Call Center Representative Jobs in Fresno, TX

Responsibilities: Provide outstanding customer service by addressing inquiries, resolving concerns, and explaining policy details. Assist clients with policy updates, claims processing, and general insurance-related questions. Maintain accurate records and document client interactions. Work closely with team members and other departments to ensure seamless service. Stay informed on insurance products, services, and industry trends to better assist clients. Requirements: Licensing: Must hold a Property & Casualty (P&C) Insurance License or a General Lines Insurance License. Experience: At least 5 years of experience in sales and the insurance industry. Bilingual: Fluency in English and Spanish is a plus. Technical Skills: Familiarity with EZLynx or similar insurance software is preferred. Communication: Strong verbal and written communication skills, with a focus on exceptional customer service. Team-Oriented: Ability to work collaboratively in a fast-paced environment. Detail-Oriented: Highly organized, able to multitask effectively, and ensure accuracy in all client interactions. Who You Are: Excellent communicator with a strong customer-focused approach. Detail-oriented and able to manage multiple tasks efficiently. Positive, proactive, and solutions-driven mindset. Experience in customer service preferred (insurance experience is a plus). A team player who enjoys contributing to a positive and supportive workplace. If you?re ready to join a team that values service, integrity, and growth, apply today! #HOUWC46 #ZR Interested candidates please send resume in Word format Please reference job code 134113 when responding to this ad.

We are looking for dedicated customer service relation agent to work Monday through Friday with compensation of $67/hr. As a Customer Service Relation Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction through effective communication and problem-solving. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, chat, or other channels. Provide accurate and timely information about products, services, and company policies. Skills and Qualifications: Strong communication skills (written and verbal). Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Customer service experience is preferred. Proficiency in CRM software and other relevant tools.

Call Center Representative interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. Essential Functions Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment. Properly greet callers, collect and or provide information based on purpose of call and script requirements. Conduct outreach calls, and general outbound calling. Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience. Willingness to come in and help people every day, and get up and do it again tomorrow. Handle all aspects of patient appointment scheduling and referrals. Ability to use proper language, grammar and style, in verbal and written communications. Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA). Ability to research information using available resources, reference FAQ's, and other information resources. Quick and accurate keyboard typing and navigation with mouse. Respond to customer emails and other non-phone inquiries/communications. Complete any required data entry, call logging and or reporting. Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites. Education & Training Requirements High school graduate or equivalent required. Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information. Medical Assistant experience or clinical office support experience highly preferred. Customer service oriented. Work Experience Requirements Pleasant, professional, and articulate phone voice. Ability to handle multiple incoming callers/patients, tasks and responsibilities. Strong verbal and written grammar skills. Accurate keyboard typing, data-entry and mouse navigation skills. Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. Basic knowledge such as math, alphabetical or numerical filing may also be required. Patient scheduling experience. Strong knowledge in Medical Terminology.

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

**Central Houston Cadillac is looking to hire a BDC Agent!! The BDC (Business Development Center) Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues. Supervisory Responsibilities - None Duties/Responsibilities: Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services. Responds to customer inquiries in a timely manner. Maintains a thorough knowledge of dealership policies, products and procedures. Conducts telemarketing and internet related sales/service campaigns. Builds rapport with customers to build a base of referrals to establish a robust customer network. Schedules appointments for prospects. Attends product and sales training as requested by the BDC Manager. Receives inbound sales leads (phone, internet) and directs to appropriate contacts. Collects and enters orders for new or additional products or services. Fields customer questions and complaints and escalates as needed. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Follows up after customer service visit to ensure customer satisfaction. Performs other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Education and Experience: High school diploma or equivalent. Customer service experience required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Equal Employment Opportunity The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at *****************************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.

What You'll Bring | Skills and Experience High school diploma or equivalent required 1-2 years' experience in a customer focused role Bilingual (English/ French or English/ Spanish) a plus Professional communication skills required, both written and verbal Well developed problem analysis skills Ability to handle sensitive and confidential information and situations Ability to gather and summarize data, find solutions, and prioritize work Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines Proficient use of Microsoft Office programs including Word, Excel, and Outlook Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered. Work Environment, Physical & Mental Demands Ability to sit and work at a computer keyboard for extended periods of time Ability to stoop, kneel, bend at the waist, and reach daily. Able to list and move up to 25 pounds occasionally. Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Hours regularly 40 hours per week, as work dictates. This is an in-office position based at our Houston, TX office. Pay range $16.00 - $18.00/hr We take into consideration an individual's skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. Call Center Representative Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit. About the Job We currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. This person will respond to customer contact received via telephone, consistently ensuring quality service and proper issue resolution while remaining in compliance with Company and contact center procedures. This position is an in-office position based at our Houston, TX office and reports directly to the Supervisor, Telecommunications Tier 1. What You'll Do | Key Accountabilities Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills. Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions. Maintain up to date product knowledge, policy information, and promotional offerings. Effectively communicate with customers and store employees accurately and promptly. Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience. Maintain customer records by properly documenting all customer interactions in the CRM. Resolve common issues, while using internal resources and training materials. Additional duties as assigned.

