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Captain skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical captain skills. We ranked the top skills for captains based on the percentage of resumes they appeared on. For example, 21.0% of captain resumes contained customer service as a skill. Continue reading to find out what skills a captain needs to be successful in the workplace.

15 captain skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how captains use customer service:

Maintained store inventory while ensuring functionality of store website in addition to providing impeccable customer service and ensuring customer satisfaction.
Green Belt Certification Training Chosen by leadership as Customer Service Representative to participate in training held at Nashville Business Center.

2. Safety Standards

Here's how captains use safety standards:

Championed safety culture, identifying opportunities to enhance safety procedures, and recommended and implemented improved safety standards.
Implemented manufacturing procedures and process safety standards leading to improved personnel safety and quality.

3. Food Preparation

Here's how captains use food preparation:

Informed customers about food preparation details, communicating specific customer needs to chefs.
Monitored food preparation and serving techniques to ensure proper procedures were followed.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how captains use pos:

Maintained inventory with receiving/shipping of items on POS systems and arranged basic in-house book-keeping.
Be proficient in POS and MPOS systems including Search and Send, My Client and Macy's shopping app.

5. Role Model

A role model is a person with desirable qualities who inspires other people to emulate their example.

Here's how captains use role model:

Developed initiatives to reduce juvenile crime by deterring school truancy and providing positive role modeling.
Developed strong leadership skills, provided positive role model for underclassmen, helped to run Captains practice, and assisted Coaches.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how captains use logistics:

Served as Battalion Chief Internal Logistics Officer, Military Warehouse Manager and Parachute Rigging Company Executive Officer / Platoon Leader.
Developed training/instruction in doctrine, unit leadership and personnel functions to allow graduates to become General Managers of logistics companies.

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7. Fine Dining

Here's how captains use fine dining:

Engaged in customer interaction including menu and product knowledge, order taking and handling customer issues in a fine dining environment.
Provision of fine dining service, sales, ongoing training and development of staff, setting up rooms for parties.

Select Skills To Add To Your Resume

Customer Service

Safety Standards

Food Preparation

POS

Role Model

Logistics

8. Emergency Situations

Here's how captains use emergency situations:

Coordinated installation-level response to all emergency situations, unit deployments, mobilizations, and higher headquarters directives and operations.
Supervised emergency response personnel and ensured the safety and quality of services delivered for a multitude of emergency situations.

9. Customer Complaints

Here's how captains use customer complaints:

Assisted senior management with certain duties including staff management, customer complaints, administrative paperwork, training, and scheduling.
Handled over $8000 worth of seafood orders weekly with zero customer complaints for full years of employment.

10. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how captains use cpr:

Implemented a community education program that offered courses in CPR, babysitting CPR, Citizen Corp courses, and fire prevention.
Ship Navigation and safe vessel operations, security procedures and proper crowd control, fire fighting, 1st aid/ CPR.

11. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how captains use faa:

Managed flight crew and served as sole responsible party for the command and control of FAA Part 121 Air Carrier Operations.
Maintained a high level of knowledge and compliance of aircraft operations, FAA regulations, and company procedures and policies.

12. Giveaways

Here's how captains use giveaways:

Researched and planned Game Day giveaways.
Hosted contests, giveaways, and promotional games.

13. Leadership

Here's how captains use leadership:

Received continuous recognition from both store leadership and customers for delivering excellent customer experiences while continuing to exceed heavy workload goals.
Provided leadership, mentoring, and training for commissioned and non-commissioned soldiers in a military headquarters staff and line unit organization.

14. USCG

Here's how captains use uscg:

Worked with USCG, naval architect, and client in developing evacuation plan and placement of lifesaving and fighting equipment.
Keep written and digital records in compliance with USCG, FCC, OSHA, and company policies and regulations.

15. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how captains use law enforcement:

Facilitated the transition of law enforcement supervision to civilian management after thorough analysis of the most effective and efficient resources.
Coordinated investigations and security functions, working with state, local and federal law enforcement agencies and private security contractors.

