Call Center Representative Jobs in Alvin, TX

Showcase Window and Door is a well-established window and door manufacturing company that has been in business over 25 years is recruiting customer service agents to be part of our vision and growth. Great opportunity to learn, advance and share your creative ideas. Benefits of working for Showcase Window and Door: Medical, Dental and Vision insurance 401(k) plan Accrued Paid time off Paid Holidays No experience? Window and door Industry training available Opportunity to grow Interested? Contact Claudia Alvarez @. Job Summary: The Customer Success Agent is an integral component of the Company's sales and support team. The CSA is assigned an outside sales rep and dedicated assortment of key company customers and responsibility to ensure orders are entered, questions are answered, and support is provided to both stakeholders on a regular, daily basis. In this role, the Customer Success Agent works in a fast paced, high volume in reach environment and is responsible for receiving and resolving outside sales rep and customer inquiries in a timely manner. The Customer Success Agent is responsible for maintaining outside sales and developing customer relationships that promote retention and loyalty. Their job is to work closely with outside sales reps and customers to ensure they are satisfied with the products and services they receive and to support them to fully utilize their product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Program with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business. Essential Functions: Address and interact with customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat by providing courteous and prompt responses Work closely with sales team to provide high level of customer satisfaction Validate customer requests Process customer orders on the daily basis to ensure quick turnaround and order accuracy Educate clients regarding Hayfield Window and Door products and programs Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager. Update management on customer developments/issues Report to department manager any areas that do not meet service expectations. Primary Responsibilities: support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Requirements: Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Entry Level Qualifications: 4-5 years of previous customer service experience Technical degree or Associates of Arts degree preferred Ability/Willingness to build relationship with customers Ability to analyze customer needsanalyze situations and act accordingly Think clearly and act quickly Excellent written and verbal communication skills Able to work under pressure and change priorities while working with interruptions Self-motivated, stress and pressure resistant, as well as a quick learner Positive, upbeat, and professional attitude with customers and co-workers Strong decision-making and organizational skills Detail oriented team player with superior follow through Great listening and negotiation skills High energy, great attitude Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PI535f45237bf4-29***********5

RMA (Return of Merchandise Authorization) Customer Service Representative We are seeking a highly skilled and customer-focused Customer Service Representative to manage our post sales service process for key clients. This role is pivotal in ensuring seamless handling of returns, repairs, and exchanges while providing exceptional service. The ideal candidate will also oversee our demo pool inventory, maintain special processes, and work collaboratively to streamline operations. If you are autonomous, resourceful, and team-oriented, with a proven track record in similar roles, we want to hear from you! Key Responsibilities: Poste Sales Service Coordination: Manage all aspects of the process for focus account, ensuring timely resolution of issues. (excluding technical aspect) Act as the primary point of contact for RMA inquiries, providing clear communication and regular updates to the client Deliver top-notch customer service, addressing client needs with professionalism and empathy. Demo Pool Management: Maintain and monitor the demo equipment inventory, ensuring items are properly tracked, maintained, and available as needed. Coordinate with sales and technical teams to fulfill demo requests efficiently. Help with the shipments Physically able to manipulate boxes and equipment Process Development and Improvement: Build, document, and refine special processes related to returns, repairs, and exchanges. Identify inefficiencies and propose solutions to streamline workflows and enhance customer satisfaction. Reporting on success and KPI's of the maintenance contract Collaboration and Teamwork: Work closely with cross-functional teams, including sales, logistics, and technical support, customer service representative, demo team, certified service center (3rd party) to ensure a cohesive customer experience. Share insights and feedback to contribute to a culture of continuous improvement. Autonomous Problem-Solving: Take initiative to resolve issues independently while knowing when to escalate matters to the appropriate team or manager. Stay resourceful and proactive in identifying solutions that align with company standards and client expectations. Qualifications: Proven experience in customer service, or a related role. Exceptional communication and interpersonal skills, with a customer-first mindset. Demonstrated ability to work both independently and as part of a collaborative team. Resourceful and adaptable, with excellent problem-solving capabilities. Familiarity with CRM systems, ERP tools, and inventory management software is an asset. French or Spanish is also an asset. What We Offer: An opportunity to work with a dedicated team focused on innovation and customer satisfaction. A dynamic workspace where you'll play a key part in refining and streamlining operations. Competitive salary and benefits package. Flexible working hours Multisite & multidisciplinary teams Competitive vacation policy Annual bonus program Join our team and make a lasting impact by delivering exceptional service and solutions to our valued customers. Apply now to be part of a company that values resourcefulness, teamwork, and continuous improvement!

