Call Center Representative Jobs in Los Angeles, CA

Calaso USA Inc. is a fast-growing glass packaging distributor, offering complete packaging solutions to its customers. Focusing on high-end glass bottles and jars, Calaso USA Inc. is committed to excellence and innovation in its main sectors of activities: Cosmetics and Personal Care; Perfume and Fragrance; Health and Well-Being; Food and Nutrition. We are looking for a customer-oriented sales representative. You will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. You are genuinely excited to help customers. We are looking for someone who's patient, empathetic, passionately communicative, and proactive. Someone who can put himself/herself in our customers' shoes and advocate for them when necessary. If problem-solving comes naturally to you. You are confident at troubleshooting and like investigating to resolve customer complaints. Your target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction then this role is for you. Please Read the Job Description Carefully Before Applying to Ensure You Meet the Requirements. Responsibilities • Manage large amounts of incoming calls • Manage and effectively convert inbound leads into new customers • Build trust and a sustainable relationship with customer accounts through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal and team sales and customer service targets • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution • Keep records of customer interactions, process customer accounts, and file documents precisely within Salesforce • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • Prepare sample orders for potential new customers Skills • Proactivity • Strong phone contact handling skills and active listening • Strong writing communication by E-mail • Familiarity with CRM and ERP systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Ability to work well in a team environment • Strong problem-solving abilities • Previous experience in sales or customer service • Bachelor's degree in business administration or related field • This is a junior role requiring 1-6 years of experience. *It is not a senior- level position* Job Type: Full-time Salary: $50k - 57k + up to 18% bonus Benefits: Health insurance 401(k) matching Paid time off Schedule: Monday to Friday - 8 hours/day (8am-5pm PT) Work Location: Carson, CA Work setting: In-person Performance Area Communication Skills Demonstrates clear and professional verbal and written communication. Actively listens to understand customer inquiries and concerns. Effectively communicates solutions and information to customers. Customer Relations Provides excellent customer service to foster strong relationships. Engages with customers to identify their needs and provide tailored solutions. Handles customer feedback and challenges with a positive, solutions-oriented approach. Sales and Product Knowledge Maintains a strong understanding of the company's products and services. Explains product features and benefits effectively to customers. Identifies opportunities for upselling or cross-selling based on customer needs. System Navigation Proficient in using the company's CRM and ERP systems to manage customer interactions. Accurately enters and updates customer data and order information. Efficiently navigates systems to ensure smooth customer experiences. Team Collaboration Works closely with co-workers and supervisors to meet team goals. Shares ideas and feedback to improve processes and customer satisfaction. Adapts quickly to changes and supports team members as needed. Problem-Solving and Proactivity Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach. Investigates customer issues thoroughly and identifies effective resolutions. Takes initiative to engage with customers and provide additional support when necessary. Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach. Investigates customer issues thoroughly and identifies effective resolutions. Takes initiative to engage with customers and provide additional support when necessary. Maintains consistent attendance and punctuality. Demonstrates professionalism in all interactions. Manages time effectively to balance customer needs and daily responsibilities. Responsibilities Manage large amounts of incoming calls and effectively convert inbound leads into new customers. Build trust and sustainable relationships with customer accounts through open and interactive communication. Provide accurate, valid, and complete information using appropriate methods and tools. Meet personal and team sales and customer service targets. Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution. Keep records of customer interactions, process accounts, and file documents within Salesforce. Prepare sample orders for potential new customers. Follow communication procedures, guidelines, and policies. Skills Proactivity and strong problem-solving abilities. Strong phone contact handling skills and active listening. Strong written communication skills for email correspondence. Familiarity with CRM and ERP systems and practices. Ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Ability to work well in a team environment. Previous experience in sales or customer service. Bachelor's degree in business administration or a related field. *No third-party agencies or recruiters. Direct applicants only*

Title: Customer Service Representative - Sales Office LAX Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company Why Join Us? Asia's First and Longest-Serving Airline Get a chance to enjoy travel perks for you and your family A collaborative work culture and environment Who Are We Looking For? Minimum of 2 years experience in sales Knowledgeable in reservations, ticketing and airport operations What's The Role All About? Performs a variety of administrative, secretarial, marketing and clerical duties to Area Manager. Provides support and assistance to colleagues/ other units to ensure effective and efficient performance of the District. Gathers and creates studies for district's airline sales and marketing purposes Handles reservation through phone calls and or walk-in passengers, travel agents and employees. Perform basic ticketing functions to promptly assist customers and partner agents' queries. Prepares draft of District's Weekly Sales Report.

