Call Center Representative Jobs in Winchendon, MA

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  • Customer Service Representative

    Pure Process Technology, LLC 4.0company rating

    Call Center Representative Job 29 miles from Winchendon

    Pure Process Technology is a dynamic growing company that manufactures water and solvent purification systems with a customer-centric approach to design, production, and service. At PPT you will be challenged, inspired, and rewarded for hard work. The talent that makes up our team is the foundation for our growth and success. Position Overview: We are seeking a motivated and detail-oriented Customer/Sales Administrator to join our team. This role is process-driven and requires a high level of initiative and responsibility. The ideal candidate will have a strong background in customer service, order processing, CRM management, and light marketing. You will be the key point of contact for non-project-based orders and will play a pivotal role in supporting the sales team, managing CRM data, and ensuring smooth order fulfillment. Key Responsibilities: Phone Communication & Customer Service: Answer phones and serve as a primary point of contact for customers, representing the company professionally. Order Processing: Create and enter sales orders, generate job numbers for production, and keep sales orders up-to-date. Process project scope changes and updates. Billing & Invoicing: Handle packing slips, invoices for shipments, and billing. CRM Management: Manage the CRM database, enter opportunities, and follow up with customers. Generate and maintain dashboards. Spare Parts: Process and check stock for spare part orders. Light Purchasing: Handle purchasing to fulfill spare part orders. Marketing Support: Assist with light marketing tasks, including email outreach and targeted communications. Qualifications: CRM Systems: experience with CRM systems. The ability to maintain CRM databases and run reports. QuickBooks: Experience entering sales orders and handling invoicing in QuickBooks. MS Office & Adobe: Proficient in MS Office and Adobe. Project Management: Familiarity with managing orders, tracking project status, and providing updates. Marketing: Comfortable with marketing concepts, able to assist with email blasts and communication campaigns. Communication: Highly communicative, able to handle all customer inquiries efficiently, and keeps internal teams informed. Ideal Traits: Process-Oriented: Ability to follow established processes, suggest improvements, and ensure tasks are completed with precision. Initiative: Proactively takes responsibility for tasks and delivers high-quality results. Communicative: Ensures clear and timely communication with both customers and internal teams. Customer-Focused: Handles customer inquiries with care and professionalism, ensuring customer satisfaction at all times. Future Growth Potential: This position offers significant growth potential as the company expands. The ideal candidate will grow with the team and eventually take on higher-level responsibilities. If you are a self-starter with strong attention to detail, a passion for process improvement, and a desire to contribute to a growing company, we encourage you to apply!
    $33k-38k yearly est. 10d ago
  • Customer Development Representative - Lebanon, NH

    Unifirst 4.6company rating

    Call Center Representative Job 23 miles from Winchendon

    Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase revenue within our existing customer base in a dedicated market territory. As a Customer Development Representative, you will be meeting with existing customers in person to sell them additional products and services. A Career with UniFirst Offers: Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: We're a growing company offering significant avenues for personal development and growth, and providing for continued career progression. Some companies like to promote from within, we love to! Technology: UniFirst's many cutting edge sales tools and innovative programs are designed with one purpose in mind - to help you succeed. Family Culture: Our unique family-like culture is what makes UniFirst an organization that stands out from the rest. Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful. Responsibilities of the Customer Development Representative: Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions Work with the Customer Service team to develop strategies to further develop our market share Conduct presentation meetings with potential clients as needed Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale UniFirst offers the Benefits you need to excel as a Customer Development Representative: Competitive base salary Incentives based on monthly sales Uncapped monthly commissions Protected territory Industry-leading sales training Vehicle Mileage and cell phone reimbursement Cutting edge sales tools, including a data management device with CRM software Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and more Qualifications Qualifications High school diploma Required; Bachelor's or associate's degree preferred Proficiency with Mobile Technology, Microsoft Office Suite, and CRM Outside business-to-business sales or route sales experience preferred Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards Must live within the designated territory Company Overview: UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our outside sales team. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
    $32k-38k yearly est. 1d ago
  • Bilingual Store Customer Service Specialist (Portuguese)

    Sherwin-Williams 4.5company rating

    Call Center Representative Job 29 miles from Winchendon

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the stores sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers, staff, employees, vendors, contractors, and the general public. Here, we believe theres not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, theres a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Well give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! What is the Process to get Started? Step 1 Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions Youll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at ***************************** Click on Candidates to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Drivers License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish RequiredPreferredJob Industries Other
    $29k-36k yearly est. 8d ago
  • Customer Service Representative

