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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Current Need: McKesson is seeking a CRM Solutions & Optimization Lead to lead the strategy, development, and continuous improvement of our Salesforce Service Cloud platform, ensuring seamless integration with our Contact Center as a Service (CCaaS) solution in our Customer Experience Organization (CxO). This role will be responsible for defining the Salesforce roadmap, optimizing agent and customer experiences, and leveraging AI, automation, and analytics to drive operational excellence. The ideal candidate will have deep expertise in Salesforce Service Cloud, CCaaS integration (Genesys, Five9, or similar), and contact center best practices. They will collaborate with cross-functional teams-including McKesson Technology Teams, contact center business operations including back-office WFM teams, and executive leadership-to deliver a unified, best-in-class Salesforce CRM capabilities that supports McKesson's mission of improving healthcare access and service excellence. Key Responsibilities: Product Strategy & Roadmap: Define and execute the Salesforce CRM roadmap to enhance customer interactions and agent productivity. Align CRM capabilities with CxO's digital transformation initiatives for the Enterprise Contact Center. Partner with business stakeholders to gather requirements and translate them into actionable product features. Work closely with CxO Leadership and various key stakeholders, IT, Sales, Distribution, CRM vendors, and Product teams to gather requirements and feedback. Salesforce & CCaaS Integration: Ensure real-time data flow and synchronization between Salesforce Service Cloud and the CCaaS platform. Optimize case routing, AI-powered self-service, and omnichannel engagement through integrated solutions. Work with IT and vendors to implement CTI (Computer Telephony Integration), IVR, and agent desktop enhancements. Cross-Functional Collaboration: Work closely with customer service leaders to improve agent efficiency and customer interactions. Partner with IT, developers, and third-party vendors to implement and optimize Salesforce and CCaaS capabilities. Act as the bridge between technical teams and business users, ensuring smooth adoption of new features. Technology Evaluation and Implementation: Partner with McK Technology to evaluate emerging digital technologies, tools/platforms, and make recommendations on impact to business. Oversee the implementation of solutions, ensuring they are integrated into existing systems and processes effectively. Optimization & Continuous Improvement: Monitor contact center KPIs (AHT, CSAT, FCR, etc.) and optimize CRM workflows accordingly. Leverage AI-driven insights and automation to improve agent performance and customer satisfaction. Lead training and change management efforts to drive adoption of Salesforce and CCaaS tools. Minimum Requirement: Degree or equivalent and typically requires 7+ years of relevant experience. Critical Skills: 7+ years' experience with Salesforce CRM and at least one leading CCaaS platform (e.g., Genesys CX or Five9). 5+ years of experience in product management, preferably with exposure to contact center operations, digital transformation with CRM integrations. Strong understanding of contact center operations, case management, and omnichannel customer service. Strong experience with agile product development and integration projects. Ability to translate business needs into technical requirements and collaborate with IT teams. Strong stakeholder management, communication, presentation, and problem-solving skills. Preferred Qualifications: Salesforce Administrator or Service Cloud Consultant certification. Experience with AI-powered chatbots, automation, and self-service portals. Familiarity with speech analytics, sentiment analysis, and predictive customer insights. Knowledge of healthcare industry contact center environments. Understanding of API integrations, data mapping, and system architecture. Working Conditions: Work from Home / Office Demands Travel up to 20% We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $105,500 - $175,900 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!

Build a Meaningful Career With Unlimited Income Potential Are you looking for a careernot just another job? Were seeking driven, coachable individuals who are ready to start (or grow) a career in life insurance sales. Whether you're already licensed or brand new to the industry, we provide comprehensive support, training, and FREE LEADS to help you succeed. Youll be helping families across the country protect what matters mostall from the comfort of your home. What Youll Get: Free Leads No cold calling or chasing down prospects 100% Remote Work from anywhere with Wi-Fi Flexible Schedule Be your own boss, control your time Mentorship & Training Learn from industry leaders High Commission Structure Earn what you're worth Career Advancement Opportunities Build your own team, create long-term success Path to 6 Figures+ Many of our agents earn over $100K in their first 1-2 years What Were Looking For: Strong work ethic and a willingness to learn Excellent communication skills (via phone, Zoom, email) Coachable and goal-oriented Self-motivated with a desire for financial freedom Life insurance license (or willingness to get onewell help!) Ready to Start? If youre ready to build something meaningful and take control of your income and your future, apply today! Well reach out with more information on next steps, training, and how to get started. Apply now and let's grow together! RequiredPreferredJob Industries Other