We are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers! As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to showcase your excellent communication skills and problem-solving abilities while working in a fast-paced and rewarding environment. Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about our products, services, and policies Assist customers with order placement, tracking, and returns Resolve customer complaints and concerns effectively and efficiently Document all customer interactions and maintain accurate records Collaborate with internal teams to address customer needs and improve the overall customer experience Identify opportunities to upsell or cross-sell additional products or services Stay updated on product knowledge and industry trends to better serve customers Qualifications High school diploma or equivalent (college education preferred but not required). Excellent verbal and written communication skills, with a friendly and professional phone presence. Quick learner, able to adapt to new processes and procedures. Basic computer skills and familiarity with customer service software (previous experience is a plus). Strong interpersonal skills and a genuine desire to assist and engage with customers. Join our team and become a trusted advocate for our customers! Apply now to become a Customer Service Representative and contribute to delivering outstanding customer service and satisfaction.

Job Title: Customer Sales Representative On-site | Immediate Start Victory Branding is a dynamic, customer-focused company located specializing in providing exceptional service and building lasting relationships with our customers. As we continue to grow, we are seeking enthusiastic and dedicated individuals to join our team as Customer Sales Representatives. This is an excellent opportunity to kickstart your career in a vibrant and fast-paced retail environment. Position Overview As a Customer Sales Representative, you will be at the heart of our business, delivering outstanding customer service while creating a welcoming and engaging shopping experience. You'll be the go-to person for our customers, helping them find exactly what they need, ensuring they leave with a positive impression, and building long-term loyalty. Daily Responsibilities: Provide fantastic customer care by actively listening to customers and offering solutions to their needs. Help customers find the perfect products, recommend items, and assist with in-store promotions. Maintain excellent product knowledge to confidently assist customers and answer questions. Ensure the store is clean, tidy, and well-organized to create a pleasant shopping experience. Promote in-store promotions and schemes to provide customers with the best offers available. Foster strong communication with team members to maintain a cohesive and productive environment. Support the team with customer interactions, always providing a friendly and helpful attitude. What You Need: Previous experience in customer service is a plus but not required. Personality and passion for people are what truly matters! Excellent communication and people skills - you enjoy engaging with customers and making them feel valued. Strong organizational skills with the ability to handle multiple tasks at once. A positive, energetic attitude with a willingness to learn and grow. A caring and considerate approach to both customers and team members. A resourceful mindset, always looking for opportunities to improve and enhance the customer experience. Why Join Us? Competitive weekly pay, starting at $1,200 USD. Work in a supportive, fast-paced environment with opportunities for career growth. Full training and ongoing development to help you succeed in your role. Be part of a friendly team that values customer their team and fosters a positive workplace culture. Ready to Apply? If you're excited about delivering great service and making a difference in our customers' shopping experience, we'd love to hear from you! Submit your resume and a brief cover letter explaining why you're the perfect fit for this role. Victory Branding is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.

