Business Analyst Jobs in Scranton, PA

At Ascensus, technology is more than just a solution. It powers the business that helps millions of people save for what matters-retirement, education, and healthcare. Our technology experts tackle exciting challenges in collaborative teams, but work in an environment where individual and career development is always valued. Technology associates leverage their talents and passion, building new and innovative platforms, creating programs founded in automation in agile frameworks, and driving existing and new markets-all of which supports the rapid growth of a dynamic industry leader. **Section 1: Position Summary** **Work with the strategic product owner to define features and functionality which support our business by effectively collaborating with internal and external customers to document accurate project definition.** **Section 2: Job Functions, Essential Duties, and Responsibilities** + Collaborates with Product Owner to write accurate user stories and acceptance criteria, incorporating technical dependencies that are ready to be consumed by the team. + Supports and educates the Product Owner, especially with respect to grooming and maintaining the product backlog. + Actively participates in scrum ceremonies (backlog refinement, road mapping, release planning, sprint planning). + Assists the project team in defining project deliverables, including product-level documentation, flow charts, and diagrams describing current and future state business processes. + Participates in retrospectives, identifying successes and challenges encountered and advocating for positive change. + Completes accurate and timely updates to project tracking systems, including Azure DevOps (e.g., managing boards, updating tasks). + Continually enhances domain knowledge of systems, products, industry trends, and AI tools (e.g., leveraging large language models [LLMs] to improve efficiency). + Collaborates with team members to identify and apply best practices. + Works with Product Owner and Team to plan and execute project implementations. + Conducts business process improvement activities by shadowing users, identifying unnecessary tasks, determining opportunities for automation, and drafting playbooks for future state processes. + Continually improves personal skills and adaptability to agile practice. + Assists in identifying and mitigating project risks. + Brings technical product knowledge to strategic business conversations. + Assists with other tasks and projects as assigned. + Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. + Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis, supporting our organizational culture. **Section 3: Experience, Skills, Knowledge Requirements** **Minimum Requirements:** + Demonstrated success in Business Analyst position or equivalent work experience. + **AI curiosity and experience using large language models (LLMs) for improving personal productivity** + Bachelor's degree or equivalent work experience. + Excellent analytical skills. + Excellent oral and written communication skills including active listening. + Knowledge of PC applications including SQL and MS Office products. + Experience with business process improvement activities (e.g., shadowing users, identifying redundant tasks, recommending automation opportunities). + . **Preferred Skills/Experience:** + Knowledge and/or experience with writing user stories and acceptance criteria. + Knowledge of Scrum/Agile theory. + Applicable knowledge of technologies used by the team (e.g., Azure DevOps). + Ability to create flow charts or diagrams describing business processes. + Experience drafting playbooks for future state business processes. **We are proud to be an Equal Opportunity Employer.** _Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ******************_ _******************_ _email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._ Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges. In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India. We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career. Job description: The Business Systems Analyst is responsible for working across multiple businesses and technical teams and guiding the development team to ensure quality project delivery through the Release Life Cycle utilizing Agile methodologies. Works with BPL on high-level reporting and Project Plans. This individual will assist the project leader with analysis activities during the design, development, implementation, and maintenance of business information systems specific to the respective application(s) they will be supporting. Ability to analyze and evaluate complex data processing systems, translating customer system requirements into detailed software requirements and supporting tasks utilizing Agile methodologies. Required Skills: Strong business analysis skills and strong problem solving/analytical skills. Able to effectively translate business requirements/needs into detailed software requirements and support tasks utilizing Agile methodologies and setup of VersionOne Strong working knowledge of MicroStrategy latest version and the ability to understand MicroStrategy grid, report services, and dashboard reports. Strong working knowledge of SQL and ability to understand and write complex SQL using select statements, views, joins and indexing strategies. Working knowledge of Teradata and Oracle databases. Capability to interpret database schema documentation including entity-relationship diagrams Must be able to obtain security clearance and travel if required Bachelor s degree in a business, computer science, information systems, business analysis related field or equivalent experience Strong written and verbal communication skills and proven ability to effectively work directly with customers and technical staff Preferred Skills: Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components Demonstrated ability to define system solutions in comprehensive, quantitative, and qualitative terms to facilitate comparative analysis of alternative system solutions Working knowledge in VersionOne tool to setup and track projects utilizing Agile methodologies Ability to assist with development of simple to complex project plans utilizing Agile methodologies Additional Information GOOD COMMUNICATION SKILLS DURATION: 6+ Months Contract INTERVIEW: Telephone / Skype

Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR office Once a month in office for meetings IVR UAT Testing: * Responsible for documenting, reviewing and approval of the test scenarios and test steps (including end to end) for each feature and user story. Prepare Test data for testing. Test the desired user experience, contained within IVR * Act as a lead in creation, preparation and conduct quality assurance reviews with the business partners. Attend initiative meetings with Business Analyst & Project status meeting * Work with Product Owner to resolve issues and defects through collaboration within the delivery team and across the organization * Review test scenarios and test cases with business partners and get approval prior to testing * Ensure that post-production / smoke testing is conducted and issues are escalated and resolved * Monitor and track all testing efforts using Agile principles and tool set (e.g. Azure) * Ensure UAT testers have access to the correct lower region environment to conduct testing * Technical & Professional Skills Required * Expert understanding of Collaboration Tools such as Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio * Have a Testing Mindset: Ability to test Personas, Understand customer journey * Document User story writing and Acceptance Criteria in Azure * Expert Understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural Language Processing * Excellent Communication, organization and planning skills * Stakeholder Management * Experience Required * 2+ years' current experience working within IVA/IVR in a Call Center * 2+ years' experience with creating documentation for communication with varied audiences * 2+ years' experience testing call center applications * * Experience Preferred * Agile Methodology experience * SAFe Agile Certification preferred * 1+ years' experience with project management Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ "Superior" by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer! * Competitive compensation * Healthcare benefits package that begins on first day of employment * 401K retirement plan with company match * Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays * Up to 6 weeks of parental and bonding leave * Hybrid work schedule (3 days in the office, 2 days from home) * Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) * Tuition reimbursement after 6 months of employment * Numerous opportunities for continued training and career advancement * And much more! Responsibilities BH GUARD is seeking a Scrum Master to join our IT Organization to support our agile transformation. As part of our Project Management Office, the Scrum Master will play a key role in coaching teams, implementing, and supporting agile practices and driving continuous improvement. The Scrum Master should have experience fostering a culture of collaboration and ensuring teams operate efficiently. Key Responsibilities: * Guide and support our IT and Business teams through our agile journey through coaching * Act as a servant leader, removing impediments and enabling the team to focus on delivery * Work closely with stakeholders and cross functional teams to align priorities * Promote agile best practices, tools and processes to enhance team performance and efficiency * Identify and drive process improvements that support agility at both the team and organizational level * Build strong relationships with IT and Business stakeholders * Measure and track agility maturity and key performance indicators * Promote a culture of transparency, accountability and iterative delivery Salary Range $80,000.00-$150,000.00 USD The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training. Qualifications * 3+ years of experience as a Scrum Master in an agile environment * Experience leading teams through an agile transformation * Strong understanding of Kanban, Scrum or other agile frameworks * Experience coaching and mentoring agile teams and stakeholders with various levels of agile experience * Strong facilitation and problem solving skills * Background with IT delivery, software development or business process transformation * Familiarity with Monday.com, Azure DevOps

Are you an experienced IT professional with a strong background in ERP systems and business process optimization? Our client, a leader in the manufacturing industry, is seeking a **Sr. IT Business Systems Analyst** to drive system improvements, support ERP transitions, and enhance operational efficiency. ⏳ **Apply Now! This is a critical role with an immediate need.** **Key Responsibilities:** + Act as a liaison between business teams and IT to optimize JDE E1 and MES systems. + Support the transition from JDE E1 to a global SAP S/4HANA implementation. + Analyze and document business requirements for system enhancements. + Troubleshoot and resolve technical and functional issues. + Develop and implement business process improvements to streamline operations. + Manage vendor relationships and oversee system integration projects. + Create reports and dashboards to support strategic decision-making. **Qualifications:** + Bachelor's degree in Computer Science or related field (advanced degree preferred). + 10+ years of progressive IT experience, with at least 5 years in a leadership role. + Strong background in manufacturing environments. + Experience with JDE E1, MES, and ERP transition projects (SAP S/4HANA a plus). + Excellent communication, project management, and problem-solving skills. **Some travel may be required (domestic & international).** This is a fast-paced role in a **high-demand manufacturing environment** , requiring a **sense of urgency** and the ability to **drive impactful change** . Client offers full benefits, healthcare, LTD/STD, Tuition reimbursement, PTO **Don't miss out-apply today!** **Pay Details:** $90,000.00 to $120,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

We have an outstanding career opportunity for a Senior IT Business Analyst to join a leading Company located in the Hazelton, PAsurrounding area. The IT Business Systems Analyst serves as a vital link between business needs and IT solutions, ensuring that technology effectively supports organizational goals. This role involves analyzing business processes, gathering and documenting requirements, and designing systems or recommending software solutions to improve efficiency and performance. The analyst collaborates closely with stakeholders, including business leaders, end-users, and technical teams, to translate requirements into functional specifications and guide the development and implementation of IT projects. Additionally, the analyst may provide ongoing support, troubleshooting, and training to ensure systems meet evolving business needs. By bridging the gap between technology and business, the IT Business Systems Analyst plays a key role in driving innovation and enabling organizations to achieve strategic objectives. Job Responsibilities: + Identify and document requirements for JDE E1 and MES system enhancements or new implementations. + Ensure seamless integration between JDE E1 and MES systems, focusing on data consistency and process optimization. + Evaluate and optimize existing workflows to improve operational efficiency and reduce manual effort. + Configure JDE E1 applications to meet business needs and coordinate with technical teams for necessary customizations. + Maintain the accuracy and integrity of master, transactional, and reporting data across JDE E1 and MES systems. + Provide day-to-day support, resolving technical and functional issues in JDE E1 and MES. + Oversee or contribute to projects involving system enhancements, upgrades, or new implementations. + Lead the transition from JDE E1 to a global SAP S/4HANA deployment, including planning, data migration, gap analysis, testing, and system deployment. Facilitate user training and change management to ensure smooth adoption. + Develop and execute test plans to verify that system changes meet functional and technical requirements. + Deliver end-user training and produce detailed documentation, such as user guides, process flows, and technical specifications. + Manage relationships with third-party vendors and consultants for support, system updates, or additional functionalities. + Create custom reports and dashboards to support decision-making processes. + Monitor advancements in JDE E1 and MES systems, recommending updates and enhancements to leverage new capabilities. + Must be able to travel both domestically and internationally if needed. This is not common but may happen. Basic Hiring Criteria: + Bachelor's degree in computer science or related field. Advanced degree preferred. + 5 plus years of progressive IT experience, preferably within a manufacturing environment + Must have excellent written and verbal communication skills and the ability to effectively communicate with all levels of personnel, experience with presentations helpful + Must be able to effectively manage time and multitask, handling multiple projects at the same time + Strong organizational skills with keen attention to detail and customer focus + Ability to solve problems and resolve a wide range of moderately complex issues in effective ways + Must be a motivated self-starter and be successful with minimal direct supervision VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit*********************************************************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance

Clearance: **Must be a U.S. Citizen. A Security Clearance is not required but an investigation for IT sensitive duties may be required based on assigned workload.** Place of Performance: Tobyhanna Army Depot, Tobyhanna, PA - ONSITE Network Runners is seeking a Data Quality Analyst to support the Tobyhanna Army Depot (TYAD) depot mission. TYAD is a full-service electronics maintenance facility with a joint service mission of total sustainment, including manufacture, repair, and overhaul of electronic systems and support equipment. Duties and Responsibilities: Assist and advise in the development and execution of master and transactional data controls with the intended result of improving data quality to drive LMP/SAP system performance. This includes but is not limited to the development of metrics, actual data research, process related research and mentoring. Review and edit various LMP related documents for consistency and quality. Assist in the development and execution of documentation as it relates to LMP/ERS training. Assist the LMP Office in developing processes and the documentation and training of those processes. Functional Requirements: Good understanding of how SAP ERP system functions, expertise expected are good understanding of Fi/CO, PS and PP and MM modules. Be able to operate and navigate independently in SAP ERP transaction screens related to above modules. Well versed in Excel and Word including Excel macros and developing charts and dashboards using Excel (MS Office 365). Understanding of SAP tables and data browsing with SE16N and relevant transactions. Be able to analyze SAP standard reports and identify data integrity issues. Be able to present findings and operate independently in business meetings. Good understanding of cost plans and project structure in SAP is a plus. Good understanding of any BI tools is a plus. Minimum Qualifications: Bachelor's degree with a minimum of 1 year experience in a LMP/CAMS/ERP system and a clear understanding of the APICS body of knowledge. APICS CPIM certification desired. A minimum of 3 years' experience as a Data Quality Analyst in LMP/ERP. APICS certification may substitute for a degree. Company Description: Network Runners, Inc. is an Information Technology Solutions Company - providing innovative IT solutions and organizational support within the DOD and the Civil sector. Our largest presence is in the U.S. Army, U.S. Air Force, U.S. Navy, DHS/USCG, DHS/S&T, USSTRATCOM etc., providing Information Technology and Organizational Support solutions. Today, NRI's experienced, and highly qualified team members are in nearly a dozen cities nationwide. We are recognized for our value, ingenuity, and mission focus. Headquartered in Sterling, Virginia, NRI is an established CMMI Maturity Level 3 and ISO 9001: 2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Woman Owned Small Business. Network Runners, Inc. (NRI) is an equal opportunity employer. NRI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, ethnic or national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. NRI conforms to the spirit as well as to the letter of all applicable laws and regulations.

Provides technical systems and software support for modification, implementation, or conversion of business systems. Translates business needs into technical requirements and ensures all systems support and conform to business needs and specifications. Acts as liaison between business unit and software, hardware developers and vendors. Proficient to work fairly independently on the most complex projects, and often on multiple phases. Working knowledge of business or function for which application or system is designed. Often responsible for the completion of a component of a project. Provides guidance and check the work of less experienced associates. IT degree preferred or substantially equivalent experience. Typically requires a minimum of 3-5 years of applicable experience. Desired Skills: 3-5 years client service experience. Ability to work independently on multiple complex issues. Shift: 1st shift (United States of America) Hours Per Week: 40

Hamilton Lane is looking to expand our team to satisfy the needs of our growing client base. Hamilton Lane is built on collaboration, teamwork and integrity. Our employees pursue excellence and always strive to do the right thing. We invest in our employees, clients and partner relationships, as well as, in the technology and resources necessary to remain competitive, working in a competitive environment that inspires innovation. What we do: As a recognized leader in providing Private Markets Investment and Technology Solutions to clients across the globe, we manage approximately $134.9 billion in discretionary assets and have oversight of an additional $821.2 billion in non-discretionary assets as of December 31, 2024. The Opportunity: The Client Operations Data Integrity Team is responsible for setting up investments in various Hamilton Lane's systems, data entry, creating and reviewing daily data controls, reconciling data, and creating creative solutions to data related problems. Our strong, knowledgeable team is actively involved in the firm's back-office operations and has regular communications with several departments, including client service and relationship management, fund accounting, and middle office. The Data Management Senior Analyst role requires strong analytical and technical skills. Your responsibilities will be to: * Set up investment data into various Hamilton Lane's systems * Data entry * Review daily data controls * Data reconciliation * Coordinate with third party data providers * Maintain a key focus on process management and quality control Your background will include: * BA, BS in related field (e.g., business, finance, accounting, economics, mathematics) or AA, AS with relevant experience * Aptitude for problem solving * Strong communication skills * Must be proficient in Microsoft Excel * Must be detail oriented and organized and possess good analytical skills * Must be able to handle multiple assignments/initiatives * Ability to operate in a fast-paced environment is essential #LI-BS1 Benefits At Hamilton Lane, our benefits philosophy is simple. To provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring. To do this, Hamilton Lane offers the following benefits: Enhancing Your Physical and Emotional Health * Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program. Developing Your Career * Tuition and certification reimbursement program are available along with continual education and development trainings for you to grow with Hamilton Lane. Supporting Your Family & Community * For our communities, Hamilton Lane provides paid time off to volunteer and compensates for referring qualified candidate that join our team. * For growing families, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents. Safeguarding Your Financial Wellbeing * Contributes to retirement programs and offers an employee stock purchasing plan. * Competitive compensation package with eligibility for an annual discretionary bonus. We offer a competitive salary, annual discretionary bonus and a comprehensive benefits package which includes: Medical, Prescription, Dental, Paid Time Off, 401k plan, Life and Disability Insurances, Tuition Reimbursement, Employee Stock Purchase Program, Health Club Reimbursement and Flexible Spending Accounts. Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law. If you need a reasonable accommodation to complete your application, please contact Human Resources at *******************************. Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.