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at ***************** 100% remote (EST) Duration - 3+ months Hours may include evenings, holidays and rotational weekend coverage Required Skills: • Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution. • Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills. • Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions. • Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments. • Ability to work flexible schedules including evenings, weekends and holidays. OpTech is an equal opportunity employer and it committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics

We are looking for a P&C Licensed Customer Service Specialist to start immediately! We are a local insurance agency owned and operated by Lisa Diemer for 29 years. Join a close knit team with our most tenured employee being with us 20+ years! About Lisa: Built her business from the ground up Small team of five looking to add one more to the family! Open door policy-you have a question? Just ask! Everyone makes mistakes, but not everyone learns from them, do you? We are fair, honest, and transparent about expectations We love to joke around and take genuine interest in the team. Birthday and holiday celebrations, quarterly outings, and just an overall friendly work environment & culture! About you: Self starter Hard worker Competitive Loves interacting with people Upbeat, bubbly personality About the job: Work with an experienced and top producing team to provide personalized customer service and build client relationships Support clients by responding to customer inquiries regarding coverages, billings, claims, and products while following agency processes and procedures Drive customer satisfaction with consistent follow through Process changes to existing accounts and policies Answer incoming phone inquiries with a welcoming demeanor Full-time, M-F Flexible schedule to accommodate appointments, sickness, life, etc. Job requirements: Exceptional attention to detail Polished business professional Competent in technology, specifically Salesforce, PCs, printers, fax, copy, etc. Transparent, open communication with team and clients Licensed, required Previous insurance industry experience, preferred Job Type: Full-time Salary & Benefits: Pay commensurate with experience, range from $42K+. Flexible schedule, paid holidays and vacations. 401K after one year.

American Marine Express Inc. is a customs-bonded common carrier headquartered in Cleveland, Ohio. We are dedicated to customer service and driver satisfaction, offering various transportation services including intermodal drayage, local/regional cartage, and over the road trucking services. Our facilities include secure yards for short-term storage of international container shipments, and we are strategically located near major railroads. Role Description This is a full-time on-site role for a Customer Service Representative at American Marine Express in the Columbus, Ohio Metropolitan Area. The Customer Service Representative will be responsible for providing exceptional customer service, support, satisfaction, and experience to clients on a day-to-day basis. Intermodal experience preferred but not required. Qualifications Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Strong interpersonal and communication skills Ability to handle various customer inquiries and issues efficiently Experience in the transportation industry is a plus High school diploma or equivalent required, additional education a plus

Business Talent Group (BTG) is the leading talent marketplace that connects independent management consultants, subject matter experts, project managers, and interim executives with the world's best companies. BTG provides just the right on-demand talent needed: remote or on-site, part-time or full-time, individuals or teams. That's why more than 50% of the F100 and hundreds of other leading companies trust BTG to curate, vet, and compliantly deliver talent who fuel growth, innovation, and performance improvement. BTG is a Heidrick & Struggles company. Client Service Associate: START DATE WILL BE JUNE 2025 Role & Responsibilities: As our Client Service (CS) team expands, we invite recent graduates or early professionals (with 0-2 years of experience) to become integral members of our team. We are seeking candidates who are inherently curious about business, self-motivated, and demonstrate an interest in talent vetting/sourcing and client service, thriving in a fast-paced environment. As a CS Associate, you will contribute to a team dedicated to delivering on-demand solutions and addressing client needs on a project-by-project basis. Collaborating both independently and with your team, you'll play a crucial role in sourcing and assessing senior talent, and cultivating relationships with industry experts and top-tier consultants to meet our clients' requirements. Your journey with us includes training and professional development opportunities, fostering your growth within the role. Our hybrid work model offers a flexible blend of in-office and remote work from your home office environment. Take the first step toward an exciting career with us as we shape the future of our Client Service team. Opportunities in Client Service at BTG: Success: Support the fulfillment of client opportunities, from talent identification to vetting, proposal drafting, contracting and preparing talent for project success; thereby ensuring a positive end-to-end talent and client experience Commercial Collaboration: Join a blended Client Development and Management (CDM) and Client Service commercial team, collaborating across functions with members of the account team to deliver talent for client needs End-to-End Talent Cross-Functional Collaboration: Partner with internal teams (sales, finance, legal) to facilitate the fulfillment of client opportunities Relationship Building: Cultivate positive relationships with consultants and clients, gaining exposure to various industries and forming connections with high-end consulting talent Career Growth: Gain exposure to the consulting world and seize opportunities for career growth, increased responsibility, exposure to complex client challenges and opportunities for industry specialization Preferred Attributes: Self-starter, entrepreneurial nature, high intellectual curiosity, professional communication skills, attention to detail, organized, team player. Confidence and maturity interacting with senior executives and talent across various corporations/industries Flexibility: Adaptability to a fast-paced environment, proven time management, and ability to manage multiple projects with competing deadlines Education: BA/BS degree (required) from a leading university; business-oriented internship experience preferred Skills: Proficient in Microsoft Office Suite; experience with Salesforce a plus