12 Captain Resume Examples

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Jacqueline Carroll Captain Contact Information New York, NY (990) 555-0205 jcarroll@example.com Skills • Communication • Logistics • Customer Service • Product Knowledge • Sales Intern • Purchase Orders • Sales Goals • Powerpoint • Data Analysis • Procedures Employment History Captain 2020 - Present Entertainment Cruises New York, NY • Cooked, food preparation, washed dishes, general custodian, customer service • Serve as line of communication between performers, crew and all touring staff. • Served as a mentor and role model for team in and out of pool * Facilitated communication between coaches and athletes • Service in food preparations, cash handling, Register operations. Captain 2017 - 2020 Varsity team New York, NY • Use of teamwork and communication to form a united and empowered team of motivated individuals working together. • Selected for varsity as freshman. • Promoted good sportsmanship on and off court; Motivated my teammates and role model for work ethic. • Served as a leader, role model, and friend on and off the court. Sales Internship 2016 - 2017 Aflac Towson, MD • Promoted from Account Manager after hitting sales goals and meeting account acquisition requirements. • Expanded my own business by presenting, selling, and networking with business owners and professionals. Education Bachelor's Degree Kinesiology 2013 - 2016 Towson University Towson, MD


Denise Torres Captain Contact Info Galliano, LA (880) 555-5828 dtorres@example.com Skills CPRStaff MembersChild CareFront OfficeDaily ActivitiesCommunicationMathematicsMenu ItemsSafe OperationFood Preparation Employment History Captain 2020 - Present Edison Chouest Offshore Galliano, LA • Handled opening and closing procedures. • Develop departmental objectives, budgets, policies, procedures, and strategies. • Served as Logistics officer, responsible for over one million dollars in accountable mechanical maintenance equipment. Water Vessel Captain 2017 - 2020 YMCA of Greater Indianapolis Fishers, IN • Presented for Structure Tone staff members. • Captain of 2009 PSAC Championship Team PSAC All-Conference Linebacker, 2008-2009 & 2009-2010 Encouraged positive attitudes, teamwork, and work ethic • Led an organization of over 145 employees through advanced training with new equipment and new procedures. • Managed food preparation and serving equipment. Summer Camp Counselor 2016 - 2017 YMCA of Greater Indianapolis Fishers, IN • Display and maintain role model behavior for the youth while helping them cope with difficulties and solve problems. • Followed pre-set lesson plans for daily activities and lessons. • Helped teachers with daily activities and made sure everything ran smoothly as each day proceeded. • Assisted the program coordinator with lesson plans and daily activities. Education Bachelor's Degree Human Development 2013 - 2016 Kansas State University Manhattan, KS


Ethan Knight Captain Lake Buena Vista, FL eknight@example.com (590) 555-2959 Experience Captain 2018 - Present The Walt Disney CompanyLake Buena Vista, FL • Maintained clear communication and approachability with cast members while in feedback sessions and meetings both onstage and offstage. • Reviewed daily incident reports and ensured proper authorities were briefed. • Communicate with banquet director/manager about daily functions Supervise banquet functions Assign task to banquet server. • Service in food preparations, cash handling, Register operations. Steamboat Captain 2008 - 2018 Pendleton Heights High SchoolMuncie, IN • Organized and lead forty-five man emergency response team. • Train officers in post policies and procedures • Qualified Assistant ManagerEnsure appropriate food preparation activities. • Organize and feed 600 to 1000 Amazon employees with a different menu items daily and monthly. Student Athlete 2002 - 2008 Pendleton Heights High SchoolMuncie, IN • Selected by Ithaca College coaching staff to complete the Leadership Academy and become member of the Ithaca College Student-Athlete Advisory Committee. • Coached JV softball Assisted head coach with conditioning, practices and game preparations • participated in the administrative process in Vanderbilt's Athletic program and ensured compliance with NCAA regulations. • Adhere to all policies and regulations of the Director of Athletics, University, OVC and NCAA. Skills Softball Vessel Maintenance Company Policies Powerpoint Communication Ncaa Chemistry Grade Girls Positive Attitude Logistics Education Bachelor's Degree Kinesiology 1999 - 2002 Ball State UniversityMuncie, IN