    Innova Solutions 4.3company rating

    Call Center Representative Job 36 miles from Winchendon

    Innova Solutions is immediately hiring for a Customer Service Representative Position type: Full Time / Contract Duration: 12+ Months Possible temp to perm Hybrid role (3 days onsite, 2 days remote) Shift: 9:30 AM to 6 PM As a Customer Service Representative you will: Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs. Provides product knowledge and technical assistance as necessary. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. Enters information a computerized database. Communicates any problems or issues to management. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Ayan Bera ***************************** ************ PAY RANGE AND BENEFITS: Pay Range*: $24.50 - $25.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024) Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: ******************************** Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ********************** or **************. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
    $24.5-25 hourly 4d ago
  • Client Relationship Representative

    The Nagler Group 4.2company rating

    Call Center Representative Job 32 miles from Winchendon

    We are a dynamic and expanding Wealth Management Firm based in Bedford, NH seeking a Client Relationship Representative to join our team and help deliver exceptional client experiences. As a critical member of the team, you will spend the majority of your time in client-facing roles, ensuring that our clients receive top-tier service and building lasting relationships. Your work will support our Wealth Managers by handling client service activities, allowing them to focus on achieving client goals. Key Responsibilities: Provide excellent customer service, build relationships, and proactively resolve client issues. Prepare client paperwork for meetings with Wealth Managers. Ensure timely and accurate processing of client documentation to avoid errors. Offer non-advice support to new and existing clients, both in-person and over the phone. Act as the primary point of contact for client service inquiries, escalating issues as needed. Assist other team members across departments with backup duties when required. Qualifications: Ability to multitask and adapt to changing priorities. Strong problem-solving skills and attention to detail. Exceptional organizational skills and ability to meet deadlines. Proficiency with Excel and highly competent computer skills. Outstanding communication skills, both written and verbal. Ability to maintain confidentiality and act with integrity. Professional appearance, positive attitude, and strong work ethic. Energetic, eager to learn, and a team player. Why Join Us? Be a part of a growing firm with a national client base. Work in a dynamic environment with a supportive team. Play a pivotal role in building enduring client relationships and driving company success. Location: Bedford, NH (100% onsite) Hours: Monday-Friday 8AM-5PM Pay: $55-65,000K depending on experience
    $33k-44k yearly est. 10d ago
  • Domino's Customer Service Rep/Pizza Maker - (Leominster) - Competitive Pay - (3734)

    Domino's Pizza 4.3company rating

    Call Center Representative Job 18 miles from Winchendon

    Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling. DOMINOS BENEFITS Starting at $14 per hour Opportunities for growth Pizza Discounts The Super Star we're looking for will possess the following: A winning smile, great attitude and customer focused personality. Excellent attendance & punctuality and basic math & money skills. Ability to work in a fast-paced environment Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun and exciting workplace. Domino's Pizza is the number one pizza company in the world! With your help we can be number one in every neighborhood! JOIN THE # 1 PIZZA COMPANY TODAY! By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Domino's Privacy Policy at ************************************ and SonicJobs Privacy Policy at ************************************-policy and Terms of Use at *********************************************
    $14 hourly 60d+ ago
  • Customer Service Representative

    Intouch Labels & Packaging

    Call Center Representative Job 35 miles from Winchendon

    InTouch Labels & Packaging is a leader in the craft beer and spirits industry for custom label printing. We offer a wide range of printed label products for breweries and distilleries, including labels for cans, bottles, keg wraps, and custom printed keg collars. As we continue to grow, we are looking for a full-time Customer Service Representative to join our team. The ideal candidate will have excellent computer skills along with a passion for providing the best customer experience. We operate within the Avery North America division of CCL Industries (**************** a world leader in specialty label and packaging solutions for global corporations, small businesses and consumers. Our main production facility and offices are located in Chelmsford, Massachusetts. What we offer: Competitive base compensation +quarterlybonus potential Comprehensive benefits including, Medical, Dental, Vision, Company Paid Short-Term & Long Term Disability and Life Insurance 401k program with very Generous Company match Work Life Balance - 12 company paid holidays, Paid Vacation and Paid Sick Time A company culture that values individual contributions. Professional Development Opportunities What you will be doing: Learning the industry's products including materials and label specifications. Quickly & efficiently enter customer orders. Review order details for accuracy before submission to production. Organize & maintain customer accounts. Notifies all relevant team personnel of any rush or special orders with clear and fluid communication. Work closely with sales team in selecting label materials, sizes, and printing options based on the customer needs. Troubleshoot any order discrepancies or issues. Interact with customers via phone or email in a professional and timely manner. Maintain strong relationships with customers by providing proactive communication and support. Identify opportunities to improve the order entry process and enhance customer experience. What you need to succeed: Strong verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Strong computer, phone and technology skills Must be professional, reliable and have a positive attitude Ability to work in a fast pace environment All offers of employment are based on the successful completion of a pre-employment background check. InTouch Labels & Packaging, division of Avery Products is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice. Thank you for your interest! Please send your resume when responding.
    $32k-41k yearly est. 10d ago
  • Customer Service Specialist