We seek a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be our client's first point of contact, providing exceptional service and support. You will use your communication skills to address questions, resolve issues, and enhance customer satisfaction. The ideal candidate will be adept at analyzing customer needs and delivering tailored solutions in a fast-paced environment. Responsibilities Respond to customer inquiries via phone, email, or chat promptly and professionally. Provide accurate information regarding products and services to clients. Analyze customer concerns and provide practical solutions to enhance their experience. Maintain a high level of phone etiquette while managing multiple calls. Document interactions with clients accurately in the system for future reference. Collaborate with team members to improve service delivery and client satisfaction. Participate in training sessions to stay updated on product knowledge and customer service techniques. Organize and maintain digital client files. Verify accuracy of quotes, proposals, binders, policies, and correspondence Handle phone reception, client interactions, and document transmission to clients/insurers Researching forms for coverage questions Requirements Unless you have the skills outlined below, you will not fit our firm well. Valid CA Property and Casualty insurance license 3+ years in Property Casualty insurance agency 3+ years in commercial lines insurance Knowledge of Acord insurance forms for commercial lines Experience with admitted and non-admitted carrier procedures Strong verbal and written communication skills Excellent organizational and documentation abilities Proficient in MS Word, Excel, Outlook, Adobe Acrobat, and Skype/MS Teams Valid CA Property and Casualty insurance license Must have references Experience with NowCerts agency management system and claims-made policy forms a plus. Join our team and contribute to creating memorable experiences for our customers! Pay: $25.00 - $40.00 per hour Expected hours: 25 - 40 per week Benefits: Flexible schedule Paid time off Work from home Shift: 8-hour shift Experience: Commercial Lines Insurance: 3 years License/Certification: CA Property and Casualty Insurance License Ability to Commute: El Cajon, CA 92021 (Required) Work Location: Hybrid remote in El Cajon, CA 92021