APR has been engaged to identify a hardworking Customer Service Representative for one of our biggest clients in the automotive industry. Customer Service Representative DURATION: Potential to be converted depending on business needs SHIFT: 1st shift, needs to be flexible, either M-F, 8:00 AM - 5:00 PM, or M-F, 7:00 AM - 4:00 PM PAY RATES: $22/hr. - base rate, $22.50/hr. - bilingual Spanish This will be an ONSITE role. Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test. JOB DUTIES Handle inbound Customer Service calls (approximately 60+ phone calls daily) Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests) Assist customers with monthly payments Provide payoff quotes to customers and dealerships Assist customers with their HFS/AFS.com accounts Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) Become a productive member of the department (meet quantitative objectives) Maintain enthusiastic and positive attitude Attendance - being here on time ready to work at the start of the shift ASSIGNMENT DESCRIPTION Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance DESIRED SOFT-SKILLS Must be able to type 50-60 wpm Proficient with Microsoft Word and Excel Excellent verbal communication skills (easy to understand) Able to multi-task (ability to talk and type simultaneously is a must) Customer service oriented Self-starters Eager to learn Bilingual a plus EDUCATION Associate's or Bachelor's degree graduate ______________________________________________________________________________________________________ APR has been engaged to identify a hardworking Auto-Dialer Collections Representative for one of our biggest clients in the automotive industry. LOCATION: Cypress, CA 90630 - ONSITE POSITION: Auto-Dialer Collections Representative DURATION: Potential to be converted depending on business needs SHIFT: 1st shift, M-Th, 8:00 am - 5:00 pm or 11:00 am - 8:00 pm, or Friday: 8:00 am - 5:00 pm, Two Saturdays per month: 8:00 am - 12:00 pm, Must be flexible, schedule may change with business needs PAY RATES: $22/hr. - base rate, $22.50/hr. - bilingual Spanish This will be an ONSITE role Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test. JOB DUTIES Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily) Identify root cause of customer delinquency and generate effective solutions for AHFC and customer Conduct minimal skip tracing necessary to prepare account for next level of collections Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives) Become a productive member of the department (meet quantitative objectives) Maintain enthusiastic and positive attitude Attendance - being here on time ready to work at the start of the shift, adhering to the break and lunch schedules to ensure proper phone coverage ASSIGNMENT DESCRIPTION Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance DESIRED SOFT-SKILLS Excellent verbal communication skills (easy to understand) Able to multi-task (ability to talk and type simultaneously is a must) Customer service oriented Self-starters Eager to learn Bilingual a plus EDUCATION Associate's or Bachelor's degree graduate _______________________________________________________________________________________________________ APR has been engaged to identify a hardworking Funder/Finance Representative for one of our biggest clients in the automotive industry. LOCATION: Cypress, CA 90630 - ONSITE POSITION: Finance Collections Representative DURATION: Potential to be converted depending on business needs SHIFT: 1st shift, M-F, 8:00 AM - 5:00 PM with 1 hour lunch and Saturday, 8:00 AM - 12:00 PM or 7:00 AM - 11:00 AM (once a month); Must be flexible, schedule may change with business needs and may require overtime including occasional Saturdays. PAY RATE: $22/hr. - base rate This will be an ONSITE role. Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test. OVERVIEW Assist Credit department with verifying and processing contract information. Assist dealers with inquiries in a fast-paced call center JOB DUTIES Review funding documents received from dealerships. Verify proper documentation is received. Answer calls from dealerships to review status on contracts. Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while effectively resolving conflicts. Follow up on dealer issues and concerns (contract errors) in a timely manner. Complete data entry of contract information into the system to assist team in processing all packages received daily. Adhere to legal and operational compliance by strictly following all company policy and procedures. Become a productive member of the team with an enthusiastic and positive attitude. ASSIGNMENT DESCRIPTION Ideal for those looking for entry-level position in the general field of originations/customer service and/or automotive finance. QUALIFICATIONS AND SKILLS Good communication skills. Experience with customer service and problem resolution preferred. Bilingual is a plus. TRAINING (APPROXIMATELY 2-3 WEEKS) Combination of web based, book and side by side training. EDUCATION Associate's or Bachelor's degree graduate About our Client: One of the leading subsidiaries for an automotive industry that provides financing and leasing solutions for automobiles, motorcycles, power equipment, marine, aircraft, and parts and accessories About APR: Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don't miss out on this amazing opportunity! If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you!

