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Business Operations Associate skills for your resume and career

Updated January 8, 2025

3 min read

Quoted Experts

Faiza Abbas,

Susan Epstein

Business Operations Associate Example Skills

Below we've compiled a list of the most critical business operations associate skills. We ranked the top skills for business operations associates based on the percentage of resumes they appeared on. For example, 21.1% of business operations associate resumes contained business operations as a skill. Continue reading to find out what skills a business operations associate needs to be successful in the workplace.

15 business operations associate skills for your resume and career

1. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how business operations associates use business operations:

Performed various administrative, marketing, technical & customer service tasks endorsing insurance agency business operations
Maintained and organized relevant documents for the Business Operations Manager and other project engineers.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how business operations associates use customer service:

Exemplified the second-to-none customer service delivery for which Colonial Life is nationally renowned in all interactions with customers.
Managed beauty shop operations and administration including scheduling, reports, inventory, and customer service.

3. SQL

Here's how business operations associates use sql:

Analyzed trends Programming Languages HTML, CSS, Python, SQL, Excel in more difficult and technical accounts.
Managed SQL backend database used for capital and SOW management.

4. Project Management

Here's how business operations associates use project management:

Spearheaded internal strategic planning, project management, and operational start-up in Kenya.
Developed advanced project management and administrative skills as owner/operator of fast-paced business.

5. PowerPoint

Here's how business operations associates use powerpoint:

Prepared and presented procedure and training material using PowerPoint.
Provided word processing and graphics support to the development of proposals and oral presentations using MS Word and PowerPoint.

6. Data Analysis

Here's how business operations associates use data analysis:

Perform lab experiments and data analysis to support instrumentation changes and improvements.
Performed research and data analysis for all independence and SEC regulatory inquiries and global compliance audits.

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7. Strong Analytical

Here's how business operations associates use strong analytical:

Demonstrate strong analytical and problem solving skills and provide interpersonal and collaborative skills Build strong relationships with vendors and clients

Select Skills To Add To Your Resume

Business Operations

Customer Service

SQL

Project Management

PowerPoint

Data Analysis

8. Process Improvement

Here's how business operations associates use process improvement:

Administered multiple projects dealing with strategic warehouse management and shipping operations as well as process improvement and inventory placement.
Perform analysis to make recommendations for operations and process improvement streamlining.

9. Customer Accounts

Here's how business operations associates use customer accounts:

Managed customer accounts related issues including invoicing, purchase order tracking, account resolution and resolution of outstanding issues.
Managed 110 customer accounts while communicating directly with customers to resolve outstanding issues.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business operations associates use business development:

Supported business development process, including proposal creation and development, and contract development, revisions, and execution.
Conducted subscription service and related market assessments and strategic planning efforts in support of business development.

11. Financial Data

Here's how business operations associates use financial data:

Audited accounts to ensure accurate and effective billing practices and reconciled financial data.
Processed financial data, to process financial transactions and compared financial data.

12. Support Liaison

Here's how business operations associates use support liaison:

Served as support liaison for Strategic Accounts Executive, multiple field offices and external clients located both nationally and worldwide.
Acted as a support liaison for dozens of field-offices to address issues regarding legal policies/procedures and technical difficulties within PeopleSoft.

13. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how business operations associates use conflict resolution:

Practiced conflict resolution and completed detail-oriented tasks in a fast paced environment.
Handled vendor and customer issues by utilizing conflict resolution tactics.

14. Client Billing

Here's how business operations associates use client billing:

Maintained complete and accurate client billing by conducting audits and internal account maintenance using VMS systems.
Assigned as first point of contact for all client billing issues via phone and email.

15. Account Resolution

Here's how business operations associates use account resolution:

Handled customer relations for over 70 accounts including invoicing and account resolution.
Account resolution and working with clients to resolve outstanding issues.

5 Business Operations Associate Resume Examples

Build a professional business operations associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your business operations associate resume.