**onsite fulltime (M-F) **must be fluent in Spanish and English Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you). Responsibilities: - Resolves customer concerns via phone, email, live chat, or social media - Assists customers with the placement of orders, exchanges, or refunds - Helps with complaints, errors, account questions, billing, cancelations, and other queries - Identifies and assesses the customers' needs to achieve satisfaction - Provides accurate, valid, up-to-date and complete information about products - Meets individual and CSR team satisfaction targets - Provide appropriate solutions and alternatives to customers within the specified average time limits - Goes the extra mile to engage and satisfy customers - Greets and follows up with walk-in customers - Creates and updates customer accounts - Ensures proper customer satisfaction is being delivered at all times - Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information Requirements Minimum 2 years previous customer service experience or experience as a client service representative At least 1 year of call center experience High School Diploma or GED Customer orientated with the ability to adapt/respond to different types of customers Bilingual (English & Spanish) Plusses Knowledge of natural health industry Actively embraces healthy living

Terms of Employment • W2 Contract, 12 months • This position is hybrid with one day per week in the Kinder Morgan office in Houston on Wednesdays. • Candidates must be flexible to work any shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is a storm, outage or high call volume. Overview • Our client is looking for a Customer Service Representative to manage order processing, handle customer inquiries, and provide timely resolutions to ensure a high level of customer satisfaction. The role involves preparing correspondence, addressing customer needs, and proactively resolving issues to maintain strong customer relationships. Required Skills & Experience • High School Diploma and 4-6 years of experience in any customer service field. • Experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls). • Experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc. • Bilingual (fluent in English and Spanish). • 45 WPM typing minimum • Ability to pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test. • Ability to pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tools. • Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.) • Demonstrate ability to learn quickly and can retain information that is learned. • Ability to multi-task and work in a fast-paced, call center environment. • Proficiency working on a computer. • Ability to maintain a positive, empathetic, and professional attitude toward customers at all times. • Strong communication skills to correspond with customers through various channels (inbound, outbound, email & chat). • Strong interpersonal skills. Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc. D: ************ EXT: 726 E: ************************** preetam(at)ntechworkforce(dot)com

The Bilingual Customer Service Specialist will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. Pay: $22.00 per hour (DOE) Shift: 8AM - 5PM Monday - Friday (Onsite) Bilingual - English/Spanish Responsibilities: Provide superior customer service in phone conversations, written correspondence, follow-up activities, and coordination of job responsibilities. Assist processing of cancellation requests from dealers, customers and lienholders through interactive discussions. Support underwriting of applications for company products Support communications that assist administration of company products. Provide support for administration processes and communications. Maintain accurate records of communications in the transactions system. Assist dealers to reconcile their records for new business, rates, online support and claims. Support account setup activities and live dealer communications. Back up receptionist. Requirements: High School Diploma or GED Previous experience in a call center or customer support role is preferred. Strong computer skills with proficiency in office software applications. Excellent verbal and written bilingual communication skills in English and Spanish. Ability to type efficiently while engaging with customers on various platforms. Strong analytical skills to assess customer needs and provide effective solutions. A positive attitude with a commitment to delivering outstanding customer service. Ability to work independently as well as part of a team in a dynamic environment. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

What you will do: Koch Filter an Air Distribution Technologies Inc Company is seeking a Customer Service Representative position for our Houston, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. process orders, research and responds to customer inquiries, and addresses customer concerns/issues within the designated timeframes. How you will do it: Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email, fax, or phone. Process and change orders, credits, and product return authorizations and daily emails. Run customer order reports to proactively get orders shipped. Promptly issue Credit, Debit and Return Material Authorizations. Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification Will be assigned your own accounts that you will be responsible for daily that is required to get the job done. Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers). All other duties as assigned by the Customer Service Manager. What we look for: 1 - 2 years' experience in a customer service support preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and manufacturer representatives (Associate's degree preferred). Basic math and typing skills. Good working knowledge of Excel and Word. Must be able to respond and handle anywhere from 50-150 emails daily is a must. Competent telephone skills. High School diploma or equivalent. Be on a rotation schedule for relieving front desk for breaks and lunches. Responsible for following company policies and procedures. Must be detail oriented. Must be able to multi-task. Will be required to perform other duties as requested, directed, or assigned. Must have previous work references. Work Environment: Typical office environment. Air Distribution Technologies, Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law.

