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Cashier skills for your resume and career

Updated January 8, 2025

5 min read

Quoted Expert

Sonya DiPalma Ph.D.

One of the most important hard skills a cashier can possess is experience operating POS systems because this will likely be used as a major facet of the job. It's also important for cashiers to have the hard skill of effectively handling customer complaints, and adhering to company policies.

When it comes to soft skills, cashiers should have excellent customer service skills above all else. Cashiers need to interact with many other people on a daily basis, so communication skills and a positive attitude are also crucial.

Below we've compiled a list of the most critical cashier skills. We ranked the top skills for cashiers based on the percentage of resumes they appeared on. For example, 14.1% of cashier resumes contained front end as a skill. Continue reading to find out what skills a cashier needs to be successful in the workplace.

15 cashier skills for your resume and career

1. Front End

Here's how cashiers use front end:

Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Assist with front end activities by operating Customer Service, Returns Desk, Internet Order processing and Front Line Registers.

2. Cash Handling

Here's how cashiers use cash handling:

Cash handling and providing excellent customer service
Cash handling customer service representative.

3. Basic Math

Here's how cashiers use basic math:

Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy production.
Managed daily profits Calculated customer orders using basic math skills Prepared and served meals for customers

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how cashiers use pos:

Core competencies include POS systems operation, customer oriented and organized multitudes.
Operated POS systems accurately and completed order entry.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how cashiers use customer service:

Provided excellent customer service and answered all consumer questions in reference to company products and services.
Provided exemplary customer service and performed inventory using a company provided digital scanner.

6. Customer Complaints

Here's how cashiers use customer complaints:

Monitored customer preferences to determine focus of sales efforts and resolved customer complaints regarding sales and services.
Conferred with other supervisory or managerial personnel to recommend changes to avoid recurring customer complaints.

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7. Customer Issues

Here's how cashiers use customer issues:

Elevated customer-satisfaction and employee satisfaction with a quick resolution of customer issues while preserving customer loyalty while complying with company policies.
Handled complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction.

Select Skills To Add To Your Resume

Front End

Cash Handling

Basic Math

POS

Customer Service

Customer Complaints

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how cashiers use sales floor:

Cashier for target, checking out guest and assisting guest with any need or concerns and help restock merchandise on sales floor
Maintained a neat, clean and organized register area while also ensuring safe entry and exit for customers on sales floor.

9. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how cashiers use customer transactions:

Provided friendly, exceptional customer service Efficiently completed customer transactions Balanced till at end of shift
Ensured customer transactions are processed accurately while working in a fast paced and stressful environment.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how cashiers use product knowledge:

Greet Customers/Customer Service/Standard Checkout Procedures/ Drive Sales/Maintain Product knowledge
Performed superior customer service duties which included greeting customers, ringing up transactions, providing customer assistance and offering product knowledge.

11. Food Preparation

Here's how cashiers use food preparation:

Supervised and coordinated activities of cooks and workers engaged in food preparation.
Greeted and assisted customers, operated cash register, assisted with food preparation

12. Customer Orders

Here's how cashiers use customer orders:

Expedited customer orders, processed cash and credit card transactions, operated cash register and maintained a positive customer service approach
Trained at ensuring adequate amounts of napkins and condiments accompany customer orders.

13. Excellent Guest

Here's how cashiers use excellent guest:

Opened bakery for retail sales*Assisted customers with purchases and orders*Packaged bakery goods for retail sale*Provided excellent guest service
Experience includes providing excellent guest service by placing orders, preparing orders, and handling guest satisfaction/dissatisfaction.

14. Customer Inquiries

Here's how cashiers use customer inquiries:

Provide customer service to ensure that customers receive satisfactory service and quality goods by assisting customers and responding to customer inquiries.
Handled high volume sales successfully Dealt with a diverse customer population Solved billing problems and handled customer inquiries Cooperative and enthusiastic

15. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how cashiers use stock shelves:

Greet customers, provide excellent customer service, run the cash register, help customers, stock shelves, keep store clean
Reconcile cash drawer and coupons at end of shift, general cleaning, help stock shelves if needed, etc.