Purpose and role of job: The IT Business Systems Analyst serves as a vital link between business needs and IT solutions, ensuring that technology effectively supports organizational goals. This role involves analyzing business processes, gathering and documenting requirements, and designing systems or recommending software solutions to improve efficiency and performance. The analyst collaborates closely with stakeholders, including business leaders, end-users, and technical teams, to translate requirements into functional specifications and guide the development and implementation of IT projects. Additionally, the analyst may provide ongoing support, troubleshooting, and training to ensure systems meet evolving business needs. By bridging the gap between technology and business, the IT Business Systems Analyst plays a key role in driving innovation and enabling organizations to achieve strategic objectives. Principal Accountabilities/ Responsibilities: Gather and Analyze Requirements: Identify and document requirements for JDE E1 and MES system enhancements or new implementations. Systems Integration: Ensure seamless integration between JDE E1 and MES systems, focusing on data consistency and process optimization. Business Process Improvement: Evaluate and optimize existing workflows to improve operational efficiency and reduce manual effort. Configuration and Customization: Configure JDE E1 applications to meet business needs and coordinate with technical teams for necessary customizations. Data Management: Maintain the accuracy and integrity of master, transactional, and reporting data across JDE E1 and MES systems. Troubleshooting and Support: Provide day-to-day support, resolving technical and functional issues in JDE E1 and MES. Project Management: Oversee or contribute to projects involving system enhancements, upgrades, or new implementations. ERP Implementation: Lead the transition from JDE E1 to a global SAP S/4HANA deployment, including planning, data migration, gap analysis, testing, and system deployment. Facilitate user training and change management to ensure smooth adoption. Testing and Validation: Develop and execute test plans to verify that system changes meet functional and technical requirements. Training and Documentation: Deliver end-user training and produce detailed documentation, such as user guides, process flows, and technical specifications. Vendor Coordination: Manage relationships with third-party vendors and consultants for support, system updates, or additional functionalities. Reporting and Analytics: Create custom reports and dashboards to support decision-making processes. Continuous Improvement: Monitor advancements in JDE E1 and MES systems, recommending updates and enhancements to leverage new capabilities. Must be able to travel both domestically and internationally if needed. This is not common but may happen. “All Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.” Education and experience requirements: Bachelor's degree in computer science or related field. Advanced degree preferred. 10 plus years of progressive IT experience with at least 5 years in management, preferably within a manufacturing environment Must have excellent written and verbal communication skills and the ability to effectively communicate with all levels of personnel, experience with presentations helpful Must be able to effectively manage time and multitask, handling multiple projects at the same time Strong organizational skills with keen attention to detail and customer focus Ability to solve problems and resolve a wide range of moderately complex issues in effective ways Must be a motivated self-starter and be successful with minimal direct supervision Work Environment: This position requires the ability to sit for extended periods of time as well as the ability to walk to any area of the plant when required. Must be able to wear hearing protection, eye protection, bump cap (if required) and steel toe shoes when in the plant. Position is an onsite (not remote)

Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Overview Directs, coordinates, and supervises the daily activities of engineers and technicians in single or closely related fields of professional expertise. Accountable for direct supervision, coaching, mentoring, safety leadership and technical guidance to assigned staff in support of producing high quality, timely and cost-effective solutions to technical and business objectives. The position is also accountable for the technical quality of the group's output and is expected to continuously improve capabilities in this area. This position makes decisions guided by policies, procedures, and business plan. Typically, does not perform the work at the level being supervised, but will have individual technical and business-related assignments in support of department goals and special projects. \#INDPPL Responsibilities 1. Lead, direct and/or assist with organizing and prioritizing work group activities, assigning and/or scheduling work duties to meet required completion dates. 2. Evaluate direct reports for the purpose of developing organizational talent and building expertise in areas required by the department. 3. Develop leadership skills and coordinate technical training aspects for self and group members. 4. Work with other departments on cross-functional technical and business teams, working groups or committees to achieve goals and objectives of the department and company. 5. Assist in the development of changes in methods or processes in assigned area of responsibility and make recommendations for implementation. 6. Assist in the preparation, monitoring and forecasting of the department budget. 7. Support the development of section and department goals and metrics. 8. Supervise, direct and provide guidance to engineers and/or technicians, often located in various geographic locations across PPL's service territory. 9. Select, train, coach, and develop direct reports to build self-motivated and effective teams. 10. Evaluate workload, manpower requirements, and technical abilities to identify and recommend the need for overtime use of additional resources. 11. Evaluates and monitors engineering contractors and consultants. 12. Research and analyze technical and/or business plans, designs, proposals, projects or strategies; provide results and/or recommendations in support of department objectives. 13. Review, revise and communicate procedures in support of administrative and technical improvement initiatives. Responsible for the application of organizational policies. 14. Elevates and reinforces a strong safety culture within the work group, through daily leadership, communication, and behaviors to eliminate personal injuries and losses. 15. Set priorities to ensure task completion and coordinates work activities with other supervisors, acting as a liaison with other sections or departments. 16. Manage and lead storm restoration efforts in designated Command Center. Participate in storm restoration training and drills. 17. Assist in investigations related to power system incidents and non-employee contacts. 18. Perform special tasks, initiatives, or projects assigned by manager. 19. If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules. 20. All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. 21. If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules. Qualifications 1. Bachelor's Degree in engineering or engineering technology from a college or university accredited by ABET, or recognized by ABET as substantially equivalent 2. Five years of experience in technical area related to the function of the work group 3. Demonstrated leadership skills by achieving positive results under non-ideal circumstances 4. Working knowledge of regulatory requirements and industry codes and standards related to the electric utility industry 5. A valid driver's license and satisfactory driving record. Preferred Qualifications 1. Bachelor's Degree in Electrical Engineering 2. Comprehensive knowledge and understanding of PPL's Distribution Design Standards and Tariff 3. Knowledge of the National Electrical Safety Code and National Electrical Code 4. Comprehensive knowledge of department programs, policies, procedures and business plans 5. Demonstrated ability to provide technical direction to technical and non-technical personnel 6. Knowledge of advanced management theories, practices and techniques 7. Sound judgment, technical insight, and strong initiative to direct other engineers on resolution of complex issues 8. Strong verbal and written communication and influencing skills 9. Ability to work well with individuals on all levels of the organization. 1. Bachelor's Degree in engineering or engineering technology from a college or university accredited by ABET, or recognized by ABET as substantially equivalent 2. Five years of experience in technical area related to the function of the work group 3. Demonstrated leadership skills by achieving positive results under non-ideal circumstances 4. Working knowledge of regulatory requirements and industry codes and standards related to the electric utility industry 5. A valid driver's license and satisfactory driving record. Preferred Qualifications 1. Bachelor's Degree in Electrical Engineering 2. Comprehensive knowledge and understanding of PPL's Distribution Design Standards and Tariff 3. Knowledge of the National Electrical Safety Code and National Electrical Code 4. Comprehensive knowledge of department programs, policies, procedures and business plans 5. Demonstrated ability to provide technical direction to technical and non-technical personnel 6. Knowledge of advanced management theories, practices and techniques 7. Sound judgment, technical insight, and strong initiative to direct other engineers on resolution of complex issues 8. Strong verbal and written communication and influencing skills 9. Ability to work well with individuals on all levels of the organization. 1. Lead, direct and/or assist with organizing and prioritizing work group activities, assigning and/or scheduling work duties to meet required completion dates. 2. Evaluate direct reports for the purpose of developing organizational talent and building expertise in areas required by the department. 3. Develop leadership skills and coordinate technical training aspects for self and group members. 4. Work with other departments on cross-functional technical and business teams, working groups or committees to achieve goals and objectives of the department and company. 5. Assist in the development of changes in methods or processes in assigned area of responsibility and make recommendations for implementation. 6. Assist in the preparation, monitoring and forecasting of the department budget. 7. Support the development of section and department goals and metrics. 8. Supervise, direct and provide guidance to engineers and/or technicians, often located in various geographic locations across PPL's service territory. 9. Select, train, coach, and develop direct reports to build self-motivated and effective teams. 10. Evaluate workload, manpower requirements, and technical abilities to identify and recommend the need for overtime use of additional resources. 11. Evaluates and monitors engineering contractors and consultants. 12. Research and analyze technical and/or business plans, designs, proposals, projects or strategies; provide results and/or recommendations in support of department objectives. 13. Review, revise and communicate procedures in support of administrative and technical improvement initiatives. Responsible for the application of organizational policies. 14. Elevates and reinforces a strong safety culture within the work group, through daily leadership, communication, and behaviors to eliminate personal injuries and losses. 15. Set priorities to ensure task completion and coordinates work activities with other supervisors, acting as a liaison with other sections or departments. 16. Manage and lead storm restoration efforts in designated Command Center. Participate in storm restoration training and drills. 17. Assist in investigations related to power system incidents and non-employee contacts. 18. Perform special tasks, initiatives, or projects assigned by manager. 19. If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules. 20. All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. 21. If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules. Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

Job Title: Salon Business Consultant Great opportunity! Salon Business Consultant is a sales solution specialist role, covering and growing a territory in and around Pocono, Stroudsburg, and the Northeastern Pennsylvania (PA) area. Uncapped Commission, vehicle reimbursement plan and full benefits! Salon/Beauty Industry experience a plus Essential Function The Salon Business Consultant is responsible for an assigned territory of customers to which their main focus is to help grow their salons overall sales. The Consultant will be responsible for meeting and achieving assigned sales goals by utilizing their manufacturer education and sales resources. Sales should be expanded upon through opening new doors and selling approved beauty products while introducing new products and concepts. The Consultant will actively use all forms of social media as an additional outlet to serve salons, barbers, spas, schools, and any licensed beauty professional. Primary Duties: Grow the Business: Identify key accounts within territory and establish a route that will be most efficient to grow and develop existing customers while looking for new partnerships. Demonstrate and assist customers in developing, planning, implementing, monitoring and tracking results of all in-salon promotions, programs and concepts. Determine customers' needs and offer products and services to meet those needs. Communicate all sales initiatives through partnering with vendors including but not limited to achieving corporate sales goals on a monthly, quarterly, and annual basis. Acknowledge and respond to all email, text, and phone communication in a timely manner (24 Hours) Analyze your accounts to decide what brand support, education, and promotions are needed to grow within that salon. Call on your customers in person in order to execute established sales goals. Strictly comply with established procedures regarding the processing of returns including the pick-up of returns from the customer and completing the required documents. Timely completion of assignments and projects that may be assigned. Work with all areas of business, custom.er service, accounts receivable, IT, and any other necessary business function provided entity. Actively prospect for new customers through cold calling, social media, and other digital outlets Effectively manage all administrative aspects of the role in a timely manner- including but not limited to daily order entry and regular maintenance of customer information and activity for assigned territory in salesforce.com. Attracting and retaining salon clientele by utilizing social media as a form of communication, promotion, education and product knowledge. Conduct effective in-person and virtual product knowledge classes. Communicate with the Manager regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed. Grow Team and Culture: Be a subject matter expert on utilizing digital platforms & social media to grow the business. Share your knowledge with peers in order to grow the teams' digital capabilities. Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor Must be available to attend shows, participate in the setup and dismantling of displays, booths, handling back stock as well as performing other physical activities that might be required. Support all new initiatives with a growth mindset while also positively fostering change management throughout the team Grow Yourself: Exhibit a desire to learn and grow. Striving for continuous improvement while owning personal development and growing digital & social media techniques to generate new customers and foster existing business relationships. Schedule and attend business development days (BDD) to increase product knowledge and develop professional vendor relationships. Allocate and optimize time to participate in learning utilizing all available tools and resources. Remain agile to changes in the market while building industry knowledge and intuition in order to react to a competitive market. Actively work to increase own product, industry, and market knowledge. Create an organized work environment and workflow to be able to most efficiently service your customers. Experience and Skills Required High school diploma or equivalent certification. Minimum of (1) year demonstrated outside sales experience or beauty industry experience with emphasis on consultative selling. Must live within the assigned territory. Working knowledge of inventory control systems and visual merchandising is strongly preferred. Excellent knowledge and experience using Facebook, Twitter, LinkedIn, Instagram and other social media platforms to build pipelines, books of business, and other business needs. Excellent computer skills, knowledge of salesforce.com, Outlook, PDF Expert, and Oracle. Experience with iPad a plus. Ability to build an online community and create social connections, including but not limited to, using search engines and other internet tools. This position requires travel on a local level within the territory. It also requires attendance at shows, conventions, and educational events which may include overnight travel and/or some weekend nights. Ability to work in a constant state of alertness and a safe manner. Frequent and sometimes prolonged periods of driving are necessary for this role. Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. • Strong time management and organization skills and the ability to successfully manage multiple projects at once. Ability to present a professional business image and interact positively with the public. Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization. Working Conditions /Physical Requirements: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. Sitting Driving Standing and Walking Bending and Twisting neck Bending waist (forward or sideways) Climb and Balance Stoop and Kneel Squatting (crouch or sit on one's heels) Reaching with Hands and Arms Lifting up to 25 lbs This is a representation of the duties and responsibilities associated with the position and does not limit the position to only those functions delineated above. The company may add other duties and responsibilities at any time, with or without notice or consultation. This job description does not create a contract and does not alter the employment-at-will relationship between an employee and the company. All job functions are considered to be essential functions unless otherwise indicated. #LI-AB DSC