    Randstad USA 4.6company rating

    Call Center Representative Job 31 miles from Winchendon

    For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation. Recognized for our strong financial performance, inclusive workplace culture, and unwavering commitment to customer satisfaction, we continue to set the standard for excellence. Here's what you'll be doing: Handles customer and agent inquiries, processes policy changes, explains coverage, resolves billing issues, and may underwrite small business policies for a multi-state commercial insurance portfolio. Responds to customer and agent inquiries via phone, email, and fax, providing policy information, coverage explanations, and resolving billing issues. Processes policy changes, issues Certificates of Insurance, and underwrites small business policies within authority limits. Conducts outbound calls to retain customers, upsell coverage options, and identify cross-sell opportunities. Here's what you'll have: Previous experience in customer service, call centers, data entry, or insurance preferred; strong professional telephone etiquette required. Ability to work in a fast-paced, dynamic environment with proficiency in using computers and standard office equipment. Here's what you'll get: Above market rate of $21.00 per hour Hybrid schedule Great Benefits Friendly coworkers Supportive management invested in your success
    $21 hourly 23d ago
  • Welcome Center Representative - Full Time

    YMCA of Greater Boston 4.3company rating

    Call Center Representative Job 47 miles from Winchendon

    Department Center Staff Employment Type Full Time Location North Suburban YMCA Workplace type Onsite Compensation $16.00 - $18.00 / hour Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in MA. Through our network of facilities and program sites, the YMCA provided health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
    $16-18 hourly 60d+ ago
  • Call Center Representative

    The Panther Group 3.9company rating

    Call Center Representative Job 35 miles from Winchendon

    PROJECT HOURS: The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 7am to 730pm in addition to rotating Saturdays 9am to 130pm. This is a full-time position for a total of 40 hours per week. Location: This role is ONSITE near the Worcester, MA area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met. Position Summary The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance. Responsibilities Process telephone inquiries, fax information/applications to customers if required. Perform account maintenance, including address changes, payments, adjustments, and statement requests Research overcharges and submit for adjustment. Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence. Prepare reports to include daily Phone Call Log. File applications and other paperwork as necessary. Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs. Must remain professional under every circumstance with patrons and staff member Requirements High School Diploma or the equivalent required Previous customer service experience required, preferably in a call center environment Strong written and verbal communication skills Fluent in both English and Spanish preferred
    $30k-37k yearly est. 3d ago
  • Call Center Specialist

    Community Health Connections 4.2company rating

    Call Center Representative Job 14 miles from Winchendon

    JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts. Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations. Essential Duties and Major Responsibilities: Receives and directs incoming calls to appropriate CHC personnel. Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies) Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor. Schedules patient appointments according to established protocol Collects and enters patient registration and demographic data into computer system. Provides translation services for non-English speaking callers. Directs incoming faxes. Provides coverage to Front Desk Check-In/Check-Out as needed. Minimum Qualifications: High School Diploma or GED required, associate degree in secretarial science or equivalent preferred. Bilingual in English/Spanish or English/Portuguese required. 1-year similar work experience or in a medical office environment preferred Computer skills for accurate data entry Must be able to type a minimum of 35 hrs. per minute. Knowledge of basic medical terminology Demonstrated interpersonal relationship skills. Demonstrated Proficiency in reading, writing, and speaking in English. Demonstrated ability to work in a fast paced, high telephone call volume office environment. Benefits: 401k Generous vacation and personal time for eligible employees Sick time Medical, dental, and vision insurance 100% paid Life insurance/AD&D 100% paid Long-Term disability. Employee Assistance Program (EAP) Discounts on travel and entertainment! Discounts on cell phone service, computer purchases, and more! College Tuition Rewards/CMEs Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn's”, team building, and more!) EyeMed Vision Care Program Accident & Cancer Insurance Educational development reimbursement Discounts on - gym membership, travel & entertainment tickets, electronics, and more!
    $40k-46k yearly est. 14d ago
  • Call Center Operator

    Intralot Inc.

