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What is a call center operator and how to become one
A call center operator handles incoming and outgoing calls on behalf of a company or organization. They are responsible for answering questions, providing support, taking orders, resolving issues, and making sales. Call center operators use computer systems and software to manage calls and customer information. They must have excellent communication skills, be able to multitask, and work well under pressure. They are essential to maintaining customer satisfaction, building brand reputation, and increasing revenue.
Avg. Salary $31,022
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 1.20%
Asian 3.36%
Black or African American 14.44%
Hispanic or Latino 17.42%
Unknown 3.58%
White 60.00%
Genderfemale 73.38%
male 26.62%
Age - 57American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 57Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is excellent
6.4 - fair
What are the pros and cons of being a Call Center Operator?
Pros
Develop communication skills
Regular training and development opportunities
Opportunity to work from home
Earn incentives and bonuses
Job security in a growing industry
Cons
High stress levels
Continuous exposure to negative feedback and complaints
Monotonous work
Low pay and limited benefits for entry-level positions
Challenging performance metrics to meet, such as call time and customer satisfaction ratings
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Call Center Operator career paths
Key steps to become a call center operator
Explore call center operator education requirements
Start to develop specific call center operator skills
Skills 
Percentages Strong Customer Service 49.71% Patients 10.48% Data Entry 5.31% Customer Service 4.77% Phone Calls 3.73% Complete relevant call center operator training and internships
Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New call center operators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a call center operator based on U.S. Bureau of Labor Statistics data and data from real call center operator resumes.Research call center operator duties and responsibilities
- Manage confidential documents and records with strict compliance to HIPAA.
- Manage patient's records and make sure they are protected under the HIPPA laws.
- Page all Dr's and staff when need.
- Comply with HIPAA regulations at all times.
Prepare your call center operator resume
When your background is strong enough, you can start writing your call center operator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a call center operator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Call Center Operator Resume templates
Build a professional Call Center Operator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Call Center Operator resume.
Apply for call center operator jobs
Now it's time to start searching for a call center operator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Call Center Operator Job
Are you a Call Center Operator?
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Average call center operator salary
The average Call Center Operator salary in the United States is $31,022 per year or $15 per hour. Call center operator salaries range between $22,000 and $42,000 per year.
What Am I Worth?
How do call center operators rate their job?
Call Center Operator reviews
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Having alot of resources at hand to review
Micromanagement of the offices and the push on getting to each call as fast as possible
Updated January 8, 2025