iBUILT is currently accepting applications for an MEP Engineer to work as an integral part of our Design and Engineering team in Berwick, PA or New York, NY offices. We are looking for an MEP Engineer to be part of our in-house team to develop mechanical, electrical, plumbing and HVAC designs and contribute to the engineering of volumetric steel modular residential, commercial, multi-family, hospitality and industrial buildings, both in traditional construction modalities, as well as through new innovative modes and methods using new materials and technologies to create better, stronger, lighter, more-sustainable, water and mold resistant, energy efficient buildings. You will work collaboratively with our outstanding team of dedicated creative teammates, including architects, fabricators, contractors, and other engineers, in the development of new company standards. The successful candidate will be required to have a PE accreditation and will sign/seal project documents as required. Responsibilities will include preforming MEP engineering calculations and performance simulations including sizing, selecting, and specifying Structural components and systems and ensure designs are compliant with the company's principles of design for manufacturing, assembly, and systems integration; preparing drawings; developing and monitoring proposals; scopes and budgets. This position requires proficiency in the use of AutoCAD, Revit, as well as alternative MEP based design software. Please note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIREMENTS AND QUALIFICATIONS: * Must have excellent written and oral communication skills and the ability to work with others in a positive and professional way * Must have 3-5 years' experience in MEP engineering with design experience in multi-family, residential, commercial, hospitality, retail and industrial buildings * Must have a core understanding of current design codes, e.g. ASCE 7, OSSC 2014, ACI 318, etc. * Experience applying new technology, software, and scripting to improve traditional design, manufacturing, and construction processes * Interest or experience with prototyping and developing new products or design concepts * Familiarity with industry standard design tools (Revit, AutoCAD, etc.) * Detailed knowledge of IBC and UBC families of codes * Preferred: Experience with Steel Volumetric Modular Construction * Preferred: Experience with automation of Engineering Tasks iBUILT has a mission to re-think construction by introducing new building technologies, materials, construction processes and design. All while reducing completion time of construction projects in half as compared to conventional on-site construction. We need talented, professional individuals to help us reach our goals. If you want to join a team of superstars on a mission to change the world - and if you know that you have what it takes to get the job done - then we welcome you to apply with your resume and a letter explaining why you are the perfect candidate for this exciting opportunity. We offer a competitive salary and benefits package - as well as a once in a lifetime opportunity to wake up every day knowing that you are an important and appreciated part of a passionate team of professionals. iBUILT is an equal opportunity employer. JOB TYPE: * Full-time, office based LICENSE: * P.E. required REQUIRED EDUCATION AND EXPERIENCE: * B.S. Degree in Mechanical Engineering from an accredited University; MS a plus. PHYSICAL DEMANDS: * Prolonged periods of sitting at a desk * Must be able to lift to 10 pounds at time BENEFITS: * Health insurance * Dental insurance * Vision insurance * Retirement plan * Paid time off Apply Now Apply Now First Name * Last Name * Email * Phone number * Position * Resume/CV Upload Your Message (Optional) How did you hear about Deluxe? * --Online SearchLinkedInFacebookDeLuxe BlogNews StoryTrade ShowReferralReceived EmailReceived Mailing/PostcardReceived Phone Call * * * * * What We Build * Technology * About * Team * News * Resources * Careers * Connect

For description, see URL: ************ kings. edu/human-resources/careers. html#open Jobs#MIS Systems Analyst