12 Cashier Resume Examples

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Ryan Boyd Cashier Contact Information Columbus, OH (350) 555-8546 rboyd@example.com Skills • Child Care • Customer Orders • Nutritious Meals • Personal Habits • Customer Service • Exit Doors • Stock Shelves • Front End Activities • Babysit • Deli Employment History Cashier 2020 - Present Taco Bell Columbus, OH • Provided customer service Cash handling Prepped tacos & burritos Setting up & putting down taco bar • Answered customers' questions, provided information on procedures and policies, and resolved customer complaints. Grocery Cashier 2018 - 2020 Kroger Indianapolis, IN • Stock store shelves in a fast pace environment. • Worked the cash register and provided excellent customer service. • Processed returns, cashed checks, processed money orders at service desk. Baby Sitter 2016 - 2018 YMCA of Greater Indianapolis Indianapolis, IN • Prepare meals, assist in completing homework assignments and create activities for the children at care. • Clarified child care requirements: Education, food choices, medical conditions, personal habits, restrictions of children aged 1-7. • Volunteered at a company sponsored, community-based program, providing child care Education High School Diploma 2016 - 2016


Joan Phillips Cashier Contact Info Milwaukee, WI (640) 555-1188 jphillips@example.com Skills Customer ServicePOSStore ManagementWalk-In CustomersBank DepositsProduct KnowledgeKitchen EquipmentStore ShelvesPatienceCommunication Employment History Cashier 2019 - Present Walmart Milwaukee, WI • Received multiple reviews acknowledging my level of dedication to excellent customer service. • Worked with customers with a positive attitude. • Worked on the sales floor as well as in the backroom. Counter 2018 - 2019 Chick-fil-A Memphis, TN • Assist in ensuring a clean, safe and well-organized restaurant .Follow food and restaurant safety standards and guidelines. • Packaged menu items into bags or trays and placed drink orders into carriers. Courtesy Clerk 2016 - 2018 Kroger Atlanta, GA • Addressed employee relation issues with a high value of customer service. • Clean fuel pumps Restock beverages, cigarettes, and candy Test fuel for water Education High School Diploma 2016 - 2016


Jerry Hill Cashier Houston, TX jhill@example.com (290) 555-4045 Experience Cashier 2019 - Present WalmartHouston, TX • Processed their sales transactions in a quick & timely manner while engaging the customer in conversation. Bakery Clerk And Cashier 2018 - 2019 WalmartHouston, TX • Replenish store shelves as necessary. • Provided customer service by phone, and at the register. Cashier/Overnight Stock 2016 - 2018 Macy'sEl Cajon, CA • greet customers, issue receipts, refunds or change due to customers • Loaded pallet jack and stocked items on sales floor. Skills Store Shelves Crew Members Stock Shelves Customer Service Communication Wedding Cakes Food Service Current Sales Slice Meat New Merchandise Education Associate's Degree Medical Assisting Services 2014 - 2016 Bryan CollegeEl Cajon, CA


Brittany Wagner Cashier Employment History Cashier 2020 - Present WalmartHouston, TX • Cashier service desk ass money center • Retrieve new merchandise and put it on the floor. • Ring up customers, stock shelves, help customers find items in store, retrieve buggies from the parking lot. • Provide customer service, operate cash register, answer phones, and kept area clean. Booth Cashier 2019 - 2020 J. C. PenneyGrove City, OH • Assisted in Cosmetic sales Customer service Inventory Assisted with inventory demonstration to ensure department appeal Department organization • Folded and hung new merchandise. • Checked out daily customers on the POS system Assisted with finding outfits for customers in the Men's Dept. • Operated cash register and scanners to compute and record totals of transactions and process merchandise returns and exchanges. • Help stock shelves or face the store when necessary • Greet and help customers with merchandise, recover sales floor/fitting room area; backup cashier Sales Floor Associate (Part-Time) 2018 - 2019 J. C. PenneyGrove City, OH • Ship defective jewelry back to vendors. • Operated cash registers, performed minor watch repairs and adjustments, and sent out jewelry for offsite repair. • Assisted customer inquiries using the best customer service Performed various tasks for the cleanliness and organization of the store • Lead and direct sales team consisting of 6 members in accomplishing company sales goals. Education Bachelor's Degree Medical Assisting Services 2016 - 2019 Harrison College - Columbus, OHGrove City, OH Contact Information Houston, TX (220) 555-3695 bwagner@example.com Skills Front Counter Slot Machines Daily Transactions New Customers Sales Transactions Customer Relations Stock Shelves Foreign Currency Communication Retail Sales