Justin Rivera Business Operations Associate Contact Information Wauwatosa, WI (750) 555-7681 jrivera@example.com Skills • Income • Procedures • Internship Program • Business Operations • CPT • SQL • Communication • Business Development • Management Review • Sales Floor Employment History Business Operations Associate 2019 - Present Kohl's Wauwatosa, WI • Process all inter-store transfers, stock rotations, and incoming/outgoing as per policies and procedures. • Worked with clients to understand their business goals and develop program procedures to be implemented across various channels. • Unload delivery trucks, stock the sales floor, conduct signage, and assit customers when needed. • Maintain an effective communication approach that resulted in RR and NPS improvement by 90%. Business Operations Associate 2018 - 2019 J. C. Penney Wauwatosa, WI • Put new inventory onto sales floor. • Pulled and prepared merchandise to go to the sales floor. • Opened and placed all merchandise on the sales floor in a timely and effective manner. • Signed and displayed merchandise presentations to company standards. • Unloaded, sorted, and placed merchandise on the sales floor. • Place items on shelves and sales floor. Operations Internship 2017 - 2018 Morgan Stanley Chicago, IL • Verified and processed collateral reviews and rate exception requests for Portfolio loan underwriting and booking. • Completed Global Procedures for FX option client service groups to standardize processes. Education Certificate Finance 2016 - 2017 Arizona State University Phoenix, AZ


Janet Martinez Business Operations Associate Contact Info Manchester, CT (620) 555-2354 jmartinez@example.com Skills Business UnitsProject ManagementPatient DemographicsInternship ProgramRScheduling AppointmentsGaapExternal AuditorsFinancial StatementsSQL Employment History Business Operations Associate 2020 - Present J. C. Penney Manchester, CT • Pulled and prepared merchandise to go to the sales floor. • Unload trucks and take merchandise out of boxes to sales floor. • Tracked sales and replaced signage to ensure accuracy in displays, so both the customer and the store are credited properly. • Managed daily operations, one night operator and an AS400 model B60, upgraded to E60. Business Internship 2019 - 2020 Verizon New York, NY • Increased quality support through effective call handling and communication while ensuring all escalated issues were handled quickly and effectively. • Review all customer accounts and identify opportunities improve revenue and improvement of services. • Managed a team of 16 consultants during manager transition. • Maintain an effective communication approach that resulted in RR and NPS improvement by 90%. • Orchestrate PowerPoint Presentations and make sure correct information accurate and correct. Accounting Analyst 2015 - 2019 Goldman Sachs Bronxville, NY • Improved coordination and facilitation of external audit process creating a more efficient and effective interaction. • Prepared monthly expense variance analysis, consolidated annual profit plan and prepared presentation for Board of Directors. • Streamlined purchase order and receiving documents in Great Plains ERP. • Ordered office supplies for all areas. • Reconciled STAT to GAAP and analyzed variance. Education Bachelor's Degree Business 2012 - 2015 Monroe College Bronxville, NY


Justin Rivera Business Operations Associate Wauwatosa, WI jrivera@example.com (750) 555-7681 Experience Business Operations Associate 2019 - Present Kohl'sWauwatosa, WI • Process all inter-store transfers, stock rotations, and incoming/outgoing as per policies and procedures. • Worked with clients to understand their business goals and develop program procedures to be implemented across various channels. • Unload delivery trucks, stock the sales floor, conduct signage, and assit customers when needed. • Maintain an effective communication approach that resulted in RR and NPS improvement by 90%. Business Operations Associate 2018 - 2019 J. C. PenneyWauwatosa, WI • Put new inventory onto sales floor. • Pulled and prepared merchandise to go to the sales floor. • Opened and placed all merchandise on the sales floor in a timely and effective manner. • Signed and displayed merchandise presentations to company standards. • Unloaded, sorted, and placed merchandise on the sales floor. • Place items on shelves and sales floor. Operations Internship 2017 - 2018 Morgan StanleyChicago, IL • Verified and processed collateral reviews and rate exception requests for Portfolio loan underwriting and booking. • Completed Global Procedures for FX option client service groups to standardize processes. Skills Income Procedures Internship Program Business Operations CPT SQL Communication Business Development Management Review Sales Floor Education Certificate Finance 2016 - 2017 Arizona State UniversityPhoenix, AZ


Debra Ramos Business Operations Associate Employment History Business Operations Associate 2019 - Present Valley Health SystemNew York, NY • Answer client calls and delegate client need to Certified Emergency Technicians through ongoing communication. • Verified that information in the computer system was up-to-date and accurate for mother and baby. • Register all patients in the Emergency Department and those admitted to the hospital for observation and inpatient care. • Coordinated, distributed, and supported web and/or phone conference calls. Business Operations Associate 2018 - 2019 NBCUniversalNew York, NY • Generated and proofread correspondence, agreements and other legal documents. • Coordinate with agencies and clients on all logistics concerning commercial traffic instructions. • Transcribe medical charts for patients to ensure that all of their medical treatments and procedures are carried out. • Provide Reconciliation Support for ACH Clearinghouse Accounts. Marketing Department Internship 2017 - 2018 NBCUniversalNew York, NY • Created web ads on Photoshop for NBC News & Sports. • Updated network specific spots on company website, and various marketing print publications. • Created and edited PowerPoint's/Decks on each Bravo show for the purpose of presenting marketing opportunities to potential clients. • Assisted employees within Ad Sales and Research departments with their daily tasks.. Education Bachelor's Degree Communication 2014 - 2017 New York UniversityNew York, NY Contact Information New York, NY (730) 555-1052 dramos@example.com Skills Company Events Powerpoint Sales Materials SQL Company Website Internal Communications GIS Business Operations Twitter Community Resources