Job Title: Salon Business Consultant Great opportunity! Salon Business Consultant is a sales solution specialist role, covering and growing a territory in and around Pocono, Stroudsburg, and the Northeastern Pennsylvania (PA) area. Uncapped Commission, vehicle reimbursement plan and full benefits! Salon/Beauty Industry experience a plus Essential Function The Salon Business Consultant is responsible for an assigned territory of customers to which their main focus is to help grow their salons overall sales. The Consultant will be responsible for meeting and achieving assigned sales goals by utilizing their manufacturer education and sales resources. Sales should be expanded upon through opening new doors and selling approved beauty products while introducing new products and concepts. The Consultant will actively use all forms of social media as an additional outlet to serve salons, barbers, spas, schools, and any licensed beauty professional. Primary Duties: * Grow the Business: * Identify key accounts within territory and establish a route that will be most efficient to grow and develop existing customers while looking for new partnerships. * Demonstrate and assist customers in developing, planning, implementing, monitoring and tracking results of all in-salon promotions, programs and concepts. * Determine customers' needs and offer products and services to meet those needs. * Communicate all sales initiatives through partnering with vendors including but not limited to achieving corporate sales goals on a monthly, quarterly, and annual basis. * Acknowledge and respond to all email, text, and phone communication in a timely manner (24 Hours) * Analyze your accounts to decide what brand support, education, and promotions are needed to grow within that salon. * Call on your customers in person in order to execute established sales goals. * Strictly comply with established procedures regarding the processing of returns including the pick-up of returns from the customer and completing the required documents. Timely completion of assignments and projects that may be assigned. * Work with all areas of business, custom.er service, accounts receivable, IT, and any other necessary business function provided entity. * Actively prospect for new customers through cold calling, social media, and other digital outlets * Effectively manage all administrative aspects of the role in a timely manner- including but not limited to daily order entry and regular maintenance of customer information and activity for assigned territory in salesforce.com. * Attracting and retaining salon clientele by utilizing social media as a form of communication, promotion, education and product knowledge. * Conduct effective in-person and virtual product knowledge classes. * Communicate with the Manager regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed. * Grow Team and Culture: * Be a subject matter expert on utilizing digital platforms & social media to grow the business. Share your knowledge with peers in order to grow the teams' digital capabilities. * Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor * Must be available to attend shows, participate in the setup and dismantling of displays, booths, handling back stock as well as performing other physical activities that might be required. * Support all new initiatives with a growth mindset while also positively fostering change management throughout the team * Grow Yourself: * Exhibit a desire to learn and grow. Striving for continuous improvement while owning personal development and growing digital & social media techniques to generate new customers and foster existing business relationships. * Schedule and attend business development days (BDD) to increase product knowledge and develop professional vendor relationships. * Allocate and optimize time to participate in learning utilizing all available tools and resources. * Remain agile to changes in the market while building industry knowledge and intuition in order to react to a competitive market. * Actively work to increase own product, industry, and market knowledge. * Create an organized work environment and workflow to be able to most efficiently service your customers. Experience and Skills Required * High school diploma or equivalent certification. * Minimum of (1) year demonstrated outside sales experience or beauty industry experience with emphasis on consultative selling. * Must live within the assigned territory. * Working knowledge of inventory control systems and visual merchandising is strongly preferred. * Excellent knowledge and experience using Facebook, Twitter, LinkedIn, Instagram and other social media platforms to build pipelines, books of business, and other business needs. * Excellent computer skills, knowledge of salesforce.com, Outlook, PDF Expert, and Oracle. Experience with iPad a plus. * Ability to build an online community and create social connections, including but not limited to, using search engines and other internet tools. * This position requires travel on a local level within the territory. It also requires attendance at shows, conventions, and educational events which may include overnight travel and/or some weekend nights. * Ability to work in a constant state of alertness and a safe manner. * Frequent and sometimes prolonged periods of driving are necessary for this role. * Committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. • Strong time management and organization skills and the ability to successfully manage multiple projects at once. * Ability to present a professional business image and interact positively with the public. * Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization. Working Conditions /Physical Requirements: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. * Sitting * Driving * Standing and Walking * Bending and Twisting neck * Bending waist (forward or sideways) * Climb and Balance * Stoop and Kneel * Squatting (crouch or sit on one's heels) * Reaching with Hands and Arms * Lifting up to 25 lbs This is a representation of the duties and responsibilities associated with the position and does not limit the position to only those functions delineated above. The company may add other duties and responsibilities at any time, with or without notice or consultation. This job description does not create a contract and does not alter the employment-at-will relationship between an employee and the company. All job functions are considered to be essential functions unless otherwise indicated. #LI-AB DSC