Virginia Ward Cashier Detroit, MI (230) 555-4823 vward@example.com Skills Front Counter Orderly Condition Stock Items Public Facilities Financial Transactions Customer Orders Greeting Customers Safe Environment Business Office Sales Floor Employment History Cashier 2019 - Present McDonald'sDetroit, MI • Cross-trained and provided back-up for other customer service representatives when needed. • Worked as the Drive-Thru cashier and Front Counter at McDonalds. • Take customer orders in a professional manner Counting of monies/balancing of cash register daily Complete orders with speed and accuracy as required Snack Bar Cashier 2015 - 2019 McDonald'sDetroit, MI • Initial contact for most customers providing fast and accurate customer orders while handling a high volume of cash and credit transactions. • Resolve customer complaints in a proactive manner. • Keep my area clean Customer service Greet customer Quick and friendly service Student Worker 2010 - 2014 Wayne State University Physician GroupDetroit, MI • Worked in the library of urban affairs and research in charge of providing administrative assistance to departmental staff. • Answer and route incoming and outgoing telephone calls. • Test and maintain laboratory equipment Computer software/hardware installation Install and prepare presentation equipment Education Master's Degree Social Work 2014 - 2015 Eastern Michigan UniversityYpsilanti, MI Bachelor's Degree Social Work 2007 - 2010 Wayne State UniversityDetroit, MI


Christine Carter Cashier Phoenix, AZ (410) 555-1070 ccarter@example.com Experience: Cashier Safeway Phoenix, AZ 2011 - Present • Provide customer service and information on products and services. • Operate the cash register while thoroughly executing customer transactions in an effective manner. • Provided outstanding customer service while ringing up customers for their grocery purchases and maintaining an accurate till. • Maintained high standards of customer service during high-volume, fast-paced operations. Hostess Cashier Taco Bell Phoenix, AZ 2009 - 2011 • Demonstrated great understanding of the POS system. • Recommend menu items based on budget calculations, quota and customer desires. • Inspect and clean restrooms and work area. • Maintain excellent customer service with budgeted payroll. Ride Operator Walmart Houston, TX 2008 - 2009 • Learned how to use some of the Walmart equipment such as a pallet jack, and a epc in store gun. • Answer high volume phone calls from customers. • Operate Ride Secure the safety of customers Customer Service Representative Supervised employees in my department • Provided customer service in the food industry Operated amusement park attractions Skills • Menu Choices • Guest Service • Sales Floor • Sick People • Customer Questions • Safe Environment • Telephone Calls • Seat Belts • Kitchen Equipment • Weather Conditions Education: High School Diploma 2008 - 2008


