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Cast Member skills for your resume and career

Updated January 8, 2025
3 min read
Cast Member Example Skills
Below we've compiled a list of the most critical cast member skills. We ranked the top skills for cast members based on the percentage of resumes they appeared on. For example, 29.4% of cast member resumes contained customer service as a skill. Continue reading to find out what skills a cast member needs to be successful in the workplace.

15 cast member skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how cast members use customer service:
  • Provided exceptional customer service through open ended and engaging questions to ensure the customers receive a quality experience.
  • Provided customer service in a fast-paced retail atmosphere *Operated computerized cash register system *Created magical moments for guest

2. Guest Safety

Here's how cast members use guest safety:
  • Learned an attraction operating system to ensure guest safety and satisfaction throughout their attraction experience.
  • Operated attractions and ensured guest safety.

3. Guest Service

Here's how cast members use guest service:
  • Recognized and rewarded for outstanding work performance in cultivating a positive and collaborative guest service culture.
  • Worked as an entry-level food and beverage cast member and guest service representative of transportation

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how cast members use pos:
  • Checked out clients using POS systems, set up their future appointment, and any product needed to be purchased.
  • Operate Register (Vista POS system) -Prepare and serve food -Assist with decorations and fundraisers -Customer Service

5. Excellent Guest

Here's how cast members use excellent guest:
  • Entertained in a high volume capacity while upholding excellent guest interaction.
  • Demonstrated excellent guest interactions on a daily basis.

6. Exceptional Guest

Here's how cast members use exceptional guest:
  • Received Certificates of Recognition: from the Disneyland Resort Area Management Team for exceptional guest interaction.
  • Worked in Food and Beverage QSR delivering exceptional guest experience while serving more than 2,000 meals per day.

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7. Guest Satisfaction

Here's how cast members use guest satisfaction:
  • Provided unique customer service, personalizing each guest experience to preserve guest satisfaction.
  • Maintained a clean environment that exceeded guest satisfaction.
Select Skills To Add To Your Resume

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how cast members use sales floor:
  • Lead a team of 2-4 cast members in maximizing products on the sales floor, and maintained organization of the stockroom.
  • Perform additional tasks like re-stocking the sales floor, visual merchandising, and cashiering on an as needed basis.

9. Food Preparation

Here's how cast members use food preparation:
  • Created and organized food preparation to provide an efficient fine dining experience and atmosphere for guests to enjoy their meals.
  • Experience in customer service, money handling, maintenance and cleaning, food preparation and service, and team-building skills.

10. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how cast members use ticket sales:
  • Worked in ticket sales and payment management, aided in set up and breakdown of maze and attractions.
  • Completed theme park ticket sales and assisted the guest with information about Walt Disney World and Disneyland Resorts.

11. Guest Relations

Here's how cast members use guest relations:
  • Recognized for delivering award-winning guest relations.
  • Resolved guest relations promptly and professionally.

12. Resorts

A resort is any place designated for recreation and fun. It usually includes hotels, restaurants, pools, sports grounds, and other related activities.

Here's how cast members use resorts:
  • Work in multiple locations across the Walt Disney World Resort, including all four theme parks and any of the resorts.
  • Performed daily in various parades, shows, and sets in the parks and resorts of the Walt Disney World Resort.

13. Clean Environment

Here's how cast members use clean environment:
  • Apply great customer service to guests by selling moving tickets, maintaining a clean environment, also preparing food and serving.
  • Assisted in providing a safe, fun and clean environment for guests, leading to a 90% positive service rating

14. Crowd Control

Crowd control refers to a safety procedure where guards, police officers, and barrier maintain a crowd's position and attitude. This measure is often seen in riots, concerts, and anywhere large crowds may result in fights, disorderly conduct, and even "crowd crushes" where a member of the crowd is trampled.

Here's how cast members use crowd control:
  • Assisted in crowd control during parades by interacting with guests and distributing stickers/balloons to children; posed for photographs with guests.
  • Worked as crowd control and security, for a series of open air concerts ranging from Davy Jones to Boston.

15. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how cast members use greeting guests:
  • Provide customer service including working at the register, greeting guests, and staying up-to-date on latest merchandise.
  • Park character greeting guests, signing autographs, posing with children and fostering the Disney Magic image.
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List of cast member skills to add to your resume

Cast Member Skills

The most important skills for a cast member resume and required skills for a cast member to have include:

  • Customer Service
  • Guest Safety
  • Guest Service
  • POS
  • Excellent Guest
  • Exceptional Guest
  • Guest Satisfaction
  • Sales Floor
  • Food Preparation
  • Ticket Sales
  • Guest Relations
  • Resorts
  • Clean Environment
  • Crowd Control
  • Greeting Guests
  • Product Knowledge
  • Front Desk
  • Safety Procedures
  • Game Room
  • Safety Standards
  • Point-of-Sale System
  • Food Orders
  • Customer Complaints
  • Magical Moments
  • Stock Room
  • Quality Customer Service
  • Cash Drawers
  • Animal Kingdom
  • Quality Guest
  • Concession Stand
  • Guest Interaction
  • Disneyland
  • Costumes
  • Cash Registers
  • Credit Card Transactions
  • Epcot

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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