Our client, an Alternative Investment Fund, is seeking a Client Relations Associate in their Herndon, VA location: RESPONSIBILITIES: Develop and maintain trust-based relationship with the firm's client Develop strong understanding of client's business needs and goals Serve as an assistant to the Director or Manager on client accounts, becoming an important part of the engagement team Serve as a primary contact for the portfolio of clients and their investors across different sectors, including but not limited to, hedge funds, private equity, venture capital, real estate funds, private credit, etc. This would involve inquiries and requests via phone and emails. The candidate should be able to demonstrate the ability to respond to queries quickly and provide accurate information. Serve as an assistant to the Implementation lead, using project management skills to effectively deliver outstanding customer service and work collaboratively with our internal team of fund accountants and managers Manage account life-cycle throughout client engagement, client relationship management, and technology product demo Serve as the product specialist and provide support for certain technology products offered by the company Facilitate meetings with internal and external stakeholders to ensure timely deliverables meet client deadlines Stay on top of current regulations and company policies -be proactive rather than reactive in updating policies and informing staff, clients and investors of changes in policies and regulations Communicate with clients as necessary to obtain and update bank wire instructions as well as the authorized sign or lists Work on special projects and perform other duties as assigned JOB REQUIREMENTS We will equip you with the skills set necessary for this position during the initial training period. However, we are looking for candidates who possess the following qualities: Candidates must have strong communication skills, both verbal and written, to engage with clients professionally and clearly. Candidates must be highly responsive to clients' inquiries as our system will track the response time per our SLA policy Be able to report at our Herndon office 4 days per week (Monday - Thursday). Friday is designated as a Work From Home day, but candidate may require to come to the office should the needs arise. The company reserves the right to modify this policy in the future The role also requires availability for one to two hours per week, as needed, for evening phone calls between 8 PM and 11 PM Eastern, due to collaboration with other departments across different time zones. A minimum of 3 years of experience in the corporate working environment is required Prior experience in the financial services and/or asset management industry is preferred but not required Demonstrated ability of high levels of interpersonal, communication skills, self-motivation, self-direct, and work with little or no supervision and complete tasks within the defined project constraints Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening and presentation skills Familiar with leveraging client inquiry systems, e.g. Freshdesk is preferred but not required Desire to learn and willingness to "roll up the sleeves" to get the job done Positive attitude and good interpersonal skills Excellent organization and time management skills Strong working knowledge in researching technical topics Intermediate to advanced MS Excel skills, preferred

Immediate need for a talented Solutions Center Representative. This is a 12+months contract opportunity with long-term potential and is located in Scottsdale AZ / Columbus, OH(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-65954 Pay Range: $15 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, client policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Key Requirements and Technology Experience: Key Skills:Responds to incoming calls, FINRA, Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

The Patient Service Rep ensures timely patient service based on departmental protocol, policies and procedures. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Functions may vary per practice. PATIENT SERVICE FUNCTIONS • Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a telephone note for response by medical personnel; retrieves voicemails and answers/routes them as needed. • Answers incoming questions about the organization and provides callers with the address, directions, and other information. • Schedules appointments, verifies patient demographic and insurance information. Enters the appointment date and time into an EPM. • Telephones or writes patients to remind them of appointments. • Distributes new patient information packets. • Instructs new patients in completion of information forms; collects updates from current patients. • Schedules appointments following scheduling guidelines and referrals where applicable. • Greets and directs patients, vendors, and visitors. • Check patient in, verify demographics, insurance eligibility and obtain copy of insurance card. • Enters patient information into the computer; retrieves data as needed. • Confirms patient insurance eligibility using available systems. • Actively collects, records, and processes account payments and prepares transactions reports as directed. • Receives, sorts, and routes mail, and maintains and routes publications. • Completes patient outreach as directed. OTHER FUNCTIONS • Attends meetings and participates on committees as requested. • Attends and completes assigned training. • Performs other related duties and responsibilities as directed. • Complies with all company policies and procedures regarding HIPAA and handling of PHI. • Complies with all company policies and procedures regarding handling of cash or other payments. • Other duties as assigned. EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience. • High school diploma or general education degree (GED). • Prior medical office or customer services experience preferred.

Key Responsibilities: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center

The Customer Support Specialist, Employee Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience. Beyond resolving issues, this role will include collaborating cross-functionally to drive key support metrics, contributing to the training of new team members, and actively participating in creating a distinctive customer service culture that sets our client apart as an Earned Wage Access provider. What You'll Do: Handle incoming customer calls with focus on delivering accurate an satisfactor responses to their inquiries and concerns. De-escalate situations involving dissatisfied customers by providing patient assistance and empathy, ensuring a positive experience. Develop a profound understanding of our customer-facing features, portals, functionalities, and integration processes. Articulate these details clearly and concisely to customers. Guide customers through troubleshooting processes, assisting them in navigating the app and utilizing our products or services effectively. Drive key customer support metrics, including first response time, full resolution time, and Customer Satisfaction Ratings, to enhance overall service quality. Collaborate seamlessly with internal teams such as Customer Support, Account Management, and Onboarding Managers to identify, troubleshoot, and efficiently resolve issues. Work closely with other call center professionals to continuously enhance customer service standards through shared insights and best practices. Create a distinctive customer experience that sets us apart, leaving customers with a positive and lasting impression. What You'll Bring: Must be available to work remotely on Sundays and in-office Monday through Thursday, 8 AM - 5 PM Proven track recordin a comparable customer support role, ideally within the fintech industry or a related field. Exceptional problem-solving skills, enabling the analysis and effective troubleshooting of complex issues. Outstanding verbal and written communication skills, with the capacity to articulate technical concepts clearly and concisely to customers. A customer-centric approach with a genuine passion for delivering exceptional service and promptly resolving customer issues. Ability to work independently and collaboratively in a dynamic, fast-paced environment. Proficient in managing multiple priorities and meeting Service Level Agreements (SLAs). Proficiency in utilizing ticketing systems, CRM Platforms, and other relevant support tools. Why Join? Compensation: $19/hour Flexible Time Off Health Insurance Dental Insurance Vision Insurance 401K Match