Call Center Representative - (23000129) Description Tailored Brands, Inc.'s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect. We are seeking fulltime experienced customer service representatives to deliver direct support to our stores and customers. This person is responsible for assisting customers with placing new tuxedo rental reservations and custom suit orders, updating existing orders, driving tuxedo rental and retail sales to new and existing customers, reviewing and troubleshooting customer and store concerns, following established processes and procedures, communicating and maintaining standards that provide an environment where outstanding customer service is expected and offered. Key Accountabilities: •Field inbound calls from new and existing customers, assist with the set-up of tuxedo rental groups and/or reservations, entering accurate measurements and styles, and receive payments for orders and scheduling appointments for style consultations •Research, audit, process and correct reservations and orders in software systems •Communicate with store personnel to audit reservations and orders in a timely manner following proper quality control guidelines •Provide a consultative relationship with store personnel supported by excellent product knowledge and a thorough understanding of measuring fitting, merchandise knowledge, tuxedo pricing, POS, Oracle Systems and production as it relates to the Formalwear Services •Develop new methods to gain and grow customer appointment rate success, while creating personalized value while accurately communicating company promotions, benefits and policies •Assist with customer inquiries regarding all rental scenarios including the setup of tuxedo rental groups and/or reservations, entering accurate measurements and styles, and receiving payments for orders •Handle and resolve escalated customer issues, making decisions based on customer satisfaction and company profitability while satisfying all team standards of productivity and quality •Effectively multitask between a variety of different systems and reference materials to effectively respond to customers in a challenging, fast paced environment where new variables are constantly emerging and business processes are frequently changing •Be an active listener who can show empathy while exemplifying professionalism and a positive attitude, listening attentively and demonstrating empathy to all customers and store, using analytical skills to evaluate conversations and ask questions to clarify needs •Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) System, ensuring customer history database integrity •Deliver the highest level of customer service by appropriately providing up to date knowledge about all products and services, as well as answer customer questions and concerns, passing any valid site issues up line for review •Additional duties as assigned Qualifications Skills, Abilities, Experience & Qualifications •High School diploma or equivalent required •2+ years of call center or customer service experience •Stellar attendance and punctuality with the ability to follow a strict attendance policy, a must •Proficient use of Microsoft Suite; with the ability to type 35-40 words per minute •Motivated to perform a repetitive action with strong work ethic in a results oriented culture •Ability to receive and implement ongoing feedback and coaching for continuous improvement •Excellent interpersonal, verbal and written communication skills, with exceptional negotiation, closing skills and phone etiquette •Well-developed problem analysis skills, with a proven ability to make quick and effective decisions independently •Ability to work a flexible shift in a team based environment •Houston, Texas area resident •Authorized to work for any employer in the United States •Must pass a thorough background check Work Environment, Physical & Mental Demands • Ability to sit and work at a computer keyboard for extended periods of time • Ability to stoop, kneel, bend at the waist, and reach on a daily basis • Able to lift and move up to 25 pounds occasionally • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment • Hours regularly exceed 40 hours per week. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Primary Location: United States-Texas-HoustonOther Locations: United StatesWork Locations: 01099P Call Center Operations 6380 Rogerdale Rd Houston 77072Job: Contact CenterOrganization: Tailored Shared Services, LLCSchedule: Full-time Shift: RotatingJob Type: RegularJob Level: Entry LevelTravel: NoJob Posting: Jan 4, 2023, 10:11:24 PM

Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys helping others? If so, read on! We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth. If this sounds like the right opportunity for you, apply today! ABOUT PERDUE BRANDON FIELDER COLLINS & MOTT LLP Perdue Brandon Fielder Collins & Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections. At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement. A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives. QUALIFICATIONS * High school diploma or equivalent * Previous office experience * Proficiency in Microsoft Office Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position! ARE YOU READY TO JOIN OUR TEAM? If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 77008