SNI Companies is seeking a Bilingual Customer Service/Collector to join the team of one of our growing clients in the Houston area! If you are bilingual (English/Spanish), experienced in customer service, collections, and ready to take your next step, this may be the position for you! Job Duties: Monitor overdue accounts and notify customers of delinquency by mail or telephone Assist customers with accounts by telephone Assist customers with debt repayment and suggest necessary actions or strategies for resolving account delinquency Encourage customers to resolve delinquencies or make arrangements to repay debt or establish repayment schedules that the firm requires Encourage customers to pay tax amounts using available methods The hours could be Mon-Fri 8am-5pm, 9am-6pm or 10am-7pm with a rotating Saturday (once a month) CST Desired Experience and Skills: Customer Service experience Collections experience Bilingual (English/Spanish) required Comfortable using MS Word, Excel, and Outlook Impeccable written and verbal communication skills

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications Must maintain 100% commitment to safety policies and procedures. • Partners with Account Managers to provide sales quotes • Processes incoming inquiries into company sales system • Quotes customers using working knowledge of product • Successfully achieves budgeted Service Center sales goals • Assists A/R personnel in creating and establishing new accounts and follows up on collections • Coordinates with Account Managers and Service Center management to keep account activities updated

Entry Level - Sales and Customer Service Representative Type: Full-Time Join a Team Where Success is Celebrated Every Day! Are you a natural people person with a knack for solving problems? We're looking for someone who thrives on building connections and turning customers into loyal fans. What You'll Be Doing: Connect: Greet customers in person with warmth and enthusiasm while delivering top-notch service. Showcase: Highlight the benefits of our products and services with energy and confidence. Assist: Ensure customers find what they need and leave with a smile. Grow: Develop your skills and seize opportunities to advance within the company. What We're Looking For: High school diploma or equivalent (college coursework is a bonus). Previous experience in sales or customer service is great but not required-we provide hands-on training. Strong communication skills. Ability to manage time efficiently and stay organized. Reliable transportation to and from work. Basic computer skills and excellent phone and interpersonal etiquette. A proactive, can-do attitude with the ability to multitask. Why You'll Love Working Here: Vibrant Work Environment: We keep things fun, fast-paced, and engaging so you'll look forward to every shift. Career Growth: We're committed to helping you build your future with clear paths for advancement. Supportive Team Culture: Join a welcoming team that values collaboration and celebrates achievements. Competitive Compensation: Enjoy a strong base salary with opportunities for bonuses and incentives. You'll Shine in This Role If You're: Friendly and Approachable: You thrive on connecting with others and making their day better. Energetic and Positive: Your enthusiasm and upbeat attitude are contagious. A Team Player: You're always willing to lend a hand and collaborate with your coworkers. Driven and Goal-Oriented: You're excited to take on new challenges and grow your career. Ready to make an impact and grow with us in Houston? Apply now to start your journey!

Field Technical Services Representative About the Job Spears Manufacturing Co. needs a self motivated and strong communicator for a Field Technical Services Representative position. Strong mechanical aptitude and ability to travel required. Position will be for Houston and the surrounding area and Louisiana. Qualified candidates must live in the Houston area and have a minimum of 2 years experience with pipe and fittings. PRIMARY RESPONSIBILITIES: · This position entails calling on engineers, contractors and end users for the purpose of technical assistance, training and specification of Spears products. · Conduct product education and training seminars for end users, designers, distributors, contractors etc… as requested while continuing to educate himself/herself on Spears products. · Assist end users, specifying entities, design firms, code authorities etc… with product specifications and code approvals. · Assist end users and contractors with jobsite failure analysis and hands-on work assignments when required. · Handle difficult situations with professionalism and tact. REQUIREMENTS: · A self-starter with the ability to learn quickly. · Preferably based out of Houston. · The ability to work with a strong sense of urgency. · Basic negotiation skills. · Self-motivated, detail-oriented and organized. · Strong mechanical aptitude. · Computer literate. · Able to multi-task and prioritize. · Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems. · Ability to travel within territory and outside territory when required. Please send resumes to: ******************** ABOUT SPEARS MANUFACTURING CO.: • Established in 1969 Spears is a leading U.S. manufacturer of plastic pressure pipe fittings & valves. For more information, please visit: **************

