Call Center Representative Jobs in Montana

- 226 Jobs
  • Business Dev Representative

    Compass Construction LLC Mt

    Call Center Representative Job In Kalispell, MT

    The Business Development Representative role is pivotal in cultivating client relationships, identifying business opportunities, and driving growth for both our clients and our company. The ideal candidate will have a proven ability to manage a high-value portfolio of clients, collaborate with internal and external stakeholders, and deliver measurable results aligned with our mission of excellence in construction. This role requires exceptional business acumen, strategic thinking, and the ability to uncover opportunities that align with client goals and company objectives. ABOUT COMPASS CONSTRUCTION Compass Construction, LLC is a dynamic and growing general contracting company dedicated to delivering exceptional construction services with integrity, precision, and a commitment to exceeding client expectations. Through innovative solutions, skilled craftsmanship, and timely schedules, we build lasting relationships and contribute to our community's growth and prosperity. We pride ourselves on fostering a collaborative and innovative work environment where every team member contributes to our success. As we continue to expand, we are seeking a highly organized and detail-oriented Administrative Assistant to join our team. OBJECTIVES: Lead Generation: 20 new leads generated per month. 30% of qualified new leads converted into proposals. Cold Calling Metrics: 50+ cold calls made per week. 20% cold calls to scheduled meetings. Client Relationship Management Build and sustain trusted partnerships with at least 10 new clients annually, generating repeat business and referrals. Business Development Identify and bring in $30MM+ in annual bid opportunities, ensuring alignment with company revenue goals. Develop a pipeline of at least 15 qualified leads per quarter using CRM tools and business development strategies. Track and improve the proposal-to-award ratio, maintaining a win rate of 30% or higher on bids. Strategic Growth Attend and represent Compass Construction at 5+ industry events annually to build relationships and uncover opportunities. Reporting and Metrics Deliver monthly reports to leadership, including KPIs such as revenue generated, conversion rates, and pipeline status. Monitor key project milestones, ensuring 100% of client deliverables meet deadlines. EDUCATION AND EXPERIENCE Experience: 10+ years in business development, construction, or client management. Education: MBA or equivalent experience preferred. Proven track record of achieving revenue and relationship management KPIs. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and project management software (e.g., Monday.com). Advanced skills in business frameworks such as SWOT analysis, financial modeling, and strategic planning. Strong organizational and multitasking abilities, capable of managing concurrent client accounts. PHYSICAL REQUIREMENTS Prolonged periods of time standing, speaking, walking, and/or sitting at a computer This position will require travel: up to 20% Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. Job Type: Full-time Pay: $90,000.00 - $130,000.00 per year Benefits: Health insurance Paid time off
    $90k-130k yearly 24d ago
  • Customer Service Representative

    Ross Stores 4.3company rating

    Call Center Representative Job In Missoula, MT

    Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Maintains a professional appearance and adheres to the Company's dress code at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries Retail
    $30k-34k yearly est. 60d+ ago
  • Customer Service Agent - BZN

    Southwest Airlines 4.5company rating

    Call Center Representative Job In Belgrade, MT

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : * For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Montana. * Pay and Benefits Pay of $20.65 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck * Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit* * Explore more Benefits you'll love: ***************************************** Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer Service Agent is like: swa.is/DayWithCSA Additional details * This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. * U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. * Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities * Provides friendly service to and maintains positive relationships with all internal and external Customers * Works in a cooperative spirit to ensure the success of our Company * Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs * Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems * Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage * Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner * Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company * Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal * Completes forms and reports as required by the Company * Writes irregularity and complaint reports as required * Duties may vary due to the size and organization of the station * Must be able to meet any physical ability requirements listed on this description * May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities * Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job * Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations * Ability to work well with others as part of a team, meet the public, and work under stressful situations * Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period * Must be aware of hazardous situations and be able to handle emergencies as needed * Must work under tight time constraints to accomplish quick turns of aircraft * Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement * Must be able to perform all job functions within a limited space * Must be able to effectively communicate verbally by telephone, face to face and on public address systems * Must possess good written and oral skills * Must be able to communicate information and instructions verbally or via radio equipment Education * No education requirement Experience * No experience requirement Licensing/Certification * Must be able to obtain a SIDA badge and meet all local airport requirements * May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities * Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces * Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods * Must maintain the ability to wear prescribed uniforms Other Qualifications * Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines * Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with Company attendance standards as described in established guidelines * Ability to work shift work and/or overtime * Foreign language skills are desirable, but not required * Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits. * ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company. Pay Rate: $20.65 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 03/30/2025
    $20.7 hourly 5d ago
  • Customer Service Representative III

