Call Center Representative Jobs in Sandy Springs, GA

Pay from $25 to $27 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on. Hours: Various on-site shifts available. Position Responsibilities Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers! Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern facilities. First-class fitness center. Beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-JW2 #LI-GA001 (#IN-GACS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!

Non-Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Job Location This position will be located at our Corporate office in the Perimeter area of Atlanta, GA. Job Responsibilities Process and support customers' inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering, and sales. Follow up on inquiries for customer issue resolution and product design; process escalations when needed Coordinate with different departments to resolve customer's requests in an effective manner Job Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of Microsoft Excel Detail oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment Ability to work hybrid: part-time remote and part-time in office What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability

About Us Caldwell Tree Care specializes in comprehensive tree care services, including pruning, removal, fertilization, and pest management. We are committed to providing exceptional service to our clients while promoting healthy and beautiful landscapes. Our team of certified arborists and experienced technicians are dedicated to safety, quality, and customer satisfaction. Job Summary The Customer Service and Marketing Specialist plays a key role in enhancing customer satisfaction while supporting marketing initiatives. This individual will manage customer inquiries, resolve issues, and ensure a positive customer experience. Additionally, they will assist in executing marketing campaigns, managing social media, tracking data, and analyzing trends to strengthen brand awareness and drive sales. The role also involves maintaining and optimizing the CRM system to improve customer relationship management and marketing effectiveness. Key Responsibilities Customer Service Provide exceptional customer support via phone, email, chat, and social media. Handle and resolve customer inquiries, complaints, and service requests promptly and professionally. Maintain detailed records of customer interactions and transactions. Collaborate with internal teams to resolve complex customer issues and improve service quality. Assist customers with product selection, order processing, and troubleshooting. Monitor customer satisfaction and provide suggestions for improving the customer experience. Serve as the primary contact for client inquiries, ensuring a professional and friendly approach. Marketing & CRM Management Maintain and optimize the CRM system to ensure accurate and up-to-date customer data. Track customer interactions and marketing campaign performance within the CRM system. Analyze CRM data to identify customer trends, preferences, and opportunities for targeted marketing. Assist in executing digital, social media, and email marketing campaigns. Monitor market trends, customer needs, and competitor activity to refine marketing strategies. Support the planning and execution of events, promotions, and product launches. Generate reports on customer behavior, campaign effectiveness, and key performance metrics. Scheduling & Coordination Schedule and coordinate tree care services to ensure timely and efficient job completion. Communicate with field teams to relay job details and special instructions. Monitor the progress of scheduled services and provide updates to clients. Administrative Support Assist in preparing quotes, invoices, and other client-related documents. Maintain accurate and organized records of customer interactions and transactions. Provide general administrative support to the office team as needed. Problem Resolution Address customer concerns and complaints promptly, escalating issues when necessary. Work closely with the management team to improve customer satisfaction and resolve service-related challenges. Qualifications High school diploma or equivalent (additional education or certifications in customer service or administration is a plus). 2+ years of experience in customer service, administrative support, or a similar role, preferably in the service industry. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software. Excellent organizational skills and attention to detail. Ability to multitask and thrive in a fast-paced environment. Problem-solving abilities with a customer-first mindset. Experience with CRM software (preferred). Knowledge of or interest in arboriculture or landscaping is a plus but not required.

We are actively hiring for a Retail Customer Service Representative position and looking for candidates who can join our team soon! As a Retail Customer Service Representative, you will be the first point of contact between our clients and their target market. In this role, you'll help strengthen customer relationships through outstanding service and face-to-face customer service and sales interactions. Responsibilities: Represent our established clients and their brands with professionalism and top-tier customer service. Engage with existing and potential customers to understand their needs and recommend the best products/services. Maintain in-depth knowledge of company products, promotions, and competitors to assist customers in making informed decisions. Verify customer eligibility for ongoing promotions and services offered by our retail partners. Ensure accuracy in customer information and order processing. Thrive in a fast-paced environment while maintaining a positive and proactive attitude. Requirements: Must be at least 18 years old with a high school diploma or GED (College degree preferred). Current college students pursuing a degree are also welcome to apply if able to work full-time hours. Must be available to work on-site in Atlanta. Basic technical proficiency. Excellent written and verbal communication skills. Highly motivated team player with a strong work ethic. Submit your application today and take the next step in your career with us!