Christian Hernandez Captain Employment History Captain 2018 - Present Taco BellMilwaukee, WI • Prepared food following federal health guidelines and company policies. • Assist with food preparation and expedited orders, while maintaining a high standard of cleanliness • Combined Food Preparation and Serving Worker, Including Fast Food. • Clean kitchen, serving and dining areas everyday Take orders, run food and operate POS system • Served as a role model of discipline, sacrifice, hard work, and a positive attitude. Captain 2017 - 2018 MOD PizzaWashington, DC • Direct or coordinate crew members. • Instructed cooks and other workers in food preparation, cooking, presentation. • Train new employees on food preparation, food handling, food cooking, and order making procedure. Scout 2014 - 2016 SKCColumbus, OH • Developed code using shared memory/semaphores to test and verify end-to-end communication. • Organized and led a community service project to landscape Thomas Jefferson High School's front garden. • Provided instruction for the following merit badges:* Wilderness Survival* Orienteering* First aid • Balanced a similar schedule and strict standards that are imposed on student athletes without being compensated similarly. • Secure and prepare ammunition on scout vehicles Perform navigation during combat missions Report information on terrain, weather and enemy • Exhibited superior proficiency on multiple weapon systems, primarily the M4 carbine. Education Master's Degree Business 2016 - 2017 Strayer UniversityWashington, DC Bachelor's Degree Business 2011 - 2014 Ohio State UniversityColumbus, OH Contact Information Milwaukee, WI (470) 555-2568 chernandez@example.com Skills Crew Members Clearance Leadership Development Role Model FL Vessel Maintenance Weapon Systems Multiple Leadership Positions Leadership Positions East Coast


Adam Johnson Captain Knoxville, TN (340) 555-4994 ajohnson@example.com Skills Cape Procedures Prospective Student-Athletes Ncaa Combat GPA Positive Attitude Customer Complaints Communication Player Development Employment History Captain 2014 - Present DS Services HoldingsKnoxville, TN • Organized meetings to introduce new procedures and sale promotions, and conducted needed training associated with these changes. • Cooked, food preparation, washed dishes, general custodian, customer service • Well versed in all aspects of POS systems and installations. • Train new employees on food preparation, food handling, food cooking, and order making procedure. • Answer questions about menu items, giving recommendations upon request and inform customers of daily specials. Captain 2010 - 2014 DS Services HoldingsKnoxville, TN • Followed food safety procedures according to company policies and health and sanitation regulations. • Worked as part of a team and interacted with diverse customers and staff members. • Monitor food preparation and methods. • Greeted customers entering store and resolve customer complaints by answering questions. Student Athlete 2008 - 2010 University of TennesseeKnoxville, TN • Received Capital Athletic Conference All-Academic Honors for maintaining a 3.0 GPA, and earned varsity letters two consecutive years. • Key accomplishments included: Led marketing/promotions, scouting, and player development. • Started and lettered for 4 straight years Scout Team Offensive Player of the Year 2010 All-Conference Honorable Mention 2011 • Recruited, trained, instructed and coached softball players. Education Bachelor's Degree Marketing 2005 - 2008 DePaul UniversityChicago, IL


Patrick Anderson Captain San Diego, CA (920) 555-6542 panderson@example.com Experience: Captain United States Marine San Diego, CA 2014 - Present • Train officers in post policies and procedures • Executed staff scheduling, payroll, communication and discipline. Captain AT&T Atlanta, GA 2011 - 2014 • Managed Yacht Charter Business with Captain Gene Costa, running private and charter yachts with up to 3 additional crew. • Develop, review and update standard operating procedures (SOPs) required for ISO/TL9000 certification audits. • Communicated with the Companies on current operating procedures and reporting. Sales Internship AT&T Atlanta, GA 2010 - 2011 • Achieved or surpassed sales quota for internet and print advertising in multiple months in the 2010 Middle Tennessee markets. • Review and critique recorded sales/customer service queue calls. Skills • Sales Intern • Sales Reports • Incident Reports • Account Executives • Procedures • Customer Service • GPS • ABS • Role Model • Instagram Education: Bachelor's Degree Strayer University Washington, DC 2007 - 2010 • Major: Management


Kayla Simpson Captain San Bernardino, CA (410) 555-5267 ksimpson@example.com Experience: 2019 - Present Captain / Taco Bell / San Bernardino, CA • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures. • Assist with food preparation and expedited orders, while maintaining a high standard of cleanliness • Combined Food Preparation and Serving Worker, Including Fast Food. • Processed cash and credit card transactions according to procedures. • Coordinated security efforts with casino officials as well as local law enforcement. 2009 - 2019 Fishing Boat Captain / CUTCO / San Bernardino, CA • Certified California State Fire Investigator: In charge of investigation and safety procedures of fire and crime scenes. • Assist managers and supervise talents; resolve customer complaints; reconcile cash registers; receive and put away inventory; clean theatres • Oversee the daily operations of the station while the officer is unavailable. 2008 - 2009 Sales Internship / CUTCO / San Bernardino, CA • Assisted Account Executives and Planners with market research, competitive analysis and budget updates. • Generated and analyzed sales reports, facilitated communication between the sales staff and clients, and coordinated sales events. Skills: Sales Intern, Volleyball, Product Knowledge, Championship, Procedures, Customer Relations, Account Executives, Counter Sales, Combat, Uscg Education: 2005 - 2008 Bachelor's Degree Business / California State University - San Bernardino / San Bernardino, CA