Responsibilities: Provide outstanding customer service by addressing inquiries, resolving concerns, and explaining policy details. Assist clients with policy updates, claims processing, and general insurance-related questions. Maintain accurate records and document client interactions. Work closely with team members and other departments to ensure seamless service. Stay informed on insurance products, services, and industry trends to better assist clients. Requirements: Licensing: Must hold a Property & Casualty (P&C) Insurance License or a General Lines Insurance License. Experience: At least 5 years of experience in sales and the insurance industry. Bilingual: Fluency in English and Spanish is a plus. Technical Skills: Familiarity with EZLynx or similar insurance software is preferred. Communication: Strong verbal and written communication skills, with a focus on exceptional customer service. Team-Oriented: Ability to work collaboratively in a fast-paced environment. Detail-Oriented: Highly organized, able to multitask effectively, and ensure accuracy in all client interactions. Who You Are: Excellent communicator with a strong customer-focused approach. Detail-oriented and able to manage multiple tasks efficiently. Positive, proactive, and solutions-driven mindset. Experience in customer service preferred (insurance experience is a plus). A team player who enjoys contributing to a positive and supportive workplace. If you?re ready to join a team that values service, integrity, and growth, apply today! #HOUWC46 #ZR Interested candidates please send resume in Word format Please reference job code 134113 when responding to this ad.

Call Center Representative interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. Essential Functions Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment. Properly greet callers, collect and or provide information based on purpose of call and script requirements. Conduct outreach calls, and general outbound calling. Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience. Willingness to come in and help people every day, and get up and do it again tomorrow. Handle all aspects of patient appointment scheduling and referrals. Ability to use proper language, grammar and style, in verbal and written communications. Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA). Ability to research information using available resources, reference FAQ's, and other information resources. Quick and accurate keyboard typing and navigation with mouse. Respond to customer emails and other non-phone inquiries/communications. Complete any required data entry, call logging and or reporting. Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites. Education & Training Requirements High school graduate or equivalent required. Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information. Medical Assistant experience or clinical office support experience highly preferred. Customer service oriented. Work Experience Requirements Pleasant, professional, and articulate phone voice. Ability to handle multiple incoming callers/patients, tasks and responsibilities. Strong verbal and written grammar skills. Accurate keyboard typing, data-entry and mouse navigation skills. Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. Basic knowledge such as math, alphabetical or numerical filing may also be required. Patient scheduling experience. Strong knowledge in Medical Terminology.

Call Center Representative - (23000129) Description Tailored Brands, Inc.'s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect. We are seeking fulltime experienced customer service representatives to deliver direct support to our stores and customers. This person is responsible for assisting customers with placing new tuxedo rental reservations and custom suit orders, updating existing orders, driving tuxedo rental and retail sales to new and existing customers, reviewing and troubleshooting customer and store concerns, following established processes and procedures, communicating and maintaining standards that provide an environment where outstanding customer service is expected and offered. Key Accountabilities: •Field inbound calls from new and existing customers, assist with the set-up of tuxedo rental groups and/or reservations, entering accurate measurements and styles, and receive payments for orders and scheduling appointments for style consultations •Research, audit, process and correct reservations and orders in software systems •Communicate with store personnel to audit reservations and orders in a timely manner following proper quality control guidelines •Provide a consultative relationship with store personnel supported by excellent product knowledge and a thorough understanding of measuring fitting, merchandise knowledge, tuxedo pricing, POS, Oracle Systems and production as it relates to the Formalwear Services •Develop new methods to gain and grow customer appointment rate success, while creating personalized value while accurately communicating company promotions, benefits and policies •Assist with customer inquiries regarding all rental scenarios including the setup of tuxedo rental groups and/or reservations, entering accurate measurements and styles, and receiving payments for orders •Handle and resolve escalated customer issues, making decisions based on customer satisfaction and company profitability while satisfying all team standards of productivity and quality •Effectively multitask between a variety of different systems and reference materials to effectively respond to customers in a challenging, fast paced environment where new variables are constantly emerging and business processes are frequently changing •Be an active listener who can show empathy while exemplifying professionalism and a positive attitude, listening attentively and demonstrating empathy to all customers and store, using analytical skills to evaluate conversations and ask questions to clarify needs •Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) System, ensuring customer history database integrity •Deliver the highest level of customer service by appropriately providing up to date knowledge about all products and services, as well as answer customer questions and concerns, passing any valid site issues up line for review •Additional duties as assigned Qualifications Skills, Abilities, Experience & Qualifications •High School diploma or equivalent required •2+ years of call center or customer service experience •Stellar attendance and punctuality with the ability to follow a strict attendance policy, a must •Proficient use of Microsoft Suite; with the ability to type 35-40 words per minute •Motivated to perform a repetitive action with strong work ethic in a results oriented culture •Ability to receive and implement ongoing feedback and coaching for continuous improvement •Excellent interpersonal, verbal and written communication skills, with exceptional negotiation, closing skills and phone etiquette •Well-developed problem analysis skills, with a proven ability to make quick and effective decisions independently •Ability to work a flexible shift in a team based environment •Houston, Texas area resident •Authorized to work for any employer in the United States •Must pass a thorough background check Work Environment, Physical & Mental Demands • Ability to sit and work at a computer keyboard for extended periods of time • Ability to stoop, kneel, bend at the waist, and reach on a daily basis • Able to lift and move up to 25 pounds occasionally • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment • Hours regularly exceed 40 hours per week. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Primary Location: United States-Texas-HoustonOther Locations: United StatesWork Locations: 01099P Call Center Operations 6380 Rogerdale Rd Houston 77072Job: Contact CenterOrganization: Tailored Shared Services, LLCSchedule: Full-time Shift: RotatingJob Type: RegularJob Level: Entry LevelTravel: NoJob Posting: Jan 4, 2023, 10:11:24 PM

