For one, a certified technician might have more use for skills like "a+," "patients," "patient care," and "customer vehicles." Meanwhile, some responsibilities of automotive repair technicians require skills like "strong work ethic," "professional work," "hand tools," and "abs. "
The average resume of automotive repair technicians showed that they earn similar levels of education compared to certified technicians. So much so that theyacirc;euro;trade;re 0.3% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.3%.Types of certified technician
Updated January 8, 2025