Brittany Andrews Captain Medford, MA \| (860) 555-4090 \| bandrews@example.com Work Experience Captain, The Cross Country Group - Medford, MA 2017 - Present Facilitated team meetings, organized and led team practices, and maintained communication with the team year-round. Ensured corrective action procedures were being followed by staff. Created banquet summaries and followed procedures to completion. Supervised fire engine with 5 person crew, including evaluations, training, and logistics Ensured that federal regulations regarding cleanliness and food preparation were met. Water Vessel Captain, FedEx - Bronxville, NY 2016 - 2017 Bestow outstanding interpersonal communication with customers on a daily basis. Loaded wide and narrow body aircrafts according to FAA policies and procedures. Managed the operation of the aircraft, to include 6 to 13 crew members, on domestic and international flights. Coordinate flight activities with ground crews and air traffic control and inform crew members of flight and test procedures. Historian, St. Stephen's Community House - Bronxville, NY 2014 - 2016 Served as an Architectural Historian in the Cultural Resources department. Performed and managed historical research, writing, and collection and preservation of historical materials. Executed long-term visions of the fraternity working alongside fellow executive members -Organized and implemented multiple alumni and family events for our chapter Created and renovated fraternity social sites such as Tumblr, Facebook, and LinkedIn to keep alumni informed. Skills Positive Attitude, Heavy Instruments, Emergency, Federal Agencies, Vessel Maintenance, Cultural Resources, Social Events, Procedures, Championship, Food Preparation Education Master's Degree Criminal Justice 2013 - 2014 Monroe College - Bronxville, NY Bachelor's Degree Criminal Justice 2010 - 2013 Virginia Commonwealth University - Richmond, VA


Diane Brown Captain Atlanta, GA (900) 555-9504 dbrown@example.com Experience Captain, DS Services Holdings, Atlanta, GA 2020 - Present • Instructed cooks and other workers in food preparation, cooking, presentation. • Experienced in scheduling crew members, portion control, accounting, inventory ordering, training and hiring. • Answer questions about menu items, giving recommendations upon request and inform customers of daily specials. • Assisted with training new crew members. Co-Captain, Buffalo Wild Wings, Indianapolis, IN 2019 - 2020 • Advertise and promote menu items by Buffalo Wild Wings directly to Guest. • Sampled menu items to guests. • Promote all new products and push for customers to try new menu items. • Greeted guests at their tables to offer them samples of new menu items or any of the tap beers. Swim Coach, YMCA of Greater Indianapolis, Phoenix, AZ 2017 - 2019 • Teach young men how to wrestle at both the JV and Varsity level. • Gained the responsibility to be a good role model for the athletes and earning the respect of the players and parents. Skills • Communication • Valuable Player • Role Model • Uscg • CPR • All-Conference • Vessel Maintenance • Soccer • Private Owners • Water Safety Education 2014 - 2017 Bachelor's Degree Psychology, Arizona State University Phoenix, AZ