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials * Positive attitude * High school diploma or equivalent; college degree preferred * Minimum two years of related work experience * Effective communication skills * Interest and understanding of technology products and services * Business ownership mentality Compensation * The highest in the wireless industry

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit. About the Job We currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. This person will respond to customer contact received via telephone, consistently ensuring quality service and proper issue resolution while remaining in compliance with Company and contact center procedures. This position is an in-office position based at our Houston, TX office and reports directly to the Supervisor, Telecommunications Tier 1. What You'll Do | Key Accountabilities Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills. Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions. Maintain up to date product knowledge, policy information, and promotional offerings. Effectively communicate with customers and store employees accurately and promptly. Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience. Maintain customer records by properly documenting all customer interactions in the CRM. Resolve common issues, while using internal resources and training materials. Additional duties as assigned. Benefits

Do you enjoy helping people and have a passion for cars? Here's your chance to dive into a rewarding career in the automotive industry right here in Houston, Texas! Join our dynamic team at Chastang Ford and become our Call Center Representative, the vital first point of contact for online vehicle inquiries. At Chastang Ford, we understand that success stems from exceptional individuals. That's why we value candidates who thrive in fast-paced settings, work diligently, and prioritize customer satisfaction. As an integral part of our service team, you'll help pave the way for customers' next vehicle purchase journey, offering guidance and setting up appointments to ensure a seamless experience. We offer: * Competitive Pay Plan * Comprehensive Benefits: Medical, Vision, Dental, Life Insurance * Paid Time Off and Holidays * Company Discount on Services Responsibilities: * Conduct outbound calls daily, with the ability to sit for extended periods * Utilize scripted dialogue for both inbound and outbound calls to establish rapport and schedule sales appointments * Input and manage call data using CRM software * Track daily calls, emails, and appointments * Meet minimum call metrics and Key Performance Indicators (KPIs) * Address and overcome customer objections * Coordinate with internal departments and direct sales inquiries to management * Provide comprehensive daily task recaps * Perform other duties as assigned * Flexibility to work nights, weekends, and holidays Requirements: * Sales experience preferred * Call center experience is a plus * Proficiency in basic computer functions and typing * Familiarity with customer service principles * Car dealership experience is beneficial but not mandatory Equal Opportunity Employer: Chastang Ford is an Equal Opportunity Employer (EOE). We welcome applications from individuals of all backgrounds without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Join us in shaping the future of automotive excellence in Houston! Apply now and embark on an exciting career journey with Chastang Ford. For inquiries, please contact Mrs. Naimah Williams at **************.

Required Skills & Experience 1+ years of customer service experience Excel experience Bilingual: Spanish, English Experience working in a warehouse setting 1+ years of team lead experience Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Strong communication skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Job Description: As a Lead Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Day-to-Day: · Assist customers and business partners via telephone and email · Handle customer complaints in a calm, professional manner · Diagnose, assess, and resolve problems or issues · Monitor progress of delivery routes · Process changes or cancellations to delivery orders Pay Rate: 19/hr Needs to be Bilingual in Spanish and English

SNI Companies is hiring for a Bilingual Customer Service Rep to work for one of our growing Houston based clients. This is a great entry level opportunity offering a set M-F schedule and lots of opportunity for growth. Responsibilities: Answer calls from customers and assisting with questions. Responding to email inquiries from customers Adjusting plans and billing as needed Provide exceptional customer service Requirements: Bilingual: Spanish/English Strong attention to detail Proficient in MS Office Exceptional customer service skills Able to work M-F 8am to 5pm Pay will start at $15/hour with increases based on performance. Apply today for immediate consideration!