The Opportunity A Fortune 500 telecommunications company seeks a Customer Service Specialist for a long-term, temporary position in Canonsburg, PA. While the position is fully remote, the candidate must be local to Canonsburg, PA. The hourly rate is $20-$25, plus benefits. Primary Duties The Customer Service Specialist will manage property owner inquiries and concerns within a call center environment, ensuring a prompt and accurate assessment of their needs while providing effective solutions. In cases where issues cannot be immediately resolved, you will create tasks for the company's business partners to further investigate. The Customer Service Specialist supports the Manager of Property Relations with special projects as needed and will develop proficiency in corporate systems to conduct thorough research, track issue resolutions, and maintain visibility on correspondence. Additional duties include the following: Communicate complex information clearly, confidently, and professionally, ensuring accuracy and clarity. Produce detailed, well-crafted documents and reports to deliver important information to stakeholders effectively. Continuously assess and improve customer service levels by identifying actionable solutions for enhancements. Maintain open communication channels with customers to ensure complete satisfaction and resolution of issues. Demonstrate honesty, transparency, and professionalism, even when conveying challenging information. Serve as a trusted role model for the team, consistently aligning actions with words and upholding strong ethical standards. Cultivate a solid reputation for integrity, adhering to high professional and ethical conduct at all times. Requirements Minimum of two (2) years in customer service. Strong verbal and written communication skills. Ability to remain calm and professional while resolving issues with landowners, even in difficult situations. Knowledge of Microsoft Office Suite programs. Familiarity with JD Edwards is a plus. The Partnership ABA-MEC Medical Benefit PEP 401k Paid Time Off Employee Assistance Program (EAP), Working Advantage {discounts), and Financial Wellness Program (FinFit) Frink-Hamlett Legal Solutions is an equal employment opportunity employer and all applicants will receive consideration for employment without discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.

We are seeking Client Support Service Professionals to handle incoming phone calls regarding various service inquiries. The role requires responding with a high degree of accuracy and efficiency, while consistently meeting key performance metrics. The functional support areas will include cash management products and services, online client portals, mobile apps, and general account or financial-related inquiries. Key Responsibilities: Respond to client inquiries with professionalism and accuracy. Support customers in navigating financial services, products, and tools. Provide exceptional service while meeting department performance standards. Collaborate in a fast-paced, team-oriented environment. Multitask and adapt quickly to changes in a dynamic financial service setting. Preferred Qualifications: College degree or equivalent. Previous contact center experience is a plus.

