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Business Support Manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted Experts

Xu Zhang Ph.D.,

Dr. Laurent Josien

Below we've compiled a list of the most critical business support manager skills. We ranked the top skills for business support managers based on the percentage of resumes they appeared on. For example, 9.1% of business support manager resumes contained process improvement as a skill. Continue reading to find out what skills a business support manager needs to be successful in the workplace.

15 business support manager skills for your resume and career

1. Process Improvement

Here's how business support managers use process improvement:

Implement process improvement methods to increase productivity while maintain a positive work environment.
Process improvement specialist able to dissect problems and develop profit-building solutions.

2. Project Management

Here's how business support managers use project management:

Identified opportunities for shared communications across market data administration, expense review, project management, and enterprise etiquette groups.
Budget, vendor management, diverse infrastructure management tasks, and various project management responsibilities.

3. Business Continuity

Business continuity is the process of outlining how a business will operate during any unplanned disruption or changes to the operations. A business continuity plan provides detailed strategies on how business operations should be optimized, modified, or maintained during any long-term or short-term disruptions.

Here's how business support managers use business continuity:

Managed the Business Continuity planning and testing process and the Corporate Compliance and performance management reporting.
Developed initial business continuity plans to support California Consumer Bank environment.

4. Business Support

Business Support is performing a variety of jobs and responsibilities for an office or business. This position requires knowledge of multiple roles and their duties so that assistance can be offered wherever needed. This may include answering phones and greeting clients at the front desk or drafting reports and shorter memos for other staff members.

Here's how business support managers use business support:

Promoted to Business Support Manager; rewarding for prior progressive successes with increased responsibility and reorganizations within the line of business.
Managed a seamless transition from two separate manufacturing business support groups to one integrated manufacturing support team.

5. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how business support managers use administrative functions:

Conducted concurrent administrative functions including financial control and compliance activities for a risk unit of over 1000 associates.
Manage diverse administrative functions for a very large complex department/business unit.

6. Governance

Governance is the means by which countries or organizations are overseen or controlled by their leaders. This may be through laws, regulations, policies and processes that guide behaviour in a way that upholds the principles defined by the leaders. Often, they come with consequences for breach and reward for implementation.

Here's how business support managers use governance:

Designed and led the business governance process and meeting forum, enabling transparent and well-documented decision-making for critical business decisions.
Informed Executive Management on high level policy planning to implement corporate governance and business services.

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7. Business Management

Business management refers to a subject where coordination of all spheres of an organization's operations by planning comes into existence. It majorly concerns with issues about income and other factors such as the profitability of the business.

Here's how business support managers use business management:

Provide support to Senior Executive and Chief Operating Officer for business management activities.
Provide the franchisee guidance in the implementation of business operating software (PSA Professional Services Automation business management software).

Select Skills To Add To Your Resume

Process Improvement

Project Management

Business Continuity

Business Support

Administrative Functions

Governance

8. SharePoint

Here's how business support managers use sharepoint:

Created and maintained department SharePoint site and Discovery electronic filing site.
Defined roles and responsibilities within SharePoint.

9. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how business support managers use business operations:

Work with Line of Business operations to define and document business requirements for reporting initiatives.
Improved reporting functions and data analysis of business operations.

10. Personnel Processes

Here's how business support managers use personnel processes:

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

11. Portfolio

Here's how business support managers use portfolio:

Provided financial analysis on impacts from project portfolio to operating budget and forecast.
Managed Excel based tracking tool for Corporate Workplace Portfolio Reduction Initiative.

12. Service Quality

Here's how business support managers use service quality:

Resolved personnel, service quality, and audit or budget issues by researching and analyzing identified problems.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how business support managers use hr:

Managed the operations of IS Business Systems in the areas of Finance, HR, and CRM across the Nordic countries.
Manage Talent Sourcing team, 2-HR Business Consultants, HR Analyst, HR Representative, HR Intern and HR Contract Employee.

14. Data Analysis

Here's how business support managers use data analysis:

Performed all trust data analysis to support senior management strategic decision making.
Provided Advanced level support and inventory data analysis for high profile client inquiries and special project needs using a SQL database.

15. Strong Analytical

Here's how business support managers use strong analytical:

Combined strong analytical and marketing expertise to provide outstanding performance in building new products, markets and profitable revenue streams.
Used strong analytical skills to take large sets of complex data from different sources to provide meaningful, actionable information.

5 Business Support Manager Resume Examples

Build a professional business support manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your business support manager resume.