Cetera takes pride in its exceptional resource center team, dedicated to delivering outstanding customer service. Our team members are highly motivated, empathetic, and sincerely passionate about assisting others. They are dedicated to exceeding expectations to ensure our customers stay satisfied and connected. We're looking for individuals who thrive on challenges, show initiative, and are committed to making a positive impact. If you possess these qualities and are eager to join a team dedicated to excellence, we believe you'll thrive in our organization. We're currently seeking a Service Professional to join our team in one of our office locations, as this is a hybrid role. What you will do: Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships. Establishing oneself as the primary point of contact for advisors' clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements. Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements. Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up. What you will need: Minimum 1 year experience working in a call center environment Minimum 1 year experience working in a financial institution/industry. Skilled in both written and verbal communication, proficient at effectively engaging with diverse audiences in a polite, professional, and influential manner. Embraces flexibility and adapts seamlessly to change in a dynamic and fast-paced environment, thriving on new challenges and opportunities. What is nice to have: Proficiency in utilizing industry-leading tools like Salesforce, Envestnet, NetX360, Docupace, RedTail, and others. Have previous broker-dealer experience Possess a current License; ex: Series 7, 24, 65, 99, etc. Compensation The base annual salary range for this role is $49,000 to $52,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, licensing, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. About Us What we give you in return: Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Ready to Launch Your Career in Aviation? Do you thrive in dynamic, fast-paced environments? Are you fluent in English and German (both conversational and written)? If you're passionate about delivering exceptional service and helping travelers navigate their journeys, we'd love to welcome you to the Pacific Aviation family! Who We Are At Pacific Aviation and Superior Aircraft Services (SAS), we've been providing exceptional ground-handling support for some of the world's leading airlines for over 30 years. Operating across major West Coast airports and expanding to the East Coast, our mission is to create seamless and memorable travel experiences. We're proud of our diverse and talented team, united by respect trust, and a commitment to growth. Why Join Us? At Pacific Aviation/SAS, our people are our greatest asset. We've built a culture that celebrates individuality, fosters collaboration and encourages professional and personal growth. We value diversity and believe that varied perspectives make us stronger and better equipped to serve our customers. What You'll Do As a part-time Customer Service Agent, you'll play a vital role in ensuring a smooth and enjoyable experience for airline passengers at Los Angeles International Airport (LAX). From check-in to boarding, you'll be at the forefront of creating memorable travel moments. Key Responsibilities: Check-In Counters: Assist passengers by verifying IDs, printing boarding passes, tagging luggage, and providing a warm welcome. Departure and Arrival Gates: share flight updates, scan boarding passes, ensure all required documentation is in order and assist with the boarding and deplaning process for both domestic and international travelers. Customer Assistance: Provide clear directions, answer passenger inquiries, and resolve challenges with professionalism and a smile. Team Collaboration: Work closely with your teammates to ensure smooth operations and exceptional service at every stage. Note: This position involves standing and walking for the majority of your shift. What We're Looking For We're seeking enthusiastic and adaptable individuals who bring their unique personalities to the team while embodying the following qualities: Teamwork: You excel in a collaborative environment and understand the importance of working together. Growth Mindset: You embrace challenges as opportunities to learn and improve. Professionalism: You present yourself with confidence and courtesy at all times. Attention to Detail: You ensure tasks are completed accurately and efficiently. Decision-Making Skills: You're resourceful and capable of solving problems on the go. Work Schedule This is a part-time position with shifts typically lasting 4 to 5 hours and scheduled within the following timeframes: Shift is 2:00PM to 6:00PM You must be available to work a minimum of four (4) days per week, including weekends and holidays. Requirements Language Proficiency: Fluent in English and German (conversational and written). Flexibility to work a minimum of four (4) days per week, including weekends and holidays. Availability to attend five (5) days of onboarding and computer training. Computer literacy and a willingness to learn new systems. Legal authorization to work in the United States without sponsorship. A "whatever it takes" attitude with a passion for customer service. Benefits We're committed to supporting our team members with competitive benefits and growth opportunities: Hourly Pay: $20.06 per hour Comprehensive Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) plan Paid Time Off: Vacation and sick leave Paid Training: Start your career with confidence Additional Perks: Uniform, parking discount, cell phone plan reimbursement, and referral bonuses Regarding orientation and any required pre-employment gap period while awaiting clearance from U.S. Customs and Border Protection (CBP), you will be compensated at a reduced hourly rate of $17.28 per hour. Once cleared and officially onboarded into your designated role, your pay will be adjusted to the standard hourly rate stated above. Join Our Team! At Pacific Aviation, we're passionate about creating better outcomes for our team members, customers, and communities. If you're ready to take off on a rewarding career journey, we'd love to meet you! Apply today and become part of a supportive and inclusive team that celebrates your growth and contributions. Equal Opportunity Employer Pacific Aviation is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. By joining us, you'll be part of a company that values your unique perspective and strives to create an equitable environment for all.