At Ascensus, technology is more than just a solution. It powers the business that helps millions of people save for what matters-retirement, education, and healthcare. Our technology experts tackle exciting challenges in collaborative teams, but work in an environment where individual and career development is always valued. Technology associates leverage their talents and passion, building new and innovative platforms, creating programs founded in automation in agile frameworks, and driving existing and new markets-all of which supports the rapid growth of a dynamic industry leader. Section 1: Position Summary Work with the strategic product owner to define features and functionality which support our business by effectively collaborating with internal and external customers to document accurate project definition. Section 2: Job Functions, Essential Duties, and Responsibilities * Collaborates with Product Owner to write accurate user stories and acceptance criteria, incorporating technical dependencies that are ready to be consumed by the team. * Supports and educates the Product Owner, especially with respect to grooming and maintaining the product backlog. * Actively participates in scrum ceremonies (backlog refinement, road mapping, release planning, sprint planning). * Assists the project team in defining project deliverables, including product-level documentation, flow charts, and diagrams describing current and future state business processes. * Participates in retrospectives, identifying successes and challenges encountered and advocating for positive change. * Completes accurate and timely updates to project tracking systems, including Azure DevOps (e.g., managing boards, updating tasks). * Continually enhances domain knowledge of systems, products, industry trends, and AI tools (e.g., leveraging large language models [LLMs] to improve efficiency). * Collaborates with team members to identify and apply best practices. * Works with Product Owner and Team to plan and execute project implementations. * Conducts business process improvement activities by shadowing users, identifying unnecessary tasks, determining opportunities for automation, and drafting playbooks for future state processes. * Continually improves personal skills and adaptability to agile practice. * Assists in identifying and mitigating project risks. * Brings technical product knowledge to strategic business conversations. * Assists with other tasks and projects as assigned. * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day-to-day basis, supporting our organizational culture. Section 3: Experience, Skills, Knowledge Requirements Minimum Requirements: * Demonstrated success in Business Analyst position or equivalent work experience. * AI curiosity and experience using large language models (LLMs) for improving personal productivity * Bachelor's degree or equivalent work experience. * Excellent analytical skills. * Excellent oral and written communication skills including active listening. * Knowledge of PC applications including SQL and MS Office products. * Experience with business process improvement activities (e.g., shadowing users, identifying redundant tasks, recommending automation opportunities). * . Preferred Skills/Experience: * Knowledge and/or experience with writing user stories and acceptance criteria. * Knowledge of Scrum/Agile theory. * Applicable knowledge of technologies used by the team (e.g., Azure DevOps). * Ability to create flow charts or diagrams describing business processes. * Experience drafting playbooks for future state business processes. * We are proud to be an Equal Opportunity Employer. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett's Berkshire Hathaway group - one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company's success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You'll be surprised by all we have to offer! Competitive compensation Healthcare benefits package that begins on first day of employment 401K retirement plan with company match Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays Up to 6 weeks of parental and bonding leave Hybrid work schedule (3 days in the office, 2 days from home) Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) Tuition reimbursement after 6 months of employment Numerous opportunities for continued training and career advancement And much more! Responsibilities BH GUARD is seeking a Scrum Master to join our IT Organization to support our agile transformation. As part of our Project Management Office, the Scrum Master will play a key role in coaching teams, implementing, and supporting agile practices and driving continuous improvement. The Scrum Master should have experience fostering a culture of collaboration and ensuring teams operate efficiently. Key Responsibilities: Guide and support our IT and Business teams through our agile journey through coaching Act as a servant leader, removing impediments and enabling the team to focus on delivery Work closely with stakeholders and cross functional teams to align priorities Promote agile best practices, tools and processes to enhance team performance and efficiency Identify and drive process improvements that support agility at both the team and organizational level Build strong relationships with IT and Business stakeholders Measure and track agility maturity and key performance indicators Promote a culture of transparency, accountability and iterative delivery Salary Range $80,000.00-$150,000.00 USD The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required. The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training. Qualifications 3+ years of experience as a Scrum Master in an agile environment Experience leading teams through an agile transformation Strong understanding of Kanban, Scrum or other agile frameworks Experience coaching and mentoring agile teams and stakeholders with various levels of agile experience Strong facilitation and problem solving skills Background with IT delivery, software development or business process transformation Familiarity with Monday.com, Azure DevOps

Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR office Once a month in office for meetings IVR UAT Testing: * Responsible for documenting, reviewing and approval of the test scenarios and test steps (including end to end) for each feature and user story. Prepare Test data for testing. Test the desired user experience, contained within IVR * Act as a lead in creation, preparation and conduct quality assurance reviews with the business partners. Attend initiative meetings with Business Analyst & Project status meeting * Work with Product Owner to resolve issues and defects through collaboration within the delivery team and across the organization * Review test scenarios and test cases with business partners and get approval prior to testing * Ensure that post-production / smoke testing is conducted and issues are escalated and resolved * Monitor and track all testing efforts using Agile principles and tool set (e.g. Azure) * Ensure UAT testers have access to the correct lower region environment to conduct testing * Technical & Professional Skills Required * Expert understanding of Collaboration Tools such as Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio * Have a Testing Mindset: Ability to test Personas, Understand customer journey * Document User story writing and Acceptance Criteria in Azure * Expert Understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural Language Processing * Excellent Communication, organization and planning skills * Stakeholder Management * Experience Required * 2+ years' current experience working within IVA/IVR in a Call Center * 2+ years' experience with creating documentation for communication with varied audiences * 2+ years' experience testing call center applications * * Experience Preferred * Agile Methodology experience * SAFe Agile Certification preferred * 1+ years' experience with project management The salary range for applicants for this position is $55,000 - $70,000. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces for 2024, as well as the 2024 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $55,000 - $70,000

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Job Description: This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Responsibilities: Assists with coordination of implementation for products, services, and operational solutions Supports the design, documentation, implementation, and monitoring of new products and services Provides guidance regarding procedural, technical, and operational changes Expands business products knowledge within operations environment Builds network by developing relationships with partners and teammates Inspects data to identify issues and trends Collects and interprets data to validate operational processes Responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Support defined procedures, routine analytics, and creating reports and completing exception processing. Required Qualifications: Highly organized with strong attention to detail Excellent time management and prioritization skills, with ability to meet deadlines under pressure Excellent oral and written communication skills Exceptional Customer Service experience Experience with working independently and on teams Experienced with Microsoft Office Suite, especially Excel Experienced with managing multiple priorities and multi tasks Desired Qualifications: Working knowledge of payment investigation systems Experience in wire transactions Financial industry experience Prior experience handling multiple facets of procedure development, project management and data analysis Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Skills: Attention to Detail Customer and Client Focus Monitoring, Surveillance, and Testing Process Performance Management Research Adaptability Business Analytics Critical Thinking Reporting Written Communications Data Management Policies, Procedures, and Guidelines Management Process Design Process Effectiveness Strategic Thinking Shift: 1st shift (United States of America) Hours Per Week: 40