The Customer Service Representative is a key role for Guardian Access Solutions as they are the first point of contact all customers. This role is responsible for delivering exceptional customer support by handling inbound calls, assisting with service ticket entry, and providing support for Accounts Payable and Accounts Receivable tasks. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. ESSENTIAL JOB FUNCTIONS: Answer and manage inbound phone calls from customers in a prompt, courteous and professional manners; making all phone calls the primary priority Document required service needs information in a clear and concise manner on the service ticket Engage in active listening with every customer, asking relevant questions to accurately identify their needs, concerns, or issues. Diagnose and resolve basic service inquiries while assisting with work order modifications as needed. Maintain complete and accurate information from the customer and document into the service ticket for the Service Department Manager Address customer complaints with professionalism, assess the need for de-escalation, and resolve issues effectively to ensure customer satisfaction Responsible for assisting with Accounts Payable; processing invoices, verifying accuracy, purchase orders, ensuring timely payments to vendors, and maintaining proper documentation and compliance Responsible for assisting with Accounts Receivable; generating and issuing invoices, tracking outstanding balances, following up on payments, and managing collections efficiently Consistently provide professional, empathetic, and positive customer interactions to ensure exceptional service. Foster effective teamwork and collaboration, while serving as a liaison between internal technicians and customers Adherence to safety guidelines and policies Exhibits regular and punctual attendance at work and provides appropriate flexibility Other job-related duties as assigned QUALIFICATIONS: 2 - 3 years customer service experience, including inbound and outbound call experience, is required Prior experience in accounting, with a focus on Accounts Receivable and/or Accounts Payable, is required Experience working with general office equipment and a multi-line phone system is required Experience with Microsoft Office Suite and Sage is preferred Previous experience working as a service advisor or in a call center with high call volume is preferred As a condition of employment, employer will conduct a background check and drug screen prior to hire Valid Driver's License with a clean driving record Ability to understand, speak and write English EDUCATION AND CERTIFICATIONS: High School diploma, GED or equivalent BENEFITS: Full Time employees eligible to participate in benefit programs including medical, dental, vision, and voluntary life insurance options. Basic Life/AD&D, Short Term Disability, and Long Term Disability available at no cost to Full Time employees after the benefit waiting period. ADDITIONAL INFORMATION: Compensation Range: hourly, based on experience Position is fully onsite in our Marietta office, with fulltime hours from 7:30am-4:30pm PTO and Holiday pay provided + weekly payroll every Friday PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and interpret directions. The employee frequently is required to use hands or fingers with appropriate dexterity. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. WORK ENVIRONMENT: Work is performed in a fast-paced office, attached to a warehouse setting with frequent interruptions. Occasional need to travel to other locations as necessary. OTHER: This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. GUARDIAN ACCESS SOLUTIONS WILL NOT SPONSOR APPLICANTS FOR WORK VISAS FOR THIS ROLE. This job description is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may change as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Guardian Access Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