    Department of Corrections 4.3company rating

    Call Center Representative Job In Helena, MT

    Job Posting Title Customer Service Representative III Agency 131 DEPARTMENT OF CORRECTIONS Supervisory Organization DOC JCCC Job Posting End Date (Continuous if Blank) March 28, 2025 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $34,844.16 Basic Purpose Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities. Typical Functions Supervises employees engaged in providing services and information to all customers, and trains staff. Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service. Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices. Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise. Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services. Receives requests for information and services and provides such services using advanced technological equipment. Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities. Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage. Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies. Level Descriptor This is the leadership level where employees will perform duties at all levels of complexity and they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures. Education and Experience Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; of techniques of training; and of supervisory principles and practices. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to review the work of others. Special Requirements Some positions may require that applicants be willing and able to fulfill all job-related travel. Some positions may require performing moderately heavy lifting. Some positions may require the ability to touch type. Additional Job Description James Crabtree Correctional Center Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
    $34.8k yearly 14d ago
  • Ops. Customer Services Representative

    Gateway Services Inc. 4.6company rating

    Call Center Representative Job In Manhattan, MT

    The Operations Customer Service Representative, reporting into the Operations Care Center Manager, is responsible for a daily route, picking up deceased pets from veterinary clinics and homes, and bringing them back to our care centers for cremation. In addition, the Operations Customer Service Representative will act as an extension of the client care team, meeting with veterinary staff, troubleshooting issues on-site, escalating if need and assisting operations staff when necessary. Ops Customer Services Representative (Route Service Driver) At Home on the Range - 8400 Amsterdam Rd, Manhattan, MT 59741 Work Hours: Mon - Fri 9am - 5pm Pay Rate: $22 hour Duties & Responsibilities Operate a company vehicle along a pre-designed daily route for 8-10 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center. Pack and unpack the vehicle properly and with care. Act as an extension of the client care team - is the face of Gateway Services in the veterinary community. Continuously meet and communicate with veterinary staff. Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues on-site whenever possible. Ensure issues are escalated to other team members when necessary. Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly. Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager Keep records on vehicle maintenance issues and communicates to Facility Manager Communicate and coordinate with other team members, as necessary. Provide feedback on the efficiency of the customer service process. Work with minimal supervision Ensure service standards are met based on well established procedures. Manages difficulties to achieve positive results. Assist the operations staff when necessary. Education, Training & Qualifications High school diploma or equivalent education Minimum of 12 months experience in a service industry, specifically related to driving. Valid driver's license and clean driving record Skills & Abilities Excellent problem solving skills by being able to develop solutions and quick thinking Proven team player who is flexible and adaptable. Energetic, self-motivated, and results oriented. Good verbal communication skills. Excellent time management skills with a proven ability to meet deadlines. The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team. Safety - Committed to working in a safe environment Strong attention to detail Working Conditions Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion Regular lifting/moving 100+ lbs Regularly be exposed to elevated noise levels. Regularly be exposed to elevated heat levels. Regular handling of deceased pets.
    $22 hourly 20d ago
  • Vacation Specialist - Call Center (Columbia Falls - Summer)

