Cafe Associate job description

About the Role
As a Retail Associate , you’ll first learn everything about chocolate from where it’s grown, how it’s processed, and how to make your own batch of chocolate. You’ll become an expert taster of all of our drinks, treats, and bars and know how the chocolate origin impacts the flavor. While we’re chocolate makers, we partner with an equally passionate coffee company, Ritual Roasters who provide us with our coffee beans and extensive training program. Barista experience is not required. This role starts at $19/hour plus tips.
A typical café day might start with working through your opening checklists, reading the daily cafe report to see when the dishwasher repair person will be arriving and ensuring the retail space is clean, stocked and ready for the first guest to arrive. When the line is out the door, your focus turns to ensuring each person receives a thoughtful, exquisite experience. During welcomed breaks from the rushes, you might restock the retail shelves, sweep the parklet, or adjust the espresso machine to ensure that shots are pouring consistently.

About You
Our ideal candidate is a mature, team-oriented, outgoing person who is excited to learn and share their chocolate knowledge. You develop authentic rapport with guests, can work independently as necessary, and you have the know-how to navigate unexpected situations with confidence. You love going above and beyond for a guest to ensure their visit is memorable, whether it’s a regular asking for you to hand deliver their hot chocolate to their car so they don’t wake their sleeping baby or a camera crew showing up to film in the café, you maintain your cool and jump in to help when needed. You aren’t intimidated by a long line of excited people and you love making spaces more efficient in downtime so that you’re ready for the busy period. Ideally, this isn’t your first time working in guest service, and you have the bandwidth and scheduling flexibility for a 30-day chocolate onboarding. You are excited to grow in your role, learn about chocolate and take on more responsibility.

Responsibilities

• Guest Service: Regardless of the day of the week or the crowds, customers can depend upon you for amazing hospitality. Be timely, dress professionally, and develop long-standing relationships so that visitors look forward to your thoughtful attention and friendliness.
• Chocolate & Coffee Excellence: Create hot chocolate drinks and espresso drinks with our manual machine and brew coffee using our Ground Control Cyclops machine with a consistent level of excellence. Know allergen information and be able to answer questions about our chocolate and coffee products with ease. Make recommendations for pairing chocolate with espresso drinks based upon your chocolate knowledge and experience.
• Systems & Processes: Identify ways to improve operating procedures, checklists, and documentation so that your individual observations benefit the entire team and lead to all-around cafe improvements.
• Team-player: Be a positive, team-oriented player who brings the team up even when the line is out the door. Your coworkers want to work with you again (and again and again).
• Other tasks as necessary

Requirements

• Great Interpersonal Skills: you should be able to develop a quick rapport with customers by detailing our chocolate making process and why you relate to it, inspiring guests to learn more about chocolate! Proven ability to work well within a team environment. Excited to connect with people.
• Previous experience: Minimum of 1 year of retail or customer-facing work experience in a fast-paced environment.
• Weekend & Weekday Availability: Depending on the location, evening and weekend availability is required. We can offer anywhere from 24-40 hours per week.

Benefits
The benefits and perks continue beyond a robust chocolate education. Dandelion Chocolate constantly invests in our people and culture. All team members receive heavily subsidized medical, vision, and dental benefits as well as the option to enroll in our 401k program. All team members receive paid vacation time, holiday pay, and paid sick time. In addition, our team members enjoy commuter benefits, FSAs, chocolate tasting opportunities, and a range of opportunities to grow and develop within the company.

How to Apply
Dandelion Chocolate is growing and we are invested in employees who take ownership over their role in order to contribute in a bigger way with us. To stand out from the crowd, send us your resume and a cover letter that details your favorite food experience or influence. Keep in mind that we value passion, attitude, and hard work, so tell us what inspires you to join our team.

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Why do people love eating in our café at Sam's Club? Our members tell us one of the biggest reasons is our hard-working and happy-to-help café associates. Do you have a passion for preparing food? Our cafe associates listen to our member's needs, prepare their food orders and provide fast and friendly service. We take pride in every aspect of our work and perform it with energy and enthusiasm. We need strong team players, with a commitment to serving our members and creating the warm and friendly environment they deserve - serving up a meal just like at home! Be a part of a team that offers customers more of what they love, for less.
You will sweep us off our feet if:
• You have a passion for and experience with fresh food
• You keep member satisfaction as your top priority
• You're a solution seeker and innovator who tackles obstacles head-on
• You're comfortable with change and quickly adapt to different work scenarios
• You're a curious and creative thinker, driving change through out-of-box thinking

You will make an impact by:
• Ensuring high-quality products are fresh, ready, and available in the café
• Ensuring shelves are clean, maintaining temperature control, verifying expiration dates, and disposing of lesser-quality food products
• Packing ready-to-sell products in proper containers and stock displays
• Preparing and serving ready-to-eat food
• Maintaining a clean, sanitized, and member-ready area

The café associate role is a great way to start a fulfilling career at Sam's Club. Apply now!

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.

* *Be a Team Member*: Maintains up-to date knowledge of product specifications related to prepared food merchandise; collaborating with cross functional teams and helping educate other associates on tools, tasks and resources; communicating effectively with the members of the team; and being flexible to the needs of the business to work in other areas.
* *Be an Expert*: Prepares food according to item specifications; understanding and planning the future productions and mass productions; preparing for seasonality; adhering to food safety standards, sanitation guidelines, cold chain compliance, inventory management; operating, maintaining, and sanitizing equipment; and demonstrating an understanding of product and layout execution.
* *Be a Techie*: Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement; utilizing hand held technology to make immediate business decisions related to production, ordering merchandise, receiving club pick up orders, training, and product quality with the member in mind; adapting to new tools and encouraging others to use them.
* *Be an Owner*: Drives the performance of the area; stocking and rotating merchandise; ensuring quality and date control standards; eliminating waste; providing member service by acknowledging the member and identifying member's needs; assisting members with purchasing decisions; payment types; locating merchandise; and resolving member issues and concerns.
* *Be a Talent Ambassador*: Being a brand advocate; developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented; understanding the roadblocks and assisting in training them.
* Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
* Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Job Types: Part-time, Full-time

Pay: $15.00 - $25.13 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Restaurant type:
* Café
Shift:
* Evening shift
Weekly day range:
* Weekend availability

Ability to commute/relocate:
* Saint Joseph, MO 64506: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years.

As Texas's largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards.

Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us!
Essential Duties and Responsibilities

Greet customers and answer phone calls.

Check out customers.

Prepare cafe food items for sale.

Maintain cafe area cleanliness.

Assists all customers (retail and shop) in selecting parts/items in a friendly, professional, and efficient manner.

Provide price quotes and other related information to customers in person or over the phone.

Notify the management of out-of-stock items or shop materials that require immediate attention.

Follow up on back-ordered items and replenishes assigned inventory daily.

Other duties as assigned.

Requirements

Qualified candidate will have the following:

Strong computer skills.

Food preparation experience.

Must be able to work weekends.

Some cash handling experience.

Must be able to lift between 10-50 lbs. on occasion.

Must be able to stand for long periods of time.

Excellent organizational/sequencing skills.

Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.

Benefits

We offer a competitive salary and an excellent benefit package including:

Major Medical-Dental-Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

401K (profit sharing)

Christmas Savings Plan

Employee Discounts in Company Store

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US. Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.