Join Our Team as a Customer Service Specialist at Donor Nexus! About Us: Donor Nexus is a leading egg and embryo donation agency, dedicated to helping families around the world achieve their dreams of parenthood. Since 2012, we've successfully matched hundreds of patients with egg donors and donor embryos, making high-quality fertility treatments accessible to all. We proudly support the right to access fertility treatment for all loving families, including traditional married couples, unmarried couples, same-sex couples, and individuals seeking single parenthood. At Donor Nexus, we're more than just a team - we're a tight-knit family committed to providing exceptional service and support to our intended parents. We're looking for a passionate and driven individual to join us and help take our mission to the next level. Your Impact: We're seeking an ambitious and compassionate Customer Service Specialist to join our fast-paced, high-performance team. This is a unique opportunity for someone with previous sales and healthcare experience who excels at building relationships and providing outstanding support to clients. In this role, you will: Be a Key Player in Sales Operations: Assist the sales team with day-to-day operations and administrative tasks, ensuring smooth and efficient processes. Provide Exceptional Client Support: Manage scheduling, patient communications, and general inquiries with timely responses and proactive guidance. Master Client Communication: Handle inbound and outbound calls, actively listen to client needs, and offer effective solutions to their concerns. Build Lasting Relationships: Foster strong, trust-based relationships with clients through open and interactive communication. Resolve Issues with Empathy: De-escalate situations involving dissatisfied clients, providing patient assistance and support. Drive Sales Success: Meet personal and team sales targets and call handling quotas. Serve as a Vital Liaison: Facilitate communication between patients and fertility clinics. Multitask Effectively: Manage multiple office responsibilities simultaneously. Educate and Inform: Respond to customer inquiries with accurate information about our services and programs. Identify Upselling Opportunities: Collaborate with the sales team to develop and implement upselling strategies. Maintain Accurate Records: Document customer interactions and sales activities meticulously. Handle Sensitive Patient Information: Ensure compliance with HIPAA regulations and company policies. Our Needs: Bachelor's Degree or higher. Minimum of 3 years in sales support, care coordination or customer service experience. Strong understanding of upselling techniques and strategies. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using CRM software and other sales tools. Strong phone and verbal communication skills with active listening. Ability to multitask, prioritize, and be detail-oriented. Working knowledge of Microsoft 365, Microsoft Outlook, Teams, and Slack. Understanding of reproductive health and/or fertility treatments Job Type: Full-time, in-person (4 days a week/1 day remote) position located in Newport Beach, CA Salaried position with potential for commission. Why Join Donor Nexus? Be part of a mission-driven organization that makes a real impact. Work in a supportive and collaborative team environment. Opportunity for growth and professional development. Competitive compensation and benefits package. Ready to Make a Difference? If you're a motivated and compassionate individual looking to contribute to a meaningful cause, we want to hear from you! Apply today to join our team at Donor Nexus and help us create families around the world.

SUMMARY: The Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Hiring for shift 7 AM-4 PM Monday-Friday Training will be 8 AM-5 PM (for at least 3-4 weeks) During training, you will need to be in the office every day until it is complete Hybrid Schedule Once released from training you will be able to participate in the Hybrid Schedule You are required to be in the Corporate Office in Frisco, TX 2 days out of the week. The rest of the days you can work from home DUTIES AND RESPONSIBILITIES Handle inbound support calls & customer emails related to products and services Handle customer inquiries and complaints to ensure customer satisfaction Provide information about the products to ensure customer clarity & understanding Troubleshoot and resolve product issues and concerns related to orders Accurately research customer support requests issues & ensure accurate responses Document all call information and update customer records based on interactions Handle inbound call volume with proper soft skills to ensure a high level of customer support Develop and maintain a knowledge & understanding of the compensation plan Stay current with system/product information, changes, and updates to ensure proficiency Follow HIPAA guidelines when handling customer information Qualifications: Education, Experience, Skills, and Knowledge High school diploma or equivalent required Previous experience in customer service Ability to build rapport with nationwide customers Ability to prioritize and handle daily tasks Ability to work in a fluid work environment & handle business-related change Positive and professional demeanor Effective listening and communication skills Ability to handle & develop a working knowledge of all software applications Excellent written and overall grammar Comfortable working in a team-orientated environment Proficient with Microsoft Word, Excel, PowerPoint & Outlook Previous call center experience would be beneficial