    Pursuit 3.7company rating

    Call Center Representative Job In Montana

    What perks can you expect? Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. Housing accommodations available. What will be your daily pursuit? Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation. **THIS IS A NON-REMOTE ELIGIBLE ROLE BASED IN OUR COLUMBIA FALLS, MONTANA CALL CENTER** When does this adventure begin? This is a summer seasonal role with a circa 4 month commitment. It is posted for our spring/summer 2025 season! What will you do in this job? Answer que calls using a cloud based phone system Input reservations into a property management system Ensure that guest information is entered correctly Efficiently answer guest questions Communicate clearly and professionally to guests and team members Ensure cancellation policies are followed Process guest payments according to policy Assist with projects as needed Actively participate in monthly agent and team goal incentive programs Participate in an environment that is collaborative and fun This list of duties is intended to be representative of many of the tasks associated with this role. However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business. What skills and experience do you need for this job? Guest service, call center or equivalent desired. Experience in the hospitality industry strongly preferred. Strong experience using essential MS Office tools such as Excel, Outlook, PPT, Word, Teams required. Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred. Experience with Maestro, Pacific/Wizard, Five9 preferred but not required. Must have the ability to plan, organize and execute work details on time and on budget Solid written and verbal communication skills. Strong “can-do,” attitude with willingness to be flexible and adaptable. Ability to make decisions, solve problems and exercise good judgment. Strong commitment to building positive working relationships. Willingness to work with a geographically dispersed team in a seasonal environment. Resourceful, with a curiosity to solve problems and create new solutions. Ability to organize and prioritize multiple tasks in a fast-paced environment. Sense of urgency to complete job duties accurately and in a timely manner. Sense of humor and ability to ‘let things roll' when the unexpected happens. What will your work environment be like? Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. Independent. You'll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. EEO Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ************************. We thank all candidates for their intere
    $39k-47k yearly est. Easy Apply 9d ago
  • Customer Service Representative - 90035703 - East Glacier Park

    Amtrak 4.8company rating

    Call Center Representative Job In East Glacier Park Village, MT

    > Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> Customer Service Representative - 90035703 - East Glacier Park Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. SUMMARY OF DUTIES: This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. This position is temporary for 6 months. ESSENTIAL FUNCTIONS: * The incumbent will be responsible for greeting, servicing and general comfort of each passenger * Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains * Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports * Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station * Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. * Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms * Required to perform janitorial duties * Handle checked baggage, package express and company materials in the station and on/off train MINIMUM QUALIFICATIONS: * Proficient with baggage & express operation and be able to quote rates & information * Able to lift items that weigh up to 50lbs * Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor,) * Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets * Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies * Familiar with the operation of the Passenger Information Display System * Must have a High School Diploma or GED COMMUNICATIONS AND INTERPERSONAL SKILLS: * Must have excellent written and oral communication skills. * The ability to maintain a positive, good-natured attitude is essential. * Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems The hourly range is $37.73 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Requisition ID:164242 Posting Location(s):Montana Job Family/Function:Customer Service Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. > Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>
    $37.7 hourly 4d ago
  • Returns Support Rep-1

    Milwaukee Tool 4.8company rating

    Call Center Representative Job In Montana

    Duties and Responsibilities Responsible for creating RMAs for customer satisfaction, 30 day returns, and other return orders Request and issue goodwill credits Research returns without paperwork using AX to issue credits to the correct customer Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns Resolve credit issues in a timely manner Process RMAs in HJ as needed Lead and assist the Returns Clerk II Handle difficult emails in a professional matter Enter daily production of created RMAs Update Return Errors daily in a spreadsheet Assist within the department as needed Assist with training and leading the Returns Clerk II Use electronic filing Practice 5S and Safety Able to react to change effectively and handle other tasks as assigned Physical Demands Stand for long periods of time while inspecting tools Must be able to lift 30 pounds Frequent bending, stooping, pushing and pulling of parts and containers Repetitive motion Able to work in various temperature conditions Education and Experience Requirements: High School or GED diploma required Excellent organizational skills and time management skills required Must have basic math and computer skills High attention to detail Ability to perform work per instructions and within reasonable time. Must have one to two years of previous experience in electrical or mechanical repair Mechanical and diagnostic skills Physical and Weight Lifting Demands The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Milwaukee Tool is an equal opportunity employer.
    $32k-35k yearly est. 15d ago
  • Medical Call Center

    Global Channel Management

    Call Center Representative Job In Helena, MT

    Medical Call Center needs 1 year medical insurance or medical office experience. Medical Call Center requires: Computer system experience with data entry and database documentation knowledge. Call center or professional office experience. Medical Call Center duties: Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations.
    $28k-37k yearly est. 60d+ ago
  • Airline Ramp/Customer Service Agent Part-Time $17 Per Hour GTF (9545)