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills

Member experience representatives consult with members by phone to assist with processing transactions, researching and resolving member inquiries about loans or other issues, and recommending the appropriate COMPANY financial products and services to members to assist them with meeting short and long-term goals. Member experience reps also provide technical support and troubleshooting for COMPANY's products, such as online banking, 24-hour voice response, and bill pay. As needed, member experience representatives warm transfer members to other departments for assistance with investments, mortgage requests, business loans, and insurance requests to ensure they get the best experience possible. Typical responsibilities: Process member accounts and/or open new and sub-accounts. Research and respond to member inquiries. Recommend COMPANY financial products and services to members to meet individual member needs. Work with other team members and departments to ensure members receive assistance with investments, mortgage requests, business loans, and insurance requests. Participate in special projects and perform other assignments as needed. May travel occasionally to attend meetings, conferences, training, or other work-related events. Basic Qualifications: High school diploma or equivalent. Previous experience in one or more of the following: call center, sales, customer service, or banking. Preferred Qualifications: Bachelor's degree in Business, Finance, Accounting, or a related field. Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures. Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions. Demonstrates knowledge of business, personal, and insurance products and services. Demonstrates knowledge of current industry offers, market trends, competitors, and COMPANY lending and member service policies and procedures. Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.). Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them. Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in speaking and writing the English language using correct structure, vocabulary, and organization. Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence. Demonstrates the ability to use office software to create written documents (e.g., MS Word and PowerPoint) and prepare spreadsheets (e.g., MS Excel), as well as database applications to enter, maintain, and report data. Demonstrates experience and behavior consistent with COMPANY's core values of competence, integrity, excellence, curiosity, positivity, and humility. ***Salary: DOE+ Incentives & Bonus ***3-week training program at headquarters in Los Angeles, CA. All expense company paid. ***Full Benefits Package To Include: Medical, Dental, Vision (3 plans w/1 Company paid 100%, 401K, Bonus Programs, Tuition Reimbursement, University On-Site Degree Program, Paid Holidays, Paid Vacations & Leave, Employee Wellness Program, etc.

Our team at Interconvey Pact possesses extensive expertise in app development, backed by years of experience in the industry. We have a deep understanding of the latest technologies, trends, and best practices, ensuring that we deliver top-notch solutions tailored to your specific requirements. Job Description As a Call Center Representative at [Company Name], you will play a pivotal role in delivering exceptional customer service experiences. You will be the first point of contact for our customers, providing information, resolving issues, and ensuring their satisfaction. We are seeking motivated individuals who are excellent communicators, problem solvers, and team players to join our dynamic team. Key Responsibilities: Customer Interaction: Handle inbound and outbound calls professionally and courteously. Assist customers with inquiries, concerns, and requests. Provide accurate information about our products/services and assist in resolving issues. Problem Solving: Identify customer needs and concerns, and proactively find solutions. Escalate complex issues to the appropriate department or supervisor when necessary. Use available resources, including knowledge base and training materials, to address customer inquiries effectively. Data Entry and Documentation: Accurately record and maintain customer information in our CRM system. Document customer interactions and outcomes. Generate reports as required by the team or management. Team Collaboration: Collaborate with team members to ensure a cohesive and supportive work environment. Share feedback and insights with colleagues and supervisors to continuously improve customer service processes. Qualifications Exceptional communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed in high-pressure situations. Basic computer proficiency and the ability to navigate CRM systems. Customer-focused with a positive attitude. Additional Information All your information will be kept confidential according to EEO guidelines.

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple internal medicine offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-3 months of working on-site - depending on performance) where it will then go remote. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls) -Proficient in Epic software -2+ years experience scheduling patient appointments for multiple physicians -50+ WPM typing speed -Experience verifying insurances -Basic experience with Excel and standard workbooks null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.