*Date Posted*: 03/13/2025 *Hiring Organization:* Rose International * 479625 *Job Title: *Customer Service Representative - Bilingual Spanish *Work Model: *Hybrid *Shift:* Training Hours: 8:00 AM-4:30 PM MT Nesting Hours: 10:00 AM-6:30 PM EST The Member Service Contact Center (MSCC) operates Monday-Friday 7:00AM-9:00 PM and Saturday and Sunday 8:00AM-7:00PM. *Employment Type: *Temporary *Estimated Duration (In months): *7 *Min Hourly Rate($): *18.00 *Max Hourly Rate($)*: 18.00 *Must Have Skills/Attributes: *Billing, Call Center, Customer Service, Health Insurance, Spanish - Bilingual *Job Description* *Required Education:* • High School Diploma or General Education Development (GED) *Required Qualifications:* • Must be local to the Duluth, GA area • Must be able to pick up equipment from Duluth, GA on 04/30 • Must be Bilingual (Spanish speaking) • Candidate must have call center specific experience, not retail • Minimum two (2) years of customer service experience or member-interacting experience required • Must pass knowledge checks while in training • Strong knowledge of systems used within the MSCC *Preferred Experience:* • Health insurance and Call center experience preferred with Strong Bilingual (Spanish) experience *Schedule Requirements:* • Must be flexible to work weekends and late shift • Must be flexible to work within the hours of operations which are: Monday - Friday 7:00AM - 9:00 PM EST • No time off during first 90 days (training) • Time off after and during holidays is discouraged. *Assessments Required:* • Must pass CSR 1 Assessment *Soft Skills Required:* • Excellent written and verbal communication skills • Demonstrated analytical and problem-solving skills • Ability to read and respond briefly, clearly and effectively • Ability to think critically and problem solve • Manage own work with minimal direction *Major Responsibilities/Essential Functions:* • Available to handle member inquiries regarding: Member Core: Facility Inquiry, Web Support, Promote Client, Order ID Card, Complaint, ID Card Inquiry, Service Review. • Member Advance: Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Exp, Internal Regional Request, IVR Defaults. • Medicare (For up to two (2) regions). • Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review. • Billing, 1095 Tax Form, SLP\* (escalations to Tier 3). • Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues. • Responds professionally to inquiries from internal/external customers. • Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization''s philosophy of providing extraordinary customer relations and quality service. • Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. • Develop a full awareness of the way performance and actions affect members and Member Service. Contact Centers''s (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted). • Consistently supports compliance and the Principles of Responsibility (Client Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization. • Performs other relevant duties as required. Documents conversations with members according to procedure. • Follows established procedures to meet customer/member needs. • Required to effectively interact with diverse work units and relevant organizational departments. • Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks. • Ability to understand relevant policies, processes and customers. • Assist the department in meeting customer needs and reaching department expectations. • Completes required training and understand how to use tools available to recall necessary information. Additional Schedule Details: • Training: 8:00 AM - 4:30 PM EST • Nesting: 11:30 AM - 8:00 PM EST \* The Member Service Contact Center (MSCC) operates Monday - Friday 7:00AM - 9:00 PM and Saturday and Sunday 8:00AM to 7:00PM. \*\* Candidates must be available to work until 9:30PM and weekends. *\*\*Only those lawfully authorized to work in the designated country associated with the position will be considered.\*\** *\*\*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.\*\** *Benefits:* *For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.* *California Pay Equity:* *For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.* *Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.* *If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.* *Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).* #UNI Job Types: Full-time, Temporary Pay: $18.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Vision insurance Shift: * Day shift Application Question(s): * Do you have Call center/Customer service background? * Do you have Healthcare background? * Are you living within 30 miles of Duluth GA? * Are you authorized to work on Rose International's W2 without sponsorship? Education: * High school or equivalent (Required) Experience: * call center: 2 years (Required) * customer service: 2 years (Required) Language: * Spanish (Required) * Bilingual (Required) Ability to Commute: * Duluth, GA 30096 (Required) Work Location: In person

Serenity Healthcare is a mission driven company that is centralized around the quality of care for our patients and their families. As a Call Center Representative, you will have the opportunity to make a positive impact and provide a new sense of hope for many communities by connecting them with lifesaving treatments! With treatments that are provided in spa-like clinic settings, we are creating a world-class experience that is revolutionizing Healthcare. BENEFITS Serenity not only cares about our patients, but also our employees. We offer competitive benefits to ensure that you feel added value and appreciation as you make a difference where it matters most. We offer above market compensation, insurance benefits (with 90% of your premium paid by Serenity), many advancement opportunities, generous paid time off, Major Holidays off, and MORE! RESPONSIBILITIES Your primary responsibility in this role is to connect communities to life saving treatment options that Serenity provides. This requires you to engage in delicate conversations through active and reflective listening, empathy, and a positive attitude. You will also be expected to act as a liaison between established patients and their provider with any requests they may need pertaining to their care (Record information into EMR systems, schedule appointments, request medication refills, etc.). QUALIFICATIONS High School Diploma/ GED. Proven experience in a high-volume customer service industry (Retail, Travel and Hospitality, Restaurant, Food, and beverage, Contact centers, etc.) Excellent verbal and written communication, basic math skills. Previous experience working with computer-based information systems. Our office is open from 6am-8pm M-F and 7am-7pm on Saturdays, with flexible shift options! *Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment). Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients Apply now at ******************************************* or send in your resume to [email protected].