    WFS

    Call Center Representative Job In Montana

    Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations. Responsibilities Load and unload baggage and cargo from aircraft efficiently and safely Marshal aircraft to and from gates using hand signals and communication equipment Operate ground support equipment such as tugs, belt loaders, and forklifts Conduct pre- and post-flight safety inspections of equipment and ramp areas Coordinate with flight crews, ground control, and team members for smooth operations Fill aircraft water tanks and ensure proper servicing levels Handle baggage claims and transfers, ensuring accurate delivery to connecting flights Maintain cleanliness and organization of the ramp area, adhering to safety protocols Complete required flight paperwork, including weight and balance reports Assist with emergency situations, such as equipment failures or medical incidents Work in various weather conditions, including extreme heat, cold, and rain Follow all airport safety and security regulations and report any safety hazards Make reservations, issue tickets and itineraries, and compute fares for passengers. Handle baggage check-in, collect excess baggage charges, and provide general travel information Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures. Manage arrangements for passengers holding reservations, standby travelers, and their luggage. Determine flight close-out times and complete necessary flight documentation for accuracy. Handle post-departure procedures, including invalidating tickets and finalizing reports. Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items. Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel. Minimum Requirements High school diploma or GED equivalent At least 1 year of experience in customer service or related field Ability to work varied shifts, including weekends, holidays, and nights Strong verbal and written communication skills Ability to lift and handle baggage weighing up to 50 lbs Basic computer proficiency, including the ability to input data and use relevant software Familiarity with airport regulations and procedures Ability to pass background checks and comply with airport security requirements Ability to fluently speak, read, and write the English language **This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** Preferred Skills Previous experience in an airport, airline, or logistics environment Knowledge of ticketing, reservations, and fare calculation systems Experience handling lost and found procedures or baggage claims Strong organizational skills and attention to detail Ability to multitask in a fast-paced, high-pressure environment Knowledge of international shipping and airfreight documentation Proficiency in a second language for assisting international travelers Strong conflict resolution and problem-solving abilities Physical Requirements/Working Conditions Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs Frequent standing, walking, and moving throughout the airport terminal or warehouse Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow Manual dexterity required for handling documents, operating computers, and using two-way radios Ability to remain on your feet for extended periods (up to 8 hours or more during shifts) Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins Ability to work in a noisy environment, such as near aircraft engines and ground support equipment Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered with company match! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
    $23k-30k yearly est. 22d ago
  • Customer Service Agent - BZN

    Southwest Care 3.7company rating

    Call Center Representative Job In Bozeman, MT

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : *** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Montana. *** Pay and Benefits Pay of $20.65 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck ** Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit*** Explore more Benefits you'll love: ***************************************** Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer Service Agent is like: swa.is/DayWithCSA Additional details This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Completes forms and reports as required by the Company Writes irregularity and complaint reports as required Duties may vary due to the size and organization of the station Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone, face to face and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment Education No education requirement Experience No experience requirement Licensing/Certification Must be able to obtain a SIDA badge and meet all local airport requirements May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods Must maintain the ability to wear prescribed uniforms Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Ability to work shift work and/or overtime Foreign language skills are desirable, but not required *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits. ***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company. Pay Rate: $20.65 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.
    $20.7 hourly 1d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Call Center Representative Job In Missoula, MT

    Responsive recruiter Benefits: 401(k) matching Competitive salary Training & development Employee discounts Flexible schedule Opportunity for advancement Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you seeking a job that offers constant learning, skills growth, and a career path? If so, we seek employees like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways, such as by email, telephone, in person, and at their place of business. You will build long-lasting relationships by turning prospects into customers and then into long-term clients. The sign industry is ever-changing and dynamic. All you have to do is look all around and see signs of all types everywhere. You will never be bored working in the sign industry as even the smallest jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader, with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $35,000.00 - $50,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $35k-50k yearly 60d+ ago
  • Customer Service Rep(01557) - 1045 W Spur Dr