Houston, TX 77034 ** Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The Call Center Representative is responsible for placing outbound sales calls, to drive sales of insurance policies to licensed sales professionals, on behalf of HMAS. The Representative is also responsible for receiving calls as well as maintaining relevant records on database. This position reports directly to the Operations Manager ESSENTIAL JOB FUNCTIONS · Make outbound calls to licensed sales professionals to drive sales. · Process and respond to inquiries · Maintain relevant client records · Provide insurance details · Responsible for answering incoming call inquiries · Obtains client information by answering telephone calls; interviewing clients; verifying information. · Determines eligibility by comparing client information to requirements · Informs clients by explaining procedures; answering questions; providing information. · Maintains communication equipment by reporting problems · Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures · Updates job knowledge by studying new product descriptions; participating in educational opportunities · Accomplishes sales and organization mission by completing related results as needed · Handle sensitive, confidential information and tasks with tact, discretion and diplomacy · Other duties as assigned QUALIFICATIONS · Strong Customer Service phone skills · Outbound/Inbound sales call experience · Punctual (*Very important to role) · Attention to detail · Must be a team player · Professional attitude and appearance · Excellent verbal and written communication skills · Excellent interpersonal skills and friendly disposition · Ability to multi-task and demonstrate effective time management skills · Competitive, with a drive for success and advancement EDUCATION & EXPERIENCE · High School Degree or Equivalent · Minimum 1-3 year's experience in phone sales PREFERRED · Insurance sales experience a plus

Eye Center of Texas has 6 Board Certified Ophthalmologists and 8 Therapeutic Optometrist with 6 locations. Our nationally renowned physicians, combined with the most advanced medical technology, gives us the opportunity to offer our patients the highest caliber of care. We offer comprehensive medical and surgical care, including laser cataract surgery, LASIK, vision correction, glaucoma, retina and vitreous disease treatments and more. Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Responsibilities Answer incoming calls from referring doctors and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle referring doctor complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system Qualifications High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus. Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively. Ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manufacturing Call Center Rep needs 2+ years experience Manufacturing Call Center Rep requires: Onsite SAP/ QP1 required Manufacturing experience Call center Account management Establishes and maintains customer relationships with key assigned accounts Ensures accuracy of order entry Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail Demonstrates an elevated level of account ownership Works with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers expectations Monitors day to day open/back-order reports of each account within a portfolio Works to understand product schedule for Liquid and Powder Coatings manufacturing sites Working understanding of color matching

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN's mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”. Job Summary: The Communication Representative is responsible for scheduling appointments, act as the liaison for the patients and health center. Service patients over the phone and in person when necessary. The Communication Representative is committed to ensuring a positive patient experience and following PCMH guidelines and principles. Duties and Responsibilities: Answer the telephone promptly and in a polite and professional manner Obtain and enter accurate demographic information into Open EMR (address, telephone number, name of insurance or self-pay status) Schedule appointment correctly - review appointment date, time, location, and provider name with caller Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable) Remind the caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork Remind caller of cancellation/no-show policy Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Direct calls to other departments as needed Use sound judgment in handling calls, especially with upset patients Understanding of when to escalate calls to physicians/practice manager/triage nurse Make reminder calls as requested Make calls to reschedule appointments when necessary Perform outbound calls to increase productivity Follow CHN accounts receivable policies and procedures Perform other duties as assigned Required Skills/Abilities: Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes Ability to communicate clearly and effectively Ability to work with people of all socioeconomic levels Strong team player with a focus on collaboration Ability to respond effectively to the most sensitive inquiries or complaints Ability to handle multiple projects simultaneously Consumer advocate for quality health care and services Pleasant, professional, and articulate phone voice Ability to handle multiple incoming callers/patients, tasks, and responsibilities Strong verbal and written grammar skills Strong team player with a focus on collaboration Ability to respond effectively to the most sensitive inquiries or complaints Ability to handle multiple projects simultaneously Preferred Skills/Abilities: Bilingual ability in Spanish Required Education and Experience: High school diploma or GED Clerical or front office experience in a medical or dental facility Preferred Education and Experience: None Supervision Responsibilities: None Physical Requirements Occasionally required to sit Frequently required to talk and stand Frequently required to utilize hand and finger dexterity The employee must occasionally lift and/or move up to 50 pounds Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception, and Ability to adjust focus Work Environment: BLOODBORNE PATHOGENS EXPOSURE LEVEL: 2 (MEDIUM) Noise Level: Moderate Benefits: Health Insurance with the employee monthly premium paid 100% by MyCHN Dental Insurance with the employee monthly premium paid 100% by MyCHN 401 (k) with up to 4% company matching Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases. Sick Time of 40 hours per year Personal Time/Birthday of 8 hours per year $15,000 of Basic Life Insurance coverage paid by MyCHN Continuing Education Stipend of $200/year Referral Bonus Flexible schedules High opportunity for growth Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.