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS of Sandy Springs Inside Sales & Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS of Sandy Springs will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, customer relationship management skills, ability to document and keep yourself organized are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders, in additional to learning about the world of sign making. You will be involved in team meetings, assist in executing business and marketing plan initiatives, and be closely involved in the success of our Center. This position will serve as a feeder to our Outside Sales position. Outside Sales plays a critical role in the success of our business. This position is ideal for candidates who are interested in an Outside Sales position but who, given the current external environment, is more comfortable at this time taking on an Inside Sales role, which will allow you to learn the business, prior to taking on more significant outside sales projects/responsibilities. Outside sales responsibilities will include moving about our sales territory making contact with sales prospects and current customers in person at job sites, offices, etc., and creating new sales opportunities. We are not looking for just anyone to fill this position, we are looking for someone who believes they are the best! We don't consider this position as entry-level: we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? NO PHONE CALLS OR EMAILS PLEASE Compensation: $15.00 - $20.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Job Details Entry Atlanta, GA Full Time None $14.00 - $18.00 Hourly None Any Customer Service ESSENTIAL JOB FUNCTIONS Represents the company through telephone customer contact. Answers calls, sets sales appointments, sets annual maintenance or customer warranty service appointments. Follows up with customers on a variety of issues/occasions. Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed. Performs administrative functions to support all departments as needed. Regular and punctual attendance. Ability to work overtime if needed. Qualifications REQUIRED SKILLS Thorough understanding of customer service principles and practices. Skill in operating personal computer and programs such as spreadsheets, database, and work processing software. Skill in verbal and written communication. Ability to handle a variety of tasks. Ability to perform accurate data entry. Possess talent and personal traits: Customer Focus Self Management Planning & Organizing Empathetic Outlook Resiliency Teamwork Diplomacy & Tact Integrity EDUCATION AND EXPERIENCE 1+ years call center experience preferred. 18 years of age or older. Bilingual in English/Spanish a plus! Job Type: Full-time Salary: $15.00 - $18.00 per hour Benefits: 401(k) Dental insurance Flexible schedule Shift: 8 hour shift Day shift No nights Supplemental pay types: Bonus pay Weekly day range: Weekend availability Ability to commute/relocate: Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Preferred) Experience: Sales Lead Generators & Telemarketers: 1 year (Preferred) Customer service: 1 year (Required)

**USABlueBook** (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customer service leader. + **Location:** 3100 _Cumberland_ Blvd SE. Ste 1700. _Atlanta_ , GA 30339 + **Schedule:** 10:30am - 7:00pm, 11:00am - 7:30pm, 11:30am - 8:00pm; MON-FRI (WEEKENDS OFF) + **Pay:** $17.50-18hr DOE + **Benefits:** Medical, Dental, Vision, Life, 401k, Vacation, Sick Time + Proficiency with Microsoft Outlook/Word/Excel + High-Volume Call-Center Experience preferred + Must be able to pass a background/drug test **Job Summary** Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. **Major Tasks, Responsibilities, and Key Accountabilities** + Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. + Performs necessary follow-up to ensure customer service expectations are met. + Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs. + Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested. + Uses computerized system for tracking, information gathering, and/or troubleshooting. + Resolves customer issues including issuance of credit concessions. + Refers complex, non-standard problems to supervisor. **Nature and Scope** + Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. + Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. + None. **Work Environment** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. + No travel required. **Education and Experience** + HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility. **Our Goals for Diversity, Equity, and Inclusion** We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. **Equal Employment Opportunity** HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Job Brief: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Skills Required: High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Call Center Representative - Join Our Dynamic TeamCompensation: $17-$20/hour + CommissionWork Arrangement: Initially remote, transitioning to in-office at Duluth or Lawrenceville, GASchedule: Monday-Friday, First ShiftBenefits: Full benefits package after qualifying period About the Role We are searching for enthusiastic, customer-centric Call Center Representatives to become an integral part of our team. This role offers the opportunity to assist customers by providing personalized solutions in areas such as high-speed internet, home security, mobile services, smart home technology, and more. While this position starts remotely, you will transition to working in our Duluth or Lawrenceville offices after an initial period. What You'll Do In this role, you'll engage with customers through both inbound and outbound calls, offering tailored product recommendations and solutions to meet their needs. You'll guide potential clients through the advantages of services like high-speed internet, mobile solutions, and home security systems, ensuring they fully understand their options. You will also play a critical role in driving sales by promoting products and closing deals. Additionally, you'll be responsible for keeping accurate records of all customer interactions and sales data in our CRM system. Addressing customer questions, concerns, and objections with professionalism is key, and you'll need to stay up to date on the latest product offerings and industry trends to provide exceptional service. What We're Looking For Proven experience in call center sales or a similar sales-driven role. Excellent verbal communication and persuasion skills. Ability to manage a high volume of calls while maintaining a professional demeanor. A self-starter with a passion for exceeding sales targets. Familiarity with telecommunications or technology-related products is a plus. Reside in the Atlanta area, with the ability to commute to either Duluth or Lawrenceville once the role transitions to in-office work. What We Offer Competitive hourly pay of $17-$20/hour, plus commission. Flexibility to start working remotely, transitioning to in-office at Duluth or Lawrenceville. Full benefits (medical, dental, vision, and more) after a qualifying period. Enjoy a consistent Monday-Friday schedule-no weekend shifts! A supportive and collaborative team with growth and development opportunities. How to Apply If you have a passion for sales, customer service, and technology, we want to hear from you! Apply today to join a growing company that values innovation and teamwork.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications. Qualifications 3+ years' work experience (minimum) … 5+ years preferred: Excellent command on English and Spanish Language Strong customer service skills and phone etiquette. Must have clean criminal record with the ability to pass finger-print background check. Provide support for IT projects-installation of software on machines and mobiles. Additional Information Vikas Kumar vikas.kumar(@)360itpro.com