    Domino's Franchise

    Call Center Representative Job In Montana

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 18 years of age or older. General job duties for all store team members • Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Clean equipment and facility approximately daily. • Make and label boxes Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). • Must be able to make correct monetary change. • Verbal, writing, and telephone skills to take and process orders. • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. • Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. • Sudden changes in temperature in work area and while outside. • Fumes from food odors. • Exposure to cornmeal dust. • Cramped quarters including walk-in cooler. • Hot surfaces/tools from oven up to 500 degrees or higher. • Sharp edges and moving mechanical parts. SENSING • Talking and hearing on telephone. • Near and mid-range vision for most in-store tasks. • Depth perception. • Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing: Most tasks are performed from a standing position. Walking: For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. • Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. • Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance. Stooping/Bending • Forward bending at the waist is necessary at the pizza assembly station. • Toe room is present, but workers are unable to flex their knees while standing at this station. • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. • Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Crouching or squatting may be performed occasionally to stock shelves and to clean low areas. Reaching • Reaching is performed continuously; up, down and forward. • Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks • Eye-hand coordination is essential. Use of hands is continuous during the day. • Frequently activities require use of one or both hands. • Shaping pizza dough requires frequent and forceful use of forearms and wrists. • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Additional Information Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $28k-36k yearly est. 9d ago
  • Recreation Customer Experience Rep III

    City of Missoula 3.5company rating

    Call Center Representative Job In Missoula, MT

    Join Our Team as a Recreation Customer Experience Representative! Missoula Parks & Recreation is seeking enthusiastic and customer-focused individuals to provide exceptional service at Currents, Fort Missoula Regional Park, and Splash Montana. As a key member of our team, you'll assist patrons in navigating our recreational programs and facilities, ensuring a welcoming and informative experience for all. This role involves handling memberships, processing transactions, overseeing facility procedures, and even assisting in emergency situations when needed. If you thrive in a fast-paced, team-oriented environment and are passionate about recreation and community engagement, we encourage you to apply! To Apply: All applicants must submit the City of Missoula application. Details: Applicant Screening and Interviews will begin immediately. Applications will continue to be accepted until an adequate applicant pool has been established. Resumes will not be reviewed. All details should be entered on the application. **Shifts vary between 5:00am and 9:00pm with flexible scheduling and variable days, including weekdays and weekends as needed. Essential Functions Provide customer service to patrons, by phone or in person, regarding programming, facility policies, and general recreational opportunities at Currents/Parks & Recreation, FMRP, and/or Splash Montana facilities. Ensure quality front-line customer service to guarantee accurate and consistent information is provided. Assist with overseeing work assignments and training of various staff, including monitoring shift cleaning completion according to assigned checklists. Ensure opening and closing procedures, for all Parks & Rec facilities, comply with the Customer Experience Handbook. Provide membership service support, including upselling services and assisting with monthly renewal membership letters. Monitor accurate sales; receive and expedite orders. Reconcile cash irregularities for other cashiers; conduct daily cash-outs; exchange currency for cashiers. Print activity rosters and daily attendance reports. Perform general cleaning and maintenance functions, including snow removal. Assist with updating department boards (announcements, advertisements, etc.). Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc. Perform other duties, as assigned. Knowledge, Skills and Abilities Knowledge of, or the ability to learn, the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation, daily deposits, etc. Knowledge of, or the ability to learn, food preparation and sanitation requirements. Knowledge of, or the ability to learn, waterpark and pool facility safety procedures, policies, and practices. Knowledge of, or the ability to learn and promote, department safety considerations, City safety policies, OSHA standards and guidelines, and the Americans for Disabilities Act. Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment. Skill in following oral and written instructions. Skill in multitasking in a fast-paced environment, while providing effective customer service. Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals. Ability to stay alert and identify potential and/or actual emergency situations. Ability to lead and work with both adults and youth of all ages. Ability to lead and train staff, when applicable, in a various job-specific areas. Ability to develop and prepare reports, correspondence, and various other documents. Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator, when necessary. Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information. Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment. Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor. Ability to learn departmental and City of Missoula practices and procedures. Working Conditions: Position requires the ability to lift 50 lbs. or less. Work environment may involve occasional exposure to occupational hazards, biohazards, and physical risks, which require following basic safety precautions. Duties require the physical ability to occasionally perform bending, pulling, and squatting motions. Position may require schedule flexibility to accommodate opening, closing, and/or weekend shifts. Qualifications and Additional Application Materials ALL POSITIONS Must be of legal age to perform the duties of the position. Any combination of training and education equivalent to one year (1) experience with customer service, point-of-sale transactions, or another relevant field. Must have a basic CPR/AED certification, or the ability to obtain within 60 days of hire.
    $38k-45k yearly est. 19d ago
  • Ramp & Customer Service Agent