Title: Service Desk Analyst Duration: 3 month contract with extensions and possible permanent conversion Schedule/Hours: 7AM - 8PM (3 different shifts in window) - need to be available to work on rotation shifts for weekends and holidays Compensation: $17.00/hr to $18.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. Desired Experience: High School Diploma required, associate or bachelor's degree from an accredited college or university, or equivalent experience desired. A degree in Computer Science, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred. Preferred experience in a Customer Call Center environment. It is generally desirable for a person in this position to possess professional or technical education such as HDI Support Center Analyst/ Customer Service Representative; A+, ITIL, and ability to maintain those certifications in active status. Good typing skills with a minimum of 45 wpm required. Strong oral and written communication skills. Demonstrated ability to work in a team environment, with strong interpersonal skills. Ability to work assigned/ required shifts requested by leadership to ensure organizational support needs. Consistent performer utilizing engagement and diplomacy skills to achieve required results. Strong multitasker with strong attention to detail. Ability to multi-task across three platforms: Calls, Chat and Tickets. Day to day: This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related Business Customers (Only), applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers. Provide exceptional customer service to all our internal and external customers by being courteous, polite and friendly toward all those we serve. Acknowledge and address customer's issues immediately to determine the overall support needs and proper resolution path. Search Knowledge Base articles and/or Standard Operating Procedures for possible resolutions or the escalation of individual requests to an elevated support team for further assistance. Actively and energetically participate in departmental programs that promote and deliver exceptional customer service to those we serve. Provide first level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through a variety of support channels including email, telephone, ITSM ticketing system, and email. Independently owning the customer experience throughout support engagement. Assess customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes. Evaluate the nature of and complexity of call to ensure proper call handling. Fully document all associated resolutions/ actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and actions taken to final resolution. Assist Tier 2/ 3 Team Members on support projects and departmental operations as engaged or requested. Consult with team lead on escalated tickets and follow-ups. Maintain and demonstrate excellent teamwork on all assigned and scheduled support projects. Responsible and accountable for being on time and ready to perform duties and assignments when scheduled and without challenge. Will be self-directed and self-governing as it relates to your responsibilities whether working in the office or remote. Responsible for completing all timesheets, compliance training, and shift changes independently. Perform all other duties and special projects as assigned by senior tier members or Customer Support Leadership. Ability to work all shifts, weekends, and holidays to support the business. Language skills English (required), Spanish (optional plus) Ability to work remote and office in Hybrid model. Client reserves the right to require in-office only.

*** W2 Contract Only - No C2C - No 3rd Parties *** Functional Title: Project Coordinator (Candidate must be local to either location.) Setting: Hybrid; onsite work is required Tuesday-Thursday, with remote work on Monday & Friday Contract Length: 12 months Overview: This role facilitates the interconnection application process by running reports to manage applications, advancing the applications, and communicating with internal and external customers and installers. Qualified Candidates have 2+ years of Experience with: - Customer service - Strong attention to detail - Professional communication skills - Positive, “can do” attitude - Ability to work independently - Solid organizational skills - Ability to prioritize A college degree is preferred, but depending upon experience level, may not be required. Preferred Experience includes: - Salesforce - Management of an Application Process

Full-time or Part-Time (Remote work is available if certain criteria can be met and excellent levels of performance are maintained). Some in-person meetings and training sessions are required, therefore the ideal applicant will live within 25 miles of De Pere, WI. Pay range varies based on experience. **Wisconsin Property and Casualty Insurance License is required within 90 days of employment.**. Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification. Assist agents with new business sales and re-quoting existing clients. Schedule appointments, identify customer needs, and market appropriate products and services Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Additional duties as assigned by supervisor. Requirements Excellent communication skills - written, verbal and listening Wisconsin Property & Casualty insurance license (must be obtained with 90 days of hire - no cost to employee) Experience with AMS360 (Vertafore) is helpful but not required. Experience with PL Rater (Vertafore) is helpful but not required. Strong computer skills and ability to type a minimum of 40 wpm. People-oriented Strong organizational skills Self-motivated Detail oriented Proactive in problem-solving Ability to work in a team environment High school diploma or equivalent. Benefits Competitive Hourly wage based on experience, plus bonuses. Paid time off (vacation and personal/sick days) Paid continuing education/ licensing Tuition Reimbursement Flex time Short and long-term disability insurance Life Insurance IRA with 3% match Please forward a copy of your resume. We will follow up with you on the next steps in the interview process. ISC practices a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance. Job Types: Full-time, Part-time Pay: Starts at $20.00+ (varies by experience) Benefits: Retirement plan with matching Flexible schedule Paid time off Work from home Ability to Commute: De Pere, WI (Required) Work Location: Hybrid remote in De Pere, WI