We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures. To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company's policy and services. This will help you to troubleshoot any issue faced by the clients faster. If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away! Requirements Make and attend necessary phone calls - inbound and outbound calls. Provide the required information to the customers Resolve any queries regarding the services of the company Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible Search for the sales opportunities as they arise and make full use of it Identify potential customers and make the necessary sales pitch Maintain cordial relationships with customers Maintain database by updating customer information on daily basis Explain new features to the customers and answer their questions Write communication scripts for inbound calls Keep the team informed about customer calls and demos on a regular basis Bachelor degree in Business Administration or relevant field 2 years of experience of working as a Customer Services Representative or Call Center Representative Proficient in English with extraordinary communication and interpersonal skills Familiar with CRM like Zoho, Hubspot or Salesforce Knowledge of MS Office Efficient in achieving targets Should be a team player Excellent organizational skills Good decision making abilities

Call Center Representative Department: Front Office Clinic Office Manager Status: Union Under the supervision of the Clinic Office Manager, the Call Center Representative will assist patients and other external parties, by taking calls, answering questions, and forwarding calls and messages as appropriate. This position requires excellent customer service, written and verbal communication skills, as well as a working knowledge of spreadsheets (Excel and Google Drive), multi-line phone systems and basic computer skills. Responsibilities: Answer all incoming calls to the clinic in a friendly, efficient, and empathetic manner. Manage large amounts of inbound and outbound calls in a timely manner. Answer telephones with appropriate Clinic Romero greeting, in a courteous and timely manner which includes: introducing the clinic and yourself by name. Answer all calls no later than by the third Allow telephone caller to respond prior to being placed on Verify and update patient demographic information into EMR. Sort messages for departmental If needed assist caller and take a message to forward to corresponding company personnel. Check and retrieves answering service messages and follows up on appointment inquires. Provide accurate, reliable information regarding Clinic's services. Maintains knowledge of the various types of Medi-Cal, Health plans and other programs offered at Clinica Romero. Verifies patient insurance coverages through the various web portals to ensure appropriate patient eligibility prior to scheduling appointments for new and establish patients. Communicates invalid coverage information with patient and offer assistance of the Eligibility Department if necessary. Perform PCP changes with patient's authority by calling the health plan on a three-way call with patient to complete the PCP assignment. Make reminder phone calls for next day scheduled Daily use of text messaging app, WELL Health or other technological platforms, responsible to monitor all incoming messages including but not limited to: responding timely to any appointment requests, close patient channels if no follow up is required, pin other departments to messages depending on the request made by patient. Monitor and respond timely to any appointment request made by patient through our patient portal, Mychart. Knowledge to problem-solve with other team members to effect change toward improvement of clinic services. Review after hours call logs and assist with caller request as needed. Screen calls appropriately in order to meet appointment Screen calls in order to set appointment for suitable site and department. Must review and timely respond to any and all communication, through the various communication channels of the organization, including but not limited to: Outlook (email), Microsoft Teams, EMR secure chat, etc. When required, must work in Medical Records Department/Front office Department and others. Maintains a neat, clean and safe work area for which employee is specifically or generally Maintain privacy and confidentiality to both patient and employee with regard to medical data information. Demonstrate a positive, proactive, can do attitude in responding to customer needs. Assist in the resolution of patient telephone complaints/ Works cooperatively and effectively with Assist in the training of new Seeks out additional duties to promote continuity of operations. Attends In-Services and/or trainings Completes assignments by the end of the scheduled Communicates work related problems and reports to the Department Supervisor and lead Flexible hours/ Rotate if needed from site to site Qualifications/Requirements: High School Diploma or Equivalent Ability to communicate effectively, verbal and written communication skills is a must. Bilingual English & Spanish. Typing a minimum 35 WPM and proficient computer skills; including but not limited to Microsoft products and use of outlook Computer proficiency required Experience with EMR system. Epic preferred. Experience in a medical office setting Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized. Customer service skills: communication, empathy, patience, and technical knowledge Work in team-oriented environment, and work well under deadlines. Ability to handle multiple tasks and work in a busy environment including heavy telephone duty. Promote and provide the means for a working team relationship within Front Office and other Organized, flexible, thoroughness s, dependability and attention to Able to work and communicate effectively with people of diverse culture, education and economic backgrounds. Ability to move/lift up to 15 pounds Selected applicants are subject to, and must pass, a full background check

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the primary point of contact for our customers, providing exceptional service and support through phone, email, and chat. Responsibilities: Answer and respond to customer inquiries in a timely and professional manner Resolve customer issues and concerns in a fair and empathetic manner Utilize problem-solving skills to resolve customer issues efficiently Provide product information, pricing, and ordering procedures to customers Handle customer complaints and escalate issues to supervisor as necessary Meet sales targets and contribute to the achievement of team goals Maintain accurate records of customer interactions in our CRM system Participate in training sessions and stay up-to-date on product knowledge and company updates Collaborate with team members to achieve department goals and objectives Requirements: Excellent communication, problem-solving, and conflict resolution skills Ability to work in a fast-paced environment with multiple priorities Strong listening and empathy skills Basic computer skills and proficiency in CRM software