Joyce Campbell Business Support Manager Contact Information Richmond, VA (270) 555-1290 jcampbell@example.com Skills • Windows • Hris • Support Services • Special Payments • Facility • Payroll • Service Levels • Implementation Activities • Sales Floor • Customer Relations Employment History Business Support Manager 2019 - Present Capital One Richmond, VA • Gathered and develop project statement of work, functional/technical requirements, and test plans to direct project team members. • Mentor our group on our new Agile Project Management process. • Project Management using Six Sigma methodology. • Consult with business units to determine business, staffing, budget, and reporting needs. Support Manager 2014 - 2019 Walmart Columbia, SC • Bridge communication between upper management and departments. • Freight Team Loss Prevention Dept. • Manage 60 direct reports and upwards of 80 during peak seasons. • Maintained excellent communication within department Revised procedures to improve office efficiency. • Store Planning Puerto Rico: Responsible for remodeling and setting the new stores. Implementation Specialist 2011 - 2014 Apple New York, NY • Provide world class customer service to Apple store customers needing tech support. • Repaired Apple hardware and software in a fast-paced retail environment. • Provided support and repair of all Apple portable and desktop computers including but not limited to hardware and software troubleshooting. • Help determine each customer's needs individually to determine what Apple product suits them best. • Assisted with keeping up with Apple's global visual merchandising standards for the store. Payroll Administrator 2001 - 2011 Automatic Data Processing Parsippany-Troy Hills, NJ • Processed employee payroll for more than 400 different firms and maintained all company account files. • Set up garnishments, direct deposits, and any other deductions from employees checks while following various state laws. • Resolved client issues concerning payroll and tax filing issues, product problems, and general accounting. • Issued Manual Checks in Checkmate and created FedEx Labels Pulled I-Reports to perform post payroll audits. Education High School Diploma 1995 - 1995


Alan Morris Business Support Manager Contact Info Atlanta, GA (980) 555-1833 amorris@example.com Skills POSBusiness PartnersWindowsBusiness UnitsSolarisAdministrative FunctionsCRMProblem ResolutionNetwork SecuritySLA Employment History Business Support Manager 2019 - Present IBM Atlanta, GA • Provided monthly quantitative data used by upper management to develop and maintain business plans and processes. • Focus was on customer relationship management and proposal development and project management in the Intel and UNIX environments. Support Lead 2017 - 2019 Ceridian Atlanta, GA • Administered of all headquarters network user accounts in Active Directory, including creation, maintenance and removal. • Utilized ITIL/ITSM and Project Management concepts and HP Openview tool to ensure customer deliverables were met. • Planned, implemented, executed, and evaluated SharePoint initiatives and upgrades. • Provided technical assistance on wireless and VPN Client systems. • Completed complex tasks in creative ways in accordance with company policies and procedures and with accordance with Federal Trade Commission. Lead Technician 2014 - 2017 Verizon Atlanta, GA • Deployed and executed complete implementation of business/data access layer in Websphere Application Server and Sun web server. • Provided data entry, general maintenance, and configuration support to Verizon's "One View" sales database. • Followed Agile Methodologies and SCRUM Process Managed large datasets using Panda data frames and MySQL. Network Administrator 2007 - 2014 Carrabba's Italian Grill Tallahassee, FL • Developed and implemented division access to the Internet (Mail, WWW). • Maintained network hardware such as 3 COM hubs, Cisco routers and switches. • Performed complete TWS database audit where 500 obsolete jobs were identified and eliminated. • Worked with Database administrators to tune kernel for Oracle installations on Linux. Education Bachelor's Degree Computer Information Systems 2004 - 2007 Florida State University Tallahassee, FL


Joyce Campbell Business Support Manager Richmond, VA jcampbell@example.com (270) 555-1290 Experience Business Support Manager 2019 - Present Capital OneRichmond, VA • Gathered and develop project statement of work, functional/technical requirements, and test plans to direct project team members. • Mentor our group on our new Agile Project Management process. • Project Management using Six Sigma methodology. • Consult with business units to determine business, staffing, budget, and reporting needs. Support Manager 2014 - 2019 WalmartColumbia, SC • Bridge communication between upper management and departments. • Freight Team Loss Prevention Dept. • Manage 60 direct reports and upwards of 80 during peak seasons. • Maintained excellent communication within department Revised procedures to improve office efficiency. • Store Planning Puerto Rico: Responsible for remodeling and setting the new stores. Implementation Specialist 2011 - 2014 AppleNew York, NY • Provide world class customer service to Apple store customers needing tech support. • Repaired Apple hardware and software in a fast-paced retail environment. • Provided support and repair of all Apple portable and desktop computers including but not limited to hardware and software troubleshooting. • Help determine each customer's needs individually to determine what Apple product suits them best. • Assisted with keeping up with Apple's global visual merchandising standards for the store. Payroll Administrator 2001 - 2011 Automatic Data ProcessingParsippany-Troy Hills, NJ • Processed employee payroll for more than 400 different firms and maintained all company account files. • Set up garnishments, direct deposits, and any other deductions from employees checks while following various state laws. • Resolved client issues concerning payroll and tax filing issues, product problems, and general accounting. • Issued Manual Checks in Checkmate and created FedEx Labels Pulled I-Reports to perform post payroll audits. Skills Windows Hris Support Services Special Payments Facility Payroll Service Levels Implementation Activities Sales Floor Customer Relations Education High School Diploma 1995 - 1995