    Call Center Representative Job 45 miles from Winchendon

    Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
    $34k-48k yearly est. 56d ago
  • Food Service Call Center Operator | Per Diem

    10 Concord Hospital

    Call Center Representative Job 45 miles from Winchendon

    In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician prescribed menu. Education Some additional training beyond high school, but less than an Associates Degree. Certification, Registration & Licensure None required. Experience Three months experience in an office, food service or hospitality related setting; and computer experience in a Windows environment required. Strong communication skills and the ability to use an automated call distribution system highly preferred. Responsibilities Processes patient meal orders, diet orders, special services, consults, transfers, nourishments and requisitions. Provides customer service to patients. Answers incoming phone calls. Delivers patient nourishments. Actively attends departmental meetings. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to bend, reach, and walk. The employee is occasionally required to climb, smell, squat, stand, and taste. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, nonweather related heat or cold, and slippery surfaces. The noise level in the work environment is usually moderate.
    $34k-48k yearly est. 57d ago
  • Fulfillment & Inventory Control Representative

    Encore Access

    Call Center Representative Job 49 miles from Winchendon

    About Us: Encore Access is a leader in providing access to live concerts, events, and theater productions. As we continue to grow, we're committed to becoming a data-driven organization that empowers our teams with actionable insights and advanced analytics tools. We're looking for a passionate Fulfillment & Inventory Control Representative to join our team and lead the deployment of analytical tools that drive decision-making and enhance user experiences. Role Overview: The Fulfillment & Inventory Control Representative is responsible for ensuring the accurate and efficient management of inventory processes and fulfillment operations. This role plays a critical part in cataloging inventory, overseeing order fulfillment, and managing vendor communications to ensure smooth business operations. The ideal candidate will have strong attention to detail, excellent problem-solving skills, and the ability to coordinate between various teams and external partners. Base Salary: $35,468 Requirements Inventory Management: Accurately catalog newly acquired inventory into the inventory management system. Monitor and update inventory records to reflect changes such as cancellations, order modifications, and adjustments to delivery methods or due dates. Ensure timely and accurate communication regarding inventory status and availability. Fulfillment Operations: Oversee the fulfillment of invoices, ensuring automation and manual processes function efficiently. Manage and support offshore teams to ensure prompt resolution of Level 2 fulfillment issues. Collaborate with automation business partners to confirm expected work completion. Monitor and address discrepancies in delivery methods, delays, or changes to order fulfillment. Update internal data points to provide accurate inventory and fulfillment details for marketing partners. Vendor Communication & Issue Resolution: Manage inbound and outbound vendor communications at the Level 1 support level. Address and resolve uncovered questions or issues, escalating as necessary. Maintain strong relationships with vendors to ensure seamless inventory and fulfillment processes. Qualifications & Skills: Bachelor's degree Strong organizational and data management skills. Ability to analyze data and identify discrepancies or issues. Excellent communication skills for vendor management and internal coordination. Ability to work independently and in collaboration with cross-functional teams. Sales customer service background preferred Training Hours: Monday, Tuesday, Thursday, Friday, Saturday 8am-4:30pm EST Normal Working Hours: Wednesday-Saturday 8:30am-5pm EST Benefits What We Offer Competitive salary and benefits, including unlimited PTO, a 401(k) match, profit-sharing, and health insurance. A collaborative and innovative environment where your work has a direct impact on the success of the business. Opportunities for professional development and career growth. A work environment where the focus is on outcomes and results.
    $35.5k yearly 12d ago
  • Call Center Agent - CHMG Patient Contact Center | Full Time | Day