We are searching for a polite, outgoing Scheduling Center Representative to join our team. Scheduling Center Representative to work in our Lawrenceville location who can work closely with other team members to provide outstanding service to our patients by scheduling appointments, answering their questions, handling complaints, and routing calls to the appropriate manager/coordinator if needed. The Scheduling Center Representative will handle a high volume of Ophthalmic inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Excellent multitasking and organizational skills are a must for this busy fast paced position. To be a successful Scheduling Center Representative, you should be incredibly polite, patient-focused, detail oriented, and efficient. As well as reliable, knowledgeable, adaptable and compassionate. Scheduling Center Representative Responsibilities: Answer all incoming calls from patients, doctors offices, insurance companies etc. to assist in their scheduling requests. Respond efficiently and accurately to all callers, ensuring a pleasant experience. Engage in active listening with callers, confirming or clarifying information and diffusing upset callers, as needed. Strive to meet or exceed call center metrics while providing excellent consistent customer service. Adhere to all company policies and procedures. Requirements Scheduling Center Representative Requirements: High School Diploma or equivalent, college degree preferred. Exceptional customer service, compassion, and active listening. Extremely professional & polite phone voice. Excellent verbal and written communication skills, as well as strong typing skills. Ability to probe callers and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Bilingual with experience in eye care preferred but not required. Salary Description $16-17/hr

Reports To Practice Manager To support practice growth by managing incoming phone volume, scheduling appointments, manage incoming referrals and the fax inboxes. * Answer incoming calls and route them to the appropriate department * Schedule both new patient and follow up appointments for both commercial and legal patients. Prior to scheduling, please check the alerts for patients who should not be scheduled. Ensure the visit types, visit statuses, and facilities are correct based upon the type of patient (commercial or legal) the visit type (NP, F/U, post op, etc.), and telehealth or in office visit. * Ensure the patient brings all applicable documentation to the appointment including Med Pay policy limits and accident report for MVA, ID and insurance card for commercial insurance patients. * Ask if patients have imaging disks, and ask them to bring those to their scheduled visit * Manage all incoming referrals for both commercial and legal through the R jellybean (incoming), through the D jellybean in both fax inbox plug in and fax inbox web mode consistently throughout each day. Create the referral and make outbound calls to schedule patient appointments. Forward legal referrals to the case manager for follow up with the assigned attorney and/or case manager. If the patient does not make an appointment after 3 attempts, mark the created referral addressed. * Route all non-referral faxes received in the fax inbox lug in and web mode to the appropriate staff member internally consistently throughout the day * Check voicemail and return calls consistently throughout the day * For FMLA/LOA paperwork received by fax, scan into the patient's chart in the FMLA/Disability folder. Send an action to Kristen, attach the document, time stamp and add a comment letting her know whether payment has been received in advance * Fax treatment notes to either attorney offices or referring physicians on a weekly basis for the previous week visits