Julia Webb Cashier Las Vegas, NV (750) 555-1380 jwebb@example.com Experience: 2017 - Present Cashier / McDonald's / Las Vegas, NV • Stock supplies, clean up tables, and empty trash as needed. • Greet & check out customers Bag their food Cook side items & desserts Restock Sauces Clean the front counter & lobby • Cashier, cleaning, cooking, prepare menu items to order, and greet customers. • Perform quality customer service, operated the cash register and cooked quality food. 2016 - 2017 Cashier/Overnight Stock / Taco Bell / Las Vegas, NV • Assisted all front registers, took orders correctly, upkept maintenance, washed dishes, gave great customer service • Well Customer service attending and keeping a positive attitude in lunch rushes • Take Orders on Front Counter & Drive Thru * Clean & Sanitize Dining Room Area in Restaurant • Take orders and clean the Lobby and when we closed I washed all the dishes • Work in the back room unloading delivery trucks using the proper equipment. 2015 - 2016 Prep Cook/Dishwasher / Denny's / Las Vegas, NV • Load and Unload Dishwasher * Prep meals • Wash dishes, clean restaurant, take out trash, stock glasses plates and utensils, bus and clean tables. • Maintain a clean environment, wash and dry dishes and utensils above standards to ensure the safety of customers and staff. • Stocked and maintained sufficient levels of food products at line stations to assure a smooth service period. Skills: Dishwasher, Line Cooks, Deli, Store Shelves, Positive Attitude, Sous, Kitchen Equipment, Clean Kitchen, New Merchandise, Dishes Education: 2015 - 2015 High School Diploma /


Sandra Hunt Cashier Atlanta, GA \| (490) 555-0552 \| shunt@example.com Work Experience Cashier, Zaxby's - Atlanta, GA 2019 - Present Provided excellent customer service Maintained cleanliness of environment Handled all monetary transactions Provided excellent customer service Janitorial Service Burger King Provided excellent front line customer service. Cashier/Overnight Stock, The Home Depot - Atlanta, GA 2016 - 2019 Greet customers when they are in the store and ask if they need any assistance. Experience in customer service, processing credit applications at the POS, processing returns. Take payment in exchange for goods sold Stock depleted items on the store shelves. Cashier/Overnight Stock, The Home Depot - Atlanta, GA 2015 - 2016 Assisted customers with inquiries and project assistance Coordinated loss prevention plans Performed register audits Teach other associates about loss prevention techniques. cash handling, balancing currency drawer to cash receipts, customer service, sales and suggestive selling, merchandise stocking. Skills Unload Trucks, Service Desk, Stock Shelves, Courteous Service, Exit Doors, Large Items, Issue Receipts, Store Policies, Timely Fashion, Drive-Thru Education High School Diploma 2015 - 2015


Grace Knight Cashier Chicago, IL (930) 555-5409 gknight@example.com Experience Cashier, Walgreen Co, Chicago, IL 2011 - Present • Greet customers * Cash handling * Maintain appearance of store * Assist customer with buying needs * Developed photos • Greet customers entering establishments, provide product and service information. • Organized inventory by managing sales floor while assessing sales numbers to suggest product continuations. • Accepted payments Provided good customer service Maintained a clean and safe environment Ensured customers had a pleasant shopping experience Floor Cashier, McDonald's, Chicago, IL 2009 - 2011 • Analyzed customer complaints and feedback for constant improvements. • Provide customer service and ensure that customer orders were correct. • Take customer orders Clean and stock Interact with customers Sandwich Artist, Subway, Chicago, IL 2008 - 2009 • Monitor food preparation or serving techniques to ensure that proper procedures are followed. • Prepared products and maintain food safety and sanitation standards. • Train new employees on company policies, customer service, and food preparation. • Inspect and clean food preparation areas. • Prepare food, maintain food safety and sanitation standards.Greet and invite them to experience the best customer service. Skills • Sales Transactions • Complete Understanding • Customer Transactions • Current Sales • Greeting Guests • Greeting Customers • Customer Orders • New Merchandise • Communication • Sanitation Standards Education 2008 - 2008 High School Diploma


