Explore Jobs
Find Specific Jobs
Explore Careers
Explore Professions
Best Companies
Explore Companies
What is a call center specialist and how to become one
A call center specialist is responsible for providing information, troubleshooting issues and resolving complaints while maintaining a positive attitude via phone, email or chat. They need to have excellent communication skills, be able to multitask, and work well under pressure. They must also be knowledgeable about the products offered by their company and be able to use various software systems. A call center specialist's main goal is to ensure customer satisfaction by providing high-quality service.
Avg. Salary $33,289
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.67%
Asian 6.39%
Black or African American 12.15%
Hispanic or Latino 19.16%
Unknown 5.17%
White 56.45%
Genderfemale 69.28%
male 30.72%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
What are the pros and cons of being a Call Center Specialist?
Pros
Ability to help customers and make a positive impact on their day
Often offer comprehensive benefits packages
Paid training and ongoing support
Flexible work schedules
Opportunity to develop communication and problem-solving skills
Cons
High-pressure environment with strict performance metrics
Monotonous work that can become repetitive
May be required to handle a high volume of calls or tasks at once
Difficult customers can take a toll on mental health and well-being
Low starting pay in some call centers can be a disadvantage
Newest jobs for Call Center Specialist in Columbus, OH
Receive alerts for the newest job postings.
Call Center Specialist career paths
Key steps to become a call center specialist
Explore call center specialist education requirements
Start to develop specific call center specialist skills
Skills 
Percentages Strong Customer Service 42.22% Patients 10.11% Customer Service 5.50% Phone Calls 4.91% Outbound Calls 3.78% Complete relevant call center specialist training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New call center specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a call center specialist based on U.S. Bureau of Labor Statistics data and data from real call center specialist resumes.Research call center specialist duties and responsibilities
- Manage Facebook and patient communication programs.
- Transmit patient information per HIPAA regulations.
- Handle escalate calls and use available technology to efficiently troubleshoot customer problems and help resolve their concerns.
- Fast pace call center, taking calls from technicians to troubleshoot installation of home security and home automation systems.
Prepare your call center specialist resume
When your background is strong enough, you can start writing your call center specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a call center specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Call Center Specialist Resume templates
Build a professional Call Center Specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Call Center Specialist resume.
Apply for call center specialist jobs
Now it's time to start searching for a call center specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Call Center Specialist Job
Are you a Call Center Specialist?
Share your story for a free salary report.
Average call center specialist salary
The average Call Center Specialist salary in the United States is $33,289 per year or $16 per hour. Call center specialist salaries range between $25,000 and $43,000 per year.
What Am I Worth?
How do call center specialists rate their job?
Call Center Specialist reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Call Center Specialist FAQs
Search for call center specialist jobs
Updated January 8, 2025