    Horizon Air 4.1company rating

    Call Center Representative Job In Missoula, MT

    **Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. **Role Summary** The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. **Key Duties** + Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. + Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). + Performs aircraft grooming and security searches. + Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). + Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. + Loads and offloads luggage and cargo with the use of conveyor belts. + At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. + Performs other duties as assigned. **Day in the Life** To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA **Job-Specific Experience, Education & Skills** **Required** + Strong written and verbal communication skills. + Ability to juggle multiple tasks in a fast-paced environment. + Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. + Ability to learn and operate a computerized reservation system. + Typing speed of at least 25 WPM. + Ability to consistently lift 50 pounds. + Must be able to stand for long periods of time. + Must be able to bend, stoop, squat, reach and grasp. + Ability to perform basic mathematics. + Ability to work a flexible schedule including nights, weekends and holidays. + Ability to participate in paid training that may require overnight travel. + Depending on work location, ability to obtain USPS Mail Handling Certification. + Ability to obtain airport security clearance. + Ability to communicate in English. + High school diploma or equivalent. + Minimum age of 18. + Must be authorized to work in the U.S. **Preferred:** + A minimum of 1 year of customer service or community service experience. **Airport SIDA Badge Requirements** Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. **Job-Specific Leadership Expectations** Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **Starting Rate** USD $16.00/Hr. **Total Rewards** _Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._ + Free stand-by travel privileges on Alaska Airlines & Horizon Air + Comprehensive well-being programs including medical, dental and vision benefits + Generous 401k match program + Quarterly and annual bonus plans + Generous holiday and paid time off For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits. **FLSA Status** Non-Exempt **Employment Type** Part-Time **Regular/Temporary** Regular **Requisition Type** Frontline **Apply by 7:00 PM Pacific Time on** 3/28/2025 **Location** Missoula, MT - Airport **Regulatory Information** **Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. **Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn. **A:** Y - T3 **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _USA-MT-Missoula_ **Requisition ID** _2025-14085_ **Category** _Airports & Warehouse_
    $16 hourly 15d ago
  • Medical Equipment Driver & Customer Service Representative

    Tews Company 4.1company rating

    Call Center Representative Job In Helena, MT

    Medical Equipment Driver and Customer Service Representative Needed! Pay Range: $17 - $19/hour (based on experience) Direct Hire About the Role: Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment Driver and Customer Service Representative to join their team. This role combines equipment delivery and setup with exceptional customer service. You will assist patients by delivering, maintaining, and educating them on the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism. Key Responsibilities: Deliver, set up, and maintain medical equipment and supplies at patient homes. Provide clear instructions to patients and caregivers on equipment usage and care. Handle customer inquiries and process necessary paperwork. Maintain a clean and safe company vehicle. Assist with intake processes, including data entry and file preparation. Perform minor equipment troubleshooting and repairs as needed. Travel: Daily travel using a company vehicle to patient homes is required. Qualifications: Required: High school diploma or GED equivalent. Valid driver’s license with a clean driving record. Preferred: Experience with medical equipment or in healthcare-related roles. Familiarity with medical terminology. Skills and Competencies: Accurately perform simple mathematical calculations. Effectively communicate in English (both oral and written). Interpret a variety of communications (verbal, non-verbal, written, listening, and visual). Maintain confidentiality, discretion, and caution when handling sensitive information. Multi-task with attention to detail. Self-motivated, organized, with strong time-management and problem-solving skills. Work independently and as part of a team. Machines, Equipment, and Technical Abilities: Email transmission and communication. Internet navigation and research. Microsoft applications (Outlook, Word, and Excel). Office equipment (fax machine, copier, printer, phone, computer, and/or tablet). Mechanically inclined for equipment repair and troubleshooting. Successfully demonstrates loading, unloading, and proper tie-down procedures for transported cargo. Understands use of all applicable home respiratory equipment and supplies. Physical Demands: Lift and carry office equipment as needed. Requires sitting, walking, standing, talking, and listening. Requires close vision for small print on computer/tablet and paperwork. Requires lifting (minimum of 65 pounds) and transporting patient equipment. Requires contact with patients and equipment with potential exposure to contagious pathogens. Requires driving a company/personal vehicle for the majority of the workday. Why Apply? This is an opportunity to make a meaningful impact in patients' lives while working in a supportive and professional environment. Apply today to join our client’s team!
    $17-19 hourly 39d ago
  • Customer Service Representative