Call Center Representative SPAR, a worldwide leader in consumer solutions, is growing, and we want YOU to be part of our expanding team! We're hiring Call Center Representatives who are passionate about delivering exceptional customer service. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we'd love to hear from you. Bilingual English/Spanish speakers are highly encouraged to apply! Why Join Us? Competitive Pay - Earn for your skills and dedication 401(k) & Roth Retirement Plans - Secure your future Career Growth & Training - Invest in your professional development Your Role: Handle high-volume inbound and outbound calls Process transactions, including credit card payments Resolve customer concerns professionally and efficiently Maintain detailed order notes within our system Request and deliver COIs (insurance documents) Use Text Request Software to communicate with customers and technicians Utilize Google Maps for geographic order management Cross-train as a Dispatcher and provide support when needed What You Bring to the Team: Strong verbal & written communication skills Ability to multi-task in a fast-paced setting Excellent problem-solving & active listening skills Attention to detail & accuracy in order processing Customer-focused mindset with empathy and patience Adaptability & initiative to take on new challenges Bilingual in English & Spanish is a plus! Additional Requirements: Dedicated, quiet, and distraction-free work area High-speed internet connection for seamless communication Flexible availability to accommodate business needs Ready to join a dynamic and innovative team? APPLY TODAY! DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required. SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies. We offer end-to-end services to ensure our client's product is available and presented most compellingly. We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results. SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge. We can recommend jobs specifically for you! Click here to get started.

Headquartered in Atlanta, GA, EyeSouth Partners is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth's partner practices' clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture. EyeSouth's affiliate network consists of over 40 practices with 300+ doctors providing medical and surgical eye care services at over 175 clinic locations and 20+ ambulatory surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, Pennsylvania, New York, North Carolina, and South Carolina. Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Location: Remote or on-site in Lawrenceville, GA (remote options available for local candidates after 90 days). **Applicants who live and plan to work from the following states will not be considered at this time: Alaska, Arizona, California, Colorado, Delaware, Hawaii, Idaho, Montana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, Oregon, New Hampshire, New Jersey, Utah, New York, Rhode Island, Washington, and Wyoming. Thank you for your interest. Responsibilities Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system Qualifications High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus. Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively. Ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NJTECH is a global managed IT service, IT consulting, and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders. Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you're looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology. Job Description Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Position Requirements: Assist customers with a wide variety of questions via information accessed through the computer. Review employee accounts and answer questions based upon established policies and procedures. Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs. Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem-solving skills Ability to multitask and be able to diffuse difficult situations Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed. Essential skills and experience · College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry · High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. · Ability to multi-task (talk and type at the same time) and use multiple applications · Excellent interpersonal, verbal, written and listening communication skills · Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer · Ability to provide outstanding customer service while ensuring that the customer's questions, issues and concerns have been satisfied · Computer literate with the ability to learn customer service software applications · Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its' customers · Flexibility to work specified shift and extended hours as necessary Qualifications High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry. Additional Information All your information will be kept confidential according to EEO guidelines.

Alacrity Solutions Outbound Call Center Representative - Insurance Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit ************************** The role of Outbound Call Center Representative is primarily responsible for making outbound calls in a secure room environment to report auto accidents. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) Report claims in a secure call center environment by making outbound calls continuously throughout scheduled shift. Ask all required questions, obtain claim information from the adverse carrier, and provide the claim information for the insured. Completes call template to reflect successful or unsuccessful reporting of each claim, which is then submitted to the claim file. Provides thorough claim documentation for each claim. Create invoice for files worked. Skills & Requirements: Report First Notice of Loss Claims Manage Outbound Calls in a Timely Manner Meet Team/Personal Qualitative and Quantitative Targets Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Ability to multitask, set priorities, and manage time effectively. Knowledge of Microsoft Office i.e., Word, Outlook, Excel. Ability to type a minimum of 40 words per minute. High school degree. Supervisory Responsibilities: N/A Physical & Mental Demands: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel. Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: $12.00 per hour Job Specifics: In Office (Conyers, GA) Full-Time (M-F, 8:30 am-5:00 pm) Travel Required: None Why Choose Alacrity?: Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off Accruals Paid Holidays Affirmative Action/EEO Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.