About Us: We are dedicated to creating seamless travel experiences for our customers. Whether for business trips, family vacations, or solo adventures, we ensure every journey is smooth and stress-free. Our customer experience team plays a crucial role in delivering top-tier support and assisting travelers with inquiries, bookings, and concerns. You control your schedule and success. Laptop, smartphone, and internet access required. As a Customer Experience Representative, you will assist travelers with reservations, itinerary changes, and general inquiries while upholding our commitment to excellence. If you enjoy helping people, solving problems, and working in a dynamic environment, this is the perfect role for you! The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Provide exceptional customer service by addressing inquiries, resolving issues, and offering travel solutions. Assist customers with bookings and modifications for flights, hotels, car rentals, and vacation packages. Communicate travel policies and promotions to ensure customers have accurate information. Identify and prioritize customer issues, research solutions, and coordinate with relevant departments. Handle escalated customer service issues professionally, ensuring satisfaction and loyalty. Minimum Requirements: High school diploma or equivalent No experience necessary - training is provided Strong problem-solving and communication skills Proficiency with travel booking systems and CRM software Ability to multitask and work independently in a fast-paced environment Preferred Qualifications: 1+ year of customer service experience, sales, or hospitality is a plus Familiarity with online travel platforms Multilingual abilities a plus! Benefits Flexible, commission-based earnings - you're in control of your success Work from anywhere with your own laptop and smartphone Opportunities for growth in the travel industry Travel discounts and exclusive perks Supportive and dynamic team environment Be part of a company that helps people explore the world with confidence. Apply today and start your journey with us!

Tel-Us has been in business for 40 years! We are a medium sized call center answering thousands of incoming calls 24/7/365 for all kinds of businesses, medical offices, property management companies and anyone who needs help with their phone calls. We not only take messages we also provide Tier 1 Customer Service, handle appointment scheduling and take on-line orders for various products and services. We are our customer's front line, so we MUST give callers a great first impression over the phone! We customize accounts to meet the needs of our customers, so your attention to detail while on the call and after the call ends is key. We are proud to be an "Essential Service" that continued working through the pandemic 24/7/365, helping our clients stay in business while taking care of thier customers. We answer and handle calls for our clients according to their customized instructions and we ensure that we take accurate and detailed information. Please visit our website to learn more about us! ************** Job Description We are currently looking for people to work in our Los Angeles office who are bilingual (ENG/SPA) who are self-motivated and can be team players. Do you want a job with flexible hours? Are you reliable? Do people tell you that you always have a smile in your voice and that you always sound friendly and professional? Do you like to help people? Do you like to work in fast-paced environment where no two days are the same? Do you like to speak with a variety of people on the phone? Do you pay attention to details? Yes?? Then please keep reading... Qualifications We are looking for people who can learn our system quickly, and are available to work flexible hours. Currently, we are looking for 2-3 people to work in our office afternoons & evenings. We cover 7 days a week, so you must be willing to work on weekends and holidays. Your voice and how you handle calls must represent our customers properly and give the best 1st impression every time! You must speak both English and Spanish well (without a strong accent) and excellent spelling and grammar are very important. You must be able to follow specific instructions. You must type at least 30 words per minute with accuracy on a computer keyboard, pay attention to details and have internet familiarity. We look at quality not quantity. You must be dependable. There is no better way to say that you care, than to come to work on time so that your co-workers can leave on time and our clients calls are answered timely! We will train you on our specific equipment and programs. Additional Information You'll make a difference everyday providing various levels of customer support and learn valuable skills that transfer to any job. Please be sure you are interested in this type of work. You will be sitting at a computer answering calls for long periods of time, interacting with a variety of callers, and learning about hundreds of different industries. Adhering to privacy laws, policies and procedures, being attentive to the callers and keeping a positive attitude is all an important part of the job. We are proud to be an "Essential Service" that helped many of our clients stay in business during the COVID-19 shutdown! We follow and adhere to safety guidelines to maintain the health and well-being of our staff. For more information about our business please visit our website at ************** you may also fill out an Employment Inquiry Form there.

