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Caller skills for your resume and career

Updated January 8, 2025
2 min read
Caller Example Skills
Below we've compiled a list of the most critical caller skills. We ranked the top skills for callers based on the percentage of resumes they appeared on. For example, 27.5% of caller resumes contained outbound calls as a skill. Continue reading to find out what skills a caller needs to be successful in the workplace.

15 caller skills for your resume and career

1. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how callers use outbound calls:
  • Handled inbound/outbound calls with members regarding business surveys.
  • Make outbound calls to follow up on sleep therapy and to inform patients about their eligibility for new supplies.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how callers use customer service:
  • Practiced superior customer service, including the capacity to receive feedback graciously.
  • Provided superior customer service and professionalism to internal and external customers.

3. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how callers use cold calls:
  • Supervised and managed telemarketers/ cold callers for discount credit card processing.
  • Started off cold calling to get quotes on car insurance, then started to document for the main office agent.

4. Fundraise

Here's how callers use fundraise:
  • Developed strong relations and communicated with alumni in order fundraise for the university.
  • Called Capital University alumni to fundraise for the school and inform them of upcoming events hosted by Capital.

5. Financial Support

Financial support is the financial resource or money provided to an organization to support its operations. Financial support is generally provided by the government, or private institutes such as non-profits, or aid institutes. Financial support usually does not have any interests or benefits to be returned.

Here's how callers use financial support:
  • Called alumni and friends of College to encourage engagement and financial support
  • Contacted alumni/friends of Clemson University and asked for financial support.

6. Computer System

Here's how callers use computer system:
  • Entered accurate computer data, demographic into computer system.
  • Skilled at gathering information quickly and using relevant resources to direct calls (telephone, computer system).

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7. Fine Arts

Here's how callers use fine arts:
  • Direct phone sales for fine arts subscriptions.
Select Skills To Add To Your Resume

8. Computer Software

Here's how callers use computer software:
  • Secured payment information into computer software.
  • Developed communication and marketing skills over the phone and skills operating computer software and phones in the call center.

9. Inbound Calls

Here's how callers use inbound calls:
  • Receive inbound calls to answer any questions or take orders.
  • Answer the customers questions about there auto or home incursions* Input customers information in the system* Answer inbound callsCVS

10. Student Scholarships

Here's how callers use student scholarships:
  • Called Rutgers affiliates to raise support for student scholarships and university improvements.
  • Call parents, friends, and alumni for donations to the annual giving campaign for student scholarships and other academic resources.

11. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how callers use financial aid:
  • Make phone calls, ask for donations for the Franciscan Annual Fund, and help raise money for student financial aid.
  • Call alumni, parents, and friends of the university to fund raise for student financial aid

12. Alumni Relations

Here's how callers use alumni relations:
  • Developed lasting alumni relationships to encourage philanthropic support of the University and its various missions.
  • Called alumni and completed a three-level ask for donations* Excelled at alumni relations and community relations

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how callers use telephone calls:
  • Fostered positive personal relations with alumni during short term telephone calls requesting contributions towards Salisbury University
  • Coordinated appreciatory notes, handled confidential alum information, and made telephone calls.

14. Non-Profit Organization

A non-profit organization (NPO) is a business that has been granted tax-exempt status by the Internal Revenue Service (IRS) because it serves a social cause and provides a benefit to the public. The organization must serve a social cause whether it is through services, goods, or both.

Here's how callers use non-profit organization:
  • Raised money for the University of California Santa Barbara's non-profit organizations.
  • Called past business donors and solicited donations for various contracted non-profit organizations.

15. Academic Programs

Here's how callers use academic programs:
  • Solicited gifts for academic programs and scholarships.
  • Assisted in answering inquiries regarding the changes on campus with many academic programs, athletic departments, etc.
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List of caller skills to add to your resume

Caller Skills

The most important skills for a caller resume and required skills for a caller to have include:

  • Outbound Calls
  • Customer Service
  • Cold Calls
  • Fundraise
  • Financial Support
  • Computer System
  • Fine Arts
  • Computer Software
  • Inbound Calls
  • Student Scholarships
  • Financial Aid
  • Alumni Relations
  • Telephone Calls
  • Non-Profit Organization
  • Academic Programs
  • Scholarship Fund
  • FRG
  • Financial Contributions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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