How To Become A Call Worker: What It Is and Career Path

What is a call worker and how to become one

Updated January 8, 2025

3 min read

A call worker is a person who works at a call center. This person answers calls and ensures that clients get the necessary support. A call worker should be able to handle complaints like a professional while solving issues swiftly and efficiently. He/she reaches out to potential clients intending to secure sales by offering products and services, discussing available products, and scheduling payment plans.

Naturally, a call worker must have good communication skills because he/she will be doing a lot of communicating with customers. Also, they must be able to operate a computer seamlessly. If you have excellent customer skills, that'll be perfect.

Averagely, call workers earn $27,290 per year, or $13.12 an hour. Most call workers make a minimum wage of between $22,000 to $33,000 a year.

A call worker must have a high school degree. Some companies often prefer an individual with a bachelor's degree, depending on what they need. Companies usually train new employees about the company's policy, so you likely wouldn't need to have the experience to be hired.

ScoreCall WorkerUS Average

Salary

2.3

Avg. Salary $29,166

Avg. Salary $59,228

Stability Level

5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity

8.8

Race

American Indian and Alaska Native 0.66%

Asian 4.76%

Black or African American 10.22%

Hispanic or Latino 18.21%

Unknown 5.13%

White 61.03%

Gender

female 54.00%

male 46.00%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress Level

5.9

Stress level is manageable

7.1 - high

Complexity Level

6.6

Complexity Level is challenging

7 - challenging

Work Life Balance

6.5

Work Life balance is good

6.4 - fair

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Key steps to become a call worker

Explore call worker education requirements

Most common call worker degrees

Bachelor's

51.3 %

High School Diploma

19.2 %

Associate

16.7 %

Start to develop specific call worker skills

Skills	Percentages
Customer Service	46.02%
Alumni	29.63%
Customer Orders	24.35%

Complete relevant call worker training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New call workers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a call worker based on U.S. Bureau of Labor Statistics data and data from real call worker resumes.

Research call worker duties and responsibilities

Call alumni to raise scholarships funds
Monitor and troubleshot ATMs to determine problems.
Relay line problems on the CMS equipment.
Review medical necessity information for medications requiring prior authorization for Medicare members.

Prepare your call worker resume

When your background is strong enough, you can start writing your call worker resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a call worker resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Call Worker Resume templates

Build a professional Call Worker resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Call Worker resume.

Apply for call worker jobs

Now it's time to start searching for a call worker job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do call workers rate their job?