Job Ad: Call Center Representative - Ideaboxpro (Los Angeles, CA) Job Title:Call Center Representative Company: Ideaboxpro Salary: $26,000 - $30,000 Job Type: Full-Time About Us: Ideaboxpro is an innovative company specializing in creative solutions and digital marketing strategies tailored to our clients' unique needs. Based in Los Angeles, we pride ourselves on fostering a collaborative environment where creativity thrives, and ideas turn into impactful strategies. Our team is dedicated to delivering exceptional results and maintaining strong relationships with our clients. Job Description: We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team in providing exceptional customer service to our clients. As a vital point of contact for our customers, you will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction. Your primary goal will be to exceed customer expectations through effective communication and problem-solving skills. Responsibilities: Answer incoming calls from customers in a professional and courteous manner. Provide accurate information regarding products and services to customers. Resolve customer inquiries and issues efficiently while maintaining a positive demeanor. Document all customer interactions and maintain accurate records in the CRM system. Collaborate with other team members to enhance customer experience and service quality. Follow up on customer feedback and ensure issues are resolved to their satisfaction. Skills Required: High school diploma or equivalent; bachelor's degree is a plus. Proven experience in customer service, preferably in a call center environment. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using computers and familiar with CRM software. Benefits: Competitive salary ranging from $26,000 to $30,000. Health, dental, and vision insurance. Paid vacation and sick leave. Opportunities for professional growth and development. A supportive and collaborative work environment. If you are passionate about communications and eager to make a difference in a creative company, apply today to join Ideaboxpro as our Call Center Representative Assistant

Launch Your Communications Career: Entry-Level Representative Needed! Are you a wordsmith with a passion for building connections? We're looking for a talented and enthusiastic Entry-Level Communications Representative to join our growing team! You'll play a key role in crafting impactful communications that elevate our brand and engage our audience. In this role, you'll: Assist with developing and implementing strategic communication plans Monitor and analyze the effectiveness of communication efforts Respond to internal and external inquiries in a timely and professional manner Support with internal and external sales event Maintain and update communication databases and contact lists You're a great fit if you: Possess excellent written and verbal communication skills with a keen eye for detail Are proficient in Microsoft Office Suite and other communication tools (think CRM platforms) Can work independently and collaboratively within a fast-paced environment Have strong organizational and time management skills Bonus points for experience with social media platforms and content management systems Why Choose Us? Opportunity to learn from experienced professionals and develop your communication skills. Be a part of a dynamic and growing team in a fast-paced environment. Gain valuable experience across various communication disciplines. Ready to Launch Your Communications Career? We encourage recent graduates and aspiring communication professionals to apply! We look forward to meeting you!

Our team at Interconvey Pact possesses extensive expertise in app development, backed by years of experience in the industry. We have a deep understanding of the latest technologies, trends, and best practices, ensuring that we deliver top-notch solutions tailored to your specific requirements. Job Description As a Call Center Representative at [Company Name], you will play a pivotal role in delivering exceptional customer service experiences. You will be the first point of contact for our customers, providing information, resolving issues, and ensuring their satisfaction. We are seeking motivated individuals who are excellent communicators, problem solvers, and team players to join our dynamic team. Key Responsibilities: Customer Interaction: Handle inbound and outbound calls professionally and courteously. Assist customers with inquiries, concerns, and requests. Provide accurate information about our products/services and assist in resolving issues. Problem Solving: Identify customer needs and concerns, and proactively find solutions. Escalate complex issues to the appropriate department or supervisor when necessary. Use available resources, including knowledge base and training materials, to address customer inquiries effectively. Data Entry and Documentation: Accurately record and maintain customer information in our CRM system. Document customer interactions and outcomes. Generate reports as required by the team or management. Team Collaboration: Collaborate with team members to ensure a cohesive and supportive work environment. Share feedback and insights with colleagues and supervisors to continuously improve customer service processes. Qualifications Exceptional communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed in high-pressure situations. Basic computer proficiency and the ability to navigate CRM systems. Customer-focused with a positive attitude. Additional Information All your information will be kept confidential according to EEO guidelines.