Alexander Shaw Business Support Manager Employment History Business Support Manager 2020 - Present JPMorgan ChaseChicago, IL • Applied Six Sigma principles to minimize variations in business processes, decreasing inefficiencies and the occurrence of control violations. • Analyze current policies, procedures, and processes for Branch Administration in order to improve efficiency and reduce costs. • Project Manager for all Firm Wide Deployments across Control and Risk Management (CRM) business units globally. • Project Management that included SAS70 and escalation projections and processes. Support Manager 2016 - 2020 BuckleCarbondale, IL • Count tills and safe maintain optimal customer service. • Do pick up today for internet orders. • Record keeping* Responsible for tagging shelves/ad changes* Schedules for all front end associates Litigation Paralegal 2015 - 2016 BuckleCarbondale, IL • Prepare Affidavits of Service, Motions, Pleadings, Article 78 Petitions, and Memorandums of Law. • Work with in-house litigation support department to maintain case applications. • Provided direct support for multiple office of general counsel and Pro Bono projects for the firm. Legal Secretary 2005 - 2015 Jackson CountyCarbondale, IL • Filed legal documents at the County Courthouse. • Performed extensive legalresearch, comprehensive document review, and prepared numerous memorandums on a variety of localgovernment issues. • Prepare templates for First Responsive Pleadings, Motions and Discovery Responses. • Handled legal and confidential documents pertaining to all aspects of corporate tax issues as well as departmental personnel files. Education Bachelor's Degree Legal Support Services 2002 - 2005 Southern Illinois University CarbondaleCarbondale, IL Contact Information Chicago, IL (230) 555-3075 ashaw@example.com Skills Business Operations Business Continuity Business Goals Healthcare Secretarial Support Direct Reports Project Management Travel Arrangements Customer Service Governance


Stephanie Anderson Business Support Manager Tampa, FL (660) 555-7243 sanderson@example.com Skills Problem Resolution New Processes Law Firm New Associates Court Proceedings Legal Documents Communication Administrative Functions Counsel Lexis Employment History Business Support Manager 2018 - Present Progress EnergyTampa, FL • Track and trend behavior performance including development of metrics. • Develop and maintain Standard Operating Procedures for call center workflows, updating as necessary when policies and procedures change. • Developed all project management procedures, documents and standards for over $8M in software projects. Support Manager 2015 - 2018 VerizonTampa, FL • benefit inquiries, communication of policies, programs and events to staff) Handled all performance management issues (i.e. • Communicate with Peers and Director through the daily use of multiple communication tools. • Identified and reported export controls or other regulatory concerns to the appropriate staff members. • Managed 2nd level support for dial-up Internet support group. • Coached and trained team members on new information, monitored performance and productivity; Resulted in consistency of policies and procedures. Litigation Paralegal 2014 - 2015 Morgan & MorganLargo, FL • Prepare legal documents and efile, an • Prepared all legal documents for personal injury claims. Legal Secretary 2008 - 2013 LAW OFFICES OF WINN SIMSLos Angeles, CA • Maintained electronic software database including, PACER, Excel spreads, e-billing, and e-Calendars. • Reviewed legal documents and contracts for accuracy and completeness. • Set appointments Draft legal documents Provide prompt and professional customer service Assisted in real estate transactions • Gather and arrange evidence and other legal documents for attorney review and case preparation. Education Master's Degree Legal Support Services 2013 - 2014 St. Petersburg CollegeLargo, FL Bachelor's Degree Political Science 2005 - 2008 University of WashingtonSeattle, WA

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What skills help Business Support Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Business Support Manager resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What soft skills should all Business Support Managers possess?

Dr. Laurent Josien

Associate Professor, Chair of the Marketing and Entrepreneurship Department, SUNY Plattsburgh

The ability to interact with people is the most important skill a manager needs to have.

What hard/technical skills are most important for Business Support Managers?

Dr. Laurent Josien

Associate Professor, Chair of the Marketing and Entrepreneurship Department, SUNY Plattsburgh

Time management and analytical skills will help you succeed in any career you choose.

What Business Support Manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Business Support Managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of business support manager skills to add to your resume

The most important skills for a business support manager resume and required skills for a business support manager to have include:

Process Improvement
Project Management
Business Continuity
Business Support
Administrative Functions
Governance
Business Management
SharePoint
Business Operations
Personnel Processes
Portfolio
Service Quality
HR
Data Analysis
Strong Analytical
Employee Engagement

Shared Services
Operational Risk
Headcount
Management Process
Logistics
Treasury
Financial Analysis
Executive Management
Business Processes
Performance Management
Business Objectives
Sigma
Executive Leadership
Real Estate
Executive Presentations
Financial Data

SQL
Business Plan
SLA
SR
Business Development
Payroll
Operational Support
Equities
Management Routines
Direct Reports
Business Performance
PMO
SME
Category Strategies
Capacity Planning
Direct Liaison

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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