    Concord Hospital, Inc. 4.6company rating

    Call Center Representative Job 45 miles from Winchendon

    Under the general supervision of the Contact Center Manager or the Supervisor, the Contact Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Contact Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service. Education High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure None required. Experience * Excellent communication skills * Ability to problem solve * Demonstrates accuracy and attention to detail * Ability to thrive in a self-directed work environment * Ability to handle a high call volume environment while maintaining professionalism and high performance * Strong computer and keyboard skills required (Words per minute will be asked upon interview) * Knowledge of medical office and hospital operations a plus * Familiarity with medical terminology a plus Responsibilities * Answer incoming calls and triage appropriately * Schedule appointment in the electronic medical record * Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less. * Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment. * Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records. * Obtains and verifies insurance and demographic information. Reconciles work lists and reports. * Facilitates patient care between primary, specialty, and ancillary services. * Supports a culture of "yes" In support of a patient centered medical home. * Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities. * Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens. The noise level in the work environment is usually moderate.
    $29k-35k yearly est. 27d ago
  • Domino's Customer Service Rep/Pizza Maker (S. Nashua) - Starting at $14 per hour (3207)

    Domino's Pizza 4.3company rating

    Call Center Representative Job 24 miles from Winchendon

    Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling. 99 Northeastern Blvd Nashua, NH DOMINOS BENEFITS Starting at $14 per hour Opportunities for growth Pizza Discounts The Super Star we're looking for will possess the following: A winning smile, great attitude and customer focused personality. Excellent attendance & punctuality and basic math & money skills. Ability to work in a fast-paced environment Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun and exciting workplace. Domino's Pizza is the number one pizza company in the world! With your help we can be number one in every neighborhood! JOIN THE # 1 PIZZA COMPANY TODAY! By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Domino's Privacy Policy at ************************************ and SonicJobs Privacy Policy at ************************************-policy and Terms of Use at *********************************************
    $14 hourly 60d+ ago
  • Welcome Center Representative, Early Mornings

    YMCA of Greater Boston 4.3company rating

    Call Center Representative Job 49 miles from Winchendon

    Department Center Staff Employment Type Part Time Location Charles River YMCA Workplace type Onsite Compensation $16.00 - $17.00 / hour Key Responsibilities About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in MA. Through our network of facilities and program sites, the YMCA provided health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
    $16-17 hourly 60d+ ago
  • Call Center Operator

    Intralot Inc.

    Call Center Representative Job 45 miles from Winchendon

    Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience.One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and ResponsibilitiesUnder the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
    $34k-48k yearly est. 27d ago
  • Food Service Call Center Operator | Per Diem

    Concord Hospital, Inc. 4.6company rating

    Call Center Representative Job 45 miles from Winchendon

    In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician prescribed menu. Education Some additional training beyond high school, but less than an Associates Degree. Certification, Registration & Licensure None required. Experience Three months experience in an office, food service or hospitality related setting; and computer experience in a Windows environment required. Strong communication skills and the ability to use an automated call distribution system highly preferred. Responsibilities * Processes patient meal orders, diet orders, special services, consults, transfers, nourishments and requisitions. * Provides customer service to patients. * Answers incoming phone calls. * Delivers patient nourishments. * Actively attends departmental meetings. * Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is frequently required to bend, reach, and walk. The employee is occasionally required to climb, smell, squat, stand, and taste. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, nonweather related heat or cold, and slippery surfaces. The noise level in the work environment is usually moderate.
    $27k-43k yearly est. 60d ago
  • Domino's Customer Service Rep/Pizza Maker (N. Nashua) - Starting at $14 per hour (3209)

    Domino's Pizza 4.3company rating

    Call Center Representative Job 36 miles from Winchendon

    Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated, and passionate about excellent customer service and superior products. We have flexible hours for scheduling. 270 Amherst St Ste D Nashua NH 3062 DOMINOS BENEFITS Starting at $14 per hour Opportunities for growth Pizza Discounts The Super Star we're looking for will possess the following: A winning smile, great attitude and customer focused personality. Excellent attendance & punctuality and basic math & money skills. Ability to work in a fast-paced environment Are you ready to be part of the action and a key person in providing a delicious and delightful pizza experience in your community? As a large franchise, we have many opportunities and possibilities with stores of various sizes and locations. Our stores can provide a fast paced, fun and exciting workplace. Domino's Pizza is the number one pizza company in the world! With your help we can be number one in every neighborhood! JOIN THE # 1 PIZZA COMPANY TODAY! By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs. See Domino's Privacy Policy at ************************************ and SonicJobs Privacy Policy at ************************************-policy and Terms of Use at *********************************************
    $14 hourly 60d+ ago

Learn More About Call Center Representative Jobs

How much does a Call Center Representative earn in Winchendon, MA?

The average call center representative in Winchendon, MA earns between $28,000 and $44,000 annually. This compares to the national average call center representative range of $25,000 to $39,000.

Average Call Center Representative Salary In Winchendon, MA

$35,000
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