Stephanie Moore Business Operations Associate New York, NY (690) 555-1580 smoore@example.com Skills Data Collection Peoplesoft Project Management Product Development Promotional Materials Research Reports ROI Data Analysis External Agencies Sales Tools Employment History Business Operations Associate 2018 - Present T-MobileNew York, NY • Receive, open, unpack, and issue sales floor merchandise. • Receive and ship out daily inventory Maintain organization of stock room and sales floor Set up store merchandise and demos • Organize the sales floor with phones, accessories and sales posters. • Replenish the merchandise on the sales floor making sure if is neat and clean. Business Operations Associate 2014 - 2018 Morgan StanleyJersey City, NJ • Provide excellent client service to clients on loan applications. • Functioned as project manager on multiple special projects and a participant in multiple project groups. • Developed reports utilizing Bloomberg feeds into Excel to assist portfolio managers' investment decisions. • Prepare Portfolio Loan application for origination and bookings. • Process & follow up on phone team support and client service requests to ensure completion in a timely manner. Marketing Analyst 2013 - 2014 AT&TOrlando, FL • Assisted management with business planning, global strategy, and annual budget projections. • Solicited new accounts through face to face marketing events. • Designed/executed business plan for a software development group; grew the revenues from 200K to 5 Million dollars in 3 years. • Led numerous online efficiency initiatives to increase sales while significantly reducing program costs. • Developed business plans for new pricing and promotion initiatives with positive NPV projections. Education Bachelor's Degree Business 2010 - 2013 University of Central FloridaOrlando, FL

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What skills help Business Operations Associates find jobs?

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What skills stand out on Business Operations Associate resumes?

Faiza Abbas

Lecturer of Management, Penn State University - Harrisburg

Business associates are usually members of a team that works together to acquire and retain clients. They are the face of a business and its first connection with people; therefore, much emphasis is placed on hiring the right person. Although the job description of a business associate will vary from one company to another, there are certain skills preferred by all recruiters. A Business Management degree might be the prerequisite, but some skills will make your resume stand out. These include good communication skills to connect effectively with clients, teamwork, a positive outlook, problem-solving capabilities, use of appropriate social media, conflict management, and emotional intelligence.

What technical skills for a Business Operations Associate stand out to employers?

Susan Epstein

Clinical Professor, Drexel University

Technology-based skills such as software proficiency and data analysis are important in today's business environment, but obviously this will vary by industry and even job specifications. On the other hand, soft skills transcend job and industry. Strong interpersonal skills (including listening, often a weakness in our communication skill set), critical thinking, and time management make strong leaders and equally strong followers.

What soft skills should all Business Operations Associates possess?

Candace Esken Ph.D.

Assistant Professor of Management & Leadership, Bradley University

Excellent communication skills are absolutely essential for management analysts. Usually, these skills are best demonstrated during the interview process with little room for error. In addition, applicants should have strong interpersonal skills because much of their job requires them to work with managers and employees of various organizations. Furthermore, soft skills such as leadership, confidence, and time management are highly valued.

Do you want to know more?

List of business operations associate skills to add to your resume

The most important skills for a business operations associate resume and required skills for a business operations associate to have include:

Business Operations
Customer Service
SQL
Project Management
PowerPoint
Data Analysis
Strong Analytical
Process Improvement
Customer Accounts
Business Development
Financial Data
Support Liaison
Conflict Resolution
Client Billing

Account Resolution
Purchase Orders
CRM
Lean Six Sigma
Customer Satisfaction
PeopleSoft
SAS
Financial Statements
Pivot Tables
Financial Analysis
R
Maintenance Calls
Customer Relations
Financial Operations

Client Relationships
Customer Issues
Human Resources
BOA
Expense Reports
Client Accounts
Financial Reports
Accounts Receivables
VMS
Windows
External Clients
Regional Accounts
QuickBooks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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