    PLS 4.6company rating

    Call Center Representative Job In Montana

    This job is located at 1921 Montana Ave., EL Paso, TX 79903 Why PLS? Because You Deserve Better! PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: Providing outstanding customer service to ensure repeat business Educating our customers on our products and services Ensuring all transactions are completed in compliance with federal, state, and local regulations Following company policies and procedures Maintaining a balanced cash drawer Completing all transactions accurately, including cash handling Using our point-of-sale system to access information and process transactions Resolving customer complaints or referring complaints to the Store Manager for resolution Helping to maintain a neat and clean store environment for our customers and team members Performing other duties as instructed by management Job Requirements: Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred Ability, willingness, and comfort to engage with customers Strong verbal communication Ability to offer products and services to customers based on their needs Exceptional attention to detail and ability to multi-task Professional appearance and demeanor Must be honest and have integrity Able to work flexible hours, including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a plus Physical Requirements: Must be able to stand for extended periods Ability to lift up to 15 lbs. with little assistance Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team **************************** to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
    $28k-34k yearly est. 60d+ ago
  • Customer Service Rep(01557) - 1045 W Spur Dr

    Domino's Pizza 4.3company rating

    Call Center Representative Job In Montana

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 18 years of age or older. General job duties for all store team members * Operate all equipment. * Stock ingredients from delivery area to storage, work area, walk-in cooler. * Prepare product. * Receive and process telephone orders. * Clean equipment and facility approximately daily. * Make and label boxes Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills * Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). * Must be able to make correct monetary change. * Verbal, writing, and telephone skills to take and process orders. * Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. * Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: * Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. * In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. * Sudden changes in temperature in work area and while outside. * Fumes from food odors. * Exposure to cornmeal dust. * Cramped quarters including walk-in cooler. * Hot surfaces/tools from oven up to 500 degrees or higher. * Sharp edges and moving mechanical parts. SENSING * Talking and hearing on telephone. * Near and mid-range vision for most in-store tasks. * Depth perception. * Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing: Most tasks are performed from a standing position. Walking: For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting * Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. * Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. * Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying * Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. * Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. * Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing * To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. * Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance. Stooping/Bending * Forward bending at the waist is necessary at the pizza assembly station. * Toe room is present, but workers are unable to flex their knees while standing at this station. * Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. * Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Crouching or squatting may be performed occasionally to stock shelves and to clean low areas. Reaching * Reaching is performed continuously; up, down and forward. * Workers reach above 72occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. * Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. * Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks * Eye-hand coordination is essential. Use of hands is continuous during the day. * Frequently activities require use of one or both hands. * Shaping pizza dough requires frequent and forceful use of forearms and wrists. * Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. * Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. * Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Qualifications Additional Information Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $23k-29k yearly est. 14d ago
  • Airline Ramp/Customer Service Agent Part-Time $17 Per Hour BIL (9619)