Nathan Patterson Captain Atlanta, GA \| (440) 555-6047 \| npatterson@example.com Employment History: DS Services Holdings - Atlanta, GA 2011 - Present Captain • Answer questions about menu items, giving recommendations upon request and inform customers of daily specials. • Train new employees on food preparation, food handling, food cooking, and order making procedure. • Well versed in all aspects of POS systems and installations. • Fostered a team atmosphere through improved training, communication, and motivation, ensuring clear direction and employee preparedness. • Followed food safety procedures according to company policies and health and sanitation regulations. • Monitor food preparation and methods. Hibbett Sports - Birmingham, AL 2001 - 2011 Captain • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. • Supervised, trained and developed team members in accordance with company policies and procedures. • Respond to Medical, structure fires, vehicle accidents and all emergency's in and throughout the county. • Conducted numerous Facility Inspections and Pre-Fire Planning to identify fire hazards and deficiencies. Ashford University - San Diego, CA 1999 - 2001 Peer Advisor • Addressed objections by prospective students in regards to financial obligations incurred and program completion concerns. • Led admissions tours and information sessions weekly to prospective students and parents. • Become a role model for mentees. • Assist students with the enrollment process, while maintaining a high level of customer service and integrity. • Ensured effective communication between student and various departments while acting as a liaison for the student • Answered student questions about academic requirements, university resources, or area of specialty. Skills: Fire Suppression, Academic Support, Crew Members, Communication, Capt, Company Policies, F-1, Available Resources, Special Education, Positive Attitude Education: Arizona State University - Phoenix, AZ 1998 - 1999 Master's Degree Psychology Arizona State University - Phoenix, AZ 1995 - 1998 Bachelor's Degree Psychology


Justin Sanchez Captain phone(530) 555-0652 addressMonroe, LA emailjsanchez@example.com Experience 2020 - Present Captain Darden Restaurants · Monroe, LA • Train new hires Prepare pizza and other menu items Deliver pizzas Cash register operator • Make sure we use proper clean food preparations areas to ensure safe and sanitary food-handling procedures. 2019 - 2020 Captain Hibbett Sports · Monroe, LA • Developed a new logistics process for unloading, stocking, and backstocking all of the stores P-Fresh . 2018 - 2019 Historian AMERICAN MARKETING SYS · New York, NY • Implement new rules and bi-laws within the fraternity; * Validate and process any events that are planned. • Served as an Architectural Historian in the Cultural Resources department. • Volunteered on Race Committee by creating and placing ads, writing and sending out press releases, and scheduling media appearances. • Increased member acquisition and engagement via social media (Twitter, Facebook, YouTube, etc.) • Performed and managed historical research, writing, and collection and preservation of historical materials. • Recruited new members annually Built relationships with local organizations Skills • Combat • Valuable Player • Food Preparation • Architectural Surveys • POS • Positive Attitude • Historical Data • Social Events • Community Outreach • Staff Members Education 2017 - 2018 Master's Degree Business Strayer University · Washington, DC 2014 - 2017 Bachelor's Degree Business Colorado Technical University · Colorado Springs, CO


Mark Flores Captain phone:(950) 555-5559 email:mflores@example.com address:Fairfax, VA Employment History Captain 2018 - Present United States Marine · Fairfax, VA • Communicated with the Companies on current operating procedures and reporting. • Led and participated in planning and reverse process planning exercises for hundreds of combat missions. • Use of gps, depth sounder, radar, and radio communication. • Ensured that all officers followed company policies and procedures while interacting regularly with the citizens of the community surrounding West Patrol Division Co-Captain 2016 - 2018 United States Marine · Fairfax, VA • Used design aides such as Solidworks to design parts of the racecar. • Led team by communication, confidence and assertiveness. • Organized its logistics support capability and addressed / resolved readiness problems. Tennis Instructor 2011 - 2015 Flint Hill School · Fairfax, VA • Planned, organized, and executed official visits for prospective student athletes when they visited campus. • Coordinated recreational tennis programs for novice tennis players of all ages. • Created a comfortable and safe environment for participants. • Assisted tennis instructor in supervising tennis program. Skills Positive Attitude Group Tennis Lessons Cancer Research Menu Items Valuable Player Saac Powerpoint Championship Customer Service Vessel Maintenance Education Master's Degree Communication 2015 - 2016 George Mason University · Fairfax, VA Bachelor's Degree English 2008 - 2011 George Mason University · Fairfax, VA

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List of captain skills to add to your resume

The most important skills for a captain resume and required skills for a captain to have include:

Customer Service
Safety Standards
Food Preparation
POS
Role Model
Logistics
Fine Dining
Emergency Situations
Customer Complaints
CPR
FAA
Giveaways
Leadership

USCG
Law Enforcement
Championship
Soccer
All-Conference
Coast Guard
Incident Reports
Community Services
Scholarship
PowerPoint
NCAA
Fire Suppression
Sales Floor

Combat
EMS
Volleyball
Training Programs
Exceptional Guest
GPA
Food Orders
Platoon
Firefighting
Inventory Control
Caribbean
Valuable Player
Medal

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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