Business Office Specialist job description

The Business Office Specialist is responsible for the clerical, administrative, and accounts receivable needs of the clinic. This position serves as the clinic receptionist, as delegated, and accordingly must possess and use exceptional customer service skills. This position is responsible for maintaining the scheduler, for accurately maintaining and updating all non-clinical patient information including financial information. The Business Office Specialist is responsible for assisting with the ongoing maintenance and order of the medical records and serves as the Designated Records Monitor, as delegated. In addition, the Business Office Specialist is responsible for the collection of all monies due directly from the patient. This position serves in a supporting role to the clinicians providing reminder phone calls to patients, data entry of services, and correspondence as requested. The Business Office Specialist reports directly to the Business Office Coordinator and readily accepts additional responsibilities/projects as assigned. Routine hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with flexibility to meet program needs as requested by the Clinic Manager. Responsible for the adherence to and promotion of the compliance policy.

Salary

• 90% $16.78 hour to start
• 95% $17.71 hour at 6 mos. with satisfactory performance
• 100% $18.64 hour at 1 year with satisfactory performance

Required Education and/or Certifications, Experience, Skills

• High School Diploma or GED
• Texas driver’s license in good standing as defined by Texana Center’s procedure
• 1 year of business office experience

Preferred Education and/or Certifications, Experience, Skills

• 1 year of work experience in a medical office setting, experience in medical records and third party insurance verifications and authorizations.
• Spanish speaking

Job Related Physical Requirements

• Must be able to perform SAMA and CPR.
• Must be able to perform moderate lifting and carrying (15-44#), pushing, stooping, repeated bending, reaching above shoulder, simple grasping, hearing, walking, sitting and twisting.
• Must have ability to see, write, operate office equipment, operate a motor vehicle and have depth perception.
• Qualified individual must be able to perform these functions with or without reasonable accommodations.

Texana Center is an Equal Opportunity Employer

Be part of changing the outcome.

At Healthy Living Concord, respect for everyone is a standard, not an objective. We support each other so we can use our time to do the things that matter inside and outside of work. We genuinely care about the well‐being of others and make a difference by giving our time and resources. We achieve more collectively than we ever could individually.

Objective: Assist in the daily office processes, facilitate communication of information to office and clinical staff, and provide team support as needed.

Preferences

* High school graduate with minimum of one year of progressive business experience; bachelor's degree preferred.
* Minimum of two years of medical office or one year of home health experience preferred.
* Ability to handle confidential matters and information with the highest level of discretion.

The Benefits

* Offering a positive work/life blend
* Training and development
* Comprehensive insurance plans for medical, dental, and vision coverage (available the 1st day of month following date of hire)
* Staff Gatherings!

Why Should You Apply?

* The opportunity to positively impact the lives of patients and their families
* Excellent team support and job satisfaction
* Flexible scheduling for a productive work/life blend

We are committed to excellence and finding fulfillment inside and outside of work. By celebrating our accomplishments, learning from our mistakes, staying positive and embracing change, we continuously improve as people, as professionals and as a company. We strive to amaze. As part of the Healthy Living, Concord team, we learn, grow and have fun together. As a team, we proudly serve those who have served our communities. We find purpose in knowing what we do matters. We are passionate.

Why choose Mission Healthcare?

Passionate company culture

Competitive Pay

Paid Holidays (Full time only)

Accrued Vacation Time Accrual

Sick Leave Program

Development & Continued Education

Team Licensing Assistance

Team Support

Electronic medical records & mobile devices

Employee Referral Program

Comprehensive insurance plans for medical, dental, and vision coverage (available the 1st day of month following date of hire)

401(k) Plan

Flex & Dependent Care Spending Accounts

Company Paid Life Insurance

Supplemental Life, AD&D, Accident, Critical Care & Cancer Insurance

EOE - M/F/Disabled/Veterans - Reasonable Accommodation

It is our business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Coordinates activities within the Business Office in the areas of Admissions, Scheduling, Insurance Verifications/Pre-Certifications, and Medical Records.
Qualifications

* High School Diploma, Associates Degree preferred
* Experience in a surgical facility preferred
* Ability to interface with insurance carriers, with a strong understanding of patient benefits
* Strong written and verbal communication skills required, able to speak effectively to internal and external customers required
* Strong working knowledge of Microsoft Outlook, Word and Excel

Essential Functions

Admissions

* Admits patients to the Facility following the established policies and procedures
* Collect patient out of pocket responsibilities at the time of check in, acknowledge collection on the SC1000 Scheduling Report, and sign off on daily receipts
* Assembles patient medical record forms and prepares patient identification
* Provides pertinent information to the patient's family in the waiting area according to policies and procedures
* Answers telephone and intercom courteously and in a quiet, pleasant voice
* Maintains and protects each patient's right to confidentiality
* Identifies emergencies and initiates appropriate response

Scheduling

* Considers priorities and special needs when scheduling surgical procedures
* Maintains schedule according to policies on nursing and anesthesia staff availability, patient needs and physician's block time
* Coordinates schedule in a manner to minimize conflict, and adjusts schedule as appropriate

Insurance Verifications/Pre-Certifications

* Act as liaison between patient, physician office, and insurance company to assist patients with regards to financial responsibility
* Notify all scheduled patients of their financial responsibility prior to their date of service
* Verify patient insurance eligibility and benefits using technology tools, the telephone and the internet to ensure compliance with the facilities policies and procedures
* Coordinate with insurance providers and the physician office to obtain pre-authorizations. Document the authorizations in the system patient accounts
* Obtain information for medical necessity determination and coordinate with the physician office if additional information is needed
* Communicate with patients to obtain any missing information necessary to achieve financial clearance.
* Perform Benefit verifications on all new patients
* Obtains and verifies patient demographic and financial information

Medical Record

* Check each medical record for completeness, marking and attaching a deficiency slip as needed
* Performs release of information functions as necessary, per facility policy, state and federal regulations, and HIPAA guidelines
* Maintain a log of record requests received, processed, and mailed out
* Assist Medical Staff with completion of medical records

General Business Office

* Cross train as required to assist with overflow responsibilities
* Exhibit flexibility in work schedules and assigned tasks
* Maintains minimal error rate
* Participates in group meetings and/or various committees
* Makes suggestions on workflow improvements
* Notifies Business Office Manager of any issues
* Maintains a positive attitude toward their position and responsibilities
* Other duties and project work as requested

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.

The employee must be able to stand and/or walk at least five hours per day.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.