    WFS

    Call Center Representative Job In Montana

    Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations. Responsibilities Load and unload baggage and cargo from aircraft efficiently and safely Marshal aircraft to and from gates using hand signals and communication equipment Operate ground support equipment such as tugs, belt loaders, and forklifts Conduct pre- and post-flight safety inspections of equipment and ramp areas Coordinate with flight crews, ground control, and team members for smooth operations Fill aircraft water tanks and ensure proper servicing levels Handle baggage claims and transfers, ensuring accurate delivery to connecting flights Maintain cleanliness and organization of the ramp area, adhering to safety protocols Complete required flight paperwork, including weight and balance reports Assist with emergency situations, such as equipment failures or medical incidents Work in various weather conditions, including extreme heat, cold, and rain Follow all airport safety and security regulations and report any safety hazards Make reservations, issue tickets and itineraries, and compute fares for passengers. Handle baggage check-in, collect excess baggage charges, and provide general travel information Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures. Manage arrangements for passengers holding reservations, standby travelers, and their luggage. Determine flight close-out times and complete necessary flight documentation for accuracy. Handle post-departure procedures, including invalidating tickets and finalizing reports. Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items. Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel. Minimum Requirements High school diploma or GED equivalent At least 1 year of experience in customer service or related field Ability to work varied shifts, including weekends, holidays, and nights Strong verbal and written communication skills Ability to lift and handle baggage weighing up to 50 lbs Basic computer proficiency, including the ability to input data and use relevant software Familiarity with airport regulations and procedures Ability to pass background checks and comply with airport security requirements Ability to fluently speak, read, and write the English language **This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.** Preferred Skills Previous experience in an airport, airline, or logistics environment Knowledge of ticketing, reservations, and fare calculation systems Experience handling lost and found procedures or baggage claims Strong organizational skills and attention to detail Ability to multitask in a fast-paced, high-pressure environment Knowledge of international shipping and airfreight documentation Proficiency in a second language for assisting international travelers Strong conflict resolution and problem-solving abilities Physical Requirements/Working Conditions Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs Frequent standing, walking, and moving throughout the airport terminal or warehouse Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow Manual dexterity required for handling documents, operating computers, and using two-way radios Ability to remain on your feet for extended periods (up to 8 hours or more during shifts) Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins Ability to work in a noisy environment, such as near aircraft engines and ground support equipment Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered with company match! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
    $23k-30k yearly est. 8d ago
  • Vacation Specialist - Call Center (Columbia Falls - Summer)

    Pursuit 3.7company rating

    Call Center Representative Job In West Glacier, MT

    What perks can you expect? Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources. Housing accommodations available. What will be your daily pursuit? Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation. **THIS IS A NON-REMOTE ELIGIBLE ROLE BASED IN OUR COLUMBIA FALLS, MONTANA CALL CENTER** When does this adventure begin? This is a summer seasonal role with a circa 4 month commitment. It is posted for our spring/summer 2025 season! What will you do in this job? Answer que calls using a cloud based phone system Input reservations into a property management system Ensure that guest information is entered correctly Efficiently answer guest questions Communicate clearly and professionally to guests and team members Ensure cancellation policies are followed Process guest payments according to policy Assist with projects as needed Actively participate in monthly agent and team goal incentive programs Participate in an environment that is collaborative and fun This list of duties is intended to be representative of many of the tasks associated with this role. However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business. What skills and experience do you need for this job? Guest service, call center or equivalent desired. Experience in the hospitality industry strongly preferred. Strong experience using essential MS Office tools such as Excel, Outlook, PPT, Word, Teams required. Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred. Experience with Maestro, Pacific/Wizard, Five9 preferred but not required. Must have the ability to plan, organize and execute work details on time and on budget Solid written and verbal communication skills. Strong “can-do,” attitude with willingness to be flexible and adaptable. Ability to make decisions, solve problems and exercise good judgment. Strong commitment to building positive working relationships. Willingness to work with a geographically dispersed team in a seasonal environment. Resourceful, with a curiosity to solve problems and create new solutions. Ability to organize and prioritize multiple tasks in a fast-paced environment. Sense of urgency to complete job duties accurately and in a timely manner. Sense of humor and ability to ‘let things roll' when the unexpected happens. What will your work environment be like? Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife in and around Glacier National Park. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events. Independent. You'll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole. EEO Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ************************. We thank all candidates for their interest, however, please note that
    $40k-47k yearly est. Easy Apply 60d+ ago

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