Amber Jackson Cashier Lynchburg, VA \| (860) 555-9008 \| ajackson@example.com Employment History: Walmart - Lynchburg, VA 2020 - Present Cashier • Worked cash register, stock shelves • Insured customers were is a safe environment by reporting and securing all hazardous areas. • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. • Monitored and ensured timely completion of cake orders, and prep food for deli fryers. • Bag, box, or wrap merchandise Process merchandise returns and exchanges. The Salvation Army - Lynchburg, VA 2018 - 2020 Bakery Clerk And Cashier • Handled customer orders with exemplary customer service. • Provide excellent customer service to patrons of Consumers Beverages in addition to operating cash register. • Check out customers, make appropriate change based on tender using POS system Keep store organized Restock shelves Spot shoplifting Handle returns The Salvation Army - Lynchburg, VA 2016 - 2018 Baby Sitter (Part-Time) • Plan, prepare and arrange nutritious meals for children Adhere to particular dietary rules of family Oversee young children and pets • Instruct and assist children concerning health and personal habits such as eating (table manners), toilet behavior. • Provided companionship and personal care services. • Provided child care three days a week. • Assisted the six year old with homework, prepared nutritious meals, supervised activities of two children 2 and 6 years old Skills: Nutritious Meals, Customer Service, WIC, Child Care, Different Families, Wedding Cakes, Sales Floor, Retail Sales, CPR, Product Freshness Education: Liberty University - Lynchburg, VA 2015 - 2018 Bachelor's Degree Early Childhood Education


Daniel Gibson Cashier phone(670) 555-3016 addressChicago, IL emaildgibson@example.com Experience 2019 - Present Cashier Burger King · Chicago, IL • Worked cash register at the drive-thru and front counter. • Prepared and assembled food orders Cleaned the store Provided customer service 2015 - 2019 Front End Associate Burger King · Chicago, IL • Provide unsurpassed customer service to customers and associates. • Balance without error Provide superior customer service • Establish standards for personnel performance and customer service. 2014 - 2015 Resident Assistant Brookdale Senior Living · Oakbrook Terrace, IL • Take personal care of resident of the Senior Living Facility • Provide personal care with residents. • Assist residents with daily living activities including personal grooming. Skills • Positive Attitude • Safety Procedures • Customer Questions • Efficient Service • Personal Care • Alzheimer • Facility • Stock Shelves • Bank Deposits • Residential Life Education 2014 - 2014 Some College Courses Accounting DeVry University · Oakbrook Terrace, IL


Timothy Brown Cashier phone:(690) 555-9587 email:tbrown@example.com address:Columbus, OH Employment History Cashier 2019 - Present Speedway · Columbus, OH • Retail position, Customer service, cashier, Food prep • Provide customer service to all customers at all times. Baker/Cashier 2018 - 2019 CVS Health · Columbus, OH • Assist with inquiries about the products we sell, stocking shelves and maintaining a high quality of customer service. • Handled all customer complaints and issues with high professional courtesy. • Assist customers with finding what they need and help check them out Organize shipment of items Positive attitude with customers • General cashiering, customer service, and handling and general maintenance of self-check units. Prep Cook/Dishwasher 2008 - 2018 Taco Bell · Columbus, OH • Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment. • Wash and clean raw food products. • Cleaned, organized, sterilized - dishes, work areas, broilers & fryers, and cooking equipment. • insure that food safety and sanitation standards are met. • Position requires working knowledge of all line stations and the ability to maintain the high company standards. Skills Prep Food Store Shelves Customer Questions Kitchen Equipment Mop Floors Trash Removal Scrub Floors Menu Items Wedding Cakes New Merchandise Education High School Diploma 2008 - 2008

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What soft skills should all Cashiers possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of cashier skills to add to your resume

The most important skills for a cashier resume and required skills for a cashier to have include:

Front End
Cash Handling
Basic Math
POS
Customer Service
Customer Complaints
Customer Issues
Sales Floor
Customer Transactions
Product Knowledge
Food Preparation
Customer Orders
Excellent Guest
Customer Inquiries
Stock Shelves
Quality Customer Service

Sales Transactions
Cash Drawers
Food Orders
Computer System
Groceries
Service Desk
Safety Standards
Inventory Control
Cash Control
Mathematics
Product Handling
Credit Card Payments
WIC
Credit Card Transactions
Cash Registers
Store Policies

Optical Price Scanners
Automatic Debits
Process Merchandise Returns
Reconcile Cash
Stock Room
Bank Deposits
Monetary Transactions
Identify Prices
Stock Merchandise
Phone Orders
Store Merchandise
Clean Store
Tabulate Bills
Pleasant Shopping
Front Counter
Walmart

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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