We are searching for a Senior Call Center Representative- someone who works well in a fast-paced setting. In this position, you will serve as a member and/or provider advocate that understands the organization's processes, policies, and procedures to investigate, resolve and/or facilitate the resolution of simple to complex issues/questions. You will be the first point of contact for assistance or information regarding eligibility, benefits, authorizations, claims, referrals and/or any other member/provider demands. Lastly, you will assist and advocate for members and/or providers throughout the complaint and appeal process and support members with timely appointment scheduling. Think you've got what it takes? Job Duties & Responsibilities • Act as a secondary resource to Call Center Representatives in the absence of the Team Lead and responds to escalated calls and triages to management, if necessary • Identify and handle a variety of routine to complex customer or prospect inquiries or requests • Educate members about their health coverage benefits and services and empowering members/providers by directing them toward available resources for self-help • Meet Senior Member Service Representative performance goals for customer satisfaction, quality, productivity, and all performance metrics • Ensure all HIPAA and state privacy and confidentiality requirements/regulations are adhered to at all times • File complaints and appeals on behalf of members and providers within the regulatory timeframe and in compliance with departmental policies and procedures Skills & Requirements • High school diploma or GED • Minimum of 3 years of customer service, call center, and/or experience within managed care or insurance industry or • A Bachelor's degree may substitute for two (2) years of the required experience

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues. Essential Responsibilities: Receives Inbound calls from customers and branches to support all lines of business. Conducts outbound calls for troubleshooting with customers and email communications for follow up. Generates tickets and assign as needed to the appropriate branches, internal teams, or vendors for further assistance to complete requests. Provide excellent and professional customer service in a fast-paced environment at all times. Primary Qualifications: Must have a High School diploma or GED equivalent. 1 - 2 years previous Call Center experience, preferred. Proficient in Microsoft Office and general computer navigation knowledge Experience with hardware/network troubleshooting, preferred.

Do you enjoy helping people and have a passion for cars? Here's your chance to dive into a rewarding career in the automotive industry right here in Houston, Texas! Join our dynamic team at Chastang Ford and become our Call Center Representative, the vital first point of contact for online vehicle inquiries. At Chastang Ford, we understand that success stems from exceptional individuals. That's why we value candidates who thrive in fast-paced settings, work diligently, and prioritize customer satisfaction. As an integral part of our service team, you'll help pave the way for customers' next vehicle purchase journey, offering guidance and setting up appointments to ensure a seamless experience. We offer: Competitive Pay Plan Comprehensive Benefits: Medical, Vision, Dental, Life Insurance Paid Time Off and Holidays Company Discount on Services Responsibilities: Conduct outbound calls daily, with the ability to sit for extended periods Utilize scripted dialogue for both inbound and outbound calls to establish rapport and schedule sales appointments Input and manage call data using CRM software Track daily calls, emails, and appointments Meet minimum call metrics and Key Performance Indicators (KPIs) Address and overcome customer objections Coordinate with internal departments and direct sales inquiries to management Provide comprehensive daily task recaps Perform other duties as assigned Flexibility to work nights, weekends, and holidays Requirements: Sales experience preferred Call center experience is a plus Proficiency in basic computer functions and typing Familiarity with customer service principles Car dealership experience is beneficial but not mandatory Equal Opportunity Employer: Chastang Ford is an Equal Opportunity Employer (EOE). We welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Join us in shaping the future of automotive excellence in Houston! Apply now and embark on an exciting career journey with Chastang Ford. For inquiries, please contact Mrs. Naimah Williams at **************.

** Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

divdivp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:12px;font-family:"Helvetica",sans-serif;color:#333333;'Call Center Representative interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. /span/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-size:12px;font-family:"Helvetica",sans-serif;color:#333333;'Essential Functions/span/strong/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:12px;font-family:"Helvetica",sans-serif;color:#333333;'Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable./span/pul style="margin-bottom:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Properly greet callers, collect and or provide information based on purpose of call and script requirements./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Conduct outreach calls, and general outbound calling./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Willingness to come in and help people every day, and get up and do it again tomorrow./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Handle all aspects of patient appointment scheduling and referrals./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Ability to use proper language, grammar and style, in verbal and written communications./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA)./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Ability to research information using available resources, reference FAQ's, and other information resources./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Quick and accurate keyboard typing and navigation with mouse./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Respond to customer emails and other non-phone inquiries/communications./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Complete any required data entry, call logging and or reporting./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites./span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:12px;font-family:"Helvetica",sans-serif;color:#333333;' br/ strong Education amp; Training Requirements/strong/span/pul style="margin-bottom:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'High school graduate or equivalent required./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Medical Assistant experience or clinical office support experience highly preferred./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Customer service oriented./span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:12px;font-family:"Helvetica",sans-serif;color:#333333;' br/ strong Work Experience Requirements/strong/span/pul style="margin-bottom:0in;" type="disc"li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Pleasant, professional, and articulate phone voice./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Ability to handle multiple incoming callers/patients, tasks and responsibilities./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Strong verbal and written grammar skills./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Accurate keyboard typing, data-entry and mouse navigation skills./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Basic knowledge such as math, alphabetical or numerical filing may also be required./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Patient scheduling experience./span/lili style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:#333333;'span style='font-size:12px;font-family:"Helvetica",sans-serif;'Strong knowledge in Medical Terminology./span/li/ul/div /div